Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 279886 Views
  • 822 replies
  • 84 likes
  • Account
  • 279886 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133249 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133249 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75579 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75579 Views
  • 63 replies
  • 8 likes

Logging in on another device

When I log in on my phone, my account shows premium, which is what I have. However, when I log in on my tablet, it shows a FREE account, not premium. Anybody got feedback ?

  • Visitor
  • When I log in on my phone, my account shows premium, which is what I have. However, when I log in on my tablet, it shows a FREE account, not premium. Anybody got feedback ?
  • Hubo
  • Community Legend
  • 5697 Views
  • 1 replies
  • 0 likes
  • 5697 Views
  • 1 replies
  • 0 likes

takes a while

i've been trying to get my spotify artist acoount acces for 4 months nowSTILL NO EMAIL! somebody halp

  • Newbie
  • i've been trying to get my spotify artist acoount acces for 4 months now STILL NO EMAIL! somebody halp
  • Hubo
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

I have been hacked

May I only use the Facebook linked system with out the stupid email and password method? I have tried to reset my password twice, and the hacker just change my password then leave some message to laugh at me. I also checked my gmail and Facebook, the...

  • Newbie
  • May I only use the Facebook linked system with out the stupid email and password method? I have tried to reset my password twice, and the hacker just change my password then leave some message to lau...
  • Hubo
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

country and profile do not match

I'm getting error 408 (your country does not match the one set in profile). I don't have VPN and I'm logging in from the country my profile is set to.When I go to my account, I cannot change country either (menu locked). I tried to add postcode but n...

  • Casual Listener
  • I'm getting error 408 (your country does not match the one set in profile). I don't have VPN and I'm logging in from the country my profile is set to. When I go to my account, I cannot change c...
  • Hubo
  • Community Legend
  • 311 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
  • 311 Views
  • 2 replies
  • 0 likes

How to change username

Hi - I would like to change my username from '224jnd2gynysaaxzyvarq23iy' to somethign which I don't need to write down to login to devices. For example, my email address - which is unique to me and which I used to create my spotify account. This is r...

  • Newbie
  • Hi - I would like to change my username from '224jnd2gynysaaxzyvarq23iy' to somethign which I don't need to write down to login to devices.  For example, my email address - which is unique to me...
  • Nico
  • Community Legend
  • 10561 Views
  • 1 replies
  • 2 likes
  • Account
  • 10561 Views
  • 1 replies
  • 2 likes

Free 7 day trial still running after I accepted invite for Premium for Family?

So I downloaded the Spotify app last week and started the 7day free trial. I loved the software and my boyfriend decided to get Premium For Family with his account today. He added me to the Family account. Our goal is to make playlists together so we...

  • Newbie
  • So I downloaded the Spotify app last week and started the 7day free trial. I loved the software and my boyfriend decided to get Premium For Family with his account today. He added me to the Family ac...
  • Nico
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 331 Views
  • 1 replies
  • 0 likes

Change of country

Hello! So I moved from Singapore to Australia and I didnt know that I could use my spotify account, abroad, for only 14 days. So, I didnt change the country and yesterday, spotify didnt let me login. So, I couldnt change the coutry and I cant use my ...

  • Newbie
  • Hello! So I moved from Singapore to Australia and I didnt know that I could use my spotify account, abroad, for only 14 days. So, I didnt change the country and yesterday, spotify didnt let me login....
  • Nico
  • Community Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Song stops after a few seconds then random Latin music starts playing.

Is anyone else having this problem? I'll be listening to a song on one of my playlists or albums, then suddenly the song will just stop after playing for about 10 seconds, then some random Latin music comes on. It’s really annoying and I can’t listen...

  • Newbie
  • Is anyone else having this problem? I'll be listening to a song on one of my playlists or albums, then suddenly the song will just stop after playing for about 10 seconds, then some random Latin musi...
  • Nico
  • Community Legend
  • 473 Views
  • 1 replies
  • 0 likes
  • 473 Views
  • 1 replies
  • 0 likes

Trying to connect with Spotify from foreign country

I am currently in Germany and connecting with Spotify doesn´t work. The message"Anmedlung fehlgeschlagen. Du kannst Spotify im Ausland nur 14 Tage verwenden" always appears.What can I do?Many thanks in advance,Helmut

  • Newbie
  • I am currently in Germany and connecting with Spotify doesn´t work. The message "Anmedlung fehlgeschlagen. Du kannst Spotify im Ausland nur 14 Tage verwenden" always appears. What can I do? Many t...
  • Nico
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • Account
  • 320 Views
  • 1 replies
  • 0 likes

Facebook privacy concerns

I know there has been many topics about Facebook and the way how to disconnect your Spotify account, however this is quite a hassle.Due to the big privacy concerns from Facebook recently to me it seems Spotify has to make the switch a lot easier.What...

  • Casual Listener
  • I know there has been many topics about Facebook and the way how to disconnect your Spotify account, however this is quite a hassle. Due to the big privacy concerns from Facebook recently to me...
  • user-removed
  • Not applicable
  • 243 Views
  • 1 replies
  • 1 likes
  • Security
  • 243 Views
  • 1 replies
  • 1 likes

Spotify Premium disappeared

In early January I activated a deal from Fido allowing me to have 2 years worth of Spotify Premium for 2 years FREE. But on April 1 I noticed my account lost the premium feature thinking it was an April Fool's joke I just waited till the next day, bu...

  • Newbie
  • In early January I activated a deal from Fido allowing me to have 2 years worth of Spotify Premium for 2 years FREE. But on April 1 I noticed my account lost the premium feature thinking it was an Ap...
  • Noah
  • Spotify Star
  • 343 Views
  • 3 replies
  • 0 likes
  • 343 Views
  • 3 replies
  • 0 likes

Can't log into Spotify Android despite trying everything

I got suddenly kicked out of my account going into the app and booted back into the log in/sign up screen. Whenever I tried to log back in I got half a second of the green rotating circle and got kicked out again. I uninstalled and did a clean reinst...

  • Newbie
  • I got suddenly kicked out of my account going into the app and booted back into the log in/sign up screen. Whenever I tried to log back in I got half a second of the green rotating circle and got kic...
  • link2like
  • Newbie
  • 1469 Views
  • 24 replies
  • 1 likes
  • 1469 Views
  • 24 replies
  • 1 likes

windows media player

hi i am new to spotify my question is can i add the music from spotify to my computers windows media player so i ca burn the songs to a cd

  • Newbie
  • hi i am new to spotify my question is can i add the music from spotify to my computers windows media player so i ca burn the songs to a cd
  • sloopy
  • Newbie
  • 39006 Views
  • 35 replies
  • 3 likes
  • 39006 Views
  • 35 replies
  • 3 likes

Solved!! Membros excluídos injustamente

Eu moro em uma república e decidimos ter um plano familiar pois iria sair em conta pra todo mundo e não teríamos que ficar aguentando propaganda. Mas recentemente recebi um email dizendo que não havia sido possível verificar o endereço das contas con...

  • Newbie
  • Eu moro em uma república e decidimos ter um plano familiar pois iria sair em conta pra todo mundo e não teríamos que ficar aguentando propaganda. Mas recentemente recebi um email dizendo que não havi...
  • Bittencourt
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Cobrança triplicada na conta universitária

Olá. Solicitei um upgrade pra conta premium universitária. Não só ela não foi ativada, como também foi cobrada 3 vezes no meu cartão de crédito. Como proceder? e-mail: *snip*.

  • Newbie
  • Olá. Solicitei um upgrade pra conta premium universitária. Não só ela não foi ativada, como também foi cobrada 3 vezes no meu cartão de crédito. Como proceder? e-mail: *snip*.
  • Bittencourt
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

PLAY LISTS FANTASMAS

Em meu spotify aparecem playlists que eu nunca toquei.Recentementemente recebi um email sobre uma atualização de um assinante que nunca vi.Como faço para regularizar isso.

  • Newbie
  • Em meu spotify aparecem playlists que eu nunca toquei. Recentementemente recebi um email sobre uma atualização de um assinante que nunca vi. Como faço para regularizar isso.
  • Bittencourt
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 187 Views
  • 1 replies
  • 0 likes

Solved!! Account hacked

Hi guys,Firstly, I have a spotify account that is linked to my facebook, which means there is no way I can log into my spotify without facebook authorization.Second of all, I have a family plan which I am the owner of.Today one of my family members t...

  • Newbie
  • Hi guys, Firstly, I have a spotify account that is linked to my facebook, which means there is no way I can log into my spotify without facebook authorization. Second of all, I have a family plan w...
  • user-removed
  • Not applicable
  • 608 Views
  • 2 replies
  • 1 likes
  • 608 Views
  • 2 replies
  • 1 likes

How do I reconnect family members??

My account was droped off premium for 2 days due to a payment error, I have fixed that up but the rest of my family that was on my family plan now can't access spotify premium anymore.I have gone into my settings and repaied the family premium price ...

  • Newbie
  • My account was droped off premium for 2 days due to a payment error, I have fixed that up but the rest of my family that was on my family plan now can't access spotify premium anymore. I have gone i...
  • Braeden1
  • Newbie
  • 939 Views
  • 2 replies
  • 0 likes
  • Premium
  • 939 Views
  • 2 replies
  • 0 likes

im logged in , i got the long user id, but i cant remember my email and password

i try to login i fail , i created acc via app.(i recently bought premium)im logged in there so i shared my acc and i found my user id , the long thing after the /user/ but i dont know what to do! i want to know what was the email i registered with [ ...

  • Casual Listener
  • i try to login i fail , i created acc via app. (i recently bought premium) im logged in there so i shared my acc and i found my user id , the long thing after the  /user/   but i dont ...
  • nets216
  • Casual Listener
  • 395 Views
  • 1 replies
  • 0 likes
  • Account
  • 395 Views
  • 1 replies
  • 0 likes

My subscription was cancelled

Hi, I got 2 emails from spotify today. First one was that my account was cancelled.Second one was a confirmation of subscription renewal but checking my bank, no money was withdrawn.I never asked to cancel the account. I proceeded to log into my acco...

  • Visitor
  • Hi,   I got 2 emails from spotify today.  First one was that my account was cancelled. Second one was a confirmation of subscription renewal but checking my bank, no money was withdrawn...
  • user-removed
  • Not applicable
  • 312 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 312 Views
  • 1 replies
  • 0 likes