Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
554953 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131282 Views
74 replies
12 likes
I want to change my account from using UK debit card to Australia debit card so as to apply the student discount. However, at the My Account page, I could not change the country as for the payment method. And there is no way to change a country in Fa...
I want to change my account from using UK debit card to Australia debit card so as to apply the student discount. However, at the My Account page, I could not change the country as for the payment me...
Casual Listener
457 Views
2 replies
0 likes
Hi everyone, Today I was listening to my spotify on my phone, only to be thrown out. I tried logging again using facebook (I am currently logged in on facebook on both the app and in browser). Error message says "Can't log in. Usernamn and password a...
Hi everyone, Today I was listening to my spotify on my phone, only to be thrown out. I tried logging again using facebook (I am currently logged in on facebook on both the app and in b...
Casual Listener
424 Views
1 replies
0 likes
When I try to login on the spotify app it will not let me. It says my email or password is wrong but I know its because I've logged into the spotify website with the same credentials .
When I try to login on the spotify app it will not let me. It says my email or password is wrong but I know its because I've logged into the spotify website with the same credentials .
Casual Listener
588 Views
4 replies
0 likes
Hey guys so I signed up for the spotify premium and hulu deal for students back in December. Appaarently something went wrong with my credit card and it canceled my account. My profile is still there but I want to delete that and start a new one. It ...
Hey guys so I signed up for the spotify premium and hulu deal for students back in December. Appaarently something went wrong with my credit card and it canceled my account. My profile is still there...
416 Views
0 replies
1 likes
Boa noite, Obtive o Spotify Premium na promocao de Black Friday de 3 reais por 3 meses. Meu plano iria ate o dia 27/02 (amanha), porem resolvi cancelar hoje (26/02) para nao pagar o valor da mensalidade, porem ao fazer o cancelamento recebo uma mensa...
Boa noite, Obtive o Spotify Premium na promocao de Black Friday de 3 reais por 3 meses. Meu plano iria ate o dia 27/02 (amanha), porem resolvi cancelar hoje (26/02) para nao pagar o val...
Spotify Star
573 Views
2 replies
0 likes
As title. We have a premium family account which works fine in the browser but not in the app. Have tried uninstalling and reinstalling on the iphone. Have also tried logging out and back in again.
As title. We have a premium family account which works fine in the browser but not in the app. Have tried uninstalling and reinstalling on the iphone. Have also tried logging out and back in again.
Regular
517 Views
5 replies
0 likes
Eu compre um celular novo e oloquei o Spotify nesse novo mas eu tinha Premium no outro. agora eu nao sei se era outra conta porque eu não me lembro ou não está mais funcionando. Vocês conseguem ver pelo CPF se eu possuo duas contas ? Eu tenho um logi...
Eu compre um celular novo e oloquei o Spotify nesse novo mas eu tinha Premium no outro. agora eu nao sei se era outra conta porque eu não me lembro ou não está mais funcionando. Vocês conseguem ver p...
Spotify Star
6459 Views
9 replies
0 likes
Hey guys, I suddently stopped being able to log in with Facebook on the Spotify App. On the computer it still works fine. Changing password didn't help. Logging out and in in Facebook also didn't help Any ideas how to fix this? Best regards,Zied
Hey guys, I suddently stopped being able to log in with Facebook on the Spotify App. On the computer it still works fine. Changing password didn't help. Logging out and in in Facebook also d...
Casual Listener
482 Views
2 replies
1 likes
Hello, my problem is that we wanted to connect a pre-account for students, but do not take into account the fact that it's for the University students, filling out all the data, we still realized who it was intended for and went back, then connected ...
Hello, my problem is that we wanted to connect a pre-account for students, but do not take into account the fact that it's for the University students, filling out all the data, we still realized who...
Regular
374 Views
1 replies
0 likes
Hi all, I would like to change the discover weekly photo because it's an old Facebook profile picture.I cannot disconnect my Facebook account and reconnect it because the account was made with fb sign on button. Any advice on how to do that? Tnx in a...
Hi all, I would like to change the discover weekly photo because it's an old Facebook profile picture. I cannot disconnect my Facebook account and reconnect it because the account was made with fb s...
Casual Listener
554 Views
2 replies
1 likes
Hallo. Ich habe bitte eine Frage. Ich bin Mitglied es Spotify Premium Family Abos. Mein Spotify Account laeuft ueber Facebook. Ich moechte mich nun von Facebook trennen und ein unabhaengiges Konto errichten. Kann mich der Inhaber des Spotify Premium ...
Hallo. Ich habe bitte eine Frage. Ich bin Mitglied es Spotify Premium Family Abos. Mein Spotify Account laeuft ueber Facebook. Ich moechte mich nun von Facebook trennen un...
Not applicable
433 Views
1 replies
0 likes
Hi Spotify, The playlist that I made is gone. But now I see almost the same playlist in your radiostations, with the same name and picture included the music. Well thats not a problem, but right now I dont have my list anymore. I cant find my music, ...
Hi Spotify, The playlist that I made is gone. But now I see almost the same playlist in your radiostations, with the same name and picture included the music. Well thats not a problem, but r...
Casual Listener
762 Views
2 replies
0 likes
Recently I am not able to login into my Spotify account via the app. It logs in when I connect to the web. I've uninstalled and reinstalled the app, got a new password but still it doesn't login. I am out of ideas may someone please help me. Thank yo...
Recently I am not able to login into my Spotify account via the app. It logs in when I connect to the web. I've uninstalled and reinstalled the app, got a new password but still it doesn't login. I a...
Casual Listener
968 Views
3 replies
0 likes
(EDIT: After a few hours, I've managed to get my account back, the same way that it was prior to being hacked. I'd like to thank the Spotify support for their assistance in the matter) Hello guys, Not more than 20 minutes ago I was listening so some ...
(EDIT: After a few hours, I've managed to get my account back, the same way that it was prior to being hacked. I'd like to thank the Spotify support for their assistance in the matter) Hello...
Casual Listener
563 Views
2 replies
1 likes
So I'm confused. I thought I knew my password, I typed everything in and it didn't work so I tried it a couple more times. By the 5th time I gave up and went to log in with Facebook still didn't let me so I reset my password, and it still didn't let ...
So I'm confused. I thought I knew my password, I typed everything in and it didn't work so I tried it a couple more times. By the 5th time I gave up and went to log in with Facebook still didn't let ...
Not applicable
412 Views
1 replies
0 likes
Hallo zusammen, ich habe seit einigen Tagen das Problem, dass sich ständig jemand mit einem Chrome webplayer in meinen account einwählt und irgendwelche musik hört die nicht von mir stammt. Auch werden songs oft nur 20 Sekunden abgespielt und dann zu...
Hallo zusammen, ich habe seit einigen Tagen das Problem, dass sich ständig jemand mit einem Chrome webplayer in meinen account einwählt und irgendwelche musik hört die nicht von mir stammt. ...
Newbie
2896 Views
2 replies
0 likes
My spotify stopped working a couple a days ago. I couldn't search for
music. Today my playlists stopped working to, so I can't listen to
anything now! I have a premium account and I payed for this month!
When I try to see my playlists it's loading an...
My spotify stopped working a couple a days ago. I couldn't search for music. Today my playlists stopped working to, so I can't listen to anything now! I have a premium account and I payed for this mo...
Newbie
39861 Views
10 replies
0 likes
I've changed the password 3 times now trying to get it to log into the app. I can get on the website and sign in but when I try to log into the app on my mobile phone, it says incorrect password or username. Which obviously is wrong since I can get o...
I've changed the password 3 times now trying to get it to log into the app. I can get on the website and sign in but when I try to log into the app on my mobile phone, it says incorrect password or u...
Not applicable
503 Views
1 replies
0 likes
I have simultaneous log out and change passwords multiple time. Now my google uses two step verification with my phone so the leak must be because I can’t change my username. The **bleep** guy kept coming back. This is getting frustrating. I’m on a p...
I have simultaneous log out and change passwords multiple time. Now my google uses two step verification with my phone so the leak must be because I can’t change my username. The **bleep** guy kept c...
Spotify Star
335 Views
1 replies
0 likes
Ha algumas semanas venho percebendo algumas coisas estranhas na minha conta: sons que nao reproduzi, recomendacoes de sons que eu nao escuto...achei que era alguma questao de algoritmo que tivesse dado erro.Mas na semana passada, descobri que havia a...
Ha algumas semanas venho percebendo algumas coisas estranhas na minha conta: sons que nao reproduzi, recomendacoes de sons que eu nao escuto...achei que era alguma questao de algoritmo que tivesse da...
Casual Listener
3985 Views
2 replies
0 likes
