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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14879 Views

7 replies

11 likes

Security
  • 14879 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554511 Views

991 replies

116 likes

Account
  • 554511 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131250 Views

74 replies

12 likes

Account
Login
Premium
  • 131250 Views
  • 74 replies
  • 12 likes

Solved!! Edit playlist

I'm unable to delete/ make private/ remove songs from my playlist..Any suggestions how I can edit my playlist?

Casual Listener

I'm unable to delete/ make private/ remove songs from my playlist.. Any suggestions how I can edit my playlist?

Bittencourt

Spotify Star

614 Views

5 replies

0 likes

Other
  • 614 Views
  • 5 replies
  • 0 likes

Vad exakt betyder "Ibland hör du en blandning"

Frågan rör Spotify Free. Ibland hör du en blandning av liknande låtar från andra artister än de du har valt att spela.Vad innebär detta? Alltså hur länge spelas andra låtar eller hur många andra låtar spelar den innan den går tillbaka till den urspru...

Newbie

Frågan rör Spotify Free.   Ibland hör du en blandning av liknande låtar från andra artister än de du har valt att spela. Vad innebär detta? Alltså hur länge spelas andra låtar eller hur mån...

164 Views

0 replies

0 likes

Free
  • 164 Views
  • 0 replies
  • 0 likes

Solved!! Country changed on profile settings, still cannot log in

I moved from Italy to France and when trying to loggin from the computer, it tells me that I should go to profile settings and change my country, however I have already done that, and if I go to my profile settings the selected country is indeed FR (...

Casual Listener

I moved from Italy to France and when trying to loggin from the computer, it tells me that I should go to profile settings and change my country, however I have already done that, and if I go to my p...

Nico

Community Legend

365 Views

3 replies

0 likes

Login
  • 365 Views
  • 3 replies
  • 0 likes

Premium not working

I have tried the various suggested steps but Family Premium still not working (my account says I'm on Free). Fee just came out of our account so no problems with payment. Please help.

Newbie

I have tried the various suggested steps but Family Premium still not working (my account says I'm on Free). Fee just came out of our account so no problems with payment. Please help.

SOangry1

Newbie

818 Views

1 replies

0 likes

  • 818 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagar en OXXO o 7-Eleven

Hace 2 semanas me suscribí a Premium (sigo en mi primer mes gratis), agregué mi tarjeta de nómina de débito y la aceptó, pero sinceramente preferiría hacer pago por medio de OXXO o 7-Eleven, conozco gente que puede hacerlo pero cuando yo quiero elegi...

Casual Listener

Hace 2 semanas me suscribí a Premium (sigo en mi primer mes gratis), agregué mi tarjeta de nómina de débito y la aceptó, pero sinceramente preferiría hacer pago por medio de OXXO o 7-Eleven...

hucegago

Newbie

13701 Views

2 replies

0 likes

Account
Premium
Subscription
  • 13701 Views
  • 2 replies
  • 0 likes

Hacked account

Like everyone else I'm here for a hopefully quicker respond. My premium acc has been hacked and used while im the one paying for it and couldnt stop the subscription cause i cant log into my account with my original username and password. I've alread...

Visitor

Like everyone else I'm here for a hopefully quicker respond. My premium acc has been hacked and used while im the one paying for it and couldnt stop the subscription cause i cant log into my account ...

Jacob

Community Legend

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

TOPSIFY Ad - Spotify Premium Membership

Why are we still seeing ads (specifically, ads for TOPSIFY) as premium members? My Spotify client has been running at 30% CPU usage since these animated ads starting showing up. Not only are they distracting (They are animated and show through the ba...

Newbie

Why are we still seeing ads (specifically, ads for TOPSIFY) as premium members? My Spotify client has been running at 30% CPU usage since these animated ads starting showing up. Not only are they dis...

positifly

Regular

1048 Views

2 replies

1 likes

Premium
  • 1048 Views
  • 2 replies
  • 1 likes

over chargingmi am infuriated

My accout was charged three times this month taking all my money for week how do I get it back?

Casual Listener

My accout was charged three times this month taking all my money for week how do I get it back?

Jacob

Community Legend

899 Views

5 replies

0 likes

  • 899 Views
  • 5 replies
  • 0 likes

I got a free spotify premium for 60 days. It doesn't work though

Hi everybody, As spotifiy launched this offer in Brazil, I got the free premium for 60 days, gave all my credit card info and even got a receive. Then I downloaded on Google Play, signed up but the premium functions are not working.Does somebody know...

Newbie

Hi everybody,   As spotifiy launched this offer in Brazil, I got the free premium for 60 days, gave all my credit card info and even got a receive.   Then I downloaded on Google Play, s...

Maxim

Spotify Star

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

Estoy en otro país... se me han borrado las canciones en my lobrary

Hola no se si es porque estoy e otro país pero el 90%de canciones de my library se han borrado... que hago??? No soy premium.pero para recuperarlas puedo hacerme premium... gracias!!! ; ))))

Newbie

Hola no se si es porque estoy e otro país pero el 90%de canciones de my library se han borrado... que hago??? No soy premium.pero para recuperarlas puedo hacerme premium... gracias!!! ; ))))

170 Views

0 replies

0 likes

  • 170 Views
  • 0 replies
  • 0 likes

Superuser Contribution Linking to Facebook

Hello, I was hoping someone could help me connect my spotify account to my facebook profile. I tried doing it myself but it ALWAYS says that some error occured and I should try later, but it never goes away. Please help cause it is becoming irritatin...

Newbie

Hello,    I was hoping someone could help me connect my spotify account to my facebook profile. I tried doing it myself but it ALWAYS says that some error occured and I should try later, ...

Leonardo

Roadie

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution CHANGE COUNTRY OF PAYMENT

I moved from Germany to Austria. Therefore, I want to change my location on Spotify too. I am aware that, I have to use my Austrian bank account. Thus, I changed it on PayPal which includes both, my German and my Austrian bank account. However, when ...

Newbie

I moved from Germany to Austria. Therefore, I want to change my location on Spotify too. I am aware that, I have to use my Austrian bank account. Thus, I changed it on PayPal which includes both, my ...

Leonardo

Roadie

479 Views

1 replies

1 likes

Account
  • 479 Views
  • 1 replies
  • 1 likes

Cobrança indevida

Dia 2 adquiri o spotify premium e cobraram 10 reais e hoje dia 4 estão cobrando os 26,90 normalGostaria de saber por que cobraram os fez reais

Newbie

Dia 2 adquiri o spotify premium e cobraram 10 reais e hoje dia 4 estão cobrando os 26,90 normal Gostaria de saber por que cobraram os fez reais

Bittencourt

Spotify Star

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

someone deleted my account and now I can not log back in

Every time I tried to log in it would not work. Someone deleted my account which had 8 hours of music in one playlist I made and I can not get back into my account. I put in my account info which I know is right and it logs in but not fully and then ...

Regular

Every time I tried to log in it would not work. Someone deleted my account which had 8 hours of music in one playlist I made and I can not get back into my account. I put in my account info which I k...

mrwawesome

Regular

839 Views

10 replies

0 likes

Login
  • 839 Views
  • 10 replies
  • 0 likes

Wrong Postal Code

Hello I am an administrator of our fammily account,My two sisters put 79095 instead of 79091 and now the are not allowed to log in can I get any help please!Thank you.

Newbie

Hello I am an administrator of our fammily account, My two sisters put 79095 instead of 79091 and now the are not allowed to log in can I get any help please! Thank you.

Specialworld

Community Legend

601 Views

1 replies

0 likes

  • 601 Views
  • 1 replies
  • 0 likes

¿Exactamente qué es vivir en la misma dirección física del plan familiar?

Me gustaría saber cómo se valida esta parte, ya que deseo contratar el plan familiar pero no sé de qué forma Sporify valida que los integrantes tengan la misma dirección física, ya que tomando como un ejemplo, yo tengo dos domicilios, en diferentes e...

Casual Listener

Me gustaría saber cómo se valida esta parte, ya que deseo contratar el plan familiar pero no sé de qué forma Sporify valida que los integrantes tengan la misma dirección física, ya que tomando como u...

AlbertoJ_Ruiz

Newbie

1012 Views

2 replies

0 likes

  • 1012 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify not letting me log in

I have recently upgraded my phone to a Huawei P10 and I have downloaded the spotify app but when I try to log in it says that "spotify is experiencing a problem, try again later" it's been like that for over 24 hours now. Any ideas??

Casual Listener

I have recently upgraded my phone to a Huawei P10 and I have downloaded the spotify app but when I try to log in it says that "spotify is experiencing a problem, try again later" it's been like that ...

Franksy101

Casual Listener

1148 Views

2 replies

0 likes

Android
Mobile
  • 1148 Views
  • 2 replies
  • 0 likes

Solved!! Logging in on desktop app

Hi everyone, I'm having troubles signing in on my desktop computer app.It keeps on saying username or password incorrect error code 3.What's weird is that I can sign on perfectly find on firefox explorer.Can anyone help me please???

Casual Listener

Hi everyone,   I'm having troubles signing in on my desktop computer app. It keeps on saying username or password incorrect error code 3. What's weird is that I can sign on perfectly find on...

Nico

Community Legend

688 Views

3 replies

0 likes

  • 688 Views
  • 3 replies
  • 0 likes

Spotify is a scam

I try Spoify on my mobile using 2 days trial. Later on, they offer me a month free of premium, but I have to give out my credit card information. So I thought maybe before the 1 month trial ends, I'll cancel it before it charges me. On the day before...

Newbie

I try Spoify on my mobile using 2 days trial. Later on, they offer me a month free of premium, but I have to give out my credit card information. So I thought maybe before the 1 month trial ends, I'l...

davidkrikorian

Regular

10836 Views

39 replies

7 likes

  • 10836 Views
  • 39 replies
  • 7 likes

"being used elsewhere"

Hi There! I'm currently fighting a battle against a ghost or so it seems.We use a spotify account in our bar. the list of places where this account is used is short: 1 computer in the bar, 1 iphone of my collegue and 1 iphone of my boss. tonight I st...

Newbie

Hi There!   I'm currently fighting a battle against a ghost or so it seems. We use a spotify account in our bar. the list of places where this account is used is short: 1 computer in the bar,...

247 Views

0 replies

0 likes

Account
  • 247 Views
  • 0 replies
  • 0 likes