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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Oreogunb
  • Visitor
  • 160508 Views
  • 177 replies
  • 13 likes
  • Account
    Free
  • 160508 Views
  • 177 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Regular
  • 10813 Views
  • 4 replies
  • 11 likes
  • Security
  • 10813 Views
  • 4 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 510304 Views
  • 985 replies
  • 112 likes
  • Account
  • 510304 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125011 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125011 Views
  • 74 replies
  • 12 likes

Superuser Contribution No Password Associated to account

The email I used to create my account was deleted years ago, I contacted Google they cannot restore the account. The Facebook attached to my account was also deleted years ago. These are my only two methods of signing in. There is no password associa...

  • Visitor
  • The email I used to create my account was deleted years ago, I contacted Google they cannot restore the account. The Facebook attached to my account was also deleted years ago. These are my only two ...
  • JustAwsomeDave
  • Casual Listener
  • 1037 Views
  • 2 replies
  • 1 likes
  • Account
    Login
    Premium
  • 1037 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Old account name shows up when linking playlist

PlanPremiumCountryGreeceDevicePCOperating SystemWindows 10 My Question or IssueHello, I changed my name in my my PROFILE but going to the profile settings, clicking on my name and updating with the new information i wanted. Now in the top right i can...

  • Visitor
  •   Plan Premium Country Greece Device PC Operating System Windows 10   My Question or Issue Hello,  I changed my name in my my PROFILE but going to the profile settings, clic...
  • JustAwsomeDave
  • Casual Listener
  • 1612 Views
  • 1 replies
  • 0 likes
  • Account
  • 1612 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why cant I play multiple songs, that were accessable before?

PlanPremium family CountryIceland DeviceSamsung phone Operating SystemAndroid My Question or IssueWhy cant I play songs that I could play before. Now when I try to select some of the songs nothing happens, no error or nothing. An examle of a song is ...

  • Visitor
  •   Plan Premium family   Country Iceland   Device Samsung phone   Operating System Android   My Question or Issue Why cant I play songs that I could play before...
  • Alex
  • Spotify Legend
  • 517 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 517 Views
  • 1 replies
  • 0 likes

Superuser Contribution Friends Activity Disappeared

PlanPremiumCountryPolandDeviceDesktop PCOperating SystemWindows 10 Friends activity disappeared. I tried to delete user folder in local appdata, reinstalling spotify, zooming out/in, logging off/on and turning off/on PC and it don't solve my problem....

  • Visitor
  • Plan Premium Country Poland Device Desktop PC Operating System Windows 10   Friends activity disappeared. I tried to delete user folder in local appdata, reinstalling spotify, zooming o...
  • Alex
  • Spotify Legend
  • 610 Views
  • 3 replies
  • 1 likes
  • Account
    Other
  • 610 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can't change my country!

I started my premium in Hungary, but I needed to go back to Serbia, while I was there, my card expired so I changed my payment method to a Serbian card so I needed to change the country to Serbia, but now that I'm back at Hungary, I want it back, but...

  • Casual Listener
  • I started my premium in Hungary, but I needed to go back to Serbia, while I was there, my card expired so I changed my payment method to a Serbian card so I needed to change the country to Serbia, bu...
  • CarlosE
  • Moderator
  • 799 Views
  • 3 replies
  • 0 likes
  • Account
  • 799 Views
  • 3 replies
  • 0 likes

Can’t select a image for profile picture

I’m using the web player on safari and I wanted to change my profile picture. It only lets me grab a pic from files instead of photos, so I saved my picture to files. But when I click files, the photo is like grayed out and unclickable. I tried it wi...

  • Newbie
  • I’m using the web player on safari and I wanted to change my profile picture. It only lets me grab a pic from files instead of photos, so I saved my picture to files. But when I click files, the phot...
  • OneByBoo
  • Roadie
  • 693 Views
  • 1 replies
  • 1 likes
  • Account
  • 693 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cannot change the credit card on a new country

Plan: PremiumCountry: Ireland/Spain My Question or IssueHi!I have recently moved from Ireland to Spain. I have been trying to change my country on Spotify and it won't let me. I have followed the steps here for Premium accounts: https://support.spoti...

Screenshot 2021-05-26 at 20.28.05.png
  • Casual Listener
  • Plan: Premium Country: Ireland/Spain   My Question or Issue Hi! I have recently moved from Ireland to Spain. I have been trying to change my country on Spotify and it won't let me. &nbsp...
  • CarlosE
  • Moderator
  • 414 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 414 Views
  • 3 replies
  • 0 likes

Facebook won't re-link to my account?

Plan: Spotify Premium & HuluSpotify Premium Country: United States Device: iPhone and Macbook ProOperating System: macOS Catalina 10.15.2 My Question or Issue:About a month ago, Facebook seemed to disconnect from my Spotify, and now I am back to my o...

  • Newbie
  • Plan: Spotify Premium & Hulu Spotify Premium  Country: United States   Device: iPhone and Macbook Pro Operating System: macOS Catalina 10.15.2   My Question or Issue: ...
  • Solomoncarlson
  • Casual Listener
  • 480 Views
  • 2 replies
  • 0 likes
  • Account
  • 480 Views
  • 2 replies
  • 0 likes

Can't change my account location / payment method

Hi! I'm writing because I'm trying to do a very simple thing: I've moved from Switzerland to Belgium and would like to update my payment method and country location accordingly. I'm having a premium (family) account. Old (current) payment method: Swi...

  • Newbie
  • Hi!   I'm writing because I'm trying to do a very simple thing: I've moved from Switzerland to Belgium and would like to update my payment method and country location accordingly.   I'm...
  • Maxim
  • Spotify Star
  • 1075 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1075 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution can’t join premium duo - error message appears

hi there, I’m trying to join a duo premium plan through a link my gf shared to me, but each time I get an error message after confirming address. During past days I tried to join this invitation a lot of times, used different devices (mac, windows pc...

  • Casual Listener
  • hi there,   I’m trying to join a duo premium plan through a link my gf shared to me, but each time I get an error message after confirming address.   During past days I tried to join th...
  • Alex
  • Spotify Legend
  • 2722 Views
  • 3 replies
  • 0 likes
  • Premium
  • 2722 Views
  • 3 replies
  • 0 likes

stole

Sorum veya Sorunum. kim spotify bağımsız hesabımın postasını değiştirdi, sormam değil, sonra açmaya çalışıyorum, bu Spotify hesabı yok diyorlar lütfen yardım et

  • Visitor
  •             Sorum veya Sorunum.     kim spotify bağımsız hesabımın postasını değiştirdi, sormam değil, sonra açmaya çalışıyorum, bu Spotify hesabı...
  • Billy-J
  • Spotify Star
  • 453 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 453 Views
  • 1 replies
  • 0 likes

Daily stats in Spotify for Artists taking longer than usual to update

In the last two days, my Spotify for Artists account has been really slow to refresh with the streaming stats from the day before. The FAQ page says it refreshes everyday at 3PM ET, but on Friday it refreshed closer to 7pm ET, and on Saturday it didn...

  • Regular
  • In the last two days, my Spotify for Artists account has been really slow to refresh with the streaming stats from the day before. The FAQ page says it refreshes everyday at 3PM ET, but on Friday it ...
  • Billy-J
  • Spotify Star
  • 2771 Views
  • 1 replies
  • 1 likes
  • Account
  • 2771 Views
  • 1 replies
  • 1 likes

Superuser Contribution LOGIN PROBLEMS AND PLAYBACK ON LAPTOP PROBLEMS

ERROR WHEN TRYING TO POST THIS 37FF74E2PremiumUSAiPhone 11TWO ISSUES:1). Music stops playing after 2-3 songs when listening on my MacBook.2). I did what was suggested here and signed out of everything, now I am not able to login on my phone. When I t...

  • Casual Listener
  • ERROR WHEN TRYING TO POST THIS 37FF74E2 Premium USA iPhone 11 TWO ISSUES: 1). Music stops playing after 2-3 songs when listening on my MacBook. 2). I did what was suggested here and signed...
  • Jeremy
  • Spotify Legend
  • 725 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 725 Views
  • 3 replies
  • 0 likes

Superuser Contribution My underage sister can't register an account despite meeting age requirements

Hello. I've read your TOS many times and both Polish and English version state that people from Poland that are at least 13yo can register a Spotify account. Well, there's a problem, because my '07 sister turned 13 last year... and she still can't ma...

  • Newbie
  • Hello. I've read your TOS many times and both Polish and English version state that people from Poland that are at least 13yo can register a Spotify account. Well, there's a probl...
  • Alex
  • Spotify Legend
  • 438 Views
  • 1 replies
  • 1 likes
  • Account
  • 438 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't update payment method when changing country

PlanPremiumCountryGermany (currently)Device(Samsung Galaxy Note 10 Lite )Operating System(Android, Windows 10) My Question or IssueI just recently found out, that Spotify became available in Georgia, where I have been living for two years now. natura...

  • Newbie
  • Plan Premium Country Germany (currently) Device (Samsung Galaxy Note 10 Lite ) Operating System (Android, Windows 10)   My Question or Issue I just recently found out, that Spotify bec...
  • Novy
  • Moderator
  • 410 Views
  • 1 replies
  • 0 likes
  • Account
  • 410 Views
  • 1 replies
  • 0 likes

Solved!! Still waiting for profile to be verified

8 weeks ago I applied for a verified profile for Graspop Metal Meeting, the music festival I work for. The process would take about 4 to 6 weeks, but after 8 weeks the profile still hasn't been verified. Is there a way to find out if they are working...

  • Regular
  • 8 weeks ago I applied for a verified profile for Graspop Metal Meeting, the music festival I work for. The process would take about 4 to 6 weeks, but after 8 weeks the profile still hasn't been verif...
  • Tonandhiswings
  • Visitor
  • 5998 Views
  • 14 replies
  • 0 likes
  • Account
    Other
  • 5998 Views
  • 14 replies
  • 0 likes

Spotify Family and Spotify Connect with Denon HEOS speakers

I all, does anyone have an answer for me regarding the following. Currentlyt we have 3 members of the household, 2 separate Spotify Premium accounts and a Tidal account. IF i upgrade to Spotify Family for the household, will all members be able to pl...

  • Newbie
  • I all, does anyone have an answer for me regarding the following.   Currentlyt we have 3 members of the household, 2 separate Spotify Premium accounts and a Tidal account.   IF i upgrad...
  • DeeJaWue
  • Regular
  • 3140 Views
  • 3 replies
  • 0 likes
  • 3140 Views
  • 3 replies
  • 0 likes

Superuser Contribution Help me with the mess i made

I have publicated my music with two artist names under distrokid and I have one account but i'd like to merge all the music i've posted in only one artist name and account. The artist name i see in my account is Enrico Ubccs Bolgan, the other artist ...

  • Visitor
  • I have publicated my music with two artist names under distrokid and I have one account but i'd like to merge all the music i've posted in only one artist name and account. The artist name i see in m...
  • Jeremy
  • Spotify Legend
  • 1094 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 1094 Views
  • 6 replies
  • 0 likes

Solved!! Error auth code:2

PlanCurrently freeCountryUK DevicePC Windows/Linux, AndroidOperating SystemWindows 10/Manjaro, Android n/a My Question or IssueHi,I was lsitening to spotify earlier today, a little later I switched to another PC and got the error "The username or pas...

  • Newbie
  • Plan Currently free Country UK   Device PC Windows/Linux, Android Operating System Windows 10/Manjaro, Android n/a   My Question or Issue Hi, I was lsitening to spotify earl...
  • Billy-J
  • Spotify Star
  • 6205 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 6205 Views
  • 1 replies
  • 0 likes

Superuser Contribution broken login experience on iphone

PlanPremiumCountryUSADeviceiPhone SEOperating Systemios 14.5.1 My Question or IssueI replaced my iphone SE and restored from backup. All my other apps remembered my login info, except for Spotify. I didn't remember my password, so I tried the Login w...

  • Visitor
  • Plan Premium Country USA Device iPhone SE Operating System ios 14.5.1   My Question or Issue I replaced my iphone SE and restored from backup. All my other apps remembered my login inf...
  • Ivan
  • Spotify Legend
  • 551 Views
  • 1 replies
  • 0 likes
  • Login
  • 551 Views
  • 1 replies
  • 0 likes