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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1147 Views

0 replies

4 likes

  • 1147 Views
  • 0 replies
  • 4 likes

Shuffle

Why does not shuffle works if you have two different phones?

Visitor

Why does not shuffle works if you have two different phones?

nobbynator

Newbie

500 Views

3 replies

0 likes

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  • 3 replies
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Problem syncing some play list for offline listening

Having a problem for some of the new play list that a make available for offline. For example if I make a play list available for offline at night the next morning it will be gone and I will have to do it again. And it will stay for about four to fiv...

Newbie

Having a problem for some of the new play list that a make available for offline. For example if I make a play list available for offline at night the next morning it will be gone and I will have to ...

248 Views

0 replies

0 likes

  • 248 Views
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why offline mode on mobile does not work offline

I am a fitness instructor, and I purchased the premium membership because it presummed of being available offline, ends up that i get it on my mobile device, and I cant listen to my playlists offline because spotify requires me to login, and if there...

Newbie

I am a fitness instructor, and I purchased the premium membership because it presummed of being available offline, ends up that i get it on my mobile device, and I cant listen to my playlists offline...

user-removed

Not applicable

450 Views

1 replies

0 likes

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Unable to unstar tracks

On my HTC Evo Design 4G (Sprint) with Android 3.14.651.0.710 RD, using the Preview release channel, I am unable to unstar a song from my device. Here is the procedure to reproduce: Open your Starred playlist. Press the right side of an entry to show ...

Regular

On my HTC Evo Design 4G (Sprint) with Android 3.14.651.0.710 RD, using the Preview release channel, I am unable to unstar a song from my device. Here is the procedure to reproduce:   Open ...

David

Spotify Legend

2800 Views

1 replies

0 likes

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No option to sync offline songs on Android

Hi all, Got a problem. I'm a Spotify Premium user, and Id like to Sync all my playlists into offline mode on my phone - rather than having to download them or stream, and use up all my monthly mb dowload tariff. Problem is, there is no option to do t...

Casual Listener

Hi all,   Got a problem. I'm a Spotify Premium user, and Id like to Sync all my playlists into offline mode on my phone - rather than having to download them or stream, and use up all my mon...

licenced

Community Legend

682 Views

3 replies

0 likes

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  • 3 replies
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Can't Sync All My songs

It says I am using about 10.5 gb of all my music when I open my phone under Devices, but I have no playlists downloaded on my phone. It says offline can have up to 3,333 songs offline, but I have less than 1000 songs and I can't fit everything on my ...

Newbie

It says I am using about 10.5 gb of all my music when I open my phone under Devices, but I have no playlists downloaded on my phone. It says offline can have up to 3,333 songs offline, but I have les...

458 Views

0 replies

1 likes

  • 458 Views
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  • 1 likes

Track unavailable error

I am trying to sync several local files to my Adroid phone (HTC Desire S), but it constantly says "The track isnot available", despite the fact that Spotify tracks still sync to the phone, any help?

Casual Listener

I am trying to sync several local files to my Adroid phone (HTC Desire S), but it constantly says "The track isnot available", despite the fact that Spotify tracks still sync to the phone, any help?

David

Spotify Legend

580 Views

3 replies

0 likes

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Bug Report: Android Beta deleted downloaded content

I've been using the new Android 4 Beta for a while now and I have to say that it's *MASSIVELY* better than the original Android app. Thankyou for sorting out the UI, it's a pleasure to use. However this morning for the first time ever I've experience...

Casual Listener

I've been using the new Android 4 Beta for a while now and I have to say that it's *MASSIVELY* better than the original Android app. Thankyou for sorting out the UI, it's a pleasure to use.   ...

sweek

Casual Listener

2433 Views

9 replies

1 likes

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  • 9 replies
  • 1 likes

Mobile help

I've recently upgraded my account from free user to premium and while its working fine on my laptop it will no longer work on my phone. I've tried deleting and downloading the app again but nothing seems to work.

Casual Listener

I've recently upgraded my account from free user to premium and while its working fine on my laptop it will no longer work on my phone. I've tried deleting and downloading the app again but noth...

Ayalasamuel37

Casual Listener

477 Views

2 replies

0 likes

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Paid for Premium on Android X but still says I'm a free user

Hi! I just bought Spotify Premium on my DroidX (and through it) and when I clicked on a playlist I made prior to and tried to play a song- It says "Sorry cant play this track! and to subscribe to the Premium service. When I click on "get Premium" it ...

Casual Listener

Hi!    I just bought Spotify Premium on my DroidX (and through it) and when I clicked on a playlist I made prior to and tried to play a song- It says "Sorry cant play this track! and to...

licenced

Community Legend

958 Views

11 replies

0 likes

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Percentage of downloaded tracks reduced after every app start

Hi, very pleased with how well the app performs on an aged 2.2.1 phone like mine, apart from one issue: Whenever I restart the app, the percentage of downloaded tracks in my main playlist has dropped to +/- 60%, with only the older ones still availab...

Casual Listener

Hi, very pleased with how well the app performs on an aged 2.2.1 phone like mine, apart from one issue:   Whenever I restart the app, the percentage of downloaded tracks in my main playlist ...

jatoma

Regular

537 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Haughty Melodic tracks incorrect.

Don't know if this is just me device or what, but the tracks on Haughty Melodic by Mike Doughty are all mis-titled and out of order.

Newbie

Don't know if this is just me device or what, but the tracks on Haughty Melodic by Mike Doughty are all mis-titled and out of order.

283 Views

0 replies

1 likes

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spotify on advent vega

I have installed Spotify on my advent vega using googleplay, I have 9.99 premium version which shows on my PC, but when I try to play on tablet if comes up I need premium version !!!! But I have it.....anyone ANY ideas why this won't play........PLEA...

Newbie

I have installed Spotify on my advent vega using googleplay, I have 9.99 premium version which shows on my PC, but when I try to play on tablet if comes up I need premium version !!!! But I have it...

Peter__

Community Legend

258 Views

1 replies

0 likes

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  • 1 replies
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Huge gab between songs ?

I now have a huge gab between two songs, something like 30 sec or more. I have turn this gab-function off, but I still get a huge gab/pause between two songs. What can be wrong ?

Music Fan

I now have a huge gab between two songs, something like 30 sec or more. I have turn this gab-function off, but I still get a huge gab/pause between two songs.   What can be wrong ?

user-removed

Not applicable

335 Views

1 replies

0 likes

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30day free trial

Hi. I received a email saying I had 30 day free trial. I was told to put in my details for when the 30 days had ran out. But it's now saying I need to upgrade to paying, even though I only accessed the 30free days 15mins ago. I'm a little confused as...

Casual Listener

Hi. I received a email saying I had 30 day free trial. I was told to put in my details for when the 30 days had ran out. But it's now saying I need to upgrade to paying, even though I only accessed t...

339 Views

0 replies

0 likes

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My Spotify is stuck offline

I have a Samsung Infuse and its says its offline all the time. I'm a Premium member and have cleard my cache uninstalld several times what can I do??

Casual Listener

I have a Samsung Infuse and its says its offline all the time. I'm a Premium member and have cleard my cache uninstalld several times what can I do??

korndogg

Casual Listener

491 Views

2 replies

0 likes

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Stuck in Offline Mode. (Galaxy S2 running ICS)

I seem to have been stuck in offline mode ever since i upgraded to ICS operating system for my Samsung Galaxy S2. Nothing I do can get me to get it back online. The only reason why I am a premium member is to listen to music on the go and not just of...

Casual Listener

I seem to have been stuck in offline mode ever since i upgraded to ICS operating system for my Samsung Galaxy S2.  Nothing I do can get me to get it back online.  The only reason why I am a...

neo-x

Community Legend

1119 Views

1 replies

0 likes

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Xperia 10 mini sync problem

So... First of all.. My xperia 10 mini wont sync while using wifi, spotify goes offline then.I've reinstalled my phone completley, still doesnt work.however, i can sync while using 3G, but not all songs..I thought i had full memory ALREADY! but no.. ...

Casual Listener

So... First of all.. My xperia 10 mini wont sync while using wifi, spotify goes offline then. I've reinstalled my phone completley, still doesnt work. however, i can sync while using 3G, but not al...

343 Views

0 replies

0 likes

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Solved!! S3 Inbox crash

Description Since moving from IOS to a Galaxy S3 GT-19300 I have been unable to launch the Inbox. Every time that I select it the app instantly crashes and offers me the opportunity to send a crash report to Spotify. Multiple reinstalls (powering han...

Music Fan

Description Since moving from IOS to a Galaxy S3 GT-19300 I have been unable to launch the Inbox.  Every time that I select it the app instantly crashes and offers me the opportunity to send a...

neo-x

Community Legend

1925 Views

26 replies

0 likes

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playlist search

I would like to see a playlist search in the mobile app. Other than that I really do like this app. Runs 100000 times better than the old one and I thank you for updating it. The radio feature is great as well. Havent had problems with it. I do know ...

Newbie

I would like to see a playlist search in the mobile app.  Other than that I really do like this app.  Runs 100000 times better than the old one and I thank you for updating it.  The ra...

neo-x

Community Legend

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes