Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80523 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
654218 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734747 Views
18 replies
29 likes
PlanPremiumCountry United StatesDeviceIphone, Windows desktop app, play.spotify.com My Question or Issue I recently noticed that my Spotify username has been replaced with a 10-digit number. I have researched this issue via posts from other users dat...
Plan Premium Country United States Device Iphone, Windows desktop app, play.spotify.com My Question or Issue I recently noticed that my Spotify username has been re...
Spotify Legend
1499 Views
3 replies
0 likes
PlanPremiumCountry United KingdomDeviceGooglePixel 2 XL Operating SystemAndroid Oreo My Question or Issue My partner has recently changed from iPhone to android and has lost all of her playlists. The username has turned into numbers. We've checked he...
Plan Premium Country United Kingdom Device GooglePixel 2 XL Operating System Android Oreo My Question or Issue My partner has recently changed from i...
Spotify Star
484 Views
1 replies
1 likes
PlanPremiumCountryGermany Operating SystemiOS My Question or Issue Hi,Since this morning, my profile picture is someone else's, and the name also (I searched and that profile exists on facebook). Can someone help me fix this? I already logged out of ...
Plan Premium Country Germany Operating System iOS My Question or Issue Hi, Since this morning, my profile picture is someone else's, and the name also (I sea...
Composer
1841 Views
1 replies
1 likes
PlanpremiumCountry USADeviceiphone 7 plusOperating System (ios) My Question or Issue student premium ending but going to new school and will have new student email, can i continue using it again or do i need to start a new spotify acct
Plan premium Country USA Device iphone 7 plus Operating System (ios) My Question or Issue student premium ending but going to new school and will have new...
Spotify Legend
366 Views
2 replies
0 likes
Hi all, I’m having an issue just now where my private playlists are showing up on my profile when I share the link to it. Is this happening to everyone or is it an error with my account? Thanks, Jonathan
Hi all, I’m having an issue just now where my private playlists are showing up on my profile when I share the link to it. Is this happening to everyone or is it an error with my acc...
Not applicable
581 Views
1 replies
1 likes
Hello. Is it possible to get my account merged? i have a deleted facebook account i created spotify with which i cannot get back, so im wondering if its possible to merge my old account with my new one?
Hello. Is it possible to get my account merged? i have a deleted facebook account i created spotify with which i cannot get back, so im wonde...
Spotify Star
785 Views
1 replies
0 likes
PlanPremiumCountry USADeviceLG V30Operating SystemAndroid My Question or Issue So I've been using the Discover Weekly for some time and occasionally i would get an artist I already know, i found it a little odd, but it wasnt a big deal. Unfortunately...
Plan Premium Country USA Device LG V30 Operating System Android My Question or Issue So I've been using the Discover Weekly for some time and occasionally i would get an ...
Spotify Legend
283 Views
1 replies
0 likes
PlanPremiumCountryMexico DevicePc... and a samsung s6Operating SystemWindows 10 My Question or Issue Good evening... Well, here is the thing, my account is Donnie Lebowski but i can't access this account, i tried all the possible passwords and doesn´...
Plan Premium Country Mexico Device Pc... and a samsung s6 Operating System Windows 10 My Question or Issue Good evening... Well, here is the thing, my account is ...
Spotify Star
607 Views
1 replies
1 likes
?
?
Spotify Star
437 Views
1 replies
0 likes
I have a premium account that I had cancel about 4 or 3 months ago and I was still being charged, so I though I didn’t cancel it the right way. And then I got a different phone and wanted to set up my new phone with my account and now it’s saying it ...
I have a premium account that I had cancel about 4 or 3 months ago and I was still being charged, so I though I didn’t cancel it the right way. And then I got a different phone and wanted to set up m...
Casual Listener
770 Views
2 replies
0 likes
My Question or Issue Olá meu colega esta usando meu cartão de crédito para pagar o spotify dele porem n consigo contato com ele para retirar meu cartão da conta dele. Vcs poderiam retirar meu cartão da conta dele? Obrigado.
My Question or Issue Olá meu colega esta usando meu cartão de crédito para pagar o spotify dele porem n consigo contato com ele para retirar meu cartão da conta dele. ...
Spotify Star
1550 Views
2 replies
0 likes
PlanPremiumCountryFrance DeviceiPhone 6sOperating SystemIOS 12 My Question or IssueHey, I have a big issue on the account I created through Facebook.My Facebook account was created 10 years ago and I had a fake birth date; and since then I don't have...
Plan Premium Country France Device iPhone 6s Operating System IOS 12 My Question or Issue Hey, I have a big issue on the account I created through Facebook. My Faceb...
Spotify Legend
509 Views
3 replies
0 likes
I forgot my password so i got a reset link in my email. As soon i pressed that link everytime i get a error 404 spotify site? how can i get a working reset site? Please help! Look at the attachments for a screenshot!
I forgot my password so i got a reset link in my email. As soon i pressed that link everytime i get a error 404 spotify site? how can i get a working reset site? Please help! ...
Spotify Legend
443 Views
1 replies
0 likes
PlanPremiumCountry GreeceDevice(Samsung Galaxy S8+, Desktop PC)Operating System(Android Oreo, Windows 10) My Question or Issue Hello people. I am a Google Music premium user since the day it came out. I am interested in moving to Spotify because I pr...
Plan Premium Country Greece Device (Samsung Galaxy S8+, Desktop PC) Operating System (Android Oreo, Windows 10) My Question or Issue Hello people. I am a Google Musi...
Regular
555 Views
3 replies
0 likes
I've seen this asked before, but it was a few years ago. In the past day or two I've seen a bunch of Frank Zappa songs are unavailable, all of which are above 10 minutes. Is there any possibility of anyone shedding some light on this? Songs such as T...
I've seen this asked before, but it was a few years ago. In the past day or two I've seen a bunch of Frank Zappa songs are unavailable, all of which are above 10 minutes. Is there an...
Spotify Star
522 Views
1 replies
1 likes
My Question or Issue Someone is on my account I already changed the password but now there is someone new in my account. The one in my account deleted all my playlists. Can someone please help me!!
My Question or Issue Someone is on my account I already changed the password but now there is someone new in my account. The one in my account deleted all my playlists. Can som...
Spotify Legend
794 Views
2 replies
0 likes
PlanPremiumCountry Brasil Operating System(Android Oreo) My Question or Issue Fiz uma conta no spotify e me cadastrei para ser conta premium, utilizo normalmente a conta e todos os benefícios de ser premium, no entanto agora que quis cancelar, sempre...
Plan Premium Country Brasil Operating System (Android Oreo) My Question or Issue Fiz uma conta no spotify e me cadastrei para ser conta premium, util...
Spotify Legend
572 Views
1 replies
0 likes
PlanPremiumCountry PolandDeviceHuwaweiOperating SystemAndroid My Question or IssueI don't remember e mail and password, I have only user number and number of my credit card which I use to pay for my premium. Can I get my account back somehow?
Plan Premium Country Poland Device Huwawei Operating System Android My Question or Issue I don't remember e mail and password, I have only user number and number of my ...
Spotify Star
505 Views
1 replies
0 likes
Hey guys. I'm really nerved. No matter what I do, my profile is NEVER viewable. Actually, it's just not existing on spotify. I created a stand-alone account, without linking it with facebook. Then I asked a friend to check my new playlist but he just...
Hey guys. I'm really nerved. No matter what I do, my profile is NEVER viewable. Actually, it's just not existing on spotify. I created a stand-alone account, without linking it with facebook. Then I ...
Spotify Legend
437 Views
1 replies
0 likes
PlanPremiumCountry NetherlandsDeviceiPhone 7Operating SystemiOS 12 My Question or Issue I have a premium account and since a couple of weeks I think my account is linked with someone else his account.I have spotify on my Phone and my daughter (also i...
Plan Premium Country Netherlands Device iPhone 7 Operating System iOS 12 My Question or Issue I have a premium account and since a couple of weeks I think my acco...
Spotify Star
455 Views
1 replies
1 likes
