Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
393126 Views
546 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I'm having the same problem as Mark_Lebbink. I also happen to be a Dutch user with the same type of phone. Could you do the same for me? http://community.spotify.com/t5/Mobile-Android/Spotify-is-constantly-deleting-my-offline-tracks/td-p/116500
I'm having the same problem as Mark_Lebbink. I also happen to be a Dutch user with the same type of phone. Could you do the same for me? http://community.spotify.com/t5/Mobile-Androi...
Casual Listener
567 Views
2 replies
0 likes
I just installed spotify on my nexus7 to find that in order to stream anything you need premium. I have been using spotify for free on. My laptop for over a year now and I amdissapointed at the fact that to stream my playlist I have to upgrade to pre...
I just installed spotify on my nexus7 to find that in order to stream anything you need premium. I have been using spotify for free on. My laptop for over a year now and I amdissapointed at the fact ...
Regular
2132 Views
3 replies
0 likes
need help accessing on my android
need help accessing on my android
Community Legend
360 Views
1 replies
0 likes
Hi, I was wondering if anyone out there could help me sort this problem. I have just downloaded a few mp3 files on my laptop. Imported the tracks into my local files and moved the tracks into my playlist folder in my laptop. The problem is I can play...
Hi, I was wondering if anyone out there could help me sort this problem. I have just downloaded a few mp3 files on my laptop. Imported the tracks into my local files and moved the tracks i...
Casual Listener
681 Views
4 replies
0 likes
Hello! I've had Spotify premium for quite some time and usually I've had no issues whatsoever playing music on my HTC One X. Spotify is still working perfectly on both my desktop and my laptop. What happens: I start Spotify on my phone and it logs in...
Hello! I've had Spotify premium for quite some time and usually I've had no issues whatsoever playing music on my HTC One X. Spotify is still working perfectly on both my deskt...
Casual Listener
1316 Views
3 replies
0 likes
I've been using the beta and recently updated to the new official app but am still unable to get the lockscreen controls on my samsung s2. Has anyone managed to get this working? I've tried deleting selecting "clear data" on the appplication setting ...
I've been using the beta and recently updated to the new official app but am still unable to get the lockscreen controls on my samsung s2. Has anyone managed to get this working? I've tried deleting ...
Gig Goer
6740 Views
7 replies
0 likes
Im having this problem(?) with Spotify. Everytime I start Spotify I must download a couple hundred starred song again and again.. and everytime I add more starred songs I must download them too. Its really annoying cause when using my phones internet...
Im having this problem(?) with Spotify. Everytime I start Spotify I must download a couple hundred starred song again and again.. and everytime I add more starred songs I must download them too. Its ...
Community Legend
657 Views
1 replies
0 likes
Please help! I got spotify premium and a sony ericsson xperia. About a week ago something happened with my spotify on my mobile because there isn't any sound anymore when I'm playing songs. The song (doesn't mather witch song i choose) playes, the ti...
Please help! I got spotify premium and a sony ericsson xperia. About a week ago something happened with my spotify on my mobile because there isn't any sound anymore when I'm playing...
Casual Listener
1744 Views
6 replies
0 likes
I recently factory reset my Samsung Galaxy S3 as it was freezing on me. With that everything redownlaoded via Google Play automatically except Spotify. When I tried manually it downloads and goes to install and a message comes up stating Unkown error...
I recently factory reset my Samsung Galaxy S3 as it was freezing on me. With that everything redownlaoded via Google Play automatically except Spotify. When I tried manually it downloads and goes to ...
Community Legend
16574 Views
21 replies
0 likes
although I have premium it keeps saying spot is offline
although I have premium it keeps saying spot is offline
Community Legend
955 Views
1 replies
0 likes
Maybe this is intended, but... if I restart the phone or end the app via task manager I have to login again when I open it back up. This occurs with both Facebook credentials and Spotify credentials. Once I'm logged in, it seems fine but... the iOS a...
Maybe this is intended, but... if I restart the phone or end the app via task manager I have to login again when I open it back up. This occurs with both Facebook credentials and Spotify credentials....
Casual Listener
1498 Views
9 replies
0 likes
I can't play my songs in offline mode on my android, I was told that after 30 days without being online on a computer I would just have to sign and again and it would work, but it doesn't. What can I do more? I want my playlists back! I need Music on...
I can't play my songs in offline mode on my android, I was told that after 30 days without being online on a computer I would just have to sign and again and it would work, but it doesn't. What can I...
Community Legend
348 Views
1 replies
0 likes
So, I bought a smartphone this weekend. A Samsung Galaxy S3 Mini. I Installed spotify on it, and that's where the drama began. At home I use Spotify on my desktop. No problems at all, but the android app is just crappy. Already contacted Spotify abou...
So, I bought a smartphone this weekend. A Samsung Galaxy S3 Mini. I Installed spotify on it, and that's where the drama began. At home I use Spotify on my desktop. No problems at all, but ...
Community Legend
2130 Views
9 replies
0 likes
Hi, Downloaded playlists are effected by Android Settings. Only when I select "Mobile Network Settings -> Data Enabled" can downloaded playlists be played (otherwise they're grayed out). The problem is sporadic. Android 2.2 Spotify 0.5.4.73 (0.7.1.57...
Hi, Downloaded playlists are effected by Android Settings. Only when I select "Mobile Network Settings -> Data Enabled" can downloaded playlists be played (otherwise they're graye...
285 Views
0 replies
0 likes
Hi; I have downloaded the lastes APK for version 0.5.4.73 from official thread : http://community.spotify.com/t5/Mobile-Android/REQUEST-Previous-version-of-the-client-APK/td-p/79997 and the link is : https://www.dropbox.com/s/ybrr3iil3mpel1k/SpotifyA...
...nd the link is : https://www.dropbox.com/s/ybrr3iil3mpel1k/SpotifyAndroid.apk but when I install it on my phone , I still get version 0.5.3.56 ! I tried to uninstall and do a clean install but s...
Regular
20917 Views
5 replies
0 likes
I've been using spotify premium for a long time now but a couple of days ago it started to make all my tracks unavailable when I go offline, sometimes it works for a couple of minutes, then its gone again. What's happening, this is very annoying when...
I've been using spotify premium for a long time now but a couple of days ago it started to make all my tracks unavailable when I go offline, sometimes it works for a couple of minutes, then its gone ...
Regular
676 Views
3 replies
0 likes
I had no real issues with my textmessaging on my HTC One S until I installed Spotify. It takes ages to write a text and ages to send or receive one as well. Has anyone had this problem? I assume it is because of Spotify since it occured at the same t...
I had no real issues with my textmessaging on my HTC One S until I installed Spotify. It takes ages to write a text and ages to send or receive one as well. Has anyone had this problem? I assume it i...
Community Legend
544 Views
3 replies
0 likes
My issue is rather specific as it pertains only to one album. Cage - Depart From Me. I have the album locally and I can listen to every track on Spotify on my Mac. The tracks Nothing Left To Say, I Lost It In Havertown, Teenage Hands, Look At What Yo...
My issue is rather specific as it pertains only to one album. Cage - Depart From Me. I have the album locally and I can listen to every track on Spotify on my Mac. The tracks Nothing Left To Say, I L...
Casual Listener
508 Views
2 replies
0 likes
The 8th of February, I got spotfiy premium in one of those gift cards. It turned out to work perfectly on my computer, but when I downloaded the Spotify app, and the 48 hours free trial expired, the premium that I bought, suddenly stopped working. Ha...
The 8th of February, I got spotfiy premium in one of those gift cards. It turned out to work perfectly on my computer, but when I downloaded the Spotify app, and the 48 hours free trial expired, the ...
Community Legend
456 Views
1 replies
0 likes
Hi, this month I actually have not paid for premium and so, I left the Spotify app alone. Today I ran out of data so I checked the usage. In about 3 days the Spotify app, not downloading or doing anything inperticular used almost 400mb of cellular da...
Hi, this month I actually have not paid for premium and so, I left the Spotify app alone. Today I ran out of data so I checked the usage. In about 3 days the Spotify app, not downloading or doing any...
Community Legend
970 Views
3 replies
0 likes
