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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81490 Views

9 replies

2 likes

Account
Login
  • 81490 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656437 Views

13 replies

4 likes

Account
  • 656437 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737486 Views

18 replies

29 likes

  • 737486 Views
  • 18 replies
  • 29 likes

How can I get this refunded? I'm not a student!!

I was charged for the $4.99 student premium but I have no premium. Ive already tried to contact Spotify, only to be emailed and told to go to the community.

Visitor

I was charged for the $4.99 student premium but I have no premium. Ive already tried to contact Spotify, only to be emailed and told to go to the community.

kbrooksc

Community Legend

256 Views

1 replies

0 likes

Premium
  • 256 Views
  • 1 replies
  • 0 likes

Spotfy premium 3 meses dezembro 2016

Olá, meu nome é Vinicius, assinei o spotify agora do final do ano de 2016 na promocão em que o valor de 1 mes de assinatura seria válido para 3 meses, e a poucos dias minha conta premium foi cortada, poderiam por gentileza averiguar o erro? Conto com...

Newbie

Olá, meu nome é Vinicius, assinei o spotify agora do final do ano de 2016 na promocão em que o valor de 1 mes de assinatura seria válido para 3 meses, e a poucos dias minha conta premium foi cortada,...

Bittencourt

Spotify Star

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Family plan - playlist copy from the original account

I just upgraded to Family plan - How can I copy original account playlist to the sub account?

Newbie

I just upgraded to Family plan - How can I copy original account playlist to the sub account?

frankdewulf

Newbie

333 Views

2 replies

0 likes

Account
Premium
  • 333 Views
  • 2 replies
  • 0 likes

No puedo conectar pues dice necesito cuenta premium

Soy nueva en esto tenia spoty gratis y baje music premiuY al momento de conectarme me enlaza con la cta anterior de spoty y no me deja escuchar nada porque dice que necesito una cta premium

Newbie

Soy nueva en esto tenia spoty gratis y baje music premiu Y al momento de conectarme me enlaza con la cta anterior de spoty y no me deja escuchar nada porque dice que necesito una cta premium

manimecker30

Roadie

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Facebook account and password

My spotify account is tied to my facebook account but it still has its own password apart from the facebook account. However because it is tied to my facebook account I cannot change this password. I've been hacked and someone else has access to the ...

Newbie

My spotify account is tied to my facebook account but it still has its own password apart from the facebook account. However because it is tied to my facebook account I cannot change this password. I...

kbrooksc

Community Legend

286 Views

1 replies

0 likes

Account
Login
Other
Security
  • 286 Views
  • 1 replies
  • 0 likes

E-Card gift

I purchased a spotify premium e-card for a friend. But until now neither I nor her have received any email from spotify? If the email containing the PIN to redeem the card doesn't send will you be even able to refund me? PLEASE just resend the email ...

Casual Listener

I purchased a spotify premium e-card for a friend. But until now neither I nor her have received any email from spotify? If the email containing the PIN to redeem the card doesn't send will you be ev...

MikeMeneses

Casual Listener

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

how do i find out when i registered on spotify

i belive it was really early, like e-post invite only

Newbie

i belive it was really early, like e-post invite only

KatesHere

Community Legend

1718 Views

1 replies

0 likes

  • 1718 Views
  • 1 replies
  • 0 likes

Premium offer

I chose to get the 99p premium offer for 3 month on the first of December, unfortunately I've had to get a new phone and when I've tried logging in its saying my account is just a free one, I just don't want to be charged after my 3 month offer but c...

Visitor

I chose to get the 99p premium offer for 3 month on the first of December, unfortunately I've had to get a new phone and when I've tried logging in its saying my account is just a free one, I just do...

KatesHere

Community Legend

427 Views

5 replies

0 likes

Login
Premium
Security
  • 427 Views
  • 5 replies
  • 0 likes

Solved!! Log in fail

Every time I try to log in to Spotify I receive a message that I already have an account with this email address

Visitor

Every time I try to log in to Spotify I receive a message that I already have an account with this email address

MartinStoichkov

Community Legend

461 Views

2 replies

0 likes

  • 461 Views
  • 2 replies
  • 0 likes

Profile Picture

So i had two facebook accounts, and i switched them so im logged into the current im using, but the profile picture wont update for me or my friends, but it has updated on the website.

Casual Listener

So i had two facebook accounts, and i switched them so im logged into the current im using, but the profile picture wont update for me or my friends, but it has updated on the website.

KatesHere

Community Legend

351 Views

3 replies

0 likes

Account
Other
  • 351 Views
  • 3 replies
  • 0 likes

My Facebook got hacked

So the other day my Facebook got hacked and it messed with all my apps that are linked with it including Spotify. They deleted all my music and replaced it with some random **bleep**. The premium feature of the account is gone and there are no recipt...

Newbie

So the other day my Facebook got hacked and it messed with all my apps that are linked with it including Spotify. They deleted all my music and replaced it with some random **bleep**. The premium fea...

kbrooksc

Community Legend

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Spotify Familien Account

Hallo,Meine Eltern haben mit mir zusammen einen Spotify Familien Account. Wir sind aber nicht unter der gleichen Adresse zu erreichen. Meine Eltern haben eine Mail erhalten, wo die Adresse verifiziert werden soll. Was kann ich tun, damit alles so ble...

Casual Listener

Hallo, Meine Eltern haben mit mir zusammen einen Spotify Familien Account. Wir sind aber nicht unter der gleichen Adresse zu erreichen. Meine Eltern haben eine Mail erhalten, wo die Adresse verifizi...

BIGARNI

Casual Listener

328 Views

2 replies

0 likes

  • 328 Views
  • 2 replies
  • 0 likes

Acerca del plan familiar por todo un año?

Hola estimados,Actualmente, yo tengo una cuenta premium y mi esposa tambien. Ahora mi hijo quiero utilizar Spotify, tambien. He visto en un anuncio donde indica que puedo hacer un solo pago por todo un año (que en Perú cuesta S/ 202.80), esto aplica ...

Newbie

Hola estimados, Actualmente, yo tengo una cuenta premium y mi esposa tambien. Ahora mi hijo quiero utilizar Spotify, tambien. He visto en un anuncio donde indica que puedo hacer un solo pago por tod...

manimecker30

Roadie

1153 Views

1 replies

0 likes

  • 1153 Views
  • 1 replies
  • 0 likes

Being charged and I have not signed up for anything!

I need someone to help me!!!!! I am being charged and I have not signed up for anything!!!!! I need to speak to someone ASAP!!!!!!!

Casual Listener

I need someone to help me!!!!! I am being charged and I have not signed up for anything!!!!! I need to speak to someone ASAP!!!!!!!

user-removed

Not applicable

288 Views

3 replies

0 likes

Subscription
  • 288 Views
  • 3 replies
  • 0 likes

Plano Premium Familiar

Olá, estou com dificuldades para conseguir ser incluída no plano Premium familiar do meu irmão. Após inserir o código o sistema acusa que o mesmo não pode ser resgado. Já tentei com mais de uma conta e nada funciona. O que devo fzr?

Casual Listener

Olá, estou com dificuldades para conseguir ser incluída no plano Premium familiar do meu irmão. Após inserir o código o sistema acusa que o mesmo não pode ser resgado. Já tentei com mais de uma conta...

Bittencourt

Spotify Star

448 Views

3 replies

0 likes

Login
  • 448 Views
  • 3 replies
  • 0 likes

Visa Galicia

Hi here in Argentina there's an offer to have spotify premium free for 6 months if you pay with your Visa from Galicia Bank. I did so but my account says that from March 24th I'll be charged with the total amount of the premium account and I suscribe...

Newbie

Hi here in Argentina there's an offer to have spotify premium free for 6 months if you pay with your Visa from Galicia Bank. I did so but my account says that from March 24th I'll be charged wit...

Maxim

Spotify Star

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Unknown PS4 device

I use Spotify on mobile phone and PC.But my spotify shows that there is a PS4-056 connected.I haven't got PS4.So I logged out and changed my password from all devices.But it still appears.How can i solve this problem?

Visitor

I use Spotify on mobile phone and PC.But my spotify shows that there is a PS4-056 connected.I haven't got PS4.So I logged out and changed my password from all devices.But it still appears.How can i s...

superas007

Newbie

1353 Views

4 replies

2 likes

Account
Login
  • 1353 Views
  • 4 replies
  • 2 likes

Superuser Contribution explict music

My wife added me to her family acct but when she did all my expict music went away and I all my songs have been edited. How can i fix this?

Casual Listener

My wife added me to her family acct but when she did all my expict music went away and I all my songs have been edited. How can i fix this?

thuval

Casual Listener

390 Views

2 replies

0 likes

Premium
  • 390 Views
  • 2 replies
  • 0 likes

How can I get my account unblocked?

I have two Spotify accounts. I am communicating now through my secondary account, which I created when I was no longer able to use my primary account. I am unable to log onto my primary account; when I attempt to do so, it states that I am not permit...

Visitor

I have two Spotify accounts. I am communicating now through my secondary account, which I created when I was no longer able to use my primary account. I am unable to log onto my primary account;...

kbrooksc

Community Legend

2384 Views

1 replies

0 likes

Account
Login
  • 2384 Views
  • 1 replies
  • 0 likes

Charged twice per month

Is this seriously the only way to get ahold of the company to report a problem? This is the second time im having to write in about my accouny being charged 2 times in one month. If you could please have your administration email me on how to fix thi...

Newbie

Is this seriously the only way to get ahold of the company to report a problem? This is the second time im having to write in about my accouny being charged 2 times in one month. If you could please ...

PilotAC

Community Legend

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes