Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
553473 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131151 Views
74 replies
12 likes
Gostaria de criar uma playlist para que todos os funcionários de nossa empresa pudessem incluir suas musicas prediletas. Esta playlist pode ser reproduzida no espaço do café dentro da nossa empresa?
Gostaria de criar uma playlist para que todos os funcionários de nossa empresa pudessem incluir suas musicas prediletas. Esta playlist pode ser reproduzida no espaço do café dentro da nossa empresa?
Composer
263 Views
1 replies
0 likes
jag har glömt min gamla email adress då jag gjorde ett Spotify konto för längden. Hur avslutar jag detta då jag inte får tag i någon support på spotify
jag har glömt min gamla email adress då jag gjorde ett Spotify konto för längden. Hur avslutar jag detta då jag inte får tag i någon support på spotify
Spotify Star
926 Views
1 replies
1 likes
I recently switched from android to iPhone and have been paying for premium plans and when I try logging in with my iPhone it says I don’t have premium. I’ve tried a couple different logins incase I forgot but only one works. Any suggestions how to f...
I recently switched from android to iPhone and have been paying for premium plans and when I try logging in with my iPhone it says I don’t have premium. I’ve tried a couple different logins incase &n...
Spotify Star
373 Views
2 replies
0 likes
Hello,As a new distribution company how can I get a contract to become a aggragetor with Spotify
Hello, As a new distribution company how can I get a contract to become a aggragetor with Spotify
Spotify Star
303 Views
1 replies
0 likes
PlanPremiumCountryPhilippines DeviceLG g3 stylusOperating SystemAndroid 5 My Question or Issue Is it possible that we can pay in advance for family subscription like 2 month advanve.
Plan Premium Country Philippines Device LG g3 stylus Operating System Android 5 My Question or Issue Is it possible that we can pay in advance for family subscript...
Casual Listener
750 Views
2 replies
0 likes
So i recently instatlled spotify on a new computer and i saw a possibility that i could login with a username and password. (Before always used facebook to login). But it seemed that i have forgotten my password and did reset it.So when i was logged ...
So i recently instatlled spotify on a new computer and i saw a possibility that i could login with a username and password. (Before always used facebook to login). But it seemed that i have forgotten...
Spotify Star
1108 Views
5 replies
1 likes
Title. I was logged out of the app for whatever reason and now I can't sign back in. My email doesn't work, my username doesn't work, I just can't sign back in. Why can't we sign in with our display names? It would make things so much easier on every...
Title. I was logged out of the app for whatever reason and now I can't sign back in. My email doesn't work, my username doesn't work, I just can't sign back in. Why can't we sign in with our...
Community Legend
383 Views
1 replies
0 likes
PlanFreeCountry JapanDeviceRaspberry Pi Zero WOperating SystemRaspbian Jessie My Question or IssueI want to install retropie-spotify.Spotify_appkey.key is required for installation. How can I get Spotify_appkey.key? https://github.com/nikoferro/retro...
Plan Free Country Japan Device Raspberry Pi Zero W Operating System Raspbian Jessie My Question or Issue I want to install retropie-spotify. Spotify_appkey.key is required ...
Community Legend
9049 Views
1 replies
0 likes
PlanPremiumCountryDenmark DeviceSonyOperating SystemAndroid My Question or IssueI've had Spotify for many many years, for so long that I can hardly imagine my life without it. About a year ago, I deleted my Facebook profile (Apparently I used my Face...
Plan Premium Country Denmark Device Sony Operating System Android My Question or Issue I've had Spotify for many many years, for so long that I can hardly imagi...
Spotify Legend
408 Views
1 replies
0 likes
So near the start of the year (maybe?) I had my account migrated to a new one (with the same email) because I wanted to change my username, it worked fine until I realized like 2 weeks in that all my albums that I had saved were gone, (but that didn'...
So near the start of the year (maybe?) I had my account migrated to a new one (with the same email) because I wanted to change my username, it worked fine until I realized like 2 ...
Spotify Star
720 Views
3 replies
1 likes
Hi Spotify Community/Supports, I have a problem regarding my account, it seems that someone is using my account from Brazil or some other country. I have changed my account password three times since I saw this issue, logged out to every device after...
Hi Spotify Community/Supports, I have a problem regarding my account, it seems that someone is using my account from Brazil or some other country. I have changed my account password three ti...
Spotify Star
597 Views
3 replies
0 likes
Ongoing frustrations with the simple task of updating an email address. I have tried all the steps that Spotify suggested for updating an email address, but none of them are working. I'm unable to edit my profile (or at least the email part). I have ...
Ongoing frustrations with the simple task of updating an email address. I have tried all the steps that Spotify suggested for updating an email address, but none of them are working....
Spotify Star
791 Views
3 replies
0 likes
My Question or IssueSpotify is telling me that my payment method isn't working and I need to update it. It the same credit card I've used for years and still has 3 years remaining before expiration. I tried updating the account with the same card inf...
My Question or Issue Spotify is telling me that my payment method isn't working and I need to update it. It the same credit card I've used for years and still has 3 years re...
Spotify Star
464 Views
1 replies
2 likes
PlanPremiumCountry HollandDeviceSamsung Galaxy S9, IMac, Macbook pro My Question or Issue Hi, My boyfriend has a premium spotify account and he uses it on his phone. This week the screen of his phone broke so he bought a new one. But now he can't log...
Plan Premium Country Holland Device Samsung Galaxy S9, IMac, Macbook pro My Question or Issue Hi, My boyfriend has a premium spotify account and he uses it...
Spotify Star
524 Views
3 replies
1 likes
PlanPremiumCountry United KingdomDeviceiPhone 8, Playstation 4 Operating System(iOS 11 , Windows 10 My Question or Issue Im trying to login to my account on my pc but it wont work as i forgot my username and email is there a way to get this as im log...
Plan Premium Country United Kingdom Device iPhone 8, Playstation 4 Operating System (iOS 11 , Windows 10 My Question or Issue Im trying to login to my account ...
Community Legend
874 Views
1 replies
0 likes
I deleted my old Spotify account a couple months ago because its username had my real name in it. Unfortunately some of the playlists created with this account are still visible as results when I search for my old username in Google.Is there a way to...
I deleted my old Spotify account a couple months ago because its username had my real name in it. Unfortunately some of the playlists created with this account are still visible as results when I sea...
Spotify Legend
1566 Views
3 replies
1 likes
I had another account besides this one I'm writing with which username was "Allahakbar"I used this account for a one month free trial and then decided to use the premium version even if I created it randomly.A few minutes ago when I opened spotify I ...
I had another account besides this one I'm writing with which username was "Allahakbar" I used this account for a one month free trial and then decided to use the premium version even if I created i...
Casual Listener
365 Views
1 replies
0 likes
PlanFree/PremiumCountryUK DeviceLaptopOperating SystemWindows 10 My Question or IssueHi - am running a free version of Spotify (which is awesome, BTW) that worked fine until yesterday. It did a Windows update last night, and now won't let me access t...
Plan Free/Premium Country UK Device Laptop Operating System Windows 10 My Question or Issue Hi - am running a free version of Spotify (which is awesome, BTW) that worke...
Spotify Star
642 Views
3 replies
0 likes
My account was hacked, the music I was listening to changed to something I did not choose and a device called Javi appeared in my available devices menu. I have now changed my password and removed all devices except my own computer. I would like spot...
My account was hacked, the music I was listening to changed to something I did not choose and a device called Javi appeared in my available devices menu. I have now changed my password and r...
Community Legend
338 Views
1 replies
0 likes
Hello Spotify. I'm an early adapter and I believe I became a paid member since early 2012. I am just upset to receive every update, emails, news and suggestions in Flemish.English or French is OK but for 6 years now, everything in Flemish is just eno...
Hello Spotify. I'm an early adapter and I believe I became a paid member since early 2012. I am just upset to receive every update, emails, news and suggestions in Flemish. English or...
Casual Listener
786 Views
2 replies
10 likes
