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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9003 Views
  • 1 replies
  • 9 likes
  • Security
  • 9003 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481436 Views
  • 979 replies
  • 111 likes
  • Account
  • 481436 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210711 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210711 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120776 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120776 Views
  • 72 replies
  • 12 likes

Player doesn't work anymore

Hi, When i want to play a song on the player it spotify goes directly to the next song without playing anything. It stops when he is at the end at the playlist (without playing anything). There's also none error code. The web version play.spotify wor...

  • Casual Listener
  • Hi,   When i want to play a song on the player it spotify goes directly to the next song without playing anything.  It stops when he is at the end at the playlist (without playing anythin...
  • osornios
  • Spotify Star
  • 249 Views
  • 3 replies
  • 0 likes
  • Premium
  • 249 Views
  • 3 replies
  • 0 likes

Premium vanished

I've been using premium for about 5 years now, paid roughly €600 for using it, and still think it's totally worth it! Today I found out my account has been set to 'free' for some reason. Why did this happen? Did something go wrong, or should I just u...

  • Regular
  • I've been using premium for about 5 years now, paid roughly €600 for using it, and still think it's totally worth it! Today I found out my account has been set to 'free' for some reason. Why did...
  • osornios
  • Spotify Star
  • 705 Views
  • 12 replies
  • 0 likes
  • Premium
  • 705 Views
  • 12 replies
  • 0 likes

I'm not receiving notifications anymore!!

The past 30 days I'm not receiving ANY notifications anymore! Who could solve this problem? Thanks!

  • Roadie
  • The past 30 days I'm not receiving ANY notifications anymore! Who could solve this problem?  Thanks!
  • osornios
  • Spotify Star
  • 325 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 325 Views
  • 4 replies
  • 0 likes

Solved!! Familien Abo für Freunde/Partner

Hey,Muss der Partner für das Familien Abo unbedingt die selbe Adresse haben? Wenn meine Freundin z.b. auch Premium haben will, weil ihr das bei mir so gut gefallen hat, sie aber noch nicht bei mir wohnt, können wir trotzdem für uns den Familientarif ...

  • Newbie
  • Hey, Muss der Partner für das Familien Abo unbedingt die selbe Adresse haben? Wenn meine Freundin z.b. auch Premium haben will, weil ihr das bei mir so gut gefallen hat, sie aber noch nicht bei mi...
  • Maxim
  • Spotify Star
  • 1072 Views
  • 1 replies
  • 0 likes
  • Account
  • 1072 Views
  • 1 replies
  • 0 likes

Solved!! Should I get Spotify Family now???

Hey everyone, I'm only half-way through my trial, and don't need to pay for my premium service till JUNE. But I want to upgrade to Spotify Family. My concern is, if I choose Spotify Family now then do I have to pay as a premium subscriber ASAP or I s...

  • Newbie
  • Hey everyone,   I'm only half-way through my trial, and don't need to pay for my premium service till JUNE. But I want to upgrade to Spotify Family. My concern is, if I choose Spotify Family n...
  • LordRollin
  • Community Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 382 Views
  • 1 replies
  • 0 likes

Gift Card balance?

I used a gift card code to sign up for 3 months for .99. After 3 months I no longer have premium and cannot access the balance associated with my account. It was a $30 card, I would like to be able to use the rest of it. I no longer have the code bec...

  • Newbie
  • I used a gift card code to sign up for 3 months for .99. After 3 months I no longer have premium and cannot access the balance associated with my account. It was a $30 card, I would like to be able t...
  • Maxim
  • Spotify Star
  • 5176 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 5176 Views
  • 1 replies
  • 0 likes

Charged for Premium (no receipt, not showing up)

I tried signing up for Spotify Premium for student on my phone, but the interface wasn't allowing me to choose my school so I ended up cancelling the form. I was still charged for it, but I did not receive a receipt and it is not showing up on my acc...

  • Newbie
  • I tried signing up for Spotify Premium for student on my phone, but the interface wasn't allowing me to choose my school so I ended up cancelling the form. I was still charged for it, but I did ...
  • osornios
  • Spotify Star
  • 550 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 550 Views
  • 5 replies
  • 0 likes

unable to change email-adress

hi all, was just trying to change my email adress of my accountentered the new one, and also the vlaid passwordpressed on "save changes" and safari and chrome brings always the same error message - webpage not available.so i think there is an error i...

  • Casual Listener
  • hi all,   was just trying to change my email adress of my account entered the new one, and also the vlaid password pressed on "save changes" and safari and chrome brings always the same erro...
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
  • 185 Views
  • 1 replies
  • 0 likes

I've been charged for premium but I don't want it.

18 Apr 2016V0661 17/04 SPOTIFY AUSTRALIA PL SURRY HILL 07220647320MISCELLANEOUS DEBIT11.99 DRHi I would like a refund for the amount above because I don't use premium subscription. Bonnie Baird

  • Casual Listener
  • 18 Apr 2016 V0661 17/04 SPOTIFY AUSTRALIA PL SURRY HILL 07220647320 MISCELLANEOUS DEBIT 11.99 DR Hi I would like a refund for the amount above because I don't use premium subscription. Bonnie Bai...
  • Maxim
  • Spotify Star
  • 416 Views
  • 1 replies
  • 0 likes
  • Account
  • 416 Views
  • 1 replies
  • 0 likes

Tried to cancel premium subscription after trial but failed

Hi everyone, I tried to cancel my subscription after premium trial. I thought it went through, but in fact it didn't work. Now, I saw that I was billed $11.29 on my credit card statement. I couldn't find Spotify customer service contact info anywhere...

  • Newbie
  • Hi everyone,   I tried to cancel my subscription after premium trial. I thought it went through, but in fact it didn't work. Now, I saw that I was billed $11.29 on my credit card statement. I ...
  • LordRollin
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 268 Views
  • 1 replies
  • 0 likes

Solved!! My daughter has taken over my account

My daughter is borrowing my account, but now she has her name on it and picture. How do I change this?? I want my name and picture on my account. She told me she logged in with her FB account....but just once...how is this possible???

  • Casual Listener
  • My daughter is borrowing my account, but now she has her name on it and picture. How do I change this?? I want my name and picture on my account. She told me she logged in with her FB account....but ...
  • LordRollin
  • Community Legend
  • 815 Views
  • 3 replies
  • 0 likes
  • Account
  • 815 Views
  • 3 replies
  • 0 likes

Premium account turned into free

I'm a Spotify Premium user for almost 2 years, and suddenly my account information shows Spotify Free. I've already tried log out and back, reinstall the app, and nothing changed. I also noticed that I've received 2 "reset password" emails last week,...

  • Casual Listener
  • I'm a Spotify Premium user for almost 2 years, and suddenly my account information shows Spotify Free. I've already tried log out and back, reinstall the app, and nothing changed. I also noticed that...
  • gouvea
  • Casual Listener
  • 1779 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1779 Views
  • 3 replies
  • 0 likes

charged multiple times

i went to buy the 3 months for 99cent deal i got an error, was charged multiple times and have not recieved premium. This happend friday.

  • Newbie
  • i went to buy the 3 months for 99cent deal i got an error, was charged multiple times and have not recieved premium. This happend friday.
  • jean3601
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 212 Views
  • 1 replies
  • 0 likes

Student discount billing method

Why cant i choose Paypal as billing method while using the student discount.Im living in Germany if this is important.

  • Newbie
  • Why cant i choose Paypal as billing method while using the student discount. Im living in Germany if this is important.
  • Dreadlord
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 206 Views
  • 1 replies
  • 0 likes

Refund

18 Apr 2016V0661 17/04 SPOTIFY AUSTRALIA PL SURRY HILL 07220647320MISCELLANEOUS DEBIT11.99 DRHi I would like a refund for the amount above because I don't use premium subscription. Bonnie Baird

  • Casual Listener
  • 18 Apr 2016 V0661 17/04 SPOTIFY AUSTRALIA PL SURRY HILL 07220647320 MISCELLANEOUS DEBIT 11.99 DR Hi I would like a refund for the amount above because I don't use premium subscription. Bonnie Bai...
  • Bonnie24
  • Casual Listener
  • 200 Views
  • 2 replies
  • 0 likes
  • Account
  • 200 Views
  • 2 replies
  • 0 likes

Solved!! Can't see my offline Devices

Hey there! I've switched my subscription from Premium to Family, so my wife is getting her own Spotify and we both can listen music at the same time. So there is no problem. But: My iPhone is the first Oflline-DeviceHer iPhone was the second Offline-...

  • Casual Listener
  • Hey there!   I've switched my subscription from Premium to Family, so my wife is getting her own Spotify and we both can listen music at the same time. So there is no problem.   But: &...
  • Dextera
  • Casual Listener
  • 1408 Views
  • 4 replies
  • 0 likes
  • Other
  • 1408 Views
  • 4 replies
  • 0 likes

Solved!! We had an error retrieving your offline devices. Please try again later.

Hey everyone, i became premium again after 2 years of absence, my devices did not gain offline acces but when i tried to reset it i found this"We had an error retrieving your offline devices. Please try again later." anyone with a well educated guess...

  • Casual Listener
  • Hey everyone, i became premium again after 2 years of absence, my devices did not gain offline acces but when i tried to reset it i found this "We had an error retrieving your offline devices. Pleas...
  • marnix1991
  • Casual Listener
  • 707 Views
  • 7 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 707 Views
  • 7 replies
  • 1 likes

PremiumTrouble: Cant change country to change payment to keep premium

I need to change my payment data, in my case , from Sweden to Finland. This is not possible via my account page. ( grayed out dropdown ).

  • Casual Listener
  • I need to change my payment data, in my case , from Sweden to Finland. This is not possible via my account page. ( grayed out dropdown ).
  • Dreadlord
  • Community Legend
  • 200 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 200 Views
  • 3 replies
  • 0 likes

Cancel Subscription

How can I cancel my sub? I cant find the menu that allows me to do so. I cant find it in Subsciption either.

  • Newbie
  • How can I cancel my sub? I cant find the menu that allows me to do so.  I cant find it in Subsciption either. 
  • Dreadlord
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 152 Views
  • 1 replies
  • 0 likes

Suddenly wrong Country for my Profile???

Hi Guys, i live in Germany, have premium account and have a problem with the country for my Spotify Account. I was on vacation in Chile and used Spotify when WIFI was available. I was wondering because suddenly i saw so many playlists from France. To...

  • Casual Listener
  • Hi Guys,   i live in Germany, have premium account and  have a problem with the country for my Spotify Account. I was on vacation in Chile and used Spotify when WIFI was available. I was ...
  • Jake
  • Roadie
  • 280 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 280 Views
  • 4 replies
  • 0 likes