Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 414648 Views
  • 965 replies
  • 108 likes
  • Account
  • 414648 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181383 Views
  • 119 replies
  • 115 likes
  • Account
  • 1181383 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 102099 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 102099 Views
  • 68 replies
  • 10 likes

Help, my ex profile picture is on my profil!

Hi! Need help, asap!I have for months tried to delete my ex boyfriends picture from my profile, I have done everything right by deleted his Facebook page from my account and put my own there instead of his, but, It won't go away, i ended everything w...

  • Newbie
  • Hi! Need help, asap! I have for months tried to delete my ex boyfriends picture from my profile, I have done everything right by deleted his Facebook page from my account and put my own there instea...
  • Jordi
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
  • 208 Views
  • 1 replies
  • 0 likes

Change country

Hi, I've noticed this is a quite frequent problem yet there seems to be no way of solving it myself. I can not change my country, it is greyed out in my edit profile, and I need to be able to do it in order to continue listening. I want to change it ...

  • Casual Listener
  • Hi,   I've noticed this is a quite frequent problem yet there seems to be no way of solving it myself.   I can not change my country, it is greyed out in my edit profile, and I need to ...
  • Josh
  • Community Legend
  • 241 Views
  • 3 replies
  • 0 likes
  • Account
  • 241 Views
  • 3 replies
  • 0 likes

Channging paypal payment

HEYit's kind of driving me crazy. As I bought my preimum user I signed up with paypal linked to my CREDIT CARD. Now, after connecting my BANK ACCOUNT to paypal, I want to dissconect my credit card from spotify and start paying with my bank account di...

  • Newbie
  • HEY it's kind of driving me crazy. As I bought my preimum user I signed up with paypal linked to my CREDIT CARD. Now, after connecting my BANK ACCOUNT to paypal, I want to dissconect my credit card ...
  • Josh
  • Community Legend
  • 380 Views
  • 2 replies
  • 0 likes
  • Premium
  • 380 Views
  • 2 replies
  • 0 likes

Payment

I've cancelled my premium some days back but today I got a mail about payment for spotify. What can I do?

  • Newbie
  • I've cancelled my premium some days back but today I got a mail about payment for spotify. What can I do?
  • atom1989
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 138 Views
  • 1 replies
  • 0 likes

lost voucher....help

got a premium 6 monhs voucher for christmasCan I find it though? nope.....as it hasn't been redeemed is there anyway to get the code again?????? If there is then I'll have to contact the person who gave it to me to sort out....If there's no way (and ...

  • Music Fan
  • got a premium 6 monhs voucher for christmas Can I find it though? nope..... as it hasn't been redeemed is there anyway to get the code again??????   If there is then I'll have to contact the...
  • Josh
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • Windows
  • 256 Views
  • 1 replies
  • 0 likes

Vodafone contract package and spotify

OK 3weeks so far trying to sort this out. Basically I have premium with my new contract and my new Samsung s6 edge 4g fone however I can only use the free version. Coda say everything is OK their end and it's showing that I'm using premium, when I'm ...

  • Visitor
  • OK 3weeks so far trying to sort this out. Basically I have premium with my new contract and my new Samsung s6 edge 4g fone however I can only use the free version. Coda say everything is OK their end...
  • atom1989
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • Premium
  • 180 Views
  • 1 replies
  • 0 likes

Solved!! Switched Facebook login to user/pass and lost my forums user

Hi, I wanted to get rid of Facebook requirement to use Spotify so I contacted Spotify support.They told me that they'd release the e-mail address from my Facebook account and let me create a new regular (user/pass) account using the same e-mail addre...

  • Visitor
  • Hi,   I wanted to get rid of Facebook requirement to use Spotify so I contacted Spotify support. They told me that they'd release the e-mail address from my Facebook account and let me create...
  • AeroZ
  • Composer
  • 889 Views
  • 10 replies
  • 0 likes
  • Account
  • 889 Views
  • 10 replies
  • 0 likes

Error to upgrade to the promotion 3 months of premium by only 0,99€

Hi,i´m from spain, I´m register in spotify.com and I was going to upgrade to spotify premium 3 months by only 0,99€ because it was a promotion, but in the final step when I was paying with PayPal, I say yes to paypal to pay, then it redirects me to s...

  • Casual Listener
  • Hi,i´m from spain, I´m register in spotify.com and I was going to upgrade to spotify premium 3 months by only 0,99€ because it was a promotion, but in the final step when I was paying with PayPal, I ...
  • foroshur1998
  • Casual Listener
  • 232 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 232 Views
  • 4 replies
  • 0 likes

Can't pay premium

I live in Brazil and the only way possible to pay spotify is with a credit card. It seems that Brazil is the only country that people can't pay through Paypal. Why? I don't have a credit card and right now there's no way i can pay for a premium subsc...

  • Visitor
  • I live in Brazil and the only way possible to pay spotify is with a credit card. It seems that Brazil is the only country that people can't pay through Paypal. Why? I don't have a credit card and rig...
  • 104 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 104 Views
  • 0 replies
  • 0 likes

Solved!! help logging in with fb

I accidently removed Spotify from my fb and now it won't let me log in. I'm not 100% sure what my username is and I tried emailing support but received nothing. I want to get premium but don't want to if I cant hook up to my fb contacts. Is there any...

  • Visitor
  • I accidently removed Spotify from my fb and now it won't let me log in. I'm not 100% sure what my username is and I tried emailing support but received nothing. I want to get premium but don't want t...
  • atom1989
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • Free
  • 206 Views
  • 1 replies
  • 0 likes

Can't log in, firewall may be blocking Spotify and wrong username or password error

Hi everyone, I cannot sign into my Spotify account (premium). When I try logging into the Windows 7 version of Spotify I'll get an error stating: "A firewall may be blocking Spotify" etc. My username appears for a brief moment before returning to the...

  • Casual Listener
  • ...ried reinstalling spotify, checking my firewall settings and contacting spotify support. I suspect my account might be stolen because the problems started when I was at a station and connected to public...
  • atom1989
  • Community Legend
  • 12518 Views
  • 6 replies
  • 0 likes
  • Login
  • 12518 Views
  • 6 replies
  • 0 likes

Modifying the display name of a profile

In the Web API Object model user object has a 'display_name' field referring to the name displayed on the user's profile but it seems to be a read-only one. I'd like to know, is there any means of modifying the display name of my profile?

  • Gig Goer
  • In the Web API Object model user object has a 'display_name'  field referring to the name displayed on the user's profile but it seems to be a read-only one.    I'd like to know,&nbs...
  • 214 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 214 Views
  • 0 replies
  • 0 likes

New account, without Facebook

Hi there! This question has probably been asked a thousand times, but I couldn't find my exact same problem on here, so I created a new message. Sorry if this has been handled a million times already. So my issue: I have a Spotify-account through Fac...

  • Casual Listener
  • Hi there!   This question has probably been asked a thousand times, but I couldn't find my exact same problem on here, so I created a new message. Sorry if this has been handled a million...
  • B-rt
  • Casual Listener
  • 321 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
  • 321 Views
  • 2 replies
  • 0 likes

Solved!! Sync to iPod with Premium

Can I sync my music downloaded with Spotify Premium to my iPod? Don't want to try it out, because I could lose all my music...

  • Newbie
  • Can I sync my music downloaded with Spotify Premium to my iPod? Don't want to try it out, because I could lose all my music...
  • Dylan57bll
  • Newbie
  • 274 Views
  • 2 replies
  • 0 likes
  • Premium
  • 274 Views
  • 2 replies
  • 0 likes

Subscription problems

I've been subscribed to premium for months but had to remove my payment options. Now i want to resubscribe but it wont let me update my payment options or give me the option to subscribe. How can I fix this ?

  • Newbie
  • I've been subscribed to premium for months but had to remove my payment options. Now i want to resubscribe but it wont let me update my payment options or give me the option to subscribe. How can I f...
  • atom1989
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 169 Views
  • 1 replies
  • 0 likes

I have Spotify Premium but when I log in it says I only have Spotify Free

Hi! I have had Spotify for ages and pay for it via my Vodafone bill. Today for some reason when I log in it tells me I only have Spotify free.I have checked with Vodafone and I am currently paying for it so I checked the online help and tried logging...

  • Casual Listener
  • Hi!   I have had Spotify for ages and pay for it via my Vodafone bill.  Today for some reason when I log in it tells me I only have Spotify free. I have checked with Vodafone and I am cu...
  • Sparky82
  • Casual Listener
  • 176 Views
  • 2 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 176 Views
  • 2 replies
  • 0 likes

Premium to free for no reason

Hi I recieved some Premium-codes which i redeemed. I should be premium until these codes expire.Three days ago i suddenly became a free user, so I went to the Spotify site. There was a message saying this was normal, and Spotify was taking care of it...

  • Newbie
  • Hi   I recieved some Premium-codes which i redeemed. I should be premium until these codes expire. Three days ago i suddenly became a free user,  so I went to the Spotify site. Ther...
  • Taylor
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 173 Views
  • 1 replies
  • 0 likes

I need help I have wrong mail on my Spotify

Hey I got a account on Spotify for my old mail that's now deleted. And I don't remember my password to change the mail. What can I do? Every time I sign in I use my Facebook.

  • Newbie
  • Hey I got a account on Spotify for my old mail that's now deleted. And I don't remember my password to change the mail. What can I do? Every time I sign in I use my Facebook.
  • Taylor
  • Community Legend
  • 91 Views
  • 1 replies
  • 0 likes
  • Account
  • 91 Views
  • 1 replies
  • 0 likes

Student Discount vs. Gift Card

I've been using the student discount since the end of last year, paying 5€ a month for Spotify Premium. Today, I received a gift card in the amount of 10€, activated it online and got a message saying it wa good for one month. I checked my account, a...

  • Newbie
  • I've been using the student discount since the end of last year, paying 5€ a month for Spotify Premium. Today, I received a gift card in the amount of 10€, activated it online and got a message ...
  • jamc100
  • Casual Listener
  • 157 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 157 Views
  • 2 replies
  • 0 likes

Premium Account Hijacked, support not responding to emails

I have had a premium account under the ID aboissonneau for more than a year. It was hacked and hijacked by someone using the email pietro.spotify@gmail.com. I was working with customer support, who made several unhelpful suggestions such as reestabli...

  • Casual Listener
  • I have had a premium account under the ID aboissonneau for more than a year.  It was hacked and hijacked by someone using the email pietro.spotify@gmail.com.  I was working with customer su...
  • aboissonneau
  • Casual Listener
  • 232 Views
  • 4 replies
  • 0 likes
  • Premium
  • 232 Views
  • 4 replies
  • 0 likes