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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 313 Views
  • 0 replies
  • 6 likes
  • Security
  • 313 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 436496 Views
  • 971 replies
  • 108 likes
  • Account
  • 436496 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194054 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194054 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106394 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106394 Views
  • 70 replies
  • 11 likes

Remove account

Hi There! I want to remove my spotify account because I don't need anymore. I tried to log in and search something in my account but there isn't any option to cancel my subscription.. Can anyone help me ?? Please...

  • Casual Listener
  • Hi There!   I want to remove my spotify account because I don't need anymore. I tried to log in and search something in my account but there isn't any option to cancel my subscri...
  • MattSuda
  • Spotify Star
  • 311 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 311 Views
  • 3 replies
  • 0 likes

Student Spotify

I'm trying to switch my account to spotify premium with the student discount and when I try clicking get it here on the student discount page, I know it should redirect me to log in and I should be able to have a place to insert my college, but it re...

  • Newbie
  • I'm trying to switch my account to spotify premium with the student discount and when I try clicking get it here on the student discount page, I know it should redirect me to log in and I should be a...
  • MattSuda
  • Spotify Star
  • 4572 Views
  • 4 replies
  • 0 likes
  • 4572 Views
  • 4 replies
  • 0 likes

Solved!! Facebook account

I have just created a premium account on spotify as I was logged in through Facebook. How can I change this so I can create an account only on spotify ? I don't want it to go through Facebook !? In any event the email address on my Facebook is now in...

  • Casual Listener
  • I have just created a premium account on spotify as I was logged in through Facebook. How can I change this so I can create an account only on spotify ? I don't want it to go through Facebook !? In a...
  • MattSuda
  • Spotify Star
  • 247 Views
  • 2 replies
  • 0 likes
  • 247 Views
  • 2 replies
  • 0 likes

I Can not change my credit card information

I need to change my credit card information as I got a new one, but it is not possible to do in my account. The letters/figures in the card number box etc is gray and not possible to write over. Do you have any clue how to solve this problem. If not ...

  • Newbie
  • I need to change my credit card information as I got a new one, but it is not possible to do in my account. The letters/figures in the card number box etc is gray and not possible to write over. Do y...
  • MattSuda
  • Spotify Star
  • 488 Views
  • 5 replies
  • 0 likes
  • 488 Views
  • 5 replies
  • 0 likes

Solved!! paying premium, but Account Thomas its free since today

Hi,I got a premium account for several years and since yesterday everything worked fine. Today my account says I am a free user and asks me to update to premium, although I paid successfully on January 30. How can I fix this?thanks

  • Casual Listener
  • Hi, I got a premium account for several years and since yesterday everything worked fine. Today my account says I am a free user and asks me to update to premium, although I paid successfully on J...
  • herrkorn
  • Casual Listener
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

I'm a premium user but I can't change my country

Hi, I live in Turkey and I want to change my country to USA. I change it from the payment options and it says my country is changed but it's still Turkish. Please help me me!

  • Casual Listener
  • Hi, I live in Turkey and I want to change my country to USA. I change it from the payment options and it says my country is changed but it's still Turkish. Please help me me!
  • MattSuda
  • Spotify Star
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Solved!! Is it safe to answer an email form noreply@salesforce.com?

I recently contancted Spotify support because I was charged 9,99€ even though I just started the 30 day free trial. I received a response from noreply@salesforce.com and it said that I should give the date of birth registered on my account, postal/zi...

  • Casual Listener
  • I recently contancted Spotify support because I was charged 9,99€ even though I just started the 30 day free trial. I received a response from noreply@salesforce.com and it said that I should give th...
  • K4tr1
  • Casual Listener
  • 19157 Views
  • 2 replies
  • 1 likes
  • 19157 Views
  • 2 replies
  • 1 likes

I can't update my account settings, it doesn't accept my new card-details

Hi!I've been trying to update my payment details, but it wont accept my new card. It says that it failed and that I should try again, what should I do about that? I have tried about 5 times but I get the same response every time.Thanks / Josefine

  • Newbie
  • Hi! I've been trying to update my payment details, but it wont accept my new card. It says that it failed and that I should try again, what should I do about that? I have tried about 5 times but I g...
  • MichaelW
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Solved!! montly family subscription.

Hi all, If this is an existing topic, sorry about it but i can't find related topic. I want to buy family subscription with 3 months. How can i do it?

  • Newbie
  • Hi all, If this is an existing topic, sorry about it but i can't find related topic.   I want to buy family subscription with 3 months.   How can i do it?
  • MattSuda
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 295 Views
  • 1 replies
  • 0 likes

Solved!! Changing payment method

I am trying to change the credit card to which my spotify subscription is charged. The first payment was charged to my iTunes account and used up the gift card my daughter gave me for Christmas. I use those gift cards to buy coins, etc., when playing...

  • Newbie
  • I am trying to change the credit card to which my spotify subscription is charged.  The first payment was charged to my iTunes account and used up the gift card my daughter gave me for Christmas...
  • MattSuda
  • Spotify Star
  • 1806 Views
  • 1 replies
  • 0 likes
  • 1806 Views
  • 1 replies
  • 0 likes

Can't change my account country

Hi!! I was a premium user for a long time, then I moved countries and got my credit card cancelled. I got the message saying that I should update my country because I can't even get free use now but when I go to "change country" in the edit profile s...

  • Casual Listener
  • Hi!!   I was a premium user for a long time, then I moved countries and got my credit card cancelled. I got the message saying that I should update my country because I can't even get free u...
  • MattSuda
  • Spotify Star
  • 367 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 367 Views
  • 3 replies
  • 0 likes

Free trial ?

Dear Spotify, While I was using Spotify Free I suddenly got all those ads again to offer me Spotify Premium for a month which I found very nice from you, since I had already enjoyed the free trial a year or more before. I have therefore subscribed fo...

  • Newbie
  • Dear Spotify,    While I was using Spotify Free I suddenly got all those ads again to offer me Spotify Premium for a month which I found very nice from you, since I had already enjoyed ...
  • OviiiOne
  • Community Legend
  • 394 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 394 Views
  • 2 replies
  • 0 likes

Can't logg in via facebook

I recently changed my facebook password and since then I can't logg into spotify using facebook - Please can you help me sort it - I miss posting my tracks Cheers

  • Regular
  • I recently changed my facebook password and since then I can't logg into spotify using facebook -   Please can you help me sort it - I miss posting my tracks 😞   Cheers
  • MattSuda
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

How to find out when I first signed up

Is it possible to find out when I first signed up for spotify? thanks in advance

  • Newbie
  • Is it possible to find out when I first signed up for spotify?   thanks in advance
  • MichaelW
  • Community Legend
  • 230 Views
  • 2 replies
  • 0 likes
  • 230 Views
  • 2 replies
  • 0 likes

Spotify Premium with PayPal

Hey there, I had a Spotify Premium Account, that has expired. I don't know why. Now I want to get it again on Premium, so I clicked on the "Upgrade"-button. After that i changed my payment method to PayPal and logged in with my PayPal account. Here i...

  • Newbie
  • Hey there, I had a Spotify Premium Account, that has expired. I don't know why. Now I want to get it again on Premium, so I clicked on the "Upgrade"-button. After that i changed my payment method t...
  • MattSuda
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

How to change my country setting ?

Hi I used this while travell Turkey but I couldn't use this when i got back Korea ,it says i need change country So I tried to change on my account without payment but it didn't change anything. Help me I need Music

  • Casual Listener
  • Hi I used this while travell Turkey but I couldn't  use this when i got back Korea ,it says i need change country  So I tried to change on my account without payment  but it didn't cha...
  • MichaelW
  • Community Legend
  • 248 Views
  • 2 replies
  • 0 likes
  • 248 Views
  • 2 replies
  • 0 likes

Different amounts of premium account payment

Hello, I have a payment problem. Actually it's not a problem. I have a premium account and spotify says, I will take 9.99TRY/monthly from my credit card. But when I check my card statement, I saw Spotfy took more than 9.99TRY and took different amoun...

  • Newbie
  • Hello,  I have a payment problem. Actually it's not a problem. I have a premium account and spotify says, I will take 9.99TRY/monthly from my credit card. But when I check my card statement, I...
  • MattSuda
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 219 Views
  • 1 replies
  • 0 likes

Solved!! Premium account shows Free

Hello folks. I've had a problem for several months with my Spotify premium account. When I use Spotify or log in to my Spotify pages, it appears to be a free account. Each month my paypal account is charged 4.99€ for a premium account by Spotify. I'v...

  • Casual Listener
  • Hello folks. I've had a problem for several months with my Spotify premium account. When I use Spotify or log in to my Spotify pages, it appears to be a free account. Each month my paypal acco...
  • matomatala
  • Casual Listener
  • 822 Views
  • 7 replies
  • 0 likes
  • Login
    Premium
  • 822 Views
  • 7 replies
  • 0 likes

Delete account

Hi:) I just want to delete my spotify and this- spotify community account because I don't use them. I wrote to you emails few weeks ago but my account is still there (on spotify) please, remove it

  • Newbie
  • Hi:) I just want to delete my spotify and this- spotify community account because I don't use them. I wrote to you emails few weeks ago but my account is still there (on spotify) please, remove it 🙂
  • Jordi
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Solved!! Facebook login

Downloaded the Spotify app onto my Windows 8 and when I try to log in with facebook, it opens a page on Chrome, then closes and does nothing. It won't let me log in and it is frustrating because I'm paying for something I don't have access to right n...

  • Casual Listener
  • Downloaded the Spotify app onto my Windows 8 and when I try to log in with facebook, it opens a page on Chrome, then closes and does nothing. It won't let me log in and it is frustrating because I'm ...
  • danielledenise
  • Casual Listener
  • 324 Views
  • 2 replies
  • 0 likes
  • Login
  • 324 Views
  • 2 replies
  • 0 likes