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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398929 Views
  • 950 replies
  • 107 likes
  • Account
  • 398929 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171723 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171723 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99143 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99143 Views
  • 68 replies
  • 10 likes

How to get block a device so it cant use spotify.

So, my bestfriend is hogging my spotify. I'm finally standing up to her since it is MY SPOTIFY and she wouldn't let me have it for the 5 MINUTE DRIVE BACK HOME. So, naturally I'm going to teach her a lesson. Problem is is that her phone is a device c...

  • Visitor
  • So, my bestfriend is hogging my spotify. I'm finally standing up to her since it is MY SPOTIFY and she wouldn't let me have it for the 5 MINUTE DRIVE BACK HOME. So, naturally I'm going to teach her a...
  • Maxim
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Solved!! Family account - Can't add a new one

PlanPremiumCountryMaltaDevicePCOperating SystemWin11 My Question or IssueHi ! My GF recently moved from UAE to Malta. I'm trying to add her to my Family Plan, but despite her living under the same roof as me, it keeps saying that she's from another c...

  • Casual Listener
  • Plan Premium Country Malta Device PC Operating System Win11   My Question or Issue Hi !    My GF recently moved from UAE to Malta.  I'm trying to add her to my Family...
  • Maxim
  • Spotify Star
  • 356 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 356 Views
  • 5 replies
  • 0 likes

Problems with Registration

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI deleted my old account and now i want to make a new account with the same email but it does...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I delet...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! No longer worth it

The app subscription via phone charged me €5 per month. It was alright paying that much to listen to music after work. Then, my card expired and now I got charged €12 per month for duo without even being asked. And the solo plan is now €10, which for...

  • Newbie
  • The app subscription via phone charged me €5 per month. It was alright paying that much to listen to music after work.   Then, my card expired and now I got charged €12 per month for duo witho...
  • Maxim
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 292 Views
  • 1 replies
  • 0 likes

link email to my account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had two spotify accounts, one registered in the mobile number and the other in the email, I...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had t...
  • Maxim
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
  • 215 Views
  • 1 replies
  • 0 likes

Can't connect Spotify to Discord

PlanPremiumCountryNetherlandsDevicePC and PhoneOperating SystemAndroid & Windows 11 My Question or IssueSo a few days ago my Spotify wouldn't show what I was listening to on Discord, so I removed my account off of the connections. Which I did a coupl...

  • Casual Listener
  • Plan Premium Country Netherlands Device PC and Phone Operating System Android & Windows 11   My Question or Issue So a few days ago my Spotify wouldn't show what I was listening ...
  • Maxim
  • Spotify Star
  • 1537 Views
  • 3 replies
  • 1 likes
  • Account
    Login
    Other
    Premium
  • 1537 Views
  • 3 replies
  • 1 likes

Superuser Contribution Premium family - how do I find my family members Spotify username?

PlanPremium familyCountry ukDeviceSamsung Galaxy 9 My Question or IssueHi,How can I add my family members, from my family subscription, as a Spotify friend? As I can't find their username anywhere.Thanks

  • Regular
  • Plan Premium family Country uk Device Samsung Galaxy 9   My Question or Issue Hi, How can I add my family members, from my family subscription, as a Spotify friend? As I can't find their...
  • OscarDC
  • Moderator
  • 45992 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
  • 45992 Views
  • 3 replies
  • 1 likes

Superuser Contribution [Spotify] Spotify on Different Android Devices with Same login id.

PlanFreeCountryIndiaDeviceredmi note 8 pro, redmi 10Operating SystemAndroid 11 My Question or IssueI tried to sign in Spotify with same accounts on different devices, I found that when I am playing a song in one device let's say it Device1, (other de...

  • Casual Listener
  • Plan Free Country India Device redmi note 8 pro, redmi 10 Operating System Android 11   My Question or Issue I tried to sign in Spotify with same accounts on different devices, I found...
  • Shrutiojha
  • Casual Listener
  • 259 Views
  • 2 replies
  • 0 likes
  • Other
  • 259 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Family Change

I've just upgraded to Spotify Family for four additional users, but now want to downgrade that to just three additional users. Can anyone tell me how I do this?

  • Casual Listener
  • I've just upgraded to Spotify Family for four additional users, but now want to downgrade that to just three additional users. Can anyone tell me how I do this?
  • Dian
  • Spotify Legend
  • 11619 Views
  • 11 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 11619 Views
  • 11 replies
  • 0 likes

Superuser Contribution Artists.spotify.com phone app works, but computer browser login hangs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I see that others have similar issues but I don't think they are the same. On my Android ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I s...
  • Dian
  • Spotify Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription went from premium to free...?

Hi, this is weird. I've been on Spotify for many years now, on a premium subscription. Now suddenly, they changed to 'free' without any notice before. I tried logging out & in again, but nothing changes. It's the same on my phone and desktop. So why ...

  • Regular
  • Hi, this is weird. I've been on Spotify for many years now, on a premium subscription. Now suddenly, they changed to 'free' without any notice before. I tried logging out & in again, but nothing ...
  • Dian
  • Spotify Legend
  • 308 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 308 Views
  • 3 replies
  • 0 likes

"Account does not exist" but I am getting billed .

Hello .About a month ago I got randomly logged out of spotify from my original account and when I tried to log back in it , it kept saying my account didn't exist or that there was no account associated with this user name ( for this I checked multip...

  • Newbie
  • Hello . About a month ago I got randomly logged out of spotify from my original account and when I tried to log back in it , it kept saying my account didn't exist or that there was no account assoc...
  • Maxim
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help! Replacing music with that of another artist

Hello, I'm from Argentina and I have a group called RIP, with an artist profile on spotify... it turns out that I just entered my band's profile and all my music was replaced by another artist's. There is no song of mine. And the music that is in the...

  • Newbie
  • Hello, I'm from Argentina and I have a group called RIP, with an artist profile on spotify... it turns out that I just entered my band's profile and all my music was replaced by another artist's. The...
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • Other
    Security
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution list of devices

Hi,I reset my Android phone and now I can't download music file to listen them offline.Spotify app wants me to delete downloaded files from other device.I have fimily account and I'm using 5 devices (me not other family members, they have their own a...

  • Visitor
  • Hi, I reset my Android phone and now I can't download music file to listen them offline. Spotify app wants me to delete downloaded files from other device. I have fimily account and I'm using 5 de...
  • OscarDC
  • Moderator
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

I need to recover spotify account

I have a profile on a family plan that's separate from my individual account. I recently logged out from my phone and now I can't get back into my profile.

  • Visitor
  • I have a profile on a family plan that's separate from my individual account.  I recently logged out from my phone and now I can't get back into my profile. 
  • Jose_M
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting on two devices

Can someone tell me how to have the same spotify content on my Microsoft Surface tablet AND my Samsung cell? I have several great playlists on the tab that Iwant to carry on my phone as wellThanks

  • Visitor
  • Can someone tell me how to have the same spotify content on my Microsoft  Surface tablet AND my Samsung cell? I have several great playlists on the tab that I want to carry on my phone as well...
  • OscarDC
  • Moderator
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution A lot of music is missing for India

PlanPremiumCountryIndiaDeviceAndroid/DesktopMy Question or IssueI was awaiting Spotify's arrival to India with bated breath and immediately signed up for the trial when the option was up. But my glee slowly faded when I saw how much of my favourite m...

  • Casual Listener
  • Plan Premium Country India Device Android/Desktop My Question or Issue I was awaiting Spotify's arrival to India with bated breath and immediately signed up for the trial when the option was u...
  • duckpao
  • Visitor
  • 47761 Views
  • 98 replies
  • 113 likes
  • Premium
    Subscription
  • 47761 Views
  • 98 replies
  • 113 likes

E-mail changed wihout request or permission.

PlanPremiumCountryBrazil DeviceS22 UltraOperating SystemAndroid 12 My Question or IssueHi, my e-mail registered for this account changed without my request or permission, and now it seems I cant change it because my password dont work.Important to no...

  • Newbie
  • Plan Premium Country Brazil   Device S22 Ultra Operating System Android 12   My Question or Issue Hi, my e-mail registered for this account changed without my request or permissi...
  • Maxim
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 194 Views
  • 1 replies
  • 0 likes

Temporarily Disabling Premium

Hello,I’ll be disabling my premium account soon for quite a while, close to a year and a half due to personal reasons, and I was wondering if your playlists/songs will still be saved once you reactivate premium. Thanks!

  • Newbie
  • Hello, I’ll be disabling my premium account soon for quite a while, close to a year and a half due to personal reasons, and I was wondering if your playlists/songs will still be saved once you react...
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 1 likes
  • 210 Views
  • 1 replies
  • 1 likes

Superuser Contribution sbloccare su spotify

raga come si sblocca un profilo su spotify????

  • Visitor
  • raga come si sblocca un profilo su spotify????
  • OscarDC
  • Moderator
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes