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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • arjavmehta
  • Casual Listener
  • 233249 Views
  • 372 replies
  • 22 likes
  • Account
    Free
  • 233249 Views
  • 372 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12536 Views
  • 6 replies
  • 11 likes
  • Security
  • 12536 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Bodaz
  • Newbie
  • 526852 Views
  • 987 replies
  • 113 likes
  • Account
  • 526852 Views
  • 987 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127650 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127650 Views
  • 74 replies
  • 12 likes

Solved!! Issues with free Spotify premium with Rogers wireless account

I have been enjoying Spotify premium with my Rogers wireless connection.I recently did a hardware upgrade and lost my premium subscription. I have tried trouble shooting in every possible way and it's still not working.Can you please help me ?-Kulbir

  • Visitor
  • I have been enjoying Spotify premium with my Rogers wireless connection. I recently did a hardware upgrade and lost my premium subscription. I have tried trouble shooting in every possible way and...
  • kbrooksc
  • Community Legend
  • 1351 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 1351 Views
  • 3 replies
  • 0 likes

My Account doesn't get Premium

I've renewed my subscription via the App Store but my Account doesn't get Premium, does Spotify need some time to change it?If not, what can I do?

  • Newbie
  • I've renewed my subscription via the App Store but my Account doesn't get Premium, does Spotify need some time to change it? If not, what can I do?
  • kbrooksc
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Facebook/Student discount

I used Facebook to login to Spotify and had a student discount. Recently I decided to delete my Facebook account and knew this would result in me losing my Spotify account. No worries, I was just going to make a new Spotify account. But when I attemp...

  • Newbie
  • I used Facebook to login to Spotify and had a student discount. Recently I decided to delete my Facebook account and knew this would result in me losing my Spotify account. No worries, I was just goi...
  • kbrooksc
  • Community Legend
  • 589 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 589 Views
  • 1 replies
  • 0 likes

Paid for premium and havent got it

Hi,I paid for premium on Thursday night but I always cancel the subscription soon after because I don't want to be charged the next month as its only whilst I'm on holiday I need it, the payment has gone through, I've reinstalled the app, but it stil...

  • Newbie
  • Hi, I paid for premium on Thursday night but I always cancel the subscription soon after because I don't want to be charged the next month as its only whilst I'm on holiday I need it, the payment ...
  • Imaactress101
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 197 Views
  • 1 replies
  • 0 likes

Logging in

Hi guys, I recently got a new phone and are having trouble logging into my account, I've forgotten the password and every time I try to change the password I never receive the email.. I'm still getting charged per month and have tried emailing Spotif...

  • Newbie
  • Hi guys, I recently got a new phone and are having trouble logging into my account, I've forgotten the password and every time I try to change the password I never receive the email.. I'm still getti...
  • Imaactress101
  • Roadie
  • 291 Views
  • 2 replies
  • 0 likes
  • Login
  • 291 Views
  • 2 replies
  • 0 likes

Cancelar

Desea cancelació mi actual usuario "fasimilco" para luego crear otro usuario. Gracias,Luis Alberto

  • Newbie
  • Desea cancelació mi actual usuario "fasimilco" para luego crear otro usuario.   Gracias, Luis Alberto
  • Bittencourt
  • Spotify Star
  • 334 Views
  • 3 replies
  • 0 likes
  • Free
  • 334 Views
  • 3 replies
  • 0 likes

2 premium accounts.

I had billing issues with my first account. It is still active for a fee more days but is linked to my fb account. I have a new Spotify premium account and want to transfer everything to it from the old, also would like to login with fb on it.

  • Newbie
  • I had billing issues with my first account. It is still active for a fee more days but is linked to my fb account. I have a new Spotify premium account and want to transfer everything to it from the ...
  • 278 Views
  • 0 replies
  • 0 likes
  • Account
  • 278 Views
  • 0 replies
  • 0 likes

Spotify Premium for Family - why "at the same address"

Why does Spotify premium for family say "All members must reside at the same address" (and not enforce that AT ALL)? We are thinking about it but wanted to do it with my brother and his wife. Also, several of us are moving soon. It would be silly to ...

  • Newbie
  • Why does Spotify premium for family say "All members must reside at the same address" (and not enforce that AT ALL)? We are thinking about it but wanted to do it with my brother and his wife. Al...
  • 1183 Views
  • 0 replies
  • 0 likes
  • Premium
  • 1183 Views
  • 0 replies
  • 0 likes

Porque eliminaron todas las canciones de la quinta y sexta temporada de glee

Hola, hace unos meses tenia mi cuenta de spotify con las canciones de Glee como son Chandelier, Problem, Take me to church, Break Free, Uptown Funk, All about that bass, Cool Kids, etc.Pero ahora por alguna razon no aparecen en ningun lado, ya las bu...

  • Newbie
  • Hola, hace unos meses tenia mi cuenta de spotify con las canciones de Glee como son Chandelier, Problem, Take me to church, Break Free, Uptown Funk, All about that bass, Cool Kids, etc . ...
  • osornios
  • Spotify Star
  • 2284 Views
  • 2 replies
  • 0 likes
  • Account
  • 2284 Views
  • 2 replies
  • 0 likes

Solved!! I want my old playlists back

Hello, please help me! Last night I made a new account and I decided to connect it to facebook so that I could have my playlists and everything on that new account. It didn't work so I logged out and disconnect that new account from my facebook page ...

  • Visitor
  • Hello, please help me! Last night I made a new account and I decided to connect it  to facebook so that I could have my playlists and everything on that new account. It didn't work so I logged o...
  • EilerWessel
  • Community Legend
  • 752 Views
  • 1 replies
  • 0 likes
  • Account
  • 752 Views
  • 1 replies
  • 0 likes

Solved!! Family plans in Canada?

When is this coming to Canada? I don't understand the delay."Spotify Family will roll out globally over the upcoming weeks."https://press.spotify.com/bo/2014/10/20/introducing-spotify-family-now-the-whole-band-can-play/ That was posted October 20, or...

  • Casual Listener
  • When is this coming to Canada? I don't understand the delay. "Spotify Family will roll out globally over the upcoming weeks." https://press.spotify.com/bo/2014/10/20/introducing-spotify-family-...
  • 12158983777
  • Newbie
  • 1315 Views
  • 7 replies
  • 1 likes
  • Account
  • 1315 Views
  • 7 replies
  • 1 likes

Unable to log in on a new device

replaced an old iPad, installed Spotify in the new iPad Pro, each time I try to log in get an error message: "you already created an account with this email address". I have reinstalled Spotify, have re-booted the device, deleted Spotify from the old...

  • Newbie
  • replaced an old iPad, installed Spotify in the new iPad Pro, each time I try to log in get an error message: "you already created an account with this email address". I have reinstalled Spotify, have...
  • osornios
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • Login
  • 246 Views
  • 1 replies
  • 0 likes

premium not working

I recently.paid 10 bucks with my debit card and i have it in my transaction history but i still remain on free. I dont know what else to do. I deleted the app and uninstalled and restarted phone and really upset i cant use my music. I paid on 6/30/16...

  • Newbie
  • I recently.paid 10 bucks with my debit card and i have it in my transaction history but i still remain on free. I dont know what else to do. I deleted the app and uninstalled and restarted phone and ...
  • osornios
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • Premium
  • 263 Views
  • 1 replies
  • 0 likes

Old premium subcription transferred to newer one

I want to transfer my old premium subcription to my new account. How do I do that?

  • Newbie
  • I want to transfer my old premium subcription to my new account. How do I do that? 
  • osornios
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 232 Views
  • 1 replies
  • 0 likes

Solved!! Cannot Login son Mac OS X El capitan

Hi, I downlaoded the app, but there I cannot login Errorcode 3 user unknown. The account works in the browser. How can I fix it ? Thanks.

  • Newbie
  • Hi,     I downlaoded the app, but there I cannot login Errorcode 3 user unknown.  The account works in the browser.   How can I fix it ?   Thanks.
  • mapuya19
  • Community Legend
  • 580 Views
  • 1 replies
  • 0 likes
  • Login
  • 580 Views
  • 1 replies
  • 0 likes

Spotify Sale ???

I recently purchased the spotify summer sale (0.99 for 3 months of premium). I am on my first month and im getting charged for the full 12.99/month that i would usually pay for, i am not getting the 0.99 for 3 months. I can no longer re-purchase the ...

  • Newbie
  • I recently purchased the spotify summer sale (0.99 for 3 months of premium).  I am on my first month and im getting charged for the full 12.99/month that i would usually pay for, i am not gettin...
  • mapuya19
  • Community Legend
  • 755 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 755 Views
  • 1 replies
  • 0 likes

Solved!! Don't want spotify premium

What am i doing if i don't want spotify premium after the 30 free days ?? Because i just payed for it monday, and i only wanted to use it for free in 30 days

  • Newbie
  • What am i doing if i don't want spotify premium after the 30 free days ?? Because i just payed for it monday, and i only wanted to use it for free in 30 days 🙂  
  • Yoiii00000
  • Newbie
  • 7270 Views
  • 4 replies
  • 0 likes
  • 7270 Views
  • 4 replies
  • 0 likes

Need Help

I need someone to help me from Spotify. I created an account on my samsung phone was enjoying it. Jus this week I added on premium fee and planned on staying member.Last night something happended where the app was removed from my phone. I am not what...

  • Newbie
  • I need someone to help me from Spotify. I created an account on my samsung phone was enjoying it. Jus this week I added on premium fee and planned on staying member. Last night something happended w...
  • kbrooksc
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • Account
  • 243 Views
  • 1 replies
  • 0 likes

I am being double billed

case# 05862433i am being billed once from Apple and again from Spotify. I only have one account. But you are billing against my credit card twice.

  • Newbie
  • case# 05862433 i am being billed once from Apple and again from Spotify. I only have one account.  But you are billing against my credit card twice.
  • kbrooksc
  • Community Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • Premium
  • 373 Views
  • 1 replies
  • 0 likes

Account doesn't exist, but email already in use.

Hello, My spotify account dissapeared after the payment did not succeed. After I couldn't login to my account, because my password wasn't correct. I tried recovering my account via e-mail, but the email didn't have an account set on it. Afterwards I ...

  • Newbie
  • Hello,   My spotify account dissapeared after the payment did not succeed. After I couldn't login to my account, because my password wasn't correct. I tried recovering my account via e-mail, b...
  • kbrooksc
  • Community Legend
  • 558 Views
  • 1 replies
  • 0 likes
  • Account
  • 558 Views
  • 1 replies
  • 0 likes