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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83684 Views

29 replies

0 likes

  • 83684 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105125 Views

10 replies

3 likes

Account
Login
  • 105125 Views
  • 10 replies
  • 3 likes

Why my podcaster profile and Spotify Profile seem different?

I am a bit confused and need little help. For podcast creation, I use Anchor - https://podcasters.spotify.com/pod/show/chiradeep (That's my profile)And all my podcasts can be found on Spotify as well, here: https://open.spotify.com/show/0HC3jYgRxwg0T...

Newbie

I am a bit confused and need little help.  For podcast creation, I use Anchor - https://podcasters.spotify.com/pod/show/chiradeep (That's my profile) And all my podcasts can be f...

Billy-J

Spotify Star

500 Views

1 replies

0 likes

Free
  • 500 Views
  • 1 replies
  • 0 likes

Why do some of my downloaded songs not work offline?

When I go offline and try listening to my music it just doesn’t play

Visitor

When I go offline and try listening to my music it just doesn’t play

Billy-J

Spotify Star

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Cant specify state since I am not from USA

I am trying to sign up for spotify individual. The validation demands that I specify a state, but I am not an US citizen. What to do?

Casual Listener

I am trying to sign up for spotify individual. The validation demands that I specify a state, but I am not an US citizen. What to do?

Maxim

Spotify Star

1829 Views

1 replies

0 likes

Account
  • 1829 Views
  • 1 replies
  • 0 likes

Superuser Contribution Are there explicit content filters on every family account in spotify family?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Alex

Spotify Legend

604 Views

3 replies

0 likes

Premium
Subscription
  • 604 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not able to associate primary email address

PlanPremiumCountryColombiaDeviceAndroid phone, laptopOperating SystemAndroid Windows 11 My Question or IssueHi TeamI've been trying to log in with my Google account, however, every time I try to use this option it says "You do not have a Spotify acco...

Newbie

  Plan Premium Country Colombia Device Android phone, laptop Operating System Android Windows 11   My Question or Issue Hi Team I've been trying to log in with my Google accou...

Joan

Moderator

441 Views

1 replies

0 likes

Account
  • 441 Views
  • 1 replies
  • 0 likes

can't find security section

I ewant to setup 2-step verification. The support page says that I have to open account page and select Security section to set it up, but there is no such section

Visitor

I ewant to setup 2-step verification. The support page says that I have to open account page and select Security section to set it up, but there is no such section

Maxim

Spotify Star

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Username is a mix of letters & numbers.

Hey guys!As the title says, my username suddenly transformed into a long string of letters & numbers and I have no idea how to revert it back to normal. I already tried clearing the cache, installing and uninstalling the app on mobile & desktop but s...

Visitor

Hey guys! As the title says, my username suddenly transformed into a long string of letters & numbers and I have no idea how to revert it back to normal. I already tried clearing the cache, in...

Mister_Mystro

Casual Listener

2009 Views

5 replies

0 likes

Account
Other
Premium
Subscription
  • 2009 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution no email from Spotify password reset but getting email from other

I have made another spotify account with my gmail which i had for a long time. Got logged out (pc crashed) and now i cant logg in again, password reset dont work, as in i dont get the mail from Spotify i have testet where i sent emails from other acc...

Regular

I have made another spotify account with my gmail which i had for a long time. Got logged out (pc crashed) and now i cant logg in again, password reset dont work, as in i dont get the mail from Spoti...

Dian

Spotify Legend

1666 Views

1 replies

0 likes

Login
  • 1666 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't login my account with phone number

Whenever I enter my phone number, it shows incorrect number but it is totally correct. I can't login my account because i have not connected any email. Help

Visitor

Whenever I enter my phone number, it shows incorrect number but it is totally correct. I can't login my account because i have not connected any email. Help

Dian

Spotify Legend

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Missed Payment

Hello, I think ive missed a monthly payment on spotify. Ive lost most of my music in my account and im wondering if i pay the ususal subscription fee will my account be restored with all my music? Any help?thanks - John

Casual Listener

Hello,   I think ive missed a monthly payment on spotify. Ive lost most of my music in my account and im wondering if i pay the ususal subscription fee will my account be restored with al...

SpotufyKing

Visitor

2496 Views

6 replies

0 likes

Account
Subscription
  • 2496 Views
  • 6 replies
  • 0 likes

Transfer premium subscription to different account

Hi, How do i transfer my premium subscription to different account? Kind regards?

Visitor

Hi,   How do i transfer my premium subscription to different account?    Kind regards?

Maxim

Spotify Star

359 Views

1 replies

0 likes

Account
Subscription
  • 359 Views
  • 1 replies
  • 0 likes

New Account Username is GARBAGE

I just made an account with a username that was an actually set of actually words and i tried signing in with it and its GARBAGE, its just a **bleep**ing string of letters and numbers!!! Now I know computers are still a new thing like its only 2023 b...

Newbie

I just made an account with a username that was an actually set of actually words and i tried signing in with it and its GARBAGE, its just a **bleep**ing string of letters and numbers!!! Now I know c...

Maxim

Spotify Star

273 Views

1 replies

0 likes

Account
  • 273 Views
  • 1 replies
  • 0 likes

Cancel my premium account and pay back the money you have stolen from me

DO NOT TRUST THIS BUSINESS THEY are a bunch of thieves with no way of contacting them. I hope that the Australian securities exchange will tackle these guys once and for all, and force them to have a contact system in place. Have been paying for prem...

Visitor

DO NOT TRUST THIS BUSINESS THEY are a bunch of thieves with no way of contacting them. I hope that the Australian securities exchange will tackle these guys once and for all, and force them to have a...

Maxim

Spotify Star

447 Views

3 replies

0 likes

  • 447 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can’t login to account

My Question or Issue I can not login to my existing Spotify account which also has premium. The account is based on my phone number and when I try to login by phone number, it shows try again

Visitor

  My Question or Issue  I can not login to my existing Spotify account which also has premium. The account is based on my phone number and when I try to login by phone number, it shows tr...

Roekus

Casual Listener

695 Views

3 replies

0 likes

Account
Premium
  • 695 Views
  • 3 replies
  • 0 likes

Superuser Contribution Re: Cant recover account

Hi thereI bought a new phone the other day but I've tried everything but can't recover my premium account , I've somehow been issued with a new free account. There is no contact email or phone help support which I'm abit disappointed with tbh. Pls ca...

Visitor

Hi there I bought a new phone the other day but I've tried everything but can't recover my premium account , I've somehow been issued with a new free account. There is no contact email or phone help...

Lyubka

Moderator

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Estou com problema na minha conta pode me ajudar?

Preciso de total acesso ao meu perfil gerado entre a OneRPm e Spotify. Tenho outra conta antiga gerada pela plataforma em nome de MC RILEX e este ano atualmente venho atuado com perfil novo MC Medina

Visitor

Preciso de total acesso ao meu perfil gerado entre a OneRPm e Spotify. Tenho outra conta antiga gerada pela plataforma em nome de MC RILEX e este ano atualmente venho atuado com perfil novo MC Medina

Vasil

Moderator

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't play certain songs only from my Account

PlanPremiumCountryIndiaOperating SystemAndroid,Windows 10My Question or IssueSo I'm facing an issue where I can't play certain songs/ albums from any of my devices. I have tried playing from my Phone, the desktop app and even the web player. Shared t...

Casual Listener

  Plan Premium Country India Operating System Android,Windows 10 My Question or Issue So I'm facing an issue where I can't play certain songs/ albums from any of my devices. I have tried...

Eternal_Null

Visitor

3078 Views

6 replies

1 likes

Account
Premium
  • 3078 Views
  • 6 replies
  • 1 likes

Superuser Contribution I am not able to login in my account

I registered using my mobile number and now whenever I try to login in my account a pop up came up which says check your number and try again laterI have already checked my number but it still showing the same pop up

Visitor

I registered using my mobile number and now whenever I try to login in my account a pop up came up which says check your number and try again later I have already checked my number but it still show...

Vasil

Moderator

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Superuser Contribution my duo contact won’t work

When I try to login with my second account it won’t work

Visitor

When I try to login with my second account it won’t work

Joan

Moderator

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes