Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
291063 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
541146 Views
990 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129667 Views
74 replies
12 likes
My credit card recently expired and I updated my payment information, but after doing so, I noticed that I was billed $10.74 when every previous payment was $9.99 and my current subscription status says my next payment will be $9.99. I need either an...
My credit card recently expired and I updated my payment information, but after doing so, I noticed that I was billed $10.74 when every previous payment was $9.99 and my current subscription status s...
Community Legend
479 Views
4 replies
0 likes
I need a refund. I was charged right before I cancelled the subscription. I was unhappy with Spotify, and wanted a full refund, and then the paypal app on my phone told me you charged me. I'd appreciate it if I got a full $10 refund. Please respond A...
I need a refund. I was charged right before I cancelled the subscription. I was unhappy with Spotify, and wanted a full refund, and then the paypal app on my phone told me you charged me. I'd appreci...
Community Legend
304 Views
1 replies
0 likes
I have a smartphone and I recently deactivated then reactivated my facebook account. Now I can't loging via facebook app and since I created the account via facebook I can't find my login details to spotify as it directs me to facebok login. How do I...
I have a smartphone and I recently deactivated then reactivated my facebook account. Now I can't loging via facebook app and since I created the account via facebook I can't find my login detai...
Community Legend
583 Views
2 replies
0 likes
I am very unhappy with the service here at Spotify. I only want to delete my account because I no longer use it, and I cannot do it. I keep sending contacts forms, and no one answers. I also tried to put .del after my email, but that is not working. ...
I am very unhappy with the service here at Spotify. I only want to delete my account because I no longer use it, and I cannot do it. I keep sending contacts forms, and no one answers. I also tried to...
Community Legend
255 Views
1 replies
0 likes
Hi! How can I see my username instead of 1166890245?
Hi! How can I see my username instead of 1166890245?
Community Legend
580 Views
3 replies
0 likes
I want to...scratch that....I need to pay in order to keep all that music I've created on my playlist! However I have abt 15hrs remaining, can i just pay now rather than having to wait for the trial to end? And when I start making payments will I loo...
I want to...scratch that....I need to pay in order to keep all that music I've created on my playlist! However I have abt 15hrs remaining, can i just pay now rather than having to wait for the trial ...
Composer
856 Views
4 replies
0 likes
Hello. I believe my premium spotify account has been hacked, ive had it for years with the same password and today it stopped working.I cannot login with my password anymore. I've tried to reset the password without getting the email. So i think some...
Hello. I believe my premium spotify account has been hacked, ive had it for years with the same password and today it stopped working. I cannot login with my password anymore. ...
Community Legend
304 Views
1 replies
0 likes
So, this has been going on for quite a while now. It has repeated twice now and I really want know why it keeps happening? I am pretty sure that my card won't expire for a while. Dear Customer,We've tried a number of times but have been unable to ren...
So, this has been going on for quite a while now. It has repeated twice now and I really want know why it keeps happening? I am pretty sure that my card won't expire for a while. Dear ...
Regular
388 Views
2 replies
0 likes
Just recently all my playlists just randomly disappeared. How can I get the m back?
Just recently all my playlists just randomly disappeared. How can I get the m back?
Casual Listener
341 Views
4 replies
0 likes
Hi! I'm not getting any of the password reset emails. I think I know the issue (my email being linked to my original account and facebook). If you could remove the facebook account, that will hopefully fix things, as they did in this forum post. Than...
Hi! I'm not getting any of the password reset emails. I think I know the issue (my email being linked to my original account and facebook). If you could remove the facebook account, that will hopeful...
Community Legend
1176 Views
6 replies
0 likes
I have been using premium for about a year since the last time my spotify app on my android phone updated itself I cannot log in. I had originally used my facebook log in now it just directs me to FB a page that is no longer active. I used my phone a...
I have been using premium for about a year since the last time my spotify app on my android phone updated itself I cannot log in. I had originally used my facebook log in now it just directs me...
Not applicable
314 Views
3 replies
0 likes
I really would like to sign up for premium, however I see No where the price is listed, and when I put my cc information the Total amount is zero. How much is my credit card being billed. Why is the price so hard to find, that worries me. Am I going ...
I really would like to sign up for premium, however I see No where the price is listed, and when I put my cc information the Total amount is zero. How much is my credit card being billed. Why is the ...
Casual Listener
441 Views
2 replies
0 likes
Hi Peter, again... From the March 28, that I have this problem unresolved, I thought it was a point of failure, but has been repeated... My name of Usuari is maitetxu.xiu
Hi Peter, again... From the March 28, that I have this problem unresolved, I thought it was a point of failure, but has been repeated... My name of Usuari is maitetxu.xiu
Community Legend
221 Views
1 replies
0 likes
I somehow have two accounts that are confusing me like crazy -- I just want to delete both of the open accounts I currently have, so I can reopen a new, unrelated account. How do I go about doing this?
I somehow have two accounts that are confusing me like crazy -- I just want to delete both of the open accounts I currently have, so I can reopen a new, unrelated account. How do I go about doing thi...
Community Legend
256 Views
1 replies
0 likes
Hi - I've had just the same experience as loads of other users: Playlists dissapeared when I de-linked my account from Facebook. Also reverted to the free account from Premium. I raised a query on-line (Spotify Case # 00704841) but have heard nothing...
Hi - I've had just the same experience as loads of other users: Playlists dissapeared when I de-linked my account from Facebook. Also reverted to the free account from Premium. ...
Not applicable
939 Views
27 replies
0 likes
Have been using Spotify on a paid account for months, each month the payment is made and I listen to music. Cool. But... Recently I saw this 'Connect to Facebook' login screen... I don't want to connect to Facebook.. I want to listen to music. So.. I...
Have been using Spotify on a paid account for months, each month the payment is made and I listen to music. Cool. But... Recently I saw this 'Connect to Facebook' login screen... I don't w...
Community Legend
424 Views
5 replies
0 likes
Hi, i have a premium subscription. When I search for Queens of the Stone Age, the 2002 album Songs for the Deaf doesn't show up, whereas previous and later albums do. Can anyone help me with this? RegardsBart
Hi, i have a premium subscription. When I search for Queens of the Stone Age, the 2002 album Songs for the Deaf doesn't show up, whereas previous and later albums do. Can anyone hel...
Casual Listener
2228 Views
13 replies
0 likes
Hi, I have the feeling that the favorites list (the starred tracks) can help me to benefit the great spotify experience. So, I would like to start over building my favorites list. I deleted my favorite tracks using the Mac client for Spotify. I thoug...
Hi, I have the feeling that the favorites list (the starred tracks) can help me to benefit the great spotify experience. So, I would like to start over building my favorites list. ...
Community Legend
386 Views
1 replies
0 likes
Hi, I am trying to log into my account on my ipod but I forgot my password, which means I can"t change it. I got a reply to check here, and I keep seeing that there is supposed to be a reset password link, but I am not finding it... Can anyone help m...
Hi, I am trying to log into my account on my ipod but I forgot my password, which means I can"t change it. I got a reply to check here, and I keep seeing that there is supposed to be a reset password...
Community Legend
280 Views
1 replies
1 likes
