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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422579 Views
  • 965 replies
  • 108 likes
  • Account
  • 422579 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187198 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187198 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

Solved!! Re-Post Unlinked facebook, Unable to Deactivate subscription HELP

Re-Post. Seriously Spotify Delete My Other Account and subscription read below.havent been helped and spotify keeps charging me for an account i cant deactivate Deactivated my facebook account that ive had since a i was a kid because i did not have a...

  • Casual Listener
  •    Re-Post. Seriously Spotify Delete My Other Account and subscription read below. havent been helped and spotify keeps charging me for an account i cant deactivate   Deactivated m...
  • LeoRager
  • Community Legend
  • 407 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 407 Views
  • 3 replies
  • 0 likes

Email address change nightmare

PlanFreeCountry USADeviceiPhone 6SOperating SystemiOS My Question or Issue I no longer have access to the email address my spotify account is linked to. My account was activated through facebook but I have it changed to the correct email on there. Ho...

  • Visitor
  • Plan Free Country  USA Device iPhone 6S Operating System iOS   My Question or Issue  I no longer have access to the email address my spotify account is linked to. My acc...
  • Maxim
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
  • 227 Views
  • 1 replies
  • 0 likes

Move my account data to a new one

PlanPremium CountryItaly Devicen/a Operating Systemn/a My Question or IssueHello! I'm in the process of closing my facebook account, and I need to "unlink" it from the applications that are currently using Facebook as a login system. At the moment of...

  • Casual Listener
  • Plan Premium   Country Italy   Device n/a   Operating System n/a   My Question or Issue Hello! I'm in the process of closing my facebook account, and I need to "unlin...
  • Maxim
  • Spotify Star
  • 923 Views
  • 3 replies
  • 0 likes
  • Account
  • 923 Views
  • 3 replies
  • 0 likes

Accidently deleted my account

Hello I deleted my spotify account ( We have the spotify family account) because I thaught I would get a free spotify account from my mobile networkcontract... Wrong information. However I didnt get any notifaction about my deleted account etc... and...

  • Casual Listener
  • Hello 😃   I deleted my spotify account ( We have the spotify family account) because I thaught I would get a free spotify account from my mobile networkcontract... Wrong information.   ...
  • Maxim
  • Spotify Star
  • 248 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 248 Views
  • 3 replies
  • 0 likes

Superuser Contribution Money has been withdrawn, what account?

PlanPremiumCountry Sweden I have a Premium Family account via PayPal but now I also see another 99sek amount being withdrawn for a regular Premium account. It says SPOTIFY Pxxxxx where xxxxx is some numbers. Who can tell me what account this is conne...

  • Casual Listener
  • Plan Premium Country  Sweden   I have a Premium Family account via PayPal but now I also see another 99sek amount being withdrawn for a regular Premium account. It says SPOTIFY Pxxxxx ...
  • Daisy
  • Spotify Legend
  • 329 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 329 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can’t download any playlists or songs

I’ve just gotten premium but I can’t download anything to listen to offline (which is literally the purpose of having premium).I can’t download my playlist or songs to offline. I’ve tried everything. I’ve looked at different community posts and all, ...

  • Newbie
  • I’ve just gotten premium but I can’t download anything to listen to offline (which is literally the purpose of having premium). I can’t download my playlist or songs to offline. I’ve tried everythin...
  • Daisy
  • Spotify Legend
  • 10777 Views
  • 1 replies
  • 2 likes
  • Student
  • 10777 Views
  • 1 replies
  • 2 likes

Old account

Is it possible to save/transfer playlist from my old account to my new account? My Question or Issue

  • Casual Listener
  • Is it possible to save/transfer playlist from my old account to my new account?   My Question or Issue  
  • JabmacMicmac
  • Casual Listener
  • 390 Views
  • 4 replies
  • 0 likes
  • Account
  • 390 Views
  • 4 replies
  • 0 likes

username changed, playlist & library gone

Plan : FreeCountry : France/Thailand Operating System : iOS 10 My Question or Issue: I am currently in Thailand although my home country is France. I logged in a few times here in Thailand with no problem about two weeks ago. Today I was having troub...

  • Visitor
  • Plan : Free Country : France/Thailand   Operating System : iOS 10   My Question or Issue:   I am currently in Thailand although my home country is France. I logged in ...
  • Corleyo
  • Music Fan
  • 372 Views
  • 5 replies
  • 0 likes
  • Account
  • 372 Views
  • 5 replies
  • 0 likes

Superuser Contribution Taylor Swift won’t play on any device/platform

Premium user. Went through the whole Taylor Swift v. Spotify and was really excited when she put her music back on Spotify earlier this year. However, no matter what I do, Taylor Swift music will not play with my account. I’ve done everything I could...

  • Newbie
  • Premium user. Went through the whole Taylor Swift v. Spotify and was really excited when she put her music back on Spotify earlier this year.  However, no matter what I do, Taylor Swift music w...
  • Peter
  • Spotify Legend
  • 2671 Views
  • 1 replies
  • 10 likes
  • 2671 Views
  • 1 replies
  • 10 likes

Superuser Contribution Can't Sync my phone and my pc

PlanPremiumCountry ColombiaDeviceHuawei Y7 / PCOperating SystemWindows 10 My Question or IssueI have problems syncronizing my phone with my pc. Neither one recognize the other, as you can see in the pics.

  • Casual Listener
  •   Plan Premium Country  Colombia Device Huawei Y7 / PC Operating System Windows 10   My Question or Issue I have problems syncronizing my phone with my pc. Neither one recog...
  • Guido
  • Spotify Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution change bankaccountnumber

PlanPremiumCountry NetherlandsDevice Samsung s7 edgeOperating System Android My Question or IssueCannot change my bankaccount information. I want to pay my subscription from another bankaccount. I did pay the 0,01 euros for authorisation. But i do no...

  • Casual Listener
  • Plan Premium Country  Netherlands Device Samsung s7 edge Operating System Android   My Question or Issue Cannot change my bankaccount information. I want to pay my subscription from...
  • Guido
  • Spotify Legend
  • 336 Views
  • 3 replies
  • 0 likes
  • Account
  • 336 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium uyeligimi iptal edemiyorum!

Vodafone red ile 3 ay ucretsiz Spotify uyeligi yaptim. Ancak uyeligi iptal etmek istedigimde kendilerinin iptal edemediklerini Spotify musteri hizmetleri ile gorusmem gerektigini soyluyorlar. Premium uyeligimi iptal etmem icin yardim edebilir misiniz...

  • Visitor
  • Vodafone red ile 3 ay ucretsiz Spotify uyeligi yaptim. Ancak uyeligi iptal etmek istedigimde kendilerinin iptal edemediklerini Spotify musteri hizmetleri ile gorusmem gerektigini soyluyorlar. Pr...
  • Jemi
  • Spotify Legend
  • 1529 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1529 Views
  • 5 replies
  • 0 likes

artwork for playlist not showing on my facebook links

I'm having trouble sharing one of my playlists on Facebook : it doesn't show the artwork. It doesn't matter how I share it (copy link, or share straight to facebook), and I did try the facebook object debugger without results. (error : We could not r...

  • Casual Listener
  • I'm having trouble sharing one of my playlists on Facebook : it doesn't show the artwork. It doesn't matter how I share it (copy link, or share straight to facebook), and I did try the facebook objec...
  • pulsemandala
  • Casual Listener
  • 622 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 622 Views
  • 2 replies
  • 0 likes

Superuser Contribution Being charged twice a month

PlanPremiumCountry NorwayDeviceHuawei p20Operating SystemAndroid My Question or Issue So throughout the year, I've realized that my Spotify has been charging me twice a month, or every 12 days, at first.i didn't realise that's what it was, but it tur...

  • Casual Listener
  •   Plan Premium Country  Norway Device Huawei p20 Operating System Android   My Question or Issue  So throughout the year, I've realized that my Spotify has been chargin...
  • Jemi
  • Spotify Legend
  • 833 Views
  • 3 replies
  • 0 likes
  • Premium
  • 833 Views
  • 3 replies
  • 0 likes

Superuser Contribution Recently played not my songs

There's a smilar thread but it has been closed and I have been having this issue for more than a month. I open Spotify and see songs, radios and playlists that I have not played. I was in touch with Spotify like a month ago, changed my password and e...

  • Regular
  • There's a smilar thread but it has been closed and I have been having this issue for more than a month. I open Spotify and see songs, radios and playlists that I have not played. I was in touch with ...
  • Guido
  • Spotify Legend
  • 2744 Views
  • 3 replies
  • 1 likes
  • Account
    Other
    Security
  • 2744 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can't login on computer w/ Facebook

I have Spotify Premium. I use it on my phone. Now I want to login on my computer with Facebook so I can use it on my computer, but it keeps saying that the servers are unavailable. (Error code: 7). This has been going on for a few weeks. I already re...

  • Newbie
  • I have Spotify Premium. I use it on my phone. Now I want to login on my computer with Facebook so I can use it on my computer, but it keeps saying that the servers are unavailable. (Error code: 7). T...
  • Guido
  • Spotify Legend
  • 213 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 213 Views
  • 2 replies
  • 0 likes

Can't log in to Spotify in browser

PlanFreeCountry AustriaOperating SystemWindows 10) My Question or IssueHi Guys. I just wanted to listen on play.spotify.com to some music as always, but I realized that i can't login to my profile anymore. There is no error message, just simply no re...

  • Casual Listener
  • Plan Free Country  Austria Operating System Windows 10)   My Question or Issue Hi Guys. I just wanted to listen on play.spotify.com to some music as always, but I realized that i ca...
  • Jose_M
  • Spotify Star
  • 1765 Views
  • 1 replies
  • 1 likes
  • Account
    Free
    Login
  • 1765 Views
  • 1 replies
  • 1 likes

can't access my account

Hello,i can't access my Spotify Account anymore. I can't use the mail address anymore, because i just have the mail adresss for 3 years.I also forgot my password.Now I don't know what to do about it. I want to cancel my premium account, but I just do...

  • Newbie
  • Hello, i can't access my Spotify Account anymore. I can't use the mail address anymore, because i just have the mail adresss for 3 years. I also forgot my password. Now I don't know what to do abo...
  • Jose_M
  • Spotify Star
  • 278 Views
  • 2 replies
  • 0 likes
  • Account
  • 278 Views
  • 2 replies
  • 0 likes

Solved!! Someone else logged on my account

PlanPremiumCountry Czech RepublicDevice(PC, two smartphones)Operating System(Android,Windows 10) My Question or IssueWhen I checked on spotify today, I noticed that someone else was using my account. The devices menu showed devices I've never used an...

  • Casual Listener
  • Plan Premium Country  Czech Republic Device (PC, two smartphones) Operating System (Android,Windows 10)   My Question or Issue When I checked on spotify today, I noticed that some...
  • Jose_M
  • Spotify Star
  • 2907 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
    Security
  • 2907 Views
  • 1 replies
  • 1 likes

Russian songs on Week discovery

PlanPremiumCountry FranceDeviceOnePlus 5Operating SystemAndroid My Question or Issue Hi Everyone,I have an odd problem with my week's discoveries playlist, which is what i mainly listen to on spotify.Since a couple of months or so, my playlist starte...

  • Newbie
  • Plan Premium Country  France Device OnePlus 5 Operating System Android   My Question or Issue  Hi Everyone, I have an odd problem with my week's discoveries playlist, which ...
  • Jᴀᴄᴋ
  • Roadie
  • 612 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 612 Views
  • 1 replies
  • 0 likes