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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80453 Views

9 replies

2 likes

Account
Login
  • 80453 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653993 Views

13 replies

4 likes

Account
  • 653993 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734472 Views

18 replies

29 likes

  • 734472 Views
  • 18 replies
  • 29 likes

The email I used for Spotify was deleted, and I want to close my account

I have a Spotify account. I do not use it, and I can log into this account, but the email I used for this account was deleted, and I cannot get that email back. I want to close my account. What should I do?

Visitor

I have a Spotify account. I do not use it, and I can log into this account, but the email I used for this account was deleted, and I cannot get that email back. I want to close my account. What shoul...

Prague

Community Legend

805 Views

1 replies

1 likes

  • 805 Views
  • 1 replies
  • 1 likes

My daughter cannot remember the email or password for her account. Help!

My child has a premium account but cannot remember what email she used not the password. I am still being charged $10.69 each month and cannot access the account. Any advise?

Visitor

My child has a premium account but cannot remember what email she used not the password. I am still being charged $10.69 each month and cannot access the account. Any advise?

Prague

Community Legend

559 Views

1 replies

1 likes

  • 559 Views
  • 1 replies
  • 1 likes

Solved!! My icon and banner are different on iphone then on desktop (artist account)

On computer, it is the intended artist art/banner, while on Iphone, it is the art of one of my songs. HELP ME! Thanks!

Casual Listener

On computer, it is the intended artist art/banner, while on Iphone, it is the art of one of my songs. HELP ME! Thanks!

Prague

Community Legend

4251 Views

3 replies

1 likes

  • 4251 Views
  • 3 replies
  • 1 likes

Superuser Contribution No puedo entrar en mi cuenta premium y no puedo entrar a mi correo?

No puedo entrar porque dice que la contraseña no es correcta y no se a cambiado y no tengonforma de entrar al correo

Visitor

No puedo entrar porque dice que la contraseña no es correcta y no se a cambiado y no tengonforma de entrar al correo

Yordan

Moderator

5135 Views

3 replies

2 likes

  • 5135 Views
  • 3 replies
  • 2 likes

Switching phones/logins for Duo partner (not master account)?

Hi all,My husband and I have a Duo account, of which I am the controller. When he originally joined the Duo account, he used a Facebook Login which no longer exists, coupled to an email which has since closed (signed up in college). He is now trying ...

Visitor

Hi all, My husband and I have a Duo account, of which I am the controller. When he originally joined the Duo account, he used a Facebook Login which no longer exists, coupled to an email which has s...

Prague

Community Legend

2472 Views

1 replies

1 likes

  • 2472 Views
  • 1 replies
  • 1 likes

Superuser Contribution A device uses my spotify account

A device uses my spotify account and when I launch a piece of music the device starts using it, I want help with how can I log it out.?

Visitor

A device uses my spotify account and when I launch a piece of music the device starts using it, I want help with how can I log it out.?

Yordan

Moderator

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Solved!! Can't join to my partner's Duo Plan

i live in the same house that my partner lives, but spotify don't allow me to join to the Duo Plan that my partner pay, because it says that we are not in the same country

Visitor

i live in the same house that my partner lives, but spotify don't allow me to join to the Duo Plan that my partner pay, because it says that we are not in the same country

Paulav

Newbie

5375 Views

10 replies

1 likes

  • 5375 Views
  • 10 replies
  • 1 likes

paid premium, cant play different music on different devices'.. ( multiple

SPOT STOP PLAYING ON MY GOOGLE SPEAKER SAY SOMEELSE IS NOW PLAYIN TEIRR DEVICE. SHOULDM BE ABLE TO PLAY DIFFERENT MUSIC ON DIFFERENT SPEAKERS SAME TIME FAMILY ACCT

Visitor

SPOT STOP PLAYING ON MY GOOGLE SPEAKER SAY SOMEELSE IS NOW PLAYIN TEIRR DEVICE. SHOULDM BE ABLE TO PLAY DIFFERENT MUSIC ON DIFFERENT SPEAKERS SAME TIME FAMILY ACCT

Prague

Community Legend

453 Views

1 replies

1 likes

  • 453 Views
  • 1 replies
  • 1 likes

Autoplay not working with Alexa on my Echo but works on my Sonos

I checked and Autoplay is enabled on Alexa play and Spotify desktop app Settings. I have tried to update the Alexa app and delink and relink the Spotify skill on the Alexa app. I have tried to reset the Echo and add it back using the Alexa app. Thoug...

Casual Listener

I checked and Autoplay is enabled on Alexa play and Spotify desktop app Settings. I have tried to update the Alexa app and delink and relink the Spotify skill on the Alexa app. I have tried to reset ...

BabyEcho0_YT

Roadie

671 Views

4 replies

0 likes

  • 671 Views
  • 4 replies
  • 0 likes

Did I just waste money buying a Spotify giftcard bc I have a family acct?

Why in the world isn't my spotify giftcard able to be applied to my family premium account? It's the SAME money?Is my only option to delete my account and create multiple accounts with the giftcard? It sounds pretty ridiculous.It's MONEY that I PAID ...

Casual Listener

Why in the world isn't my spotify giftcard able to be applied to my family premium account? It's the SAME money? Is my only option to delete my account and create multiple accounts with the giftca...

Maxim

Spotify Star

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Numerous takedown notifications on a playlist with no changes to it.

I am receiving numerous takedown notifications on a playlist, while no changes have been/being made to it. Some being only a day apart. Not sure why? Spotify needs to fix this asap.

Newbie

I am receiving numerous takedown notifications on a playlist, while no changes have been/being made to it. Some being only a day apart. Not sure why? Spotify needs to fix this asap.

369 Views

0 replies

2 likes

Account
Other
  • 369 Views
  • 0 replies
  • 2 likes

Can’t update email due to errors

I deleted an old account that is connected with my current email and I waited two weeks for it to permanently disable and delete and when I tried to add the email to current Spotify account it said that my email was already taken and so I tried to lo...

Visitor

I deleted an old account that is connected with my current email and I waited two weeks for it to permanently disable and delete and when I tried to add the email to current Spotify account it said t...

Maxim

Spotify Star

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't login to my account! Please help.

Hi Spotify, I need help accessing my account. I currently have it linked to facebook and I already went through the basic FAQ guidelines already, when I click on forget password, type in the mail address linked to my spotify account will not fetch an...

Visitor

Hi Spotify,   I need help accessing my account. I currently have it linked to facebook and I already went through the basic FAQ guidelines already, when I click on forget password, type in the...

BabyEcho0_YT

Roadie

651 Views

2 replies

0 likes

Account
Login
  • 651 Views
  • 2 replies
  • 0 likes

Superuser Contribution Specific tracks do not start to play

We have one family member who used to listen to audio books. Suddenly they are not working on _any_ device or browser anymore. All other accounts play them perfectly fine.Looking at the network tab in the browser I can see that especially for those t...

Casual Listener

We have one family member who used to listen to audio books. Suddenly they are not working on _any_ device or browser anymore. All other accounts play them perfectly fine. Looking at the network tab...

MihailY

Moderator

302 Views

3 replies

0 likes

  • 302 Views
  • 3 replies
  • 0 likes

Superuser Contribution Random person playing their playlist on my account

Recently on our family plan there's been a seemingly random person connected to our family account who is playing their own playlist on a speaker that is one we don't own and I can't see how this is possible or how to kick them out. I've seen various...

Casual Listener

Recently on our family plan there's been a seemingly random person connected to our family account who is playing their own playlist on a speaker that is one we don't own and I can't see how this is ...

AlejaR

Moderator

2922 Views

3 replies

0 likes

Security
  • 2922 Views
  • 3 replies
  • 0 likes

Account suspended

My bank blocked the renew payment

Visitor

My bank blocked the renew payment

Benlee12123b

Composer

522 Views

1 replies

0 likes

  • 522 Views
  • 1 replies
  • 0 likes

Superuser Contribution Interruption

I keep getting random songs, that I do not like at all, interrupting what ever I'm listening to. I'm about to cancel my subscription. This **bleep**.

Visitor

I keep getting random songs, that I do not like at all, interrupting what ever I'm listening to. I'm about to cancel my subscription. This **bleep**.

OscarDC

Moderator

1617 Views

1 replies

0 likes

  • 1617 Views
  • 1 replies
  • 0 likes

doesn't allow me to do anything unless I get premium

PlanFreeCountrySouth KoreaDeviceiPhone 11 and M2 MacBook Air Operating SystemiOS16.2 and macOS Ventura13.1 My Question or IssueI've been perfectly happy with Spotify free and listening to the ads but now I cant even do anything until I subscribe to S...

Visitor

Plan Free Country South Korea Device iPhone 11 and M2 MacBook Air  Operating System iOS16.2 and macOS Ventura13.1   My Question or Issue I've been perfectly happy with Spotify fre...

Leannekyj

Visitor

417 Views

2 replies

0 likes

Account
Free
Login
Premium
Subscription
  • 417 Views
  • 2 replies
  • 0 likes