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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

87954 Views

9 replies

2 likes

Account
Login
  • 87954 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

724924 Views

13 replies

4 likes

Account
  • 724924 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

754400 Views

18 replies

29 likes

  • 754400 Views
  • 18 replies
  • 29 likes

Changed card to USA, country still hasn't changed under settings

I clicked "Change country" under the 'Edit Payment Settings' page, and it still says im In Germany?Getting kind of annoying, none of my family members can use the family premium because it says we aren't in the same darn country but I'm pretty sure.....

Casual Listener

I clicked "Change country" under the 'Edit Payment Settings' page, and it still says im In Germany? Getting kind of annoying, none of my family members can use the family premium because it says we ...

Maxim

Spotify Star

213 Views

1 replies

0 likes

Premium
Subscription
  • 213 Views
  • 1 replies
  • 0 likes

" This song is not available , if the file is located on your computer , you can import it. "

Hi , I have the following problem . I can not play music . It happens this message " This song is not available , if the file is located on your computer , you can import it. " Each song and each artist . Sry my English is very bad .. ; )

Newbie

  Hi , I have the following problem . I can not play music . It happens this message " This song is not available , if the file is located on your computer , you can import it. " Each song...

user-removed

Not applicable

219 Views

2 replies

0 likes

Account
Free
Premium
  • 219 Views
  • 2 replies
  • 0 likes

Accidently switched to family premium.

I was going to click on an offer as I tought that my Spotify subscription was cancelled.I then clicked and found out that I accidently have paid for a month of family premium when I was going for premium only.Is there any way that I can get my accoun...

Newbie

I was going to click on an offer as I tought that my Spotify subscription was cancelled. I then clicked and found out that I accidently have paid for a month of family premium when I was going for...

user-removed

Not applicable

216 Views

1 replies

0 likes

Account
Premium
Subscription
  • 216 Views
  • 1 replies
  • 0 likes

2 problems, how to disconnect an unknown unit and why does music start playing automatically?

Hey,I have 2 problems. 1. There is a unit connected to my account that I have know idea of who or what it is and I would like to disconnect it, how do I do? (it is called "Spotiamb 0.2.1".)2. Music starts playing suddenly and automatically without me...

Newbie

Hey, I have 2 problems.   1. There is a unit connected to my account that I have know idea of who or what it is and I would like to disconnect it, how do I do? (it is called "Spotiamb 0.2.1"....

Bittencourt

Spotify Star

247 Views

1 replies

0 likes

Other
  • 247 Views
  • 1 replies
  • 0 likes

Plan Familiar

Plan Familiar He cambiado mi plan individual por uno familiar, he invitado a un amigo y no puede acceder a spotify premium, desinstalo la aplicacin del iphone la instalo nuevamente, pero el user me dice que ya existe (obvio), como la puedo eliminar??...

Newbie

Plan Familiar   He cambiado mi plan individual por uno familiar, he invitado a un amigo y no puede acceder a spotify premium, desinstalo la aplicacin del iphone la instalo nuevamente, pero el ...

343 Views

0 replies

0 likes

Premium
  • 343 Views
  • 0 replies
  • 0 likes

account does not acknowledge my premium account so I cannot cancel!

I have and pay for premium. I want to cancel but when I log into this Spotify web account it does not acknowledge that I have premium thus I cannot cancel my account! I sent an email to the help email account but it sent me here and of course, Spotif...

Visitor

I have and pay for premium. I want to cancel but when I log into this Spotify web account it does not acknowledge that I have premium thus I cannot cancel my account! I sent an email to the help...

Maxim

Spotify Star

171 Views

1 replies

0 likes

Account
Premium
Subscription
  • 171 Views
  • 1 replies
  • 0 likes

My account email was changed

My account email was changed and someone stole my account! Can anyone pleaseFrom Spotify please help me!?

Newbie

My account email was changed and someone stole my account! Can anyone please From Spotify please help me!?

user-removed

Not applicable

183 Views

1 replies

0 likes

  • 183 Views
  • 1 replies
  • 0 likes

Premium charged but account not upgraded

Hello, I just upgrade to premium 9.16 MX pesos (wap page mentioned no charged was done), I tried 2 times it was charged by my bank but sporty page does not identify.1.- need a recharge2.- want premium promoDo you know which email I need to repot this...

Casual Listener

Hello, I just upgrade to premium 9.16 MX pesos (wap page mentioned no charged was done), I tried 2 times it was charged by my bank but sporty page does not identify. 1.- need a recharge 2.- want ...

Richybalenz

Casual Listener

279 Views

2 replies

0 likes

Premium
  • 279 Views
  • 2 replies
  • 0 likes

Premium in other countries

I'm thinking about purchasing the $.99 offer for the 3 months this summer but I'm traveling to Brazil. Will I be able to use it over there? Thanks!

Newbie

I'm thinking about purchasing the $.99 offer for the 3 months this summer but I'm traveling to Brazil. Will I be able to use it over there?   Thanks!  

Maxim

Spotify Star

188 Views

1 replies

0 likes

Premium
  • 188 Views
  • 1 replies
  • 0 likes

Can't log in to my account, as if it does not exist.

I can see my name and account when I'm looking on https://support.spotify.com/us/ in the top right corner, but when I try to listen to music via the website (play.spotify.com) it does not seem to recognize my credentials. I know for a fact that it is...

Newbie

 I can see my name and account when I'm looking on https://support.spotify.com/us/ in the top right corner, but when I try to listen to music via the website (play.spotify.com) it does not ...

MattSuda

Spotify Star

223 Views

1 replies

0 likes

Account
Login
  • 223 Views
  • 1 replies
  • 0 likes

3 months for 9,99€

So theres this offer where you get 3 months of premium for 9,99€ and i'd love to have it but like as soon as i click on it, it redirects me to the standard 1 month premium for 9,99. tried everything already and it's just not working. does anyone know...

Casual Listener

So theres this offer where you get 3 months of premium for 9,99€ and i'd love to have it but like as soon as i click on it, it redirects me to the standard 1 month premium for 9,99. tried everything ...

canderdiyok

Newbie

395 Views

3 replies

1 likes

Premium
  • 395 Views
  • 3 replies
  • 1 likes

Account hacked! Where is the customer service?

Hello, My account has been hacked. Where is the customer service? I have to make a forum post to get help?! Suddenly my account is turned into a free account, and all playlistst are gone. Then I see that I have gotten an from spotify that I had chang...

Visitor

Hello,   My account has been hacked.   Where is the customer service? I have to make a forum post to get help?!   Suddenly my account is turned into a free account, and all playl...

user-removed

Not applicable

352 Views

3 replies

1 likes

Account
Premium
Security
  • 352 Views
  • 3 replies
  • 1 likes

Can´t Login

Can I no longer sign in for days. Whether by phone, via the PC with Windows or with the program or web player.Always stands side loading errors and nothing works any more.Have the feeling that my account has been blocked for whatever reason either of...

Visitor

Can I no longer sign in for days. Whether by phone, via the PC with Windows or with the program or web player. Always stands side loading errors and nothing works any more. Have the feeling that my...

MattSuda

Spotify Star

304 Views

1 replies

0 likes

Account
Login
Other
Premium
Security
Subscription
Unlimited
  • 304 Views
  • 1 replies
  • 0 likes

Solved!! Subscription Promotion the day after I subscribed

I was offered by email a 6.99€ per 3 months of subscription which I thought was a good price and proceeded to purchase. The next day, I was online and found out that there is a promotion offering 3 months for 0.99€ only! The email that was sent with ...

Newbie

I was offered by email a 6.99€ per 3 months of subscription which I thought was a good price and proceeded to purchase. The next day, I was online and found out that there is a promotion offerin...

Maxim

Spotify Star

231 Views

1 replies

0 likes

Premium
Subscription
  • 231 Views
  • 1 replies
  • 0 likes

Was going to cancel but charged today

Hello, I was using the premium free trial. For some reason I thought the trial ended tommorow so I logged on today to see that it actually ended today and I was already charged $10. I haven't even used the service at all today, so I'm seeing if there...

Visitor

Hello, I was using the premium free trial. For some reason I thought the trial ended tommorow so I logged on today to see that it actually ended today and I was already charged $10. I haven't even us...

MattSuda

Spotify Star

356 Views

4 replies

0 likes

Premium
Subscription
  • 356 Views
  • 4 replies
  • 0 likes

Premium for Family Simultaneously?

Hello all, I have a question that seems simple enough yet I have been unable to find any mention of online: Recently I upgraded to the Premium for Family plan, which gives you and up to five family members each their own premium account for one month...

Newbie

Hello all,   I have a question that seems simple enough yet I have been unable to find any mention of online:   Recently I upgraded to the Premium for Family plan, which gives you and u...

cmilcz

Newbie

4058 Views

10 replies

5 likes

Account
  • 4058 Views
  • 10 replies
  • 5 likes

Cant sign in

Recently I change my password but still couldn't log in with my new password I tried to reset it by using my username still dont work

Casual Listener

Recently I change my password but still couldn't log in with my new password I tried to reset it by using my username still dont work

MattSuda

Spotify Star

377 Views

3 replies

0 likes

Login
  • 377 Views
  • 3 replies
  • 0 likes

Solved!! Can't join family plan because my country is glitched

I just tried joining a family plan and was unable to because my country is showing up as "br" instead of Brazil in my account page. Spotify won't let me use the voucher because of that and I can't change my country because it keeps asking me to resub...

Casual Listener

I just tried joining a family plan and was unable to because my country is showing up as "br" instead of Brazil in my account page. Spotify won't let me use the voucher because of that and I can't ch...

peaceandpizza

Casual Listener

375 Views

1 replies

0 likes

Account
Premium
Subscription
  • 375 Views
  • 1 replies
  • 0 likes

Can't get the offer for 3 months of premium for 6.99?

So I just opened spotify and it offers me 3 months of premium for 6.99 eur, I click it, but then it redirects me to a place where I can only get 1 month for 6.99? Why is that? I can't find the offer on web, only on spotify client. help me?

Regular

So I just opened spotify and it offers me 3 months of premium for 6.99 eur, I click it, but then it redirects me to a place where I can only get 1 month for 6.99? Why is that? I can't find the offer ...

defxas

Regular

815 Views

3 replies

0 likes

Premium
Subscription
  • 815 Views
  • 3 replies
  • 0 likes

Deleted facebook with Premium membership, don't want to get billed

I just want to make sure I am not going to get billed for the premium membership since I can not access the account I had premium memership since it was linked to my facebook, and i decdied to delete my facebook yesterday. Any help/suggestions? I alr...

Newbie

I just want to make sure I am not going to get billed for the premium membership since I can not access the account I had premium memership since it was linked to my facebook, and i decdied to delete...

Bittencourt

Spotify Star

296 Views

1 replies

0 likes

Account
Premium
Subscription
  • 296 Views
  • 1 replies
  • 0 likes