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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14879 Views

7 replies

11 likes

Security
  • 14879 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554526 Views

991 replies

116 likes

Account
  • 554526 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131250 Views

74 replies

12 likes

Account
Login
Premium
  • 131250 Views
  • 74 replies
  • 12 likes

"Can't Play The Current Track" Problem

Does Spotify have a number? I think it is really ridiculous that I have been emailing them and I still have the same problem. I even tweeted them @SpotifyCares only to be ignored. I am really on the verge of cancelling my account. I do not understand...

Casual Listener

Does Spotify have a number? I think it is really ridiculous that I have been emailing them and I still have the same problem. I even tweeted them @SpotifyCares only to be ignored. I am really on the ...

machechase

Casual Listener

285 Views

2 replies

0 likes

Premium
  • 285 Views
  • 2 replies
  • 0 likes

Spotify legal in german companies?

Hi there, I wonder if it is legal regarding to GEMA and GEZ to listen to spotify at the workplace? Thanks,Pascal

Casual Listener

Hi there,   I wonder if it is legal regarding to GEMA and GEZ to listen to spotify at the workplace?   Thanks, Pascal

qualle

Casual Listener

807 Views

2 replies

0 likes

Other
  • 807 Views
  • 2 replies
  • 0 likes

Solved!! How to delete my account

I need to know how I could delete my spotify account or atleast remove it from my facebook account because I am using my other account and I want to connect it to my facebook account

Casual Listener

I need to know how I could delete my spotify account or atleast remove it from my facebook account because I am using my other account and I want to connect it to my facebook account

Robertos

Casual Listener

404 Views

3 replies

0 likes

Account
  • 404 Views
  • 3 replies
  • 0 likes

Unable to log in

Hi I am unable to log in to my account . I typically do it through Facebook but this when I did it said "login failed - you can only use spotify abroad for 14 days"I have never had this issue before.Am currently under premium subscription .

Newbie

Hi I am unable to log in to my account . I typically do it through Facebook but this when I did it said "login failed - you can only use spotify abroad for 14 days" I have never had this issue befor...

Bittencourt

Spotify Star

260 Views

1 replies

0 likes

Account
Login
  • 260 Views
  • 1 replies
  • 0 likes

Hacked account

My account was taken over. All my playlists were deleted and my password was changed. I was able to get back into my account and I changed the password and deleted their playlists and got my own playlists back up. But I'm missing my starred tracks an...

Casual Listener

My account was taken over. All my playlists were deleted and my password was changed. I was able to get back into my account and I changed the password and deleted their playlists and got my own play...

dinis90

Newbie

255 Views

2 replies

0 likes

Security
  • 255 Views
  • 2 replies
  • 0 likes

How do you delete the account

The contact form is not working to permanently delete my account. It takes me back to the beginning of the page. Need my account deleted ASAP! Please help.

Visitor

The contact form is not working to permanently delete my account. It takes me back to the beginning of the page. Need my account deleted ASAP! Please help.

LeatherneckWren

Casual Listener

238 Views

2 replies

0 likes

Account
  • 238 Views
  • 2 replies
  • 0 likes

Can't upgrade to Premium due to error that javascript not enabled - but it is

Hi,I have javascript enabled on both Firefox and Chrome - but can't upgrade to Premium as I get blocked with an error message that javascript needs to be enabled. I've checked in all the usual places, including config etc - they all confirm it is ena...

Casual Listener

Hi, I have javascript enabled on both Firefox and Chrome - but can't upgrade to Premium as I get blocked with an error message that javascript needs to be enabled. I've checked in all the usual plac...

harrop01

Casual Listener

473 Views

1 replies

0 likes

Premium
Subscription
  • 473 Views
  • 1 replies
  • 0 likes

Solved!! Connecting to Facebook

I have a premium account. I can't connect to Facebook because an apparent free account is already associated. I need to sync my premium account to my FB

Casual Listener

I have a premium account. I can't connect to Facebook because an apparent free account is already associated. I need to sync my premium account to my FB

skylerdrewfoust

Casual Listener

535 Views

4 replies

0 likes

Account
Free
Login
Premium
  • 535 Views
  • 4 replies
  • 0 likes

Tracks Unavailable

I've been on premium spotify, but today on my computer all the songs aren't playing when I click on them. I keep getting the error message This track is not available. If you have the file on your computer you can import it. Does anyone know what the...

Newbie

I've been on premium spotify, but today on my computer all the songs aren't playing when I click on them. I keep getting the error message This track is not available. If you have the file on your co...

Bittencourt

Spotify Star

342 Views

1 replies

0 likes

Account
Subscription
  • 342 Views
  • 1 replies
  • 0 likes

Spotify Family Eternal loading

So, I Have a premium account purchase from th promotion of 0,99 for three months, that i got late last year, which expires this month on 27/02, so i decided soon to upgrade my account for a Family for 4 people (me included), so i insert the data and ...

Casual Listener

So, I Have a premium account purchase from th promotion of 0,99 for three months, that i got late last year, which expires this month on 27/02, so i decided soon to upgrade my account for a Family fo...

Bittencourt

Spotify Star

232 Views

3 replies

0 likes

Account
Premium
  • 232 Views
  • 3 replies
  • 0 likes

Spotify for Games Consoles

I have a New playstation account because i've lost my password and cant reset it. Now my PlayStation says that i'm already logged in. Can your help me???

Newbie

I have a New playstation account because i've lost my password and cant reset it. Now my PlayStation says that i'm already logged in. Can your help me???   

driveflanger

Community Legend

144 Views

1 replies

0 likes

Account
  • 144 Views
  • 1 replies
  • 0 likes

Suscripción

Hola, me había olvidado de cancelar la suscripción a Premium. Me han pasado el cobro hoy, ¿es posible cancelar la suscripción del mes siguiente en el mismo día y recuperar el dinero? Muchas gracias

Newbie

Hola, me había olvidado de cancelar la suscripción a Premium. Me han pasado el cobro hoy, ¿es posible cancelar la suscripción del mes siguiente en el mismo día y recuperar el dinero?   Muchas ...

driveflanger

Community Legend

231 Views

1 replies

0 likes

Account
  • 231 Views
  • 1 replies
  • 0 likes

Spotify premium KPN

Hi, I have recently bought a 3 month spotify premium membership.I cancelled it because my mobile provider could offer me spotify premium for free, so It expires at the 14th of march 2016. Now I want to activate my personal code, but the program says ...

Newbie

Hi,   I have recently bought a 3 month spotify premium membership. I cancelled it because my mobile provider could offer me spotify premium for free, so It expires at the 14th of march 2016.&...

driveflanger

Community Legend

483 Views

1 replies

0 likes

Account
Premium
  • 483 Views
  • 1 replies
  • 0 likes

Solved!! Payment in dollars

I want to know if paying premium in Argentina, when it says it costs $36. It means 36 american dollars or 36 ARS (argentine pesos)?

Casual Listener

I want to know if paying premium in Argentina, when it says it costs $36. It means 36 american dollars or 36  ARS (argentine pesos)?

driveflanger

Community Legend

746 Views

1 replies

0 likes

Premium
Subscription
  • 746 Views
  • 1 replies
  • 0 likes

PREMIUM FAMILIAR

TENGO DUDA SOBRE ESTA MODALIDAD YA QUE QUIERO CONTRATARLA PERO DICE QUE SOLO APLICA A PERSONAS QUE VIVEN EN EL MISMO DOMICILIO. ¿COMO SE VERIFICA ESO?¿PUEDO INCLUIR A MI HERMANO QUE VIVE EN OTRO LUGAR?

Visitor

TENGO DUDA SOBRE ESTA MODALIDAD YA QUE QUIERO CONTRATARLA PERO DICE QUE SOLO APLICA A PERSONAS QUE VIVEN EN EL MISMO DOMICILIO.   ¿COMO SE VERIFICA ESO? ¿PUEDO INCLUIR A MI HERMANO QUE VIVE E...

Bittencourt

Spotify Star

228 Views

1 replies

0 likes

Account
Other
Security
Subscription
  • 228 Views
  • 1 replies
  • 0 likes

Not able to change country in account settings / payment details using GIFTCARD

At my account it says NORWAY as location / country, but I have bought a gift card in ireland when I moved here. When going in to the "change payment details" and trying to change country, and then using the Irish gift card to upgrade to premium, it w...

Casual Listener

At my account it says NORWAY as location / country, but I have bought a gift card in ireland when I moved here.  When going in to the "change payment details" and trying to change country, and ...

kbrooksc

Community Legend

370 Views

3 replies

0 likes

Account
Free
Login
Premium
  • 370 Views
  • 3 replies
  • 0 likes

Um a phone number would be nice

What the **bleep** spotify youre **bleep**ing me over and im **bleep**ing pissed yiu **bleep**s why cant i **bleep**ing call a **bleep**ing phone number and **bleep**ing talk to someone **bleep**

Newbie

What the **bleep** spotify youre **bleep**ing me over and im **bleep**ing pissed yiu **bleep**s why cant i **bleep**ing call a **bleep**ing phone number and **bleep**ing talk to someone **bleep**

Bittencourt

Spotify Star

207 Views

2 replies

0 likes

Account
Free
Premium
Security
Subscription
Unlimited
  • 207 Views
  • 2 replies
  • 0 likes

Canceled my subscription, still getting billed

On January 31st I canceled my subscription for spotify since I no longer use the service, I got a confirmation in my email, here. Now today as I was checking my bank account, I saw I've been billed €9,99 by spotify for premium. Not only is this weird...

Newbie

On January 31st I canceled my subscription for spotify since I no longer use the service, I got a confirmation in my email, here .   Now today as I was checking my bank account, I saw I've be...

driveflanger

Community Legend

256 Views

1 replies

0 likes

Account
Subscription
  • 256 Views
  • 1 replies
  • 0 likes

Charged Twice

Hello I've had Spotify for over a year and I recently got charged twice in this month the past two days. I do not want that. I want to only be charged once a month for the services I use. I want to get this resolved or risk cancelation because this i...

Visitor

Hello I've had Spotify for over a year and I recently got charged twice in this month the past two days. I do not want that. I want to only be charged once a month for the services I use. I want to g...

Bittencourt

Spotify Star

607 Views

7 replies

0 likes

Account
  • 607 Views
  • 7 replies
  • 0 likes

Rovi / Allmusic / Verified Label Account

How do we, as a label, update our offcial artist account with Profile / Header Picture?? Spotify Employees have helped us create and official user account for record label Silk Music. I has now been merged with our Silk Music artists account (for us ...

Composer

How do we, as a label, update our offcial artist account with Profile / Header Picture??   Spotify Employees have helped us create and official user account for record label Silk Music. I has ...

1667 Views

0 replies

0 likes

Account
  • 1667 Views
  • 0 replies
  • 0 likes