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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398457 Views
  • 948 replies
  • 107 likes
  • Account
  • 398457 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171509 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171509 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99108 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99108 Views
  • 68 replies
  • 10 likes

didn't get email for password reset

PlanPremiumCountrySaudi arabia Device(Pc, Samsung note 8, )Operating System(Android , Windows 10) My Question or Issuei can't login to my account (*snip*) error code:3 and when i go to the site to reset my password and then check my email for the res...

  • Visitor
  •   Plan Premium Country Saudi arabia  Device (Pc, Samsung note 8, ) Operating System (Android , Windows 10)   My Question or Issue i can't login to my account (*snip*) error ...
  • Emilia_8
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution No connection on windows/PC

Plan:PremiumCountry:PortugalDevice:PCOperating System:Windows[Version 10.0.18363.535] Question or IssueHi, Spotify keeps saying that there is no internet connection.None of the psy-fixes posted here fixes it, and I know that there is'nt any issue wit...

  • Casual Listener
  • Plan:Premium Country:Portugal Device:PC Operating System:Windows[Version 10.0.18363.535]   Question or Issue Hi,   Spotify keeps saying that there is no internet connection. None o...
  • Petya
  • Community Legend
  • 1008 Views
  • 4 replies
  • 0 likes
  • Other
    Premium
  • 1008 Views
  • 4 replies
  • 0 likes

Superuser Contribution Just started getting multiple "new login to spotify" emails

We have a family plan and one of the members, not the plan owner, just started getting multiple emails like this per day. We have done a forced logout of all devices. Our passwords are very strong. What does this mean and how do we stop it? thanks

  • Visitor
  • We have a family plan and one of the members, not the plan owner, just started getting multiple emails like this per day.  We have done a forced logout of all devices.  Our passwords are ve...
  • Petya
  • Community Legend
  • 740 Views
  • 1 replies
  • 0 likes
  • Security
  • 740 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Someone logged into my account and after changing the password is still listening on my spotify

How **bleep**ing garbage is your software i cannot find anything to remove them from listening on my spotify premium.

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  • Visitor
  • How **bleep**ing garbage is your software i cannot find anything to remove them from listening on my spotify premium.  
  • Mario
  • Spotify Legend
  • 1534 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
  • 1534 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Account] Can't change country of my account (only one choice)

PlanFreeCountryFrance on my account and currently in KoreaDeviceSamsung Galaxy A5Operating SystemAndroid 8 I'm in korea for some month, so I used my 14 days of spotify in another country but now I need to change the country to be able to login, but I...

  • Casual Listener
  • Plan Free Country France on my account and currently in Korea Device Samsung Galaxy A5 Operating System Android 8   I'm in korea for some month, so I used my 14 days of spotify in anoth...
  • Peter
  • Spotify Legend
  • 406 Views
  • 3 replies
  • 0 likes
  • Account
  • 406 Views
  • 3 replies
  • 0 likes

Superuser Contribution podcast episode longs less than the original file

I uploaded my RSS feed to iTunes and Spotify, with the same information the same file, everything is ok, but there are three episodes in Spotify that longs less than the original I don't know why, its only occurs in Spotify in iTunes works well.I've ...

  • Visitor
  • I uploaded my RSS feed to iTunes and Spotify, with the same information the same file, everything is ok, but there are three episodes in Spotify that longs less than the original I don't know why, it...
  • Peter
  • Spotify Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • Other
  • 371 Views
  • 1 replies
  • 0 likes

Possibly stolen account?

PlanpremiumCountryUSDevicegalaxy 8Operating SystemAndroid My Question or IssueI was signed into my spotify premium account on both my computer and phone. My sister asked if she could use the account to listen to an album. I use 2 different passwords,...

  • Visitor
  • Plan premium Country US Device galaxy 8 Operating System Android   My Question or Issue I was signed into my spotify premium account on both my computer and phone. My sister asked if s...
  • Jose_M
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 327 Views
  • 1 replies
  • 0 likes

No longer have access to Premium Account Email to Reset Password

PlanFree/PremiumCountry Device(iPhone 8,Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. I have a premium account under my college email. Once leaving college the email was deactivated by my school. I don't remember ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello. I have a premium account under my college...
  • Brunelicia
  • Community Legend
  • 433 Views
  • 1 replies
  • 0 likes
  • Account
  • 433 Views
  • 1 replies
  • 0 likes

Facebook linked account deleted

PlanPremiumCountryThailand Device(iphone 11)Operating SysteMIOS 13My Question or IssueI’ve previously linked Spotify account with my Facebook account and bought premium. Then later a permanently deleted my facebook account and now I cant log in my sp...

  • Visitor
  • Plan Premium Country Thailand  Device (iphone 11) Operating SysteM IOS 13 My Question or Issue I’ve previously linked Spotify account with my Facebook account and bought premium. Then l...
  • OviiiOne
  • Community Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 321 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution how to delete my recently played artist from my profile page?

my premium account was being hack by someone i didn't know. i'm able to get it back and change the password. but now my music suggestion and recently played artist was full of tasteless music by the hacker. what should i do?

  • Newbie
  • my premium account was being hack by someone i didn't know. i'm able to get it back and change the password. but now my music suggestion and recently played artist was full of tasteless music by the ...
  • Peter
  • Spotify Legend
  • 8433 Views
  • 12 replies
  • 3 likes
  • Account
    Other
    Premium
  • 8433 Views
  • 12 replies
  • 3 likes

If I delete the old Spotify account and make a new one, will my premium subscription be restored?

I had bought Spotify Premium on December 8, 2019. But since last 2 weeks or so, unwanted tracks of many unselected languages have been added to my playlists. I tried removing them but no success. Everyday new music gets added and all the effort goes ...

  • Casual Listener
  • I had bought Spotify Premium on December 8, 2019. But since last 2 weeks or so, unwanted tracks of many unselected languages have been added to my playlists. I tried removing them but no success. Eve...
  • Emilia_8
  • Community Legend
  • 2119 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2119 Views
  • 3 replies
  • 0 likes

Superuser Contribution Support Locked My Out of my Own Account

PlanPremiumCountryUSADeviceSamsung Last week someone in Mexico got into my account and I was notified via email. I followed the instructions, logged out of all devices, reset my password, etc. etc. Since my account was hacked into all of my emails fr...

  • Visitor
  • Plan Premium Country USA Device Samsung   Last week someone in Mexico got into my account and I was notified via email. I followed the instructions, logged out of all devices, reset ...
  • Petya
  • Community Legend
  • 873 Views
  • 1 replies
  • 1 likes
  • Security
  • 873 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution I deactivated my Facebook, and now i only have number/letters as mu username. I want to have my name

I have deactivated my FB, and now my name on spotify is the random numbers.I would love to have my name displayed instead of the username that is the numbers. Is that possible?

  • Newbie
  •    I have deactivated my FB, and now my name on spotify is the random numbers. I would love to have my name displayed instead of the username that is the numbers. Is that possible? &nbsp...
  • Ivan
  • Spotify Legend
  • 2606 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 2606 Views
  • 3 replies
  • 1 likes

Superuser Contribution Account Issue

PlanFree/PremiumCountryIndonesianDevice(Samsung A50s)Operating System(Android 9) My Question or IssueMy payment is succeeded so that's not the problem. Also this account isn't connected to another premium account so that's not the problem either. And...

  • Visitor
  • Plan Free/Premium Country Indonesian Device (Samsung A50s) Operating System (Android 9)   My Question or Issue My payment is succeeded so that's not the problem. Also this account isn'...
  • user-removed
  • Not applicable
  • 895 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
  • 895 Views
  • 6 replies
  • 0 likes

Solved!! Premium free trial

PlanFree/PremiumCountryNetherlandsDeviceSamsung Galaxy s8Operating System Android Oreo My Question or IssueI just subscribed to the free trial of the premium account. And there as been taken 0.01 cents of my bank account (so the payment succeeded). H...

  • Casual Listener
  •   Plan Free/Premium Country Netherlands Device Samsung Galaxy s8 Operating System  Android Oreo   My Question or Issue I just subscribed to the free trial of the premiu...
  • Brunelicia
  • Community Legend
  • 909 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 909 Views
  • 3 replies
  • 0 likes

Someone manipulating daily playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 433 Views
  • 1 replies
  • 0 likes
  • Account
  • 433 Views
  • 1 replies
  • 0 likes

Solved!! Account Logged in in other countries without my permission

PlanPremiumCountryEgyptMy Question or IssueHello, i've something i wanna ask.today i got a mail that my account logged in 3 times from different places ONLY TODAY !!!!is Spotify site Security is a JOKE!if it is then tell me to not renew the subscript...

  • Casual Listener
  • Plan Premium Country Egypt My Question or Issue Hello, i've something i wanna ask. today i got a mail that my account logged in 3 times from different places ONLY TODAY !!!! is Spotify site Se...
  • Ahmed_Elrayes
  • Casual Listener
  • 929 Views
  • 6 replies
  • 0 likes
  • Account
    Security
  • 929 Views
  • 6 replies
  • 0 likes

Spotify changes my playlist without my consent

PlanPremiumCountryUruguayDeviceSamsung S9Operating SystemAndroid My Question or IssueSopify changes my playlist without my consent, I have this problem in my phone and also in my desktop (Windows). It´sd doing this very often, imposible to listen mus...

  • Casual Listener
  • Plan Premium Country Uruguay Device Samsung S9 Operating System Android   My Question or Issue Sopify changes my playlist without my consent, I have this problem in my phone and also i...
  • Emilia_8
  • Community Legend
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

I changed my playl.'s image, when I try to share on insta old one looks

PlanPremiumCountryTurkeyDeviceAlcatel shineOperating SystemAndroid My Question or IssueYesterday, I changed my playlists image. In spotify, new one looks there's no problem but when I share it on instagram story, old one looks.

  • Visitor
  • Plan Premium Country Turkey Device Alcatel shine Operating System Android   My Question or Issue Yesterday,  I changed my playlists image. In spotify,  new one looks there's ...
  • Luan
  • Spotify Star
  • 536 Views
  • 1 replies
  • 0 likes
  • Other
  • 536 Views
  • 1 replies
  • 0 likes