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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422547 Views
  • 965 replies
  • 108 likes
  • Account
  • 422547 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187170 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187170 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103772 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103772 Views
  • 70 replies
  • 10 likes

[Spotify for Artists] Someone else uploading my already released track on my artist profile?

What if someone else is trying to distribute my song on Spotify (which is already live on Spotify) with the same artwork and song name but with different ISRC and UPC code from a different distributor on my artist profile?

  • Casual Listener
  • What if someone else is trying to distribute my song on Spotify (which is already live on Spotify) with the same artwork and song name but with different ISRC and UPC code from a different distributo...
  • OneByBoo
  • Roadie
  • 978 Views
  • 1 replies
  • 0 likes
  • Spotify for Artists
  • 978 Views
  • 1 replies
  • 0 likes

Account Hacked

PlanStudent PremiumCountryUSADevicePC, LG G7 ThinQOperating SystemWindows 10, Android My Question or IssueApparently my account was logged into from three different countries yesterday and when I went to open Spotify on my PC today, it told me my pas...

  • Visitor
  • Plan Student Premium Country USA Device PC, LG G7 ThinQ Operating System Windows 10, Android   My Question or Issue Apparently my account was logged into from three different countries...
  • Keanu_C
  • Community Legend
  • 929 Views
  • 1 replies
  • 0 likes
  • Security
  • 929 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Facebook won't stay connected to Spotify account

PlanPremiumCountryAustraliaDeviceWindows 10 PC (non windows store app), iPhone XROperating SystemWindows 10, iOS 13My Question or IssueWhenever I try to connect my Spotify account to my Facebook account in either the desktop app or the mobile app, it...

  • Casual Listener
  • Plan Premium Country Australia Device Windows 10 PC (non windows store app), iPhone XR Operating System Windows 10, iOS 13 My Question or Issue Whenever I try to connect my Spotify account t...
  • Ivan
  • Spotify Legend
  • 1790 Views
  • 5 replies
  • 0 likes
  • Account
    Other
  • 1790 Views
  • 5 replies
  • 0 likes

hacked account

I am contacting you regarding my daughter's account. Her account was hacked, passwords reset, hacked again, passwords reset, and hacked again. She is now locked out of her account and there is ZERO way to contact your help desk without being logged i...

  • Visitor
  • I am contacting you regarding my daughter's account.  Her account was hacked, passwords reset, hacked again, passwords reset, and hacked again.  She is now locked out of her account and the...
  • Billy-J
  • Spotify Star
  • 515 Views
  • 2 replies
  • 0 likes
  • Account
  • 515 Views
  • 2 replies
  • 0 likes

hacked

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue what is spotify doing to help prevent people from being hacked, this is the 5th time ive bee...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  &...
  • Billy-J
  • Spotify Star
  • 755 Views
  • 1 replies
  • 2 likes
  • Account
    Login
    Security
  • 755 Views
  • 1 replies
  • 2 likes

how to change my email address

PlanFree/PremiumCountryFrance Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuehow to change my email address on my spotify account, knowing my account was created wi...

  • Casual Listener
  • Plan Free/Premium Country France   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Junon29
  • Casual Listener
  • 601 Views
  • 4 replies
  • 0 likes
  • Account
  • 601 Views
  • 4 replies
  • 0 likes

Superuser Contribution Hacked Account

I was listening to music and the songs started to skip every 3-5 seconds, I thought it was a glitch and closed the desktop app and opened it again. Continued playing the song I was originally listening to and the same thing started happening again. I...

  • Casual Listener
  • I was listening to music and the songs started to skip every 3-5 seconds, I thought it was a glitch and closed the desktop app and opened it again. Continued playing the song I was originally listeni...
  • Mario
  • Spotify Legend
  • 777 Views
  • 6 replies
  • 0 likes
  • Account
  • 777 Views
  • 6 replies
  • 0 likes

Superuser Contribution Premium: Doesnt take my payment

Plan: PremiumCountry: Portugal Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello!Every month Spotify was abble to do the payment from my bank account, even the l...

  • Visitor
  • Plan: Premium Country: Portugal   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...
  • Mario
  • Spotify Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • Premium
  • 373 Views
  • 1 replies
  • 0 likes

Solved!! Can't change incorrect profile picture

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy profile picture is of someone I don't know. I suspect they hacked my account so I followed...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My prof...
  • LivW1
  • Casual Listener
  • 735 Views
  • 2 replies
  • 0 likes
  • Account
  • 735 Views
  • 2 replies
  • 0 likes

Superuser Contribution family account werkt niet

Ik heb een family account, maar sinds vandaag kan ik maar op 1 plek muziek afspelen. zodra ik op een andere plek muziek opstart stopt het op de plek waar het eerst aan stond

  • Casual Listener
  • Ik heb een family account, maar sinds vandaag kan ik maar op 1 plek muziek afspelen. zodra ik op een andere plek muziek opstart stopt het op de plek waar het eerst aan stond  
  • Xenia
  • Moderator
  • 432 Views
  • 3 replies
  • 0 likes
  • Account
  • 432 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't reset password. Can't Make new account.

I likely had an account years ago.I wanted to sign in using my student email to buy premium to get Hulu. I guessed at the password. Didn't work.I tried the reset password - email not found.I tried to make new account - email already in use. I had to ...

  • Casual Listener
  • I likely had an account years ago. I wanted to sign in using my student email to buy premium to get Hulu.   I guessed at the password. Didn't work. I tried the reset password - email not fou...
  • Elena
  • Moderator
  • 1574 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 1574 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't log in on any mobile devices.

PlanPremium familyCountryUK DeviceiPhone XR, Xiaomi Mi A1, iPad Air 3. Samsung Tab A 2019.Operating SystemiOS 13.4, Android 9. PadOS 13 My Question or IssueGot an email today notifying me of a new sign in in the US, strange seeing as I'm in the UK. S...

  • Casual Listener
  •   Plan Premium family Country UK   Device iPhone XR, Xiaomi Mi A1, iPad Air 3. Samsung Tab A 2019. Operating System iOS 13.4, Android 9. PadOS 13   My Question or Issue Got...
  • Ivan
  • Spotify Legend
  • 873 Views
  • 3 replies
  • 0 likes
  • Login
    Premium
  • 873 Views
  • 3 replies
  • 0 likes

Superuser Contribution Suddenly can't find users

I was searching for a friend by putting in his name: "John Doe" (for example). He came up yesterday. Now when I type in his name today, it keeps saying, "No Results Found". I can locate him through others' profiles. Why can't I locate him through the...

  • Visitor
  • I was searching for a friend by putting in his name:  "John Doe" (for example).   He came up yesterday.   Now when I type in his name today, it keeps saying, "No Results Fo...
  • Ivan
  • Spotify Legend
  • 2269 Views
  • 1 replies
  • 0 likes
  • Account
  • 2269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot create a new Account - reCAPTCHA issue

PlanPremium/FamilyCountryNorway/SwedenDevicePCOperating SystemWindows 10/Debian My Question or Issue Hi, Im trying to create a new spotify account for my son to use. But every time i press the green "SIGN UP" button the reCAPTCHA resets. And i have t...

  • Regular
  • Plan Premium/Family Country Norway/Sweden Device PC Operating System Windows 10/Debian   My Question or Issue   Hi,   Im trying to create a new spotify account for my son ...
  • Mario
  • Spotify Legend
  • 1270 Views
  • 7 replies
  • 0 likes
  • Account
  • 1270 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify keep disconnecting from PS4

PlanFree/Premium CountryNorway DevicePS4 My Question or IssueHello,I'm getting extremely annoyed by the fact that Spotify keeps disconnecting from PS4 every 10/20 minutes and is the only App on my PS4 that does that. I'm using Facebook and Google acc...

  • Visitor
  • Plan Free/Premium   Country Norway    Device PS4   My Question or Issue Hello, I'm getting extremely annoyed by the fact that Spotify keeps disconnecting from PS4 eve...
  • Mario
  • Spotify Legend
  • 2261 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 2261 Views
  • 1 replies
  • 0 likes

I was wrongly charged

PlanPremiumCountryBrazilDeviceSamsung Galaxy s10Operating System My Question or IssueI have a premium for Family plan but was charged as individual, then my plan was automactly changed to individual premium

  • Visitor
  •   Plan Premium Country Brazil Device Samsung Galaxy s10 Operating System   My Question or Issue I have a premium for Family plan but was charged as individual, then my plan was a...
  • Luan
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • Premium
  • 311 Views
  • 1 replies
  • 0 likes

Solved

solved

  • Newbie
  • solved
  • Emilia_8
  • Community Legend
  • 531 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 531 Views
  • 1 replies
  • 0 likes

Account hacked

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, i have a premium account that i pay for every month.But since a few months my playlis...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Billy-J
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • Account
  • 372 Views
  • 1 replies
  • 0 likes

Change the default string of usernames

My Question or IssueHello all, how can get get my username changed as I am given a default string of alphabets and numbers for my spotify account. I my friends are unable to find my new spotify account. @Spotify, is there a way for me to do that. I h...

  • Visitor
  •   My Question or Issue Hello all, how can get get my username changed as I am given a default string of alphabets and numbers for my spotify account. I my friends are unable to find my new spo...
  • Billy-J
  • Spotify Star
  • 489 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
  • 489 Views
  • 1 replies
  • 0 likes

WD TV Spotify (facebook linked account) login problem

Hi I am using spotify premium through my Facebook account. I am trying to connect to spotify through WDTV live, but it is not working. Only Spotify premium account can use WDTV and I have a premium account. I have tried in different ways, by logging ...

  • Newbie
  • Hi  I am using spotify premium through my Facebook account. I am trying to connect to spotify through WDTV live, but it is not working. Only Spotify premium account can use WDTV and I have a...
  • shaunab1
  • Newbie
  • 572 Views
  • 2 replies
  • 1 likes
  • Account
    Login
  • 572 Views
  • 2 replies
  • 1 likes