Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Rising Star 4
2024-08-20 3:38:03 PM
1550 Views
0 replies
7 likes
Security

1550 Views
0 replies
7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
Wednesday
Not applicable
445566 Views
970 replies
108 likes
Account

445566 Views
970 replies
108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1198908 Views
119 replies
116 likes
Account

1198908 Views
119 replies
116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-07-25 1:55:12 PM
Hobbit70
Visitor
108200 Views
70 replies
11 likes
Account
Login
Premium

108200 Views
70 replies
11 likes

Music is CONSTANTLY pausing.

I have a Galaxy s6. There is an ongoing problem with my playlists pausing after one or two songs and even in the middle of a song. I have to literally go into the app to resume playing the song (s). This is very frustrating when trying to workout or ...

MrsSiler05
Casual Listener
I have a Galaxy s6. There is an ongoing problem with my playlists pausing after one or two songs and even in the middle of a song. I have to literally go into the app to resume playing the song (s). ...
2016-04-16 3:21:44 PM
2016-04-19 4:49:11 PM
MrsSiler05
Casual Listener
234 Views
2 replies
0 likes
Account
Other

234 Views
2 replies
0 likes

Discover Weekly Playlist in French

Device:(a) Moto X, (b) iPhone 5s, (c) Windows Operating System Version:(a) Android 5.1, (b) iOS 9.2.1, (c) Windows 7 Pro Spotify Version:(a) 4.5.0.820, (b) 4.8.0.1085, (c) 1.0.20.101.ge6957e14 Description:My Discover Weekly playlist shows up in Frenc...

Dimples
Casual Listener
Device: (a) Moto X, (b) iPhone 5s, (c) Windows Operating System Version: (a) Android 5.1, (b) iOS 9.2.1, (c) Windows 7 Pro Spotify Version: (a) 4.5.0.820, (b) 4.8.0.1085, (c) 1.0...
2016-02-03 3:03:17 AM
2016-04-19 4:41:03 PM
ffrreeeekk
Casual Listener
890 Views
4 replies
3 likes
Android
Desktop
iOS

890 Views
4 replies
3 likes

My premium account changed into free

Dear Sir/Mrs My premium account changed into free. How come? I have the account for years. Usuallly the subscription is charged to my creditcard at the 6th day of the month, but it has not been charged in april. The was no problem with the cash limit...

1131871637
Newbie
Dear Sir/Mrs My premium account changed into free. How come? I have the account for years. Usuallly the subscription is charged to my creditcard at the 6th day of the month, but it has not b...
2016-04-19 4:16:29 PM
2016-04-19 4:39:09 PM
paezbrendan
Newbie
421 Views
1 replies
1 likes
Account

421 Views
1 replies
1 likes

Hacked? Weird e-mail address, password doesn't work, credit card is being charged.

Hi, I have many problems but maybe they are all connected. First of all, my profile shows an email that I have nothing to do with: nilokom023@teleworm.us I never had such an email address nor used it to register with spotify (I registered via faceboo...

menguzar
Newbie
Hi, I have many problems but maybe they are all connected. First of all, my profile shows an email that I have nothing to do with: nilokom023@teleworm.us I never...
2016-03-24 6:28:44 AM
2016-04-19 4:25:06 PM
Jayb72
Community Legend
991 Views
4 replies
0 likes
Account
Login
Premium

991 Views
4 replies
0 likes

Can't log in (been trying for 4 days now)

So on Monday for some reason my Spotify was not playing music because I was not connected to an internet source (which I was) and I am a premium account holder. So I decided to try and log out and log back in, not I'm getting an error message saying ...

Whatsazubia
Casual Listener
So on Monday for some reason my Spotify was not playing music because I was not connected to an internet source (which I was) and I am a premium account holder. So I decided to try and log out and lo...
2016-04-15 8:18:59 AM
2016-04-19 4:06:56 PM
Jake
Roadie
337 Views
5 replies
0 likes
Account

337 Views
5 replies
0 likes

Canada - Rogers Family Plan with Spotify Premium - Account Problems

HiSo I have a family plan with rogers that gives me access to a spotify premium account. My mom tried to set mine up but it registered my username as a 20+ character alphanumeric string. This is now the username associated with my phone number. Now, ...

JGOLDB8
Newbie
Hi So I have a family plan with rogers that gives me access to a spotify premium account. My mom tried to set mine up but it registered my username as a 20+ character alphanumeric string. This is no...
2016-02-09 6:11:41 PM
2016-04-19 3:50:33 PM
GrumpyCat7493
Casual Listener
598 Views
2 replies
0 likes
Account
Login
Other
Premium
Subscription

598 Views
2 replies
0 likes

Charged for Monthly and Annual Membership

Hello Spotify Team, I wasnt sure where to reach out to for assistance, so i hope this is the right place. I noticed I was charged twice on my bill for April. Once $11.29 CAD then $135.46CAD two days later. I dont understand why i would be charged for...

Huda1
Casual Listener
Hello Spotify Team, I wasnt sure where to reach out to for assistance, so i hope this is the right place. I noticed I was charged twice on my bill for April. Once $11.29 CAD then $1...
2016-04-15 6:39:20 PM
2016-04-19 3:38:52 PM
Huda1
Casual Listener
246 Views
2 replies
0 likes
Account
Other
Premium
Subscription

246 Views
2 replies
0 likes

I am so sick of spotify bleeping me over

I am so fusion sick of spotify it deletes all my paylists off my phone by itself it just undownloads 1.5 gigabytes of music on its own forcing me,to waste ALL of my data to redownload the **bleep**ing musicAs of today I am cancelling my spotify accou...

cha0tix41
Regular
I am so fusion sick of spotify it deletes all my paylists off my phone by itself it just undownloads 1.5 gigabytes of music on its own forcing me,to waste ALL of my data to redownload the **bleep**in...
2016-04-19 3:27:25 PM
2016-04-19 3:32:26 PM
cha0tix41
Regular
259 Views
3 replies
0 likes
Other

259 Views
3 replies
0 likes

Account hacked and email changed

I have a premium account under a different username. I got an email this morning stating that the email address has changed. Now I cant sign in to any devices. I have reached out to @spotifycare regarding the issue and they stated that the accounts t...

Leg0z111
Casual Listener
I have a premium account under a different username. I got an email this morning stating that the email address has changed. Now I cant sign in to any devices. I have reached out to @spotifycare rega...
2016-04-17 1:54:37 AM
2016-04-19 3:28:52 PM
gnovella16
Roadie
185 Views
1 replies
0 likes
Account
Login
Security
Subscription

185 Views
1 replies
0 likes

Problem with Subscription

Hello: I payed for the Student Subscription but I forgot to fill the requirements and there still charging me for the subscription. How can I continue the filling of requirements without having to pay again the subscription?? Thank you for your help ...

hectorpuig
Newbie
Hello: I payed for the Student Subscription but I forgot to fill the requirements and there still charging me for the subscription. How can I continue the filling of requirements wi...
2016-04-17 10:04:04 PM
2016-04-19 3:27:56 PM
gnovella16
Roadie
150 Views
1 replies
0 likes
Subscription

150 Views
1 replies
0 likes

upgrade premium account error

i am trying to upgrade my account to premium and when i fill in my credit card detail i saw this meessage. "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method...

vincekan
Casual Listener
i am trying to upgrade my account to premium and when i fill in my credit card detail i saw this meessage. "Oops, seems your card or payment provider is having a bad day. Don't worry, no mon...
2016-04-19 10:56:36 AM
2016-04-19 2:11:21 PM
vincekan
Casual Listener
202 Views
2 replies
0 likes
Account
Premium
Subscription

202 Views
2 replies
0 likes

Premium

I have a premium account through Rogers and I signed in with Facebook. But I deactivated my Facebook and I can't figure out how to change it. I've emailed Spotify many times and I'm still not getting help. I would enjoy to have my music back. Hoping ...

Adam888
Newbie
I have a premium account through Rogers and I signed in with Facebook. But I deactivated my Facebook and I can't figure out how to change it. I've emailed Spotify many times and I'm still not getting...
2016-04-14 5:33:55 AM
2016-04-19 2:09:35 PM
Jake
Roadie
648 Views
3 replies
0 likes
Account

648 Views
3 replies
0 likes

Hacked account

Hello, my account has been hacked. I have received an email explaining that my email has changed. Now I can't access my account because the password has changed too! I sent 2 emails to support but I haven't any response. I just registered a new accou...

findemor
Newbie
Hello, my account has been hacked. I have received an email explaining that my email has changed. Now I can't access my account because the password has changed too! I sent 2 ...
2016-04-18 3:34:39 PM
2016-04-19 12:48:55 PM
user-removed
Not applicable
285 Views
1 replies
0 likes
Account
Login
Premium

285 Views
1 replies
0 likes

A way to see all the songs i played

Last week i listened a song, with a random playlist, and i can't find it anymore. Is there a way to see all the songs i played? Like a list? I'm going crazy i can't find that song...

BelgyBrown
Casual Listener
Last week i listened a song, with a random playlist, and i can't find it anymore. Is there a way to see all the songs i played? Like a list? I'm going crazy i can't find that song...
2016-04-19 12:29:18 PM
2016-04-19 12:43:55 PM
user-removed
Not applicable
321 Views
1 replies
0 likes
Other

321 Views
1 replies
0 likes

Early Charged for Premium without 3 months premium trial

I Recently upgraded my account to premium using my credit card. But i was already charged 129 Pesos for only 2 weeks of subscirption. Why i already dharged 129Pesos when there's is a 3 months premium trial which is cost only 9 pesos??

javenilla
Casual Listener
I Recently upgraded my account to premium using my credit card. But i was already charged 129 Pesos for only 2 weeks of subscirption. Why i already dharged 129Pesos when there's is a 3 m...
2016-04-18 6:24:49 PM
2016-04-19 12:25:36 PM
user-removed
Not applicable
149 Views
1 replies
0 likes
Subscription

149 Views
1 replies
0 likes

Spotify Premium via Smart load not working

Hello spotify, After my 7 days trial I suddenly avail for 3 months premium using Smart load, I recieved the message that my load was already deducted together with the reference number but after checking my account it still hasn't got premium I kept ...

nabzkie
Newbie
Hello spotify, After my 7 days trial I suddenly avail for 3 months premium using Smart load, I recieved the message that my load was already deducted together with the reference number but after chec...
2016-04-18 8:43:40 PM
2016-04-19 12:19:39 PM
user-removed
Not applicable
1619 Views
1 replies
0 likes
Account
Premium
Subscription

1619 Views
1 replies
0 likes

Account Charged

I tried to cancel my month long trial as it was the last day of it. My account was still charged $10.72. Is it possible to get a refund for that amount and cancel my trial? Or at least get part of it refunded since I am a university student?

Robert26
Newbie
I tried to cancel my month long trial as it was the last day of it. My account was still charged $10.72. Is it possible to get a refund for that amount and cancel my trial? Or at least get part of it...
2016-04-18 5:49:22 PM
2016-04-19 12:16:18 PM
user-removed
Not applicable
127 Views
1 replies
0 likes
Account
Subscription

127 Views
1 replies
0 likes

Going mad trying to link account to Facebook despite reading several posts about same thing

Hi, Sorry if Im repeating same post as other users, but i have been poring over the posts reading solutions to my problem of account not connecting to Facebook and tried many of them out to no avail. I recently had to close my old FB account due to m...

user-removed
Visitor
Hi, Sorry if Im repeating same post as other users, but i have been poring over the posts reading solutions to my problem of account not connecting to Facebook and tried many of them o...
2016-04-18 7:14:57 PM
2016-04-19 12:12:05 PM
user-removed
Not applicable
145 Views
1 replies
0 likes
Account

145 Views
1 replies
0 likes

changing country in profile

I have been trying to change my country in my profile from U.S to U.K so that i can get the student discount, but it is not letting me. Help?

Kiabroo
Newbie
I have been trying to change my country in my profile from U.S to U.K so that i can get the student discount, but it is not letting me. Help?
2016-04-18 8:41:41 PM
2016-04-19 11:56:51 AM
user-removed
Not applicable
185 Views
1 replies
0 likes
Account

185 Views
1 replies
0 likes

Charged for Free trial and student Premium. WANT MONEY BACK

I recently decided to finally upgrade to premium after being a fellow spotify user for years now. I decided to do the Student PRemium discount and when I entered my card and went to the Student lookup with the college i attend, it said i was not regi...

Danthelmi
Newbie
I recently decided to finally upgrade to premium after being a fellow spotify user for years now. I decided to do the Student PRemium discount and when I entered my card and went to the Student looku...
2016-04-19 5:26:16 AM
2016-04-19 11:51:50 AM
user-removed
Not applicable
212 Views
1 replies
0 likes
Subscription

212 Views
1 replies
0 likes

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