Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • CrispyPotato275
  • Newbie
  • 281771 Views
  • 827 replies
  • 86 likes
  • Account
  • 281771 Views
  • 827 replies
  • 86 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133989 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133989 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76029 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76029 Views
  • 63 replies
  • 8 likes

Help

PlanPremiumCountry Norway My Question or IssueI dont have access to my old email anymore and i dont remember my password so I cant change any of them without one or the other. help.

  • Casual Listener
  • Plan Premium Country  Norway   My Question or Issue I dont have access to my old email anymore and i dont remember my password so I cant change any of them without one or the other. h...
  • xkn_5o4z-tcpp
  • Music Fan
  • 270 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 270 Views
  • 1 replies
  • 0 likes

New Spotify Update

PlanFreeCountryUnited kingdomDeviceSamsung Galaxy S6My Question or IssueUnfortunately, I don't like the new Spotify update and the new layout makes it harder for me to find songs and save them. Is there a way to go back to the old layout as I found t...

  • Newbie
  • Plan Free Country United kingdom Device Samsung Galaxy S6 My Question or Issue Unfortunately, I don't like the new Spotify update and the new layout makes it harder for me to find songs and sa...
  • xkn_5o4z-tcpp
  • Music Fan
  • 491 Views
  • 3 replies
  • 2 likes
  • 491 Views
  • 3 replies
  • 2 likes

Username not showing up in search

Hi! My account stopped showing up on searches. Up until about three weeks ago, when I searched "Andre Williams III" my profile would show up, but now it won't. My account is linked to Facebook so that isn't the issue. Help?

  • Newbie
  • Hi! My account stopped showing up on searches. Up until about three weeks ago, when I searched "Andre Williams III" my profile would show up, but now it won't. My account is linked to Facebook so tha...
  • xkn_5o4z-tcpp
  • Music Fan
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

Won't let me log in

PlanPremiumCountry USDevice Samsung Galaxy 7Operating SystemAndroid My Question or Issue Wont let me login says I need to go online but how do I do so if it won't let me login to change it ?

  • Newbie
  • Plan Premium Country  US Device  Samsung Galaxy 7 Operating System Android   My Question or Issue  Wont let me login says I need to go online but how do I do so if it wo...
  • xkn_5o4z-tcpp
  • Music Fan
  • 315 Views
  • 2 replies
  • 0 likes
  • Login
  • 315 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium ödemesi

Öğrenci indirimini 5 aydır kullanmaktayım. Kalan 8 ayın ödemesini toplu bir şekilde yapmam mümkün müdür?

  • Casual Listener
  • Öğrenci indirimini 5 aydır kullanmaktayım. Kalan 8 ayın ödemesini toplu bir şekilde yapmam mümkün müdür?
  • Alfredo
  • Roadie
  • 341 Views
  • 3 replies
  • 0 likes
  • 341 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't log into hulu and password reset doesn't work

I have a spotify premium account but I've never managed to log into hulu with it. I had trouble setting up the hulu account in the first place because no matter what, hulu never sends me emails. (Yes, I checked my **bleep**). Now, when I go to "reset...

  • Casual Listener
  • I have a spotify premium account but I've never managed to log into hulu with it. I had trouble setting up the hulu account in the first place because no matter what, hulu never sends me emails. (Yes...
  • Alfredo
  • Roadie
  • 22186 Views
  • 1 replies
  • 2 likes
  • Login
    Premium
  • 22186 Views
  • 1 replies
  • 2 likes

ERRO DE COBRANÇA/ COBRANÇA INDEVIDA

Olá, Entrei no spotify na semana do natal de 2016 para contratar o plano premium - ou era essa a intenção, com os tres primeiros meses de desconto - conforme vocês repetiam na propaganda obrigatória a cada 3 músicas no spotify gratuito. No entanto, h...

  • Newbie
  • Olá, Entrei no spotify na semana do natal de 2016 para contratar o plano premium - ou era essa a intenção, com os tres primeiros meses de desconto - conforme vocês repetiam na propaganda obrigatória ...
  • ynwaf_f6u-wec
  • Casual Listener
  • 10964 Views
  • 29 replies
  • 5 likes
  • Account
  • 10964 Views
  • 29 replies
  • 5 likes

Superuser Contribution Retrieve account

Recently i made a post about missing playlists that I couldn't solve via the playlist tool. The issue has since resolved itself, but for some reason I am logged now out of the account on all devices, I'm guessing this was done to protect my account f...

  • Visitor
  • Recently i made a post about missing playlists that I couldn't solve via the playlist tool. The issue has since resolved itself, but for some reason I am logged now out of the account on all devices,...
  • Alfredo
  • Roadie
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot login after creating account and getting premium

Cannot login with account I have just setup. I created an account with a outlook email address. Spain as country and paid for premium with Spanish debit catd. All was fine until I logged out. Now I cannot log in and it does not see my email address a...

  • Newbie
  • Cannot login with account I have just setup. I created an account with a outlook email address. Spain as country and paid for premium with Spanish debit catd. All was fine until I logged out. Now I c...
  • Alfredo
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log into my family premium

hello how do I find my family premium account?when I try to log in my old free account open. im the admin in our group thanks for helpullis

  • Newbie
  • hello   how do I find my family premium account? when I try to log in my old free account open.   im the admin in our group   thanks for help ullis     
  • Alfredo
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Restablecer contraseña

PlanFreeCountry Spain DeviceHuawei mate 10Operating SystemAndroid My Question or Issue No puedo recuperar mi contraseña, siempre que le doy a restablecer contraseña con mi correo electrónico me dice que en no pueden restablecer en esos momentos, que ...

  • Newbie
  • Plan Free Country  Spain  Device Huawei mate 10 Operating System Android    My Question or Issue  No puedo recuperar mi contraseña, siempre que le doy a restablecer...
  • Alfredo
  • Roadie
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

I Can't Create an Artist Account

My Question or Issue I just had my single released on spotify and the good news is that the song is actually available, but the bad news is that every time I try to create an artist account I am unable to do so and Ive tried the Spotify for Artists A...

  • Newbie
  •   My Question or Issue  I just had my single released on spotify and the good news is that the song is actually available, but the bad news is that every time I try to create an artist ac...
  • user-removed
  • Not applicable
  • 315 Views
  • 2 replies
  • 0 likes
  • 315 Views
  • 2 replies
  • 0 likes

Can you combine personal and artist spotify followers

Hello Spotify community, I have a question, We have an artist who has over 10000 facebook friends. I'm going to ask her to follow all her FB friends on Spotify for followbacks. My quetion is, can she than combine her personal profile with her artist ...

  • Music Fan
  • Hello Spotify community,   I have a question,   We have an artist who has over 10000 facebook friends. I'm going to ask her to follow all her FB friends on Spotify for followbacks. My q...
  • user-removed
  • Not applicable
  • 831 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 831 Views
  • 3 replies
  • 0 likes

Connect to Facebook

PlanFreeCountry USADeviceiPhone 8Operating SystemiOS 11 My Question or IssueI am trying to connect my account to my Facebook. The connect to Facebook button does appear but when I click on it, nothing happens. When I log out and then log back in usin...

  • Visitor
  • Plan Free Country  USA Device iPhone 8 Operating System iOS 11   My Question or Issue I am trying to connect my account to my Facebook. The connect to Facebook button does appear ...
  • kittyk4y
  • Newbie
  • 322 Views
  • 2 replies
  • 0 likes
  • 322 Views
  • 2 replies
  • 0 likes

Account was hacked. Now all daily mix is spanish music. How do I refresh preferred music?

Since it's easy enough for anyone within range of your wifi router to hop onto your Spotify without trouble, my neighbors decided they were going to hijack my account and add a ton of Spanish/ Mexican playlists and listen to nothing but Spanish songs...

  • Newbie
  •   Since it's easy enough for anyone within range of your wifi router to hop onto your Spotify without trouble, my neighbors decided they were going to hijack my account and add a ton of Spanish...
  • Jollof
  • Composer
  • 1032 Views
  • 1 replies
  • 3 likes
  • 1032 Views
  • 1 replies
  • 3 likes

Another Person in my account

Hello, i have the problem that there is another person in my account. The last listening music is not what i was listening to. Also there are playlists added with latino music. sometimes i can see that the account is used on a ps4 ( i dont have one a...

  • Newbie
  • Hello,   i have the problem that there is another person in my account. The last listening music is not what i was listening to. Also there are playlists added with latino music. sometimes i c...
  • nicholpennell
  • Music Fan
  • 514 Views
  • 2 replies
  • 0 likes
  • 514 Views
  • 2 replies
  • 0 likes

Solved!! Se eliminan canciones, se vuelven no disponibles

Hay canciones que tenía en Spotify y derrepente se eliminaron, por ejemplo antes tenía otra cuenta (localizada en USA) y tenía el álbum Steady Damage de Fit For Rivals, pero al desinstalar e iniciar con mi cuenta nueva local el álbum ya no estaba... ...

  • Regular
  • Hay canciones que tenía en Spotify y derrepente se eliminaron, por ejemplo antes tenía otra cuenta (localizada en USA) y tenía el álbum Steady Damage de Fit For Rivals, pero al desinstalar e iniciar ...
  • osornios
  • Spotify Star
  • 205435 Views
  • 63 replies
  • 21 likes
  • Account
    Other
    Premium
  • 205435 Views
  • 63 replies
  • 21 likes

Solved!! Facebook E-Mail changed, but Spotify didn't update.

Hello Spotifyans, I just changed my E-Mail on Facebook, but this change doesn't show up in my Spotify account. Do I have to wait a bit or is something wrong?

  • Casual Listener
  • Hello Spotifyans,   I just changed my E-Mail on Facebook, but this change doesn't show up in my Spotify account.   Do I have to wait a bit or is something wrong?
  • f2m3nz_i-mkk5
  • Newbie
  • 43925 Views
  • 44 replies
  • 2 likes
  • 43925 Views
  • 44 replies
  • 2 likes

Hacked account

PlanPremiumCountryUKDeviceSamsungOperating SystemAndroid My Question or Issue Hi thereI believe my spotify account has been hacked. I was trying to play music this afternoon but someone kept switching to a device i did not recognise and playing songs...

  • Newbie
  •   Plan Premium Country UK Device Samsung Operating System Android   My Question or Issue   Hi there I believe my spotify account has been hacked. I was trying to play musi...
  • AlexMaster
  • Music Fan
  • 729 Views
  • 3 replies
  • 0 likes
  • 729 Views
  • 3 replies
  • 0 likes