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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286320 Views

529 replies

34 likes

Account
Free
  • 286320 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13600 Views

6 replies

11 likes

Security
  • 13600 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539810 Views

990 replies

114 likes

Account
  • 539810 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129565 Views

74 replies

12 likes

Account
Login
Premium
  • 129565 Views
  • 74 replies
  • 12 likes

Cannot change my country

Hi, I recently moved to another country, tried to change my country to the new one by updating my subscription, but don't get any payments options for that country to choose, just payment options from my old country. Tried paypal but still the countr...

Newbie

Hi,    I recently moved to another country, tried to change my country to the new one by updating my subscription, but don't get any payments options for that country to choose, just paym...

Jacob

Community Legend

249 Views

1 replies

0 likes

Account
  • 249 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium is stopped but paid for one more month.

I renewed my premium last year 2017-12-15, this should be valid one month to 2018-01-15. The day after i saw that it was possible to buy one year in total so i did that too. Yesterday my premium was stopped but i think i shall have one month more wit...

Casual Listener

I renewed my premium last year 2017-12-15, this should be valid one month to 2018-01-15. The day after i saw that it was possible to buy one year in total so i did that too. Yesterday my premium was ...

Katerina

Spotify Legend

452 Views

3 replies

0 likes

Account
Premium
Subscription
  • 452 Views
  • 3 replies
  • 0 likes

Reset password email never arrived

Hi,I'm using the free Spotify and when I reinstalled the application on our Mac, I was then unable to log-in. When I tried to reset the password, an email never arrived and was not in our spam or junk mailbox. I emailed help and was assigned this cas...

Visitor

  Hi, I'm using the free Spotify and when I reinstalled the application on our Mac, I was then unable to log-in.  When I tried to reset the password, an email never arriv...

user-removed

Not applicable

288 Views

2 replies

0 likes

Account
  • 288 Views
  • 2 replies
  • 0 likes

How can i view account address

PlanPremiumCountryPortugal My Question or Issue Hi, how can i see the address i've used in my account? I want to share my account with my family but i think tehere is a typo in the address and because of that nobody can join

Newbie

Plan Premium Country Portugal   My Question or Issue  Hi, how can i see the address i've used in my account? I want to share my account with my family but i think tehere is a typo in ...

Jose_M

Spotify Star

3156 Views

2 replies

0 likes

Account
Premium
  • 3156 Views
  • 2 replies
  • 0 likes

Hi, the capitalisation of my Artist Name is wrong.

Hi.I am a verified Artist on Spotify. https://open.spotify.com/artist/0XLqwlAPZ9GKM7Au3hROlV?si=RTQOfraJRFKiEOEafQdZOAI've written to spotify support multiple times, with no help.My Name is all caps, capitalised as KAGEN, whereas it should be Kagen.I...

Newbie

  Hi. I am a verified Artist on Spotify. https://open.spotify.com/artist/0XLqwlAPZ9GKM7Au3hROlV?si=RTQOfraJRFKiEOEafQdZOA I've written to spotify support multiple times, with no help...

OneByBoo

Roadie

583 Views

1 replies

0 likes

Other
  • 583 Views
  • 1 replies
  • 0 likes

Indonesian Translation

Hi! I'm not sure if this is the right place to go, but I'm wondering about the Indonesian translation, was it done via crowdsourcing or is it open to everyone to translate? Because I find inconsistencies in the pronouns, and some of the user interfac...

Casual Listener

Hi!   I'm not sure if this is the right place to go, but I'm wondering about the Indonesian translation, was it done via crowdsourcing or is it open to everyone to translate? Because I find in...

Maxim

Spotify Star

552 Views

1 replies

0 likes

  • 552 Views
  • 1 replies
  • 0 likes

Favorite Artists issue

DevicePCOperating System(Windows 7, latest Crome browser) My Question or IssueHello.I experience the following issue in Web player regularly. When I open some Artist page from another artist's page (from Related Artists tab) and that is my favorite a...

Casual Listener

Device PC Operating System (Windows 7, latest Crome browser)   My Question or Issue Hello. I experience the following issue in Web player regularly. When I open some Artist page from...

lotm

Casual Listener

377 Views

3 replies

0 likes

Other
  • 377 Views
  • 3 replies
  • 0 likes

Everything is gone...

My favorite songs, my playlists, my radios, everything is gone. I couldn't log in the week before so I thought nothing of it. But today I decided to check in and listen, but I had to change my password to even get in which I thought I had just messed...

Casual Listener

My favorite songs, my playlists, my radios, everything is gone. I couldn't log in the week before so I thought nothing of it. But today I decided to check in and listen, but I had to change my p...

BenDetert

Casual Listener

388 Views

2 replies

0 likes

Security
  • 388 Views
  • 2 replies
  • 0 likes

Se borran todos mis albúms offlines

Lo que me pasa es que todas las canciones offlines que obviamente descargo se guardan, pero cuando descargo un albúm, pongo modo offline y cierro la aplicación de segundo plano se borra ese albúm, pero las playlist no.Tengo suficiente memoria, alrede...

Newbie

Lo que me pasa es que todas las canciones offlines que obviamente descargo se guardan, pero cuando descargo un albúm, pongo modo offline y cierro la aplicación de segundo plano se borra ese albúm, pe...

Billy-J

Spotify Star

202 Views

1 replies

0 likes

Other
  • 202 Views
  • 1 replies
  • 0 likes

Spotify.me not updating since purchasing family plan

My spotify.me statistics have not updated since I purchased a Premium family plan two months ago. The only stat that has changed is the acousticness/danceability/tempo section; everything else is the same (genre, favorite tracks/artists, etc.). How d...

Newbie

My spotify.me statistics have not updated since I purchased a Premium family plan two months ago. The only stat that has changed is the acousticness/danceability/tempo section; everything else is the...

Billy-J

Spotify Star

223 Views

1 replies

0 likes

Account
Other
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! Purchased a family plan on wrong account

I just purchased a family plan and didn't realize I was on my sons account. Is there any simple way to swith this over. I tried to cancel, right away, but the cancellation wont take into effect until next month. This was a gift to him and want it fix...

Newbie

  I just purchased a family plan and didn't realize I was on my sons account.  Is there any simple way to swith this over.  I tried to cancel, right away, but the cancellation wont ta...

Billy-J

Spotify Star

291 Views

1 replies

0 likes

Account
Subscription
  • 291 Views
  • 1 replies
  • 0 likes

premium

PlanFree/PremiumCountryGermany Device(iPhone 6s)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I bought premium, but it`s not running on the app as premium. It`s still showing shuffle... when I look in it shows premium -...

Newbie

Plan Free/Premium Country Germany   Device (iPhone 6s) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I bought premium, but it`s not...

Billy-J

Spotify Star

289 Views

1 replies

0 likes

Account
Login
Premium
  • 289 Views
  • 1 replies
  • 0 likes

Invader device uses my account!

PlanPremium FamiliarCountry: Argentina Device(Sony X-Peria, Toshiba Sattelite 775)Operating System(Linux Mint, Android, Windows 8.1) My Question or Issue There is a PS4 device that use my account in real time, and surely it's not mine. I'm listening ...

Casual Listener

Plan Premium Familiar Country: Argentina   Device (Sony X-Peria, Toshiba Sattelite 775) Operating System (Linux Mint, Android, Windows 8.1)   My Question or Issue  There is a...

ulisesulises

Casual Listener

316 Views

2 replies

0 likes

Account
  • 316 Views
  • 2 replies
  • 0 likes

Cannot Find User

hello,i am looking to find a certain user on Spotify. Neither of us ever signed up with facebook or connected it through Facebook. When I type in his username into the search, nothing pops up. However, he shows me on his phone that he has a username ...

Regular

hello, i am looking to find a certain user on Spotify. Neither of us ever signed up with facebook or connected it through Facebook. When I type in his username into the search, nothing pops up. Howe...

OneByBoo

Roadie

377 Views

6 replies

0 likes

Account
Other
Premium
  • 377 Views
  • 6 replies
  • 0 likes

Solved!! Merged accounts now premium and playlists are gone

I renewed my Spotify account on my facebook Spotify rather than the one linked to email realised my mistake then tried to merge the accounts by signing into facebook on the email account. Now my premium account does not show however I log in. I do no...

Newbie

I renewed my Spotify account on my facebook Spotify rather than the one linked to email realised my mistake then tried to merge the accounts by signing into facebook on the email account. Now my prem...

OneByBoo

Roadie

271 Views

1 replies

0 likes

Account
Subscription
  • 271 Views
  • 1 replies
  • 0 likes

Cannot remove profile picture

PlanPremium  My Question or Issue I cannot remove my profile picture.

Newbie

Plan Premium    My Question or Issue  I cannot remove my profile picture.

Jose_M

Spotify Star

306 Views

2 replies

0 likes

Account
  • 306 Views
  • 2 replies
  • 0 likes

Changing Spotify Username

Plan: (Premium Family)Country: US Device: PC I was wondering if it was possible to change the display name on my spotify account. It currently says "Spoodah RL" but I only wanted it to say "Spoodah", but I don't see an option to change it? Is it poss...

Newbie

Plan: (Premium Family) Country: US   Device: PC  I was wondering if it was possible to change the display name on my spotify account. It currently says "Spoodah RL" but I only wanted it...

Jose_M

Spotify Star

241 Views

1 replies

1 likes

Account
  • 241 Views
  • 1 replies
  • 1 likes

Spotify Account - disappeared?

Plan - PremiumCountry - Canada Device - Samsung s6 My Question or IssueMy phone storage was filling up, so I decided to clear out some app data. I cleared the Spotify app data and when I went back to the app, I was no longer logged on to the app. So ...

Casual Listener

Plan - Premium Country - Canada  Device - Samsung s6     My Question or Issue My phone storage was filling up, so I decided to clear out some app data.  I cleared the Spotif...

Jose_M

Spotify Star

456 Views

5 replies

0 likes

Account
Login
Premium
  • 456 Views
  • 5 replies
  • 0 likes

Solved!! Facebook link corrupted

PlanPremiumCountry LebanonDeviceWindows // Samsung Note 8Operating SystemWindows 10 // Android My Question or IssueMy account was linked to my Facebook account.I was struggling to get Dolby Atmos on my computer so I had to reinstall the entire operat...

Casual Listener

Plan Premium Country  Lebanon Device Windows // Samsung Note 8 Operating System Windows 10 // Android   My Question or Issue My account was linked to my Facebook account. I was s...

Jose_M

Spotify Star

428 Views

3 replies

0 likes

Account
  • 428 Views
  • 3 replies
  • 0 likes

Spotify shows Web Player (chrome) twice in devices.

PlanPremiumCountryPolandDeviceiPhone 8Plus and PCOperating SystemiOS 12 and Windows 10 My Question or Issue Hi! Im using two devices, iPhone Spotify app and Web Player on Chrome browser. I dont know the third device (Web Player (Chrome)). I assumed t...

Casual Listener

Plan Premium Country Poland Device iPhone 8Plus and PC Operating System iOS 12 and Windows 10   My Question or Issue    Hi!  Im using two devices, iPhone Spotify ...

Gmugan

Casual Listener

1144 Views

5 replies

0 likes

Account
Other
Premium
Security
  • 1144 Views
  • 5 replies
  • 0 likes