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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280577 Views
  • 822 replies
  • 84 likes
  • Account
  • 280577 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133442 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133442 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75730 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75730 Views
  • 63 replies
  • 8 likes

Can't make payment

Hey guys, today is the day I have to pay my subscription however i found that the system wasn't able to withdraw the money. I went to the page to confirm the information was right and even tried to modify the card to make sure it is OK but the system...

  • Roadie
  • Hey guys, today is the day I have to pay my subscription however i found that the system wasn't able to withdraw the money.    I went to the page to confirm the information was right an...
  • Progboy
  • Roadie
  • 363 Views
  • 10 replies
  • 0 likes
  • 363 Views
  • 10 replies
  • 0 likes

Lost all my playlists

A few days ago a Spotify account was accidentally connected to my Facebook account. Took me a few hours to figure out how to disconnect them. (Help page in Dutch doesn't show any content on the "Disconnect account from Facebook" part) But since that'...

  • Visitor
  • A few days ago a Spotify account was accidentally connected to my Facebook account. Took me a few hours to figure out how to disconnect them. (Help page in Dutch doesn't show any content on the "...
  • Peter__
  • Community Legend
  • 223 Views
  • 4 replies
  • 0 likes
  • 223 Views
  • 4 replies
  • 0 likes

Recuperar listas de reproducción

Hola!Esta mañana he actualizado el programa y han desaparecido todas mis listas de reproducción y las suscripciones que tenía.Mi usuario antes era meryescudero y ahora aparece el de Facebook Mery Jane.No sé si necesitais más datos.Muchas gracias!!

  • Casual Listener
  • Hola! Esta mañana he actualizado el programa y han desaparecido todas mis listas de reproducción y las suscripciones que tenía. Mi usuario antes era meryescudero y ahora aparece el de Facebook Mery...
  • Peter__
  • Community Legend
  • 526 Views
  • 8 replies
  • 0 likes
  • 526 Views
  • 8 replies
  • 0 likes

Solved!! Deactivated Facebook without realizing the consequences.... Frustration ensues

I made the mistake recently of deactivating my facebook account, My spotify account continued to work for a few days, afterwords it would log in, and stay in offline mode. Realizing that spotify is only active with a facebook account, i reactivated i...

  • Regular
  • I made the mistake recently of deactivating my facebook account, My spotify account continued to work for a few days, afterwords it would log in, and stay in offline mode. Realizing that spotify is o...
  • Joe
  • Community Legend
  • 1197 Views
  • 11 replies
  • 0 likes
  • 1197 Views
  • 11 replies
  • 0 likes

Can Spotify become as cheap as Netflix/Lovefilm?

May I ask this question? Do you think Spotify can become as cheap as Netflix/Lovefilm? Or will the economic reality prevent Spotify to reduce the subscription price? Thank you

  • Casual Listener
  • May I ask this question?   Do you think Spotify can become as cheap as Netflix/Lovefilm? Or will the economic reality prevent Spotify to reduce the subscription price?   Thank you
  • Progboy
  • Roadie
  • 176 Views
  • 2 replies
  • 0 likes
  • Premium
  • 176 Views
  • 2 replies
  • 0 likes

Solved!! Some serious and urgent problems

Hi there 1) I've just created a new account, because my last account was connected to facebook and I cannot login anymore without facebook, because I deleted my facebook profile. I have saved some tracks in the "Stars"-list and I want to have it on m...

  • Casual Listener
  • Hi there   1) I've just created a new account, because my last account was connected to facebook and I cannot login anymore without facebook, because I deleted my facebook profile. I have sa...
  • user-removed
  • Not applicable
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

I want to delete my account

Hi, I signed up for the 30- day trial yesterday and I don't want an account anymore. How do I delete it?

  • Visitor
  • Hi, I signed up for the 30- day trial yesterday and I don't want an account anymore. How do I delete it?
  • Joe
  • Community Legend
  • 236 Views
  • 2 replies
  • 0 likes
  • Account
  • 236 Views
  • 2 replies
  • 0 likes

Solved!! E-card limit

Hello, I'm considering to buy an e-card. But I saw there's no discount for buying a long subscription. So I was wondering: - Does the 6 or 12 months card allow to "pause" the subscription for one month ? - If it doesn't allow that, can we buy several...

  • Casual Listener
  • Hello,   I'm considering to buy an e-card. But I saw there's no discount for buying a long subscription. So I was wondering:   - Does the 6 or 12 months card allow to "pause" the ...
  • TophFR
  • Casual Listener
  • 438 Views
  • 2 replies
  • 0 likes
  • 438 Views
  • 2 replies
  • 0 likes

Spotify for BlackBerry 10

Is Spotify available for my Blackberry Z10?

  • Casual Listener
  • Is Spotify available for my Blackberry Z10?
  • Peter__
  • Community Legend
  • 933 Views
  • 1 replies
  • 0 likes
  • 933 Views
  • 1 replies
  • 0 likes

erreur 410

bonjour, j'ai un probleme depuis quelques temps: je reussi à me connecter apres plusieures tentatives, mais j'ai un message qui me dit que mon identifiant ou mon mot de passe est faux ( erreur 410). De plus, je suis en mode hors connexion forcé, donc...

  • Newbie
  • bonjour, j'ai un probleme depuis quelques temps: je reussi à me connecter apres plusieures tentatives, mais j'ai un message qui me dit que mon identifiant ou mon mot de passe est faux ( erreur 4...
  • Peter__
  • Community Legend
  • 827 Views
  • 3 replies
  • 0 likes
  • 827 Views
  • 3 replies
  • 0 likes

Just upgraded? Not getting Premium?

I did everything that said to do in the beginning and it still doesn't work. Please help, I'm using iphone 5 with it.

  • Newbie
  • I did everything that said to do in the beginning and it still doesn't work. Please help, I'm using iphone 5 with it.
  • Jamie
  • Spotify Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Solved!! Gift Card gave me premium not unlimited

I got two ten dollar Spotify gift cards and only entered one of them, and it gave me two months of premium when I was wanting unlimited is there anyway I can get help on changing this.

  • Casual Listener
  • I got two ten dollar Spotify gift cards and only entered one of them, and it gave me two months of premium when I was wanting unlimited is there anyway I can get help on changing this.
  • Peter__
  • Community Legend
  • 566 Views
  • 8 replies
  • 0 likes
  • 566 Views
  • 8 replies
  • 0 likes

Solved!! Unlimited not premium

I've bought a 10 dollar card at 7/11 redeemed it and ended up with 2 months of unlimited when I wanted premium.. I only listen on my phone and it's my main source of music, I can not afford to pay another 10 dollars to get premium!!! I'd just like to...

  • Casual Listener
  • I've bought a 10 dollar card at 7/11 redeemed it and ended up with 2 months of unlimited when I wanted premium.. I only listen on my phone and it's my main source of music, I can not afford to pay an...
  • Joe
  • Community Legend
  • 359 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
    Unlimited
  • 359 Views
  • 1 replies
  • 0 likes

Playlists are gone

Hi, I pretty much freaked out when I saw my playlists were gone. I don't know how this happened, maybe it had to do something with Facebook or because I downloaded mavericks lately (but Spotify worked for like 3 weeks, so I don't think that's the pro...

  • Visitor
  • Hi, I pretty much freaked out when I saw my playlists were gone. I don't know how this happened, maybe it had to do something with Facebook or because I downloaded mavericks lately (but Spotify wor...
  • Peter__
  • Community Legend
  • 103 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 103 Views
  • 2 replies
  • 0 likes

Everything's gone

I filled out a contact form several days ago and no one has gotten back to me. How long do I need to wait to get a response? Spotify Case # 01311789

  • Newbie
  • I filled out a contact form several days ago and no one has gotten back to me.  How long do I need to wait to get a response? Spotify Case # 01311789
  • Peter__
  • Community Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Subscription cancellation

Heyi wanna cancell my granparents subscription, they dont know the password and the email account used is lost, so we cant access the reset password Email..

  • Newbie
  • Hey i wanna cancell my granparents subscription, they dont know the password  and the email account used is lost, so we cant access the reset password Email..
  • Peter__
  • Community Legend
  • 135 Views
  • 2 replies
  • 0 likes
  • 135 Views
  • 2 replies
  • 0 likes

Logging everyone out of my spotify

Hi I need help logging everyone out of my spotify. Please help.

  • Visitor
  • Hi I need help logging everyone out of my spotify. Please help.
  • Peter__
  • Community Legend
  • 189 Views
  • 2 replies
  • 0 likes
  • Premium
  • 189 Views
  • 2 replies
  • 0 likes

Not getting premium

Hi, paid for premium and not getting it, done the reinstall still not working, any help ?

  • Newbie
  • Hi, paid for premium and not getting it, done the reinstall still not working, any help ?
  • Peter__
  • Community Legend
  • 108 Views
  • 2 replies
  • 0 likes
  • 108 Views
  • 2 replies
  • 0 likes

Free Spotify

My subscription says i have free spotify, but i keep getting charged every month why does this keep happening and how do i cancel my subscription, because the help window doesnt help since there is now view more options under the subscription tab.

  • Newbie
  • My subscription says i have free spotify, but i keep getting charged every month why does this keep happening and how do i cancel my subscription, because the help window doesnt help since there is n...
  • Peter__
  • Community Legend
  • 180 Views
  • 2 replies
  • 0 likes
  • Free
  • 180 Views
  • 2 replies
  • 0 likes

re-purchased spotify premium, charged twice

I've had spotify premium for 2 years, and cancelled it last month to cut costs. I realized that was a mistake and re-upgraded my account to premium, but when I did, I was charged twice for 9.99. What number can I call to dispute this?

  • Casual Listener
  • I've had spotify premium for 2 years, and cancelled it last month to cut costs. I realized that was a mistake and re-upgraded my account to premium, but when I did, I was charged twice for 9.99. What...
  • user-removed
  • Not applicable
  • 123 Views
  • 1 replies
  • 0 likes
  • Account
  • 123 Views
  • 1 replies
  • 0 likes