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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

290272 Views

529 replies

34 likes

Account
Free
  • 290272 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13656 Views

6 replies

11 likes

Security
  • 13656 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540945 Views

990 replies

114 likes

Account
  • 540945 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129633 Views

74 replies

12 likes

Account
Login
Premium
  • 129633 Views
  • 74 replies
  • 12 likes

being charged twice every month

I am being charged $9.99 twice for the second month in a row. I should only be being charged once.

Music Fan

I am being charged $9.99 twice for the second month in a row. I should only be being charged once.

MultipleGnat

Roadie

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Ecard purchased in UK - can't use in States?

I wanted to make absolutely sure before I drop a lot of money on a gift for someone - if I were to have a friend in the UK purchase a Premium Ecard for me (I'm in the United States) so that I could gift it to someone else (also in the United States),...

Visitor

I wanted to make absolutely sure before I drop a lot of money on a gift for someone - if I were to have a friend in the UK purchase a Premium Ecard for me (I'm in the United States) so that I could g...

David

Spotify Legend

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

downloaded playlists empty - premium account

For holidays I changed my sim card in my android device to one of the actuelly countrie (greece).After this I had to sign in again in my spotify app. And i saw that all my downloaded playlists are empty now.Why this? My account is premium. Where is t...

Regular

For holidays I changed my sim card in my android device to one of the actuelly countrie (greece). After this I had to sign in again in my spotify app. And i saw that all my downloaded playlists ar...

kirk09

Regular

487 Views

7 replies

0 likes

  • 487 Views
  • 7 replies
  • 0 likes

My spotify account shows as my wifes name?

When I logon to my spotify (both with and without facebook) the account shows as my wifes name. Why and what can I do to fix this. When I logon with my spotify details I am getting a 48 hour trial? I dont understand this. Pls help me

Casual Listener

When I logon to my spotify (both with and without facebook) the account shows as my wifes name. Why and what can I do to fix this. When I logon with my spotify details I am getting a 48 hour trial? I...

Wizard

Casual Listener

387 Views

4 replies

0 likes

  • 387 Views
  • 4 replies
  • 0 likes

Free Account

I'm afraid your free account completely dissuades me from subscribing. Any attempt to manipulate the customer in such a way shows so little respect that I cannot trust that the full service won't be equally poor. Why do you include advertising and th...

Regular

I'm afraid your free account completely dissuades me from subscribing. Any attempt to manipulate the customer in such a way shows so little respect that I cannot trust that the full service won't be ...

wishface

Regular

794 Views

4 replies

0 likes

  • 794 Views
  • 4 replies
  • 0 likes

Closing Spotify Premium Trial Account

Hello, A few weeks ago I have created a Spotify account in order to try Spotify Premium for free. I have also created a dummy e-mail account and a Facebook account with the same password because I do not want to associate my current e-mail address wi...

Casual Listener

Hello,   A few weeks ago I have created a Spotify account in order to try Spotify Premium for free. I have also created a dummy e-mail account and a Facebook account with the same password b...

Sam

Spotify

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Support? What support? RE: Hacked account

Ref: 520262 So whilst using the desktop Spotify I noticed the message saying my account has been used on another device. Later when trying to use mobile Spotify it would not login.When I tried resetting my password it said my email address isn't regi...

Regular

Ref: 520262   So whilst using the desktop Spotify I noticed the message saying my account has been used on another device. Later when trying to use mobile Spotify it would not login. When...

Paulo

Regular

290 Views

3 replies

0 likes

  • 290 Views
  • 3 replies
  • 0 likes

purchases

Good morning , I have been charged 4 times for buying 100 downloads when I am sure I haven´t purchased them. How can this be possible ?

Casual Listener

Good morning ,   I have been charged 4 times for buying 100 downloads when I am sure I haven´t purchased them. How can this be possible ?

VALMAC73

Casual Listener

280 Views

2 replies

0 likes

  • 280 Views
  • 2 replies
  • 0 likes

Confused about Preum and Purchaseing

I'm abit confused about what this sentence says. "Of course, if you’re a Spotify Premium subscriber, you won’t need to buy any tracks. You can just sync all your playlists and listenOffline." Does this mean that I also can sync a playlist and put it ...

Casual Listener

I'm abit confused about what this sentence  says. "Of course, if you’re a Spotify Premium subscriber, you won’t need to buy any tracks. You can just sync all your playlists and liste...

Kasane

Casual Listener

240 Views

2 replies

0 likes

  • 240 Views
  • 2 replies
  • 0 likes

Friends facebook profile and playlist

Hey my friend logged into facebook while I was playing from my spotify account. Now I see his profile picture and songs I play pops up on his facebook. A couple of days ago my playlist disappeared and his came instead. How can I turn things back and ...

Casual Listener

Hey my friend logged into facebook while I was playing from my spotify account. Now I see his profile picture and songs I play pops up on his facebook. A couple of days ago my playlist disappeared an...

Richard

Community Legend

391 Views

6 replies

0 likes

  • 391 Views
  • 6 replies
  • 0 likes

Facebook Username problems

I downloaded Spotify and signed up with my Facebook, but am unable to log in. Neither my Facebook name or any of the emails that I have associated with my Facebook are accepted by the Spotify application. When I enter an email it says to use my usern...

Newbie

I downloaded Spotify and signed up with my Facebook, but am unable to log in. Neither my Facebook name or any of the emails that I have associated with my Facebook are accepted by the Spotify applica...

missdk

Newbie

241 Views

1 replies

1 likes

  • 241 Views
  • 1 replies
  • 1 likes

Solved!! Offline Access Option

Is there any way we can get a hard code way via web that we can lock in our offline devices. I have an issue with my cell phone and have to reinstall spotify and it resets everything. There is no lock to keep the devices from resyncing, I wish we cou...

Newbie

Is there any way we can get a hard code way via web that we can lock in our offline devices. I have an issue with my cell phone and have to reinstall spotify and it resets everything. There is no loc...

licenced

Community Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Solved!! Can I use Spotify in the USA?

Hey there I hope I'm allowed to ask my question here, if not I'm really sorry! I am moving to the USA and I really want to purchase Spotify Premium... does that work? And does it work if I pay the fees from a German bank account? (My mom stays here i...

Casual Listener

Hey there 🙂 I hope I'm allowed to ask my question here, if not I'm really sorry!   I am moving to the USA and I really want to purchase Spotify Premium... does that work? And does it work...

Stupify

Community Legend

2084 Views

3 replies

0 likes

  • 2084 Views
  • 3 replies
  • 0 likes

Can't make my playlist offline though I got Premium accont, why??

Hi! I might be stupid, but I don't know what i do wrong. Just got my premium account. I have playslists that are older then my new premium account. Now i have tried several times to make these avaliable in offline mode. But when i try to do this, Spo...

Newbie

Hi!   I might be stupid, but I don't know what i do wrong. Just got my premium account. I have playslists that are older then my new premium account. Now i have tried several times to make t...

191 Views

0 replies

0 likes

  • 191 Views
  • 0 replies
  • 0 likes

Give away Premium

I won Premium for a year, and now I was wondering if I can give it away to someone else?

Newbie

I won Premium for a year, and now I was wondering if I can give it away to someone else?

nabob

Newbie

718 Views

2 replies

0 likes

  • 718 Views
  • 2 replies
  • 0 likes

Account // Location Problem

Hello, I'm trying to use Spotify from German, as I used some month before already but the problem is, that Spotify tells me now that the country I entered in my profile does not match the country I'm currently in. That's obviously wrong since I'm usi...

Casual Listener

Hello, I'm trying to use Spotify from German, as I used some month before already but the problem is, that Spotify tells me now that the country I entered in my profile does not match the country I...

fnL

Casual Listener

440 Views

5 replies

0 likes

  • 440 Views
  • 5 replies
  • 0 likes

Premium showing on web but not on any apps

So I bought Premium yesterday and on my account info page it says my account type is premium but when I log on to the mac cleint or the ios client on my iPad or iPhone it says I am still free. How is this fixed?

Casual Listener

So I bought Premium yesterday and on my account info page it says my account type is premium but when I log on to the mac cleint or the ios client on my iPad or iPhone it says I am still free. How is...

159 Views

0 replies

0 likes

  • 159 Views
  • 0 replies
  • 0 likes

Account problems

Hello, For a while ago i logged in to my spotify account and all lists where deleted, but i didnt care so much so i made new ones. And now when i logged in all those old lists are back for some reason, and my premium is gone. Why?!!

Newbie

Hello, For a while ago i logged in to my spotify account and all lists where deleted, but i didnt care so much so i made new ones. And now when i logged in all those old lists are back for some reaso...

David

Spotify Legend

148 Views

1 replies

0 likes

  • 148 Views
  • 1 replies
  • 0 likes

Problems

Have i got a premium account. My user name is sameenalovely. Trying to use spotify on iphone but keeps saying im offline. If i am unlimited, whats the cost of premium?

Newbie

Have i got a premium account. My user name is sameenalovely. Trying to use spotify on iphone but keeps saying im offline. If i am unlimited, whats the cost of premium?

licenced

Community Legend

162 Views

1 replies

0 likes

  • 162 Views
  • 1 replies
  • 0 likes

INVITATION

Hi, I have Spotify Premium since 1 years ago or more. Today I trate to send to my cousin an invitation, but I cant. In my acount dont have the part with the invitacion. Please any person kwon what I need to do?? Thank you!

Newbie

Hi, I have Spotify Premium since 1 years ago or more. Today I trate to send to my cousin an invitation, but I cant. In my acount dont have the part with the invitacion. Please any person kwon what ...

licenced

Community Legend

410 Views

2 replies

0 likes

  • 410 Views
  • 2 replies
  • 0 likes