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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156217 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156217 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10605 Views
  • 3 replies
  • 10 likes
  • Security
  • 10605 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506608 Views
  • 985 replies
  • 112 likes
  • Account
  • 506608 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124453 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124453 Views
  • 74 replies
  • 12 likes

premium for family

hello i was invided for premium family but i can`t login ?

  • Newbie
  • hello  i was invided for premium family but i can`t login ?
  • Fusionpdx3
  • Newbie
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Disconnected friend's Facebook and now she has lost her playlists and premium

My friend logged into spotify on my mac. Then i couldn't log into my own account. I tried logging out and logging in again, but it automatically logged into her account. The "Help" said that i should say "disconnect Facebook" on her account, but i st...

  • Casual Listener
  • My friend logged into spotify on my mac. Then i couldn't log into my own account. I tried logging out and logging in again, but it automatically logged into her account. The "Help" said that i should...
  • rforte
  • Casual Listener
  • 171 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 171 Views
  • 1 replies
  • 0 likes

Someone is using my spotify, and I have tried everything

I've tried for weeks to stop someone from using my spotify. I've logged out of all devices multiple times and changed the password to my facebook (which I use to log in to my spotify account), but it doesn't seem to be helping at all. I've also tried...

  • Casual Listener
  • I've tried for weeks to stop someone from using my spotify. I've logged out of all devices multiple times and changed the password to my facebook (which I use to log in to my spotify account), but it...
  • Bittencourt
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • Security
  • 191 Views
  • 1 replies
  • 0 likes

Cant upgrade

I am trying to upgrade to premium and pay with PayPal but iy is not workig and it still says I am Spotify free and won't let me use premium features. How do I fix this?

  • Newbie
  • I am trying to upgrade to premium and pay with PayPal but iy is not workig and it still says I am Spotify free and won't let me use premium features. How do I fix this?
  • Bittencourt
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify charged me twice at one time

I have subscripted premiun by student discount in 2/21/2017, and I have noticed they charged me two different amount $5.46 and $5.38 in that day. I wonder what is going on.

  • Newbie
  • I have subscripted premiun by student discount in 2/21/2017, and I have noticed they charged me two different amount $5.46 and $5.38 in that day. I wonder what is going on.
  • ZullyB
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 165 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount

Why can't students use paypal to pay for their student discount?

  • Casual Listener
  • Why can't students use paypal to pay for their student discount?
  • danebo11
  • Casual Listener
  • 356 Views
  • 2 replies
  • 0 likes
  • 356 Views
  • 2 replies
  • 0 likes

Payment method(s) not excepted for Premium upgrade?

Hey! Trying to sign up for Premium (30 Day Free Trial) but it won't let me enter my credit card details or my paypal details. Error message keeps coming up with "we can't complete your purchase right now" and to select alternate payment method. this ...

  • Newbie
  • Hey!   Trying to sign up for Premium (30 Day Free Trial) but it won't let me enter my credit card details or my paypal details.   Error message keeps coming up with "we can't complete y...
  • lcolling
  • Community Legend
  • 212 Views
  • 2 replies
  • 0 likes
  • 212 Views
  • 2 replies
  • 0 likes

Password

I originally created my account with facebook and I want to deactivate my facebook now, but keep spotify. I noticed the set device password option on the side. I was wondering if I did this if it would delete my playlists or music and/or charge me do...

  • Newbie
  • I originally created my account with facebook and I want to deactivate my facebook now, but keep spotify. I noticed the set device password option on the side. I was wondering if I did this if it wou...
  • lcolling
  • Community Legend
  • 211 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
  • 211 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Family accounts not activating

I've upgraded to a family account, but i cant add anyone! Ive sent an e-mail to my boyfriend and he never received it, we tried using the link, and it says it wasnt able to redeem the code, "please try again and type it correctly", but it IS typed co...

  • Newbie
  • I've upgraded to a family account, but i cant add anyone! Ive sent an e-mail to my boyfriend and he never received it, we tried using the link, and it says it wasnt able to redeem the code, "please t...
  • harleyslair
  • Newbie
  • 539 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 539 Views
  • 2 replies
  • 0 likes

Tenia cuenta familiar premium y ahora soy usuario free

Hola! Soy el administrador de un plan familiar. Resulta que resetie el teléfono y cuando inicie nuevamente sesión en spotify aparezco como usuario cree. El resto de mi familia que dependían de mi cuenta siguen siendo premium. que puede ser?

  • Newbie
  • Hola! Soy el administrador de un plan familiar. Resulta que resetie el teléfono y cuando inicie nuevamente sesión en spotify aparezco como usuario cree. El resto de mi familia que dependían de mi cue...
  • sebarod
  • Casual Listener
  • 246 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 246 Views
  • 1 replies
  • 0 likes

Attempted to get premium with student discount, unable to verify still charged 2 times

I had intended to upgrade to premium spotify for student, currently enrolled in a Community college on the spotify list, however it was unable to verify info from document provided, however when I went to check my bank I had been charged twice for $5...

  • Newbie
  • I had intended to upgrade to premium spotify for student, currently enrolled in a Community college on the spotify list, however it was unable to verify info from document provided, however when I we...
  • djstorm10
  • Regular
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

spotify leaks email addresses

I just received spam mail to an email address I exclusively use for spotify. Has there been another leak of user accounts or is spotify selling our email addresses?

  • Casual Listener
  • I just received spam mail to an email address I exclusively use for spotify. Has there been another leak of user accounts or is spotify selling our email addresses? 
  • Hubo
  • Community Legend
  • 719 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 719 Views
  • 4 replies
  • 0 likes

Invitation code not working

I have spent the last hour trying to use invite a family member to use the invitation code and got an error message saying "Oops! Something went wrong, please try again." I have tried more than ten times with a few new codes a few times. Using iPhone...

  • Newbie
  • I have spent the last hour trying to use invite a family member to use the invitation code and got an error message saying "Oops! Something went wrong, please try again."   I have tried more t...
  • KatesHere
  • Community Legend
  • 510 Views
  • 4 replies
  • 0 likes
  • 510 Views
  • 4 replies
  • 0 likes

Cannot change payment method

I am trying to change my method of payment, but am having trouble doing so. I used to have a student, account, but since I am no longer a student, I pay the regular subscription fee. When I try to change my credit card information, the screen prompts...

  • Newbie
  • I am trying to change my method of payment, but am having trouble doing so. I used to have a student, account, but since I am no longer a student, I pay the regular subscription fee. When I try to ch...
  • KatesHere
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Adding family members on family account

I am unable to add my daughter on family account ooops error occurred message being displayed

  • Newbie
  • I am unable to add my daughter on family account ooops error occurred message being displayed
  • KatesHere
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Can't join Family subscription

Hey allI've been invited to a family subscription and keep on trying to join but get a message saying oops sorry an error occurred. I was on a premium but cancelled my subscription as I was told to and it expired today. Currently on a free subscripti...

  • Casual Listener
  • Hey all I've been invited to a family subscription and keep on trying to join but get a message saying oops sorry an error occurred. I was on a premium but cancelled my subscription as I was told to...
  • KatesHere
  • Community Legend
  • 1125 Views
  • 13 replies
  • 3 likes
  • 1125 Views
  • 13 replies
  • 3 likes

Permanently Deleted Playlists?

I had lots of playlists which I had developed over more than a year that had all the music I listened to, and I found out they were somehow automatically deleted. Not the first time it had happened, so I was not worried, but last time I recovered the...

  • Newbie
  • I had lots of playlists which I had developed over more than a year that had all the music I listened to, and I found out they were somehow automatically deleted. Not the first time it had happened, ...
  • KatesHere
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Playlists disappeared

I've recently moved from Malaysia to Hong Kong and changed my country settings on Spotify. Everything was working fine until this morning- all my playlists are gone and it's linking me to my other email address (which I don't use). Pls help !

  • Newbie
  • I've recently moved from Malaysia to Hong Kong and changed my country settings on Spotify. Everything was working fine until this morning- all my playlists are gone and it's linking me to my other em...
  • KatesHere
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Spotify Premium: Can't skip away from a really bad song

I can't change away from a song I didn't even hear from the beginning. I've logged out, but everytime I login, it just skips about 20-30 songs, and then goes to this song I can't skip. Here's a GIF:https://i.gyazo.com/dffc39a8dd547b1148f685c11dd47835...

  • Regular
  • I can't change away from a song I didn't even hear from the beginning. I've logged out, but everytime I login, it just skips about 20-30 songs, and then goes to this song I can't skip.   Here'...
  • KatesHere
  • Community Legend
  • 426 Views
  • 6 replies
  • 0 likes
  • Premium
  • 426 Views
  • 6 replies
  • 0 likes