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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287388 Views

529 replies

34 likes

Account
Free
  • 287388 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13623 Views

6 replies

11 likes

Security
  • 13623 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540254 Views

990 replies

114 likes

Account
  • 540254 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129600 Views

74 replies

12 likes

Account
Login
Premium
  • 129600 Views
  • 74 replies
  • 12 likes

Subscription

So yesterday i was charged like usual my premium charge, and then today it just disapeared and I am back on free randomly. I've been premium fro several years.

Casual Listener

So yesterday i was charged like usual my premium charge, and then today it just disapeared and I am back on free randomly. I've been premium fro several years.

lcolling

Community Legend

163 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 163 Views
  • 1 replies
  • 0 likes

Charged and not received

I was trying to get Student Premuim and i entered my payment info and went to enter my college stuff and backed out to do the website stuff for that and I decided not to go with it and stay free and I later got charged the 5$

Newbie

I was trying to get Student Premuim and i entered my payment info and went to enter my college stuff and backed out to do the website stuff for that and I decided not to go with it and stay free and ...

Maxim

Spotify Star

165 Views

1 replies

0 likes

  • 165 Views
  • 1 replies
  • 0 likes

subcription

buy premium through money online (MOL) in my country Malaysia..but my spotify still in free. I hope you can check my subcription status. I really feel anoying on this matter..really anoying

Casual Listener

buy premium through money online (MOL) in my country Malaysia..but my spotify still in free. I hope you can check my subcription status. I really feel anoying on this matter..really anoying

rockz80s

Casual Listener

198 Views

2 replies

0 likes

  • 198 Views
  • 2 replies
  • 0 likes

Over payment

I have been charged twice each month since march 2015 for my Spotify account. I really should have noticed before now but unfortunately, I only noticed once I changed to premium family for £14.99 but the £9.99 continued going out also. Is there a con...

Newbie

I have been charged twice each month since march 2015 for my Spotify account. I really should have noticed before now but unfortunately, I only noticed once I changed to premium family for £14.99 but...

TobiasYoung

Composer

322 Views

2 replies

0 likes

  • 322 Views
  • 2 replies
  • 0 likes

Someone else logged into my account?!

Hi there, I've had a re-occuring problem for the last two days - someone else is logged into my account.My profile photo has changed, someone else is making playlists and playing music on devices that are not mine. My Spotify is (obviously) connected...

Casual Listener

Hi there, I've had a re-occuring problem for the last two days - someone else is logged into my account. My profile photo has changed, someone else is making playlists and playing music on devices...

samclark

Casual Listener

1140 Views

5 replies

1 likes

Account
Login
Security
  • 1140 Views
  • 5 replies
  • 1 likes

Subscription changed from 4.99 to 9.99 after credit card update

I have a subscription for 4.99 per month.My credit card was expired, so I need to change my credit card data. When I go to my acccount, I can only choose a 9.99 euro subscription. I just want to continue with my old subscription, that I have had for ...

Newbie

I have a subscription for 4.99 per month. My credit card was expired, so I need to change my credit card data.   When I go to my acccount, I can only choose a 9.99 euro subscription.   ...

TobiasYoung

Composer

354 Views

1 replies

0 likes

Subscription
  • 354 Views
  • 1 replies
  • 0 likes

Family Account - others can't log in

I have invited four members of my family to join my account, but only one has successfully been able to join. The others get rejected and we continue to kick each other off if using. I am paying for the family account - confirmed.Any advice? Thank yo...

Newbie

I have invited four members of my family to join my account, but only one has successfully been able to join. The others get rejected and we continue to kick each other off if using. I am paying for ...

TobiasYoung

Composer

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Account downgraded to Free account?

Hi,my account is downgraded from premium to Free, but my invoices are paid. Please upgrade to Premium again!BRS.

Newbie

Hi, my account is downgraded from premium to Free, but my invoices are paid. Please upgrade to Premium again! BR S.  

TobiasYoung

Composer

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Still charged after cancellation

Cancelled my subscription and it showed me the date premium would end on, but still got charged for another month.

Newbie

Cancelled my subscription and it showed me the date premium would end on, but still got charged for another month.

TobiasYoung

Composer

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

Solved!! Canceled my premium account but I'm still a premium member

Hi,I canceled my premium account a day before (22/02/17) the deadline (23/02/17) but today I found out that the contract was renewed.I'm pretty sure I've done everything right, they even asked me why I wanted to quit. Everything was done. I don't wan...

Casual Listener

Hi, I canceled my premium account a day before (22/02/17) the deadline (23/02/17) but today I found out that the contract was renewed. I'm pretty sure I've done everything right, they even asked me...

TobiasYoung

Composer

630 Views

7 replies

0 likes

Account
Premium
Subscription
  • 630 Views
  • 7 replies
  • 0 likes

Switching accounts

So I need to switch accounts but don't want to lose my music. I see the other answers about waiting for the existing account to go back to free and then switching but the account I'm moving from is not getting cancelled. How do I go to a new one in t...

Newbie

So I need to switch accounts but don't want to lose my music. I see the other answers about waiting for the existing account to go back to free and then switching but the account I'm moving from is n...

TobiasYoung

Composer

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Being charged twice per month! Cannot reach customer service.

I recently realized that I've been charged twice a month for my service since August 2016. There were several months prior to that where I was being billed correctly. I've attempted to contact Spotify on multiple occasions, but cannot reach anyone. I...

Newbie

I recently realized that I've been charged twice a month for my service since August 2016. There were several months prior to that where I was being billed correctly. I've attempted to contact S...

TobiasYoung

Composer

208 Views

1 replies

0 likes

Account
Premium
Subscription
  • 208 Views
  • 1 replies
  • 0 likes

Purchasing a gift card from Canada for an American recepient

I would like to give my daughter a gift subscription, but I live in Canada and she lives in the US. How do I do this?

Newbie

I would like to give my daughter a gift subscription, but I live in Canada and she lives in the US. How do I do this?

kirashi

Community Legend

1175 Views

1 replies

0 likes

Subscription
  • 1175 Views
  • 1 replies
  • 0 likes

Upset

I unsubscribed from Spotify because I was to broke to pay for it. They just charged me $9.99 and when I went online to check my account it still says I am premium. So I unsubscribed AGAIN and my account still says I'm premium. I want my $10 back. I n...

Newbie

I unsubscribed from Spotify because I was to broke to pay for it. They just charged me $9.99 and when I went online to check my account it still says I am premium. So I unsubscribed AGAIN and my acco...

wingshq

Community Legend

210 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 210 Views
  • 1 replies
  • 0 likes

Being charged 9.99

Being charged 9.99 when i canceled i want all my money back

Newbie

Being charged 9.99 when i canceled i want all my money back

user-removed

Not applicable

185 Views

1 replies

0 likes

Subscription
  • 185 Views
  • 1 replies
  • 0 likes

[iOS][Subscription] You guys don't want people to upgrade to Premium

I was ready to upgrade mi free version to Premium... and there is NO WAY in the Spotify App to do this. I searched in the in the profile section... nothing... I searched in the Settings section... nothing. I even clicked the Download option and a nic...

Newbie

I was ready to upgrade mi free version to Premium... and there is NO WAY in the Spotify App to do this. I searched in the in the profile section... nothing... I searched in the Settings section... no...

Maxim

Spotify Star

321 Views

1 replies

0 likes

iOS
Subscription
  • 321 Views
  • 1 replies
  • 0 likes

Solved!! Switched automatically to Family Premium???

I received an email today welcoming me to Family Premium -- which I never requested. I logged into my account and selected the option to switch back, which I was informed would take place at the next billing period -- but in the meantime I have to pa...

Casual Listener

I received an email today welcoming me to Family Premium -- which I never requested. I logged into my account and selected the option to switch back, which I was informed would take place at the next...

wingshq

Community Legend

1730 Views

3 replies

0 likes

Subscription
  • 1730 Views
  • 3 replies
  • 0 likes

Following a free account is a problem?

I can't find "geraçãomillennium" account on spotify. It's a free account, does it mean I wont be able to follow it? I know it exists because I have the url, but I've tried to find it on the search bar and it doesn't appear at all.Here's the link:http...

Casual Listener

I can't find "geraçãomillennium" account on spotify. It's a free account, does it mean I wont be able to follow it? I know it exists because I have the url, but I've tried to find it on the search ba...

wingshq

Community Legend

203 Views

1 replies

0 likes

Account
Free
  • 203 Views
  • 1 replies
  • 0 likes

Cancelled subscription and still money getting taken off

I was wondering if anyone can help me as I am having trouble. I haven't used Spotify and I deleted it but I am still getting £4.99 taken off my bank account every month. How is this happening?

Visitor

I was wondering if anyone can help me as I am having trouble. I haven't used Spotify and I deleted it but I am still getting £4.99 taken off my bank account every month. How is this happening?

Maxim

Spotify Star

295 Views

3 replies

0 likes

  • 295 Views
  • 3 replies
  • 0 likes