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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422580 Views
  • 965 replies
  • 108 likes
  • Account
  • 422580 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187199 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187199 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

It says my e-mail address is already taken.

I found out I have two spotify accounts so I closed one, so I could add that email to the account I mainly use. However, it is still telling that email address is taken.

  • Visitor
  • I found out I have two spotify accounts so I closed one, so I could add that email to the account I mainly use. However, it is still telling that email address is taken.
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Solved!! VAT?

Do you charge VAT on the subsription?How can I get a VAT invoice so I can claim it back?

  • Newbie
  • Do you charge VAT on the subsription? How can I get a VAT invoice so I can claim it back?
  • ProgresoTecnologico
  • Newbie
  • 27263 Views
  • 14 replies
  • 2 likes
  • 27263 Views
  • 14 replies
  • 2 likes

Unintentional change of email address

This morning I received an email telling me that my email had been changed.PlanFreeCountryItalyDeviceSamsung Galaxy A34 5GOperating SystemAndroid 14My Question or IssueI have never changed my email address. I don't know who could have done it.**bleep...

  • Visitor
  • This morning I received an email telling me that my email had been changed. Plan Free Country Italy Device Samsung Galaxy A34 5G Operating System Android 14 My Question or Issue I have neve...
  • djankuaza
  • Newbie
  • 156 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 156 Views
  • 2 replies
  • 0 likes

Superuser Contribution ads appear even though the premium is still valid

my spotify account in handphone is in premium mode, but in my pc it show some ads even though my premium plan is still valid

  • Casual Listener
  • my spotify account in handphone is in premium mode, but in my pc it show some ads even though my premium plan is still valid
  • blueday
  • Casual Listener
  • 824 Views
  • 14 replies
  • 1 likes
  • 824 Views
  • 14 replies
  • 1 likes

Superuser Contribution When entering address, "Address is not valid" error occurs for every address

PlanFree (Trying to re-join Premium)CountryUSADevicePC, iPhone 7Operating SystemWindows 10, iOSMy Question or IssueWas trying to rejoin premium with a new card, but any address I put on any device or browser gave me the "Address is not valid" error. ...

  • Casual Listener
  • Plan Free (Trying to re-join Premium) Country USA Device PC, iPhone 7 Operating System Windows 10, iOS My Question or Issue Was trying to rejoin premium with a new card, but any address I pu...
  • tvBallistic
  • Newbie
  • 4718 Views
  • 9 replies
  • 1 likes
  • Account
    Free
    Subscription
  • 4718 Views
  • 9 replies
  • 1 likes

WAVR.ai playlist HELP suspicious streams

This playlist keeps gaining me listeners from Finland when I dont want them and never signed up for their service. I was added to Waver.ai's playlist a day ago and I have heard accounts have been banned for even just being put on it. I do not want my...

  • Newbie
  • This playlist keeps gaining me listeners from Finland when I dont want them and never signed up for their service. I was added to Waver.ai's playlist a day ago and I have heard accounts have been ban...
  • xoberecords
  • Roadie
  • 5161 Views
  • 4 replies
  • 7 likes
  • Account
  • 5161 Views
  • 4 replies
  • 7 likes

Need help with my account not working for me it is hooked to my husband's

For some reason the premium account that I pay for is hooked to my husband's phone not mine I talked to one of your representatives they were supposed to look in to it .

  • Visitor
  • For some reason the premium account that I pay for is hooked to my husband's phone not mine I talked to one of your representatives they were supposed to look in to it .
  • ribezaz
  • Rising Star 3
  • 95 Views
  • 1 replies
  • 1 likes
  • 95 Views
  • 1 replies
  • 1 likes

Getting charged double but I cant see ut in my account

Hi, im currently getting charged directly to my bank account for spotify but I have spotify premium included with my phone company monthly.when i check my bills in my account it says there is none (since its included in the phone company subscription...

  • Visitor
  • Hi, im currently getting charged directly to my bank account for spotify but I have spotify premium included with my phone company monthly. when i check my bills in my account it says there is none ...
  • Not applicable
  • 165 Views
  • 2 replies
  • 1 likes
  • Subscription
  • 165 Views
  • 2 replies
  • 1 likes

Superuser Contribution Deleted only Login method and can't log back in as email and password gone

My friend was planning to change his email and password in the login methods settings. And he clicked remove instead of update and it logged him out of his phone and laptop and he can't back in via email or password as it does not contain a password ...

  • Newbie
  • My friend was planning to change his email and password in the login methods settings. And he clicked remove instead of update and it logged him out of his phone and laptop and he can't back in via e...
  • Yordan
  • Moderator
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is my premium account not working in a different country?

I just moved from Germany to New Zealand for a one year stay abroad and I have a normal Spotify subsctiption. After my spotify stopped working I switched the country settings to NZ but it is still not working and keeps telling me that I only have a s...

  • Visitor
  • I just moved from Germany to New Zealand for a one year stay abroad and I have a normal Spotify subsctiption. After my spotify stopped working I switched the country settings to NZ but it is still no...
  • Yordan
  • Moderator
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Profile in Google Search.

I recently discovered, while googling myself, that I have a public spotify-profile with my profile picture from Facebook. I may at one point have connected my spotify-account with facebook, but have since removed the connection, but appearently Spoti...

  • Newbie
  • I recently discovered, while googling myself, that I have a public spotify-profile with my profile picture from Facebook. I may at one point have connected my spotify-account with facebook, but h...
  • bradavon
  • Roadie
  • 2875 Views
  • 2 replies
  • 0 likes
  • 2875 Views
  • 2 replies
  • 0 likes

Superuser Contribution I put in the correct username and password to login, it doesn't let me logi

If I go onto my laptop and try to login to that, I use the correct username and the correct password but it still says "incorrect username or password" I've tried using my email too and it doesn't work. Please help

  • Visitor
  • If I go onto my laptop and try to login to that, I use the correct username and the correct password but it still says "incorrect username or password" I've tried using my email too and it doesn't ...
  • Vasil
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

I have Premium Duo, does my husband need to set up a separate account

Spotify is downloaded to our laptop and I am able to see and edit my own playlists but my husband does not appear anywhere in my account, does he have to set up his own personal account even though we have Premium duo?

  • Visitor
  • Spotify is downloaded to our laptop and I am able to see and edit my own playlists but my husband does not appear anywhere in my account, does he have to set up his own personal account even though w...
  • BenedicteJebsen
  • Visitor
  • 737 Views
  • 2 replies
  • 0 likes
  • 737 Views
  • 2 replies
  • 0 likes

Superuser Contribution Configuración

Cambié mi configuración a que mi perfil no se vea público y ahora no puedo volver a hacer lo mismo para que esta vez sea público PlanPremiumCountryCDMXDeviceiPhone 13Operating SystemiOS 17

  • Casual Listener
  • Cambié mi configuración a que mi perfil no se vea público y ahora no puedo volver a hacer lo mismo para que esta vez sea público  Plan Premium Country CDMX Device iPhone 13 Operating Syst...
  • MihailY
  • Moderator
  • 151 Views
  • 3 replies
  • 0 likes
  • Account
  • 151 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify web tab glitch?

My Spotify web keeps saying I have "too many" tabs open when I really have 5 open, I have tried removing my browser history and resetting my computer but nothing would work, anybody else have any suggestions on what else I can do?

  • Regular
  •   My Spotify web keeps saying I have "too many" tabs open when I really have 5 open, I have tried removing my browser history and resetting my computer but nothing would work, anybody else have...
  • Yordan
  • Moderator
  • 267 Views
  • 7 replies
  • 0 likes
  • Other
  • 267 Views
  • 7 replies
  • 0 likes

hacked!!!!

Dear Spotify Support Team,I am writing to express my extreme frustration and anger regarding repeated unauthorized access to my Spotify account. Despite numerous password resets and ensuring that I log out from all devices, someone from India continu...

  • Visitor
  • Dear Spotify Support Team, I am writing to express my extreme frustration and anger regarding repeated unauthorized access to my Spotify account. Despite numerous password resets and ensuring that I...
  • Maxim
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Account suspended as monthly payment failed on 12th April ..

Gave a new credit card , looks like I have to wait until 12th May to use Sotify , is this normal?

  • Visitor
  • Gave a new credit card , looks like I have to wait until 12th May to use Sotify , is this normal?
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Address with 1/2

My new address has a 1/2 because it's a duplex and spotify doesn't recognize it as a valid address. How do I update my address?

  • Visitor
  • My new address has a 1/2 because it's a duplex and spotify doesn't recognize it as a valid address.  How do I update my address?
  • Callec00
  • Visitor
  • 255 Views
  • 2 replies
  • 1 likes
  • Account
  • 255 Views
  • 2 replies
  • 1 likes