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Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14853 Views

7 replies

11 likes

Security
  • 14853 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554347 Views

991 replies

116 likes

Account
  • 554347 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131226 Views

74 replies

12 likes

Account
Login
Premium
  • 131226 Views
  • 74 replies
  • 12 likes

Avatar Question.

Hello. I have a quick question. I have been with premium Spotify for quite a while now but am new to the help community. I am signed up with, and linked to Spotify via Facebook. I see my Facebook picture on my Spotify account as well as on Spotify.co...

Roadie

Hello.  I have a quick question.  I have been with premium Spotify for quite a while now but am new to the help community.  I am signed up with, and linked to Spotify via Facebook...

Peter__

Community Legend

705 Views

5 replies

0 likes

  • 705 Views
  • 5 replies
  • 0 likes

Spotify User Name & photo not showing up

Hi there, I signed up for a free account through Spotfy.com and began to share my playlists publically & with my Facebook friends. I see most everyone's user names are their first & last names (ie. Jen Brown), and then you see their Facebook profile ...

Newbie

Hi there, I signed up for a free account through Spotfy.com and began to share my playlists publically & with my Facebook friends. I see most everyone's user names are their first & last na...

treap

Roadie

1993 Views

7 replies

0 likes

  • 1993 Views
  • 7 replies
  • 0 likes

Partner Premium account used by ex and can´t cancel it

Hey there, I tried to cancel the subscribtion of my ex gf that used the partner program i got with my phone, it is not possable since i can't login to her account. Now i want to cancel it on her account to re-activiate it on my own account. What shou...

Casual Listener

Hey there,   I tried to cancel the subscribtion of my ex gf that used the partner program i got with my phone, it is not possable since i can't login to her account. Now i want to cancel i...

slayertje

Casual Listener

336 Views

2 replies

0 likes

  • 336 Views
  • 2 replies
  • 0 likes

Payment

I have to delete the card that I pay with on my account. I can't get in to my account because I can't remember my password. And when I want to sent an email to myself with my username and change password, i am Beeing loging in to wrong account. What ...

Newbie

I have to delete the card that I pay with on my account. I can't get in to my account because I can't remember my password. And when I want to sent an email to myself with my username and change pass...

Joe

Community Legend

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Split the price of premium?

Can my friend and I share the price of premium, yet on separate accounts? Like linking two credit cards?

Visitor

Can my friend and I share the price of premium, yet on separate accounts? Like linking two credit cards?

MattSuda

Spotify Star

520 Views

2 replies

0 likes

  • 520 Views
  • 2 replies
  • 0 likes

All my music is gone

i need help all my music is gone i logged off for a moment and now they are not there please help me EDIT:I removed your email address. Please don't post personal information here, thanks.

Newbie

i need help all my music is gone i logged off for a moment and now they are not there please help me    EDIT:I removed your email address. Please don't post personal information here, t...

Joe

Community Legend

282 Views

1 replies

0 likes

Account
  • 282 Views
  • 1 replies
  • 0 likes

Logout users

Log me out of all of my devices someone is using my spotify premium account

Username: brandon.garza050

Newbie

Log me out of all of my devices someone is using my spotify premium account <br><br>Username: brandon.garza050

Joe

Community Legend

250 Views

1 replies

0 likes

Other
  • 250 Views
  • 1 replies
  • 0 likes

Login popup in windows app

Hi! I am rather new to Spotify and I am loving it.... BUT, there is one thing that's anoying! Whenever I am using the windows app an authentication windows will pop up asking me if i have an account or i want to create one new. If i say i have an acc...

Casual Listener

Hi!   I am rather new to Spotify and I am loving it.... BUT, there is one thing that's anoying! Whenever I am using the windows app an authentication windows will pop up asking me if i have ...

DanTheMusicMan

Casual Listener

518 Views

2 replies

0 likes

Account
Login
Premium
Subscription
  • 518 Views
  • 2 replies
  • 0 likes

Account disabled for the second time

Hi guys, it is the second time what i got my account disabled, i sent two tickets to resolve this but all i got is this messsage:Hi there,Thanks for getting in touch.If you have a question about Spotify, your first stop should be the Spotify Communit...

Newbie

Hi guys, it is the second time what i got my account disabled, i sent two tickets to resolve this but all i got is this messsage: Hi there, Thanks for getting in touch. If you have a questio...

Peter__

Community Legend

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Solved!! log in from another country

hej, I was using Spotify quiet a long time in Sweden while I was living there for one year. From today Spotify is available in Germany, where I am living, but I cannot log in because Spotfiy tells me that my temporary country doesn't fit with the cou...

Newbie

hej,   I was using Spotify quiet a long time in Sweden while I was living there for one year. From today Spotify is available in Germany, where I am living, but I cannot log in because Spotfiy...

Peter__

Community Legend

8701 Views

16 replies

0 likes

  • 8701 Views
  • 16 replies
  • 0 likes

Wrong Facebook Account Connected

Hey, my spotify is connected to my friends Facebook account and not mine

Casual Listener

Hey, my spotify is connected to my friends Facebook account and not mine

jaymytton

Casual Listener

392 Views

4 replies

0 likes

Premium
  • 392 Views
  • 4 replies
  • 0 likes

lost account credentials

Anyone know how to get the account info for your spotify Premium account? I have an account that I stayed logged in with and rarely reauthenticate. I just purchased a Sonos and would like to link my spotify account to that device, however I can't ret...

Casual Listener

Anyone know how to get the account info for your spotify Premium account?   I have an account that I stayed logged in with and rarely reauthenticate. I just purchased a Sonos and would like ...

Peter__

Community Legend

406 Views

4 replies

0 likes

Account
  • 406 Views
  • 4 replies
  • 0 likes

1 month premium expired before the due date/

This is the third time that my spotify premium expires before it hits the 1 month limit. I received an E-mail 2 days ago stating that Spotify will expire within 7 days, so on the 27th of July (check attatchment 1). I booted my laptop as usuall today,...

Casual Listener

This is the third time that my spotify premium expires before it hits the 1 month limit. I received an E-mail 2 days ago stating that Spotify will expire within 7 days, so on the 27th of July (check ...

Peter__

Community Legend

1173 Views

2 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 1173 Views
  • 2 replies
  • 0 likes

Account help needed please?

Been on premium for about 10 months with no problem. Recently there was a slight update for the app on my android phone and now when i log in with facebook it says i am a different user and i have no playlists? I have checked to see i am still being ...

Casual Listener

Been on premium for about 10 months with no problem. Recently there was a slight update for the app on my android phone and now when i log in with facebook it says i am a different user and i have no...

Peter__

Community Legend

347 Views

5 replies

0 likes

Account
Premium
Subscription
  • 347 Views
  • 5 replies
  • 0 likes

Student Discount not applying

I activated the student discount at http://spotify.com/student and it told me all was good, but when I got to manage my subscription it still says I'll be billed for the usual $10 for the upcoming month, and I see no way of checking to make sure that...

Newbie

I activated the student discount at http://spotify.com/student and it told me all was good, but when I got to manage my subscription it still says I'll be billed for the usual $10 for the upcoming mo...

Peter__

Community Legend

334 Views

2 replies

0 likes

  • 334 Views
  • 2 replies
  • 0 likes

Log me out

Newbie

Peter__

Community Legend

246 Views

2 replies

0 likes

  • 246 Views
  • 2 replies
  • 0 likes

Samsung Smart Tv App

Someone logged into my account and filled up my Playlists with music I dont listen to. There doesnt seem to be an option to delete all playlists on this app. I have no other way of accessing Spotify, so what am I to do with a gang of Playlists w/musi...

Newbie

Someone logged into my account and filled up my Playlists with music I dont listen to. There doesnt seem to be an option to delete all playlists on this app. I have no other way of accessing Spotify,...

Jamie

Spotify Legend

350 Views

1 replies

0 likes

Other
  • 350 Views
  • 1 replies
  • 0 likes

Spotify + Vodafone

I recently upgraded my Vodafone tariff and now have a 4G phone and I believe that I have free access to Spotify Premium with that tariff. However when I follow the instructions on your website and click on the link https://www.spotify.com/account/sub...

Newbie

I recently upgraded my Vodafone tariff and now have a 4G phone and I believe that I have free access to Spotify Premium with that tariff. However when I follow the instructions on your website and cl...

Jamie

Spotify Legend

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

X-File when connecting to facebook

Hi guys! I've found a X-file when connecting my Spotify with facebook. I've linked my spotify account to a wrong facebook account usign the "manually enable Facebook" option from the website. Later, I've switched to a my facebook account using the pr...

Newbie

Hi guys! I've found a X-file when connecting my Spotify with facebook. I've linked my spotify account to a wrong facebook account usign the "manually enable Facebook" option from the website. Lat...

Jamie

Spotify Legend

176 Views

1 replies

0 likes

Account
  • 176 Views
  • 1 replies
  • 0 likes

Recovering playlists/musics from old account

I have recently made the decision to delete my Facebook account, unfortunately my Spotify account was linked to it. Recently creating an account am I able to somehow link it back to the account which credentials have been somewhat deleted along with ...

Casual Listener

I have recently made the decision to delete my Facebook account, unfortunately my Spotify account was linked to it. Recently creating an account am I able to somehow link it back to the account whi...

Bentoki

Casual Listener

223 Views

2 replies

0 likes

  • 223 Views
  • 2 replies
  • 0 likes