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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80371 Views

9 replies

2 likes

Account
Login
  • 80371 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653729 Views

13 replies

4 likes

Account
  • 653729 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734160 Views

18 replies

29 likes

  • 734160 Views
  • 18 replies
  • 29 likes

All payment methods are failing.

I have been trying to buy Premium subscription however all the details I have tried fails. I have tried with following 1. Firefox, Safari & Chrome - Fails 2. Tried with 2 different VISA card - Fails 3. Tried with Paypal account - Fails I have read th...

Newbie

I have been trying to buy Premium subscription however all the details I have tried fails.   I have tried with following 1. Firefox, Safari & Chrome - Fails 2. Tried with 2 different...

Sam

Spotify

429 Views

3 replies

0 likes

  • 429 Views
  • 3 replies
  • 0 likes

Cannot login at work because facebook is blocked!!

I cannot log into my spotify account when I am at work because my employer blocks facebook. I created a separate account without facebook so i can use the web player however I am getting all of the ads. I pay for premium, so this is SUPER annoying. H...

Visitor

I cannot log into my spotify account when I am at work because my employer blocks facebook.  I created a separate account without facebook so i can use the web player however I am getting all of...

LuceGearz

Casual Listener

4878 Views

7 replies

0 likes

  • 4878 Views
  • 7 replies
  • 0 likes

How to access Play Now recommendations in emails

I use Spotify on my Lenovo PC. When I receive an email from you with recommendations and I click "Play Now" in the email it opens a login page. I'm already logged in. Why doesn't Spotify just start playing the album I selected?

Newbie

I use Spotify on my Lenovo PC. When I receive an email from you with recommendations and I click "Play Now" in the email it opens a login page. I'm already logged in. Why doesn't Spotify just start p...

Taylor

Community Legend

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Solved!! My profile says I have a free account, but I pay Premium and I cannot cancel my suscription

Hi everybody, I want to cancel my Premium suscription for next month. The problem is that when I log in my account, It says that I have a free account (what is not true), so It doesn't offer my the chance to cancel my suscription. What should I do? I...

Casual Listener

Hi everybody, I want to cancel my Premium suscription for next month. The problem is that when I log in my account, It says that I have a free account (what is not true), so It doesn't offer my the...

Eneidaeida

Casual Listener

465 Views

2 replies

0 likes

Free
Premium
Subscription
  • 465 Views
  • 2 replies
  • 0 likes

Bought Unlimited (and was charged), but account still says "Free"...

Hello, A monthy ago I bought Unlimited and the charge showed up on my credit card, but (a) I was never able to get the client to recognize it and (b) now, my account at the Web site shows that I am not signed up for Unlimited, even though immdiately ...

Casual Listener

Hello,   A monthy ago I bought Unlimited and the charge showed up on my credit card, but (a) I was never able to get the client to recognize it and (b) now, my account at the Web site shows ...

tjlongo

Casual Listener

282 Views

2 replies

0 likes

Account
Unlimited
  • 282 Views
  • 2 replies
  • 0 likes

DELETED PLAYLIST FOR MY WEDDING - HELP!!!

Hi there, Please can you help - I seemed to have deleted my playlist entitled Wedding Songs and its meant for my wedding this weekend. I thought I was deleting just one song but it's just disappeared! I had about 99 track on it. Can you possibly help...

Newbie

Hi there, Please can you help - I seemed to have deleted my playlist entitled Wedding Songs and its meant for my wedding this weekend. I thought I was deleting just one song but it's just disappe...

Peter__

Community Legend

441 Views

3 replies

0 likes

Premium
  • 441 Views
  • 3 replies
  • 0 likes

Reporting Hackers

My account was hacked by [snip - privacy] Mayby you can ban that e-mail? I know that hackers probably have several accounts but every little thing helps. Also I think other people should also report when being hacked here. Regards e0300752

Casual Listener

My account was hacked by [snip - privacy] Mayby you can ban that e-mail? I know that hackers probably have several accounts but every little thing helps.   Also I think other people shou...

Adam

Roadie

609 Views

1 replies

0 likes

  • 609 Views
  • 1 replies
  • 0 likes

30 day trial overlaps my prepaid premium period

Hi This morning I received an email that my 6 month prepaid premium was about to expire in a week. So I decided to get a monthly subscription this time, with the 30 day trial. The problem is that it says that I will get charged on September 26, which...

Visitor

Hi This morning I received an email that my 6 month prepaid premium was about to expire in a week. So I decided to get a monthly subscription this time, with the 30 day trial. The problem is that i...

Adam

Roadie

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Deleted playlist

Morning, I attempted to reply on the "Deleted a playlist?" topic but the reply is greyed out. I was using the spotify app as soon as I did it I hit CMD Z and nothing happened. The playlist was titled ROCK OUT! Thank you!

Visitor

Morning,   I attempted to reply on the "Deleted a playlist?" topic but the reply is greyed out.   I was using the spotify app as soon as I did it I hit CMD Z and nothing happened. ...

Taylor

Community Legend

215 Views

1 replies

0 likes

Other
  • 215 Views
  • 1 replies
  • 0 likes

10 hours limit?

The Spotify software keeps saying that my monthly 10 hours of free listening are up. As far as I understand 10 hours a month equals 2,5 hours a week so any given monday should be okay to start a new period of listening. But no matter how long I wait ...

Casual Listener

The Spotify software keeps saying that my monthly 10 hours of free listening are up. As far as I understand 10 hours a month equals 2,5 hours a week so any given monday should be okay to start a ne...

Peter__

Community Legend

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

My engagement playlist is gone!

Help! It was for my engagement party which is on Saturday and I was deleting a song and deleted a playlist... It was called young and beautiful :'(

Newbie

Help! It was for my engagement party which is on Saturday and I was deleting a song and deleted a playlist... It was called young and beautiful :'(  

Jamie

Spotify Legend

208 Views

1 replies

0 likes

Account
Other
Premium
  • 208 Views
  • 1 replies
  • 0 likes

keeping username while upgrading

hi! I'm about to upgrade my account from unlimited to premium. Can I keep my username?

Newbie

hi! I'm about to upgrade my account from unlimited to premium. Can I keep my username?

Jamie

Spotify Legend

229 Views

1 replies

0 likes

Account
Subscription
  • 229 Views
  • 1 replies
  • 0 likes

Changing profile picture?

I created my spotify account with my email address only, and recently decided to update it to link with my facebook. My profile picture is now being displayed on the small icon on the top right corner next to the megaphone icon that shows notificatio...

Casual Listener

I created my spotify account with my email address only, and recently decided to update it to link with my facebook. My profile picture is now being displayed on the small icon on the top right corne...

Peter__

Community Legend

557 Views

3 replies

0 likes

Account
  • 557 Views
  • 3 replies
  • 0 likes

I have an unwanted person on spotify

Someone got my password and now is using my spotify all the time, and I can't can you guys boot them?

Visitor

Someone got my password and now is using my spotify all the time, and I can't can you guys boot them?

MichaelJerzak

Composer

227 Views

1 replies

0 likes

Account
  • 227 Views
  • 1 replies
  • 0 likes

spotify not responding to any emails

Hi, I've emailed spotify 3 times (the first email was sent around 3 weeks ago). My account has been disabled and I want to resolve the issue, been getting incredibly annoying not having spotify.. I know I'm not supposed to post about these issues her...

Casual Listener

Hi, I've emailed spotify 3 times (the first email was sent around 3 weeks ago). My account has been disabled and I want to resolve the issue, been getting incredibly annoying not having spotify.. &...

osornios

Spotify Star

1847 Views

16 replies

1 likes

  • 1847 Views
  • 16 replies
  • 1 likes

Devices reset

Hi can you reset my devices please as I am unable to sync playlists for offline listening.

Newbie

Hi can you reset my devices please as I am unable to sync playlists for offline listening.

Peter__

Community Legend

839 Views

4 replies

0 likes

Premium
  • 839 Views
  • 4 replies
  • 0 likes

spotify premium delated everything

Hi, Today I've started my 30 days of the Spotify Premium's trial. Now I've realized I've lost all my lists... What happen??? Please help me... My user name is breakingsmiles.

Casual Listener

Hi,   Today I've started my 30 days of the Spotify Premium's trial. Now I've realized I've lost all my lists... What happen???   Please help me...   My user name is breakin...

Peter__

Community Legend

368 Views

5 replies

0 likes

Account
Premium
  • 368 Views
  • 5 replies
  • 0 likes

Can't update payment method

When trying to update my credit card information, I get a generic error that simply says "Could not update payment details - Sorry, we could not update your payment details." I have already confirmed all of my information is correct and have used thi...

Casual Listener

When trying to update my credit card information, I get a generic error that simply says "Could not update payment details - Sorry, we could not update your payment details."   I have alread...

Peter__

Community Legend

613 Views

3 replies

0 likes

  • 613 Views
  • 3 replies
  • 0 likes

Pixelated screen in Windows 8

Hey, I just got a new laptop with Windows 8, with spotify already loaded on it. Im finding that the graphics are really poor, really pixelated, but only in spotify. Any one else experiencing this? Its also deleted all my playlists, but that may be an...

Visitor

Hey,    I just got a new laptop with Windows 8, with spotify already loaded on it. Im finding that the graphics are really poor, really pixelated, but only in spotify. Any one else expe...

Peter__

Community Legend

1030 Views

1 replies

0 likes

  • 1030 Views
  • 1 replies
  • 0 likes

No confirmation of purchase

I payed for spotify premium and entered my number but it redirected me back to the purchase page. I tried this again and I got the same result. My accout shows that I am still using spotify free. Help?

Newbie

I payed for spotify premium and entered my number but it redirected me back to the purchase page. I tried this again and I got the same result. My accout shows that I am still using spotify free. Hel...

Peter__

Community Legend

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes