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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81716 Views

9 replies

2 likes

Account
Login
  • 81716 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657131 Views

13 replies

4 likes

Account
  • 657131 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738295 Views

18 replies

29 likes

  • 738295 Views
  • 18 replies
  • 29 likes

Trouble Signing Up

I want to sign up for Premium however, it is not working, Here is what is happening: I am entering in the zip code so it can calculate sales tax and it does nothing. I know my zip code and I know it is correct. What can I do so I can sign up. I am us...

Music Fan

I want to sign up for Premium however, it is not working, Here is what is happening: I am entering in the zip code so it can calculate sales tax and it does nothing. I know my zip code and I know it ...

AshR

Spotify Legend

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Unable to download Spotify to my PC

Am trying to Download Spotify to my new computer but getting error message: Bad Request Your Browser sent a request that this server could not understand. Size of request header field exceeds server limit. Cookie /n

Newbie

Am trying to Download Spotify to my new computer but getting error message:   Bad Request Your Browser sent a request that this server could not understand. Size of request header field ...

AshR

Spotify Legend

979 Views

1 replies

0 likes

  • 979 Views
  • 1 replies
  • 0 likes

3 months for 0,99€

Hi, Just received an email saying i could get 3 months of premium for 0,99€. Decided to adhere but after inserting my VISA data i got the message: "your subscription will be automatically renewed on 2014-12-11 and you will be charged 6.99 EUR" Well.....

Casual Listener

Hi,   Just received an email saying i could get 3 months of premium for 0,99€.   Decided to adhere but after inserting my VISA data i got the message:   "your subscription ...

kensidio

Casual Listener

4582 Views

18 replies

0 likes

  • 4582 Views
  • 18 replies
  • 0 likes

Disconnect Spotify from Facebook

I don't like having my spotify account connected with facebook (i'm getting old and I don't like anything connected with facebook). I know I can turn off all sharing etc. But it's not enough for me. Chances are I will delete my facebook before I'll d...

Newbie

I don't like having my spotify account connected with facebook (i'm getting old and I don't like anything connected with facebook).  I know I can turn off all sharing etc. But it's not enough ...

Nerdfield

Casual Listener

382 Views

2 replies

0 likes

Account
Login
Other
Subscription
  • 382 Views
  • 2 replies
  • 0 likes

Suscripción

Hola<br>Por error no cancelé mi cuenta premium a tiempo. <br>Hay alguna manera de recuperar mi dinero? <br>Gracias.

Casual Listener

Hola&lt;br&gt;Por error no cancelé mi cuenta premium a tiempo. &lt;br&gt;Hay alguna manera de recuperar mi dinero? &lt;br&gt;Gracias.

AshR

Spotify Legend

474 Views

6 replies

0 likes

Subscription
  • 474 Views
  • 6 replies
  • 0 likes

Spotify subscription extension

Hi.I received an email from spotify with the following text: "It’s true - your Premium subscription ends tomorrow! Click below to extend your subscription at spotify.com and pay less. In fact, 23% less. We used a calculator" I just clicked and extend...

Newbie

Hi. I received an email from spotify with the following text:  "It’s true - your Premium subscription ends tomorrow! Click below to extend your subscription at spotify.com and pay less. In...

user-removed

Not applicable

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Family account not working

I bought a family account and want to add my mother. But spotify keeps tell me that "Du har inte rätt till den här planen"

Newbie

I bought a family account and want to add my mother. But spotify keeps tell me that "Du har inte rätt till den här planen"

Jason

Spotify Legend

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Cant cancel subscription

Hi, I cant cancel my spotify subscription... Everytime after login to Facebook fot cancel there is an error message -> "ups something went wrong... " Could you please FIX this ASAP? Regards

Casual Listener

Hi,   I cant cancel my spotify subscription... Everytime after login to Facebook fot cancel there is an error message -> "ups something went wrong... "   Could you please FIX thi...

Jordi

Community Legend

311 Views

3 replies

0 likes

  • 311 Views
  • 3 replies
  • 0 likes

My spotify application isn't working on my iPhone

I have a spotify premium account. It is working perfectly on my mac but when I want to open the application on my phone, it shows me the spotify logo for a few seconds then it exits the application. I tried deleting the app and downloading it again, ...

Newbie

I have a spotify premium account. It is working perfectly on my mac but when I want to open the application on my phone, it shows me the spotify logo for a few seconds then it exits the application. ...

Merik

Community Legend

4374 Views

1 replies

0 likes

  • 4374 Views
  • 1 replies
  • 0 likes

Solved!! Upgrade to premium with E-Card not available

Hello, I wanted to upgrade my Spotify Account to premium. During the process I will be asked which payment option I like to choose. I prefered the E-Cards but the symbol will be displayed as disabled in a light grey. The mousehover effect says that t...

Casual Listener

Hello,   I wanted to upgrade my Spotify Account to premium. During the process I will be asked which payment option I like to choose.  I prefered the E-Cards but the symbol will be di...

Merik

Community Legend

736 Views

5 replies

0 likes

  • 736 Views
  • 5 replies
  • 0 likes

Solved!! Why cant i choose to upgrade from free to unlimited?

Hello I wonder why "unlimited" isn´t an option when i wont to upgrade from "free"? It seems impossible to choose anything but "premium". Can someone solve this problem? Best regards / Morgan

Casual Listener

Hello I wonder why "unlimited" isn´t an option when i wont to upgrade from "free"? It seems impossible to choose anything but "premium". Can someone solve this problem?   Best regards / ...

Josh

Community Legend

455 Views

4 replies

0 likes

  • 455 Views
  • 4 replies
  • 0 likes

Cancelled subscription - (songs not available) Too often!

I WAS a premium user here in Australia until recently. Reason? Songs Not available. New Song has been released! OR sometimes songs that have been released for months! The song is greyed out and a blue box at the top of the screen pops up saying "This...

Newbie

I WAS a premium user here in Australia until recently. Reason? Songs Not available.   New Song has been released! OR sometimes songs that have been released for months! The song is greyed ou...

Josh

Community Legend

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Redeemed card but credit dissapeared

Someone gave me as a gift a 3-month premium subscription. I used the link to add that to my account. They charge me anyway the premium and now it says nothing about the gift card on my profile. It just says that they will charge me again on 9-12-2014...

Casual Listener

Someone gave me as a gift a 3-month premium subscription. I used the link to add that to my account.  They charge me anyway the premium and now it says nothing about the gift card on my profil...

AshR

Spotify Legend

344 Views

3 replies

0 likes

  • 344 Views
  • 3 replies
  • 0 likes

How can I change the way I log into Spotify?

I currently log into Spotify thru my Facebook account but I want to delete this so I can just log into Spotify from my own personal email and self-created password. How do I make this change??

Casual Listener

I currently log into Spotify thru my Facebook account but I want to delete this so I can just log into Spotify from my own personal email and self-created password.  How do I make this change??

Josh

Community Legend

1705 Views

1 replies

0 likes

  • 1705 Views
  • 1 replies
  • 0 likes

Songs Disappeared from Playlist

Hi - over 40 songs disappeared from a playlist of mine for no reason, they are still playable in Spotify so haven't been removed as content. I've not deleted or removed the playlist. Any help would be gratefully received as I can't remember all the t...

Casual Listener

Hi - over 40 songs disappeared from a playlist of mine for no reason, they are still playable in Spotify so haven't been removed as content.   I've not deleted or removed the playlist. &nb...

Adamsk11

Casual Listener

346 Views

4 replies

0 likes

  • 346 Views
  • 4 replies
  • 0 likes

Gift Card Redeemed

Some of you may already know but i was struggling to redeem my gift card when all the settings were perfectly correct! But if this happens to you, complete the 'online contact form' and if spotify emails you back, they'll email you through a no-reply...

Regular

Some of you may already know but i was struggling to redeem my gift card when all the settings were perfectly correct! But if this happens to you, complete the 'online contact form' and if spotify ...

Jordi

Community Legend

284 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 284 Views
  • 1 replies
  • 0 likes

My free 30-day trial ended prematurely

My free 30-day trial ended prematurely because I reinstalled the application from the phone since it was wrong. I want to suscribe to this service but... i want my 30 day trial period entirelly. My test period start at november 3. Thanks.

Newbie

My free 30-day trial ended prematurely because I reinstalled the application from the phone since it was wrong.   I want to suscribe to this service but... i want my 30 day trial period enti...

Jordi

Community Legend

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Spotify double charged me two months in a row, doesn't respond to my email....

I'm really getting tired of this. If spotify doesn't get back to me on this, I'm complaining to twitter, consumerist, whatever. I already cancelled my subscription but they still owe me for the two double charges ...... Never sign up for spotify. The...

Casual Listener

I'm really getting tired of this.  If spotify doesn't get back to me on this, I'm complaining to twitter, consumerist, whatever.  I already cancelled my subscription but they still owe me f...

dtstringer

Casual Listener

473 Views

8 replies

1 likes

  • 473 Views
  • 8 replies
  • 1 likes

Student Discount for Current Premium Member

I have been a Spotify Premium member for at least a year or two now. I just found out about the $4.99/month discounted rate for US students. I am a university student and would like to receive the discount. When I visit the Student Discount FAQ, it i...

Newbie

I have been a Spotify Premium member for at least a year or two now.  I just found out about the $4.99/month discounted rate for US students.  I am a university student and would like to re...

AshR

Spotify Legend

762 Views

6 replies

0 likes

  • 762 Views
  • 6 replies
  • 0 likes