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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8624 Views
  • 1 replies
  • 9 likes
  • Security
  • 8624 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 477118 Views
  • 978 replies
  • 111 likes
  • Account
  • 477118 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1209615 Views
  • 119 replies
  • 117 likes
  • Account
  • 1209615 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119635 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119635 Views
  • 72 replies
  • 12 likes

I can't find karaoke mode on my phone. Help?

My app is updated but there's no karaoke mode when I scroll down. I already tried logging in and out but it doesn't show up. My friends have karaoke mode on theirs, so I know it's not a problem with Spotify itself.

  • Visitor
  • My app is updated but there's no karaoke mode when I scroll down. I already tried logging in and out but it doesn't show up. My friends have karaoke mode on theirs, so I know it's not a problem with ...
  • lilislilit
  • Newbie
  • 31713 Views
  • 18 replies
  • 9 likes
  • 31713 Views
  • 18 replies
  • 9 likes

To change my email and my username

My Question or IssueGood day Spotify Help Team,I am writing here about my issues for my email and my username that has been going on for years. I have been using the same account ever since i was 13/14 years old ( now i am 21) and i created an email ...

  • Visitor
  • My Question or Issue Good day Spotify Help Team, I am writing here about my issues for my email and my username that has been going on for years. I have been using the same account ever since i was...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 153 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How can i change the location on which Spotify bases the recommended Concerts?

I have a premium account and I noticed in the last email with recommended concerts for me, that they were all based on a city I lived in from 2018 to 2020. I would like to change this to my current location but the help pages like https://support.spo...

  • Newbie
  • I have a premium account and I noticed in the last email with recommended concerts for me, that they were all based on a city I lived in from 2018 to 2020. I would like to change this to my current l...
  • Matt_M
  • Spotify Legend
  • 25304 Views
  • 12 replies
  • 6 likes
  • Account
    Other
    Subscription
  • 25304 Views
  • 12 replies
  • 6 likes

Solved!! Email change without password

Hello! So, I am in need of assistance. Here's the situation: My account is old, it was created with my first hotmail account. I have my spotify account connected with my Facebook account. This Facebook account I have managed to alter to my current em...

  • Casual Listener
  • Hello! So, I am in need of assistance. Here's the situation:    My account is old, it was created with my first hotmail account. I have my spotify account connected with my Facebook accou...
  • Maxim
  • Spotify Star
  • 341 Views
  • 3 replies
  • 0 likes
  • Account
  • 341 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account on the new phone

PlanPremiumCountryGeorgiaDevice(Realmi)Operating System(Android ) My Question or IssueI registered on Spotify via Facebook. I can log in on my computer via Facebook and on my old phone. On my new phone, Spotify tells me that the Facebook account was ...

  • Visitor
  • Plan Premium Country Georgia Device (Realmi) Operating System (Android )   My Question or Issue I registered on Spotify via Facebook. I can log in on my computer via Facebook and on my...
  • Ivelina
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution I seem to have 2 accounts - How do I get a refund for the one I don't use but have paid for!!!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have been paying for 2 accounts?!?!?

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Methinks
  • Visitor
  • 414 Views
  • 2 replies
  • 0 likes
  • Premium
  • 414 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't add a login option

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo, I've decided that I'm changing my facebook account so i deleted it from my login options....

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So, I'v...
  • Joan
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution A duo subscriber should be able to play music on two devices at the same time

I am (was) a Duo pass subscriber, having me and my partner's accounts attached. However all my devices are configured with my account, not her's (Sonos speakers, Google minis, Android phone in the car, etc). So when I'm driving in the car playing a p...

  • Newbie
  • I am (was) a Duo pass subscriber, having me and my partner's accounts attached. However all my devices are configured with my account, not her's (Sonos speakers, Google minis, Android phone in the ca...
  • longleafpa
  • Newbie
  • 2468 Views
  • 7 replies
  • 0 likes
  • 2468 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify library gone after Mac username change mishap

PlanPremium DeviceMacBook Pro 2019Operating SystemmacOS 14.1.1 My Question or Issue One fateful day last week, I decided I wanted to change my username on my computer. What a terrible mistake that was. Upon changing it, all my libraries were suddenly...

  • Casual Listener
  • Plan Premium   Device MacBook Pro 2019 Operating System macOS 14.1.1   My Question or Issue   One fateful day last week, I decided I wanted to change my username on my comput...
  • ramonl787
  • Visitor
  • 405 Views
  • 4 replies
  • 0 likes
  • Account
  • 405 Views
  • 4 replies
  • 0 likes

Inactive Email - Trying to log in

Can anyone point me in the right direction to update my email address? The email address on my account is an inactive old work account.

  • Visitor
  • Can anyone point me in the right direction to update my email address? The email address on my account is an inactive old work account. 
  • sloppy3
  • Visitor
  • 413 Views
  • 2 replies
  • 0 likes
  • 413 Views
  • 2 replies
  • 0 likes

Superuser Contribution Data requests then account deleted

I did a data request but then 4 days later the account was deleted (in order for me

  • Casual Listener
  • I did a data request but then 4 days later the account was deleted (in order for me 
  • Joan
  • Moderator
  • 210 Views
  • 2 replies
  • 0 likes
  • Account
  • 210 Views
  • 2 replies
  • 0 likes

Superuser Contribution Connecting Apple ID to account

When I try to login using Apple on my pc, it says there no account connected and bring me back to login screen, when I try on my phone it wants to make a new account, my Apple ID email and my Spotify email are the same, what’s going on and how do I c...

  • Visitor
  • When I try to login using Apple on my pc, it says there no account connected and bring me back to login screen, when I try on my phone it wants to make a new account, my Apple ID email and my Spotify...
  • Joan
  • Moderator
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Logout

I have a premium account and have noticed that the account's home address was switched to some strange address. I changed my password, but is it possible to do a mass logout of all devices that are connected to my spotify account?

  • Visitor
  • I have a premium account and have noticed that the account's home address was switched to some strange address. I changed my password, but is it possible to do a mass logout of all devices that are c...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
  • 150 Views
  • 1 replies
  • 0 likes

Account missing

My account randomly disappeared and I cannot login in. I have contacted spotify via email and did not get a response. I have been a premium member for a decade, what happened? Account: Please help!

  • Visitor
  • My account randomly disappeared and I cannot login in. I have contacted spotify via email and did not get a response. I have been a premium member for a decade, what happened?   Account: <r...
  • Maxim
  • Spotify Star
  • 257 Views
  • 3 replies
  • 0 likes
  • Account
  • 257 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Changing the phone number on my account

PlanFamily Premium My Question or IssueSo, let me start by saying that having no livechat, no contact form, no phone number is unacceptable on a company where you are paying a monthly service. I have tried another music app before and can't use it, t...

  • Regular
  • Plan Family Premium   My Question or Issue So, let me start by saying that having no livechat, no contact form, no phone number is unacceptable on a company where you are paying a monthly se...
  • AlejaR
  • Moderator
  • 5929 Views
  • 13 replies
  • 0 likes
  • Account
  • 5929 Views
  • 13 replies
  • 0 likes

Login Password reset problems

I have tried to log into my Spotify on my other devices and every time I do it says my password is incorrect. So then I reset it trying the password that I thought it was originally, and then it says you can’t use a previously used password. So then ...

  • Newbie
  • I have tried to log into my Spotify on my other devices and every time I do it says my password is incorrect. So then I reset it trying the password that I thought it was originally, and then it says...
  • 140 Views
  • 0 replies
  • 0 likes
  • Login
  • 140 Views
  • 0 replies
  • 0 likes

Spotify Account

I created a free Spotify account for my brand. I tried logging in after a week or so and it says there is no account associated to my email or username. When I try to go in and re create the account it says the email is already associated to an accou...

  • Visitor
  • I created a free Spotify account for my brand. I tried logging in after a week or so and it says there is no account associated to my email or username. When I try to go in and re create the account ...
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
  • 154 Views
  • 1 replies
  • 0 likes

Problems changing my region

My Question or IssueHi, I moved to the UK from New Zealand and I'm trying to join a family plan, but Spotify keeps saying that I can't until I change my region to the UK. I tried to do this in the settings but because I was already on a paid plan, it...

  • Visitor
  • My Question or Issue Hi, I moved to the UK from New Zealand and I'm trying to join a family plan, but Spotify keeps saying that I can't until I change my region to the UK. I tried to do this in the ...
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 134 Views
  • 1 replies
  • 0 likes

Solved!! Community bug

What is going on here with the notifications? I assume this is account related.The screenshot shows that all of these notifications for the years badges earned were all granted. at the same time.

  • Regular
  • What is going on here with the notifications?  I assume this is account related. The screenshot shows that all of these notifications for the years badges earned were all granted.  at th...
  • Maxim
  • Spotify Star
  • 144 Views
  • 3 replies
  • 0 likes
  • Account
  • 144 Views
  • 3 replies
  • 0 likes

Superuser Contribution All my playlists have been made public?

I use Spotify for my work as a music curator. I've always worked with the "Make my new lists public" option off and check to make sure they are not listed as public. I have revisited some lists made a month or so ago and they are all public now. Look...

  • Casual Listener
  • I use Spotify for my work as a music curator. I've always worked with the "Make my new lists public" option off and check to make sure they are not listed as public. I have revisited some lists made ...
  • 26554527
  • Newbie
  • 14701 Views
  • 27 replies
  • 14 likes
  • App & Features
  • 14701 Views
  • 27 replies
  • 14 likes