Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
3 weeks ago
Meghanleegill
Casual Listener
5148 Views
1 replies
9 likes
Security

5148 Views
1 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
placeboinme
Newbie
469427 Views
977 replies
111 likes
Account

469427 Views
977 replies
111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1206909 Views
119 replies
117 likes
Account

1206909 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
a week ago
Joan
Moderator
118212 Views
72 replies
12 likes
Account
Login
Premium

118212 Views
72 replies
12 likes

You already lost my business

I try to sign up, and login with Facebook, and it says "abroad 14days", already bull**bleep**.I went to Facebook and remove my email, and try to re-register with my school email, it says already registered. I never registered and why the hell does it...

badboybigbill
Newbie
I try to sign up, and login with Facebook, and it says "abroad 14days", already bull**bleep**. I went to Facebook and remove my email, and try to re-register with my school email, it says already re...
2016-01-30 5:06:45 AM
2016-01-30 6:06:24 PM
kbrooksc
Community Legend
162 Views
1 replies
0 likes
Other

162 Views
1 replies
0 likes

Have previously subscribed but not getting premium

I used to have premium and then my account on my phone logged out. When I logged back in I no longer had any of my playlists and am still paying $11.99 AUD but am only getting the free app. Someone please fix this as I have no extra accounts and have...

kamillarajah
Newbie
I used to have premium and then my account on my phone logged out. When I logged back in I no longer had any of my playlists and am still paying $11.99 AUD but am only getting the free app. Someone p...
2016-01-30 6:21:52 AM
2016-01-30 6:03:57 PM
kbrooksc
Community Legend
179 Views
1 replies
0 likes
Account
Subscription

179 Views
1 replies
0 likes

website down

for some reason spotify is now saying i am trying to access from a different country, even though I am in the only country where I have ever accessed it from. Trying to go into accountsettings and see what it has listed but keep getting this website ...

whitleystan
Newbie
for some reason spotify is now saying i am trying to access from a different country, even though I am in the only country where I have ever accessed it from. Trying to go into accountsettin...
2016-01-30 6:51:46 AM
2016-01-30 6:03:29 PM
kbrooksc
Community Legend
204 Views
1 replies
0 likes
Account

204 Views
1 replies
0 likes

My stupid Spotify account

I want to delete my Spotify account but it's not working!!P.S.- When I go to "about us" and then to "contact support" it's not working too!!!

emma_134
Newbie
I want to delete my Spotify account but it's not working!! P.S.- When I go to "about us" and then to "contact support" it's not working too!!!
2016-01-30 5:13:01 PM
2016-01-30 5:46:16 PM
kbrooksc
Community Legend
168 Views
1 replies
0 likes
Account

168 Views
1 replies
0 likes

Family plan

How can i switch my account and add a family member?

Jenniferg8383
Casual Listener
How can i switch my account and add a family member?
2016-01-30 5:19:26 PM
2016-01-30 5:45:22 PM
kbrooksc
Community Legend
298 Views
2 replies
0 likes
Subscription

298 Views
2 replies
0 likes

Account premium

Hi guys i logged as my Facebook account and now i want to connect a new smartphone( not mine) with my premium account but i can't because any email was sent to recovery it.Help me please

Yalo
Newbie
Hi guys i logged as my Facebook account and now i want to connect a new smartphone( not mine) with my premium account but i can't because any email was sent to recovery it. Help me please 😉
2016-01-30 3:35:52 PM
2016-01-30 5:20:30 PM
kbrooksc
Community Legend
210 Views
1 replies
0 likes
Account
Login
Premium

210 Views
1 replies
0 likes

Very disappointed with Spotify support on failed payment

I've been working with Spotify support for the past week via email on why my new Amex card is being rejected. Spotify is the only biller who's had any problems with the new card. Spotify's go-to response is "it's an issue you need to work out with yo...

lhtaylor00
Regular
I've been working with Spotify support for the past week via email on why my new Amex card is being rejected. Spotify is the only biller who's had any problems with the new card. Spotify's go-to resp...
2016-01-23 5:57:33 PM
2016-01-30 5:16:43 PM
kbrooksc
Community Legend
540 Views
10 replies
0 likes
Premium
Subscription

540 Views
10 replies
0 likes

Solved!! Pay annually for student subscription?

The title kind of says it. I want to know if it's possible to pay student subscription annually. After Christmas this time of year I tend to have more money than at other times. So it would be easier if I could simply pay annually but I'd like to tak...

user-removed
Visitor
The title kind of says it. I want to know if it's possible to pay student subscription annually. After Christmas this time of year I tend to have more money than at other times. So it would be easier...
2016-01-27 9:50:48 PM
2016-01-30 5:14:27 PM
kbrooksc
Community Legend
4423 Views
3 replies
1 likes
Account
Subscription

4423 Views
3 replies
1 likes

Spotify removed my EP!!!

WTF??!! They claim that the hits were all coming from a limited number of devices and accused us of trying to kite our numbers. This is bull**bleep** as I have too much self-respect and too little time for such shenanigans. Also, they provided no sta...

Rasmith71
Newbie
WTF??!! They claim that the hits were all coming from a limited number of devices and accused us of trying to kite our numbers. This is bull**bleep** as I have too much self-respect and too little ti...
2016-01-29 12:48:50 AM
2016-01-30 4:22:00 PM
Taylor
Community Legend
188 Views
1 replies
0 likes
Other

188 Views
1 replies
0 likes

Charged

I was charged for a premium student account. The amount was $5.81. It showed up on my bank statement but I still do not have premium.

Jasminelewis22
Newbie
I was charged for a premium student account. The amount was $5.81. It showed up on my bank statement but I still do not have premium.
2016-01-30 1:51:23 AM
2016-01-30 4:14:54 PM
Taylor
Community Legend
322 Views
1 replies
0 likes
Account
Premium
Subscription

322 Views
1 replies
0 likes

Solved!! Card has been charged.

I tried to see if I could use the student premium. But first I had to add my card info, didn't think much of it. Cool ok maybe I have to do it to see if I can even get the student premium. I added all of the info and it said it was invalid. So I let ...

CapitanBribunny
Casual Listener
I tried to see if I could use the student premium. But first I had to add my card info, didn't think much of it. Cool ok maybe I have to do it to see if I can even get the student premium. I added al...
2016-01-21 8:18:25 PM
2016-01-30 2:42:43 PM
sebastiankreuz
Spotify Legend
826 Views
5 replies
0 likes

826 Views
5 replies
0 likes

Solved!! Doble cargo Spotify - Movistar

Hola, Soy cliente de Spotify Premium desde hace tiempo (importe de 9,99 €) y pago dicho importe directamente a Spotify. Con fecha de hoy he recibido una factura de Movistar por importe de 6,04 € por el servicio de Spotify, ya que al ser cliente de Mo...

Susan_b
Casual Listener
Hola, Soy cliente de Spotify Premium desde hace tiempo (importe de 9,99 €) y pago dicho importe directamente a Spotify. Con fecha de hoy he recibido una factura de Movistar por importe de 6,04 € ...
2014-07-01 4:58:58 PM
2016-01-30 1:54:23 PM
luis36
Newbie
1165 Views
10 replies
0 likes

1165 Views
10 replies
0 likes

Finding other users

A few weeks ago I could not find one of my friends when I put their user name in the search bar. One of the community members helped me by way of telling me to input spotify:user:username. This worked and I was able to find my friend but now it has h...

SilverLad
Regular
A few weeks ago I could not find one of my friends when I put their user name in the search bar. One of the community members helped me by way of telling me to input spotify:user:username.&nbsp...
2016-01-03 10:24:43 AM
2016-01-30 1:05:27 PM
SilverLad
Regular
239 Views
2 replies
0 likes
Account

239 Views
2 replies
0 likes

Solved!! Re: Card has been charged.

It's been a while since I sought help here on "community help"...so I'm not sure exactly where to go for answers to my particular problem. I have had the regular subscription for several years now...and finally decided to try the Premium for a month ...

user-removed
Visitor
It's been a while since I sought help here on "community help"...so I'm not sure exactly where to go for answers to my particular problem. I have had the regular subscription for several years now......
2016-01-29 7:16:32 PM
2016-01-30 12:04:53 PM
jean3601
Community Legend
263 Views
1 replies
0 likes

263 Views
1 replies
0 likes

Device password

I bought spotify premium so I could use app on my Smart TV. I use Facebook to login to Spotify. I wanted to create device password so I can login on Smart TV (there is no option to login via FB). After I click on link in mail to set up new password e...

user-removed
Visitor
I bought spotify premium so I could use app on my Smart TV. I use Facebook to login to Spotify. I wanted to create device password so I can login on Smart TV (there is no option to login via FB). Aft...
2016-01-27 9:39:48 PM
2016-01-30 11:51:55 AM
user-removed
Not applicable
1150 Views
3 replies
0 likes
Login
Premium

1150 Views
3 replies
0 likes

Random is not efficient

Hi,I'm a software engineer and I think that if I'm paying for a service, it should be a good one. I think that Spotify has a lot of good things, but the random in the playlists is not OK. How could be possible that a song repeats itself every 5 track...

jabuma_13
Newbie
Hi, I'm a software engineer and I think that if I'm paying for a service, it should be a good one. I think that Spotify has a lot of good things, but the random in the playlists is not OK. How could...
2016-01-30 6:52:58 AM
187 Views
0 replies
0 likes
Other
Premium

187 Views
0 replies
0 likes

How to use the same Card for a new account?

So, i canceled my suscription for my past account since it was linked to a facebook account that i want to disable. I registered to create this new account and i want to make it premium, buuut, the problem is it is rejecting my card because it was al...

gorymeraz
Casual Listener
So, i canceled my suscription for my past account since it was linked to a facebook account that i want to disable. I registered to create this new account and i want to make it premium, buu...
2016-01-29 11:46:14 PM
2016-01-30 5:26:32 AM
gorymeraz
Casual Listener
1052 Views
1 replies
0 likes
Account
Other
Premium

1052 Views
1 replies
0 likes

Superuser Contribution Contact form not working

Hi I'm trying to delete my account and when I go through the help sction to bring up the contact foam, it just doesn't load up and just takes me back to the "Hello. How can we help you?" section. I have tried using different web browsers and via mobi...

cryption90
Newbie
Hi I'm trying to delete my account and when I go through the help sction to bring up the contact foam, it just doesn't load up and just takes me back to the "Hello. How can we help you?" section. I h...
2015-08-17 12:30:06 PM
2016-01-30 4:09:31 AM
FTHISSSSSSS
Newbie
1020 Views
4 replies
1 likes
Account
Other

1020 Views
4 replies
1 likes

purchased however still showing as free

Haven't received a receipt to any of my emails. I also started all the trouble shooting of logging out and also re installed the app. Nothing worked.

nanielauryn
Newbie
Haven't received a receipt to any of my emails. I also started all the trouble shooting of logging out and also re installed the app. Nothing worked.
2016-01-30 2:10:32 AM
2016-01-30 2:16:27 AM
Bittencourt
Spotify Star
142 Views
1 replies
0 likes
Premium

142 Views
1 replies
0 likes

Spotify premium not working on spotify app

ive had spotify premium for a while now and it all of a sudden stopped working. I had a payment issue and have corrected it but since then, it hasn't let me use premium. Under "Account type" it says "free" but when I click get premium, it says I am a...

Connorp457
Newbie
ive had spotify premium for a while now and it all of a sudden stopped working. I had a payment issue and have corrected it but since then, it hasn't let me use premium. Under "Account type" it says ...
2016-01-30 1:26:53 AM
2016-01-30 2:03:15 AM
Bittencourt
Spotify Star
204 Views
1 replies
0 likes
Account
Premium

204 Views
1 replies
0 likes

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