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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4062 Views
  • 0 replies
  • 9 likes
  • Security
  • 4062 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 462208 Views
  • 974 replies
  • 110 likes
  • Account
  • 462208 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204534 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204534 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112537 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112537 Views
  • 72 replies
  • 12 likes

Help with Changing Country Settings [Error 408]

I'm trying to log in to Spotify, but whenever I try to log in, it either crashes immediately, or when I do get in, it boots me right back out saying my country doesn't match the one in my profile. I'm from canada, but spotify is telling me it's set t...

  • Newbie
  • I'm trying to log in to Spotify, but whenever I try to log in, it either crashes immediately, or when I do get in, it boots me right back out saying my country doesn't match the one in my profile. &...
  • KatesHere
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
  • 293 Views
  • 1 replies
  • 0 likes

payment problems for family plan: error: oops your credit card company is having a bad day

I am trying to make a family sharing account, but my credit card is not going through. I have used this card with a free Spotify account earlier, so I know that it has worked. Is the problem that I cannot use the same card for a different account? I ...

  • Casual Listener
  • I am trying to make a family sharing account, but my credit card is not going through.  I have used this card with a free Spotify account earlier, so I know that it has worked.  Is the...
  • osornios
  • Spotify Star
  • 348 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 348 Views
  • 4 replies
  • 0 likes

Me realizaron múltiples cargos en mi tarjeta

Traté de contratar premium desde el celular pero al momento de aceptar me decía que no se pudo realizar la operación y que no se realizó el cobro, lo intente varias veces y al verificar mi tarjeta si tenía varios cargos.

  • Casual Listener
  • Traté de contratar premium desde el celular pero al momento de aceptar me decía que no se pudo realizar la operación y que no se realizó el cobro, lo intente varias veces y al verificar mi tarjeta si...
  • Frost_Leviathan
  • Casual Listener
  • 310 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 310 Views
  • 2 replies
  • 0 likes

payment

I was charged 9.99 for my spotify premium after the thirty days but I thought i would be able to cancel it on time but I was a day too late. I was wondering, is there any chance I change it to student premium so I only have to pay $5.00. I feel as th...

  • Newbie
  • I was charged 9.99 for my spotify premium after the thirty days  but I thought i would be able to cancel it on time but I was a day too late. I was wondering, is there any chance I change it to ...
  • KatesHere
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • Premium
  • 137 Views
  • 1 replies
  • 0 likes

Only a quarter of my music plays when randomized

The subject basically explains it. I want to just randomize all my music. Yet when i do this it only randomized like the first 40 songs. Anyone else have this problem? Or am i just doing something wrong

  • Newbie
  • The subject basically explains it. I want to just randomize all my music. Yet when i do this it only randomized like the first 40 songs. Anyone else have this problem? Or am i just doing something wr...
  • osornios
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • Other
  • 160 Views
  • 1 replies
  • 0 likes

On the day of unsubscribe, spotify gets money from my bank account

Hi folks, as you read the title. It actually says it all.I've been a time member of spotify but never premium member. Since the action was that premium costs 1 euro for three months, I was joined. Three months had passed and I forgot to write me off ...

  • Newbie
  • Hi folks, as you read the title. It actually says it all. I've been a time member of spotify but never premium member. Since the action was that premium costs 1 euro for three months, I was joined...
  • KatesHere
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 199 Views
  • 1 replies
  • 0 likes

Unable to redeem giftcard

I recentely recieved 2 giftcards, today 13-04-2016 I tried to redeem one of those cards and it wont let me. I keep getting the following msg:Helaas kun je deze Premium-code niet op je account toepassen. Dit komt waarschijnlijk omdat je een bestaand a...

  • Casual Listener
  • I recentely recieved 2 giftcards, today 13-04-2016 I tried to redeem one of those cards and it wont let me.   I keep getting the following msg: Helaas kun je deze Premium-code niet op je acco...
  • driveflanger
  • Community Legend
  • 333 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 333 Views
  • 3 replies
  • 0 likes

Refund My Money

Asking for my money Pulled.İts Gotta me money.Help.Refund My Money

  • Newbie
  • Asking for my money Pulled.İts Gotta me money.Help.Refund My Money
  • Jordi
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 202 Views
  • 1 replies
  • 0 likes

Password change not working

I recently reset my password, and still will not let me sign in. Can you please let me know.

  • Newbie
  • I recently reset my password, and still will not let me sign in. Can you please let me know.
  • Nico
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • Security
  • 195 Views
  • 1 replies
  • 0 likes

Country changed to FR from DE

My Country changed to France from Germany in my Account. Cant change it back. Updating my Billing details doesn´t work. Fench music is cool but not my cup of tea. please help

  • Casual Listener
  • My Country changed to France from Germany in my Account. Cant change it back. Updating my Billing details doesn´t work. Fench music is cool but not my cup of tea.   please help
  • kbrooksc
  • Community Legend
  • 238 Views
  • 3 replies
  • 0 likes
  • Account
  • 238 Views
  • 3 replies
  • 0 likes

Account Hacked

The other day there were multiple devices using my spotify account. I have screenshots of the devices. I emailed the support and received nothing back so I decided to change my password. I thought they were gone until I tried logging in today and not...

  • Regular
  • The other day there were multiple devices using my spotify account. I have screenshots of the devices. I emailed the support and received nothing back so I decided to change my password. I thought th...
  • osornios
  • Spotify Star
  • 1274 Views
  • 11 replies
  • 0 likes
  • Account
    Premium
    Security
  • 1274 Views
  • 11 replies
  • 0 likes

No me funciona aplicación Android ni la web, hace dos horas.

Hola, pues nada que llevo rato intentando acceder a Spotify premium y nada, me da error de usuario o clave, es correcta, no puedo entrar en la web tampoco, error de servidor. Ya probé de varios ordenadores y móviles y lo mismo ¿sabéis que pasa? Escri...

  • Casual Listener
  • Hola, pues nada que llevo rato intentando acceder a Spotify premium y nada, me da error de usuario o clave, es correcta, no puedo entrar en la web tampoco, error de servidor. Ya probé de varios orden...
  • osornios
  • Spotify Star
  • 377 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 377 Views
  • 3 replies
  • 0 likes

Offline button disappeared

Heya everyone, so I have a Premium Account and it alöso says Premium on top of Spotify. I have only my Laptop as offline device connected to my Spotify. I can see all my playlists aswell, but when i click on the they don't have this headbit anymore w...

  • Casual Listener
  • Heya everyone,   so I have a Premium Account and it alöso says Premium on top of Spotify. I have only my Laptop as offline device connected to my Spotify. I can see all my playlists aswell, bu...
  • osornios
  • Spotify Star
  • 1188 Views
  • 3 replies
  • 0 likes
  • Premium
  • 1188 Views
  • 3 replies
  • 0 likes

Spotify voucher

Hello, ich just booked spotify Premium for students, which costs 4,99 euros because i got two vouchers for spotify over 10 euros each. After getting Premium i typed in the code on the voucher on my profile to get the first 10 euros as a credit for my...

  • Newbie
  • Hello,   ich just booked spotify Premium for students, which costs 4,99 euros because i got two vouchers for spotify over 10 euros each. After getting Premium i typed in the code on the vouche...
  • kbrooksc
  • Community Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • Premium
  • 327 Views
  • 1 replies
  • 0 likes

Payment error

Dear Friends, I am trying to upgrade to family membership my premium accoung but system doesn't accept the credit card. I have created an account from facebook and the name on the facebook and credit card is different. I think that because of this it...

  • Newbie
  • Dear Friends,   I am trying to upgrade to family membership my premium accoung  but system doesn't accept the credit card.  I have created an account from facebook and the name ...
  • kbrooksc
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
  • 176 Views
  • 1 replies
  • 0 likes

I Can´t Switch my Current Country to Join a Family Member

I have a Premium Suscription, and Spotity is not allowing me to change my current location I moved to Australia and I already change my payment method and now I want to join a memeber family and it´s not possible because the family member appears in ...

  • Newbie
  • I have a Premium Suscription, and Spotity is not allowing me to change my current location I moved to Australia and I already change my payment method and now I want to join a memeber family and it´s...
  • kbrooksc
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 220 Views
  • 1 replies
  • 0 likes

Premium on ipad

I have upgraded to premium I am constantly being told I'm offline and my music cuts out. What features does premium have as listening offline seems to last about 5 minutes. How can I get it to work better?

  • Newbie
  • I have upgraded to premium I am constantly being told I'm offline and my music cuts out. What features does premium have as listening offline seems to last about 5 minutes. How can I get it to work b...
  • kbrooksc
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • Premium
  • 272 Views
  • 1 replies
  • 0 likes

Premium

Hi on date 5/4/2016 I made my payment to the premium for my acount and mi girlfriend's, but it still shows the "get premium" button and the advertisements betwen musics are still playing. Plese help !

  • Newbie
  • Hi on date 5/4/2016 I made my payment to the premium for my acount and mi girlfriend's, but it still shows the "get premium" button and the advertisements betwen musics are still playing.   Pl...
  • kbrooksc
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 162 Views
  • 1 replies
  • 0 likes

This song is not available

Hey guys,I am having trouble streaming songs on my Spotify PREMIUM Account for almost an hour now.It always says "This song is not available". I tried reinstalling Spotify but it didn't help. On my Spotify iPhone App everything works perfectly.. I wo...

  • Newbie
  • Hey guys, I am having trouble streaming songs on my Spotify PREMIUM Account for almost an hour now. It always says "This song is not available". I tried reinstalling Spotify but it didn't help.&nbs...
  • kbrooksc
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 220 Views
  • 1 replies
  • 0 likes

how do i canceled my subcrition

I'd like to canceled my subcription cause i did'nt really use it enough.

  • Newbie
  • I'd like to canceled my subcription cause i did'nt really use it enough.
  • jean3601
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 247 Views
  • 1 replies
  • 0 likes