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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422526 Views
  • 965 replies
  • 108 likes
  • Account
  • 422526 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187154 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187154 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103766 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103766 Views
  • 70 replies
  • 10 likes

Premium for Family

I upgraded to Premium for family and added one family member. I went to add another and my subscription says I'm on free spotify. I was charged and myself and my partner have access to full spotify so I know I'm not free. How can I get my account cha...

  • Newbie
  • I upgraded to Premium for family and added one family member. I went to add another and my subscription says I'm on free spotify. I was charged and myself and my partner have access to full spotify s...
  • Bearfootrecords
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing my account

I'm trying to change my account to a student account one so I can get the 4.99 but whenever I put in the school I attend to it shows red, I attend a job Corp training school not college so why won't it accept it, I think you guys need to fix that so ...

  • Casual Listener
  • I'm trying to change my account to a student account one so I can get the 4.99 but whenever I put in the school I attend to it shows red, I attend a job Corp training school not college so why won't ...
  • RobertOjah
  • Newbie
  • 351 Views
  • 4 replies
  • 0 likes
  • 351 Views
  • 4 replies
  • 0 likes

My country does not match the one set in my profile, but I have a Premium Account

Hey guys,I am in China and i cannot log on to my Spotify and that is very painful for me, because I dont have any music. I have a Premium Account, but for some reason It states that if i want to continue I should upgrade my Spotify account or update ...

  • Newbie
  • Hey guys, I am in China and i cannot log on to my Spotify and that is very painful for me, because I dont have any music. I have a Premium Account, but for some reason It states that if i want to co...
  • sakura08
  • Roadie
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Solved!! Finding an old/cached playlist

Hi all, I was following a spotify created playlist (Tritonal Guest list), but never created a copy of it. It had approx 49 songs. I went to go listen to it, and rather than create a new one, it was overwritten/updated to Zedd Guest list. I'm trying t...

  • Newbie
  • Hi all,   I was following a spotify created playlist (Tritonal Guest list), but never created a copy of it. It had approx 49 songs. I went to go listen to it, and rather than create a new one,...
  • marlonsphere
  • Roadie
  • 536 Views
  • 1 replies
  • 0 likes
  • 536 Views
  • 1 replies
  • 0 likes

Solved!! About family plan

Hi, my uncle is about to start a family subscription with me, he will be the admin but he already has an active one year premium subscription and his billing cicle will end in about >5 monthsAcoording to the Q&A thread he can switch to the family pla...

  • Casual Listener
  • Hi, my uncle is about to start a family subscription with me, he will be the admin but he already has an active one year premium subscription and his billing cicle will end in about >5 months Aco...
  • sakura08
  • Roadie
  • 254 Views
  • 3 replies
  • 0 likes
  • Premium
  • 254 Views
  • 3 replies
  • 0 likes

Family Premium account cannot share "sent to" with other person of the same family account

Hi There, Not sure if it is a glitch or just an end-user issue (me). Basically I share a family account with an other usr and when look to share playlist or tune via the "Sent to" share option I cannot the user which it is strnage as part of the same...

  • Casual Listener
  • Hi There,   Not sure if it is a glitch or just an end-user issue (me). Basically I share a family account with an other usr and when look to share playlist or tune via the "Sent to" share opti...
  • sakura08
  • Roadie
  • 270 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
  • 270 Views
  • 3 replies
  • 0 likes

Solved!! Paying in advance?

I have a free trial to spotify premium right now but I wish to pay for my first month ahead of time is there any way to do this or must I wait until it automatically recurs?

  • Casual Listener
  • I have a free trial to spotify premium right now but I wish to pay for my first month ahead of time is there any way to do this or must I wait until it automatically recurs?
  • marlonsphere
  • Roadie
  • 23588 Views
  • 3 replies
  • 0 likes
  • 23588 Views
  • 3 replies
  • 0 likes

Can't change country settings because can't change payment settings - Help please

I was living in Australia. I upgraded to Premium. Now I've moved to the UK. I closed my Australian bank account, and therefore the card I was using to pay my subscriptoin doesn't exist. So I downgraded to Free until I can get a bank card sorted here ...

  • Newbie
  • I was living in Australia.   I upgraded to Premium.   Now I've moved to the UK.   I closed my Australian bank account, and therefore the card I was using to pay my subscrip...
  • sakura08
  • Roadie
  • 985 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 985 Views
  • 3 replies
  • 0 likes

Added under Family Premium on September 29. I'm a Free Account now

As the title stated. My family only just started on September 28 and I can't use premium features. Why charge us money when I don't get the features I paid for anyway?

  • Newbie
  • As the title stated. My family only just started on September 28 and I can't use premium features. Why charge us money when I don't get the features I paid for anyway?
  • marlonsphere
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Subs

Didn't find any email, so i'll write here. I WAN'T TO STOP MY SUB! TRIED FOR MONTHS NOW AND YOU STILL CHARGE ME FOR THE **bleep**ING PREMIUM! i'll go ham on your asses if you don't stop the sub now........... RegardsJon

  • Newbie
  • Didn't find any email, so i'll write here. I WAN'T TO STOP MY SUB! TRIED FOR MONTHS NOW AND YOU STILL CHARGE ME FOR THE **bleep**ING PREMIUM! i'll go ham on your asses if you don't stop the sub now.....
  • user-removed
  • Not applicable
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes

Unable to accept invitation from Family Premium

Hi there, I was on Spotify Premium previously, and then I canceled it. After that I started a Family Premium plan. But after that I found out my family already invited me from their family premium plan so I just cancel my family premium and want to a...

  • Newbie
  • Hi there,   I was on Spotify Premium previously, and then I canceled it. After that I started a Family Premium plan. But after that I found out my family already invited me from their family p...
  • marlonsphere
  • Roadie
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

family plan administrator can't use the premium subscription but other family users can

When I log on my devices it says that I have to renew my subscription bc the last payment didnt process... and also the message that pops on the app says to check the status of my account on the website, and so I did that, but the web shows that ever...

  • Newbie
  • When I log on my devices it says that I have to renew my subscription bc the last payment didnt process... and also the message that pops on the app says to check the status of my account on the...
  • Algee
  • Roadie
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling Premium without opening my account

I dont remember my password or email i used for my spotify premium. My phone died for a few hours so my acc was signed out after i opened my phone. I only know my username on my account. Is there any way to cancel my premium without logging in to my ...

  • Regular
  • I dont remember my password or email i used for my spotify premium. My phone died for a few hours so my acc was signed out after i opened my phone. I only know my username on my account. Is there any...
  • marlonsphere
  • Roadie
  • 326 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 326 Views
  • 1 replies
  • 0 likes

unpossible to create a password for a second device

since tonight my iphone has been disconnected from my spotify account. So i try to recreate a password for this device. But the functionnality is not working. impossible to create a password. I get the email but when i enter a new password i get an e...

  • Newbie
  • since tonight my iphone has been disconnected from my spotify account. So i try to recreate a password for this device. But the functionnality is not working. impossible to create a password. I get t...
  • marlonsphere
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • Account
  • 191 Views
  • 1 replies
  • 0 likes

How could I register offline devices?

Hi. I am a spotify family member. My account has no offline devices available. How could I register/connect some? Thanks.

  • Casual Listener
  • Hi. I am a spotify family member. My account has no offline devices available. How could I register/connect some?   Thanks.
  • Mattosaurus
  • Community Legend
  • 832 Views
  • 3 replies
  • 0 likes
  • 832 Views
  • 3 replies
  • 0 likes

Premium family

I've just signed up £14.99 for 6 peopleWhen I send the invitation to other family members, when they open the link it says already a member of this group?? But I've only just sent invite. How do they log in? With their email address or my main login?...

  • Casual Listener
  • I've just signed up £14.99 for 6 people When I send the invitation to other family members, when they open the link it says already a member of this group?? But I've only just sent invite. How do th...
  • sakura08
  • Roadie
  • 215 Views
  • 3 replies
  • 0 likes
  • 215 Views
  • 3 replies
  • 0 likes

Solved!! 30 Day Trial Issue

I was offered a thirty day trial and it looked like I wouldn't be billed until Nov 5, but after putting in my payment details it said I would be billed Oct 13.Why??

  • Casual Listener
  • I was offered a thirty day trial and it looked like I wouldn't be billed until Nov 5, but after putting in my payment details it said I would be billed Oct 13. Why??
  • sakura08
  • Roadie
  • 264 Views
  • 2 replies
  • 0 likes
  • 264 Views
  • 2 replies
  • 0 likes

Cancel spotify test

As i can cancel the 7 days of spotify free (test)

  • Newbie
  • As i can cancel the 7 days of spotify free (test)
  • marlonsphere
  • Roadie
  • 187 Views
  • 2 replies
  • 0 likes
  • 187 Views
  • 2 replies
  • 0 likes

Subscription

Spotify charged me for a Familiar Plan that I did pay and my bank did charged me, but in the app im still apaearing as a free suscriber, can anyone help me with this?

  • Newbie
  • Spotify charged me for a Familiar Plan that I did pay and my bank did charged me, but in the app im still apaearing as a free suscriber, can anyone help me with this?
  • sakura08
  • Roadie
  • 159 Views
  • 2 replies
  • 0 likes
  • 159 Views
  • 2 replies
  • 0 likes

Can't log in

Hey community, I need some help. I can't log into my account. When I try to do that on spotify.com, Chrome tells me I am forwarded too many times and should delete my cookies. When I do that and try again, I get the same error over and over again.Whe...

  • Casual Listener
  • Hey community,   I need some help. I can't log into my account. When I try to do that on spotify.com, Chrome tells me I am forwarded too many times and should delete my cookies. When I do that...
  • marlonsphere
  • Roadie
  • 259 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
  • 259 Views
  • 5 replies
  • 0 likes