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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156773 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156773 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10621 Views
  • 3 replies
  • 10 likes
  • Security
  • 10621 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507109 Views
  • 985 replies
  • 112 likes
  • Account
  • 507109 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124503 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124503 Views
  • 74 replies
  • 12 likes

Broke Login with 2 Accounts, 1 Facebook

I have never been happy with the random generated #s as a spotify username and I wanted to make a new account and migrate all my playlists over. Unfortunately, I have broke Spotify trying to do this. Now I can't sign in at all using my email address ...

  • Music Fan
  • I have never been happy with the random generated #s as a spotify username and I wanted to make a new account and migrate all my playlists over.   Unfortunately, I have broke Spotify trying ...
  • Richard
  • Community Legend
  • 872 Views
  • 6 replies
  • 0 likes
  • 872 Views
  • 6 replies
  • 0 likes

25.00 fee?

i was charged a 25.00 fee today but it doesnt show up in the my receipts part of my subscribtion. whats up with that?

  • Casual Listener
  • i was charged a 25.00 fee today but it doesnt show up in the my receipts part of my subscribtion.  whats up with that?
  • Peter__
  • Community Legend
  • 388 Views
  • 4 replies
  • 0 likes
  • 388 Views
  • 4 replies
  • 0 likes

Someone else is using my Spotify account

Hi there, I've used my Spotify on a few laptops that haven't been my own, but have always signed out (to my knowledge). Lately, I've had my sessions paused due to signing in elsewhere, and have noticed random starred tracks in my account. I've just c...

  • Regular
  • Hi there,   I've used my Spotify on a few laptops that haven't been my own, but have always signed out (to my knowledge). Lately, I've had my sessions paused due to signing in elsewhere, and...
  • Peter__
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

I can't find my playlists!

I was creating an account for a friend, and it linked to my facebook account, it was a huge mess, i tried to unlink it and now finally I dont have her username on my account but I can't find my playlists... I tried downloading spotify again on my com...

  • Newbie
  • I was creating an account for a friend, and it linked to my facebook account, it was a huge mess, i tried to unlink it and now finally I dont have her username on my account but I can't find my playl...
  • Peter__
  • Community Legend
  • 4893 Views
  • 1 replies
  • 0 likes
  • 4893 Views
  • 1 replies
  • 0 likes

Paying for Premium Account

Hi there I want to try out the Premium account. However, Spotify won't let me pay for it. I'm living in Northern Ireland for college but I'm from the Republic. All of my credit cards/paypal accounts are in Ireland and Euro, but as I'm currently livin...

  • Casual Listener
  • Hi there   I want to try out the Premium account. However, Spotify won't let me pay for it. I'm living in Northern Ireland for college but I'm from the Republic. All of my credit cards/paypa...
  • Liam
  • Community Legend
  • 675 Views
  • 8 replies
  • 0 likes
  • 675 Views
  • 8 replies
  • 0 likes

Connected to Facebook by itself

Hi My spotify account is somehow linked to Facebook now and have no idea why, it just did it by itself. How can i remove this virus/feature? sincerely

  • Casual Listener
  • Hi   My spotify account is somehow linked to Facebook now and have no idea why, it just did it by itself. How can i remove this virus/feature?   sincerely
  • Peter__
  • Community Legend
  • 377 Views
  • 3 replies
  • 0 likes
  • 377 Views
  • 3 replies
  • 0 likes

Need a playlist removed urgently

Hi, I am hoping that there can be a fix for this. On an account that belongs to my ex girlfriend, I am showing up on her end in the "top tracks" playlist. The playlist on her end doesn't have any content in it, but just by clicking my name she can se...

  • Regular
  • Hi,   I am hoping that there can be a fix for this.  On an account that belongs to my ex girlfriend, I am showing up on her end in the "top tracks" playlist. The playlist on her end doesn...
  • Liam
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

i want my explicit tracks back!

Im not a kid. There needs to be a way for us adults to listen to the tracks as the artist has ment them to be listened to. This whole clean business is whack.

  • Newbie
  • Im not a kid. There needs to be a way for us adults to listen to the tracks as the artist has ment them to be listened to. This whole clean business is whack.
  • Joe
  • Community Legend
  • 353 Views
  • 2 replies
  • 0 likes
  • 353 Views
  • 2 replies
  • 0 likes

Somebody is hacking my account

Somebody keeps using my account, I've tried changing my Facebook account but it still comes up every so often than my account Is being used elsewhere. What else can I do to stop this?

  • Casual Listener
  • Somebody keeps using my account, I've tried changing my Facebook account but it still comes up every so often than my account Is being used elsewhere. What else can I do to stop this?
  • Taylor
  • Community Legend
  • 882 Views
  • 2 replies
  • 0 likes
  • 882 Views
  • 2 replies
  • 0 likes

Solved!! $119.00 charge ???!!! For what?

Hello my account was charged 119.00 yesterday and I have no idea why. Please help

  • Casual Listener
  • Hello my account was charged 119.00 yesterday and I have no idea why. Please help
  • richevangelista
  • Casual Listener
  • 1237 Views
  • 4 replies
  • 0 likes
  • 1237 Views
  • 4 replies
  • 0 likes

Solved!! Cannot connect my new Spotify to Facebook - but the old one is no longer connected either?

I signed in Spotify with my personal Facebook for the 48h Premium trial in March. When the trial ended I bought the Premium and had to create username and password. I didn't realize I was actually creating a brand new account - so now I have two acco...

  • Newbie
  • I signed in Spotify with my personal Facebook for the 48h Premium trial in March. When the trial ended I bought the Premium and had to create username and password. I didn't realize I was actually cr...
  • Liam
  • Community Legend
  • 959 Views
  • 2 replies
  • 0 likes
  • 959 Views
  • 2 replies
  • 0 likes

Solved!! Need help (Urgent)

i just upgraded to premium and when i try to log in on my phone i get the message "account merge failed,we could not connect your spotify to facebook please try again. any suggestions?

  • Casual Listener
  • i just upgraded to premium and when i try to log in on my phone i get the message "account merge failed,we could not connect your spotify to facebook please try again. any suggestions?
  • Liam
  • Community Legend
  • 842 Views
  • 7 replies
  • 0 likes
  • 842 Views
  • 7 replies
  • 0 likes

Chargeback Disabled Account

I received an email this morning saying that my account has been disabled because a chargeback I made. I did not make a chargeback.The only thing that I can think of is a voucher I purchased from Htfdeals.com (the one year card I had added to the acc...

  • Music Fan
  • I received an email this morning saying that my account has been disabled because a chargeback I made. I did not make a chargeback. The only thing that I can think of is a voucher I purchased from...
  • Patricia
  • Spotify Legend
  • 7967 Views
  • 61 replies
  • 2 likes
  • 7967 Views
  • 61 replies
  • 2 likes

Account is disabled - What do I do?

Hi everyone, If you're getting the Account is disabled message when you try to login into your Spotify account, you'll need to contact our Payments Team. We can't offer any further help on the Community --too many personal details are needed. Account...

  • Spotify Legend
  • Hi everyone,   If you're getting the Account is disabled message when you try to login into your Spotify account, you'll need to contact our Payments Team. We can't offer...
  • 53484 Views
  • 0 replies
  • 15 likes
  • Account
  • 53484 Views
  • 0 replies
  • 15 likes

How do you Remove or Delete Radio Stations? Online or via the iPad/iPhone applications? HELP!

I have tried everything, but I have not been successful! I want to remove these random stations that are popping up in my station list! I do not listen to these artist and I do not want it showing up! Please help!

  • Newbie
  • I have tried everything, but I have not been successful! I want to remove these random stations that are popping up in my station list! I do not listen to these artist and I do not want it showing u...
  • Marco
  • Community Legend
  • 5119 Views
  • 1 replies
  • 4 likes
  • 5119 Views
  • 1 replies
  • 4 likes

Accidental Multiple accounts

I have three accounts in spotify now. The first one I can no longer access. I forgot the password so I made another account and it attached to facebook, but was not working properly with facebook. I looked up my problem and it said to disconnect from...

  • Visitor
  • I have three accounts in spotify now. The first one I can no longer access. I forgot the password so I made another account and it attached to facebook, but was not working properly with facebook. I ...
  • user-removed
  • Not applicable
  • 1122 Views
  • 1 replies
  • 0 likes
  • 1122 Views
  • 1 replies
  • 0 likes

Solved!! Me han cobrado dos veces, una de 0.01€

Hola, hoy acabo de renovar mi cuenta unlimited, y me han hecho dos cobros: -Uno de 4.99€ -Otro de 0.01€ ¿Por qué?

  • Casual Listener
  • Hola, hoy acabo de renovar mi cuenta unlimited, y me han hecho dos cobros: -Uno de 4.99€ -Otro de 0.01€   ¿Por qué?
  • erfox
  • Casual Listener
  • 741 Views
  • 2 replies
  • 0 likes
  • 741 Views
  • 2 replies
  • 0 likes

Lista de reproducción modificada.

¡Hola! Hace media hora abrí mi Spotify para poner esta lista: "GRR" y sólo tenía las canciones que añadí ayer, tengo la lista hace un montón de tiempo y tenía muchísimas canciones, de las cuales sólo quedaban 20 o 30. ¿Cómo puedo recuperar las otras ...

  • Regular
  • ¡Hola! Hace media hora abrí mi Spotify para poner esta lista: "GRR" y sólo tenía las canciones que añadí ayer, tengo la lista hace un montón de tiempo y tenía muchísimas canciones, de las cuales...
  • Peter__
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Change of bank account

Hi, are about to close the account from which I pay my monthly fee for Spotify. Would like to change to a different account. What shall I do?

  • Newbie
  • Hi, are about to close the account from which I pay my monthly fee for Spotify. Would like to change to a different account. What shall I do?
  • Adam
  • Roadie
  • 1554 Views
  • 1 replies
  • 0 likes
  • 1554 Views
  • 1 replies
  • 0 likes

Hacked spotify account

Hey, My account appears to be hacked. Someone has changed the password and the email adress associated with my account. Which means I can´t change either password or email. The only way I manage to login in is using my facebook account. The registrat...

  • Newbie
  • Hey,   My account appears to be hacked. Someone has changed the password and the email adress associated with my account. Which means I can´t change either password or email. The only w...
  • Adam
  • Roadie
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes