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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 171 Views
  • 0 replies
  • 5 likes
  • Security
  • 171 Views
  • 0 replies
  • 5 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • CeliMaga
  • Casual Listener
  • 434051 Views
  • 967 replies
  • 108 likes
  • Account
  • 434051 Views
  • 967 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1192608 Views
  • 119 replies
  • 116 likes
  • Account
  • 1192608 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 105967 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 105967 Views
  • 70 replies
  • 11 likes

Solved!! Did Spotify erase the names of my playlists because they consider them offensive?

PlanPremium. My Question or IssueDid Spotify erase the names of my playlists because they consider them offensive? Suddenly two of my playlists are moved to the top of my list and the names are missing.UPDATE: Resolved it was a hacker.

  • Music Fan
  • Plan Premium.     My Question or Issue Did Spotify erase the names of my playlists because they consider them offensive?   Suddenly two of my playlists are moved to the top of m...
  • Tom
  • Community Legend
  • 700 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 700 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money coming off card

Money is coming off my card but when I log in its saying I have a free account, I think another account is using my card... how can I find out which Spotify account is using my card???

  • Visitor
  • Money is coming off my card but when I log in its saying I have a free account, I think another account is using my card... how can I find out which Spotify account is using my card???  
  • Mario
  • Spotify Legend
  • 443 Views
  • 3 replies
  • 0 likes
  • Account
  • 443 Views
  • 3 replies
  • 0 likes

Superuser Contribution Trying to invite family members but keep getting message you can't join your own plan

Hi I've got a spotify premium account which I can add 6 family members to. I'm trying to add my family members. Each time I send any of them an invitation link (to THEIR email address not mine), when they click on the link, it says 'You cannot join y...

  • Visitor
  • Hi   I've got a spotify premium account which I can add 6 family members to. I'm trying to add my family members. Each time I send any of them an invitation link (to THEIR email address not mi...
  • Xenia
  • Moderator
  • 965 Views
  • 3 replies
  • 0 likes
  • Premium
  • 965 Views
  • 3 replies
  • 0 likes

Superuser Contribution From premium to free, why?

My last payment for premium family is from April 2. But now my account is downgraded to 'free'. On all devices and for all the family. How to fix this? PlanPremiumCountryThe Netherlands

  • Casual Listener
  • My last payment for premium family is from April 2. But now my account is downgraded to 'free'. On all devices and for all the family. How to fix this?   Plan Premium Country The Netherland...
  • micolebag
  • Casual Listener
  • 670 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 670 Views
  • 7 replies
  • 0 likes

Superuser Contribution maria jose

Hola necesito ayuda, no recuerdo mi contraseña y mi correo electronico con el que cree la cuenta no existe ya, necesito saber como puedo recibir una nueva contraseña para poder cambiar el correo electronio al que lo tengo asociado. no me pertine camb...

  • Newbie
  • Hola necesito ayuda, no recuerdo mi contraseña y mi correo electronico con el que cree la cuenta no existe ya, necesito saber como puedo recibir una nueva contraseña para poder cambiar el correo elec...
  • Xenia
  • Moderator
  • 1010 Views
  • 8 replies
  • 2 likes
  • 1010 Views
  • 8 replies
  • 2 likes

Superuser Contribution LOGIN country error

HI, I moved for Ireland to NZ a year and a half ago. I moved my spotify account over to NZ and I am now paying for premium with my NZ money. spotify says that i am now connected to NZ in my account settings however when i go to login on the app and o...

  • Visitor
  • HI, I moved for Ireland to NZ a year and a half ago. I moved my spotify account over to NZ and I am now paying for premium with my NZ money. spotify says that i am now connected to NZ in my account s...
  • Xenia
  • Moderator
  • 361 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credit card verification

PlanPremiumCountryCanadaDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI have been asked to verify my credit card information because a payment failed. My credit card information is correct however my account still shows that you c...

  • Visitor
  • Plan Premium Country Canada Device Samsung Galaxy 9 Operating System Android   My Question or Issue I have been asked to verify my credit card information because a payment failed. My ...
  • Ivan
  • Spotify Legend
  • 862 Views
  • 1 replies
  • 0 likes
  • Account
  • 862 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgrading Headache From Free One Month Trial to Paid Family Subscription. HELP.

Have 1 month free trial which ends in one week. Spouse and son have paid subscriptions which are renewed monthly. I am trying today to end my free trial and immediately get a family premium subscription (ie. all three members with premium account). T...

  • Visitor
  • Have 1 month free trial which ends in one week.  Spouse and son have paid subscriptions which are renewed monthly.  I am trying today to end my free trial and immediately get a family premi...
  • Ivan
  • Spotify Legend
  • 520 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 520 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why isn't there a Connect Facebook button under Social

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • VolkanKutlu
  • Casual Listener
  • 429 Views
  • 2 replies
  • 0 likes
  • Account
  • 429 Views
  • 2 replies
  • 0 likes

Solved!! Stolen / Lost Account

real spotify username: curridorcristianPlanPremium (family)CountryItalyMy Question or Issue:Today I was listening to music with my phone while doing some stuff on my PC and suddenly spotify stopped working so I look on the phone and it logged-out wit...

  • Casual Listener
  • real spotify username: curridorcristian Plan Premium (family) Country Italy My Question or Issue: Today I was listening to music with my phone while doing some stuff on my PC and suddenly spoti...
  • Noah
  • Spotify Star
  • 2199 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 2199 Views
  • 5 replies
  • 0 likes

Cache Username

Hello,I have been using a new account recently, and today I logged out by mistake. I don't remember at all which email I've used for this account, and so I am unable to log in.I tried several different emails, but I simply can't find it.I saw a post ...

  • Visitor
  • Hello, I have been using a new account recently, and today I logged out by mistake. I don't remember at all which email I've used for this account, and so I am unable to log in. I tried several dif...
  • Emilia_8
  • Community Legend
  • 1069 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1069 Views
  • 1 replies
  • 0 likes

Issue adding member

Hi, I have tried to join my husband (username: aggcalan6) to my family account but we got a message to explain we are not living in the same place. We have recently moved from Ireland to Slovakia and I have updated payment method and country in my ad...

  • Casual Listener
  • Hi,  I have tried to join my husband (username: aggcalan6) to my family account but we got a message to explain we are not living in the same place.  We have recently moved from Ireland t...
  • OneByBoo
  • Roadie
  • 427 Views
  • 3 replies
  • 0 likes
  • Premium
  • 427 Views
  • 3 replies
  • 0 likes

Can't change username or profile pic

Hi There:I am on a premium plan.I want to change my username and profile pic.iphone xs mac.I have tried all the directions for changing profile pic and username both on desktop and mobile app....When I go to view profile there is no option to edit. A...

  • Visitor
  • Hi There: I am on a premium plan. I want to change my username and profile pic. iphone xs mac. I have tried all the directions for changing profile pic and username both on desktop and mobile app...
  • OneByBoo
  • Roadie
  • 491 Views
  • 1 replies
  • 0 likes
  • Account
  • 491 Views
  • 1 replies
  • 0 likes

Unable to update payment information

PlanPremium FamilyCountryUSA My Question or IssueThe credit card that's currently attached to my account is going to be cancelled soon, however I can't update with a new one. I've tried multiple different times with different cards. The card I will b...

  • Casual Listener
  • Plan Premium Family Country USA   My Question or Issue The credit card that's currently attached to my account is going to be cancelled soon, however I can't update with a new one.  I...
  • OneByBoo
  • Roadie
  • 833 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 833 Views
  • 3 replies
  • 0 likes

Display Name

Can you change that username and if you can, how?

  • Casual Listener
  • Can you change that username and if you can, how?
  • Emilia_8
  • Community Legend
  • 391 Views
  • 4 replies
  • 0 likes
  • Account
  • 391 Views
  • 4 replies
  • 0 likes

How can i move my playlists from one user to a new one?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 505 Views
  • 1 replies
  • 0 likes
  • Account
  • 505 Views
  • 1 replies
  • 0 likes

Can't log in

My other account session was closed, I did not do that and now I cannot log in again. I wanted to reset my password and they don't send me the email either, I don't know what to do, I need help the account is: guadaxluz

  • Visitor
  • My other account session was closed, I did not do that and now I cannot log in again. I wanted to reset my password and they don't send me the email either, I don't know what to do, I need help 😞 t...
  • Billy-J
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 417 Views
  • 1 replies
  • 0 likes

Solved!! Someone linked their PlayStation Network to my Spotify account

I was trying to link my Spotify account to my PlayStation Network and it said that someone already had done so, I tried to unlink it from my Apps tab in my account settings and I did but it didn’t work, can someone help me figure this out?

  • Visitor
  • I was trying to link my Spotify account to my PlayStation Network and it said that someone already had done so, I tried to unlink it from my Apps tab in my account settings and I did but it didn’t wo...
  • Noah
  • Spotify Star
  • 43518 Views
  • 1 replies
  • 2 likes
  • Account
    Security
  • 43518 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Premium Family Anmeldung nicht möglich

Hallo,vor kurzem habe ich meinen Account auf Family umgestellt und die Einladungen versendet. Leider kann sich kein Familienmitglied anmelden. Egal ob über Handy oder Tablett oder Laptop.Da keines meiner Familienmitglieder einen Spotify-Account hatte...

  • Casual Listener
  • Hallo, vor kurzem habe ich meinen Account auf Family umgestellt und die Einladungen versendet. Leider kann sich kein Familienmitglied anmelden. Egal ob über Handy oder Tablett oder Laptop. Da keine...
  • ChrisU1969
  • Visitor
  • 2245 Views
  • 5 replies
  • 0 likes
  • Login
    Premium
  • 2245 Views
  • 5 replies
  • 0 likes

Superuser Contribution [All Platforms][Subscription] Lyrics

Problems with the lyrics:Some songs don't have lyrics Some songs don't have time-synced lyrics"Behind the lyrics" feature isn't good. I get why it would be, but sometimes I just want to see the lyrics. Maybe you can add a button where you can alterna...

  • Newbie
  • Problems with the lyrics: Some songs don't have lyrics  Some songs don't have time-synced lyrics "Behind the lyrics" feature isn't good. I get why it would be, but sometimes I just want to s...
  • Peter
  • Spotify Legend
  • 600 Views
  • 1 replies
  • 4 likes
  • All Platforms
    Subscription
  • 600 Views
  • 1 replies
  • 4 likes