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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421067 Views
  • 965 replies
  • 108 likes
  • Account
  • 421067 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186354 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186354 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103420 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103420 Views
  • 69 replies
  • 10 likes

Multiple artists mixed under the same name.

You may know HOME, artist well known by his track Resonance. Or you may know HOME as a different artist for different work, but the one I listen too has his most popular release (Odyssey) mixed with work from other artists on this accounthttps://open...

  • Visitor
  • You may know HOME, artist well known by his track Resonance. Or you may know HOME as a different artist for different work, but the one I listen too has his most popular release (Odyssey) mixed with ...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

How to change my country?

Hi Spotify community, I've recently moved from Switzerland to Australia and I'm trying to change my country. There are instructions on how to do this in the support pages, but they simply don't work. If I try to change my country I get thrown to a ne...

  • Newbie
  • Hi Spotify community, I've recently moved from Switzerland to Australia and I'm trying to change my country. There are instructions on how to do this in the support pages, but they simply don't work....
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Unable to place a vote in Live Ideas

PlanPremiumCountryPoland DeviceDell Latitude 5520Operating SystemWindows 10 My Question or IssueHello,as an effect of my dissatisfaction from recent UI updates (small sidebar queue and inability to jump to song in playlist (doesn't work for Favourite...

  • Casual Listener
  • Plan Premium Country Poland   Device Dell Latitude 5520 Operating System Windows 10   My Question or Issue Hello, as an effect of my dissatisfaction from recent UI updates (smal...
  • Billy-J
  • Spotify Star
  • 154 Views
  • 3 replies
  • 0 likes
  • Account
  • 154 Views
  • 3 replies
  • 0 likes

Can't see songs in my libraries

Hello, I've recently switched from Premium account to Spotify Free and now I can't access any songs in my libraries. When I open the library it looks empty although nothing has been deleted. I'm using the same account. I tried logging out and in, uni...

  • Newbie
  • Hello, I've recently switched from Premium account to Spotify Free and now I can't access any songs in my libraries. When I open the library it looks empty although nothing has been deleted. I'm usin...
  • Billy-J
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • Account
  • 109 Views
  • 1 replies
  • 0 likes

Débito indevido

Cancelei uma conta que não usava,aí vcs estornou 21,90 no sábado hj tornou debitar sendo que não tenho mais conta só free

  • Visitor
  • Cancelei uma conta que não usava,aí vcs estornou 21,90 no sábado hj tornou debitar sendo que não tenho mais conta só free
  • Billy-J
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

my account was hacked

how i can identify the intruderi have PC nameneed his IP or something like this

  • Visitor
  • how i can identify the intruder i have PC name need his IP or something like this
  • Billy-J
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution Aparece música que no he escuchado en mis recientes.

PlanPremiumCountry ChileDevice(Samsung Galaxy)Operating System(Android.) My Question or Issue Hola, hace un tiempo me aparece actividad de otra persona, en recientes me aparece música que yo no he escuchado, la borro y v vuelve a aparecer, cerré sesi...

  • Casual Listener
  • Plan Premium Country  Chile Device (Samsung Galaxy) Operating System (Android.)   My Question or Issue  Hola, hace un tiempo me aparece actividad de otra persona, en reciente...
  • OscarDC
  • Moderator
  • 8470 Views
  • 6 replies
  • 1 likes
  • Account
  • 8470 Views
  • 6 replies
  • 1 likes

I can't change my region - Spotify Family

So, I was living in India for a year and i was sharing a Spotify Family subscription with some of my friends in there. Now, i moved back to my country in North Africa and i wanted to change my account region so Spotify could stop suggesting me Indian...

  • Newbie
  • So, I was living in India for a year and i was sharing a Spotify Family subscription with some of my friends in there. Now, i moved back to my country in North Africa and i wanted to change my accoun...
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Spotify Keeps deleting my accounts!

I am using Spotify web and recently my account was deleted (I think) when i tried to log in it said that the password or email was wrong (That's impossible) I know my password. so i made a new account and after a day it got the same issue! when i tri...

  • Casual Listener
  • I am using Spotify web and recently my account was deleted (I think) when i tried to log in it said that the password or email was wrong (That's impossible) I know my password. so i made a new accoun...
  • dumb_Wisdom
  • Casual Listener
  • 1352 Views
  • 5 replies
  • 2 likes
  • Account
    Free
    Login
    Other
    Security
  • 1352 Views
  • 5 replies
  • 2 likes

quando eu sigo a playlist de alguma conta do spotify a pessoa e notificada?

eu comocei a seguir uma playlist de uma conta pessoal do spotify e me surgiu a curiosidade se a pessoa fica sabendo que estou seguindo ou se ela ate mesmo consegue ver que estou ouvindo a playlist

  • Visitor
  • eu comocei a seguir uma playlist de uma conta pessoal do spotify e me surgiu a curiosidade se a pessoa fica sabendo que estou seguindo ou se ela ate mesmo consegue ver que estou ouvindo a playlist
  • Billy-J
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

family member can't log in to existing account

Existing account user suddenly was asked to log in and system won't allow it. Have tried every combination of email, ID, and password combinations. The link to reset the password isn't being received at either the administrators of family members ema...

  • Newbie
  • Existing account user suddenly was asked to log in and system won't allow it. Have tried every combination of email, ID, and password combinations. The link to reset the password isn't being receiv...
  • Billy-J
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Solved!! Profile not showing up in search results

Hi! My profile doesn't shows up in search results. I do have a premium account and I've uploaded some playlists but my username does not show up in search. My account is linked to my Facebook account too and peaple can join my Spotify page if I share...

  • Casual Listener
  • Hi! My profile doesn't shows up in search results. I do have a premium account and I've uploaded some playlists but my username does not show up in search. My account is linked to my Facebook account...
  • jcifre
  • Casual Listener
  • 4828 Views
  • 4 replies
  • 0 likes
  • Other
    Premium
  • 4828 Views
  • 4 replies
  • 0 likes

Solved!! Eu não consigo receber o link no email para alteração da senha.

Eu sei que o email está correto porque eu estou logado no app, mas eu não consigo logar no laptop, porque não sei a senha, eu já pedi a alteração da senha mas eu não recebo o email. Já vi no spam e nada.

  • Casual Listener
  • Eu sei que o email está correto porque eu estou logado no app, mas eu não consigo logar no laptop, porque não sei a senha, eu já pedi a alteração da senha mas eu não recebo o email. Já vi no spam e n...
  • Billy-J
  • Spotify Star
  • 209 Views
  • 3 replies
  • 0 likes
  • 209 Views
  • 3 replies
  • 0 likes

hola, por que no puedo cambiar mi correo en la cuenta de spotify?

Cree mi cuenta de spotify con otra cuenta pero esta vinculado con mi facebook. Desactive mi cuenta de facebook por unos meses y spotify se me cierra automaticamente, quiero cambiar el correo y el usario pero casi siempre me dce que no puedo hacerlo, ...

  • Visitor
  • Cree mi cuenta de spotify con otra cuenta pero esta vinculado con mi facebook. Desactive mi cuenta de facebook por unos meses y spotify se me cierra automaticamente, quiero cambiar el correo y el usa...
  • Billy-J
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Tự trừ tiền khi chưa hết hạn

Chưa hết hạn Spotify tự động trừ tiền ở tài khoản ngân hàng

  • Visitor
  • Chưa hết hạn Spotify tự động trừ tiền ở tài khoản ngân hàng
  • Billy-J
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Troquei de celular, não consigo fazer o login, como faço?

Quando vou fazer o login, aparece que a senha e a conta estão erradas, para entrar sem senha eu coloco meu email e o Spotify fala que não encontrou nenhum.

  • Visitor
  • Quando vou fazer o login, aparece que a senha e a conta estão erradas, para entrar sem senha eu coloco meu email e o Spotify fala que não encontrou nenhum.
  • Billy-J
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

why don’t the music / podcast play?

i don’t have premium, and when i try to shuffle the playlist the music never plays. only an ad sometimes. the songs in the playlist all gray

  • Visitor
  • i don’t have premium, and when i try to shuffle the playlist the music never plays. only an ad sometimes. the songs in the playlist all gray
  • Billy-J
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

How to delete spotify account

I do not want people following me.

  • Visitor
  • I do not want people following me.
  • Billy-J
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

To deactivate one of my account

PlanFreeCountryIndiaDeviceoneplus nord 2Operating Systemandroid 13 My Question or IssueActually i have almost 3 accounts on spotify 2 from my mail and 1 with my mobile number.Now i want to deactivate one of my mail id's account because i don't have a...

  • Visitor
  • Plan Free Country India Device oneplus nord 2 Operating System android 13   My Question or Issue Actually i have almost 3 accounts on spotify 2 from my mail and 1 with my mobile number...
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • Account
  • 118 Views
  • 1 replies
  • 0 likes