Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1550 Views
  • 0 replies
  • 7 likes
  • Security
  • 1550 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445566 Views
  • 970 replies
  • 108 likes
  • Account
  • 445566 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198907 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198907 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108200 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108200 Views
  • 70 replies
  • 11 likes

Deleting everything

I have a new account, but i also have an old one which i want to delete, but Spotify wont let me log in with facebook, and there is no any other ways to log in. How do I do this then? I also want to unsubscribe to Premium with the old account, but ho...

  • Visitor
  • I have a new account, but i also have an old one which i want to delete, but Spotify wont let me log in with facebook, and there is no any other ways to log in. How do I do this then? I also want to ...
  • Jose_M
  • Spotify Star
  • 318 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 318 Views
  • 2 replies
  • 0 likes

Playlist, Spotify, Account, premium

Hi guys, i don’t know why my Spotify keep adding some playlists automatically which is i don’t even like the song and so rarely listen to the genres. PlanPremiumCountry IndonesiaDevice(iPhone 8+)Operating System(iOS 12.1) My Question or Issue Automat...

  • Casual Listener
  • Hi guys, i don’t know why my Spotify keep adding some playlists automatically which is i don’t even like the song and so rarely listen to the genres.   Plan Premium Country  ...
  • Jose_M
  • Spotify Star
  • 353 Views
  • 2 replies
  • 0 likes
  • Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 353 Views
  • 2 replies
  • 0 likes

Firewall blocking Spotify (Serbia)

PlanFreeCountry Serbia (set as UK by VPN)DeviceASUS, Not sure what one exactly.Operating SystemWindows 10 My Question or Issue Alright, uh, im having this problem, i used VPN to create my accoutn and listen to spotify due to me being located in Serbi...

  • Newbie
  • Plan Free Country  Serbia (set as UK by VPN) Device ASUS, Not sure what one exactly. Operating System Windows 10   My Question or Issue  Alright, uh, im having this problem, ...
  • Maxim
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • Account
  • 261 Views
  • 1 replies
  • 0 likes

Hulu acting tf up

PlanPremiumCountry United StatesDeviceiPhone 7Operating SystemiOS 11 My Question or Issue I have a hulu account but my email for it is random letters not a real email (not sure why i did that). I only have access to hulu on my tv and when i try to fi...

  • Newbie
  •   Plan Premium Country  United States Device iPhone 7 Operating System iOS 11   My Question or Issue  I have a hulu account but my email for it is random letters not a ...
  • mosohodPeti
  • Composer
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Incorrect password message (Error 3) even though password is correct

A few days ago I got logged out of my spotify account, so I just logged back in and everything was fine. However, the next day it happened again. Although, this time it told me that my password was incorrect. I of course knew that it wasn't since I w...

  • Visitor
  •   A few days ago I got logged out of my spotify account, so I just logged back in and everything was fine. However, the next day it happened again. Although, this time it told me that my passwo...
  • Ryloguy
  • Casual Listener
  • 403 Views
  • 2 replies
  • 0 likes
  • Account
  • 403 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Remove Amazon Echo

PlanPremiumCountry - Malta Device(iPhone 8, desktop PC, Echo)Operating System(iOS 12, Windows 10,etc.) My Question or IssueI once connected my father's Amazon Echo to my premium account during a party. Now I need to remove this remotely as I keep get...

  • Newbie
  • Plan Premium Country - Malta   Device (iPhone 8, desktop PC, Echo) Operating System (iOS 12, Windows 10,etc.)   My Question or Issue I once connected my father's Amazon Echo to my...
  • Peter
  • Spotify Legend
  • 14812 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 14812 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disconnecting Facebook from Spotify

Hi All, Recently, my Spotify account has started displaying the profile picture I use on my Facebook account as my Spotify user picture, and updated my Spotify username to that of my Facebook account. I have not recently given Spotify access to Faceb...

  • Casual Listener
  • Hi All,    Recently, my Spotify account has started displaying the profile picture I use on my Facebook account as my Spotify user picture, and updated my Spotify username to that of my F...
  • Peter
  • Spotify Legend
  • 434 Views
  • 2 replies
  • 0 likes
  • 434 Views
  • 2 replies
  • 0 likes

Change land

Hi all,I recently moved to Germany from Italy.Last month I closed my IT bank account and I forgot to change the card details on Spotify.Obviously now the system request a new card. I'm happy with the service and I want to keep it but it does't allow ...

  • Newbie
  • Hi all, I recently moved to Germany from Italy. Last month I closed my IT bank account and I forgot to change the card details on Spotify. Obviously now the system request a new card. I'm happy wi...
  • Luke
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

can't find account

hi all feel abit stupid posting this but here goes. I got Spotify few months ago and don't know what way I set up the account ie Facebook or email I uninstalled it a few days ago and installed again and I cannot find my account. I am a premium user a...

  • Newbie
  • hi all feel abit stupid posting this but here goes.    I got Spotify few months ago and don't know what way I set up the account ie Facebook or email  I uninstalled it a few days ago...
  • Luke
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Forgot email and password

My phone broke and I am trying to get back my spotify premium account. Unfortunately I really cannot remember which email or username I signed up with for the premium serviceAll I have is the invoice for each month on my bank bill.Anyone have any adv...

  • Newbie
  • My phone broke and I am trying to get back my spotify premium account. Unfortunately I really cannot remember which email or username I signed up with for the premium service All I have is the invoi...
  • Luke
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 297 Views
  • 1 replies
  • 0 likes

Question for professional use of music

Hi I will offer a dance event and so can somebody tell me, is it allowed to use the music from spotify for this event?Thanks a lot. Jacqueline

  • Newbie
  • Hi  I will offer a dance event and so can somebody tell me, is it allowed to use the music from spotify for this event? Thanks a lot.   Jacqueline
  • Luke
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 239 Views
  • 1 replies
  • 0 likes

I forgot my username/email and password please help me

I forgot my username/email and password please help me. How can i cancel may subscription using may cc(BDO) Order number ***personal information removed***

  • Newbie
  • I forgot my username/email and password please help me. How can i cancel may subscription using may cc(BDO) Order number ***personal information removed***
  • Luke
  • Spotify Star
  • 399 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 399 Views
  • 1 replies
  • 0 likes

Logging in without facebook

I have a premium account and do not want to lose any of my information so how can I login to Spotify on my work computer without using my facebook account? I have found my 10 digit user name, but every time I try to set a password it tells me I need ...

  • Newbie
  • I have a premium account and do not want to lose any of my information so how can I login to Spotify on my work computer without using my facebook account?   I have found my 10 digit user name...
  • Luke
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • Premium
  • 293 Views
  • 1 replies
  • 0 likes

Password Change

Today I had the problem of not being able to get into my account because it was connected to my Facebook, and I had changed my Facebook password for security reasons. I changed my Spotify password to match, but when I got into my account, all of my m...

  • Newbie
  • Today I had the problem of not being able to get into my account because it was connected to my Facebook, and I had changed my Facebook password for security reasons. I changed my Spotify password to...
  • Luke
  • Spotify Star
  • 475 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 475 Views
  • 1 replies
  • 0 likes

Account name is string of numbers

I've been using my Spotify profile for about five years now and it has always been linked to my Facebook. About a year ago, my name was changed to a string of numbers and my profile picture was taken off the account. I am only now addressing the issu...

  • Newbie
  •   I've been using my Spotify profile for about five years now and it has always been linked to my Facebook. About a year ago, my name was changed to a string of numbers and my profile picture w...
  • Luke
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 287 Views
  • 1 replies
  • 0 likes

Can't update my profile information

PlanFreeCountryItaly Operating SystemLinux - Chrome v 70.0.3538.77 My Question or Issue I would like to change my profile information (https://www.spotify.com/it/account/profile/), but when I click on the "save profile" button it tells me that I can'...

  • Newbie
  • Plan Free Country Italy   Operating System Linux - Chrome v 70.0.3538.77   My Question or Issue  I would like to change my profile information (https://www.spotify.com/it...
  • Billy-J
  • Spotify Star
  • 272 Views
  • 3 replies
  • 0 likes
  • Account
  • 272 Views
  • 3 replies
  • 0 likes

Solved!! 2 issues, account and family

My account issue it's that when my family members see my name as the one who invited them to the family plan, they see "Joshua Morales" which is definitely not my name and the second issue is that the way the form is asking for the address to my fami...

  • Casual Listener
  • My account issue it's that when my family members see my name as the one who invited them to the family plan, they see "Joshua Morales" which is definitely not my name and the second issue is that th...
  • Billy-J
  • Spotify Star
  • 564 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 564 Views
  • 4 replies
  • 0 likes

Cant invite my brother to the family premium

Hi, I'm having trouble inviting my brother to the premium account. I successfully invite him and after a month his account appears to disapear and he is unable to use it. I don't know why this is happening please help me it's very annoying.

  • Newbie
  •   Hi, I'm having trouble inviting my brother to the premium account. I successfully invite him and after a month his account appears to disapear and he is unable to use it. I don't know why thi...
  • Billy-J
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 214 Views
  • 1 replies
  • 0 likes

Abroad subscription

Free/PremiumCountry: France / Denmark / Argentina Device OnePlus 3T / Android Hello everybody, I am facing a singular issue that I'll try to explain the easiest way possible:I used to have a Danish Premium accountMoved back to France so had to cancel...

  • Casual Listener
  •   Free/Premium Country: France / Denmark / Argentina   Device   OnePlus 3T / Android    Hello everybody,   I am facing a singular issue that I'll try to explai...
  • Maxim
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 218 Views
  • 1 replies
  • 0 likes