Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1704 Views
  • 0 replies
  • 7 likes
  • Security
  • 1704 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446583 Views
  • 970 replies
  • 108 likes
  • Account
  • 446583 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199316 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199316 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108498 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108498 Views
  • 72 replies
  • 11 likes

Premium not activating

I recently purchased Spotify Premium through the settings app on my iPhone, but it is not registering in my account. My desktop says I have a free membership along with my phone; even after deleting the app and signing out and back in. Any help would...

  • Newbie
  • I recently purchased Spotify Premium through the settings app on my iPhone, but it is not registering in my account. My desktop says I have a free membership along with my phone; even after deleting ...
  • user-removed
  • Not applicable
  • 345 Views
  • 1 replies
  • 2 likes
  • Premium
  • 345 Views
  • 1 replies
  • 2 likes

Can't Change Payment Method - Defaults to Student Discount

I currently have a regular premium subscription and am trying to change my account information. However, when I go to change the payment method, I am automatically sent to the student discount payment method page but I can't even register for this be...

  • Newbie
  • I currently have a regular premium subscription and am trying to change my account information. However, when I go to change the payment method, I am automatically sent to the student discount paymen...
  • kbrooksc
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • Account
  • 202 Views
  • 1 replies
  • 0 likes

gift card problem

Ive got an email that mmy subsription will be end at 1 week and a redeem the new 1 month gift cadd and after one week my subscription ended and my new redeemed gift card is not working what should do ?

  • Newbie
  • Ive got an email that mmy subsription will  be end at 1 week and a redeem the new 1 month gift cadd and after one week my subscription ended and my new redeemed gift card is not working what sho...
  • kbrooksc
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Linked email no longer in use.

I the email I used to log in is no longer in use so I can't get to my playlist. Need help recovering my playlist.

  • Newbie
  • I the email I used to log in is no longer in use so I can't get to my playlist. Need help recovering my playlist.
  • kbrooksc
  • Community Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • Account
  • 408 Views
  • 1 replies
  • 0 likes

Lost my premium account access

Hi - I have a family premium account plan. I received an email to validate my address but for some reason it didnt work and now I dont have access to my spotify premium account. Any suggestions of how to follow up. ThanksShehzad

  • Newbie
  • Hi -    I have a family premium account plan.  I received an email to validate my address but for some reason it didnt work and now I dont have access to my spotify premium account.&...
  • kbrooksc
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Subscribed, but not getting Premium?

I have Premium since a few months, but this month my account went into the free subscription despite i've paid. What do i have to do?

  • Newbie
  • I have Premium since a few months, but this month my account went into the free subscription despite i've paid. What do i have to do?
  • kbrooksc
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

I can't log in with my password. Don't remember my email account.

Woke up this morning and tried to get into Spotify on my laptop, but it directed me to the log in screen. I typed my password, as sometimes this happens, but this time it didn't work. I noticed that although I typed it correctly it looked like it was...

  • Newbie
  • Woke up this morning and tried to get into Spotify on my laptop, but it directed me to the log in screen. I typed my password, as sometimes this happens, but this time it didn't work. I noticed that ...
  • kbrooksc
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • Login
  • 214 Views
  • 1 replies
  • 0 likes

How can I get my account unblocked?

I have two Spotify accounts. I am communicating now through my secondary account, which I created when I was no longer able to use my primary account. I am unable to log onto my primary account; when I attempt to do so, it states that I am not permit...

  • Visitor
  • I have two Spotify accounts. I am communicating now through my secondary account, which I created when I was no longer able to use my primary account. I am unable to log onto my primary account;...
  • kbrooksc
  • Community Legend
  • 2223 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 2223 Views
  • 1 replies
  • 0 likes

My Facebook got hacked

So the other day my Facebook got hacked and it messed with all my apps that are linked with it including Spotify. They deleted all my music and replaced it with some random **bleep**. The premium feature of the account is gone and there are no recipt...

  • Newbie
  • So the other day my Facebook got hacked and it messed with all my apps that are linked with it including Spotify. They deleted all my music and replaced it with some random **bleep**. The premium fea...
  • kbrooksc
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Facebook account and password

My spotify account is tied to my facebook account but it still has its own password apart from the facebook account. However because it is tied to my facebook account I cannot change this password. I've been hacked and someone else has access to the ...

  • Newbie
  • My spotify account is tied to my facebook account but it still has its own password apart from the facebook account. However because it is tied to my facebook account I cannot change this password. I...
  • kbrooksc
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 198 Views
  • 1 replies
  • 0 likes

How can I get this refunded? I'm not a student!!

I was charged for the $4.99 student premium but I have no premium. Ive already tried to contact Spotify, only to be emailed and told to go to the community.

  • Visitor
  • I was charged for the $4.99 student premium but I have no premium. Ive already tried to contact Spotify, only to be emailed and told to go to the community.
  • kbrooksc
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • Premium
  • 176 Views
  • 1 replies
  • 0 likes

Subscription Overcharged for Premium Try out

While your recent offer to try Premium for three months for $0.99 was on I upgraded my account. Instead of being charged $0.99 I was charged the normal rate of $11.99 and my account said I have only subscribed for one month. Why is this and can I get...

  • Casual Listener
  • While your recent offer to try Premium for three months for $0.99 was on I upgraded my account. Instead of being charged $0.99 I was charged the normal rate of $11.99 and my account said I have only ...
  • becnellie
  • Casual Listener
  • 226 Views
  • 4 replies
  • 0 likes
  • 226 Views
  • 4 replies
  • 0 likes

Trouble logging in

I had a htc 816 desire bought a new iPhone 5s have same phone number but can't log in on new phone tried resetting my password still no luck I get a message saying I already have an account registered to that email I'm signing in on log in page not t...

  • Casual Listener
  • I had a htc 816 desire bought a new iPhone 5s have same phone number but can't log in on new phone tried resetting my password still no luck I get a message saying I already have an account registere...
  • Staceysbox
  • Casual Listener
  • 198 Views
  • 2 replies
  • 1 likes
  • 198 Views
  • 2 replies
  • 1 likes

Superuser Contribution Propaganda Enganosa!!!!

Contratei a PromoÇão de 3meses por 1.99$ mais no primerio mês canceleram.... O valor de Um Mês estava bem CLaro que era 14,99$... ai paguei 16,99$ que era a Promoçao dos 3meses... è muito Ruim o atendimento de Vocês...

  • Newbie
  • Contratei a PromoÇão de 3meses por 1.99$ mais no primerio mês canceleram.... O valor de Um Mês estava bem CLaro que era 14,99$... ai paguei 16,99$ que era a Promoçao dos 3meses... è muito Ruim o aten...
  • user-removed
  • Not applicable
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Acerca del plan familiar por todo un año?

Hola estimados,Actualmente, yo tengo una cuenta premium y mi esposa tambien. Ahora mi hijo quiero utilizar Spotify, tambien. He visto en un anuncio donde indica que puedo hacer un solo pago por todo un año (que en Perú cuesta S/ 202.80), esto aplica ...

  • Newbie
  • Hola estimados, Actualmente, yo tengo una cuenta premium y mi esposa tambien. Ahora mi hijo quiero utilizar Spotify, tambien. He visto en un anuncio donde indica que puedo hacer un solo pago por tod...
  • manimecker30
  • Roadie
  • 1097 Views
  • 1 replies
  • 0 likes
  • 1097 Views
  • 1 replies
  • 0 likes

No puedo conectar pues dice necesito cuenta premium

Soy nueva en esto tenia spoty gratis y baje music premiuY al momento de conectarme me enlaza con la cta anterior de spoty y no me deja escuchar nada porque dice que necesito una cta premium

  • Newbie
  • Soy nueva en esto tenia spoty gratis y baje music premiu Y al momento de conectarme me enlaza con la cta anterior de spoty y no me deja escuchar nada porque dice que necesito una cta premium
  • manimecker30
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Family plan more 2 subscription per year

I try to join a family plan, but it said I already joined 2 family plan in the latest 12 month. Is this a restriction? What Can i do?

  • Newbie
  • I try to join a family plan, but it said I already joined 2 family plan in the latest 12 month. Is this a restriction? What Can i do?
  • manimecker30
  • Roadie
  • 978 Views
  • 1 replies
  • 0 likes
  • 978 Views
  • 1 replies
  • 0 likes

Family Member with an account from a different country

Hey, I'am a student from austria and living with 4 other students in the same flat. We were thinking about creating a Spotifiy Account but one of us has a german spotifiy account (created in germany, but he is staying for now in austria), will he be ...

  • Newbie
  • Hey,   I'am a student from austria and living with 4 other students in the same flat. We were thinking about creating a Spotifiy Account but one of us has a german spotifiy account (created in...
  • manimecker30
  • Roadie
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

E-Card gift

I purchased a spotify premium e-card for a friend. But until now neither I nor her have received any email from spotify? If the email containing the PIN to redeem the card doesn't send will you be even able to refund me? PLEASE just resend the email ...

  • Casual Listener
  • I purchased a spotify premium e-card for a friend. But until now neither I nor her have received any email from spotify? If the email containing the PIN to redeem the card doesn't send will you be ev...
  • MikeMeneses
  • Casual Listener
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes