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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mjespada
  • Visitor
  • 179137 Views
  • 191 replies
  • 13 likes
  • Account
    Free
  • 179137 Views
  • 191 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11624 Views
  • 6 replies
  • 11 likes
  • Security
  • 11624 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517773 Views
  • 986 replies
  • 113 likes
  • Account
  • 517773 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126343 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126343 Views
  • 74 replies
  • 12 likes

Renewed Premium and lost all music

I had to update my credit card info, so I went online to all of the links (account info, etc) finally found a way to upgrade my account again trough "subscription". Added my info and now two years worth of music is gone. Spotify says there's a way to...

  • Newbie
  • I had to update my credit card info, so I went online to all of the links (account info, etc) finally found a way to upgrade my account again trough "subscription". Added my info and now two years wo...
  • KatesHere
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution HE PAGADO PARA SER PREMIUM CON LA PROMOCIÓN DE DICIEMBRE, PERO ESTAN COBRANDO 9.99 EUROS

He comprado la promición de diciembre en la que pagando 9.99, los siguientes 3 meses me cobrarian solo 0.99 centimos, pero para mi sopresa el 16 de este mes ya no soy premium y me estan cobrando los 9.99 y no los 0.99 como deberia de ser.Necesito me ...

  • Newbie
  • He comprado la promición de diciembre en la que pagando 9.99, los siguientes 3 meses me cobrarian solo 0.99 centimos, pero para mi sopresa el 16 de este mes ya no soy premium y me estan cobrando los ...
  • FabianS_Bogota
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • Premium
  • 162 Views
  • 1 replies
  • 0 likes

Update Credit Card

Hi,My credit card company is in the process of sending me a new card and so Spotify was not able to process my subscription payment. I was wondering if there is anything I can do to keep my subscription active while I am waiting for the new card to c...

  • Casual Listener
  • Hi, My credit card company is in the process of sending me a new card and so Spotify was not able to process my subscription payment. I was wondering if there is anything I can do to keep my subsc...
  • giorgos_17
  • Casual Listener
  • 238 Views
  • 2 replies
  • 0 likes
  • 238 Views
  • 2 replies
  • 0 likes

Solved!! I want free Spotify on my Iphone but I signed up on iPad

I signed up for free spotify on my iPad because it would be easier on my eyes to pick music, but I really only want to use it on my Iphone. When I try to sign in on phone it says, "you've already created an account with this email address" If I delet...

  • Casual Listener
  • I signed up for free spotify on my iPad because it would be easier on my eyes to pick music, but I really only want to use it on my Iphone. When I try to sign in on phone it says, "you've already cre...
  • leahhi68
  • Casual Listener
  • 458 Views
  • 3 replies
  • 0 likes
  • 458 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't Change My Payment Information without it telling me I am not a Student

My old payment method is no longer active and I am trying to update my payment information. However, everytime I try, it takes me to the next screen asking my to verify that I am a student. Then, when it tells me I am not in fact a student, it won't ...

  • Newbie
  • My old payment method is no longer active and I am trying to update my payment information. However, everytime I try, it takes me to the next screen asking my to verify that I am a student. Then, whe...
  • FabianS_Bogota
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Can't Login & cant chage password because user account doesn't exist HELP!

I have problem egen i want to log in on Spotify and i have alerdy change the password, why cant i not Come in?

  • Newbie
  • I have problem egen i want to log in on Spotify and i have alerdy change the password, why cant i not Come in?
  • FabianS_Bogota
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to join family premium

I am unable to join family premium even when the main account tried to re-invite me on multiple attempts. Whenever I type in the correct address I always get this message "You can't join this Premium for Family account. We couldn't confirm that you l...

  • Newbie
  • I am unable to join family premium even when the main account tried to re-invite me on multiple attempts. Whenever I type in the correct address I always get this message "You can't join this Premium...
  • FabianS_Bogota
  • Roadie
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Remove Bose Device From Spotify Connect

Hi there! A few weeks back I was down with my family in a rental property in Mexico. This property had a Bose speaker system set up through the house, and I was able to easily connect my Spotify account to it and play music that way. Unfortunately, d...

  • Newbie
  • Hi there!   A few weeks back I was down with my family in a rental property in Mexico. This property had a Bose speaker system set up through the house, and I was able to easily connect my Spo...
  • FabianS_Bogota
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

set as offline to not use my cellular data?

I don't want to use my cellular data for spotifyso do I need to set the mode as 'offline' everytime? and what will happen when my phone connects to wifi?will it go online by itself?

  • Visitor
  • I don't want to use my cellular data for spotify so do I need to set the mode as 'offline' everytime?   and what will happen when my phone connects to wifi? will it go online by itself? &nb...
  • Hubo
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

afspeellijsten overzetten

hallo, ik heb een nieuw spotify account moeten aanmaken omdat van mijn oude account de afspeellijsten niet meer laadden op de airstudio app van philips. maar ik heb nogal wat lijsten op mijn oude account dus is de vraag of en hoe het mogelijk is om m...

  • Newbie
  • hallo,   ik heb een nieuw spotify account moeten aanmaken omdat van mijn oude account de afspeellijsten niet meer laadden op de airstudio app van philips. maar ik heb nogal wat lijsten op mijn...
  • Hubo
  • Community Legend
  • 13431 Views
  • 1 replies
  • 0 likes
  • 13431 Views
  • 1 replies
  • 0 likes

Rogers subscription not Syncing with my account and says active on my rogers account

I have a 6 month free trial with rogers it's saying it is active and my account still says free iv logged out still not working

  • Casual Listener
  • I have a 6 month free trial with rogers it's saying it is active and my account still says free iv logged out still not working
  • Maxim
  • Spotify Star
  • 417 Views
  • 5 replies
  • 0 likes
  • 417 Views
  • 5 replies
  • 0 likes

How many laptops can I connect to one account? (Need for a class)

Hi,I'm wondering how many laptops I can connect one spotify account to? I'm doing a class where I'm having people go in and look for a song or two and copy the embed code to remix a website and teach some coding. I'll have about 15 laptops and I'll i...

  • Newbie
  • Hi, I'm wondering how many laptops I can connect one spotify account to?   I'm doing a class where I'm having people go in and look for a song or two and copy the embed code to remix a websit...
  • Maxim
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
  • 259 Views
  • 1 replies
  • 0 likes

Looks i paid money but cant get premium

Hi everyone,İ wanna to check new sale which is 3 month 0.99. İ was get premıum try and i canceled it before times with same credit card. Now when i wanna to go premium with sale it says "U cant get this because you get premium try before with this ca...

  • Casual Listener
  • Hi everyone, İ wanna to check new sale which is 3 month 0.99. İ was get premıum try and i canceled it before times with same credit card. Now when i wanna to go premium with sale it says "U cant get...
  • xlaxege
  • Newbie
  • 281 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 281 Views
  • 3 replies
  • 0 likes

Superuser Contribution Trying to pay my bill - country won't change

Hi team, I am trying to change my country from UK to NZ (I have been living in NZ and using spotify with my UK bank account for some time now). Obviously, like many others, I'm infuriated by incorrect guidance and bugs in your payments system, but le...

  • Casual Listener
  • Hi team,   I am trying to change my country from UK to NZ (I have been living in NZ and using spotify with my UK bank account for some time now). Obviously, like many others, I'm infuriated by...
  • MaryS
  • Roadie
  • 357 Views
  • 3 replies
  • 0 likes
  • 357 Views
  • 3 replies
  • 0 likes

Ad language

Hello all,I live in america but want my ads in french. I have the language in the app changed to french but the ads are american english. they only change to french when in france. Does anyone know how to change the ads to french while I am in the US...

  • Newbie
  • Hello all, I live in america but want my ads in french. I have the language in the app changed to french but the ads are american english. they only change to french when in france. Does anyone know...
  • Maxim
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Payment issue

Claims my 'credit card company is having a bad day' and there is nothing wrong with my card. How can this be fixed?? I need to update my payment info with this card.

  • Newbie
  • Claims my 'credit card company is having a bad day' and there is nothing wrong with my card.  How can this be fixed??  I need to update my payment info with this card.
  • Bittencourt
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Solved!! Why can't I talk to a human being at Spotify?

Seriously, this is terrible. Old account I can't log into being charged monthly. No one can help. I'm not posting account info to forum or twitter.

  • Newbie
  • Seriously, this is terrible. Old account I can't log into being charged monthly. No one can help. I'm not posting account info to forum or twitter.
  • Jacob
  • Community Legend
  • 678 Views
  • 1 replies
  • 0 likes
  • Premium
  • 678 Views
  • 1 replies
  • 0 likes

Someone else is using my account

Hi, since I couldn't find any way to talk to some real support, I'm creating a thread here. Firstly, someone is using my account, and I know that because it sometimes says "iPhone is listening" and my account email and postcode are changed. Secondly,...

  • Newbie
  • Hi, since I couldn't find any way to talk to some real support, I'm creating a thread here. Firstly, someone is using my account, and I know that because it sometimes says "iPhone is listening" and m...
  • ErikG
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

I can't log in

I just purchased a new phone and I wanted to keep using my premium Spotify account. When I try to login it says "login failed you've already created an account with that email address". So I thought let me log off from my old phone and then I can log...

  • Newbie
  • I just purchased a new phone and I wanted to keep using my premium Spotify account. When I try to login it says "login failed you've already created an account with that email address". So I thought ...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 182 Views
  • 1 replies
  • 0 likes

Subscription

I was Downgraded to Free from my premium and now I can't get my premium account back. And my bill is also payed throughout iTunes

  • Newbie
  • I was Downgraded to Free from my premium and now I can't get my premium account back. And my bill is also payed throughout iTunes
  • Maxim
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes