Announcements
Happy Values Week! Today we celebrate *Respect* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 155926 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 155926 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10595 Views
  • 3 replies
  • 10 likes
  • Security
  • 10595 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506337 Views
  • 985 replies
  • 112 likes
  • Account
  • 506337 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124419 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124419 Views
  • 74 replies
  • 12 likes

Did not sign up for Premium - who has been paying for my account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuegot email about issue unable to charge credit card - thought it was phishing email - logged i...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue got ema...
  • Billy-J
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • Account
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist shuffle ?

Hi eine Frage , seit einiger Zeit fehlt bei mir die "alle Songs anzeigen " Zeile. Daher kann ich auch nicht wie bisher die Playlisten shuffeln.Was kann ich tun ?

  • Newbie
  • Hi eine Frage , seit einiger Zeit fehlt bei mir die "alle Songs anzeigen " Zeile. Daher kann ich auch nicht wie bisher die Playlisten shuffeln. Was kann ich tun ?  
  • Alex
  • Spotify Legend
  • 1065 Views
  • 5 replies
  • 0 likes
  • 1065 Views
  • 5 replies
  • 0 likes

Automatically keeps changing my date of birth in edit profile.

My Question or IssueI saw my birth date had the incorrect year, but month and day were normal, I changed the year successfully but then I immediately after it altered the day up by one number and I went in, typed the correct number went to save and i...

  • Visitor
  • My Question or Issue I saw my birth date had the incorrect year, but month and day were normal, I changed the year successfully but then I immediately after it altered the day up by one number and I...
  • Joel-M
  • Composer
  • 428 Views
  • 1 replies
  • 1 likes
  • 428 Views
  • 1 replies
  • 1 likes

Solved!! Cannot upgrade to Family plan

PlanPremiumCountrySouth AfricaDeviceAllOperating SystemN/A My Question or IssueI have a Premium account. I tried to upgrade to a Family account. When I do I get the error "Unable to change plans. This could be because you're not eligible for this pla...

  • Newbie
  • Plan Premium Country South Africa Device All Operating System N/A   My Question or Issue I have a Premium account. I tried to upgrade to a Family account. When I do I get the error "Un...
  • Subhadeep
  • Music Fan
  • 1424 Views
  • 1 replies
  • 0 likes
  • 1424 Views
  • 1 replies
  • 0 likes

Solved!! Discover weekly won't update

Hello, I have an issue of Discover Weekly feature not updating for the 4th week in a row. I have followed all your advice on this board but the issue persists. I don't know how to solve the issue. I have listened to the last playlist a lot the first ...

  • Casual Listener
  • Hello, I have an issue of Discover Weekly feature not updating for the 4th week in a row. I have followed all your advice on this board but the issue persists. I don't know how to solve the...
  • MakiMcPwner
  • Casual Listener
  • 2030 Views
  • 7 replies
  • 2 likes
  • Account
    Free
  • 2030 Views
  • 7 replies
  • 2 likes

Re: Uploading playlists help

Hey - that did not answer my question. Please help further. I am looking to share playlists on the community forum. I have no idea how

  • Gig Goer
  • Hey - that did not answer my question. Please help further. I am looking to share playlists on the community forum. I have no idea how 
  • Billy-J
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Solved!! Uploading playlists help

 So, I'm new here and have absolutely no clue what I'm doing. I have several playlists that I want to share, but don't know how to do so. I took a screenshot of my playlists, but that's about as much as I know. Can someone help me? Thank you

200806_192646_COLLAGE-1.png
  • Gig Goer
  •     So, I'm new here and have absolutely no clue what I'm doing. I have several playlists that I want to share, but don't know how to do so. I took a screenshot of my playlists, but that's...
  • lexi_g
  • Gig Goer
  • 1093 Views
  • 4 replies
  • 0 likes
  • 1093 Views
  • 4 replies
  • 0 likes

Help! There is a song not mine on my Spotify Artist profile

Hello everyone! I noticed a track on my Spotify artist profile that I didn't publish. This is someone with my same stage name, and certainly the digital distributor he used to release the track uploaded it wrongly to my profile. How can I report this...

  • Visitor
  • Hello everyone! I noticed a track on my Spotify artist profile that I didn't publish. This is someone with my same stage name, and certainly the digital distributor he used to release the track uploa...
  • Billy-J
  • Spotify Star
  • 2410 Views
  • 1 replies
  • 0 likes
  • 2410 Views
  • 1 replies
  • 0 likes

Solved!! unable to add email address

My Question or IssueHello Everyone,I made a spotify account years back with my email address and 13 days ago, I deleted my account and made a new account with my contact number but now i cannot add my email address which I used for the previous accou...

  • Newbie
  •   My Question or Issue Hello Everyone, I made a spotify account years back with my email address and 13 days ago, I deleted my account and made a new account with my contact number but now i ...
  • MauriceMV
  • Spotify Star
  • 995 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 995 Views
  • 1 replies
  • 0 likes

Cant log into my account

I have been booted out of my spotify account on both my ipad and my computer. I've put in my account email and password, and have tried various other ones incase I used something different but all don't work. I tried to get on with the link without a...

  • Visitor
  • I have been booted out of my spotify account on both my ipad and my computer. I've put in my account email and password, and have tried various other ones incase I used something different but all do...
  • MauriceMV
  • Spotify Star
  • 551 Views
  • 1 replies
  • 0 likes
  • 551 Views
  • 1 replies
  • 0 likes

Account: Jondie50

I have been kicked out of my account and have no way to recover it. This is a potential breach of contract, I am not receiving the service I have paid for. If this service has been disconnected, I was not duly notified. I have no way to recover this ...

  • Visitor
  • I have been kicked out of my account and have no way to recover it. This is a potential breach of contract, I am not receiving the service I have paid for. If this service has been disconnected, I wa...
  • EthanS1
  • Community Legend
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes

Strange Songs show up in recently played

PlanPremiumCountryUSADevice(Windows)Operating System(Windows 10) My Question or IssueI have changed my password 3 times and every time about a week or so later I see strange activity in my recently played songs. I log out of all accounts then change ...

  • Newbie
  •   Plan Premium Country USA Device (Windows) Operating System (Windows 10)   My Question or Issue I have changed my password 3 times and every time about a week or so later I see ...
  • AdamDamon
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Solved!! using an email from a deleted account

PlanFreeCountryUKDevice(Hp laptop, Huawei p20 pro)Operating System(Android 10, Windows 10)My Question or IssueI had an account which has now been deleted as i was wanting to use the email tied to that account through Facebook as i want an account not...

  • Newbie
  • Plan Free Country UK Device (Hp laptop, Huawei p20 pro) Operating System (Android 10, Windows 10) My Question or Issue I had an account which has now been deleted as i was wanting to use the...
  • Billy-J
  • Spotify Star
  • 643 Views
  • 1 replies
  • 0 likes
  • Account
  • 643 Views
  • 1 replies
  • 0 likes

Merged Accounts ???

Okai So, I need help immediately.I had to make a new account in order to be able to make this topic because if i try to make it ask me to verify email address, but inside my account the email address is someone else's email address.Today i noticed my...

  • Casual Listener
  • Okai So, I need help immediately. I had to make a new account in order to be able to make this topic because if i try to make it ask me to verify email address, but inside my account the email addre...
  • Ricsiii
  • Casual Listener
  • 506 Views
  • 3 replies
  • 0 likes
  • 506 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why did my usarname change to random characters?

My Question or Issue Hello my account name has suddenly changed, and i see a random string of characters on the top right corner Can you please fix this ? Thank youDavid

  • Visitor
  •   My Question or Issue   Hello my account name has suddenly changed, and i see a random string of characters on the top right corner   Can you please fix this ?   Thank you...
  • Ivan
  • Spotify Legend
  • 629 Views
  • 1 replies
  • 0 likes
  • 629 Views
  • 1 replies
  • 0 likes

I can't login, I have to constantly reset my password, your chat help is broken

I am going insane - every time I login to the desktop version, my credentials are refused I'm forced to repeat this over and over again, no matter what device I sign into.I went to the online chat for help, but their service is broken, you can't type...

  • Casual Listener
  • I am going insane - every time I login to the desktop version, my credentials are refused I'm forced to repeat this over and over again, no matter what device I sign into.I went to the online chat fo...
  • Lylio
  • Casual Listener
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in on Android

PlanPremium (just cancelled)CountryUKDeviceSamsung Galaxy S6Operating SystemAndroidMy Question or Issue Android has suddenly stopped letting me log in. It won't use Google Smart Lock anymore and just keeps saying the email address/password is wrong, ...

  • Casual Listener
  • Plan Premium (just cancelled) Country UK Device Samsung Galaxy S6 Operating System Android My Question or Issue   Android has suddenly stopped letting me log in. It won't use Google Sm...
  • PhilOakeysFring
  • Casual Listener
  • 966 Views
  • 5 replies
  • 0 likes
  • 966 Views
  • 5 replies
  • 0 likes

Can't remember login details

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I switched to a new phone after my previous one stopped working and i cant remember the em...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I ...
  • AdamDamon
  • Spotify Star
  • 565 Views
  • 5 replies
  • 0 likes
  • 565 Views
  • 5 replies
  • 0 likes

Overseas Users logging into my account!

I have a premium family account in Australia. Over the past few months, I have had to reset my password so many times as overseas users are logging into my account and hijacking my music! Spotify.....I pay for a premium account and expect better secu...

  • Casual Listener
  • I have a premium family account in Australia. Over the past few months, I have had to reset my password so many times as overseas users are logging into my account and hijacking my music! Spotify.......
  • Billy-J
  • Spotify Star
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes

Please help I got Hacked

Hi, so I have a family plan my dad pays for. Today when I wanted to use Spotify I was logged out. I tried logging in with my user but I couldn’t. Seems like someone deleted the account I had. I checked my emails and it said someone in the US logged i...

  • Visitor
  • Hi, so I have a family plan my dad pays for. Today when I wanted to use Spotify I was logged out. I tried logging in with my user but I couldn’t. Seems like someone deleted the account I had. I check...
  • Billy-J
  • Spotify Star
  • 409 Views
  • 3 replies
  • 0 likes
  • 409 Views
  • 3 replies
  • 0 likes