Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2763 Views
  • 0 replies
  • 8 likes
  • Security
  • 2763 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 454887 Views
  • 973 replies
  • 109 likes
  • Account
  • 454887 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1201557 Views
  • 119 replies
  • 116 likes
  • Account
  • 1201557 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110019 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110019 Views
  • 72 replies
  • 12 likes

Solved!! Spotify Premium. Paypal Error

First of all, Spotify just launched yesterday in the Philippines. I'm trying to buy a premium subscription so I can sync as many music as I can for offline playing. I also happen to have a verified Paypal account that I use for regular online transac...

  • Regular
  • First of all, Spotify just launched yesterday in the Philippines.   I'm trying to buy a premium subscription so I can sync as many music as I can for offline playing. I also happen to have a...
  • StyleQueen
  • Casual Listener
  • 3008 Views
  • 11 replies
  • 0 likes
  • 3008 Views
  • 11 replies
  • 0 likes

Superuser Contribution Spotify Playing songs out of nowhere.

Hello everyone! Something is troubling my mind, my Spotify has been playing songs out of nowhere, this songs are specific, like 2 or 3, and Spotify puts them on a queue on repeat like 30 times. I've never shared my password with anyone, recently chan...

  • Newbie
  • Hello everyone!  Something is troubling my mind, my Spotify has been playing songs out of nowhere, this songs are specific, like 2 or 3, and Spotify puts them on a queue on repeat like 30 tim...
  • Alfredo
  • Roadie
  • 712 Views
  • 1 replies
  • 1 likes
  • 712 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Log in if logout in offline mode

Well I can't log in for that... what can I do? The program log out with the last actualization in my cellfone, and I can't log back in.

  • Newbie
  • Well I can't log in for that... what can I do? The program log out with the last actualization in my cellfone, and I can't log back in.
  • Alfredo
  • Roadie
  • 1710 Views
  • 1 replies
  • 0 likes
  • 1710 Views
  • 1 replies
  • 0 likes

Superuser Contribution Permanently delete spotify

Hello everyone, I would like to permenantly delete all spotify accounts, is this possible? Furthermore, I have two accounts, one used to be premium but none of them are anymore (appearantly), but every month I still get charged 9,99 euros... can some...

  • Newbie
  • Hello everyone,   I would like to permenantly delete all spotify accounts, is this possible?    Furthermore, I have two accounts, one used to be premium but none of them are anymor...
  • Aimee_T
  • Roadie
  • 3149 Views
  • 1 replies
  • 0 likes
  • 3149 Views
  • 1 replies
  • 0 likes

Random Music

Randomly skips to the artist “Zae Dae” and will skip during a playlist. Also says I’m connected to web chrome. It has gotten to the point where I can’t even listen to music. The zae dae album covers look like they were made with Microsoft Word. I’m a...

  • Newbie
  • Randomly skips to the artist “Zae Dae” and will skip during a playlist. Also says I’m connected to web chrome. It has gotten to the point where I can’t even listen to music. The zae dae album covers ...
  • Kizums101
  • Newbie
  • 311 Views
  • 2 replies
  • 1 likes
  • 311 Views
  • 2 replies
  • 1 likes

Superuser Contribution not able to skip more than 6 songs as a premium member

I thought premium members can skip more songs than the free account but I'm not able to on my phone or in my car.

  • Casual Listener
  • I thought premium members can skip more songs than the free account but I'm not able to on my phone or in my car.
  • rdanzig
  • Casual Listener
  • 480 Views
  • 3 replies
  • 0 likes
  • 480 Views
  • 3 replies
  • 0 likes

60 Day Premium Offer

On my phone, I got an offer for 60 days of premium for free. I clicked on "learn more" and was taken to website with no links. When open Spotify on my computer, the 30 day offer comes up and I can't get the 60 day deal. Any ideas or solutions?

  • Newbie
  • On my phone, I got an offer for 60 days of premium for free. I clicked on "learn more" and was taken to website with no links. When open Spotify on my computer, the 30 day offer comes up and I c...
  • Adleta
  • Newbie
  • 826 Views
  • 2 replies
  • 0 likes
  • 826 Views
  • 2 replies
  • 0 likes

Account currency

I registered to spotify while I was studying abroad. Then the offers are still with euro but I use Turkish lira. How can I prove that I live in Turkey and use the Spotify in Turkey?

  • Newbie
  • I registered to spotify while I was studying abroad. Then the offers are still with euro but I use Turkish lira. How can I prove that I live in Turkey and use the Spotify in Turkey? 
  • Nightslash360
  • Roadie
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No content when logging in with windows phone. How to make spotify work on windows-phone?

I have a windows-phone Lumia 820. I was able to load and log into spotify but the are no music, no lists, no genres no nothing. I am able to listen to radio-lists, but thats it. How could I make spotify work in my current phone? Works fine in my wind...

  • Newbie
  • I have a windows-phone Lumia 820. I was able to load and log into spotify but the are no music, no lists, no genres no nothing. I am able to listen to radio-lists, but thats it. How could I make spot...
  • Melody
  • Spotify
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes

Can'not login to spotify on my PC, the program not the web player.

I can login to my account and use the web player fine bt when i try to open the spotify player on my PC it will not login and my song library was deleted ... (Error Code: 404)

  • Casual Listener
  • I can login to my account and use the web player fine bt when i try to open the spotify player on my PC it will not login and my song library was deleted ... (Error Code: 404)
  • Extoned
  • Casual Listener
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution All my playlists and songs are gone

I forgot I had my spotify linked to my facebook so when I created a new one for my other computer and linked it to my facebook all my songs and playlists got deleted. That was like 3 years in the making so I hope there is some way I can get them back

  • Newbie
  • I forgot I had my spotify linked to my facebook so when I created a new one for my other computer and linked it to my facebook all my songs and playlists got deleted. That was like 3 years in the mak...
  • Melody
  • Spotify
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

No option to change profile picture

Hello,So from what I've gathered from previous posts on here, one does not actually need to connect Facebook to get a Spotify profile picture. However, there is no "change profile picture" option that shows up on the app, website, online web player, ...

  • Newbie
  • Hello, So from what I've gathered from previous posts on here, one does not actually need to connect Facebook to get a Spotify profile picture. However, there is no "change profile picture" option t...
  • Maxim
  • Spotify Star
  • 138249 Views
  • 1 replies
  • 72 likes
  • 138249 Views
  • 1 replies
  • 72 likes

Can't log in to my account

I can't log in with my credentials to spotify. I get the error: "The username or password is incorrect. (Error code:3). I can't retrieve my password, because my email-address is "incorrect". I can't even log in with my facebook account which is linke...

  • Visitor
  • I can't log in with my credentials to spotify. I get the error: "The username or password is incorrect. (Error code:3).   I can't retrieve my password, because my email-address is "incorrect"....
  • Zethshort17404
  • Newbie
  • 588 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 588 Views
  • 2 replies
  • 0 likes

Spotify won't let me log in

Went to listen to spotify and it had logged me out (no big deal). I click log in and enter my email and password and it starts to load and my spotify pulls up for a brief second, says I'm offline and instantly signs me out. I tried re-entering my inf...

  • Casual Listener
  • Went to listen to spotify and it had logged me out (no big deal). I click log in and enter my email and password and it starts to load and my spotify pulls up for a brief second, says I'm offline and...
  • songassistant
  • Composer
  • 627 Views
  • 3 replies
  • 0 likes
  • 627 Views
  • 3 replies
  • 0 likes

We're sorry, that email is taken

Hi, I am trying to change the e-mail of my spotify account till my mainly used e-mail, but when I do "We're sorry, that email is taken." pops up. Theres no other account connected to this e-mail, as I've just changed an older account with the same e-...

  • Newbie
  • Hi,   I am trying to change the e-mail of my spotify account till my mainly used e-mail, but when I do "We're sorry, that email is taken." pops up.    Theres no other account conne...
  • nikitin1964
  • Newbie
  • 4211 Views
  • 3 replies
  • 0 likes
  • 4211 Views
  • 3 replies
  • 0 likes

Spotify Family Premium admin showing as free

Hi,I "upgraded" from Premium to Premium for Family. I was also billed for the new, higher amount. However, when I log into Spotify, which shows me as the administrator of Premium for Family, it also tells me that Premium misses me and that I am on a ...

  • Casual Listener
  • Hi, I "upgraded" from Premium to Premium for Family. I was also billed for the new, higher amount. However, when I log into Spotify, which shows me as the administrator of Premium for Family, i...
  • erzha
  • Newbie
  • 767 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 767 Views
  • 2 replies
  • 0 likes

Not eligible for trial offer

I've only recently had Spotify, and have got ads showing a free premium trial which I would like to try out. Everytime I click it, it tells me Im not eligible, and one of criteria mentioned is about living in Quebec. I don't know why Spotify assumes ...

  • Newbie
  • I've only recently had Spotify, and have got ads showing a free premium trial which I would like to try out.    Everytime I click it, it tells me Im not eligible, and one of criteria ment...
  • Maxim
  • Spotify Star
  • 1384 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 1384 Views
  • 1 replies
  • 0 likes

Hacked and now deleted my account?

Hello,Today I found out that my account was hacked. Somebody was listening on my account and I found some weird playlists on my account. I logged out everywhere and got back on my account using Facebook (which is connected to my Spotify account). One...

  • Visitor
  • Hello, Today I found out that my account was hacked. Somebody was listening on my account and I found some weird playlists on my account. I logged out everywhere and got back on my account using Fac...
  • Maxim
  • Spotify Star
  • 1933 Views
  • 3 replies
  • 0 likes
  • Account
  • 1933 Views
  • 3 replies
  • 0 likes

Unknown device playing music

I recently found out that an unknown device is playing random spanish songs on my spotify. I have reset my password, and logged out of all devices using the spotify website. I have changed my Facebook and spotify password without success, and this sp...

  • Newbie
  • I recently found out that an unknown device is playing random spanish songs on my spotify. I have reset my password, and logged out of all devices using the spotify website. I have changed my Faceboo...
  • Maxim
  • Spotify Star
  • 1276 Views
  • 1 replies
  • 0 likes
  • 1276 Views
  • 1 replies
  • 0 likes