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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078811 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078811 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49702 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49702 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146017 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146017 Views
  • 4840 replies
  • 118 likes

Superuser Contribution Video podcasts only playing audio

PlanFree DeviceMacbook Pro 2015Operating SystemBig Sur Version 11.2.3 My Question or IssueWhenever I play a podcast with video (any podcast), the mini video player that pops out only shows the thumbnail while the audio plays. I've tried switching bro...

  • Casual Listener
  • Plan Free   Device Macbook Pro 2015 Operating System Big Sur  Version 11.2.3   My Question or Issue Whenever I play a podcast with video (any podcast), the mini video player ...
  • Eni
  • Moderator
  • 413 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 413 Views
  • 3 replies
  • 0 likes

Superuser Contribution I cant sign in to my prem account

PlanPreCountryPremiumDeviceInfinix hot 4Operating SystemAndroid My Question or IssueI can't to sign in to my account Why ?? , I have good Internet

  • Regular
  • Plan Pre Country Premium Device Infinix hot 4 Operating System Android   My Question or Issue I can't to sign in to my account  Why ?? , I have good Internet 
  • MafeG
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 191 Views
  • 1 replies
  • 0 likes

Instead of changing the typo of my artist name, they created a new profile.

Hey guys, as the title states, I got an artist accounthttps://open.spotify.com/artist/0Ql6S1E3Q82eyX6VbAz3bm?si=okLs9USfRFqtT59ZLRpdHgcalled Elaz, but I wanted to have a capital Z to get the name "ElaZ".I filed a request with the label and they sent ...

  • Regular
  • Hey guys, as the title states, I got an artist account https://open.spotify.com/artist/0Ql6S1E3Q82eyX6VbAz3bm?si=okLs9USfRFqtT59ZLRpdHg called Elaz, but I wanted to have a capital Z to get the name...
  • Maxim
  • Spotify Star
  • 310 Views
  • 7 replies
  • 0 likes
  • Account
  • 310 Views
  • 7 replies
  • 0 likes

login via Facebook does not work

PlanFreeCountryGermanyDeviceSmartphone, PCOperating SystemAndroid, Windows 10 My Question or IssueThe login via Facebook has not worked for a few days. An error message appears (in German): "Da ist wohl etwas schiefgegangen. Versuche es noch einmal o...

  • Regular
  • Plan Free Country Germany Device Smartphone, PC Operating System Android, Windows 10   My Question or Issue The login via Facebook has not worked for a few days. An error message appea...
  • TheRealNutcracker
  • Regular
  • 435 Views
  • 8 replies
  • 0 likes
  • Account
    Login
  • 435 Views
  • 8 replies
  • 0 likes

I have 2 accounts

I have 2 accounts and I deleted one with the correct email, but i tried putting the email from account 2 to account 1 and it said “This account email already exists” i dont know if its a bug or something.

  • Newbie
  • I have 2 accounts and I deleted one with the correct email, but i tried putting the email from account 2 to account 1 and it said “This account email already exists” i dont know if its a bug or somet...
  • MauriceMV
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • Account
  • 224 Views
  • 1 replies
  • 0 likes

Connecting to Spotify kids without email

PlanPremiumCountrySweden My Question or IssueOkay, so I currently have Premium that I share with hubby. I now want my kids to use Spotify kids. I’m however is logged in via Facebook and in order to login via the Kids app you need to log in via e-mail...

  • Newbie
  • Plan Premium Country Sweden   My Question or Issue Okay, so I currently have Premium that I share with hubby. I now want my kids to use Spotify kids. I’m however is logged in via Facebook&...
  • TreyAnastasio
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 161 Views
  • 1 replies
  • 0 likes

Downgrading from Family To Due without account loss

I currently have a "Family" plan with 2 members. I am the plan manager, my partner the other plan member. I want to downgrade this to the Duo package. On the "downgrade" screen its suggests my partner might lose her account, though it's not clear whe...

  • Newbie
  • I currently have a "Family" plan with 2 members. I am the plan manager, my partner the other plan member. I want to downgrade this to the Duo package. On the "downgrade" screen its suggests my partne...
  • TreyAnastasio
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account suddenly changed to the "Free" type after September

PlanUnlimitedCountryFinlandDeviceWindows 10 laptopOperating SystemWindows 10 My Question or IssueI don't know why, but my account turned to 'Free' (it says Free if I go to account description page). My last receipt is from September 2021 and it says ...

  • Casual Listener
  •   Plan Unlimited Country Finland Device Windows 10 laptop Operating System Windows 10   My Question or Issue I don't know why, but my account turned to 'Free' (it says Free if I ...
  • Ver
  • Moderator
  • 296 Views
  • 5 replies
  • 1 likes
  • Account
    Subscription
    Unlimited
  • 296 Views
  • 5 replies
  • 1 likes

Superuser Contribution My premium plan is gone

Today I got some kind of weird issue, my facebook account is cannot be logged in by the way when I login with the facebook's email it turn to another account which not have a premium, I cannot see any receipt from this account but the receipt is cont...

  • Newbie
  • Today I got some kind of weird issue, my facebook account is cannot be logged in by the way when I login with the facebook's email it turn to another account which not have a premium, I cannot see an...
  • CarlosE
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 204 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Got `Confirm Email` Email Sent After A Day Of Making My Account

My Question or IssueNot sure if this is just how Spotify works, but I just need some reassurance to make sure nobody has gotten into my account somehow. Does Spotify normally send the "Confirm Email" email to the email you used to create a Spotify ac...

  • Regular
  • My Question or Issue Not sure if this is just how Spotify works, but I just need some reassurance to make sure nobody has gotten into my account somehow. Does Spotify normally send the "Confirm Emai...
  • Kiril
  • Moderator
  • 241 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 241 Views
  • 3 replies
  • 0 likes

Superuser Contribution Daily Mixs not updating

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNon of my Daily Mixes had updated for a long time

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Non of ...
  • Ver
  • Moderator
  • 115 Views
  • 1 replies
  • 1 likes
  • Other
    Premium
  • 115 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify Crashes on Startup in Online Mode after new Phone (Profile?)

PlanPremium (Duo)CountryGermanyDeviceXiaomi 11TOperating SystemAndroid wird MUI 12.5 My Question or IssueI changed my mobile to a new one. Installation done and startet to Login. Directly Crash.Clean Install done, same Problem still.Changed Battery s...

  • Not applicable
  • Plan Premium (Duo) Country Germany Device Xiaomi 11T Operating System Android wird MUI 12.5   My Question or Issue I changed my mobile to a new one. Installation done and startet to Lo...
  • Jeremy
  • Moderator
  • 238 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 238 Views
  • 3 replies
  • 0 likes

Superuser Contribution How can I make spotify not forget what songs were already played on shuffle?

PlanFreeCountryUS Device(Android)Operating System My Question or IssueI notice that when I stop playing my shuffled playlist, when I try to resume it later on, it seems the app forgets what songs were previously played and will repeat songs instead o...

  • Casual Listener
  •   Plan Free Country US   Device (Android) Operating System   My Question or Issue I notice that when I stop playing my shuffled playlist, when I try to resume it later on, i...
  • Alex
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • Free
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Other] Alert when logged in to many times

I was logged into Spotify on my Mac and when I tried to login / play on my iPhone the song would just start and stop. After spending and hour searching the web I came across that you had to logout of one device. If your app can make the songs stop pl...

  • Casual Listener
  • I was logged into Spotify on my Mac and when I tried to login / play on my iPhone the song would just start and stop. After spending and hour searching the web I came across that you had to logout of...
  • Jeremy
  • Moderator
  • 119 Views
  • 3 replies
  • 0 likes
  • Other
  • 119 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlists of a deleted account

Can I still play playlists of a deceased persons deleted account if I save them by clicking the heart?

  • Newbie
  • Can I still play playlists of a deceased persons deleted account if I save them by clicking the heart? 
  • Jeremy
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recent activity not visible on my profile

PlanFree CountryPakistan DeviceSamsung A32 Operating SystemAndroid 11 My IssueMy recent activity doesn't show up on my profile even though my listening activity is on. It's not a new issue; it's been like this ever since I set up my account. It seems...

  • Casual Listener
  • Plan Free   Country Pakistan   Device Samsung A32   Operating System Android 11   My Issue My recent activity doesn't show up on my profile even though my listening a...
  • Alex
  • Moderator
  • 274 Views
  • 1 replies
  • 1 likes
  • Account
    Free
    Other
  • 274 Views
  • 1 replies
  • 1 likes

Superuser Contribution Layout has changed and I can't find anything - in particular recently played!

I am in a different country and had to change my settings and login again but when I logged in the whole layout has changed and I can't see my recently played albums. I don't know what they were called and I can no longer access them. This new layout...

  • Newbie
  • I am in a different country and had to change my settings and login again but when I logged in the whole layout has changed and I can't see my recently played albums. I don't know what they were call...
  • Alex
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • Other
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently listened not updating

Recently listened tab (+ recently listened artists) is not updating. I have logged out, downloaded the app again, changed settings back and forth, even tried other devices. Nothing is working

  • Casual Listener
  • Recently listened tab (+ recently listened artists) is not updating. I have logged out, downloaded the app again, changed settings back and forth, even tried other devices. Nothing is working  
  • CarlosE
  • Moderator
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
  • 187 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Mobile][Your Library] Cancel Artist option

An option to remove a particular artist from all Daily Mixes, Likes, Playlists, etc permanently. A method to completely "Cancel" the artist. For example: I used to like Twenty One Pilots, but I discovered they support the Confederate Flag. As a resul...

  • Casual Listener
  • An option to remove a particular artist from all Daily Mixes, Likes, Playlists, etc permanently.  A method to completely "Cancel" the artist.    For example:  I used to like Twe...
  • MyNameIsJuren
  • Casual Listener
  • 252 Views
  • 2 replies
  • 0 likes
  • Mobile
    Your Library
  • 252 Views
  • 2 replies
  • 0 likes

Superuser Contribution Tesla account issue.

BackgroundI have had spotify premium for years.I use it with logitec mediacenter (spotty plugin) in my house. I notice that it does not logout or stop playing on my phone while im working out if my other family members listen to music in my house. I ...

  • Casual Listener
  • Background I have had spotify premium for years. I use it with logitec mediacenter (spotty plugin)  in my house. I notice that it does not logout or stop playing on my phone while im working o...
  • AndresM
  • Moderator
  • 1248 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 1248 Views
  • 5 replies
  • 0 likes