Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2923 Views
  • 0 replies
  • 8 likes
  • Security
  • 2923 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 455569 Views
  • 973 replies
  • 109 likes
  • Account
  • 455569 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202005 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202005 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110254 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110254 Views
  • 72 replies
  • 12 likes

hesabım Facebook'a baglı ama hesabıma epostayla giremiyorum

hesabıma e-postayla bir türlü giremiyorum şifremi sıfırladıgımda eposta gelmiyor ve webden giriş yapmaya çalıstıgımda böyle bir hesap olmadıgı görünüyor yardımcı olur musunuz kullanıcı adım:hakan

  • Visitor
  • hesabıma e-postayla bir türlü giremiyorum şifremi sıfırladıgımda eposta gelmiyor ve webden giriş yapmaya çalıstıgımda böyle bir hesap olmadıgı görünüyor yardımcı olur musunuz kullanıcı adım:hakan
  • Jose_M
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

SPOTIFY NO ME PERMITE ENTRAR A MI CUENTA CON FACEBOOK

Quiero acceder a mi música en Spotify y no me permite entrar desde mi cuenta en Facebook.

  • Visitor
  • Quiero acceder a mi música en Spotify y no me permite entrar desde mi cuenta en Facebook.
  • Jose_M
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Ich kann mich nicht über Facebook anmelden

Er meldet immer ein falsches Konto an ich kann mich nicht auf einem anderem Gerät einloggen

  • Visitor
  • Er meldet immer ein falsches Konto an ich kann mich nicht auf einem anderem Gerät einloggen
  • Jose_M
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Spotifymitglied auf iPhone ändern

Meine Frau hat auf ihrem Handy meinen Account (Familieaccount - ich bin „Master“) benutzt. Ich möchte dass ändern, da sie ja Mitglied der Familie ist. Und sie hat ja auch einen eigenen Zugang. Ich kann aber das Profil von mir auf ihrem Handy nicht än...

  • Visitor
  • Meine Frau hat auf ihrem Handy meinen Account (Familieaccount - ich bin „Master“) benutzt. Ich möchte dass ändern, da sie ja Mitglied der Familie ist. Und sie hat ja auch einen eigenen Zugang. Ich ...
  • Jose_M
  • Spotify Star
  • 1979 Views
  • 1 replies
  • 0 likes
  • 1979 Views
  • 1 replies
  • 0 likes

Solved!! Artist account vs private account - how can I merge them?

Hey, I have an artist account and it seems I have a normal account also with the same email address but when I check the two accounts I think these are different. The profile picture, the numbers of the followers, etc are different but I am not prett...

  • Casual Listener
  • Hey,   I have an artist account and it seems I have a normal account also with the same email address but when I check the two accounts I think these are different. The profile picture, the nu...
  • Jose_M
  • Spotify Star
  • 2482 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 2482 Views
  • 4 replies
  • 0 likes

Solved!! Paying in advance

Hi I'm from Sri Lanka and I'm quite new to premium. So I have just purchased Spotify premium for 12 months and was wondering if u can purchase another 12 months so that I won't lose premium at any point? PlanPremiumCountrySri Lanka My Question or Iss...

  • Regular
  • Hi I'm from Sri Lanka and I'm quite new to premium. So I have just purchased Spotify premium for 12 months and was wondering if u can purchase another 12 months so that I won't lose premium at any po...
  • Jose_M
  • Spotify Star
  • 1772 Views
  • 5 replies
  • 0 likes
  • Account
  • 1772 Views
  • 5 replies
  • 0 likes

Superuser Contribution Stolen Account?

I received emails saying my account had been logged in to in Brazil and Netherlands. When I tried to log in to change my password I couldn’t. Spotify said they had no account linked to my email after they just sent me an email saying someone logged i...

  • Visitor
  • I received emails saying my account had been logged in to in Brazil and Netherlands.  When I tried to log in to change my password I couldn’t.  Spotify said they had no account linked to my...
  • Krackkokane860
  • Casual Listener
  • 1770 Views
  • 3 replies
  • 2 likes
  • Account
  • 1770 Views
  • 3 replies
  • 2 likes

Superuser Contribution I cant login to my acct

Please help me ...i even tried changing my pass word and still nothin ..keep sayin this email been used.what should i do ..i tried everythin frm support and i was thinkin maybe becus i got a new phn and put the app on ther and it did that i just said...

  • Newbie
  • Please help me ...i even tried changing my pass word and still nothin ..keep sayin this email been used .what should i do ..i tried everythin frm support and i was thinkin maybe becus i got a new ph...
  • Dian
  • Spotify Legend
  • 1233 Views
  • 2 replies
  • 0 likes
  • Account
  • 1233 Views
  • 2 replies
  • 0 likes

Superuser Contribution Someone else on my account possibly?

PlanPremiumCountry USADeviceiPhone 8sOperating SystemiOS Hi everyone, something suspicioius has been going on with my spotify premium account over the last 2 weeks. Sometimes when I open the app thrughout the day to use it another device will be list...

  • Newbie
  •   Plan Premium Country  USA Device iPhone 8s Operating System iOS   Hi everyone, something suspicioius has been going on with my spotify premium account over the last 2 weeks...
  • mcbird
  • Visitor
  • 2737 Views
  • 6 replies
  • 1 likes
  • Security
  • 2737 Views
  • 6 replies
  • 1 likes

Question: Can I combine 2 accounts?

I originally signed up with Spotify with a username and password, in this account I have quite a few playlists. However, one day I signed into Spotify on another computer through my Facebook account, and now I have a few playlists on that account as ...

  • Newbie
  • I originally signed up with Spotify with a username and password, in this account I have quite a few playlists.  However, one day I signed into Spotify on another computer through my Facebook ac...
  • AdamG1969
  • Visitor
  • 2917 Views
  • 6 replies
  • 8 likes
  • 2917 Views
  • 6 replies
  • 8 likes

Superuser Contribution ingresar a mi cuenta desde plan familiar

PlanPremiumCountryArgentinaDeviceiPhone 7Operating Systemios My Question or IssueMi cuenta pertenece a un plan familiar. Cerré sin querer la sesión en el celular y no puedo volver a ingresar a mi cuenta de Spotify. Solo puedo acceder a las del titula...

  • Visitor
  •   Plan Premium Country Argentina Device iPhone 7 Operating System ios   My Question or Issue Mi cuenta pertenece a un plan familiar. Cerré sin querer la sesión en el celular&nbsp...
  • Lyubka
  • Moderator
  • 252 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Group sessions not shown in Desktop / Random activity on my account

PlanPremiumCountryNetherlands Operating SystemWindows 10, Android 10 My Question or IssueEDIT: I found the cause to be a left over group session, see my post below. This is still a major issue.Starting this morning, random songs start playing while I...

  • Casual Listener
  • Plan Premium Country Netherlands     Operating System Windows 10, Android 10   My Question or Issue EDIT: I found the cause to be a left over group session, see my post below...
  • AnanthKrishna
  • Visitor
  • 5057 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 5057 Views
  • 3 replies
  • 0 likes

Superuser Contribution App keeps attempting to login by itself and goes straight to and password combination is incorrect"

PlanPremiumCountryUkDeviceNote 11 XiaomiOperating SystemAndroid My Question or Issue When I try to login on the app it briefly shows the login screen then automatically tries to login and shows this error message. When I click OK it just goes round a...

  • Casual Listener
  • Plan Premium Country Uk Device Note 11 Xiaomi Operating System Android   My Question or Issue   When I try to login on the app it briefly shows the login screen then automaticall...
  • Lyubka
  • Moderator
  • 1202 Views
  • 1 replies
  • 0 likes
  • Login
  • 1202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Quiero vincular mi spotify a facebook

al tratar de vincular mi facebook con spotify dice que mi cuenta de facebook ya está asociada a otra cuenta de spotify, puede ser que lo haya hecho antes pero no recuerdo esa cuenta y no puedo borrarla para poder enlazar la nueva, como puedo solucion...

  • Newbie
  • al tratar de vincular mi facebook con spotify dice que mi cuenta de facebook ya está asociada a otra cuenta de spotify, puede ser que lo haya hecho antes pero no recuerdo esa cuenta y no puedo borrar...
  • Ernestofdezmartin10
  • Visitor
  • 11058 Views
  • 2 replies
  • 0 likes
  • 11058 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlists not syncing to Roku

: All my playlists are missing from Spotify on Roku. It seems my accounts are suddenly not syncing or Spotify doesn't recognise the device. This worked fine until last month.

  • Regular
  • : All my playlists are missing from Spotify on Roku. It seems my accounts are suddenly not syncing or Spotify doesn't recognise the device. This worked fine until last month.
  • AlejaR
  • Moderator
  • 2259 Views
  • 14 replies
  • 6 likes
  • Account
    Premium
  • 2259 Views
  • 14 replies
  • 6 likes