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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2939 Views
  • 0 replies
  • 8 likes
  • Security
  • 2939 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 455606 Views
  • 973 replies
  • 109 likes
  • Account
  • 455606 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202024 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202024 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110276 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110276 Views
  • 72 replies
  • 12 likes

Superuser Contribution Frustrating unable to change p/word and email

The email address connected to my account has been closed and I don't know my password. I am only able to login with my facebook.I would like to change my email address and then upgrade to premium.I cannot update my email address as I do not know my ...

  • Newbie
  • The email address connected to my account has been closed and I don't know my password. I am only able to login with my facebook. I would like to change my email address and then upgrade to premium....
  • Anyk17
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why dont I have family premium?

A while ago I installed spotify premium, but later on my family decided to install family premium. So I cancelled my premium subscription and got the family version instead. For some reason, I don't have family premium anymore but everyone else in my...

  • Newbie
  • A while ago I installed spotify premium, but later on my family decided to install family premium. So I cancelled my premium subscription and got the family version instead. For some reason, I don't ...
  • Anyk17
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • Premium
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging in username

**bleep**! I updated my stupid IPhone and it made me log in again! I don't know if I lost my whole music but it is still charging me! I tried logging in with my username but forgot my password! It still didn't retrieve all my music

  • Newbie
  • **bleep**! I updated my stupid IPhone and it made me log in again! I don't know if I lost my whole music but it is still charging me! I tried logging in with my username but forgot my password! It st...
  • Anyk17
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login

I can't login spotify account after i hd got back my phone from the care centre for repairment, it stated that my account is not connected to face book account, at that time i signed up my account was through spotify app, not through face book, pleas...

  • Newbie
  • I can't login spotify account after i hd got back my phone from the care centre for repairment, it stated that my account is not connected to face book account, at that time i signed up my account wa...
  • Anyk17
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution not working

listen I've paid this month and it came out of my account and I think it was a special offer for 3 months I don't even no how it came out as I didn't want to pay I was on a free trial but some reason the 9.99 came out but I'm still not even on premiu...

  • Newbie
  • listen I've paid this month and it came out of my account and I think it was a special offer for 3 months I don't even no how it came out as I didn't want to pay I was on a free trial but some reason...
  • Anyk17
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not Receiving Notifications on iPhone

I've triple checked all of my settings and spotify is definitely enabled to send me notifications through push and email and yet I still receive neither. This morning a band I follow, Avenged Sevenfold, released a new song on Spotify and I only found...

  • Casual Listener
  • I've triple checked all of my settings and spotify is definitely enabled to send me notifications through push and email and yet I still receive neither. This morning a band I follow, Avenged Sevenfo...
  • Anyk17
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unwanted Device

I noticed someone else was listening to my account today, on a device called "Kimberly's Echo." Only, I don't know a Kimberly, and I can't seem to unlink the device. I've tried removing online devices, the "sign out everywhere" feature, I even set up...

  • Casual Listener
  • I noticed someone else was listening to my account today, on a device called "Kimberly's Echo." Only, I don't know a Kimberly, and I can't seem to unlink the device. I've tried removing online device...
  • Anyk17
  • Spotify Star
  • 493 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 493 Views
  • 3 replies
  • 0 likes

Solved!! Premium deactivated / playlists disappeared

Hi,Firstly, I have tried everything that is suggested in the other threads to fix this. I just logged into Spotify earlier to find that my account has reverted to a free account from premium, and everything to do with my account has disappeared (play...

  • Regular
  • Hi, Firstly, I have tried everything that is suggested in the other threads to fix this.   I just logged into Spotify earlier to find that my account has reverted to a free account from ...
  • JasontheSavage
  • Newbie
  • 2846 Views
  • 12 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2846 Views
  • 12 replies
  • 0 likes

Superuser Contribution CAN'T LOG IN TO PAY MY BILL

I try to log in but I get ERROR CODE 3. I try to ask to reset my password but Im told that my email address is not linked to any active account. So I figure the issue is that my CC info needs to be updated because I was overdrawn a few days ago. But ...

  • Casual Listener
  • I try to log in but I get ERROR CODE 3. I try to ask to reset my password but Im told that my email address is not linked to any active account. So I figure the issue is that my CC info needs to be u...
  • Anyk17
  • Spotify Star
  • 407 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 407 Views
  • 3 replies
  • 0 likes

Family premium and Vodaphone

I have had premium for about 18 months or so, but recently got it included in a Vodaphone contract which has 2 years to run. I want to upgrade to family premium but from the posts here I don't think I can without cancelling the Vodaphone account whic...

  • Newbie
  • I have had premium for about 18 months or so, but recently got it included in a Vodaphone contract which has 2 years to run. I want to upgrade to family premium but from the posts here I don't think ...
  • OviiiOne
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

How do I get my family members in to the family list?

Finally I took the step to upgrade to Family. Just to experiance nothing but obsticles! I realized that I need to open FREE accounts for all 4 invites but Spotify keeps complaining about "already used email account". Where does Spotify look for used ...

  • Casual Listener
  • Finally I took the step to upgrade to Family. Just to experiance nothing but obsticles! I realized that I need to open FREE accounts for all 4 invites but Spotify keeps complaining about "already use...
  • Kent66
  • Casual Listener
  • 414 Views
  • 3 replies
  • 0 likes
  • Other
  • 414 Views
  • 3 replies
  • 0 likes

Family Subscription - invitees can't redeem

Hi, Have been a premium member for a while - just set up family account. When I send the link to my kids email address it takes them to the spotify "login" page - obviously they can't login as they don't have an account, thats the point of family sha...

  • Casual Listener
  • Hi,   Have been a premium member for a while - just set up family account.   When I send the link to my kids email address it takes them to the spotify "login" page - obviously they can...
  • marlonsphere
  • Roadie
  • 269 Views
  • 4 replies
  • 0 likes
  • 269 Views
  • 4 replies
  • 0 likes

Solved!! Student discount attempt, card not accepted "having bad day"

I have been attempting to subscribe to the spotify premium serivice whilst getting the 50% discount for being a student with my unidays account. When attempting to input my card details it just displays the message in the attached image. I have conta...

  • Newbie
  • I have been attempting to subscribe to the spotify premium serivice whilst getting the 50% discount for being a student with my unidays account. When attempting to input my card details it just displ...
  • marlonsphere
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Solved!! Premium Account

I am paying for premium account in each month but i can not use premium options since i changed my cell phone. How can i solve this problem? When i check my account page, it says i am using free acount.

  • Newbie
  • I am paying for premium account in each month but i can not use premium options since i changed my cell phone. How can i solve this problem? When i check my account page, it says i am using free acou...
  • marlonsphere
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Moving to an other country

So recently I moved to Japan. Which means that my spotify stopped working and I had to change my country to Japan. However now my spotify is in Japanese while I can not read nor speak Japanese. Even worse all my numbers and playlists are removed. How...

  • Newbie
  • So recently I moved to Japan. Which means that my spotify stopped working and I had to change my country to Japan. However now my spotify is in Japanese while I can not read nor speak Japanese. Even ...
  • coloyrs
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Contact support

There is no way to contact Spotify support... unbelieveble. If they dont contac me shortly i will cancel my Premium account after years of relationship. I changed my account to Spain and i loose all my playlist in 1 minute. I hope u fix it as soon as...

  • Newbie
  • There is no way to contact Spotify support... unbelieveble. If they dont contac me shortly i will cancel my Premium account after years of relationship. I changed my account to Spain and i loose all ...
  • coloyrs
  • Community Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Forgot username, password, and have a misspelled email.

I have premium but I've been using a visa gift card and I'll be out of money on it by the end of this month. When I made my account I guess I misspelled my email because neither of them are working. I also forgot my username and there is nothing I ca...

  • Newbie
  • I have premium but I've been using a visa gift card and I'll be out of money on it by the end of this month. When I made my account I guess I misspelled my email because neither of them are working. ...
  • osornios
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • Account
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove Spotify from a deactivated Facebook Account.

Can somebody from Spotify help me with this? I created a new Spotify account forgetting I had a Spotify Premium account on a deactivated Facebook. I cannot recover the Facebook to cancel the subscription or transfer it to my new Spotify account.

  • Newbie
  • Can somebody from Spotify help me with this? I created a new Spotify account forgetting I had a Spotify Premium account on a deactivated Facebook. I cannot recover the Facebook to cancel the subscrip...
  • Sophia
  • Roadie
  • 223 Views
  • 1 replies
  • 0 likes
  • Account
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution my premium is gone

I have (or had) a premium account which charged automatically to a credit card and it suddenly stopped doing it and it switched me to free premium. What happened?

  • Newbie
  • I have (or had) a premium account which charged automatically to a credit card and it suddenly stopped doing it and it switched me to free premium. What happened?
  • Sophia
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes