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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1507 Views
  • 0 replies
  • 7 likes
  • Security
  • 1507 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445444 Views
  • 970 replies
  • 108 likes
  • Account
  • 445444 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198819 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198819 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108116 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108116 Views
  • 70 replies
  • 11 likes

Superuser Contribution Monthly subscription price is too expensive.

I just wanted to voice my opinion that I think $9.99 a month is too expensive for what this service offers. Hulu plus is only $7.99 a month and I get access to hundreds of videos for visual entertainment that are also accesible on my computer and my ...

  • Newbie
  • I just wanted to voice my opinion that I think $9.99 a month is too expensive for what this service offers. Hulu plus is only $7.99 a month and I get access to hundreds of videos for visual entertain...
  • 31gmauapsbjsiu2zqka
  • Newbie
  • 20202 Views
  • 53 replies
  • 28 likes
  • 20202 Views
  • 53 replies
  • 28 likes

Superuser Contribution Cant sync songs from local files from my PC to iphone

PlanPremiumCountryUSDeviceiphone 13, PCOperating SystemIOS 16.0, Windows 10My Question or IssueI tried to sync my songs from local files but the songs are greyed out on my iphone. Ive tried some tutorials like the hotspot method and tried using a usb...

  • Newbie
  • Plan Premium Country US Device iphone 13, PC Operating System IOS 16.0, Windows 10 My Question or Issue I tried to sync my songs from local files but the songs are greyed out on my iphone. I...
  • Dian
  • Spotify Legend
  • 394 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Premium
  • 394 Views
  • 1 replies
  • 1 likes

Previous Years Artist Wrapped

I just got my Spotify artist wrapped for 2022 but is there anyway to see it for previous years? This is specifically to see your own stats as an artist not for your most listened to music.

  • Music Fan
  • I just got my Spotify artist wrapped for 2022 but is there anyway to see it for previous years? This is specifically to see your own stats as an artist not for your most listened to music.
  • Jose_M
  • Spotify Star
  • 689 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 689 Views
  • 3 replies
  • 0 likes

Solved!! I don't have access to to my email and to my account and i can't login

PlanFreeCountryCanada My Question or IssueBasically, I can't login in my account anymore. I don't have any access to my email anymore, but even when I try to login with my username, it doesn't work. I also don't have access to my account on any of my...

  • Casual Listener
  • Plan Free Country Canada     My Question or Issue Basically, I can't login in my account anymore. I don't have any access to my email anymore, but even when I try to login with my us...
  • Jiane
  • Casual Listener
  • 386 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 386 Views
  • 3 replies
  • 0 likes

Superuser Contribution My Suggestion Was Marked As Spam (Fixed)

PlanPremiumCountryUSADeviceLaptopOperating SystemWindows 10 My IssueMy suggestion was marked as spam as soon as I posted it, and I spent a good 10 minutes+ on that suggestion. I really don't appreciate it and I already sent out a report and it said t...

  • Gig Goer
  • Plan Premium Country USA Device Laptop Operating System Windows 10   My Issue My suggestion was marked as spam as soon as I posted it, and I spent a good 10 minutes+ on that suggestion...
  • Vasil
  • Moderator
  • 626 Views
  • 5 replies
  • 0 likes
  • Other
  • 626 Views
  • 5 replies
  • 0 likes

Superuser Contribution Profile won't load in

Dear Spotify,Currently I am facing the issue that my profile does not load on several devices. When I open my profile to check it, it loads for a while and then gets an error. No error code is specified and I work in IT so I have done most of the sta...

  • Regular
  • Dear Spotify, Currently I am facing the issue that my profile does not load on several devices. When I open my profile to check it, it loads for a while and then gets an error. No error code is sp...
  • Dian
  • Spotify Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • Account
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone accessing my account despite repeated password changes

PlanPremium My Question or Issue Someone is accessing my account despite my changing password. If changing passwords is not helping, what can i do?

  • Casual Listener
  • Plan Premium   My Question or Issue   Someone is accessing my account despite my changing password. If changing passwords is not helping, what can i do?  
  • Vasil
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 185 Views
  • 1 replies
  • 0 likes

Solved!! Samsung log in

I'm not a massively tech savvy person but I bought a new samsung phone two moths ago and signed up to spotify premium. Every time I opened the app (every single time) it bugged me to turn on a setting to let any of my samsung devices sign in without ...

  • Casual Listener
  • I'm not a massively tech savvy person but I bought a new samsung phone two moths ago and signed up to spotify premium. Every time I opened the app (every single time) it bugged me to turn on a settin...
  • Hoopybees
  • Casual Listener
  • 514 Views
  • 1 replies
  • 0 likes
  • Premium
  • 514 Views
  • 1 replies
  • 0 likes

Superuser Contribution Familly account after divorce

So i have shared custody of my daughters and my girlfriend has shared custody of her kids too. So half the time we are 6 and half the time we are four . Is it a problem for a familly account ( we still live half the time at the same place and in the ...

  • Newbie
  • So i have shared custody of my daughters and my girlfriend has shared custody of her kids too.  So half the time we are 6 and half the time we are four .  Is it a problem for a familly ac...
  • Dian
  • Spotify Legend
  • 494 Views
  • 3 replies
  • 1 likes
  • 494 Views
  • 3 replies
  • 1 likes

Superuser Contribution I cant create a new account

PlanFreeCountrySpainDevicePersonal ComputerOperating SystemWindows 10 My Question or IssueI can't log in with my personal email . So I create a new Gmail account and i try to create a new Spotify Account.I enter all the details required on the form. ...

  • Casual Listener
  • Plan Free Country Spain Device Personal Computer Operating System Windows 10   My Question or Issue I can't log in with my personal email . So I create a new Gmail account and i try to...
  • Alex
  • Spotify Legend
  • 498 Views
  • 4 replies
  • 0 likes
  • Account
  • 498 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Verified User / Artist

Im trying to make my profile a verified user page, but cant find out how so i'm trying to make it a verified artist page, but when in the "Select Artist" tab my profile doesn't show up and I have no idea what to do to get it, i got the url and that d...

  • Casual Listener
  • Im trying to make my profile a verified user page, but cant find out how so i'm trying to make it a verified artist page, but when in the "Select Artist" tab my profile doesn't show up and I have no ...
  • Alex
  • Spotify Legend
  • 4693 Views
  • 6 replies
  • 0 likes
  • 4693 Views
  • 6 replies
  • 0 likes

Superuser Contribution I want to change profile language! Country is NOT equal to Language

PlanFreeCountryFinland (Åland Islands)Spoken languageSwedishDeviceWeb browser (Chrome/Firefox)Operating SystemWindows 11 My Question or IssueI have the Spotify app on an iPhone and Spotify on the web browser, it's works fine, it's in Swedish. All is ...

  • Casual Listener
  • Plan Free Country Finland (Åland Islands) Spoken language Swedish Device Web browser (Chrome/Firefox) Operating System Windows 11   My Question or Issue I have the Spotify app on an ...
  • sollet
  • Casual Listener
  • 366 Views
  • 2 replies
  • 1 likes
  • Account
  • 366 Views
  • 2 replies
  • 1 likes

Superuser Contribution Fraudulent Credit Card Charges No Way to Contact Spotify!!

My credit card is being fraudulently used for a Spotify monthly subscription. I need to contact Spotify so they may stop the subscription. I do not have a spotify account, I've never had a spotify account. Signing into get customer service on forum b...

  • Casual Listener
  • My credit card is being fraudulently used for a Spotify monthly subscription. I need to contact Spotify so they may stop the subscription.   I do not have a spotify account, I've never had...
  • MARTING2
  • Casual Listener
  • 17421 Views
  • 23 replies
  • 15 likes
  • 17421 Views
  • 23 replies
  • 15 likes

Superuser Contribution ¿Cómo puedo reingresar a Spotify premium familiar después de no verificar mi cuenta?

Sucedió que, al estar en un plan familiar de Spotify Premium, este te pide una verificación de que mi cuenta coincida con la dirección del dueño del plan y de los demás ocupantes, en mi caso, no verifique mi cuenta y Spotify decidio sacarme de el pla...

  • Newbie
  • Sucedió que, al estar en un plan familiar de Spotify Premium, este te pide una verificación de que mi cuenta coincida con la dirección del dueño del plan y de los demás ocupantes, en mi caso, no veri...
  • Dian
  • Spotify Legend
  • 648 Views
  • 3 replies
  • 0 likes
  • 648 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs in "liked songs" that I didn't like

Songs keep showing up in my 'Liked Songs' that I didn't like. No one else is using my account (that I know of). I do have other users (family) but they haven't been using the account and even if they were, the songs that are getting saved are stuff t...

  • Visitor
  • Songs keep showing up in my 'Liked Songs' that I didn't like.  No one else is using my account (that I know of).  I do have other users (family) but they haven't been using the account and ...
  • eule_7834
  • Roadie
  • 14482 Views
  • 8 replies
  • 9 likes
  • Other
  • 14482 Views
  • 8 replies
  • 9 likes

Superuser Contribution Unable to connect Facebook with my Spotify Account

Plan PremiumCountryGermany DeviceYoga 260 Lenovo Operating SystemWin10 My Question or IssueMy Facebook account is up and running.Spotify Account aswell. I linked other apps to my facebook account, just the other day. With spotify it doesn't work. It ...

  • Regular
  • Plan   Premium Country Germany   Device Yoga 260 Lenovo   Operating System Win10   My Question or Issue My Facebook account is up and running. Spotify Account aswell...
  • MihailY
  • Moderator
  • 436 Views
  • 1 replies
  • 0 likes
  • Login
  • 436 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting Features of Premium on my Free Account

PlanFreeDeviceSamsung Galaxy S22+ My Question or IssueI am getting the features of Spotify Premium even though I only have Spotify Free. I've checked multiple times but everything says my current plan is Spotify Free but I can skip and unlimited amou...

  • Visitor
  • Plan Free Device Samsung Galaxy S22+   My Question or Issue I am getting the features of Spotify Premium even though I only have Spotify Free. I've checked multiple times but everything sa...
  • Vasil
  • Moderator
  • 410 Views
  • 1 replies
  • 0 likes
  • Free
  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account overview page is missing plan information

Single premium plan, iPhone and PC app; all paid up, too. I want to change my payment method, but there's no "my plan" or "manage" or anything showing up on my account overview page on the Spotify site. These things do show up on my phone, but no way...

  • Casual Listener
  • Single premium plan, iPhone and PC app; all paid up, too.   I want to change my payment method, but there's no "my plan" or "manage" or anything showing up on my account overview page on the S...
  • Elena
  • Moderator
  • 696 Views
  • 3 replies
  • 1 likes
  • Account
  • 696 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Unable to login on iPad

I have recently upgraded to iPad 6th generation running iOS 12.4. I have a Premium subscription, however I cannot login via the app. I am able to login on my iPhone and Mac.I have re-started my iPad, reinstalled the app, tried to log in using my user...

  • Casual Listener
  • I have recently upgraded to iPad 6th generation running iOS 12.4.  I have a Premium subscription, however I cannot login via the app. I am able to login on my iPhone and Mac. I have re-started ...
  • Lyubka
  • Moderator
  • 14874 Views
  • 14 replies
  • 1 likes
  • Login
  • 14874 Views
  • 14 replies
  • 1 likes

Superuser Contribution Profile Picture

I'm trying to remove my profile picture completely on my account. However, every time I do this it is still there. My account isn't linked to any external accounts or apps so it isn't that. So why is it not going away

  • Casual Listener
  • I'm trying to remove my profile picture completely on my account. However, every time I do this it is still there. My account isn't linked to any external accounts or apps so it isn't that. So why is...
  • Yordan
  • Moderator
  • 597 Views
  • 5 replies
  • 0 likes
  • Account
  • 597 Views
  • 5 replies
  • 0 likes