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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422552 Views
  • 965 replies
  • 108 likes
  • Account
  • 422552 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187177 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187177 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103777 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103777 Views
  • 70 replies
  • 10 likes

Solved!! Facebook (Premium) + Normal Account - How to merge both accounts?

Hey Im using Spotify via my Facebook account. And i subscribed to the premium package with my Facebook-account. But when i want to use Spotify with my logitech squeezebox, i need a "normal" Spotify-Account. So, i created a normal account. But this "n...

  • Regular
  • Hey 🙂   Im using Spotify via my Facebook account. And i subscribed to the premium package with my Facebook-account.   But when i want to use Spotify with my logitech squeezebox, i ...
  • Liam
  • Community Legend
  • 937 Views
  • 5 replies
  • 1 likes
  • 937 Views
  • 5 replies
  • 1 likes

Solved!! 30 day trial.

I'm sorry if this has already been asked, but I'm curious... I signed up for the 30 day premium trial, I want to opt out before I'm charged but I have been unable to. Can anyone help me out? Please and thankyou!

  • Casual Listener
  • I'm sorry if this has already been asked, but I'm curious... I signed up for the 30 day premium trial, I want to opt out before I'm charged but I have been unable to. Can anyone help me out? Please a...
  • hannahracecar8
  • Casual Listener
  • 374 Views
  • 2 replies
  • 0 likes
  • 374 Views
  • 2 replies
  • 0 likes

Solved!! What's going wrong with downloads?

I can't purchase any music from the Spotify app on Windows because it says "We're currently not supporting new download purchases on Spotify." There's a link "Find out more" but it doesn't work, just goes to a page that doesn't exist. How do I purcha...

  • Casual Listener
  • I can't purchase any music from the Spotify app on Windows because it says "We're currently not supporting new download purchases on Spotify." There's a link "Find out more" but it doesn't work, just...
  • kladeradatch
  • Newbie
  • 596 Views
  • 7 replies
  • 0 likes
  • 596 Views
  • 7 replies
  • 0 likes

Sonos login without fb login after changed password

I've changed my password with an original non facebook account, and now sonos doesnt recogizes my password? It sais account not found, eventhough i can login in spotify itselves, with this account.Ive tried it a few times, even with a another new pas...

  • Casual Listener
  • I've changed my password with an original non facebook account, and now sonos doesnt recogizes my password? It sais account not found, eventhough i can login in spotify itselves, with this account....
  • Driesz
  • Casual Listener
  • 324 Views
  • 2 replies
  • 0 likes
  • 324 Views
  • 2 replies
  • 0 likes

Request of removal of add with offensive language

Hi, I normally am not annoyed by cursing, making fun of dicks etc. However, the TED advertisement on Spotify is too much, even for me. It starts with "**uh-oh** YOU , YOU CAN SUCK MY DICK". (really loud indeed) I think this is highly inappropriate an...

  • Music Fan
  • Hi, I normally am not annoyed by cursing, making fun of dicks etc.  However, the TED advertisement on Spotify is too much, even for me.    It starts with "**uh-oh** YOU <som...
  • Peter__
  • Community Legend
  • 431 Views
  • 7 replies
  • 0 likes
  • 431 Views
  • 7 replies
  • 0 likes

Purchased Premium - It won't properly link to my account.

Hi. I've purchased premium before with the same Facebook login. This time, whenever I login to spotify with the same Facebook email and password that has successfully worked in the past, even though I have received a confirmation receipt that my acco...

  • Casual Listener
  • Hi. I've purchased premium before with the same Facebook login. This time, whenever I login to spotify with the same Facebook email and password that has successfully worked in the past, even though ...
  • Peter__
  • Community Legend
  • 227 Views
  • 2 replies
  • 0 likes
  • 227 Views
  • 2 replies
  • 0 likes

Changing the email of a e-card?

Hello, Two days ago I bought an e-card, and printed it. The fact is that when I gave it to my friend, as a present, he told me I had put the wrong email. He has the link to activate it, but I suppose, before visiting that link, we should ask you to c...

  • Newbie
  • Hello,   Two days ago I bought an e-card, and printed it. The fact is that when I gave it to my friend, as a present, he told me I had put the wrong email. He has the link to activate it...
  • Peter__
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Solved!! Account merge failed

Hi I read through a few post and tried everything logging in and out on the iPad (which will log in) resetting Facebook passwords, but when try to log into the spotify app on my iPhone it just keeps coming up with account merge failed, please can you...

  • Visitor
  • Hi I read through a few post and tried everything logging in and out on the iPad (which will log in) resetting Facebook passwords, but when try to log into the spotify app on my iPhone it just keeps ...
  • Liam
  • Community Legend
  • 556 Views
  • 3 replies
  • 0 likes
  • 556 Views
  • 3 replies
  • 0 likes

Solved!! Premium Payment

I am considering upgrading to Spotify Premium. I would like to be charged at the beginning of each month. Can I specify this when I upgrade, or should I simply wait to upgrade on the first of the month? Thanks

  • Casual Listener
  • I am considering upgrading to Spotify Premium. I would like to be charged at the beginning of each month. Can I specify this when I upgrade, or should I simply wait to upgrade on the first of the mon...
  • Liam
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

giftcard

i just bought a giftcard. but when i want to redeem it, it says code is invalid

  • Newbie
  • i just bought a giftcard. but when i want to redeem it, it says code is invalid
  • Liam
  • Community Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

HELP NEEDED WITH ACCOUNT UPGRADE

After a change in my credit card number, I had to re-upgrade to Premium. However, Spotify on ALL my devices thinks I'm a free member. Would like an answer and frankly a more user-friendly way to resolve this than joining a message board. A phone numb...

  • Newbie
  • After a change in my credit card number, I had to re-upgrade to Premium. However, Spotify on ALL  my devices thinks I'm a free member. Would like an answer and frankly a more user-friendly way t...
  • Sam
  • Spotify
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

API for user data

Hi, I was wondering if there's a way to access my personal data programmatically. My playlists, mainly, so I can use it in conjunction with the Web API to have an up to date list of my most recently starred songs.

  • Casual Listener
  • Hi, I was wondering if there's a way to access my personal data programmatically. My playlists, mainly, so I can use it in conjunction with the Web API to have an up to date list of my most recently ...
  • 393 Views
  • 0 replies
  • 2 likes
  • 393 Views
  • 0 replies
  • 2 likes

Student Discount

I am a student. Do I qualify for Spotify Premium discount?

  • Newbie
  • I am a student. Do I qualify for Spotify Premium discount?
  • Thedev
  • Community Legend
  • 1191 Views
  • 3 replies
  • 0 likes
  • 1191 Views
  • 3 replies
  • 0 likes

Solved!! upgraded to Premium, Spotify charged four months ahead

I just upgraded to Premium for a month but Spotify says I upgraded until 06-25-2013. Paypal charged me four times. Can anyone help me with this please?

  • Casual Listener
  • I just upgraded to Premium for a month but Spotify says I upgraded until 06-25-2013. Paypal charged me four times. Can anyone help me with this please?
  • moby008
  • Casual Listener
  • 426 Views
  • 2 replies
  • 0 likes
  • 426 Views
  • 2 replies
  • 0 likes

Unable To Create An Account / Edit Account

So I am an existing Spotify Premieum user and due to work, I had to cancel Facebook. Now I can't register my account as a Spotify account because my only existing email address already is in the system. I just don't login with Facebook anymore since ...

  • Visitor
  • So I am an existing Spotify Premieum user and due to work, I had to cancel Facebook. Now I can't register my account as a Spotify account because my only existing email address already is in the syst...
  • Peter__
  • Community Legend
  • 477 Views
  • 1 replies
  • 0 likes
  • 477 Views
  • 1 replies
  • 0 likes

Solved!! Signed up fpr surveys to get premium version.

I came across a Spotify page where I was suppose to get Premium version for doing a survey. Now I am getting spammed to death in my mail from every TOM< **bleep**< AND HARRY out there. If you are behind this, shame on you. There is youtyube videos an...

  • Casual Listener
  • I came across a Spotify page where I was suppose to get Premium version for doing a survey. Now I am getting spammed to death in my mail from every TOM< **bleep**< AND HARRY out there. If you a...
  • davhag
  • Casual Listener
  • 2780 Views
  • 4 replies
  • 0 likes
  • 2780 Views
  • 4 replies
  • 0 likes

Solved!! Can u listen to radio with free version?

I'm new here. Trying the 48hr free trial on my iPhone. I understand I will lose my playlists as soon as 48 hr trial over. will I be able to listen to the radio feature and customize the radio channels with "thumbs up/thumbs down?" And can I listen to...

  • Casual Listener
  • I'm new here. Trying the 48hr free trial on my iPhone. I understand I will lose my playlists as soon as 48 hr trial over. will I be able to listen to the radio feature and customize the radio channel...
  • Peter__
  • Community Legend
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

Premium to Free - will my playlists be deleted?

What happens to my Playlists when downgrading from Premium to Free... Will they be deleted?

  • Newbie
  • What happens to my Playlists when downgrading from Premium to Free... Will they be deleted?
  • Peter__
  • Community Legend
  • 1135 Views
  • 3 replies
  • 0 likes
  • 1135 Views
  • 3 replies
  • 0 likes

Facebook message when I send tracks to friends?

Why does Facebook send a message to friends when I share tracks? It's annoying and kind of redundant. Anyway to shut that off w/out logging out of FB?

  • Casual Listener
  • Why does Facebook send a message to friends when I share tracks? It's annoying and kind of redundant. Anyway to shut that off w/out logging out of FB?
  • user-removed
  • Not applicable
  • 4497 Views
  • 23 replies
  • 17 likes
  • 4497 Views
  • 23 replies
  • 17 likes

I can't subscribe to unlimited !!!

Hi ! I want to subscribe "for unlimited" but i have a message "Produit non disponible !"...

  • Newbie
  • Hi ! I want to subscribe "for unlimited" but i have a message "Produit non disponible !"...
  • user-removed
  • Not applicable
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes