Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
553908 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131196 Views
74 replies
12 likes
I have premium account and I think that I have unlimited songs offline, but a missage appears in my iphone "Has alcanzado la cantidad máxima de canciones disponibles offline. Para poder hacer diponiles las demas, desactiva el modo offline de otra lis...
I have premium account and I think that I have unlimited songs offline, but a missage appears in my iphone "Has alcanzado la cantidad máxima de canciones disponibles offline. Para poder hacer diponil...
Newbie
25905 Views
24 replies
0 likes
Hi, when I try to log in on my computer (Windows 10), spotify app freezes and nothing happens. It happens with both facebook and e-mail log in. I don't have a problem on mobile. Is anyone else having the same problem? What can I do?
Hi, when I try to log in on my computer (Windows 10), spotify app freezes and nothing happens. It happens with both facebook and e-mail log in. I don't have a problem on mobile. Is anyone else having...
Casual Listener
647 Views
4 replies
0 likes
I have a free account with Spotify and I had tried to sign up with premium and it never worked. I gave my credit card information and I am being charged without any access to a premium account. HOW DO I GET IN TOUCH WITH A CUSTOMER REP?!
I have a free account with Spotify and I had tried to sign up with premium and it never worked. I gave my credit card information and I am being charged without any access to a premium account....
Composer
990 Views
1 replies
0 likes
I am having trouble with who I am following. It says on the right hand side 8days ago when I am being told they are listening now.........and they are saying the same about me. please help I like to see wht my friends are listening too and the same w...
I am having trouble with who I am following. It says on the right hand side 8days ago when I am being told they are listening now.........and they are saying the same about me. please help I like to ...
Composer
1182 Views
1 replies
0 likes
Hi,I have my subscription through my VidafoneUK SIM-card contract.When I did my contract I didn’t realized I had Spotify included so I didn’t register myself, one of my “awesome” friends decided to use my phone to setup my Spotify account in his emai...
Hi, I have my subscription through my VidafoneUK SIM-card contract. When I did my contract I didn’t realized I had Spotify included so I didn’t register myself, one of my “awesome” friends decided ...
Roadie
638 Views
1 replies
0 likes
Hi.I've revoked access to Last.fm app in Spotify and I've disconnected Spotify app in my Last.fm account and still scrobbles my plays (both in my Desktop, Android and Web player). Can anybody help me?Thanks.
Hi. I've revoked access to Last.fm app in Spotify and I've disconnected Spotify app in my Last.fm account and still scrobbles my plays (both in my Desktop, Android and Web player). Can anyb...
Roadie
1276 Views
1 replies
0 likes
1. I register my account with FACEBOOK.2. Then, I want to change EMAIL in my account profile.3. There is no space to type my EMAIL.4. Question is how can I register my EMAIL from FACEBOOK account.
1. I register my account with FACEBOOK. 2. Then, I want to change EMAIL in my account profile. 3. There is no space to type my EMAIL. 4. Question is how can I register my EMAIL from FACEBOOK accou...
Casual Listener
599 Views
2 replies
0 likes
HiI made my account in Australia and I cannot log into my account in japan .i already changed country on my profile to japan . I could log in till last week, I opened app today and it doesn’t let me in . Please help me out ...!!! Thabks in advance.
Hi I made my account in Australia and I cannot log into my account in japan . i already changed country on my profile to japan . I could log in till last week, I opened app today and it does...
Casual Listener
469 Views
2 replies
0 likes
Hi,I had the unpleasant surprise this morning to notice the entirety of my starred content (albums, artists, playlists - even mine!) has been removed and replaced by default spotify playlists and popular pop artists I don't care about.I have been usi...
Hi, I had the unpleasant surprise this morning to notice the entirety of my starred content (albums, artists, playlists - even mine!) has been removed and replaced by default spotify playlists and p...
Casual Listener
418 Views
2 replies
0 likes
So, it started when random playlists of songs were being added. Playlists such as "Songs for Davide". I kept deleting them, but they always returned after a few days. Now, while at work and using the Web Player, I noticed that the albums "Butterfly E...
So, it started when random playlists of songs were being added. Playlists such as "Songs for Davide". I kept deleting them, but they always returned after a few days. Now, while at work and ...
Spotify Star
398 Views
1 replies
0 likes
How do I access chat support for Spotify and also their email. I have a billing issue. Thanks!
How do I access chat support for Spotify and also their email. I have a billing issue. Thanks!
Not applicable
1162 Views
1 replies
0 likes
Bonjour, Depuis quelques jours je n'arrive plus à écouter de la musique sur le PC de mon travail (avec mes identifiants).J'ai un message d'erreur comme quoi il n'y a "pas de connexion internet détectée : erreur 4"Pourtant je suis bien connectée à int...
Bonjour, Depuis quelques jours je n'arrive plus à écouter de la musique sur le PC de mon travail (avec mes identifiants). J'ai un message d'erreur comme quoi il n'y a "pas de connexion inte...
Composer
41400 Views
1 replies
2 likes
I changed by facebook email and I am usign spotfiy with my facebook account. However, when I see my profile in spotify the email registred is the old one. How can I change this?
I changed by facebook email and I am usign spotfiy with my facebook account. However, when I see my profile in spotify the email registred is the old one. How can I change this?
Not applicable
515 Views
2 replies
0 likes
How do I rectify this ?I cannot find out how to get help with contacting . I have been billed for over two years for a Prremium service - but am not getting it !
How do I rectify this ? I cannot find out how to get help with contacting . I have been billed for over two years for a Prremium service - but am not getting it !
Newbie
380 Views
1 replies
0 likes
Hello, A while ago i realized that i have been logged out from spotify on my iphone and on my mac. I didn't remember the password so i changed it. It was the exactly the same mailadress. When i was logged in i could't see any of my playlist and i did...
Hello, A while ago i realized that i have been logged out from spotify on my iphone and on my mac. I didn't remember the password so i changed it. It was the exactly the same mailadress. Whe...
Casual Listener
426 Views
2 replies
0 likes
Hi, all my playlists are gone Only strange music and lists that are not mine.. Please help!
Hi, all my playlists are gone 😞 Only strange music and lists that are not mine.. Please help!
Newbie
319 Views
1 replies
0 likes
Hi, I think I have mis entered the data for administrator's account. How I can check the data's administrator ? I try to find the answer on the forum, but unfortunately didn't find. Thanks a lot Regards, David
Hi, I think I have mis entered the data for administrator's account. How I can check the data's administrator ? I try to find the answer on the forum, but unfortunately didn't find. ...
Casual Listener
590 Views
3 replies
0 likes
Hi my name is Camille Clark and I think last month I put in to cancel and they just charged my account today and it made my account overdraft so I can somebody get back to me and can you see if you can get that put back on my account because now I kn...
Hi my name is Camille Clark and I think last month I put in to cancel and they just charged my account today and it made my account overdraft so I can somebody get back to me and can you see if you c...
Spotify Star
465 Views
1 replies
0 likes
Whenever I enter my login information on Spotify desktop, the boxes where you enter your username and password fade to grey and the page just stays there. It's been stuck on this page for over two hours. I've tried closing the application multiple ti...
Whenever I enter my login information on Spotify desktop, the boxes where you enter your username and password fade to grey and the page just stays there. It's been stuck on this page for over two ho...
Newbie
6366 Views
14 replies
6 likes
Hola. No puedo visualizar correctamente lo que escuchan mis amigos de facebook. Normalmente podía ver la actividad de 15/20 personas en la barra lateral, pero ahora de repente solo visualizo a 5 personas y no encuentro manera de solucionarlo. Alguna ...
Hola. No puedo visualizar correctamente lo que escuchan mis amigos de facebook. Normalmente podía ver la actividad de 15/20 personas en la barra lateral, pero ahora de repente solo visualizo a 5 pers...
Newbie
2748 Views
9 replies
3 likes
