Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1507 Views
  • 0 replies
  • 7 likes
  • Security
  • 1507 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445447 Views
  • 970 replies
  • 108 likes
  • Account
  • 445447 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198820 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198820 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108119 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108119 Views
  • 70 replies
  • 11 likes

Superuser Contribution Re-connect facebook, error occurs

When Spotify didn't show the friend's activity, I tried to dis- and reconnect facebook. Problem: I can't reconnect. Error: "Login ErrorThere is an error in logging you into this application. Please try again later."Solutions I tried:1) Make sure Spot...

  • Casual Listener
  • When Spotify didn't show the friend's activity, I tried to dis- and reconnect facebook. Problem: I can't reconnect. Error: "Login Error There is an error in logging you into this application. Please...
  • itsdanriley
  • Gig Goer
  • 1529 Views
  • 5 replies
  • 0 likes
  • 1529 Views
  • 5 replies
  • 0 likes

Alexa account linking gives error

My Spotify and Alexa accounts were previously linked and working , however, I’d accidentally tapped ‘Forget device’ for the Echo we use as a speaker. At the advice of another forum, I disabled the Spotify skill in Alexa and re-enabled it. However, -a...

  • Casual Listener
  • My Spotify and Alexa accounts were previously linked and working , however, I’d accidentally tapped ‘Forget device’ for the Echo we use as a speaker. At the advice of another forum, I disabled the Sp...
  • proftanda
  • Casual Listener
  • 3602 Views
  • 2 replies
  • 0 likes
  • Account
  • 3602 Views
  • 2 replies
  • 0 likes

Spotify logging me out

PlanPremiumCountry DeviceiPhone 12 pro max Operating SystemiOS 16.1 My Question or IssueEach day I open Spotify I have to sign in again since it keeps logging me out. It has come to the point where it is frustrating to use the app as sometimes the wi...

  • Visitor
  • Plan Premium Country   Device iPhone 12 pro max    Operating System iOS 16.1   My Question or Issue Each day I open Spotify I have to sign in again since it keeps loggin...
  • itsdanriley
  • Gig Goer
  • 1874 Views
  • 1 replies
  • 0 likes
  • Login
  • 1874 Views
  • 1 replies
  • 0 likes

Spotify is charging my premium account but i am still in free version

PlanFree/PremiumCountryUruguayDeviceIphone 11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have acquired premium version years ago, but I have to change my cellphone and my spotify is in free version, while I am still ...

  • Newbie
  • Plan Free/Premium Country Uruguay Device Iphone 11 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have acquired premium version years ago, but I...
  • itsdanriley
  • Gig Goer
  • 236 Views
  • 2 replies
  • 0 likes
  • Account
  • 236 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Playlist anonymity

Hi Can we have a share anonymously option for playlists please.I have playlists I want to share on discord but my Spotify account has my IRL name on it meaning it shows when I share a playlist. Given that Spotify is attached to my FB account this mak...

  • Casual Listener
  • Hi   Can we have a share anonymously option for playlists please. I have playlists I want to share on discord but my Spotify account has my IRL name on it meaning it shows when I share a pl...
  • H3addie
  • Casual Listener
  • 759 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 759 Views
  • 2 replies
  • 0 likes

Solved!! Duo Plan Says I'm In A Different Country

Plan: DuoCountry: CanadaDevice: Macbook ProOperating SystemmacOS MojaveI'm trying to accept the Duo invitation my wife just sent, but it says "It looks like you’re trying to join Duo from a different country." I have literally copied and pasted the a...

  • Casual Listener
  • Plan: Duo Country: Canada Device: Macbook Pro Operating System macOS Mojave I'm trying to accept the Duo invitation my wife just sent, but it says "It looks like you’re trying to join Duo from a...
  • Bittencourt
  • Spotify Star
  • 26364 Views
  • 8 replies
  • 0 likes
  • Account
    Security
  • 26364 Views
  • 8 replies
  • 0 likes

Is there a log/history of previous profile names?

Hi!My 8 years old is using my spotify account and the past year or two he's been having fun changing the profile name and picture regularly. Putting random and sometimes hilarious things (with the little enlighs he knows from 2nd grade at school)Now ...

  • Regular
  • Hi! My 8 years old is using my spotify account and the past  year or two he's been having fun changing the profile name and picture regularly. Putting random and sometimes hilarious things (wit...
  • Jose_M
  • Spotify Star
  • 3598 Views
  • 9 replies
  • 0 likes
  • Account
  • 3598 Views
  • 9 replies
  • 0 likes

How to find people on spotify if i know their facebook but we are not friends

I know this persons facebook and i can go on their profile, but im unsure as to how to find their spotify? i don't know their username and i doubt i will ever see this person again so i cant get it but is there anyway i can figure out their username ...

  • Newbie
  • I know this persons facebook and i can go on their profile, but im unsure as to how to find their spotify? i don't know their username and i doubt i will ever see this person again so i cant get it b...
  • itsdanriley
  • Gig Goer
  • 11443 Views
  • 2 replies
  • 0 likes
  • 11443 Views
  • 2 replies
  • 0 likes

Superuser Contribution Discover Weekly keeps recycling the same songs

Discover Weekly was a great service at first. I've found some really good music through it that I probably wouldn't otherwise. Then, a few months ago, I started getting the same tracks again. The first week with any duplicates actually had a song fro...

  • Music Fan
  • Discover Weekly was a great service at first. I've found some really good music through it that I probably wouldn't otherwise. Then, a few months ago, I started getting the same tracks again. The fir...
  • musambani
  • Regular
  • 15939 Views
  • 68 replies
  • 78 likes
  • 15939 Views
  • 68 replies
  • 78 likes

Solved!! Kann ich aus einem FamilyAbo austreten?

Plan: PremiumFamilyCountry: Germany Hi, ist es möglich aus einem Premium FamilyAbo auszutreten, sich ein eigenes Premium Abo zu kaufen und Benutzername, Playlists und Follower mitzunehmen?Ist der Wechsel möglich, dass man von außen also keinen Unters...

  • Visitor
  • Plan: PremiumFamily Country: Germany     Hi, ist es möglich aus einem Premium FamilyAbo auszutreten, sich ein eigenes Premium Abo zu kaufen und Benutzername, Playlists und Fol...
  • adrian_oechsner
  • Roadie
  • 8190 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 8190 Views
  • 1 replies
  • 0 likes

Why was o changed twice this month

I just checked my credit card and I was charged for Spotify twice two days apart

  • Visitor
  • I just checked my credit card and I was charged for Spotify twice two days apart
  • Jose_M
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

We have premium duo but can only listen one at a time

If I’m listening to it he can turn his on and then mine won’t play

  • Visitor
  • If I’m listening to it he can turn his on and then mine won’t play
  • Jose_M
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Unable to set up Premium account in Thailand

PlanPremium (to be)CountryThailandDevice(Samsung S22 Ultra, HP Envy)Operating System(Android 13, Windows 11) My Question or IssueHi all I recently moved to Thailand from the UK. I only ever had a Free Spotify account in the UK but now we have set up ...

  • Casual Listener
  • Plan Premium (to be) Country Thailand Device (Samsung S22 Ultra, HP Envy) Operating System (Android 13, Windows 11)   My Question or Issue Hi all   I recently moved to Thailand ...
  • Jose_M
  • Spotify Star
  • 427 Views
  • 3 replies
  • 0 likes
  • Account
  • 427 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo iniciar sesión con Facebook desde que olvide desactivar el modo of

Contrate Premium por un mes y active el modo offline para escuchar mi contenido descargado, pero al terminar el mes de Premium, olvide desactivar el modo Offline y ahora ya no me deja entrar desde la aplicación, me aparece (Error de conexión) a pesar...

  • Casual Listener
  • Contrate Premium por un mes y active el modo offline para escuchar mi contenido descargado, pero al terminar el mes de Premium, olvide desactivar el modo Offline y ahora ya no me deja entrar desde la...
  • Vasil
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Necesito cambiar el nombre de usuario

Mi usuario aparece con puras letras y necesito cambiarla, porque no deja que otros me encuentren y no puedo asociarla con otra red social.

  • Visitor
  • Mi usuario aparece con puras letras y necesito cambiarla, porque no deja que otros me encuentren y no puedo asociarla con otra red social.
  • Yordan
  • Moderator
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes