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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 171 Views
  • 0 replies
  • 5 likes
  • Security
  • 171 Views
  • 0 replies
  • 5 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • CeliMaga
  • Casual Listener
  • 434051 Views
  • 967 replies
  • 108 likes
  • Account
  • 434051 Views
  • 967 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1192610 Views
  • 119 replies
  • 116 likes
  • Account
  • 1192610 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 105967 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 105967 Views
  • 70 replies
  • 11 likes

Superuser Contribution Mobil Ödeme

İyi günler, ben bundan 20 gün öncesine kadar üyeliğimi iptal ettirdim fakat hala paycell para çekiyo. Paycell müsteri hizmetleride bu konudabirşey yapmadı. Yardım edermisiniz

  • Newbie
  • İyi günler, ben bundan 20 gün öncesine kadar üyeliğimi iptal ettirdim fakat hala paycell para çekiyo. Paycell müsteri hizmetleride bu konudabirşey yapmadı. Yardım edermisiniz
  • JulianA_Bogota
  • Roadie
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution playlist

My friends can't see my public playlist

  • Newbie
  • My friends can't see my public playlist
  • JulianA_Bogota
  • Roadie
  • 313 Views
  • 1 replies
  • 0 likes
  • Account
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wiedergabe unterbrochen

Hey zusammen,ich habe seit einiger Zeit immer wieder das Problem, dass ich, wenn ich unterwegs bin immer wieder diese Fehlermeldung bekomme:Das Problem habe ich, wenn ich den ganzen Tag zuhause bin nicht, ausschließlich dann, wenn ich unterwegs bin u...

  • Newbie
  • Hey zusammen, ich habe seit einiger Zeit immer wieder das Problem, dass ich, wenn ich unterwegs bin immer wieder diese Fehlermeldung bekomme: Das Problem habe ich, wenn ich den ganzen Tag zuh...
  • JulianA_Bogota
  • Roadie
  • 481 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family doesn't work

I was added to a spotify family plan but it works for everyone of the family except for me. I accepted the invite but it says me that I cannot accept it. So I pay, but my spotify account is free. I can't even see my music anymore, but there aren't an...

  • Casual Listener
  • I was added to a spotify family plan but it works for everyone of the family except for me. I accepted the invite but it says me that I cannot accept it. So I pay, but my spotify account is free. I c...
  • JulianA_Bogota
  • Roadie
  • 479 Views
  • 1 replies
  • 0 likes
  • 479 Views
  • 1 replies
  • 0 likes

(almost) all my musical is gone

Hey Community, today In went from a libary with +2000 tracks to 30 tracks, does Anyone know why and how to get IT back? Thanks!

  • Newbie
  • Hey Community, today In went from a libary with +2000 tracks to 30 tracks, does Anyone know why and how to get IT back? Thanks!
  • Noah
  • Spotify Star
  • 314 Views
  • 3 replies
  • 0 likes
  • 314 Views
  • 3 replies
  • 0 likes

Superuser Contribution My facebook is linked to an account / email address that I don't use

Hi, I opened a 2nd account (smithstar_44) that is linked to facebook that I don't use. Ideally I would like to transfer the music or even delete this account so my original one (stevejsmithuk) can link to facebook. As I no longer use the email addres...

  • Newbie
  • Hi, I opened a 2nd account (smithstar_44) that is linked to facebook that I don't use. Ideally I would like to transfer the music or even delete this account so my original one (stevejsmithuk) can li...
  • JulianA_Bogota
  • Roadie
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account was "reset" towards taste of someone who broke in

A few days ago someone else was listening to music on my account, through an unknown synced device. I've since solved that problem and changed my password, but Spotify's impression of my taste was NUKED: even though apparently the break-in/glitch/wha...

  • Casual Listener
  • A few days ago someone else was listening to music on my account, through an unknown synced device. I've since solved that problem and changed my password, but Spotify's impression of my taste w...
  • JulianA_Bogota
  • Roadie
  • 202 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema di accesso

Da un po' di giorni sto avendo problemi con l'app: quando mi chiede di accedere con le mie credenziali io lo faccio e sembra che la pagina si stia aprendo, ma poi si interrompe improvvisamente e torna alla pagina di accesso. Ho provato di tutto, a di...

  • Newbie
  • Da un po' di giorni sto avendo problemi con l'app: quando mi chiede di accedere con le mie credenziali io lo faccio e sembra che la pagina si stia aprendo, ma poi si interrompe improvvisamente e torn...
  • JulianA_Bogota
  • Roadie
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Someone has taken over my account. help pls

A week ago i noticed some music on my account that wasn't mine. I thought that my account had been somehow crisscrossed with someone elses. But now my account has vanished altogether, and when I try to log in with facebook, it says I do not hace an a...

  • Newbie
  • A week ago i noticed some music on my account that wasn't mine. I thought that my account had been somehow crisscrossed with someone elses. But now my account has vanished altogether, and when I try ...
  • Noah
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

PayPal Payment Option Not Available in USA?

Hi there!When trying to subscribe to Spotify Premium, I notice that if my country is 'USA,' I'm unable to use PayPal - the only methods available to pay for the service are Credit Card and a PaySecure option. If I choose another country, such as the ...

  • Visitor
  • Hi there! When trying to subscribe to Spotify Premium, I notice that if my country is 'USA,' I'm unable to use PayPal - the only methods available to pay for the service are Credit Card and a PayS...
  • voidisone
  • Newbie
  • 2652 Views
  • 6 replies
  • 6 likes
  • Account
    Premium
    Subscription
  • 2652 Views
  • 6 replies
  • 6 likes

Superuser Contribution Se me cierra la sesión

Buenas, cuando salgo de la app o apago el móvil la sesión se me cierra y se me borran todas las canciones descargadas... ¿Cómo lo soluciono?

  • Casual Listener
  • Buenas, cuando salgo de la app o apago el móvil la sesión se me cierra y se me borran todas las canciones descargadas... ¿Cómo lo soluciono?
  • Ahsp03
  • Casual Listener
  • 709 Views
  • 2 replies
  • 0 likes
  • Account
  • 709 Views
  • 2 replies
  • 0 likes

Verbindung wegen Offline-Modus nicht möglich

Ich versuche mich ganz normal auf meiner Spotify-App anzumelden. Nachdem ich meine Benutzerdaten eingegeben habe drücke ich natürlich auf "Anmelden". Dann kommt ein Fehler. "Du bist offline. Gehe online, um eine Verbindung mit Spotify herzustellen." ...

  • Newbie
  • Ich versuche mich ganz normal auf meiner Spotify-App anzumelden. Nachdem ich meine Benutzerdaten eingegeben habe drücke ich natürlich auf "Anmelden". Dann kommt ein Fehler. "Du bist offline. Gehe onl...
  • Ciox
  • Casual Listener
  • 75487 Views
  • 6 replies
  • 7 likes
  • 75487 Views
  • 6 replies
  • 7 likes

Solved!! Spotify thinks I'm abroad, when I'm not

I used spotify in the US, then studied abroad in Australia for 5 months. I couldn't use it there, but halfway through Australia got spotify. I had to change my country to use spotify there. Now that I'm back in the US, I had to change my country agai...

  • Casual Listener
  • I used spotify in the US, then studied abroad in Australia for 5 months. I couldn't use it there, but halfway through Australia got spotify. I had to change my country to use spotify there. Now that ...
  • gugga
  • Newbie
  • 161122 Views
  • 419 replies
  • 8 likes
  • 161122 Views
  • 419 replies
  • 8 likes

Offline, keine flüssige Musikwiedergabe möglich!

Hallo Leute,habe auf Grund meines letzten Themas, zum Problem Datenvolumen von downgeloadeter Musik, jetzt ein kleines Zusatzproblem.So bald ich unter den Playlisten mit dem Zahnradsymbol, den offline Modus einschalte, höre ich keine Musik mehr flüss...

  • Casual Listener
  • Hallo Leute, habe auf Grund meines letzten Themas, zum Problem Datenvolumen von downgeloadeter Musik, jetzt ein kleines Zusatzproblem. So bald ich unter den Playlisten mit dem Zahnradsymbol, den of...
  • oktagon18
  • Casual Listener
  • 826 Views
  • 1 replies
  • 0 likes
  • Premium
  • 826 Views
  • 1 replies
  • 0 likes

Remove devices from my account

Hey i was wondering if you could remove all the devices on my account please ,

  • Casual Listener
  • Hey i was wondering if you could remove all the devices on my account please ,
  • evieleitch123
  • Newbie
  • 9696 Views
  • 13 replies
  • 4 likes
  • Account
    Login
  • 9696 Views
  • 13 replies
  • 4 likes

Can't login

My app always pop up with enjoying your trip etc im not abroad please help me login

  • Newbie
  • My app always pop up with enjoying your trip etc im not abroad please help me login
  • Luke
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

can not get into my account

I have an account that is linked into a old Facebook that I do not the password to as well bc I do not know the password to that email so I’ve been charged by Spotify for more than a year 10$ a month. How can I cancel it.

  • Newbie
  • I have an account that is linked into a old Facebook that I do not the password to as well bc I do not know the password to that email so I’ve been charged by Spotify for more than a year 10$ a month...
  • Luke
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Why can I not Change Country

I need to change country to be able to continue paying for premium but it wont let me and it wont let me pay with a credit card outside of the listed country, please help.

  • Newbie
  • I need to change country to be able to continue paying for premium but it wont let me and it wont let me pay with a credit card outside of the listed country, please help.
  • Robert_W
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Was logged out and my downloaded playlists were uninstalled

*Occured on Android Phone. The only reason I think this could've happened was because I restarted my phone. However I've done this before and nothing like this happened to me. Is this the reason it happened? Is there fix for this?

  • Newbie
  • *Occured on Android Phone. The only reason I think this could've happened was because I restarted my phone. However I've done this before and nothing like this happened to me. Is this the reason it h...
  • Luke
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • Account
  • 260 Views
  • 1 replies
  • 0 likes

How the heck do I get someone to call me

I am struggling hard with my account. Getting 2 different payments... I tried to cancel one account but it cancelled the family account instead of just the regular account.. I find it strange and really frustrating when I can't get help on something,...

  • Newbie
  • I am struggling hard with my account. Getting 2 different payments... I tried to cancel one account but it cancelled the family account instead of just the regular account.. I find it strange and rea...
  • Robert_W
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes