Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • justindt
  • Casual Listener
  • 280748 Views
  • 824 replies
  • 84 likes
  • Account
  • 280748 Views
  • 824 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133543 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133543 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75761 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75761 Views
  • 63 replies
  • 8 likes

Superuser Contribution Spotify Got Rid of Everything on my account

I was wondering if someone from the help team or community could help me out here. Today I was trying to play spotify through my phone when the app started to glitch out, I exit the application and go back in to see that it didn't auto login. (I set ...

  • Visitor
  • I was wondering if someone from the help team or community could help me out here. Today I was trying to play spotify through my phone when the app started to glitch out, I exit the application and g...
  • Peter
  • Spotify Legend
  • 444 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Username changed?

I signed up for an account a long time ago. Don't really remember when. Signed up with the username I have here. Now there is a random -US after my name? What? Is there any way to fix this? It's pretty dumb to just change someone's username.

  • Newbie
  • I signed up for an account a long time ago. Don't really remember when. Signed up with the username I have here. Now there is a random -US after my name? What? Is there any way to fix this? It's pret...
  • Peter
  • Spotify Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution ACCOUNT LOGIN

I have Spotify Premium running on my credit card , I want to keep the account but I logged out of it and I can’t remember the username as it was a bunch of letters and numbers and as well as that I can’t remember the email , so what should I do in or...

  • Newbie
  • I have Spotify Premium running on my credit card , I want to keep the account but I logged out of it and I can’t remember the username as it was a bunch of letters and numbers and as well as that I c...
  • Peter
  • Spotify Legend
  • 449 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 449 Views
  • 1 replies
  • 0 likes

Solved!! Not able to link to Facebook, obtain list of my friends, etc.

PlanPremiumCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueSome time ago I managed to successfully link my Spotify account to my Facebook account. Then, for some reason, Spotify changed the name and surname back to my Spotify logi...

  • Casual Listener
  • Plan Premium Country Poland Device PC Operating System Windows 10   My Question or Issue Some time ago I managed to successfully link my Spotify account to my Facebook account. Then, f...
  • OneByBoo
  • Community Legend
  • 314 Views
  • 3 replies
  • 0 likes
  • Account
  • 314 Views
  • 3 replies
  • 0 likes

I continue to pay for premium however my status still says free and I cannot use premium from my mob

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where are my daily mixes?

Ok i had 6 daily mixes some time ago and suddenly all disapear. Now I got only one from long time and nothing new is coming? What's going on?

  • Regular
  • Ok i had 6 daily mixes some time ago and suddenly all disapear. Now I got only one from long time and nothing new is coming?   What's going on?  
  • iorq
  • Regular
  • 477 Views
  • 8 replies
  • 0 likes
  • Account
    Other
  • 477 Views
  • 8 replies
  • 0 likes

Premium Removal

PlanPremiumCountryPhilippines My Question or IssueI availed of the premium plan for my ex before and now we dont have any means of communication anymore, i want to remove the plan and stop my card from being charged. What should I do?

  • Newbie
  •   Plan Premium Country Philippines     My Question or Issue I availed of the premium plan for my ex before and now we dont have any means of communication anymore, i want to re...
  • Billy-J
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Premium
  • 184 Views
  • 1 replies
  • 0 likes

Fiz pagamento de 99 reais premium e nao atualizou meu cadastro

Fiz pagamento de 99 reais premium e nao atualizou meu cadastro, estou com o comprovante de pagamento no meu banco do debito realizado com boleto bancario.

  • Newbie
  • Fiz pagamento de 99 reais premium e nao atualizou meu cadastro, estou com o comprovante de pagamento no meu banco do debito realizado com boleto bancario.
  • Bittencourt
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • Premium
  • 168 Views
  • 1 replies
  • 0 likes

No more Facebook. How do I change my password?

I recently got rid of my Facebook account and didnt put much though into the fact, that my Spotify is registered via that account.Now I can still use it, but I cant change my password anymore. Is there a way to get my Spotify to "reregister" to my E-...

  • Casual Listener
  • I recently got rid of my Facebook account and didnt put much though into the fact, that my Spotify is registered via that account. Now I can still use it, but I cant change my password anymore. &nb...
  • Billy-J
  • Spotify Star
  • 605 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 605 Views
  • 3 replies
  • 0 likes

Locked out of account, and can't reset password

Hi. My name is Andrea, and my plan is free. I live in the US. I've used Spotify for over 5 years and this has never happened to me before. I was completely locked out of my account that has years of music and previous payment plans on it (andreaespin...

  • Visitor
  • Hi. My name is Andrea, and my plan is free. I live in the US.   I've used Spotify for over 5 years and this has never happened to me before. I was completely locked out of my account that has ...
  • Billy-J
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • Account
  • 279 Views
  • 1 replies
  • 0 likes

Gmail email "dot" doppelgänger

Here's a funny one for you: So I have a spotify account, but there is some spanish dude that for some reason insists his email to be the same as mine but with a single dot in it e.g. i@gmail.com / i.@gmail.com. He uses that email all around the inter...

  • Newbie
  • Here's a funny one for you:   So I have a spotify account, but there is some spanish dude that for some reason insists his email to be the same as mine but with a single dot in it e.g. i<na...
  • EthanS1
  • Community Legend
  • 660 Views
  • 1 replies
  • 0 likes
  • Account
  • 660 Views
  • 1 replies
  • 0 likes

Solved!! Haven't gotten "reset your password" e-mail

I forgot my password and i want to change it. I am using Facebook log in to access my account, so i requested a password reset a week ago and i have yet to receive it.I checked my spam folders etc and there is nothing.

  • Casual Listener
  • I forgot my password and i want to change it. I am using Facebook log in to access my account, so i requested a password reset a week ago and i have yet to receive it. I checked my spam folders etc ...
  • Billy-J
  • Spotify Star
  • 971 Views
  • 6 replies
  • 0 likes
  • Login
  • 971 Views
  • 6 replies
  • 0 likes

Display name not showing on account

PlanFree/PremiumCountryUSAMy Question or IssueI chose a profile name when making my account but it doesn't show anywhere. It's only showing as the username with a bunch of random numbers. I'm curious as to why my chosen profile name isn't showing on ...

  • Casual Listener
  • Plan Free/Premium Country USA My Question or Issue I chose a profile name when making my account but it doesn't show anywhere. It's only showing as the username with a bunch of random numbers. I...
  • toodemon
  • Casual Listener
  • 552 Views
  • 2 replies
  • 0 likes
  • Account
  • 552 Views
  • 2 replies
  • 0 likes

Bad Hulu Activation link

Recently renewed premium, and I am trying to link my Spotify to Hulu. When I activate the link to go from Spotify to Hulu it gives me a 400 error and says bad request. Any suggestions to get around this or a solution?

  • Newbie
  • Recently renewed premium, and I am trying to link my Spotify to Hulu. When I activate the link to go from Spotify to Hulu it gives me a 400 error and says bad request. Any suggestions to get around t...
  • OneByBoo
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 262 Views
  • 1 replies
  • 0 likes

Samsung QLED Smart TV

Just bought Samsung Smart TV, Spotify App wants me to sign up. Tried using my existing Spotify log in details which I use on laptop but get messages saying that details already taken which is correct but how can I log in to spotify on TV do I have to...

  • Newbie
  • Just bought Samsung Smart TV, Spotify App wants me to sign up. Tried using my existing Spotify log in details which I use on laptop but get messages saying that details already taken which is correct...
  • osornios
  • Spotify Star
  • 500 Views
  • 1 replies
  • 0 likes
  • 500 Views
  • 1 replies
  • 0 likes

can't access my account that's created via facebook

PlanPremiumCountrySwedenDeviceaccount questionOperating SystemN/A My Question or Issue My premium account, which I still pay for, was created with my facebook account and is therefore connected to my facebook email. I have deleted my facebook account...

  • Visitor
  • Plan Premium Country Sweden Device account question Operating System N/A   My Question or Issue   My premium account, which I still pay for, was created with my facebook account ...
  • osornios
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • Premium
  • 269 Views
  • 1 replies
  • 0 likes

Onkyo TX-NR616 Spotify login filed

Hello everyone,on my Onkyo receiver TR-NX616 is a big sticker, that the device supports Spotify. Also, the receiver includes the Spotify app.When I try to sign in to my free Spotify account with the receiver, the login failed. Message: Check for pass...

  • Newbie
  • Hello everyone, on my Onkyo receiver TR-NX616 is a big sticker, that the device supports Spotify. Also, the receiver includes the Spotify app. When I try to sign in to my free Spotify account with ...
  • osornios
  • Spotify Star
  • 1039 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 1039 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo linked account not working

I recently upgraded my account to Duo so my wife could use spotify. She previously had a free account which she used some years ago but in recent times had a paid subscription to another service. Since she signed up I've noticed no issues with my acc...

  • Casual Listener
  • I recently upgraded my account to Duo so my wife could use spotify. She previously had a free account which she used some years ago but in recent times had a paid subscription to another service.&nbs...
  • Peter
  • Spotify Legend
  • 2213 Views
  • 3 replies
  • 0 likes
  • Other
    Web Player
  • 2213 Views
  • 3 replies
  • 0 likes

Two different usernames on iPhone app and PC - BOTH are signed in with the same Facebook account

I searched in vain and couldn't find that someone had already asked this ... I am signed into Spotify on my PC and my iPhone -- using the SAME Facebook account -- yet I have a different user name on my PC and on my phone. I had no clue until I paid f...

  • Newbie
  • I searched in vain and couldn't find that someone had already asked this ...    I am signed into Spotify on my PC and my iPhone -- using the SAME Facebook account -- yet I have a differen...
  • OneByBoo
  • Community Legend
  • 456 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 456 Views
  • 1 replies
  • 0 likes

Logged into an old account

Hii have a premium plan. I noticed some strange activity on my acct (songs played I didn’t recognize) so I changed my passwords and logged out everywhere. When I logged back in, the password wasn’t working so I logged in using Facebook. It took me to...

  • Newbie
  • Hi i have a premium plan. I noticed some strange activity on my acct (songs played I didn’t recognize) so I changed my passwords and logged out everywhere. When I logged back in, the password wasn’t...
  • OneByBoo
  • Community Legend
  • 707 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 707 Views
  • 1 replies
  • 0 likes