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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83362 Views

29 replies

0 likes

  • 83362 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104342 Views

10 replies

3 likes

Account
Login
  • 104342 Views
  • 10 replies
  • 3 likes

Solved!! family account / payment problem

I want to start a family plan. I start in this page - https://www.spotify.com/us/family/ When I click on the green "Upgrade" button I land on this page - https://www.spotify.com/us/accounts/subscription/ The only option I have on that page is payment...

Casual Listener

I want to start a family plan. I start in this page - https://www.spotify.com/us/family/ When I click on the green "Upgrade" button I land on this page - https://www.spotify.com/us/accounts/subsc...

MattSuda

Spotify Star

570 Views

3 replies

0 likes

Other
Subscription
  • 570 Views
  • 3 replies
  • 0 likes

Hijacked Hacked Account, but Spotify does nothing

Anyone else had this problem? My account has been Hijacked, Hacked for 3 weeks and despite over 10 emails spotify has done nothing.

Casual Listener

Anyone else had this problem?   My account has been Hijacked, Hacked for 3 weeks and despite over 10 emails spotify has done nothing.

coustoe

Casual Listener

500 Views

5 replies

0 likes

  • 500 Views
  • 5 replies
  • 0 likes

Solved!! Keep getting charged even though my account is free

I've been charged four times and my account doesn't even have premium. What's going on

Newbie

I've been charged four times and my account doesn't even have premium. What's going on

MattSuda

Spotify Star

445 Views

2 replies

0 likes

  • 445 Views
  • 2 replies
  • 0 likes

Charged twice in January

I have been charged £9.99 twice in the month of January for a spotify payment. The dates are the 26th of January 2015 and the 29th of January 2015. I would like to request a full refund of £9.99.

Casual Listener

I have been charged £9.99 twice in the month of January for a spotify payment. The dates are the 26th of January 2015 and the 29th of January 2015. I would like to request a full refund of £9.99.

OviiiOne

Community Legend

344 Views

3 replies

0 likes

Account
  • 344 Views
  • 3 replies
  • 0 likes

Solved!! Implement a way to transfer from a Spotify account created using Facebook to a Spotify only account

please help my Facebook account is been deleted and i have changed the account into a page now i don't have my premium account anymore there is no way i can get into it without that Facebook account please help me

Newbie

please help my Facebook account is been deleted and i have changed the account into a page now i don't have my premium account anymore there is no way i can get into it without that Facebook acc...

JoeThomas

Community Legend

399 Views

1 replies

0 likes

Account
  • 399 Views
  • 1 replies
  • 0 likes

Solved!! My Spotify account is linked to facebook . I need to delete my fb . How can I delete account

I need to delete my fb account . How do I delete spotify so I can set up again using an email address and username instead of fb please ?

Newbie

I need to delete my fb account . How do I delete spotify so I can set up again using an email address and username instead of fb please ?

JoeThomas

Community Legend

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Solved!! Website wont display student verify screen; attempting to merge premium to student discount

To start... United States customer, United States student. Ok I have premium service my renewal is early march so I have time to submit my student verify info. T&Cs of student offer state if I verify early my current month completes and then my disco...

Newbie

To start... United States customer, United States student. Ok I have premium service my renewal is early march so I have time to submit my student verify info.   T&Cs of student offer ...

JoeThomas

Community Legend

645 Views

4 replies

0 likes

Account
Subscription
  • 645 Views
  • 4 replies
  • 0 likes

Lost my playlists

Hi, I recently downloaded the desktop spotify app and logging into it made me lose my playlists on the web and in the app. I tried logging in with the username and password and with the facebook account. On my phone I still have my playlists. Thanks!

Newbie

Hi,   I recently downloaded the desktop spotify app and logging into it made me lose my playlists on the web and in the app. I tried logging in with the username and password and with the fa...

Taylor

Community Legend

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Student NUS Discount Not Working!

Hi, so recentlley my 6 month premium membership ran out which I had recieved in a giftcard format, however during this time I got a NUS card so I thought next time around I'd pay while also using it to get a 50% discount, which was all fine and dandy...

Casual Listener

Hi, so recentlley my 6 month premium membership ran out which I had recieved in a giftcard format, however during this time I got a NUS card so I thought next time around I'd pay while also using it ...

OwenFinn

Casual Listener

1092 Views

5 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 1092 Views
  • 5 replies
  • 0 likes

Code not working

I have recently tried to get spotify premium through the times. Original code is already being used by someone else and now they have given me a new code to redeem. Still doesn't. Times suggested I contact spotifyyself to see if you can help me?

Casual Listener

I have recently tried to get spotify premium through the times. Original code is already being used by someone else and now they have given me a new code to redeem. Still doesn't. Times suggested I c...

Taylor

Community Legend

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Premium ran out early?

So on the receipts on my spotify account I was told: Duration: Your premium subscription expires on August 14, 2015. i can supply the order number and other details to prove it. please help

Newbie

So on the receipts on my spotify account I was told:  Duration: Your premium subscription expires on August 14, 2015. i can supply the order number and other details to prove it...

MattSuda

Spotify Star

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Solved!! Changing country with premium

I'm a premium user and would like to change my country back to the UK - I have updated my payment details to a UK card but the option to change my country on my profile is still greyed out. Why can't I change this?

Newbie

I'm a premium user and would like to change my country back to the UK - I have updated my payment details to a UK card but the option to change my country on my profile is still greyed out. Why can't...

MattSuda

Spotify Star

329 Views

1 replies

0 likes

Premium
  • 329 Views
  • 1 replies
  • 0 likes

Need help, Not happy

Early this week, for no reason my Spotify account dropped from premium to free, because of this I cannot listen to any music at all I have already sent a contact form to you three days and I have been ignored, after looking online I have seen that ot...

Newbie

Early this week, for no reason my Spotify account dropped from premium to free, because of this I cannot listen to any music at all I have already sent a contact form to you three days and I have bee...

MattSuda

Spotify Star

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Can not terminate my spotify premium

Hi, it is not possible for me to terminate my spotify premium abo. I am authorized via Facebook. I use the german site. After I have to authorize via Facebook again, an error raises up. "Da ist etwas schiefgelaufen.". How can i terminate the abo??? B...

Newbie

Hi,   it is not possible for me to terminate my spotify premium abo. I am authorized via Facebook. I use the german site. After I have to authorize via Facebook again, an error raises up. "D...

MattSuda

Spotify Star

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

two spotify accounts but only need one

Hi something is wrong her .. i have one premium account : beritortskovnielsen (spotify username) and one free account signed in with facebook on. i would like to connect beritortskovnielsen to my facebook account so i can se and share playlists. When...

Newbie

Hi something is wrong her .. i have one premium account : beritortskovnielsen (spotify username) and one free account signed in with facebook on. i would like to connect beritortskovnielsen to my fac...

MattSuda

Spotify Star

465 Views

3 replies

0 likes

Account
Free
Login
Premium
  • 465 Views
  • 3 replies
  • 0 likes

Forgot password and no email access

Hey, I have forgotten my password and i don't have forgotten my email address too i want to stornate my spotify premium somehow, only have the username. Payment is via PayPal greetings lukas

Newbie

Hey,   I have forgotten my password and i don't have forgotten my email address too 😕 i want to stornate my spotify premium somehow, only have the username. Payment is via PayPal ...

MattSuda

Spotify Star

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Facebook Account banned - can't access my spotify premium account anymore

Hi, I registered at Spotify by using a Facebook-Fakeacount (I didn't want to spam my friends with what I am listening to right now). This Facebook account was banned by Facebook (it was obviously a Fake account). I can't access my Spotify account any...

Newbie

Hi,   I registered at Spotify by using a Facebook-Fakeacount (I didn't want to spam my friends with what I am listening to right now).   This Facebook account was banned by Fac...

MattSuda

Spotify Star

1567 Views

1 replies

0 likes

Account
Login
Premium
  • 1567 Views
  • 1 replies
  • 0 likes

Solved!! Delete Spotify account

Hi! I created this account using facebook but I no longer want it. How can I delete this account?

Casual Listener

Hi!   I created this account using facebook but I no longer want it. How can I delete this account?

MattSuda

Spotify Star

723 Views

5 replies

0 likes

Account
  • 723 Views
  • 5 replies
  • 0 likes

Missing a letter in my daughter's spotify username

Hi.I have created a Family account for me and my family, but when i registered my daughter it seems to be missing a letter. Can any admins give me a hand with this?

Newbie

Hi. I have created a Family account for me and my family, but when i registered my daughter it seems to be missing a letter. Can any admins give me a hand with this?

MattSuda

Spotify Star

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Trouble with a blocked Contact

Hello guys,A friend of mine trolled around and deleted my girlfriend as a contact. As you might think this is a very uncomfortable situation for me Is there ANY chance or possibilty to unblock a contact? This is freaking important to me..Thanks for a...

Newbie

Hello guys, A friend of mine trolled around and deleted my girlfriend as a contact. As you might think this is a very uncomfortable situation for me 😄 Is there ANY chance or possibilty to unblock a...

MattSuda

Spotify Star

410 Views

2 replies

0 likes

  • 410 Views
  • 2 replies
  • 0 likes