Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Rising Star 4
2024-08-20 3:38:03 PM
1805 Views
0 replies
8 likes
Security

1805 Views
0 replies
8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
Not applicable
448421 Views
970 replies
108 likes
Account

448421 Views
970 replies
108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1199550 Views
119 replies
116 likes
Account

1199550 Views
119 replies
116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
Tuesday
Maria
Moderator
108660 Views
72 replies
11 likes
Account
Login
Premium

108660 Views
72 replies
11 likes

My account keeps being hacked

My Question or IssueMy account has been getting hacked constantly over the last couple months after changing my password and signing out everywhere every single time it seems like I can not fix the most recent hack. This person took my account and mo...

Ergofye
Visitor
My Question or Issue My account has been getting hacked constantly over the last couple months after changing my password and signing out everywhere every single time it seems like I can not...
2020-05-19 3:29:04 PM
2020-05-19 3:43:48 PM
Billy-J
Spotify Star
380 Views
1 replies
0 likes
Account
Login

380 Views
1 replies
0 likes

Solved!! Changing email after an old account was closed

PlanPremiumCountrySouth Africa My Question or IssueHi there. Today I became aware of the fact that I could change the email associated with my account, so I went back to delete my older account so that I could free up my primary email and make my lif...

aqeelwastaken
Visitor
Plan Premium Country South Africa My Question or Issue Hi there. Today I became aware of the fact that I could change the email associated with my account, so I went back to delete my ol...
2020-05-19 2:26:32 PM
2020-05-19 3:14:03 PM
SoundShots
Composer
893 Views
1 replies
0 likes
Account

893 Views
1 replies
0 likes

Unlinked my facebook account and lost all music

Hello I was using an account that was made with my Facebook account, It didnt had an email account or a password, the only way to log in was with Facebook. Today I made a new account using an email and then connected my facebook with that Spotify acc...

thebewstrogonov
Casual Listener
Hello I was using an account that was made with my Facebook account, It didnt had an email account or a password, the only way to log in was with Facebook. Today I made a new account using a...
2020-05-16 2:32:01 PM
2020-05-19 2:13:14 PM
thebewstrogonov
Casual Listener
376 Views
2 replies
0 likes
Account

376 Views
2 replies
0 likes

Superuser Contribution Do Songs Chosen By Others In Group Session Affect Your Listening History/Suggestions?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy wife an I have a Spotify family plan (still waiting on duos in the U.S.!). We also have a ...

Music_man185
Gig Goer
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My wife...
2020-05-17 10:50:42 PM
2020-05-19 11:07:16 AM
Xenia
Moderator
2794 Views
3 replies
0 likes
Account
Other
Premium
Subscription

2794 Views
3 replies
0 likes

Solved!! Made a new account just to log in to my other

My Question or IssueSo, I just made this account just to get assistance and to access my other account under the username Cheetah8895. However, I forgot my password and I'm not receiving any emails (even in spam or deleted), although I'm not sure whi...

Cheetah_8895
Casual Listener
My Question or Issue So, I just made this account just to get assistance and to access my other account under the username Cheetah8895. However, I forgot my password and I'm not receiving any emails...
2020-05-18 9:00:00 AM
2020-05-19 10:33:46 AM
Jose_M
Spotify Star
535 Views
3 replies
0 likes
Account
Login
Premium

535 Views
3 replies
0 likes

Playlists etc. from a Member of an account - new iPhone

Hi there! I have a Family Premium Spotify Account.My wife is Member of this account. All is perfect - she use her own Playlists etc. Now she got a new iPhone. After installing there are my Playlists etc. How can she 'switch' to her own account? Thank...

FHWebster
Visitor
Hi there! I have a Family Premium Spotify Account. My wife is Member of this account. All is perfect - she use her own Playlists etc. Now she got a new iPhone. After installing the...
2020-03-26 1:22:39 PM
2020-05-19 9:20:15 AM
benja-granados
Visitor
571 Views
2 replies
1 likes
Account

571 Views
2 replies
1 likes

Can't log in to iMac app even after resetting password - HELP!

PremiumUK DeviceiMc Operating SystemiOS 10 I've installed the Spotify app on to an iMac but my username (email address) and password wont work. So, I rest my password and went straight back to login with the new password only for it to not work. I've...

CJFranks
Visitor
Premium UK Device iMc Operating System iOS 10 I've installed the Spotify app on to an iMac but my username (email address) and password wont work. So, I rest my password...
2020-05-18 8:03:05 PM
2020-05-19 5:34:55 AM
Luan
Spotify Star
284 Views
1 replies
0 likes
Login

284 Views
1 replies
0 likes

Delete an account with a lost password and person no longer works for my company

PremiumCountry- USDevice- Macbook air My Question or Issue I need to log into an account (to delete and cancel the premium plan) that was created and used by a previous employee. I have the email credentials, but I don't know the password. And I'm un...

caadams53
Newbie
Premium Country- US Device- Macbook air My Question or Issue I need to log into an account (to delete and cancel the premium plan) that was created and used by a previous ...
2020-05-18 11:33:37 PM
2020-05-19 5:27:52 AM
Luan
Spotify Star
247 Views
1 replies
0 likes
Account
Login

247 Views
1 replies
0 likes

no puedo ver a los integrantes de mi premium family

hoy sume dos integrantes a mi family plan. no tenian usuario en el momento de l a invitación. una vez aceptaron crearon el usaurio y no los puedo ver en mi lista de integrantes. como hago? a ellos le figura una cuenta free.espero la respuesta

cecimozzoni
Visitor
hoy sume dos integrantes a mi family plan. no tenian usuario en el momento de l a invitación. una vez aceptaron crearon el usaurio y no los puedo ver en mi lista de integrantes. como hago? a ellos le...
2020-05-17 5:54:16 PM
2020-05-19 5:21:23 AM
Luan
Spotify Star
294 Views
1 replies
0 likes
Premium
Subscription

294 Views
1 replies
0 likes

Account hacked

PlanPremiumCountryTurkeyDeviceWindows PC, Android Operating System(Windows 10, Android) My Question or IssueThis is my second account. I used to have a premium account under a different mail. I've been using premium for a lot of time now. Please help...

exterminatus55
Visitor
Plan Premium Country Turkey Device Windows PC, Android Operating System (Windows 10, Android) My Question or Issue This is my second account. I used to have a premium account u...
2020-05-19 1:04:36 AM
2020-05-19 3:46:39 AM
Billy-J
Spotify Star
322 Views
1 replies
0 likes
Account
Security

322 Views
1 replies
0 likes

Solved!!Superuser Contribution Playing on different device

Somebody is using my spotify for his/her own device.In the menu connecting with a device, I see my phone, my laptop, and sometimes an other phone.My music is being skipped and paused and this person is constantly trying to listen music through my aco...

Marthe1212
Casual Listener
Somebody is using my spotify for his/her own device. In the menu connecting with a device, I see my phone, my laptop, and sometimes an other phone. My music is being skipped and paused and this per...
2018-03-28 7:21:35 PM
2020-05-18 11:42:33 PM
charlesderek
Regular
2058 Views
3 replies
0 likes
Account
Premium
Security

2058 Views
3 replies
0 likes

Unable to join Premium Duo

Hi there,I have just started Premium duo (I think). My girlfriend and I live together in Dublin, Ireland but she is in Poland at the moment because she went for holidays and is not able to return yet due to pandemic and closing of the borders. The pr...

iB79
Casual Listener
Hi there, I have just started Premium duo (I think). My girlfriend and I live together in Dublin, Ireland but she is in Poland at the moment because she went for holidays and i...
2020-05-18 7:11:01 PM
2020-05-18 11:37:51 PM
iB79
Casual Listener
467 Views
2 replies
0 likes
Account
Premium

467 Views
2 replies
0 likes

Charge back Account Troubles

PlanFree, was premium (see below)CountryUSADevicePC, iPhone XOperating SystemWindows 10, iOS 13.X My Question or IssueAt the beginning of this month, I issued a support ticket to cancel a premium subscription on an account I did not have access to, b...

Mayjhor
Newbie
...his account as there was private, and public playlists that the owner would want back. <community rock star edit - removed personal info>
2020-05-18 7:54:50 PM
2020-05-18 9:40:40 PM
Billy-J
Spotify Star
336 Views
1 replies
0 likes
Account
Free
Login
Other

336 Views
1 replies
0 likes

Superuser Contribution I can't log into spotify from my new device

I recently upgraded my iPhone from a 5 to an 11. I can't log into spotify from my new phone. It says "something went wrong. please try again later." Well...what's going wrong and how can I fix it?? I think I did forget my password a couple times on m...

dmgordon
Casual Listener
I recently upgraded my iPhone from a 5 to an 11. I can't log into spotify from my new phone. It says "something went wrong. please try again later." Well...what's going wron...
2020-05-09 2:39:58 PM
2020-05-18 3:12:16 PM
Elena
Moderator
3132 Views
7 replies
0 likes
Account

3132 Views
7 replies
0 likes

Can't change payment details

Hi I've been trying to change my the card on my payment method. Every time I press change payment details, it always says 'Something went wrong. Try again, or get help'. I've tried several time within these past few weeks but the same error message s...

imqueen_
Visitor
Hi I've been trying to change my the card on my payment method. Every time I press change payment details, it always says 'Something went wrong. Try again, or get help'. I've tried several time withi...
2020-05-18 1:46:46 PM
2020-05-18 2:34:18 PM
aibunaa
Visitor
702 Views
2 replies
1 likes
Account

702 Views
2 replies
1 likes

Superuser Contribution Bring Back Album Titles in Playlists

When I would go to the New Music Friday playlist, one of the most helpful things was seeing the album title next to the artist name so I could see if this song was just a standalone single, an EP or a track that’s part of a full album release. That h...

zekster
Visitor
When I would go to the New Music Friday playlist, one of the most helpful things was seeing the album title next to the artist name so I could see if this song was just a standalone single, an EP or ...
2020-05-17 8:09:45 PM
2020-05-18 10:11:47 AM
SoundShots
Composer
580 Views
2 replies
0 likes
Mobile

580 Views
2 replies
0 likes

Bring back Safaera

PlanPremiumCountryGuatemalaDeviceSamsung A5 My Question or Issue PLEASE bring back "Safaera" by Bad Bunny. It's unfair for us users that do enjoy the song to have it remove. I understand what explicit means, other users should to. If not you could go...

betodalponte
Visitor
Plan Premium Country Guatemala Device Samsung A5 My Question or Issue PLEASE bring back "Safaera" by Bad Bunny. It's unfair for us users that do enjoy the song to have it remov...
2020-05-14 12:20:21 AM
2020-05-18 9:54:05 AM
Billy-J
Spotify Star
4820 Views
4 replies
21 likes
Other
Premium
Unlimited

4820 Views
4 replies
21 likes

Superuser Contribution Unkown people in my Family Plan

Hello, I am using Spotify Premium from Portugal for some years now. Last year I created a family plan for me and my girlfriend, and, to my surprise, I listened to the playlist "Family Mix" and found quite some tracks that neither me nor my girlfriend...

woozye
Casual Listener
Hello, I am using Spotify Premium from Portugal for some years now. Last year I created a family plan for me and my girlfriend, and, to my surprise, I listened to the playlist "Family Mix" and found ...
2020-05-15 4:00:30 PM
2020-05-18 8:38:00 AM
Elena
Moderator
862 Views
1 replies
0 likes
Account
Security
Subscription

862 Views
1 replies
0 likes

Solved!! How to Create or Have an Artist profile?

My song was released today, but it was address to a different person (artist) that has the same name as mine, I dont have an artist profile that's why the song was address to that artist and not to me. So how do i create an artist profile so that i c...

Ehm4209
Casual Listener
My song was released today, but it was address to a different person (artist) that has the same name as mine, I dont have an artist profile that's why the song was address to that artist and no...
2020-05-14 8:06:57 AM
2020-05-17 8:33:33 PM
Maxim
Spotify Star
1759 Views
6 replies
0 likes
Account
Other

1759 Views
6 replies
0 likes

Solved!!Superuser Contribution Can't Log in (Username/Password ~ Facebook ~ Email Link)

Issue: I can't log in on my phone, or on my new phone or on someone else's phone (I tried to log in with password / username and it didn't work, it stays "pressed" and goes blank again, logging in with Facebook doesn't works either, loads the Faceboo...

oıþ
Casual Listener
Issue: I can't log in on my phone, or on my new phone or on someone else's phone (I tried to log in with password / username and it didn't work, it stays "pressed" and goes blank again, lo...
2020-05-13 7:28:58 AM
2020-05-17 2:32:30 PM
Petya
Community Legend
1050 Views
4 replies
0 likes
Account
Login
Premium

1050 Views
4 replies
0 likes

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