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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8921 Views
  • 1 replies
  • 9 likes
  • Security
  • 8921 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480064 Views
  • 979 replies
  • 111 likes
  • Account
  • 480064 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210422 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210422 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120579 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120579 Views
  • 72 replies
  • 12 likes

Can't Login with Facebook on OSX

Hello, I can't log in into Spotify with Facebook. Sometimes there is a red Message "Service is temporiary unavailable" and sometimes there isn't even a message. I installed Spotify new but that doesn't work. On iPhone and iPad it's the same problem. ...

  • Visitor
  • Hello, I can't log in into Spotify with Facebook. Sometimes there is a red Message "Service is temporiary unavailable" and sometimes there isn't even a message. I installed Spotify new but that doesn...
  • 185 Views
  • 0 replies
  • 0 likes
  • Login
  • 185 Views
  • 0 replies
  • 0 likes

No email from Spotify telling me my username and password?

I log into Spotify through my Facebook account and would like a normal account username and password so I can log in without Facebook. I have pressed the 'sent email to set password' button in the 'set device password' section of my account, but no e...

  • Newbie
  • I log into Spotify through my Facebook account and would like a normal account username and password so I can log in without Facebook. I have pressed the 'sent email to set password' button in the 's...
  • 133 Views
  • 0 replies
  • 0 likes
  • Account
  • 133 Views
  • 0 replies
  • 0 likes

Charges

I have a charge for something I didn't even buy for 10.71 I need to know what I am paying for here.

  • Newbie
  • I have a charge for something I didn't even buy for 10.71 I need to know what I am paying for here.
  • 141 Views
  • 0 replies
  • 0 likes
  • Account
  • 141 Views
  • 0 replies
  • 0 likes

Charged 3 times and still not on premium

I'm trying to get premium and I'm still on trial version. My credit card got charged 3 times. M I updated my phone, reinstalled the app, logged out, signed back in. I literally tried everything but I still don't get premium.

  • Newbie
  • I'm trying to get premium and I'm still on trial version. My credit card got charged 3 times. M I updated my phone, reinstalled the app, logged out, signed back in. I literally tried everything but I...
  • MattSuda
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • Premium
  • 160 Views
  • 1 replies
  • 0 likes

Can I recover deleted songs from a playlist?

Today I noticed that my "song of the day" playlist had all it's songs deleted. I don't know if I accidentally clicked something to make this happen, but I noticed at Friday 10:55am. I was using this playlist yesterday night and all the songs were sti...

  • Newbie
  • Today I noticed that my "song of the day" playlist had all it's songs deleted. I don't know if I accidentally clicked something to make this happen, but I noticed at Friday 10:55am. I was using this ...
  • 186 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Other
  • 186 Views
  • 0 replies
  • 0 likes

HELP!!!

Ok. I got the 7 day free trial and I didn't know when it was gonna end cuz I wasn't paying attention to it, then the trial ended and I want it back like that change ur date and time in settings glitch thing. My question is CAN I DO THAT GLITCH/HACK O...

  • Newbie
  • Ok. I got the 7 day free trial and I didn't know when it was gonna end cuz I wasn't paying attention to it, then the trial ended and I want it back like that change ur date and time in settings glitc...
  • MattSuda
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • Free
    Other
    Premium
    Subscription
    Unlimited
  • 263 Views
  • 1 replies
  • 0 likes

Hey Spotify! What is the deal with the family plan in Canada ??? No one seems to have any answers

Hey Spotify! What is the deal with the family plan in Canada ??? No one seems to have any answers as to what is going on. Some threads are over a year old and no answers.At this point, its cheaper for me to sign everyone up for slacker radio for $4 a...

  • Newbie
  • Hey Spotify! What is the deal with the family plan in Canada ??? No one seems to have any answers as to what is going on. Some threads are over a year old and no answers. At this point, its cheaper ...
  • ProgTym
  • Roadie
  • 484 Views
  • 2 replies
  • 5 likes
  • 484 Views
  • 2 replies
  • 5 likes

how do i subscribed with my google account

so insted of puting a credit card on i want to subscribe and make it pay through my google account but i have no idea how to get their and ive tryed a lot!?!

  • Casual Listener
  • so insted of puting a credit card on i want to subscribe and make it pay through my google account but i have no idea how to get their and ive tryed a lot!?!
  • Reflux_
  • Community Legend
  • 534 Views
  • 6 replies
  • 0 likes
  • Premium
  • 534 Views
  • 6 replies
  • 0 likes

Being charge while having a free account. Money stolen!!!

So I haven't use Spotify in a while. It shows I have a free account BUT I WAS JUST CHARGED $10 and the site doesn't make it easy to find out how to get a refund. If i have a free account. How in the world did o get charged. Spotify. You really just s...

  • Casual Listener
  • So I haven't use Spotify in a while. It shows I have a free account BUT I WAS JUST CHARGED $10 and the site doesn't make it easy to find out how to get a refund. If i have a free account. How in the ...
  • Quest321
  • Casual Listener
  • 202 Views
  • 2 replies
  • 0 likes
  • Account
  • 202 Views
  • 2 replies
  • 0 likes

How to access acct

Have been prem subscriber for many years - for whatever reason, I can no longer select music for offline listening - when trying to access acct, I seem to no longer recall my user ID or password .... Do not believe I accessed via facebook - I tried w...

  • Newbie
  • Have been prem subscriber for many years - for whatever reason, I can no longer select music for offline listening - when trying to access acct, I seem to no longer recall my user ID or password .......
  • 132 Views
  • 0 replies
  • 0 likes
  • Premium
  • 132 Views
  • 0 replies
  • 0 likes

Can't log onto Spotify "This service is not available. Please try again later."

A few days ago I couldn't play any songs from Spotify because it said I was offline. I decided to reinstall and now I can't even log in and the message I get is "This service is not available. Please try again later.". I've checked my firewall and Sp...

  • Casual Listener
  • A few days ago I couldn't play any songs from Spotify because it said I was offline. I decided to reinstall and now I can't even log in and the message I get is "This service is not available. Please...
  • jean3601
  • Community Legend
  • 292 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 292 Views
  • 3 replies
  • 0 likes

Accidentally deleted song

Accidentally swiped away a song in my playlist, have no idea what it was, can you recover it?

  • Newbie
  • Accidentally swiped away a song in my playlist, have no idea what it was, can you recover it?
  • Taylor
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 235 Views
  • 1 replies
  • 0 likes

I had Spotify premium and they charged my my bank account 15 times

Spotify charged me 15 times in my banking account. I am not happy at all and request a refund on my account.

  • Newbie
  • Spotify charged me 15 times in my banking account. I am not happy at all and request a refund on my account.
  • Taylor
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

multiple charges!

I have had Spotify for 3 months now. I just overdrafted because they charged the normal 12.99 for the month, then charged me again! As I looked back through my statements, I has been more than once every month! I need to be contacted and refunded or ...

  • Newbie
  • I have had Spotify for 3 months now. I just overdrafted because they charged the normal 12.99 for the month, then charged me again! As I looked back through my statements, I has been more than once e...
  • Taylor
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Username password change

I always log in with my facebook account but now I want to log in with my spotify account number. At my account you can ask spotify to send an email to set the password for your spotify account not facebook account. When I click on that button they s...

  • Newbie
  • I always log in with my facebook account but now I want to log in with my spotify account number.  At my account you can ask spotify to send an email to set the password for your spotify accoun...
  • Taylor
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
  • 165 Views
  • 1 replies
  • 0 likes

HOW TO CANCEL MY SUSCRIPTION

Please! I need help, How to cancell my suscription, I don't see where I have to click. Thanks!

  • Visitor
  • Please! I need help, How to cancell my suscription, I don't see where I have to click. Thanks!
  • Ox1
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 142 Views
  • 1 replies
  • 0 likes

Stolen premium account

Two day ago I couln't log in to my account on Spotify. I have Premium subscription.When I tried to reset password and filled form there are no mail in my inbox.I thought I will try to create new account with the same mail - if my mail is still in spo...

  • Visitor
  • Two day ago I couln't log in to my account on Spotify. I have Premium subscription. When I tried to reset password and filled form there are no mail in my inbox. I thought I will try to create new ...
  • wmodzelewski
  • Newbie
  • 217 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Security
  • 217 Views
  • 2 replies
  • 1 likes

Someone Else is using My account

Hey. I recently found out that someone was using my Spotify account. This person have changed The email, so I can't change The password. I'm connected to Facebook, so I log in that way. What can you do to solve this kind of problem?

  • Newbie
  • Hey. I recently found out that someone was using my Spotify account. This person have changed The email, so I can't change The password. I'm connected to Facebook, so I log in that way. What can you ...
  • jean3601
  • Community Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • Login
    Other
    Premium
  • 127 Views
  • 1 replies
  • 0 likes

Can't change password

Hi I have a quetsion that I hope someone can help me with. I was unable to log on to my Spotify account (I thought that I might have forgotten the password), so I requested a new password that was sent to the e-mail address connected with my Spotify ...

  • Newbie
  • Hi   I have a quetsion that I hope someone can help me with.    I was unable to log on to my Spotify account (I thought that I might have forgotten the password), so I requested a ...
  • jean3601
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 168 Views
  • 1 replies
  • 0 likes

Solved!! Paid for premium then unsubscribing

Hi there, I've recently paid for my Premium membership and I've seen this new, cheaper deal that's available. I would very much like to unsubscribe until I run out of premium membership and then resubscribe. While I'm unsubscribed, will I still get t...

  • Casual Listener
  • Hi there,   I've recently paid for my Premium membership and I've seen this new, cheaper deal that's available. I would very much like to unsubscribe until I run out of premium membership and ...
  • jean3601
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 244 Views
  • 1 replies
  • 0 likes