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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 415000 Views
  • 965 replies
  • 108 likes
  • Account
  • 415000 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181657 Views
  • 119 replies
  • 116 likes
  • Account
  • 1181657 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 102170 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 102170 Views
  • 68 replies
  • 10 likes

Playlists have disappeared and I can't access my account

Hello,I woke up this morning and from my other account I realised that 6 out of 7 of my playlists disappeared. I then tried logging in but it tells me password and username is incorrect. Did I get Hacked? Can someone please help me?Here is the link t...

  • Visitor
  • Hello, I woke up this morning and from my other account I realised that 6 out of 7 of my playlists disappeared. I then tried logging in but it tells me password and username is incorrect. Did I get ...
  • Billy-J
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con perfil de artista

Hola soy de Argentina y tengo un grupo llamado Pragma, con perfil de artista en spotify... resulta que recien entro al perfil de mi banda y aparece un nuevo lanzamiento titulado "Entre mis memorias", esto no pertenece a mi banda, aunque el nombre sea...

  • Casual Listener
  • Hola soy de Argentina y tengo un grupo llamado Pragma, con perfil de artista en spotify... resulta que recien entro al perfil de mi banda y aparece un nuevo lanzamiento titulado "Entre mis memorias",...
  • Mihail
  • Spotify Legend
  • 2507 Views
  • 3 replies
  • 0 likes
  • Other
  • 2507 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't unlink Spotify Student from old Account

Hey, I have an old Spotify account created with Facebook login and a new one via email login.The old account was linked to Unidays for Spotify Student discount, I canceled the subscription and now I have two free accounts. The problem is I can't appl...

  • Visitor
  • Hey,   I have an old Spotify account created with Facebook login and a new one via email login. The old account was linked to Unidays for Spotify Student discount, I canceled the subscription...
  • Mihail
  • Spotify Legend
  • 779 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 779 Views
  • 3 replies
  • 0 likes

Spotify For Artists Profile Picture

Whenever I try to change my profile picture for my artist page, it reverts to a black screen and shows my single cover as my profile picture. Can anybody help me with that?

  • Newbie
  • Whenever I try to change my profile picture for my artist page, it reverts to a black screen and shows my single cover as my profile picture. Can anybody help me with that?    
  • Billy-J
  • Spotify Star
  • 517 Views
  • 1 replies
  • 0 likes
  • Account
  • 517 Views
  • 1 replies
  • 0 likes

premium changed to free

PlanFree/PremiumCountryNetherlandsDeviceSamsung Galaxy 10Operating SystemAndroid Oreo My Question or IssuMy Premium Family account has been converted into a Free account without giving any reason. Why and how do I get things back. paid on August 20, ...

  • Casual Listener
  • Plan Free/Premium Country Netherlands Device Samsung Galaxy 10 Operating System Android Oreo   My Question or Issu My Premium Family account has been converted into a Free account...
  • Billy-J
  • Spotify Star
  • 340 Views
  • 3 replies
  • 0 likes
  • 340 Views
  • 3 replies
  • 0 likes

How can i get an artist page deleted?

Something embarrassing has been posted under an artist page with my full name and i want it to get deleted. It got quite some views so it also automatically uploaded the content to YouTube. I've asked the person if he could delete it but after a mont...

  • Casual Listener
  • Something embarrassing has been posted under an artist page with my full name and i want it to get deleted. It got quite some views so it also automatically uploaded the content to YouTube. I've aske...
  • Billy-J
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

email notifications

PlanPremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used to receive emails whenever I would log into my spotify account, and now (without changing anything) do not receive emails regarding log ins. I’d lik...

  • Casual Listener
  • Plan Premium Country     Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I used to receive emails whenever I would log into my spotify acc...
  • Billy-J
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

reporting premium account seller

I don´t know where to report those seller so I do it right here, I cant believe someone can sell without trouble now about 1400 Spotify Upgrades with his business company Offer on eBayREMOVED Ebay SellerREMOVED His homepageREMOVED *community rock sta...

  • Visitor
  • I don´t know where to report those seller so I do it right here, I cant believe someone can sell without trouble now about 1400 Spotify Upgrades with his business company   Offer on eBay REMO...
  • Billy-J
  • Spotify Star
  • 775 Views
  • 1 replies
  • 0 likes
  • 775 Views
  • 1 replies
  • 0 likes

Solved!! I have albums under an account i cannot access

My Question or Issuehi, i have uploaded an album on spotify through a 3rd party "distrokid".... i also had an album uploaded to spotify years ago by a friend. Both of these albums appear under artist "nikademus" but i have no access to this account. ...

  • Visitor
  • My Question or Issue hi, i have uploaded an album on spotify through a 3rd party "distrokid".... i also had an album uploaded to spotify years ago by a friend. Both of these albums appear under arti...
  • EthanS1
  • Community Legend
  • 497 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 497 Views
  • 2 replies
  • 0 likes

Can't redeem premium voucher

I bought a premium monthly voucher but it pops an error message and says I should contact support. What do I do? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) ...

  • Visitor
  • I bought a premium monthly voucher but it pops an error message and says I should contact support. What do I do?   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Mac...
  • AdamDam
  • Spotify Star
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes

Superuser Contribution No internet connection detected [ FIXED ! ]

! i already got this fixed, if you have the same problem check the comments maybe the replied could help ! Ever since Spotify had a new update I've been getting this problem. As said in the title, I have no internet connection detected, and i appear ...

  • Casual Listener
  •   ! i already got this fixed, if you have the same problem check the comments maybe the replied could help !     Ever since Spotify had a new update I've been getting this problem....
  • 6y45trnhrrxqek
  • Visitor
  • 25853 Views
  • 12 replies
  • 6 likes
  • Account
    Other
  • 25853 Views
  • 12 replies
  • 6 likes

Solved!! Has there been a data breach

A Number of people are reporting username and passwords not working. Over the last 2 days i have had people from three different countries access my account.Two added themselves to my family plan and they managed to reset my address and change my pas...

  • Newbie
  • A Number of people are reporting username and passwords not working. Over the last 2 days i have had people from three different countries access my account. Two added themselves to my family plan...
  • Billy-J
  • Spotify Star
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Spotify won't log in on ps4 /Android TV. Spotify connect doesn't work

PlanPremiumCOUNTRY AUSTRALIA Device(ANDROID TV /PS4 /SPOTIFY CONNECT FROM ANDROID MOBILE )Operating System(, Android Oreo, LATEST PS4 UPDATE My Question or Issue*Just before posting this I checked for a Spotify Android TV update and there was one. I ...

  • Casual Listener
  • Plan Premium COUNTRY AUSTRALIA  Device (ANDROID TV /PS4 /SPOTIFY CONNECT FROM ANDROID MOBILE ) Operating System (, Android Oreo, LATEST PS4 UPDATE    My Question or Issu...
  • Joel-M
  • Composer
  • 881 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 881 Views
  • 1 replies
  • 0 likes

Account

PlanPremiumCountry USA Device : IPhone XR Operating System(iOSMy Question or Issuei made a Spotify account under the name Unnatural , my pfp is me sitting on a field goal post in a black hoodie. I then bought the bundle for Hulu and Spotify and regis...

  • Visitor
  • Plan Premium Country USA  Device : IPhone XR  Operating System (iOS My Question or Issue i made a Spotify account under the name Unnatural , my pfp is me sitting on a field goal post...
  • Joel-M
  • Composer
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

[Android][Playlists] Recently Played on Home Page

The Recently Played section recently disappeared from the Home Page on the Android mobile app. This is an essential function to my listening. Honestly I don't care where you put it--back on the Home Page, it's old home in the Library, a new home some...

  • Newbie
  • The Recently Played section recently disappeared from the Home Page on the Android mobile app. This is an essential function to my listening.   Honestly I don't care where you put it--back on ...
  • Joel-M
  • Composer
  • 332 Views
  • 1 replies
  • 0 likes
  • Android
    Playlists
  • 332 Views
  • 1 replies
  • 0 likes

[Desktop][Other] Advertising on premium account, when I listen to playlists

I find myself listening to a playlist and I get advertising from Spotify, in which I am thanked for choosing them, I don't want to hear that when I have the premium package, one of the reasons why I pay is to not hear advertising!

  • Visitor
  • I find myself listening to a playlist and I get advertising from Spotify, in which I am thanked for choosing them, I don't want to hear that when I have the premium package, one of the reasons why I ...
  • Joel-M
  • Composer
  • 411 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 411 Views
  • 1 replies
  • 0 likes

Charged extra

PlanFree/PremiumCountryUnited StatesDeviceGoogle pixel 2XLOperating SystemANDROID My Question or Issue Charged an extra $41 on top of my $9.99... any reason for this I cannot find one in my agreement?

  • Visitor
  • Plan Free/Premium Country United States Device Google pixel 2XL Operating System ANDROID   My Question or Issue   Charged an extra $41 on top of my $9.99... any reason for this I...
  • Billy-J
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 363 Views
  • 1 replies
  • 0 likes

Can't Change My Account's Email

Hi, When I go to: https://www.spotify.com/us/account/profile/ I can't update my email address. I created my account through Facebook and have since updated the email I use for my Facebook account. I also would like to change my username which right n...

  • Casual Listener
  • Hi,   When I go to:    https://www.spotify.com/us/account/profile/   I can't update my email address. I created my account through Facebook and have since updated the email ...
  • Billy-J
  • Spotify Star
  • 706 Views
  • 3 replies
  • 0 likes
  • Account
  • 706 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to login and change my password

PlanPremium on family plan Country DeviceiPhone 11Operating SystemiOS 13.6.1 My Question or IssueI went to play music on my phone today and I saw that I had been logged out of my account. Everything was completely fine yesterday and I had no problems...

  • Visitor
  •   Plan Premium on family plan  Country   Device iPhone 11 Operating System iOS 13.6.1   My Question or Issue I went to play music on my phone today and I saw that I had...
  • Ivan
  • Spotify Legend
  • 407 Views
  • 2 replies
  • 0 likes
  • 407 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't create a brand new free account

I have upgraded to a Family Plan and send my son an invitation. Immediate problem is that the link from the "invitation" email takes me to a login page. So problem one - what account do I login with? He doesn't have an account. So after digging aroun...

  • Regular
  • I have upgraded to a Family Plan and send my son an invitation. Immediate problem is that the link from the "invitation" email takes me to a login page. So problem one - what account do I login with?...
  • Mihail
  • Spotify Legend
  • 18866 Views
  • 11 replies
  • 2 likes
  • Account
  • 18866 Views
  • 11 replies
  • 2 likes