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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76641 Views

28 replies

0 likes

  • 76641 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94698 Views

9 replies

2 likes

Account
Login
  • 94698 Views
  • 9 replies
  • 2 likes

Can't log in

Hey, okay so basically...I'm trying to log into my Spotify account (which I was automatically logged out of), and I can't because my email has been deleted as it was a school email and I don't go to that school anymore. Is there any way that I can ch...

Visitor

Hey, okay so basically... I'm trying to log into my Spotify account (which I was automatically logged out of), and I can't because my email has been deleted as it was a school email and I don't go t...

AdamDamon

Community Legend

662 Views

1 replies

0 likes

Login
  • 662 Views
  • 1 replies
  • 0 likes

Getting the same weird ads on podcasts, but I also have premium

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy Note 8Operating SystemAndroid 9 My Question or IssueWhenever I listen to podcasts I get these weird ads. They're all the same for specific podcasts from the same artists, too. One of them has this wei...

Casual Listener

Plan Premium Country Netherlands Device Samsung Galaxy Note 8 Operating System Android 9   My Question or Issue Whenever I listen to podcasts I get these weird ads. They're all the sam...

DonnieDarkOh

Music Fan

1293 Views

5 replies

0 likes

Other
Premium
  • 1293 Views
  • 5 replies
  • 0 likes

country change

PlanPremiumCountry Greece My Question or IssueHello i have amazon alexa UK and i have registered account of spotify to Greece .I want to change my country to UK even by paying more than 6.99€ to 9.99£ but the system still is asking for a UK credit ca...

Newbie

  Plan Premium Country Greece   My Question or Issue Hello i have amazon alexa UK and i have registered account of spotify to Greece . I want to change my country to UK even by p...

11123349791

Music Fan

1452 Views

2 replies

0 likes

Account
Premium
  • 1452 Views
  • 2 replies
  • 0 likes

Change payment method while payment was successful

PlanPremiumCountryBelgiumDeviceSamsung A50Operating SystemAndroid My Question or IssueMy credit card expired last week so I had to change payment method to extend my spotify premium. I added a new credit card immediately, received a payment receipt f...

Visitor

Plan Premium Country Belgium Device Samsung A50 Operating System Android   My Question or Issue My credit card expired last week so I had to change payment method to extend my spotify ...

Jose_M

Spotify Star

668 Views

1 replies

0 likes

Subscription
  • 668 Views
  • 1 replies
  • 0 likes

Superuser Contribution See list of devices synced

how do I see a list of devices that are sent to my Spotify. To my knowledge I only have two neither can play music offline dup to error message saying I've synced more than 3 devices which is not true

Casual Listener

how do I see a list of devices that are sent to my Spotify. To my knowledge I only have two neither can play music offline dup to error message saying I've synced more than 3 devices which is not true

Mihail

Spotify Legend

130953 Views

7 replies

1 likes

Linux
  • 130953 Views
  • 7 replies
  • 1 likes

Discover Weekly offering the same songs every week!

**UPDATE - I've emailed support@spotify.com with a link to this thread** Hey Spotify, Discover weekly is the one. However, for the past 3 weeks 90% of the songs have been identical to the previous week. Can you reset your data on me and we'll go agai...

Casual Listener

**UPDATE - I've emailed support@spotify.com with a link to this thread**   Hey Spotify,    Discover weekly is the one. However, for the past 3 weeks 90% of the songs have been iden...

WooLand

Music Fan

3634 Views

22 replies

13 likes

Account
  • 3634 Views
  • 22 replies
  • 13 likes

Superuser Contribution Trouble logging into my spotify on my ps4

PlanPremiumCountryUnited StatesDevicePlaystation 4Operating SystemPlaystationMy Question or IssueOkay everyone, I have been trying to log into my spotify through the playstation music tab; but every time I try to log in it says that my account is alr...

Visitor

Plan Premium Country United States Device Playstation 4 Operating System Playstation My Question or Issue Okay everyone, I have been trying to log into my spotify through the playstation mus...

Elena

Moderator

780 Views

1 replies

0 likes

Login
  • 780 Views
  • 1 replies
  • 0 likes

Superuser Contribution Profile photo hacked

My Question or IssueLast year my account was hacked. That issue was resolved quickly, but the hacker inserted another profile photo and I have never been able to delete it. Every post that explains how to remove the photo- doesn't work. I have tried ...

Casual Listener

      My Question or Issue Last year my account was hacked. That issue was resolved quickly, but the hacker inserted another profile photo and I have never been able to delete it. ...

Elena

Moderator

937 Views

3 replies

1 likes

Account
Security
  • 937 Views
  • 3 replies
  • 1 likes

Superuser Contribution An error occurred

PlanFreeCountryAustriaDeviceNexus 5/WindowsOperating SystemAndroid/Windows 10 My Question or IssueMy account shows up when I look it up, however I cannot actually see my profile: when I tap on my profile, it only says "an error occurred. try again?" ...

Casual Listener

Plan Free Country Austria Device Nexus 5/Windows Operating System Android/Windows 10   My Question or Issue My account shows up when I look it up, however I cannot actually see my prof...

Elena

Moderator

491 Views

1 replies

1 likes

Account
  • 491 Views
  • 1 replies
  • 1 likes

Unable to connect Facebook

PlanPremiumCountryUSDevicePC Desktop and OnePlus 7TOperating SystemWindows 10 and Android My Question or IssueI am unable to link my Facebook account to my Spotify. I've tried both via the phone app and the desktop app. In both cases it "looks" succe...

Visitor

Plan Premium Country US Device PC Desktop and OnePlus 7T Operating System Windows 10 and Android   My Question or Issue I am unable to link my Facebook account to my Spotify. I've trie...

OneByBoo

Roadie

988 Views

1 replies

0 likes

Account
  • 988 Views
  • 1 replies
  • 0 likes

My Family members' accounts are missing, and someone has created an account.

I have a Premium Family Plan and my parents are the only 2 people I've added. They were unable to login in today so I logged into my account and found that both of their names and accounts were gone. However, there was a new user named Bren. What hap...

Visitor

I have a Premium Family Plan and my parents are the only 2 people I've added.  They were unable to login in today so I logged into my account and found that both of their names and accounts were...

Billy-J

Spotify Star

738 Views

1 replies

0 likes

Login
Premium
Subscription
  • 738 Views
  • 1 replies
  • 0 likes

Change a Facebook account to a normal account

PlanPremiumCountrySwitzerlandDeviceSamsung smartphone and Windows computerOperating SystemAndroid and WIndows My Question or IssueHi...I first made my account by logging into Spotify with Facebook, to make it easy and discover Spotify. Free account a...

Casual Listener

Plan Premium Country Switzerland Device Samsung smartphone and Windows computer Operating System Android and WIndows   My Question or Issue Hi... I first made my account by logging in...

Billy-J

Spotify Star

2108 Views

3 replies

0 likes

Account
  • 2108 Views
  • 3 replies
  • 0 likes

merge accounts

one of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device( Samsung Galaxy 9,)Operating System(iOS 10, Windows 10,etc.) My Question............ i have just signe...

Visitor

one of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device ( Samsung Galaxy 9,) Operating Sys...

AdamDamon

Community Legend

995 Views

1 replies

0 likes

Premium
  • 995 Views
  • 1 replies
  • 0 likes

Lost my playlists, friends and subscription by logging out.

A few years back I started a family plan within my premium account, and after doing that my username changed into numbers instead of my actual login name. Today I received an e-mail that I had a login in Russia (I'm in the Netherlands), therefore I c...

Visitor

A few years back I started a family plan within my premium account, and after doing that my username changed into numbers instead of my actual login name. Today I received an e-mail that I had a logi...

Billy-J

Spotify Star

668 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 668 Views
  • 1 replies
  • 0 likes

Account was changed by Somebody else -not me!

PremiumCountry USA DeviceVarious ApplesOperating SystemIOS My Question or IssueMy account was changed from Premium Student to Premium Family by somebody - not me. How do I change it back to Premium Student before Spotify tries to start billing me for...

Visitor

Premium Country USA   Device Various Apples Operating System IOS   My Question or Issue My account was changed from Premium Student to Premium Family by somebody - not me. How do I...

AdamDamon

Community Legend

406 Views

1 replies

0 likes

Account
  • 406 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alexa Plus Paired Speakers Verbal Command Issues

PlanPremiumCountryUSADevice(iPhone 11 Pro Max)Operating System(iOS 13.6.1) My Question or IssueI'm unable to get Alexa to respond to simple verbal commands with a paired set of Echo Plus speakers. I can control the music (selection of room, play, pau...

Casual Listener

Plan Premium Country USA Device (iPhone 11 Pro Max) Operating System (iOS 13.6.1)   My Question or Issue I'm unable to get Alexa to respond to simple verbal commands with a paired set ...

T24G

Casual Listener

974 Views

3 replies

1 likes

  • 974 Views
  • 3 replies
  • 1 likes

Paid a wrong account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

AdamDamon

Community Legend

562 Views

1 replies

0 likes

Subscription
  • 562 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot login - You're offline

PlanFreeCountryIndonesia Devicemoto g powerOperating SystemAndroid 10Spotify version8.5.75.766 My Question or IssueI was a premium member and resided in the United States. I just moved to Indonesia and canceled my premium account. On my Android devic...

Casual Listener

Plan Free Country Indonesia   Device moto g power Operating System Android 10 Spotify version 8.5.75.766   My Question or Issue I was a premium member and resided in the United...

Elena

Moderator

1227 Views

5 replies

0 likes

Free
Login
  • 1227 Views
  • 5 replies
  • 0 likes

Superuser Contribution immer wenn ich meine mobilen Endegeräte ausschalte,kann ich mich nur noch auf meinem Linux pc einlog

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Elena

Moderator

516 Views

1 replies

1 likes

Login
  • 516 Views
  • 1 replies
  • 1 likes

Superuser Contribution Need to change display name

I'm on Spotify premium, and have been for a long time. I just switched to a Family plan. Doing this, I noticed that my display name is just a long number – 113xxxxxxx. I haven't found a way to change this.

Regular

I'm on Spotify premium, and have been for a long time. I just switched to a Family plan.   Doing this, I noticed that my display name is just a long number – 113xxxxxxx. I haven't found a way ...

Alex

Spotify Legend

25346 Views

16 replies

3 likes

Account
  • 25346 Views
  • 16 replies
  • 3 likes