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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

291983 Views

529 replies

34 likes

Account
Free
  • 291983 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13690 Views

6 replies

11 likes

Security
  • 13690 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541467 Views

990 replies

115 likes

Account
  • 541467 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129676 Views

74 replies

12 likes

Account
Login
Premium
  • 129676 Views
  • 74 replies
  • 12 likes

Solved!! Can't change country

I'm currently on a Premium plan, and the location on my account is set to UK. Until today, I was paying with a UK visa debit card.I have moved to Germany, so I went to change my payment details. I successfully changed my payment method to a German pa...

Newbie

I'm currently on a Premium plan, and the location on my account is set to UK. Until today, I was paying with a UK visa debit card. I have moved to Germany, so I went to change my payment details. I ...

Maxim

Spotify Star

488 Views

1 replies

0 likes

Account
Subscription
  • 488 Views
  • 1 replies
  • 0 likes

Can't change my country setting for my Facebook-created account

PlanFamilyCountryFrance, originally Brazil My Question or IssueI used to live in Brazil and recently moved to France. My spotify account is linked to my facebook account and when I switched to a family plan, no one of my family members living with me...

Newbie

Plan Family Country France, originally Brazil   My Question or Issue I used to live in Brazil and recently moved to France. My spotify account is linked to my facebook account and when I s...

Maxim

Spotify Star

762 Views

1 replies

0 likes

Account
Other
Subscription
  • 762 Views
  • 1 replies
  • 0 likes

What is the scope of "Personal Use"?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

461 Views

1 replies

0 likes

Other
  • 461 Views
  • 1 replies
  • 0 likes

Superuser Contribution Started playing on its own, unknown "submissions"

PlanPremiumCountryUSADeviceSamsung 11, Windows 10 My Question or IssueSpotify started playing on its own one morning. No pre set alarm or alexa connection. Nobody else has access to my account, and the people who might are my parents or my brother an...

Newbie

  Plan Premium Country USA Device Samsung 11, Windows 10   My Question or Issue Spotify started playing on its own one morning. No pre set alarm or alexa connection. Nobody else ha...

Alex

Spotify Legend

441 Views

1 replies

0 likes

Other
  • 441 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Help

I want to use spotfiy family but what is the meaning of living at same physical adress. Can ı use it with my friends in same country or city or house ?

Music Fan

I want to use spotfiy family but what is the meaning of living at same physical adress. Can ı use it with my friends in same country or city or house ?

Alex

Spotify Legend

2506 Views

10 replies

0 likes

Premium
  • 2506 Views
  • 10 replies
  • 0 likes

Superuser Contribution NO content is available at all not a single song can be streamed (East Coast, USA)

I have uninstalled logged out deleted every trace of spotify I can find on my main pc as there is not a single song on the platform that I can find that is playable to me on my account as it sometimes happens with my Macbook pro (less than 6 months o...

Newbie

I have uninstalled logged out deleted every trace of spotify I can find on my main pc as there is not a single song on the platform that I can find that is playable to me on my account as it sometime...

Ver

Spotify Legend

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Solved!! Playlist Being Repeatedly Reported

A playlist I curated entitled "OPM" with no description keeps getting reported as inappropriate / violation of "Profile and Playlist Guidelines." Because of that, I have removed the cover photo and renamed it to different variations - all of which al...

Newbie

A playlist I curated entitled "OPM" with no description keeps getting reported as inappropriate / violation of "Profile and Playlist Guidelines."   Because of that, I have removed the cover ph...

Maxim

Spotify Star

670 Views

1 replies

0 likes

Account
Other
Premium
Security
  • 670 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t find Only You

PlanPremiumCountryU.S.A.PhoneiPhone XROperating SystemiOS 14.6 My Question or IssueI’m trying to view my Only You story but I can’t find it. I found the genre that showed me mixes but I couldn’t find the story anywhere. Both my phone and the app are ...

Visitor

  Plan Premium Country U.S.A. Phone iPhone XR Operating System iOS 14.6   My Question or Issue I’m trying to view my Only You story but I can’t find it. I found the genre that sh...

CarlosE

Spotify Legend

35263 Views

40 replies

28 likes

Account
Premium
  • 35263 Views
  • 40 replies
  • 28 likes

Solved!!Superuser Contribution change from premium account to student account

PlanFree/Premium/StudentCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have my own spotify account (premium. not family). My son is entering universi...

Casual Listener

  Plan Free/Premium/Student Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question o...

redbridge2003

Casual Listener

7780 Views

3 replies

0 likes

Account
Subscription
  • 7780 Views
  • 3 replies
  • 0 likes

Superuser Contribution Allow Spotify Premium users to change App affiliated phone number

Paying for Spotify Premium. Account is synced with a phone number no longer owned by user. Permit updating phone number ∆ without access to no longer available phone number using any other number of industry standard verification options.

Newbie

Paying for Spotify Premium. Account is synced with a phone number no longer owned by user. Permit updating phone number ∆ without access to no longer available phone number using any other number of ...

MafeG

Spotify Legend

408 Views

1 replies

0 likes

Account
  • 408 Views
  • 1 replies
  • 0 likes

gift cards used in other countries - EUR - US

Hi, I've just purchased a giftcard for 1 years subscription using my PayPal account which is linked to Belgium (as is my own personal Spotify subscription). When the recipient in Spain enters the code they're told that they can't use a code purchased...

Newbie

Hi,   I've just purchased a giftcard for 1 years subscription using my PayPal account which is linked to Belgium (as is my own personal Spotify subscription).   When the recipient i...

Jules_Tagoe

Visitor

610 Views

2 replies

1 likes

Account
  • 610 Views
  • 2 replies
  • 1 likes

Solved!! How to change e-mail address if I lost access to it?

Hi, I just recently cancelled my premium account in order to try and fix this issue. Many years ago I created this Spotify account through the Facebook login tool, which caused my account to be created with the e-mail that used to be associated with ...

Casual Listener

Hi, I just recently cancelled my premium account in order to try and fix this issue.   Many years ago I created this Spotify account through the Facebook login tool, which caused my account to...

anacsg

Casual Listener

2638 Views

4 replies

0 likes

Account
  • 2638 Views
  • 4 replies
  • 0 likes

Solved!! Spotify update on phone has account problem

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi! I have had a Spotify Unlimited Account for the last 11 years. An update I received a few ...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi! I h...

silvaric

Casual Listener

1329 Views

10 replies

0 likes

Unlimited
  • 1329 Views
  • 10 replies
  • 0 likes

Be able to delete a Spotify account from a deleted email.

There should be a way that agents are able to access and alter the email to be able to delete the account when necessary, and resolving this issue.

Visitor

There should be a way that agents are able to access and alter the email to be able to delete the account when necessary, and resolving this issue.

Maxim

Spotify Star

559 Views

1 replies

0 likes

  • 559 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan allowing simultaneous play with spare accounts

I have spotify (and have used it since 2009-ish, I miss Roberta) and the new Family plan is great - my mum and wife are currenly members. This means I am using 3 out of my 5 'streams'. I also have Sonos at home, which is logged in with my account. Wh...

Regular

I have spotify (and have used it since 2009-ish, I miss Roberta) and the new Family plan is great - my mum and wife are currenly members.   This means I am using 3 out of my 5 'streams'. &nbs...

Jraward

Regular

820 Views

4 replies

0 likes

Account
Subscription
  • 820 Views
  • 4 replies
  • 0 likes

Solved!! How can I see the account IDs or emails on my family plan

Plan: Premium FamilyCanada DeviceMultipleOperating SystemTesla Model 3 I can see the username by accessing plans on my family account, but I'm logged into Spotify on my Tesla and I have no way of seeing the account ID or email used for that account.I...

Casual Listener

Plan: Premium Family Canada   Device Multiple Operating System Tesla Model 3   I can see the username by accessing plans on my family account, but I'm logged into Spotify on my Tesl...

sixpercent

Casual Listener

1500 Views

2 replies

0 likes

Account
Login
Premium
  • 1500 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't reset password

So yesterday I got kicked out from account and when I tried to log in it says that password is incorrect, after that I tried to reset password but it says ,,The username or email you provided is not associated with an active Spotify account.'' *commu...

Casual Listener

So yesterday I got kicked out from account and when I tried to log in it says that password is incorrect, after that I tried to reset password but it says ,,The username or email you provided is not ...

Eni

Moderator

543 Views

3 replies

0 likes

Account
Login
Premium
  • 543 Views
  • 3 replies
  • 0 likes

Unable to Access Facebook Linked Premium Account

PlanPremiumAccount NameKyle JacksonCountryUnited States Device(Samsung Galaxy S10+)Operating System(Android) My Spotify premium account is/was linked to my Facebook account, but the problem is that I deleted my Facebook account months ago and it is n...

Visitor

  Plan Premium Account Name Kyle Jackson Country United States   Device (Samsung Galaxy S10+) Operating System (Android)   My Spotify premium account is/was linked to my F...

Emilia_8

Community Legend

680 Views

3 replies

0 likes

Account
Premium
Subscription
  • 680 Views
  • 3 replies
  • 0 likes