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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 171 Views
  • 0 replies
  • 5 likes
  • Security
  • 171 Views
  • 0 replies
  • 5 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • CeliMaga
  • Casual Listener
  • 434068 Views
  • 967 replies
  • 108 likes
  • Account
  • 434068 Views
  • 967 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1192622 Views
  • 119 replies
  • 116 likes
  • Account
  • 1192622 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 105972 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 105972 Views
  • 70 replies
  • 11 likes

Personal data

Why cant I download my data from spotify, even after receiving a link to download. Used Facebook.

  • Newbie
  • Why cant I download my data from spotify, even after receiving a link to download. Used Facebook.
  • user-removed
  • Not applicable
  • 1049 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 1049 Views
  • 2 replies
  • 0 likes

My account is being taken over!!

PlanPremiumCountry USDeviceIPhone 6 My Question or IssueRandomly this morning my account was being overridden by someone playing Turkish rap? It appears they are using an android device. I try to play my music but it changes mid song to their music.....

  • Newbie
  •   Plan Premium Country  US Device IPhone 6     My Question or Issue Randomly this morning my account was being overridden by someone playing Turkish rap? It appears they...
  • allestrato
  • Newbie
  • 1018 Views
  • 3 replies
  • 1 likes
  • 1018 Views
  • 3 replies
  • 1 likes

Changing country

“8PlanFree/PremiumCountry SpainDeviceN/AOperating SystemN/A My Question or Issue I moved to Spain from the UK six weeks ago. I took my Spotify Free account with me. I have an Amazon Echo Dot and wish to run my Spotify through it. However I understand...

  • Casual Listener
  • “8Plan Free/Premium Country  Spain Device N/A Operating System N/A   My Question or Issue  I moved to Spain from the UK six weeks ago. I took my Spotify Free account with me....
  • Loxer
  • Community Legend
  • 512 Views
  • 3 replies
  • 0 likes
  • Premium
  • 512 Views
  • 3 replies
  • 0 likes

Trocar email

Olá,eu criei uma conta no spotify atraves do facebook. Acontece que meu email foi suspenso, assim eu troquei o email do facebook para um novo. No spotify continua o email antigo sendo assim eu não posso soliciar a senha para usar em outros dispositiv...

  • Visitor
  • Olá, eu criei uma conta no spotify atraves do facebook. Acontece que meu email foi suspenso, assim eu troquei o email do facebook para um novo. No spotify continua o email antigo sendo assim eu...
  • Bittencourt
  • Spotify Star
  • 4142 Views
  • 1 replies
  • 1 likes
  • Login
  • 4142 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution "No podemos reproducir este video tu ubicacion actual"

¡Hoola!, me aparece dicho mensaje cuando intento reproducir cualquier video en la app, o desde la pc. ¿Alguna solucion?.. Hace un mes atras podia reproducir cualquier contenido sin problema. ¡Muchas Gracias!

  • Casual Listener
  • ¡Hoola!, me aparece dicho mensaje cuando intento reproducir cualquier video en la app, o desde la pc. ¿Alguna solucion?.. Hace un mes atras podia reproducir cualquier contenido sin problema.  &...
  • Alfredo
  • Roadie
  • 1766 Views
  • 5 replies
  • 0 likes
  • 1766 Views
  • 5 replies
  • 0 likes

Superuser Contribution SE ELIMINARON AUTOMÁTICAMENTE LOS MIEMBROS DE MI PLAN FAMILIAR

El dia de hoy me cuenta las cuentas de mis familiares en la cuenta que administro y al momento de querer unirse al plan les aparece un mensaje de error

  • Newbie
  • El dia de hoy me cuenta las cuentas de mis familiares en la cuenta que administro y al momento de querer unirse al plan les aparece un mensaje de error
  • Alfredo
  • Roadie
  • 814 Views
  • 3 replies
  • 0 likes
  • 814 Views
  • 3 replies
  • 0 likes

Solved!! I'm not eligible for Headspace bundle? (Canada)

Hello When it press the Headspace bundle button and it redirects to my account, it says I'm not eligible for the bundle but it doesn't say why. Can anyone please help me with this? Thank you

  • Casual Listener
  • Hello 🙂 When it press the Headspace bundle button and it redirects to my account, it says I'm not eligible for the bundle but it doesn't say why. Can anyone please help me with this? Thank you ...
  • Noah
  • Spotify Star
  • 3349 Views
  • 3 replies
  • 0 likes
  • All Platforms
    Subscription
  • 3349 Views
  • 3 replies
  • 0 likes

Premium isn't activating

PlanFree/PremiumCountry HKDeviceHuawei P10 PlusOperating SystemAndroid 7 My Question or Issue The money has been taken from my account but received no email/confirmation. My emailed wasn't verified, have now verified.

  • Newbie
  •   Plan Free/Premium Country  HK Device Huawei P10 Plus Operating System Android 7   My Question or Issue  The money has been taken from my account but received no email...
  • Brunni
  • Newbie
  • 469 Views
  • 1 replies
  • 0 likes
  • Account
  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me estan cobrando pagos a mi tarjeta y no tengo cuenta premium

quiero cancelar la suscripcion que me estan cobrando a mi tarjeta, porque no contrate dicho servicio, no se que cuenta es la que este vinculada

  • Casual Listener
  • quiero cancelar la suscripcion que me estan cobrando a mi tarjeta, porque no contrate dicho servicio, no se que cuenta es la que este vinculada
  • AlexaEspino
  • Newbie
  • 59849 Views
  • 15 replies
  • 14 likes
  • 59849 Views
  • 15 replies
  • 14 likes

Superuser Contribution Link Facebook account a Spotify

I can't not link my facebook account to my spotify account. When i try nothing happen, but if i press Alt + Tab, i can see this window, but if i click nothing happen. Someone can help me ?My windows Version - Windows 10 Home Version 1803(17134.112)

2018-06-27 (2).png
  • Newbie
  • I can't not link my facebook account to my spotify account. When i try nothing happen, but if i press Alt + Tab, i can see this window, but if i click nothing happen. Someone can help me ? My wi...
  • SergioDavid
  • Roadie
  • 888 Views
  • 2 replies
  • 0 likes
  • 888 Views
  • 2 replies
  • 0 likes

Help retrieving songs from an old Discover Weekly playlist.

Hello. I always listen to my Discover weekly playlist every week. I have discovered amazing songs through this. However, I was unable to listen to a playlist on a partcular week and it got replaced by a new one. I got really disappointed thinking of ...

  • Visitor
  • Hello. I always listen to my Discover weekly playlist every week. I have discovered amazing songs through this. However, I was unable to listen to a playlist on a partcular week and it got replaced b...
  • Loxer
  • Community Legend
  • 5502 Views
  • 1 replies
  • 0 likes
  • Account
  • 5502 Views
  • 1 replies
  • 0 likes

where is the sign in place for connecting to last.fm??

    it used to be here but i dont know where it is anymore

Screen Shot 2018-06-29 at 18.02.48.png
  • Casual Listener
  •         it used to be here but i dont know where it is anymore
  • Loxer
  • Community Legend
  • 529 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 529 Views
  • 1 replies
  • 0 likes

Solved!! Releases not showing on profile

Plan Country Device Operating System My Question or Issue Hello,I have 2 tracks that are not appearing on my profile, also one of them is duplicated please check https://open.spotify.com/track/3g2uwnnXIHtEpIKp49UNrJ?si=EXXq8i3FT9m0pbQLC5wdsQ and http...

  • Casual Listener
  • Plan   Country   Device   Operating System   My Question or Issue   Hello, I have 2 tracks that are not appearing on my profile, also one of them is duplicated ple...
  • DirtySkankBeats
  • Casual Listener
  • 2547 Views
  • 2 replies
  • 0 likes
  • 2547 Views
  • 2 replies
  • 0 likes

My other account

My Question or Issue Hi all, I noticed two days ago that someone else was using my Spotify account. I tried to change my password and logged out by mistake. I couldn't remember my login name so I used your forgotten-password thing to send the passwor...

  • Casual Listener
  •   My Question or Issue   Hi all,   I noticed two days ago that someone else was using my Spotify account. I tried to change my password and logged out by mistake. I couldn't remem...
  • Noah
  • Spotify Star
  • 609 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 609 Views
  • 3 replies
  • 0 likes

Log in Loop.

So I can log in via the Web broswer no issue, I can log in on my PS4, PS3 and an Xbox One no issues. BUT When I try to log into my Phone it is an endless loop. Now it was working before this and today nothing. I enter my username and password it says...

  • Newbie
  • So I can log in via the Web broswer no issue, I can log in on my PS4, PS3 and an Xbox One no issues. BUT When I try to log into my Phone it is an endless loop.   Now it was working before this...
  • Luke
  • Spotify Star
  • 2520 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 2520 Views
  • 1 replies
  • 0 likes

username with numbers

PlanPremiumOperating System(Windows 10) My Question or Issue My username is just numbers and I don't know how to change it. Please help. Also im using premium.

  • Newbie
  • Plan Premium Operating System (Windows 10)   My Question or Issue  My username is just numbers and I don't know how to change it. Please help. Also im using premium.
  • Luke
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 267 Views
  • 1 replies
  • 0 likes

Error Message: Oh no! We're all mixed up

Been trying to resubscribe all day today, on various computers and multiple different web browsers, and via my phone. No matter what I use, when I click the option to upgrade to premium, I get this message about being all mixed up and refresh the pag...

  • Casual Listener
  • Been trying to resubscribe all day today, on various computers and multiple different web browsers, and via my phone. No matter what I use, when I click the option to upgrade to premium, I get this m...
  • JuanStClair
  • Newbie
  • 1159 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Iphone - downloaded music keeps undownloading

Hi, so i subscribed to premium about 3weeks ago on my iphone 5. (Apps up to date) any music ive saved has gone into the libary and can be seen. But everytime i use the app i have to use my 4g to play music as they wont stay downloaded. Ive tried look...

  • Newbie
  • Hi,  so i subscribed to premium about 3weeks ago on my iphone 5. (Apps up to date)  any music ive saved has gone into the libary and can be seen. But everytime i use the app i have to ...
  • SergioDavid
  • Roadie
  • 588 Views
  • 1 replies
  • 0 likes
  • 588 Views
  • 1 replies
  • 0 likes

Artist Claim

I Recently added music to Spotify through Ditto under an artist name that has been used by another artist. Athens problem is that the music I uploaded now comes under that other artists profile which then doesn't make me able to claim my artist page ...

  • Newbie
  • I Recently added music to Spotify through Ditto under an artist name that has been used by another artist. Athens problem is that the music I uploaded now comes under that other artists profile which...
  • Maxim
  • Spotify Star
  • 441 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 441 Views
  • 1 replies
  • 0 likes

Superuser Contribution Compartir Cuenta

Hola, BuenasTengo una duda: Mi duda es que si es legal compartir una misma cuenta con tus amigos o familiares. Gracias y Saludos.

  • Casual Listener
  • Hola, Buenas Tengo una duda: Mi duda es que si es legal compartir una misma cuenta con tus amigos o familiares.    Gracias y Saludos.  
  • Alfredo
  • Roadie
  • 839 Views
  • 5 replies
  • 0 likes
  • 839 Views
  • 5 replies
  • 0 likes