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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88029 Views

9 replies

2 likes

Account
Login
  • 88029 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

729781 Views

13 replies

4 likes

Account
  • 729781 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

754766 Views

18 replies

29 likes

  • 754766 Views
  • 18 replies
  • 29 likes

I am going to be disconnected from internet for 3 months.

I am going on deployment for 3 months. I understand spotify's offline for 30 days remove data policy. I was wondering if I give my girl friend my spotify log in information can she long into my spotify account once a month so I can keep all my downlo...

Visitor

I am going on deployment for 3 months. I understand spotify's offline for 30 days remove data policy. I was wondering if I give my girl friend my spotify log in information can she long into my spoti...

Jᴀᴄᴋ

Roadie

852 Views

1 replies

0 likes

Account
Login
Premium
  • 852 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossibile trovare profilo Spotify

Buonasera sono il social media manager di un'etichetta discografica.Pur avendo creato un profilo Spotify tramite la loro mail e una playlist associata non è possibile visualizzare nessuno dei due se non tramite link profilo o link URL.Ho controllato ...

Casual Listener

Buonasera sono il social media manager di un'etichetta discografica. Pur avendo creato un profilo Spotify tramite la loro mail e una playlist associata non è possibile visualizzare nessuno dei due s...

Elena

Moderator

2461 Views

6 replies

0 likes

Account
  • 2461 Views
  • 6 replies
  • 0 likes

Hackers taking over accounts

This is the second time I've had to change my password on this account, and not because I got the password wrong. Spotify seriously needs to get a 2-step authentication system going. My last account got hacked so hard I had to delete it and start fre...

Casual Listener

This is the second time I've had to change my password on this account, and not because I got the password wrong. Spotify seriously needs to get a 2-step authentication system going. My last account ...

Midnight1200

Casual Listener

832 Views

2 replies

1 likes

Security
  • 832 Views
  • 2 replies
  • 1 likes

Can't loggin to my account via my username

Dear sir/madam,Each time i'm trying to login to my account throught using my username that im regesterd with, it won't work !! And i'm only able to login to my spotify account only throught using my email-addres. May you help me out how to fix this p...

Visitor

Dear sir/madam, Each time i'm trying to login to my account throught using my username that im regesterd with, it won't work !!   And i'm only able to login to my spotify account only through...

OneByBoo

Roadie

414 Views

1 replies

0 likes

Login
  • 414 Views
  • 1 replies
  • 0 likes

Please someone help me. I need to be able to post proper messages and actually get proper answers

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

376 Views

1 replies

0 likes

Other
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice this month

Hello, I was charged twice this month (yesterday) and I haven't changed anything on my account, its the same number of accounts as always has been.Can I have this issue sorted out?

Casual Listener

Hello,    I was charged twice this month (yesterday) and I haven't changed anything on my account, its the same number of accounts as always has been. Can I have this issue sorted out? ...

Peter

Spotify Legend

646 Views

3 replies

0 likes

Account
  • 646 Views
  • 3 replies
  • 0 likes

Not receiving reset password email

I have two Spotify accounts, one free and one premium. I can't access the premium account and I've never received the emails to reset the password although Spotify said they have been sent. I have checked all my mail accounts and there are no mails f...

Visitor

I have two Spotify accounts, one free and one premium. I can't access the premium account and I've never received the emails to reset the password although Spotify said they have been sent. I have ch...

allison16

Regular

398 Views

1 replies

0 likes

Account
  • 398 Views
  • 1 replies
  • 0 likes

My Account is another account?!

Hello everybody,I registered an account from my email that my former girlfriend used. The problem: I've been using an new account that runs on the same email for about 2 months. For both accounts I have the password which is different. When I log on ...

Casual Listener

Hello everybody, I registered an account from my email that my former girlfriend used. The problem: I've been using an new account that runs on the same email for about 2 months. For both accounts I...

frkstck

Casual Listener

424 Views

2 replies

0 likes

Account
Login
Other
Security
  • 424 Views
  • 2 replies
  • 0 likes

Superuser Contribution Assinatura

Bom dia, tenho duas contas meu CPF.Hoje, fiz uma alteração no meu plano de plano gratuito e gostaria de saber se a alteração é válida para as duas contas.Atenciosamente,Marcos RabeloPlanoGrátis / PremiumPaísBrasil Sistema operacional(Android) Minha p...

Visitor

Bom dia, tenho duas contas meu CPF. Hoje, fiz uma alteração no meu plano de plano gratuito e gostaria de saber se a alteração é válida para as duas contas. Atenciosamente, Marcos Rabelo Plano Gr...

Ivan

Spotify Legend

577 Views

2 replies

0 likes

Account
  • 577 Views
  • 2 replies
  • 0 likes

Account split in two

Somehow my account was split into two. I cant login into my original account but I can search it up and look at my playlists but on the account that share the same login as the original account. I do not have my playlists,saved songs and my username ...

Visitor

Somehow my account was split into two. I cant login into my original account but I can search it up and look at my playlists but on the account that share the same login as the original account. I do...

allison16

Regular

318 Views

1 replies

0 likes

Account
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Helloz

I want to change my url any can help me?

Visitor

I want to change my url any can help me?

Mario

Spotify Legend

273 Views

1 replies

0 likes

Account
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing other Family members songs

Premium Family account My Daughter lives 60 miles away but is on our Family Account, but when she plays her music it sometimes comes over via my device and stop the music im currently playingand one of us has to stop using spotify ( usually me) we bo...

Casual Listener

Premium Family account   My Daughter lives 60 miles away but is on our Family Account, but when she plays her music it sometimes comes over via my device  and stop the music im currently ...

mgso16

Casual Listener

566 Views

4 replies

0 likes

Account
Premium
  • 566 Views
  • 4 replies
  • 0 likes

Playing songs photo disappeared

Hi On my laptop when i have a playing song the photo there are from the artist is gone. I can not find any way to make it come back up again. PlanPremiumCountryDenmarkDeviceLenovo ThinkPad A285Operating SystemWindows 10

Visitor

Hi  On my laptop when i have a playing song the photo there are from the artist is gone. I can not find any way to make it come back up again.  Plan Premium Country Denmark Device Le...

OneByBoo

Roadie

306 Views

1 replies

0 likes

Account
  • 306 Views
  • 1 replies
  • 0 likes

Spotify pulls wrong language name from Facebook

PlanPremiumCountryNetherlandsDeviceAny device I connect to (PC, laptop, phone)Operating SystemAndroid, Windows My Question or IssueSince this morning Spotify displays my Chinese name (as set in Facebook) rather than my normal one. I haven't changed a...

Music Fan

Plan Premium Country Netherlands Device Any device I connect to (PC, laptop, phone) Operating System Android, Windows   My Question or Issue Since this morning Spotify displays my Chin...

HeWhoHungers

Music Fan

918 Views

6 replies

0 likes

Account
Other
Premium
  • 918 Views
  • 6 replies
  • 0 likes

Unknown PSN account linking with my Spotfy account, how come I cannot unlink it through Spotify?

A couple of months ago I noticed a PS4 appearing on my connected devices on my Spotify Desktop Client, I don't own one, so I though I was hacked somehow, then I changed my password and disconnected all devices via the Spotify account page, that seeme...

Casual Listener

A couple of months ago I noticed a PS4 appearing on my connected devices on my Spotify Desktop Client, I don't own one, so I though I was hacked somehow, then I changed my password and disconnected a...

LucasFraga

Casual Listener

1060 Views

3 replies

2 likes

Account
  • 1060 Views
  • 3 replies
  • 2 likes

Superuser Contribution VPN suspicious activity

PlanFree/PremiumUSA Device(imac late 2014, iPhone Operating System(macOS Catalina, iOS 13) My Question or IssueI use a VPN periodically for obvious reasons. Twice recently I've had my account flagged for suspicious activity and had to change my passw...

Casual Listener

Plan Free/Premium USA   Device (imac late 2014, iPhone 😎 Operating System (macOS Catalina, iOS 13)   My Question or Issue I use a VPN periodically for obvious reasons. Twice rece...

poiuytrewq3

Newbie

5844 Views

8 replies

4 likes

Account
Login
Security
  • 5844 Views
  • 8 replies
  • 4 likes

Solved!! Facebook vinculation

PlanFreeCountrySpainOperating SystemWindows 10 My Question or IssueI have vinculated my spotify account with facebook, but my name and photo does not appear at my account. What can I do?

Casual Listener

Plan Free Country Spain Operating System Windows 10   My Question or Issue I have vinculated my spotify account with facebook, but my name and photo does not appear at my account. What c...

Billy-J

Spotify Star

1408 Views

5 replies

0 likes

Account
Free
  • 1408 Views
  • 5 replies
  • 0 likes

How to add my friend using their account link without facebook?

PlanPremiumCountry DeviceSamsung Galaxy 9, PCOperating SystemAndroid 10, Ubuntu, Windows, Web My Question or IssueMe and friend has Spotify premium, and i don't have a Facebook. My Spotify account is not created with Facebook nor is connected to face...

Casual Listener

Plan Premium Country   Device Samsung Galaxy 9, PC Operating System Android 10, Ubuntu, Windows, Web   My Question or Issue Me and friend has Spotify premium, and i don't hav...

OneByBoo

Roadie

413 Views

1 replies

0 likes

Other
  • 413 Views
  • 1 replies
  • 0 likes

Can't change

Plan/PremiumGB to Denmark DevicePCOperating System My Question or IssueI follow the instructions to change to a new country and a new payment card. I put in the information and only the card change takes place. Not the new country. I try to do it aga...

Visitor

Plan /Premium GB to Denmark   Device PC Operating System   My Question or Issue I follow the instructions to change to a new country and a new payment card.  I put in the info...

Maxim

Spotify Star

354 Views

1 replies

0 likes

Premium
  • 354 Views
  • 1 replies
  • 0 likes

Spotify Security

PlanPremiumCountryUSADeviceiPhone 6SOperating SystemiOS 13 My Question or IssueRecently I have been getting a lot of security issue emails from Spotify. The first time, I immediately changed my password and signed out everywhere and thought that woul...

Visitor

Plan Premium Country USA Device iPhone 6S Operating System iOS 13   My Question or Issue Recently I have been getting a lot of security issue emails from Spotify. The first time, I imm...

OneByBoo

Roadie

504 Views

1 replies

0 likes

Account
Login
Security
  • 504 Views
  • 1 replies
  • 0 likes