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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4003 Views
  • 0 replies
  • 9 likes
  • Security
  • 4003 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 460994 Views
  • 974 replies
  • 110 likes
  • Account
  • 460994 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204406 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204406 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112410 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112410 Views
  • 72 replies
  • 12 likes

E-mail address already in use?

Today, while overviewing my Spotify Account settings, I noticed my account has been using a "fake" e-mail address that I probably used a very long time ago to set up my account for test purposes. So I decided to change my e-mail address to my real on...

  • Newbie
  • Today, while overviewing my Spotify Account settings, I noticed my account has been using a "fake" e-mail address that I probably used a very long time ago to set up my account for test purposes. So ...
  • osornios
  • Spotify Star
  • 472 Views
  • 1 replies
  • 0 likes
  • Account
  • 472 Views
  • 1 replies
  • 0 likes

Solved!! deleted playlist by unlink facebook

Hello I hope someone reads this...wanting to unlink my facebook account ,delete spotify app of facebook I try logging in to spotify .and I see that I take my account as a new account ,this is horrible because I have very many playlist and it was prem...

  • Visitor
  • Hello I hope someone reads this...wanting to unlink my facebook account ,delete spotify app of facebook I try logging in to spotify .and I see that I take my account as a new account  ,this...
  • osornios
  • Spotify Star
  • 1998 Views
  • 16 replies
  • 1 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 1998 Views
  • 16 replies
  • 1 likes

Solved!! Problems with subscriptions | subscription button does not work

Hello! At the moment I can not manage to subscribe to the paid plan of Spotify, because the button highlighted in the picture below does not forward me to anywhere, no matter how often I click onto it.I neither can change the payment method to paypal...

2016.04.24_12h46m44s_.png
  • Newbie
  • Hello!   At the moment I can not manage to subscribe to the paid plan of Spotify, because the button highlighted in the picture below does not forward me to anywhere, no matter how often I cli...
  • osornios
  • Spotify Star
  • 541 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 541 Views
  • 1 replies
  • 0 likes

Can't log in- Need to change county code

Hello Spotify community,I am a US citizen but download the Spotify app while away in Germany. The app will not let me log on to my account even after a password reset so I can not change my country in the the app. Is there any way to remove my accoun...

  • Newbie
  • Hello Spotify community, I am a US citizen but download the Spotify app while away in Germany. The app will not let me log on to my account even after a password reset so I can not change my country...
  • osornios
  • Spotify Star
  • 381 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 381 Views
  • 3 replies
  • 0 likes

Subscription cancelled but charged

I cancelled my free trial on 4/24/16. Then I was charged $9.99? Can anyone help me with this problem?

  • Newbie
  • I cancelled my free trial on 4/24/16. Then I was charged $9.99? Can anyone help me with this problem?
  • osornios
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 147 Views
  • 1 replies
  • 0 likes

subscription

Hello I receive the offer of 60 days premium free, I pay a month in advanced but my account says that i only have 7 days left, what about my 60 days free as premium?

  • Newbie
  • Hello    I receive the offer of 60 days premium free, I pay a month in advanced but my account says that i only have 7 days left, what about my 60 days free as premium?    
  • osornios
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 169 Views
  • 1 replies
  • 0 likes

kill account link to facebook and create a new one with the same mail

Hi,I made a mistake by linking my facebook account to my spotify account. I would like to kill this link and be able to connect with my email. Is it possible and how ? Thank you Pierre

  • Casual Listener
  • Hi, I made a mistake by linking my facebook account to my spotify account.   I would like to kill this link and be able to connect with my email.   Is it possible and how ?   Th...
  • Dreadlord
  • Community Legend
  • 365 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 365 Views
  • 3 replies
  • 0 likes

Sigo en Free y Spotify ya me cobró

Buenas tardes, Spotify me realizo el cargo por 99.00 MXN sin embargo mi cuenta sigue siendo free tengo mi recibo directamente en la página de spotify pero como puedo reclamar mi pago ??

  • Regular
  • Buenas tardes, Spotify me realizo el cargo por 99.00 MXN sin embargo mi cuenta sigue siendo free tengo mi recibo directamente en la página de spotify pero como puedo reclamar mi pago ??
  • osornios
  • Spotify Star
  • 262 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 262 Views
  • 3 replies
  • 0 likes

account bugs

HI, My spotify continuously connects to other peoples play lists. When Im teaching bootcamp it shuts off and plays on the random people using spotify on the track for example. It will connect to my daughters at home. And the downstairs tennant when I...

  • Newbie
  • HI, My spotify continuously connects to other peoples play lists.  When Im teaching bootcamp it shuts off and plays on the random people using spotify on the track for example.  It will con...
  • osornios
  • Spotify Star
  • 629 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 629 Views
  • 1 replies
  • 0 likes

hacked and email changed

Hi someone has hacked my account and changed the email address on my account so i cant reset my password or gain access. ive contacted spotify by twitter and email since 11am and noone is fixing this issue. how on earth do you get in contact with spo...

  • Casual Listener
  • Hi    someone has hacked my account and changed the email address on my account so i cant reset my password or gain access. ive contacted spotify by twitter and email since 11am and noone...
  • callie2
  • Casual Listener
  • 222 Views
  • 2 replies
  • 0 likes
  • Account
  • 222 Views
  • 2 replies
  • 0 likes

I'm being billed twice

How do I get ahold of someone from Spotify? I have tried emailing customer support and I have used the contact form and I can't get a response. I'm being charged for account and my wife's account. The problem is that I upgraded my Premuim account to ...

  • Newbie
  • How do I get ahold of someone from Spotify? I have tried emailing customer support and I have used the contact form and I can't get a response. I'm being charged for account and my wife's account. Th...
  • osornios
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 227 Views
  • 1 replies
  • 0 likes

Upgrade to Family account

Hey,I changed my a Account from Premium to a family Account one and a half week ago. Why takes it until the 18 th of May that this New account takes place? Thats Pretty long..?Kind RegardsJan-Erik

  • Casual Listener
  • Hey, I changed my a Account from Premium to a family Account one and a half week ago. Why takes it until the 18 th of May that this New account takes place? Thats Pretty long..? Kind Regards Jan-E...
  • osornios
  • Spotify Star
  • 264 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 264 Views
  • 3 replies
  • 0 likes

Can´t get Access to my Account

Hey dear Community, I can´t get access to my Account ... if i try to log in with facebook i get an Error message ...i got this problem since i deleted the account from my cell phone ... If i try to log in @website i got an error too but if i reload t...

  • Casual Listener
  • Hey dear Community,   I can´t get access to my Account ... if i try to log in with facebook i get an Error message ... i got this problem since i deleted the account  from my cell phone ...
  • KatesHere
  • Community Legend
  • 292 Views
  • 3 replies
  • 0 likes
  • Account
  • 292 Views
  • 3 replies
  • 0 likes

I don't want the family subscription

Hello everybody. I had some problems with the payment for my basic subscription at 9,99 euros. Now that I'm trying to pay it to restore it, spotify just gives me the family option, that I DON'T want. What can I do to have again the 9,99 euros option?

  • Casual Listener
  • Hello everybody.   I had some problems with the payment for my basic subscription at 9,99 euros. Now that I'm trying to pay it to restore it, spotify just gives me the family option, that I DO...
  • MaryS
  • Roadie
  • 1377 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1377 Views
  • 1 replies
  • 0 likes

Tried to switch to Stupedt subscription, still got charged the full price

I tried to switch to Spotify for students (Germany) last month, but this month I was still charged the full Premium price. HOw can I change that?

  • Casual Listener
  • I tried to switch to Spotify for students (Germany) last month, but this month I was still charged the full Premium price. HOw can I change that?
  • hirtenmaina
  • Casual Listener
  • 225 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 225 Views
  • 2 replies
  • 0 likes

This song is not available. If you have the file on your comptuter you can import it

Whether its in the 'Your Music' category or its on the 'Main' category the "This song is not available. If you have the file on your comptuter you can import it." popup shows itself. I have used spotify for a long time and this now randomly happens. ...

  • Newbie
  • Whether its in the 'Your Music' category or its on the 'Main' category the "This song is not available. If you have the file on your comptuter you can import it." popup shows itself. I have used spot...
  • alexafener
  • Newbie
  • 2204 Views
  • 2 replies
  • 1 likes
  • Account
  • 2204 Views
  • 2 replies
  • 1 likes

Spotify Connect - Multiple Speakers/Devices

I have premium and should be able to stream offline music from three devices. In my account it says that I have no offline devices; how do I add offline devices?

  • Newbie
  • I have premium and should be able to stream offline music from three devices.  In my account it says that I have no offline devices; how do I add offline devices?
  • LordRollin
  • Community Legend
  • 1162 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1162 Views
  • 1 replies
  • 0 likes

Where did the $9.99 a month plan go?

I was kicked off my Premium subscription today, something went wrong with my payment info and so I reverted back to free this morning (unknowingly). I'm trying to resubscribe but my only options are the family plan (don't have anyone to buy in on tha...

  • Newbie
  • I was kicked off my Premium subscription today, something went wrong with my payment info and so I reverted back to free this morning (unknowingly). I'm trying to resubscribe but my only options are ...
  • kbrooksc
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • Premium
  • 265 Views
  • 1 replies
  • 0 likes

Can't get spotify premium

Hi i have tried several times to get spotify premium i have the 7 day trial but i want to buy Spotify premium. I have gone to the website and put in my paypal information and confirmed but ot takes me back to the home page without processing. I have ...

  • Newbie
  • Hi i have tried several times to get spotify premium i have the 7 day trial but i want to buy Spotify premium. I have gone to the website and put in my paypal information and confirmed but ot ta...
  • kbrooksc
  • Community Legend
  • 492 Views
  • 1 replies
  • 0 likes
  • Premium
  • 492 Views
  • 1 replies
  • 0 likes

Free premium with rogers

So me and the GF got new phone plans with rogers. She signed us both up thru the my rogers account. I used my old account info I had from my spotify account that I now cancelled because of our free sub.She is signed in and getting premium service but...

  • Newbie
  • So me and the GF got new phone plans with rogers. She signed us both up thru the my rogers account. I used my old account info I had from my spotify account that I now cancelled because of our free s...
  • kbrooksc
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 173 Views
  • 1 replies
  • 0 likes