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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2933 Views
  • 0 replies
  • 8 likes
  • Security
  • 2933 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 455589 Views
  • 973 replies
  • 109 likes
  • Account
  • 455589 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202013 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202013 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110268 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110268 Views
  • 72 replies
  • 12 likes

Country problems

Hey, So I have tried the step by step instructions to change my Country to USA from UK after my move, but the the field is grey and unclickable/unchangeable. I emailed spotify and they gave me a link to the step by step guide despite me informing the...

  • Newbie
  • Hey,   So I have tried the step by step instructions to change my Country to USA from UK after my move, but the the field is grey and unclickable/unchangeable. I emailed spotify and they gave ...
  • MattSuda
  • Spotify Star
  • 250 Views
  • 1 replies
  • 3 likes
  • Account
    Free
    Login
  • 250 Views
  • 1 replies
  • 3 likes

Issue After Trying to Switch to Spotify Premium for Students

So I am using Spotify for about a year now (I think), but I always paid 9.99€/month despite being a student. So I wanted to switch to the student version because I don't have as much money at the moment and 4.99€/month is too awesome. I unsubscribed ...

  • Newbie
  • So I am using Spotify for about a year now (I think), but I always paid 9.99€/month despite being a student. So I wanted to switch to the student version because I don't have as much money at the mom...
  • MattSuda
  • Spotify Star
  • 552 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 552 Views
  • 1 replies
  • 0 likes

Cancel Subsciption

This is related to Case: 02866042, support request: 00DDpxIW.500DuZ7RP I joined around 3/30 with a free 1 month premium subscription. I canceled before 4/28 and verified by going back into the Spotify desktop app. Now when I access my account online ...

  • Newbie
  • This is related to Case:  02866042, support request: 00DDpxIW.500DuZ7RP     I joined around 3/30 with a free 1 month premium subscription. I canceled before 4/28 and verif...
  • MattSuda
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 189 Views
  • 1 replies
  • 0 likes

Cancelled my subscription and still be charged $9.99

I signed up for a free subscription in March. I tried it for a month and then canceled it, but not quite in time. I was charged in April. That's fine. But then I cancelled my account through the Spotify app. I looked back and it said my subscription ...

  • Newbie
  • I signed up for a free subscription in March. I tried it for a month and then canceled it, but not quite in time. I was charged in April. That's fine. But then I cancelled my account through the Spot...
  • MattSuda
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 141 Views
  • 1 replies
  • 0 likes

Premium Account Stolen - In Need Of Recovery

Hi All, After using your ticketing system which seems to just send back automated emails I'd like to try here. My Account has become unavailable these last couple of days and any attempts to recover it through email password reset or otherwise never ...

  • Newbie
  • Hi All,  After using your ticketing system which seems to just send back automated emails I'd like to try here.   My Account has become unavailable these last couple of days and any at...
  • MattSuda
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 133 Views
  • 1 replies
  • 0 likes

Premium randomly ended before a month

Hello, I've had spotify since April 23rd when i bought premium, and before my month even ended my subscription did. Take a lookie. I already sent some emails and some tweets out to the support team but had no help and I've now lost a day of my prem

Proof of Purchase I don't have prem :(
  • Casual Listener
  • Hello, I've had spotify since April 23rd when i bought premium, and before my month even ended my subscription did. Take a lookie. I already sent some emails and some tweets out to the support team b...
  • MattSuda
  • Spotify Star
  • 348 Views
  • 2 replies
  • 3 likes
  • Account
    Premium
  • 348 Views
  • 2 replies
  • 3 likes

Rechazo de pago

Buenas noches.He intentado crearme una suscripcion premium de 3 meses por 0.99€ y al poner mi tarjeta bancaria me salta una ventana donde me informa que ya he disfrutado de esa promocion y de prueba gratuita cuando no es correcto, la cuenta la acabo ...

  • Newbie
  • Buenas noches. He intentado crearme una suscripcion premium de 3 meses por 0.99€ y al poner mi tarjeta bancaria me salta una ventana donde me informa que ya he disfrutado de esa promocion y de prueb...
  • MattSuda
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 254 Views
  • 1 replies
  • 0 likes

Solved!! Free trial ended early?

I signed up for a 30 day free trial but somehow it ended in just one week. Also, I got an email offer for 3 months for $0.99 but it said my account wasn't available for the offer. I sent in an email for support, but it does not look like they are goi...

  • Visitor
  • I signed up for a 30 day free trial but somehow it ended in just one week. Also, I got an email offer for 3 months for $0.99 but it said my account wasn't available for the offer.   I sent in ...
  • MattSuda
  • Spotify Star
  • 1594 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 1594 Views
  • 1 replies
  • 0 likes

debiterad 2 gånger?

Ser ut som att jag har 2 konton? Hur löser jag det?

  • Casual Listener
  • Ser ut som att jag har 2 konton? Hur löser jag det?
  • MattSuda
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • Premium
  • 156 Views
  • 1 replies
  • 0 likes

Account already exists and email is not active??

So I recently purchased a Ps4, and I registered for spotify. When I clicked register it said the email was already taken. But which is wierd because I just made that email that day.I went to try to password reset, and it said that the email is not an...

  • Newbie
  • So I recently purchased a Ps4, and I registered for spotify. When I clicked register it said the email was already taken. But which is wierd because I just made that email that day. I went to try to...
  • MattSuda
  • Spotify Star
  • 648 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Security
  • 648 Views
  • 1 replies
  • 0 likes

My Premium Account

I payed my $10 a month they took it out yesterday and my premium account went back to free why ? And it says Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can ...

  • Regular
  • I payed my $10 a month they took it out yesterday and my premium account went back to free why ? And it says Unfortunately, there is no support at the moment to make this type of change to your subsc...
  • Taylor
  • Community Legend
  • 205 Views
  • 3 replies
  • 0 likes
  • Premium
  • 205 Views
  • 3 replies
  • 0 likes

Changing account login

I originally used Facebook to login in to spotify. I want to deactivate my Facebook but I can't create another login for spotify cause my email is already in use. I've tried to recover my password. That's what the solutions page said. All that and it...

  • Newbie
  • I originally used Facebook to login in to spotify. I want to deactivate my Facebook but I can't create another login for spotify cause my email is already in use. I've tried to recover my password. T...
  • Taylor
  • Community Legend
  • 208 Views
  • 2 replies
  • 0 likes
  • Account
  • 208 Views
  • 2 replies
  • 0 likes

Refun

So i tried applying for the student discount and it said i wasnt able to and then was charged for the monthly subscription and thats not what i adked for. I would like to have my money back please?

  • Casual Listener
  • So i tried applying for the student discount and it said i wasnt able to and then was charged for the monthly subscription and thats not what i adked for. I would like to have my money back please?
  • Taylor
  • Community Legend
  • 240 Views
  • 2 replies
  • 0 likes
  • Premium
  • 240 Views
  • 2 replies
  • 0 likes

HELP ASAP

Spotify has taken $10.94 out of my account twice but my spotify is not working. I created a new one a few months ago for free but have never paid on it or set it up to pay. My original spotify has not had a payment withdrawal in 2 months. Which then ...

  • Newbie
  • Spotify has taken $10.94 out of my account twice but my spotify is not working. I created a new one a few months ago for free but have never paid on it or set it up to pay. My original spotify has no...
  • Erkan_Yılmaz
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 151 Views
  • 1 replies
  • 0 likes

Possible Stolen Credit Card?

Alright so a person paid me to to use my computer via teamviewer to make to google cloud and he entered in some credit card number. He told me that it was a VCC number and that it was already destroyed however I believed that he was lying. Next I tes...

  • Newbie
  • Alright so a person paid me to to use my computer via teamviewer to  make to google cloud and he entered in some credit card number. He told  me that it was a VCC number and that it was alr...
  • Erkan_Yılmaz
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • Security
  • 228 Views
  • 1 replies
  • 0 likes

Enhetslösenord

Hej!Jag har haft mitt premium Spotify mins ett år. Jag fixade det med inloggning via Facebook. Jag har försökt att få ett enhetslösenord så jag kan logga in på mina andra enheter. När jag klickar på enhetslösenord så säger den att det är skickat en l...

  • Casual Listener
  • Hej! Jag har haft mitt premium Spotify mins ett år. Jag fixade det med inloggning via Facebook. Jag har försökt att få ett enhetslösenord så jag kan logga in på mina andra enheter. När jag klickar p...
  • 112100467
  • Newbie
  • 829 Views
  • 3 replies
  • 0 likes
  • Account
  • 829 Views
  • 3 replies
  • 0 likes

Problemas al iniciar sesion

Hola, yo tenia una cuenta premium asociada a mi facebook, ahora cuando intento iniciar seccion en spoti me dice : "ha ocurrido un error al iniciar seccion. Intenta de nuevo".

  • Newbie
  • Hola, yo tenia una cuenta premium asociada a mi facebook, ahora cuando intento iniciar seccion en spoti me dice : "ha ocurrido un error al iniciar seccion. Intenta de nuevo".  
  • 12145472416
  • Casual Listener
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 204 Views
  • 1 replies
  • 0 likes

Paypal Error

Alright so I tried to get subscription with Paypal, to get the holiday deal (3 months of Premium for the price of 1). When I do so, it says "Something went wrong, please try again". But doing it again doesn't work. My Spotify email is different from ...

  • Newbie
  • Alright so I tried to get subscription with Paypal, to get the holiday deal (3 months of Premium for the price of 1). When I do so, it says "Something went wrong, please try again". But doing it ...
  • Meekaiyel
  • Casual Listener
  • 335 Views
  • 2 replies
  • 0 likes
  • Premium
  • 335 Views
  • 2 replies
  • 0 likes

Cancelled Account, but Charged Anyway

I cancelled my account several days before it was due to renew, but I was charged anyway.I want my account cancelled ASAP and I want to be refunded for the charge. Someone, PLEASE HELP !

  • Newbie
  • I cancelled my account several days before it was due to renew, but I was charged anyway. I want my account cancelled ASAP and I want to be refunded for the charge.   Someone, PLEASE HELP !
  • MichaelJerzak
  • Composer
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 165 Views
  • 1 replies
  • 0 likes

Lost Premium with 3 month offer

Edit: It looks like it is fixed now. However now I cannot find the delete post button. Lol. Hey! I wanted to use the 3 month for $1 trial offer. After I created my account and added the offer it charged me $1 and gave me Premium. So I wouldn't forget...

  • Newbie
  • Edit: It looks like it is fixed now. However now I cannot find the delete post button. Lol.    Hey!   I wanted to use the 3 month for $1 trial offer. After I created my account and...
  • 179 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 179 Views
  • 0 replies
  • 0 likes