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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8495 Views
  • 1 replies
  • 9 likes
  • Security
  • 8495 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 475868 Views
  • 978 replies
  • 111 likes
  • Account
  • 475868 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208111 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208111 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119268 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119268 Views
  • 72 replies
  • 12 likes

Login Failed: It looks like you already have a Spotify account with the email. Please login below.

There is something wrong with my account that I cannot log in into my account via any device since yesterday. When I log in on Spotify software in window 7 with the "Log in with Facebook" button, I get "Spotify desktop client communication failed." W...

  • Casual Listener
  • There is something wrong with my account that I cannot log in into my account via any device since yesterday.  When I log in on Spotify software in window 7 with the "Log in with Facebook" b...
  • Taylor
  • Community Legend
  • 1884 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1884 Views
  • 2 replies
  • 0 likes

what is going on?

i stopped supscription in dec. last year now 2 months after you suddenly decide to charge money from my credit card again and twice ??? please refund the money.

  • Newbie
  • i stopped supscription in dec. last year now 2 months after you suddenly decide to charge money from my credit card again and twice ??? please refund the money.  
  • Taylor
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 175 Views
  • 1 replies
  • 0 likes

Solved!! Facebook and Spotify Account Help (Rare Problem)

Ok, so I had a Spotify acc. Linked to Facebook but deleted the acc. And now I brought my Facebook back. Since my Facebook was linked to Spotify and was deleted they gave me a numeric acc. User name and that's what i use. Now it's back, my Facebook, a...

  • Visitor
  • Ok, so I had a Spotify acc. Linked to Facebook but deleted the acc. And now I brought my Facebook back. Since my Facebook was linked to Spotify and was deleted they gave me a numeric acc. User name a...
  • Taylor
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 296 Views
  • 1 replies
  • 0 likes

Current student- trying to get student discount

I am trying to change my spotify premium subscription to the student subscription to recieve this discount. However, the steps provided on the help page DO NOT HELP. I follow the steps up to step #3, login, and then it says first name, last name, and...

  • Newbie
  • I am trying to change my spotify premium subscription to the student subscription to recieve this discount. However, the steps provided on the help page DO NOT HELP. I follow the steps up to step #3,...
  • Taylor
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 246 Views
  • 1 replies
  • 0 likes

Solved!! Student discount not applying

Hi there, I've been a Spotify subscriber for a few years and I recently learned of a student discount that I'd like ot redeem. After your system successfully verifies that I am a student based on my email address, I am redirected to the bililng page ...

  • Casual Listener
  • Hi there,   I've been a Spotify subscriber for a few years and I recently learned of a student discount that I'd like ot redeem.    After your system successfull...
  • dtjones
  • Casual Listener
  • 384 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 384 Views
  • 2 replies
  • 0 likes

Switching current account to student account

I'm trying to get the student discount on my current spotify account, and I followed this: https://support.spotify.com/us/problems/#!/article/can-I-get-the-us-student-discount-if-i-have-premium but I never got the student sign up screen it just took ...

  • Newbie
  • I'm trying to get the student discount on my current spotify account, and I followed this: https://support.spotify.com/us/problems/#!/article/can-I-get-the-us-student-discount-if-i-have-premium ...
  • Taylor
  • Community Legend
  • 223 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 223 Views
  • 1 replies
  • 1 likes

Signing up for Premium and getting stuck in a cycle

Hello, I am trying to sign up for premium using the student discount, but it just keeps refreshing to the same pages. It asked me to enter my card information, then enter my first, last, and university, then confirm my purchase. It then goes back to ...

  • Newbie
  • Hello, I am trying to sign up for premium using the student discount, but it just keeps refreshing to the same pages. It asked me to enter my card information, then enter my first, last, and universi...
  • Taylor
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • Premium
  • 290 Views
  • 1 replies
  • 0 likes

No Chance of EVER Rebuying Premium

Goodbye Spotify. You took away my favorite things about your little Music "Player." Have fun with the Social Media Blitzkrieg that you have brought upon yourselves by **bleep**ing Up A Good Thing.Get screwed, greedy corporate pigs.

  • Regular
  • Goodbye Spotify. You took away my favorite things about your little Music "Player." Have fun with the Social Media Blitzkrieg that you have brought upon yourselves by **bleep**ing Up A Good Thing. ...
  • psychicdog
  • Regular
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium
  • 182 Views
  • 1 replies
  • 0 likes

New Version of spotify is useless

Hello, Excuse my english, i am from germany. Yesterday i have loaded the newest Version of spotify premium. (paid version). The function "hinzugefügt am... / added to" ist not longer available. With this former function you were able to sort a playli...

  • Casual Listener
  • Hello,   Excuse my english, i am from germany. Yesterday i have loaded the newest Version of spotify premium. (paid version). The function "hinzugefügt am... / added to" ist not longer avail...
  • 250 Views
  • 0 replies
  • 3 likes
  • Premium
  • 250 Views
  • 0 replies
  • 3 likes

I have been charged for premium after I have stopped it

Tried the 3 months premium for 99p but I stopped premium after that expired but they still charging me for premium... How do I stop this and get my refund...

  • Newbie
  • Tried the 3 months premium for 99p but I stopped premium after that expired but they still charging me for premium... How do I stop this and get my refund...
  • MattSuda
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Premium Charged Twice, once on 3/9 and once on 3/10

I just checked my Debit card statement and saw that Spotify charged me for my subscription twice, on two separate days. This is not reflected in my payment history on my Spotify account. My 3 months for $0.99 just finished and this is my first $10.00...

  • Newbie
  • I just checked my Debit card statement and saw that Spotify charged me for my subscription twice, on two separate days.  This is not reflected in my payment history on my Spotify account.  ...
  • MattSuda
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 142 Views
  • 1 replies
  • 0 likes

Facebook & Spotify Account Linking

Hi there I'm not sure how it's happened, but it seems as though my wife's facebook account is now linked to my Spotify Premium account... When I log into Spotify on my iMac, it shows her name in the top right corner. When I click to view the account,...

  • Casual Listener
  • Hi there   I'm not sure how it's happened, but it seems as though my wife's facebook account is now linked to my Spotify Premium account... When I log into Spotify on my iMac, it shows her n...
  • MattSuda
  • Spotify Star
  • 205 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 205 Views
  • 3 replies
  • 0 likes

can not start acount

I tried to create a new account for my wife but her email had someone already used . Can you help me to get her email back?Best regards kenneth.

  • Newbie
  • I tried to create a new account for my wife but her email had someone already used . Can you help me to get her email back? Best regards kenneth.
  • MattSuda
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
  • 157 Views
  • 1 replies
  • 0 likes

Can´t log in

I´m on Free Spotify and I moved country so I need to change country in my account, but when I try to do that it tells me to update the payment details, which I don´t have, so I can´t change country and I can´t use Spotify. I sent an email asking for ...

  • Newbie
  • I´m on Free Spotify and I moved country so I need to change country in my account, but when I try to do that it tells me to update the payment details, which I don´t have, so I can´t change country a...
  • MattSuda
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
  • 175 Views
  • 1 replies
  • 0 likes

Not recognizing Premium on Windows Phone

I just upgraded to premium, tried signing out and in, tried with facebook, true checking my account info, and every other solution that google and these forums can provide. So far, I can play one song on premium before it reverts my activity back to ...

  • Newbie
  • I just upgraded to premium, tried signing out and in, tried with facebook, true checking my account info, and every other solution that google and these forums can provide. So far, I can play one son...
  • MattSuda
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 162 Views
  • 1 replies
  • 0 likes

Solved!! Changed my mind about premium cancelation!?!

Hello people! Is it too late for me to change my decision to cancel my premium membership?! According to my account information my subscription is due to expire tomorrow. Any help would be awesome!

  • Newbie
  • Hello people! Is it too late for me to change my decision to cancel my premium membership?! According to my account information my subscription is due to expire tomorrow.  &nbsp...
  • MattSuda
  • Spotify Star
  • 614 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 614 Views
  • 1 replies
  • 0 likes

Free Trial

I tried to get the free trial and got an error about my bank having a bad day and said that I wasn't charged but I have two $1.25 charges (not under the pending like the help section). It says I'm still free on my account and the app. I've reinstalle...

  • Newbie
  • I tried to get the free trial and got an error about my bank having a bad day and said that I wasn't charged but I have two $1.25 charges (not under the pending like the help section). It says I'm st...
  • MattSuda
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 145 Views
  • 1 replies
  • 0 likes

Solved!! Anyone else canceling because they got rid of the apps?

First they completely refused to support Chromecast, then they remove the apps. The only ones I used were Musixmatch and Tunewiki (later part of Musixmatch). Having the lyrics scrolling on-screen as I was listening was awesome and they killed it. I'd...

  • Newbie
  • First they completely refused to support Chromecast, then they remove the apps.     The only ones I used were Musixmatch and Tunewiki (later part of Musixmatch).   Having the l...
  • johnohod
  • Music Fan
  • 569 Views
  • 2 replies
  • 0 likes
  • Premium
  • 569 Views
  • 2 replies
  • 0 likes

How do I de-activate my existing account so I can open a new one

Hi. I want to close/deactivate my current SPOTIFY account. I then want to reopen a new account

  • Casual Listener
  • Hi. I want to close/deactivate my current SPOTIFY account. I then want to reopen a new account
  • MattSuda
  • Spotify Star
  • 331 Views
  • 3 replies
  • 0 likes
  • Account
  • 331 Views
  • 3 replies
  • 0 likes

Spotify Premium to Premium Student Discount

I am currently a spotify premium user and I didn't add in my school to get the student discount. I understand that the discount applies for the next renewal and I manually added in my school, getting a notification. However when I check my subscripti...

  • Newbie
  • I am currently a spotify premium user and I didn't add in my school to get the student discount. I understand that the discount applies for the next renewal and I manually added in my school, getting...
  • MattSuda
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 177 Views
  • 1 replies
  • 0 likes