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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1147 Views

0 replies

4 likes

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Solved!! S3 Inbox crash

Description Since moving from IOS to a Galaxy S3 GT-19300 I have been unable to launch the Inbox. Every time that I select it the app instantly crashes and offers me the opportunity to send a crash report to Spotify. Multiple reinstalls (powering han...

Music Fan

Description Since moving from IOS to a Galaxy S3 GT-19300 I have been unable to launch the Inbox.  Every time that I select it the app instantly crashes and offers me the opportunity to send a...

neo-x

Community Legend

1925 Views

26 replies

0 likes

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playlist search

I would like to see a playlist search in the mobile app. Other than that I really do like this app. Runs 100000 times better than the old one and I thank you for updating it. The radio feature is great as well. Havent had problems with it. I do know ...

Newbie

I would like to see a playlist search in the mobile app.  Other than that I really do like this app.  Runs 100000 times better than the old one and I thank you for updating it.  The ra...

neo-x

Community Legend

456 Views

1 replies

0 likes

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landscapemode Samsung Tab 10.1

hello. why cant I get lanscapemode on my tab? bugs the hell out of me when its in the cradle and connected to my soundsystem.

Newbie

hello. why cant I get lanscapemode on my tab? bugs the hell out of me when its in the cradle and connected to my soundsystem.

neo-x

Community Legend

555 Views

2 replies

1 likes

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Solved!! Problem with French operator Free mobile

HelloI've got a problem with spotify android app on Free Mobile.This new french operator use roaming with another french operator (orange)The problem is spotify always ask to move to offline mode because of roaming.Can you add a option to next versio...

Casual Listener

Hello I've got a problem with spotify android app on Free Mobile. This new french operator use roaming with another french operator (orange) The problem is spotify always ask to move to offline mo...

nukefrog

Newbie

1918 Views

11 replies

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Can logon to the page but not the spotify app

So what's up with that? Everything works fine when i try to logon to the spotify.com page, but i cannot logon to spotify using my spotify details, as i need to logon with them when i just registered a new account and added premium.

Casual Listener

So what's up with that? Everything works fine when i try to logon to the spotify.com page, but i cannot logon to spotify using my spotify details, as i need to logon with them when i just registered ...

Christoffer

Community Legend

469 Views

2 replies

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Offline songs gone after android update

After updating to Android 4.0.4 / htc 4.1 all my offline songs are gone... If I check the spotify app details I see it is using 1.9 gb of storage, i guess those are my offline songs. Resyncing with laptop is not fixing the problem... Actually it is n...

Casual Listener

After updating to Android 4.0.4 / htc 4.1 all my offline songs are gone...   If I check the spotify app details I see it is using 1.9 gb of storage, i guess those are my offline songs. ...

licenced

Community Legend

444 Views

1 replies

0 likes

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Lost downloaded and sync

I updated my phone's firmware this morning and after the phone came back on, all of my spotify downloaded content had disappeared completely. I had to select and redownload/sync all of the playlists I had previously already chosen. I am wondering if ...

Music Fan

I updated my phone's firmware this morning and after the phone came back on, all of my spotify downloaded content had disappeared completely. I had to select and redownload/sync all of the playlists ...

Goodman

Spotify Legend

501 Views

3 replies

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Track not available even though it is on my phone memory; Device not showing on desktop program

I added songs to my 'Starred' list from my computer's hard drive, as well as songs from Spotify's catalogue. I made the Starred playlist available offline, and the tracks from Spotify's catalogue are available but the tracks from my computer's hard d...

Newbie

I added songs to my 'Starred' list from my computer's hard drive, as well as songs from Spotify's catalogue. I made the Starred playlist available offline, and the tracks from Spotify's catalogue are...

503 Views

0 replies

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spoify off line

Is anyone having an issue with the app saying it's offline? And if so, HOW do I get it to go back online??

Newbie

Is anyone having an issue with the app saying it's offline? And if so, HOW do I get it to go back online??

CrabbyCarol

Casual Listener

1246 Views

6 replies

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Spotify does not work on HTC Desire V

Have downloaded the spotify app onto my HTC Desire V (Android version 4.0.3) and when I open the app it gives me a blank white screen with the spotify heading at the top of the screen next to a menu button (if I press the menu button a blank menu scr...

Casual Listener

Have downloaded the spotify app onto my HTC Desire V (Android version 4.0.3) and when I open the app it gives me a blank white screen with the spotify heading at the top of the screen next to a menu ...

licenced

Community Legend

1607 Views

4 replies

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Offline Playlists Vanish

Spotify had been working with no problems on my Samsung Galaxy S2 until a few weeks ago but now it's playing up. I tried to add a song to my phone (rather than my usual, which is to add it on my laptop and then sync with my phone). By mistake I creat...

Newbie

Spotify had been working with no problems on my Samsung Galaxy S2 until a few weeks ago but now it's playing up.   I tried to add a song to my phone (rather than my usual, which is to add it...

311 Views

0 replies

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can't download content to my android device?!

used the old version, content just won't download, if I select the item in the desktop app it shows "1 of xyz" with the highlighting for the space it will take and then it jsut dissapears, no error given. I then tried to install the beta app to see i...

Gig Goer

used the old version, content just won't download, if I select the item in the desktop app it shows "1 of xyz" with the highlighting for the space it will take and then it jsut dissapears, no error g...

tylercollier

Regular

2590 Views

3 replies

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Can't search on mobile now that I signed up for Spotify Premium

During the 48-hour free trial I was able to search and play most any artist, song, album, etc. Now that I've signed up for Spotify Premium, the Android app will not search. I can click "search" and then begin typing, but no results ever populate. Can...

Newbie

During the 48-hour free trial I was able to search and play most any artist, song, album, etc.  Now that I've signed up for Spotify Premium, the Android app will not search.  I can click "s...

404 Views

0 replies

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Radio

how do i access the radio on my mobile (android)?  Can't find it...  

Newbie

how do i access the radio on my mobile (android)?  Can't find it...  

Richard

Community Legend

288 Views

1 replies

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Snap / noise at beginning of songs

Hi, I'm using the android version of spotify on my Galaxy SII. So far everything works great. But at the beginning of some songs (and yes: I downloaded them, so no possible streaming problems) there is a snap / noise. Anybody has a hint?

Visitor

Hi,   I'm using the android version of spotify on my Galaxy SII. So far everything works great. But at the beginning of some songs (and yes: I downloaded them, so no possible streaming pro...

392 Views

0 replies

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Spotify not working on my phone

Hi Folks, Spotify has never worked on my mobile. Samsung Galaxy S. Installation was fine, but the app is always offline and every time I try to download a track it says 'The track is not available' Spotify always worked on my Iphone. Not sure whats h...

Newbie

Hi Folks,   Spotify has never worked on my mobile. Samsung Galaxy S. Installation was fine, but the app is always offline and every time I try to download a track it says 'The track is not a...

user-removed

Not applicable

1047 Views

2 replies

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Starred playlist never opens, see screenshot

When I tap the cell, nothing happens at all. Same for a long press. When I tap the corner arrow, the cell begins to expand as it does for other playlists throughout the app, but stops after a moment and all I get is what's in the screenshot below, th...

Casual Listener

When I tap the cell, nothing happens at all. Same for a long press. When I tap the corner arrow, the cell begins to expand as it does for other playlists throughout the app, but stops after a moment ...

FrederikWinther

Casual Listener

1289 Views

4 replies

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Dear Spotify, I (WE) need solutions: Playlist is not downloading / stuck in the middle of it

Dear Spotify, This is really frustrating. I made a nice "on-the-walk"-Playlist and can't download it. At first It won't download. Then I read in some Topics and Threads about it and reinstall the app as you commended. Then I want to download a big on...

Casual Listener

Dear Spotify,   This is really frustrating. I made a nice "on-the-walk"-Playlist and can't download it. At first It won't download. Then I read in some Topics and Threads about it and rein...

345 Views

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Solved!! Mobile App cuts out after 20 minutes (only stream, offline still works)

I bought a premium subscription a short while ago to replace Pandora and my mp3 SD card in phone (galazyS3). Everything works great, except after i stream music onto my phone while driving. After 15-20 minutes, no matter what, every time, it cuts out...

Casual Listener

I bought a premium subscription a short while ago to replace Pandora and my mp3 SD card in phone (galazyS3).  Everything works great, except after i stream music onto my phone while driving.&nbs...

DjDeso

Casual Listener

1487 Views

6 replies

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Improving stations screen glitches

Whenever I press thumbs up or down the screen that comes up and says "improving station" glitches and flickers all over. I'm using TG's CM7 on my Motorola Triumph.

Newbie

Whenever I press thumbs up or down the screen that comes up and says "improving station" glitches and flickers all over.    I'm using TG's CM7 on my Motorola Triumph.

licenced

Community Legend

996 Views

1 replies

0 likes

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