Can't Change Payment Method - Defaults to Student Discount

I currently have a regular premium subscription and am trying to change my account information. However, when I go to change the payment method, I am automatically sent to the student discount payment method page but I can't even register for this be...

• Swillif
• Newbie
• I currently have a regular premium subscription and am trying to change my account information. However, when I go to change the payment method, I am automatically sent to the student discount paymen...
• 2017-01-10 3:30:01 AM
• 2017-01-11 6:00:58 AM
• kbrooksc
• Community Legend
• 202 Views
• 1 replies
• 0 likes
• Account

gift card problem

Ive got an email that mmy subsription will be end at 1 week and a redeem the new 1 month gift cadd and after one week my subscription ended and my new redeemed gift card is not working what should do ?

• ahmadiansam
• Newbie
• Ive got an email that mmy subsription will  be end at 1 week and a redeem the new 1 month gift cadd and after one week my subscription ended and my new redeemed gift card is not working what sho...
• 2017-01-10 3:15:41 PM
• 2017-01-11 5:59:20 AM
• kbrooksc
• Community Legend
• 189 Views
• 1 replies
• 0 likes

Linked email no longer in use.

I the email I used to log in is no longer in use so I can't get to my playlist. Need help recovering my playlist.

• ttn8883
• Newbie
• I the email I used to log in is no longer in use so I can't get to my playlist. Need help recovering my playlist.
• 2017-01-10 3:58:05 PM
• 2017-01-11 5:57:37 AM
• kbrooksc
• Community Legend
• 408 Views
• 1 replies
• 0 likes
• Account

Lost my premium account access

Hi - I have a family premium account plan. I received an email to validate my address but for some reason it didnt work and now I dont have access to my spotify premium account. Any suggestions of how to follow up. ThanksShehzad

• ShehzadMoiz
• Newbie
• Hi -    I have a family premium account plan.  I received an email to validate my address but for some reason it didnt work and now I dont have access to my spotify premium account.&...
• 2017-01-10 4:59:54 PM
• 2017-01-11 5:57:03 AM
• kbrooksc
• Community Legend
• 189 Views
• 1 replies
• 0 likes

Subscribed, but not getting Premium?

I have Premium since a few months, but this month my account went into the free subscription despite i've paid. What do i have to do?

• Beluu
• Newbie
• I have Premium since a few months, but this month my account went into the free subscription despite i've paid. What do i have to do?
• 2017-01-10 6:13:43 PM
• 2017-01-11 5:54:18 AM
• kbrooksc
• Community Legend
• 167 Views
• 1 replies
• 0 likes

I can't log in with my password. Don't remember my email account.

Woke up this morning and tried to get into Spotify on my laptop, but it directed me to the log in screen. I typed my password, as sometimes this happens, but this time it didn't work. I noticed that although I typed it correctly it looked like it was...

• Aleexe
• Newbie
• Woke up this morning and tried to get into Spotify on my laptop, but it directed me to the log in screen. I typed my password, as sometimes this happens, but this time it didn't work. I noticed that ...
• 2017-01-10 6:44:05 PM
• 2017-01-11 5:53:39 AM
• kbrooksc
• Community Legend
• 214 Views
• 1 replies
• 0 likes
• Login

My Facebook got hacked

So the other day my Facebook got hacked and it messed with all my apps that are linked with it including Spotify. They deleted all my music and replaced it with some random **bleep**. The premium feature of the account is gone and there are no recipt...

• nelsonkleernk
• Newbie
• So the other day my Facebook got hacked and it messed with all my apps that are linked with it including Spotify. They deleted all my music and replaced it with some random **bleep**. The premium fea...
• 2017-01-10 10:25:46 PM
• 2017-01-11 5:51:22 AM
• kbrooksc
• Community Legend
• 184 Views
• 1 replies
• 0 likes

Facebook account and password

My spotify account is tied to my facebook account but it still has its own password apart from the facebook account. However because it is tied to my facebook account I cannot change this password. I've been hacked and someone else has access to the ...

• Highblood
• Newbie
• My spotify account is tied to my facebook account but it still has its own password apart from the facebook account. However because it is tied to my facebook account I cannot change this password. I...
• 2017-01-10 11:24:47 PM
• 2017-01-11 5:50:40 AM
• kbrooksc
• Community Legend
• 198 Views
• 1 replies
• 0 likes
• Account
  Login
  Other
  Security

How can I get this refunded? I'm not a student!!

I was charged for the $4.99 student premium but I have no premium. Ive already tried to contact Spotify, only to be emailed and told to go to the community.

• user-removed
• Visitor
• I was charged for the $4.99 student premium but I have no premium. Ive already tried to contact Spotify, only to be emailed and told to go to the community.
• 2017-01-10 12:50:38 AM
• 2017-01-11 5:49:58 AM
• kbrooksc
• Community Legend
• 176 Views
• 1 replies
• 0 likes
• Premium

Im in a family subscription for months now but recenlty my account is no longer a premium account

• TheTroublesome
• Newbie
• 2017-01-09 5:21:53 AM
• 2017-01-11 5:44:44 AM
• kbrooksc
• Community Legend
• 185 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Subscription Overcharged for Premium Try out

While your recent offer to try Premium for three months for $0.99 was on I upgraded my account. Instead of being charged $0.99 I was charged the normal rate of $11.99 and my account said I have only subscribed for one month. Why is this and can I get...

• becnellie
• Casual Listener
• While your recent offer to try Premium for three months for $0.99 was on I upgraded my account. Instead of being charged $0.99 I was charged the normal rate of $11.99 and my account said I have only ...
• 2017-01-04 5:06:22 AM
• 2017-01-11 5:12:37 AM
• becnellie
• Casual Listener
• 226 Views
• 4 replies
• 0 likes

Trouble logging in

I had a htc 816 desire bought a new iPhone 5s have same phone number but can't log in on new phone tried resetting my password still no luck I get a message saying I already have an account registered to that email I'm signing in on log in page not t...

• Staceysbox
• Casual Listener
• I had a htc 816 desire bought a new iPhone 5s have same phone number but can't log in on new phone tried resetting my password still no luck I get a message saying I already have an account registere...
• 2017-01-10 6:02:40 PM
• 2017-01-11 2:27:15 AM
• Staceysbox
• Casual Listener
• 198 Views
• 2 replies
• 1 likes

Superuser Contribution Propaganda Enganosa!!!!

Contratei a PromoÇão de 3meses por 1.99$ mais no primerio mês canceleram.... O valor de Um Mês estava bem CLaro que era 14,99$... ai paguei 16,99$ que era a Promoçao dos 3meses... è muito Ruim o atendimento de Vocês...

• JefersonDolllll
• Newbie
• Contratei a PromoÇão de 3meses por 1.99$ mais no primerio mês canceleram.... O valor de Um Mês estava bem CLaro que era 14,99$... ai paguei 16,99$ que era a Promoçao dos 3meses... è muito Ruim o aten...
• 2017-01-04 4:06:44 AM
• 2017-01-11 2:22:20 AM
• user-removed
• Not applicable
• 217 Views
• 1 replies
• 0 likes

Acerca del plan familiar por todo un año?

Hola estimados,Actualmente, yo tengo una cuenta premium y mi esposa tambien. Ahora mi hijo quiero utilizar Spotify, tambien. He visto en un anuncio donde indica que puedo hacer un solo pago por todo un año (que en Perú cuesta S/ 202.80), esto aplica ...

• marlonleandro
• Newbie
• Hola estimados, Actualmente, yo tengo una cuenta premium y mi esposa tambien. Ahora mi hijo quiero utilizar Spotify, tambien. He visto en un anuncio donde indica que puedo hacer un solo pago por tod...
• 2017-01-10 10:14:08 PM
• 2017-01-11 2:21:55 AM
• manimecker30
• Roadie
• 1097 Views
• 1 replies
• 0 likes

No puedo conectar pues dice necesito cuenta premium

Soy nueva en esto tenia spoty gratis y baje music premiuY al momento de conectarme me enlaza con la cta anterior de spoty y no me deja escuchar nada porque dice que necesito una cta premium

• Cynthia1985
• Newbie
• Soy nueva en esto tenia spoty gratis y baje music premiu Y al momento de conectarme me enlaza con la cta anterior de spoty y no me deja escuchar nada porque dice que necesito una cta premium
• 2017-01-10 11:56:37 PM
• 2017-01-11 2:19:59 AM
• manimecker30
• Roadie
• 179 Views
• 1 replies
• 0 likes

Family plan more 2 subscription per year

I try to join a family plan, but it said I already joined 2 family plan in the latest 12 month. Is this a restriction? What Can i do?

• erwinmary
• Newbie
• I try to join a family plan, but it said I already joined 2 family plan in the latest 12 month. Is this a restriction? What Can i do?
• 2017-01-11 1:54:28 AM
• 2017-01-11 2:19:01 AM
• manimecker30
• Roadie
• 978 Views
• 1 replies
• 0 likes

Family Member with an account from a different country

Hey, I'am a student from austria and living with 4 other students in the same flat. We were thinking about creating a Spotifiy Account but one of us has a german spotifiy account (created in germany, but he is staying for now in austria), will he be ...

• Donteuqilla
• Newbie
• Hey,   I'am a student from austria and living with 4 other students in the same flat. We were thinking about creating a Spotifiy Account but one of us has a german spotifiy account (created in...
• 2017-01-11 2:03:55 AM
• 2017-01-11 2:17:24 AM
• manimecker30
• Roadie
• 239 Views
• 2 replies
• 0 likes

E-Card gift

I purchased a spotify premium e-card for a friend. But until now neither I nor her have received any email from spotify? If the email containing the PIN to redeem the card doesn't send will you be even able to refund me? PLEASE just resend the email ...

• MikeMeneses
• Casual Listener
• I purchased a spotify premium e-card for a friend. But until now neither I nor her have received any email from spotify? If the email containing the PIN to redeem the card doesn't send will you be ev...
• 2017-01-10 11:23:28 PM
• 2017-01-11 2:14:34 AM
• MikeMeneses
• Casual Listener
• 210 Views
• 1 replies
• 0 likes