Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Visitor
83406 Views
29 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Visitor
104437 Views
10 replies
3 likes
My Question or IssueI am trying to create a new spotify account for my sister, but no matter what email address I put in, it says that "This email address is already connected to a spotify account". Even if I create a brand new email and try to sign ...
My Question or Issue I am trying to create a new spotify account for my sister, but no matter what email address I put in, it says that "This email address is already connected to a spotify ...
Spotify Star
394 Views
1 replies
0 likes
the newest advertisement says, that if you buy premium now, you will get 2 more months for free, but when I click on that button a message pops up, which says (poorly translated from german): "that reduced article is not available for you. But you ca...
the newest advertisement says, that if you buy premium now, you will get 2 more months for free, but when I click on that button a message pops up, which says (poorly translated from german): "that r...
Newbie
779 Views
4 replies
6 likes
Hi there, I need to update my card details. To do so, I have to switch country as I started my membership back in Australia and now live in France. I am unable to update the card details without updating the country, and it seems I am unable to chang...
Hi there, I need to update my card details. To do so, I have to switch country as I started my membership back in Australia and now live in France. I am unable to update the card details witho...
Spotify Star
539 Views
1 replies
0 likes
PlanPremium I registered a Spotify account with a Google account which is now deleted, I have access to the account on my phone as I have not logged out, I would like access to the account on my other devices but I cannot without the password which I...
Plan Premium I registered a Spotify account with a Google account which is now deleted, I have access to the account on my phone as I have not logged out, I would like access to the...
Spotify Star
426 Views
1 replies
0 likes
Hi there, I wanted to know what is wrong with my account. Spotify brought a plus sign instead of the like button months ago but on my iPhone application, I still have a heart sign instead of this plus sign. I changed account to see if my problem is t...
Hi there, I wanted to know what is wrong with my account. Spotify brought a plus sign instead of the like button months ago but on my iPhone application, I still have a heart sign instead of this plu...
Spotify Legend
287 Views
1 replies
0 likes
I have the duo premium, and I tried to make my wife joining. I followed the plan and entered her e mail address as requested to create her account. But even if I don't have ads in my own apps, she has. I did surely make a mistake in creating her acco...
I have the duo premium, and I tried to make my wife joining. I followed the plan and entered her e mail address as requested to create her account. But even if I don't have ads in my own apps, she ha...
Spotify Legend
361 Views
1 replies
0 likes
When i listen to music on a phone call I have no choice but to join a group session. I would not like to do that anymore at all. Since every time i end the session and play music again it puts me back onto a group session.
When i listen to music on a phone call I have no choice but to join a group session. I would not like to do that anymore at all. Since every time i end the session and play music again it puts me bac...
Visitor
3376 Views
5 replies
0 likes
The app is not working saying my payment didnt work, when i click on update payment odr payment methods, it says everything is fine, the payment is ok. Its been doing this for months, chanching between randomly working and randomly claiming the payme...
The app is not working saying my payment didnt work, when i click on update payment odr payment methods, it says everything is fine, the payment is ok. Its been doing this for months, chanchin...
Moderator
285 Views
1 replies
1 likes
I created my account by authenticating using Google. But when I want to log in somewhere else (like my Tesla) it is asking for my username/password. What am I supposed to use in order to login exactly??
I created my account by authenticating using Google. But when I want to log in somewhere else (like my Tesla) it is asking for my username/password. What am I supposed to use in order to log...
Roadie
907 Views
1 replies
0 likes
Someone hacked. My account started downloading a bunch of songs deleting all of my songs, and then when I went to try to remove my card, it wouldn't let me and the app ended up logging me out and then I was no longer able to get into my account becau...
Someone hacked. My account started downloading a bunch of songs deleting all of my songs, and then when I went to try to remove my card, it wouldn't let me and the app ended up logging me out and the...
Spotify Star
257 Views
1 replies
0 likes
I work for a hospital in Ontario Canada. We would like to have Spotify available for our patients who are stuck in hospital for a long time via the Internet on our smart speakers we are looking to purchase. Is it possible to get a generic account for...
I work for a hospital in Ontario Canada. We would like to have Spotify available for our patients who are stuck in hospital for a long time via the Internet on our smart speakers we are looking to pu...
Spotify Star
495 Views
1 replies
0 likes
Hi, I have lost access to my email account, and my email/login have stopped working with Spotify so I can no longer log in and upload my podcast. What can I do?
Hi, I have lost access to my email account, and my email/login have stopped working with Spotify so I can no longer log in and upload my podcast. What can I do?
Moderator
434 Views
1 replies
0 likes
Dear Spotify community, me and a friend of mine started a podcast-show a month ago. We uploaded 3 episodes on Podomatic since we started and they are all on Spotify, but we've got no artist profile and so we can't get any insights, nor can we claim a...
Dear Spotify community, me and a friend of mine started a podcast-show a month ago. We uploaded 3 episodes on Podomatic since we started and they are all on Spotify, but we've got no artist ...
Visitor
7990 Views
4 replies
0 likes
Login via Google doesn't work, login via email tells me that user does not exist, password reset doesn't work - no email is coming through. And yes, I am absolutely sure that email is correct, I received an email from you earlier this week
Login via Google doesn't work, login via email tells me that user does not exist, password reset doesn't work - no email is coming through. And yes, I am absolutely sure that email is correct, I rece...
Moderator
384 Views
1 replies
0 likes
I cannot connect to my personal account or my Spotify for Artists account. I purchased a new computer and saved passwords did not carry over. And I can't remember my passwords. I have tried every e-mail I have and have not cancelled any e-mails. I ha...
I cannot connect to my personal account or my Spotify for Artists account. I purchased a new computer and saved passwords did not carry over. And I can't remember my passwords. I have tried every e-m...
Moderator
1040 Views
4 replies
0 likes
Ich habe nicht gekündigt, warum ist es denn weg. Ich bin total sauer gerade
Ich habe nicht gekündigt, warum ist es denn weg. Ich bin total sauer gerade
Moderator
414 Views
1 replies
0 likes
I want the most recently played artists on my profile to be visible to everyone
I want the most recently played artists on my profile to be visible to everyone
Casual Listener
463 Views
2 replies
0 likes
I have a premium duo account (love it) and we get charged monthly By SPOTIFY USA (as shown on cc) the first of every month. Great.But I got charged AGAIN on the 13th as well as a charge for $25.90 by SPOTIFY USA INC. What is this charge for? More sig...
I have a premium duo account (love it) and we get charged monthly By SPOTIFY USA (as shown on cc) the first of every month. Great. But I got charged AGAIN on the 13th as well as a charge for $25.90 ...
Spotify Star
526 Views
1 replies
0 likes
Hello !My mother has a Spotify premium account she has been paying for for years. She changed phones and wanted to take her identifications to log in on her new phone. She couldn't do it and asked me to help but the problem is I cannot find any email...
Hello ! My mother has a Spotify premium account she has been paying for for years. She changed phones and wanted to take her identifications to log in on her new phone. She couldn't do it and asked ...
Spotify Star
533 Views
1 replies
0 likes
I have a premium Spotify duo account and my wife has connected an Alexa at her work. Now, I can no longer listen to music on my own when she’s connected there as it always says “Listening on XX’s Echo.” It stops her music if I try to change back to m...
I have a premium Spotify duo account and my wife has connected an Alexa at her work. Now, I can no longer listen to music on my own when she’s connected there as it always says “Listening on XX’s Ech...
Moderator
396 Views
1 replies
0 likes
