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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286944 Views

529 replies

34 likes

Account
Free
  • 286944 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13612 Views

6 replies

11 likes

Security
  • 13612 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540066 Views

990 replies

114 likes

Account
  • 540066 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129585 Views

74 replies

12 likes

Account
Login
Premium
  • 129585 Views
  • 74 replies
  • 12 likes

Birthday Premium

Hi, My friend's brithday is coming up and I would like to pay for a year subcription to Spotify Premium. How do I go about doing this? is it possible in the US? Thanks, Lori

Visitor

Hi,   My friend's brithday is coming up and I would like to pay for a year subcription to Spotify Premium. How do I go about doing this? is it possible in the US?   Thanks, Lori

David

Spotify Legend

603 Views

1 replies

0 likes

  • 603 Views
  • 1 replies
  • 0 likes

Playlist on Facebook--Created by "user" and songs not listed

Anyone else having this problem / know how to fix it? I created a new playlist in Spotify that has about 35ish songs on it, published it to my facebook page, but all it says is the name of the playlist and "created by user" instead of created by "ins...

Newbie

Anyone else having this problem / know how to fix it?    I created a new playlist in Spotify that has about 35ish songs on it, published it to my facebook page, but all it says is the n...

136 Views

0 replies

0 likes

  • 136 Views
  • 0 replies
  • 0 likes

do my spotify need to expire before i buy a new month?

If you already have bought spotify for 1 month and then in the end of the month when you have lets say 4 days left, if you buy spotify again for 1 more month will those 4 days be lost? Do i need to wait untill my spotify has expired before i buy a ne...

Newbie

If you already have bought spotify for 1 month and then in the end of the month when you have lets say 4 days left, if you buy spotify again for 1 more month will those 4 days be lost? Do i need to w...

user-removed

Not applicable

231 Views

2 replies

0 likes

  • 231 Views
  • 2 replies
  • 0 likes

I have a premium account but my pc says I'm using a free account

I have a premium account that works on my iPhone. I'm logged in on the phone and my PC using the same account, yet my PC says I'm using Spotify free. How do I link these devices?

Newbie

I have a premium account that works on my iPhone. I'm logged in on the phone and my PC using the same account, yet my PC says I'm using Spotify free.  How do I link these devices?

157 Views

0 replies

0 likes

  • 157 Views
  • 0 replies
  • 0 likes

Charged $9.99 during premium trial

I want to know why i was charged 9.99 during my spotify premium trial period. I have already cancelled my account because of the mix up. Anyone know how i can get a refund?

Newbie

I want to know why i was charged 9.99 during my spotify premium trial period.  I have already cancelled my account because of the mix up.  Anyone know how i can get a refund?

141 Views

0 replies

0 likes

  • 141 Views
  • 0 replies
  • 0 likes

Premium Spoitify for Iphone isn't working

For the last week my spotify on my Iphone has been messing up. First it was running very slow. Then it started freezing within the first 30 seconds of opening. I deleted it from my iphone and redownloaded and installed. Now I can't get it to log in. ...

Newbie

For the last week my spotify on my Iphone has been messing up. First it was running very slow. Then it started freezing within the first 30 seconds of opening. I deleted it from my iphone and redownl...

394 Views

0 replies

0 likes

  • 394 Views
  • 0 replies
  • 0 likes

I've purchased a subscription and my account is still saying upgrade

I purchased a subscription a few hours ago. It didn't instantly give me access. I have since (in chronological order): - restarted spotify app - logged out and back in (of windows) - removed spotify app, redownloaded and installed. Problem still exis...

Casual Listener

I purchased a subscription a few hours ago.   It didn't instantly give me access.   I have since (in chronological order):   - restarted spotify app - logged out and back...

Quasso

Casual Listener

200 Views

2 replies

0 likes

  • 200 Views
  • 2 replies
  • 0 likes

J'ai acheter 10 musique

bonjour, voilà il y a un petit soucis j'étais sur mon spotify et comme par magie j'ai eu 9,99€ de débitter sur mon compte paypal car sois dissant j'ai acheter 10 titres de musiques alors que je n'ai rien acheter cordialement

Newbie

bonjour, voilà il y a un petit soucis j'étais sur mon spotify et comme par magie j'ai eu 9,99€ de débitter sur mon compte paypal car sois dissant j'ai acheter 10 titres de musiques alors que je n'a...

238 Views

0 replies

0 likes

  • 238 Views
  • 0 replies
  • 0 likes

Solved!! "Nicki Minaj" also appears as a different artist called "Nicky Manaj", it's spelled wrong.

The album "It's Barbie B***h" appears as an album of "Nicky Manaj", when it should be included in the list of Nicki Minaj's albums. It's spelled wrong. Here's the link: Nicky Manaj

Newbie

The album "It's Barbie B***h" appears as an album of "Nicky Manaj", when it should be included in the list of Nicki Minaj's albums. It's spelled wrong. Here's the link: Nicky Manaj

user-removed

Not applicable

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

change Facebook account on spotify

Hello!I have logged on to my friend's spotify with my facebook account and now I can not get rid of my account on her spotify. How do I remove it? so her Facebook account can be there instead?

Newbie

Hello! I have logged on to my friend's spotify with my facebook account and now I can not get rid of my account on her spotify. How do I remove it? so her Facebook account can be there instead? &n...

meahtenoha

Spotify

634 Views

1 replies

0 likes

  • 634 Views
  • 1 replies
  • 0 likes

Errpr 410 problem

For the whole day I have not been able to access spotify online, as it says my 'password is incorect' This is strange as It signs me in automatically all the time, and I have not changed my password since I last used spotify. I tried logging in with ...

Newbie

For the whole day I have not been able to access spotify online, as it says my 'password is incorect' This is strange as It signs me in automatically all the time, and I have not changed my password ...

Sam

Spotify

930 Views

1 replies

0 likes

  • 930 Views
  • 1 replies
  • 0 likes

Songs missing from playlist

Hi, I opened up Spotify on my laptop some time ago, and opened my playlist. As I watched, some of my songs disappeared, and the playlist settled down at 138 tracks. It had 207 tracks before. My phone (Android) still shows the playlist as having 207 t...

Casual Listener

Hi,   I opened up Spotify on my laptop some time ago, and opened my playlist. As I watched, some of my songs disappeared, and the playlist settled down at 138 tracks. It had 207 tracks befor...

315 Views

0 replies

0 likes

  • 315 Views
  • 0 replies
  • 0 likes

Premium not working on Desktop or iPhone

Heya, I've recently brought Premium and I've tried it on my Desktop but it still comes up saying I'm a free user. I try to play it on my iPhone and it gives me the choice to upgrade to Premium which I already are. Please help?

Newbie

Heya, I've recently brought Premium and I've tried it on my Desktop but it still comes up saying I'm a free user.   I try to play it on my iPhone and it gives me the choice to upgrade to Pre...

223 Views

0 replies

0 likes

  • 223 Views
  • 0 replies
  • 0 likes

Grayed out songs

So I have a free account, and sometimes the songs get grayed out. I'm assuming it's because I get a limited amount of plays of the song. My question is will I be able to play them again in the future, and if so, when? Thanks. Sorry if this is in the ...

Casual Listener

So I have a free account, and sometimes the songs get grayed out. I'm assuming it's because I get a limited amount of plays of the song. My question is will I be able to play them again in the future...

Stupify

Community Legend

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Account Hacked

My account has playlists that I have not added, I have reset my password but new playlists keep on appearing. Is there a way to force a re-login without the software update? Thank you

Newbie

My account has playlists that I have not added, I have reset my password but new playlists keep on appearing.  Is there a way to force a re-login without the software update?   Thank you

licenced

Community Legend

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

Can someone explain how exactly spotify works

Well I want to purcahse the monthly spotify as seems usefull. Wanting to find out some stuff first. MOST my songs atm were dled from youtube to an mp3 so they are in my pc but I can listen to them as it just syncs it to my phone and rest are ones tha...

Visitor

Well I want to purcahse the monthly spotify as seems usefull. Wanting to find out some stuff first. MOST my songs atm were dled from youtube to an mp3 so they are in my pc but I can listen to them as...

licenced

Community Legend

1195 Views

1 replies

0 likes

  • 1195 Views
  • 1 replies
  • 0 likes

Delete My Account

I have sent a request to customer support asking them to delete my account. I have two, afurry & afurry91. I would like them both deleted. I contacted you guys using the method outlined in other threads but nobody has responded.

Visitor

I have sent a request to customer support asking them to delete my account. I have two, afurry & afurry91. I would like them both deleted. I contacted you guys using the method outlined in other ...

user-removed

Not applicable

431 Views

6 replies

0 likes

  • 431 Views
  • 6 replies
  • 0 likes

Solved!! Can't redeem NUS extra code

Hi, I am currently subscribed to spotify through my three uk mobile contract. I am just starting a degree and have received an NUS extra card that qualifies me for a discounted rate. The problem is that the spotify website won't let me redeem that co...

Casual Listener

Hi, I am currently subscribed to spotify through my three uk mobile contract. I am just starting a degree and have received an NUS extra card that qualifies me for a discounted rate. The problem is...

Maf

Casual Listener

3603 Views

4 replies

0 likes

  • 3603 Views
  • 4 replies
  • 0 likes

Logging in as 1136430323-user

I changed something about facebook in preferences, now I'm logging into a different account even though I'm using the same username and password, I found "my old profile" and could retreive the playlists but I cant edit them... How do I get it back? ...

Casual Listener

I changed something about facebook in preferences, now I'm logging into a different account even though I'm using the same username and password, I found "my old profile" and could retreive the playl...

482 Views

0 replies

0 likes

  • 482 Views
  • 0 replies
  • 0 likes