Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Maryisonfire12
  • Newbie
  • 394190 Views
  • 941 replies
  • 107 likes
  • Account
  • 394190 Views
  • 941 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1169967 Views
  • 119 replies
  • 112 likes
  • Account
  • 1169967 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98636 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98636 Views
  • 68 replies
  • 10 likes

Re: Welcome to the Spotify community

Hiiii! I accidently deleted my playlist. is there a way i can retreive it?!

  • Newbie
  • Hiiii! I accidently deleted my playlist. is there a way i can retreive it?!
  • Peter__
  • Community Legend
  • 725 Views
  • 1 replies
  • 0 likes
  • 725 Views
  • 1 replies
  • 0 likes

Website 3 February

Hi everyone - Seems we had a bit of trouble with Spotify.com this morning. Everything should be back to normal now. Apologies for any inconvenience caused--the last thing we want is to keep you from your tunes. Happy listening.

  • Spotify
  • Spotify
  • Hi everyone - Seems we had a bit of trouble with Spotify.com this morning.    Everything should be back to normal now. Apologies for any inconvenience caused--the last thing we want is ...
  • Liam
  • Community Legend
  • 115 Views
  • 1 replies
  • 1 likes
  • 115 Views
  • 1 replies
  • 1 likes

Solved!! Wrong Person redeemed Premium Subscription

Hi, My daughter received a Premium subscription for the holidays and redeemed it while using my device and when logged in to my facebook account. Now the subscription is assigned to me instead of her. How can I contact technical support to ask that t...

  • Newbie
  • Hi,   My daughter received a Premium subscription for the holidays and redeemed it while using my device and when logged in to my facebook account.  Now the subscription is assigned to ...
  • Peter__
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Deleted Songs off starred

PLEASE HELP.......my mother went on my phone and deleted most of my starred songs by accident, and I really want them back. Please help??? Thank you so much, Sam

  • Regular
  • PLEASE HELP.......my mother went on my phone and deleted most of my starred songs by accident, and I really want them back. Please help??? Thank you so much,     Sam  
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

I have a problem !

Hy, I'm from Romania and I really want to use spotify but I can't i made my account in Ireland when I was there and after that I came back to Romania, I listened for 14 days and now, since yesterday i can't use it anymore...I know why i can't and i t...

  • Casual Listener
  • Hy, I'm from Romania and I really want to use spotify but I can't i made my account in Ireland when I was there and after that I came back to Romania, I listened for 14 days and now, since yesterda...
  • Peter__
  • Community Legend
  • 862 Views
  • 3 replies
  • 0 likes
  • 862 Views
  • 3 replies
  • 0 likes

Solved!! *

*

  • Casual Listener
  • *
  • heyjim89
  • Casual Listener
  • 437 Views
  • 5 replies
  • 0 likes
  • Other
  • 437 Views
  • 5 replies
  • 0 likes

Downloading New Apps (NOT)

ALL of the new APPS, every one, is giving me the error message "Unable to download at this time, try again later". Well, I've tried several times and it appears they are gonna start to download like the original APPS I added, but get the error messag...

  • Newbie
  • ALL of the new APPS, every one, is giving me the error message "Unable to download at this time, try again later". Well, I've tried several times and it appears they are gonna start to download like ...
  • Peter__
  • Community Legend
  • 165 Views
  • 2 replies
  • 0 likes
  • 165 Views
  • 2 replies
  • 0 likes

Everything lost when switched computers

Although all my playlists etc stored online when I switched computers as last one broke I have lost everything, really need my playlists back.

  • Casual Listener
  • Although all my playlists etc stored online when I switched computers as last one broke I have lost everything, really need my playlists back. 
  • Peter__
  • Community Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

sign up

I have been signed up with spotify for a lot of years but with other e mail adress havent used spotify in a while but still paying the £4.99 cant remember any of my sign in details they send message to change pw but still to old addy

  • Newbie
  • I have been signed up with spotify for a lot of years but with other e mail adress havent used spotify in a while but still paying the £4.99 cant remember any of my sign in details they send message ...
  • Peter__
  • Community Legend
  • 342 Views
  • 2 replies
  • 0 likes
  • 342 Views
  • 2 replies
  • 0 likes

Can't change my email.

So, I can't change my email because it says it's already in use, but when I check it, it says there is no account for that email. So please help. Thank you.

  • Newbie
  • So, I can't change my email because it says it's already in use, but when I check it, it says there is no account for that email. So please help. Thank you.
  • Liam
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Solved!! My credit card has been debited twice for the last 3 months

Hello, I have just been checking my credit card statement and see that I have been charged twice for 3 months running on my Premium account. Not sure what has happened here, but I'd like 3 months payments refunded and a check on my account to see why...

  • Newbie
  • Hello, I have just been checking my credit card statement and see that I have been charged twice for 3 months running on my Premium account. Not sure what has happened here, but I'd like 3 months p...
  • Peter__
  • Community Legend
  • 877 Views
  • 3 replies
  • 0 likes
  • 877 Views
  • 3 replies
  • 0 likes

Solved!! I would like to get higher resolution music

Right now I get the free version if I update to the $4.99 a month unlimited is it higher resolution and can I record music onto a 16 gig flash drive and play from that on my computer. Or to get higher yet resolution do I have to pay $10 a month? I do...

  • Newbie
  • Right now I get the free version if I update to the $4.99 a month unlimited is it higher resolution and can I record music onto a 16 gig flash drive and play from that on my computer.  Or to get...
  • Liam
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

My Country has changed, but it is only temporarily as I travel, Deleted lots of my music :(

Hey guys, first time poster. So basically, I am from the UK, been a premium subscriber since the word GO. I came over to Australia for a few years to travel in June 2012, and have never had a problem, until the other week spotify informed me my payme...

  • Newbie
  • Hey guys, first time poster.   So basically, I am from the UK, been a premium subscriber since the word GO. I came over to Australia for a few years to travel in June 2012, and have never ha...
  • Liam
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Friend can't use gift

I bought a friend a one year subscription to Spotify Premium but she can't use it, weeks have passed and we cannot figure this out. She says:I have been trying to contact them since the day you bought the subscription for me. Since then my acct has n...

  • Regular
  • I bought a friend a one year subscription to Spotify Premium but she can't use it, weeks have passed and we cannot figure this out.   She says: I have been trying to contact them since ...
  • JMBwithCats
  • Regular
  • 168 Views
  • 2 replies
  • 0 likes
  • 168 Views
  • 2 replies
  • 0 likes

Spotify Telia acc illegal for me?

Hey, i have a few questions: In an internetforum you could win an spotify account wiht a one year premium membership. and i won this account, but when i logged in i noticed that it was not the normal spotify premium, it was "cominbed with Telia-dk" I...

  • Casual Listener
  • Hey,   i have a  few questions:   In an internetforum you could win an spotify account wiht a one year premium membership.   and i won this account, but when i logged ...
  • Simon15
  • Casual Listener
  • 3212 Views
  • 9 replies
  • 0 likes
  • 3212 Views
  • 9 replies
  • 0 likes

Solved!! 1 year premium subscription help

I wom a 1 year premium subscription and can't figure out how to redeem it. Whwn I check in they ask for a credit card. HELP!

  • Newbie
  • I wom a 1 year premium subscription and can't figure out how to redeem it. Whwn I check in they ask for a credit card. HELP!
  • Liam
  • Community Legend
  • 758 Views
  • 1 replies
  • 0 likes
  • 758 Views
  • 1 replies
  • 0 likes

spotify premium offline modus not working

I subscribed spotify premium and didnt have any problems at beginning. Now i have the problem that spotify doesnt download any songs anymore. Why cant i make all songs in the playlist available for the offline use?

  • Casual Listener
  • I subscribed spotify premium and didnt have any problems at beginning. Now i have the problem that spotify doesnt download any songs anymore. Why cant i make all songs in the playlist available for t...
  • Sam
  • Spotify
  • 296 Views
  • 6 replies
  • 0 likes
  • 296 Views
  • 6 replies
  • 0 likes

Re: THanks for your quick response - much appreciated. :)

Not sure where to put this on the community forum. This morning all my playlists are empty. I have tried loggin out and back in and no luck. Are there problems with the server?? Would really hate to lose these playlists. I pay for the premium service...

  • Newbie
  • Not sure where to put this on the community forum.  This morning all my playlists are empty.  I have tried loggin out and back in and no luck.  Are there problems with the server??&nbs...
  • Sam
  • Spotify
  • 8907 Views
  • 1 replies
  • 0 likes
  • 8907 Views
  • 1 replies
  • 0 likes

Keep getting "Please try again shortly. (802)"

Since I subscribed a month ago I couldn't make Spotify play any music. I keep getting "802 error" popup on desktop client and complete silence / no error message on iPhone. I'm using Spotify Pro account (located in Europe/Slovenia) and installed it o...

  • Casual Listener
  • Since I subscribed a month ago I couldn't make Spotify play any music. I keep getting "802 error" popup on desktop client and complete silence / no error message on iPhone.   I'm using ...
  • 384 Views
  • 0 replies
  • 0 likes
  • 384 Views
  • 0 replies
  • 0 likes

Premium won't re activate on my iPhone 5

I changed my credit card and missed an automatic payment so spotify downgraded me to the free version. That makes sense. But now that I've put in my new card number and started paying for premium again, I can't get premium back on my iPhone 5. Alread...

  • Newbie
  • I changed my credit card and missed an automatic payment so spotify downgraded me to the free version. That makes sense. But now that I've put in my new card number and started paying for premium aga...
  • Peter__
  • Community Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes