Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5883 Views

0 replies

7 likes

  • 5883 Views
  • 0 replies
  • 7 likes

Solved!!Superuser Contribution discover weekly & release rader not syncing between desktop & mobile device

PlanPremiumCountrybelgiumDevice(xiaomi mi8)Operating System( Android ) My Question or Issuesince the new UI these spotify lists don't sync to my mobile device. On the desktop i removed the songs i don't want to see anymore, but on my cellphone they s...

Roadie

Plan Premium Country belgium Device (xiaomi mi8) Operating System ( Android )   My Question or Issue since the new UI these spotify lists don't sync to my mobile device. On the desktop...

Alex

Spotify Legend

1310 Views

11 replies

0 likes

Mobile
  • 1310 Views
  • 11 replies
  • 0 likes

Superuser Contribution Daily Mixes disappeared from the Android app

PlanPremiumCountryUSDeviceOnePlus 6TOperating SystemAndroid 10 I'm running into a weird problem where many of the Daily Mixes are missing from the "Made for You", on both my phone and the desktop app. For example, at the moment I can see Daily Mix 2 ...

Visitor

Plan Premium Country US Device OnePlus 6T Operating System Android 10   I'm running into a weird problem where many of the Daily Mixes are missing from the "Made for You", on both my ph...

Alex

Spotify Legend

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution No internet connection message, which is a lie.

PlanPremiumCountryMexicoDeviceHuawei P30 Lite MAR-LX3AOperating SystemAndroid 10 My Question or IssueI'm on the verge of losing it, guys. I guess I'm writing this more as a major bug report than expecting any immediate help. Around three weeks ago th...

Visitor

Plan Premium Country Mexico Device Huawei P30 Lite MAR-LX3A Operating System Android 10   My Question or Issue I'm on the verge of losing it, guys. I guess I'm writing this more as a m...

Ver

Spotify Legend

767 Views

1 replies

2 likes

  • 767 Views
  • 1 replies
  • 2 likes

Superuser Contribution Where the features gone???!

Starting to be REALLY annoyed! First the Lightning bold icon which gave me the new releases of my followed artists was gone and now the "liked songs of an artist" category which was displayed in top of the top 5 is GONE!!!! I am really annoyed since ...

Music Fan

Starting to be REALLY annoyed! First the Lightning bold icon which gave me the new releases of my followed artists was gone and now the "liked songs of an artist" category which was displayed in top ...

CarlosE

Spotify Legend

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution [ALL Platforms] removed slider for volume control in expanded view

Also "slider" volume control was removed from expanded view when song is played and background video is visible.

Music Fan

Also "slider" volume control was removed from expanded view when song is played and background video is visible.

psgpremium

Music Fan

583 Views

2 replies

0 likes

  • 583 Views
  • 2 replies
  • 0 likes

[ALL Platforms] no remote volume control from any of connected to account devices [Spotify Connect]

PlanPremiumDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) we've lost option to control volume of current sound player executed from other connected to spotify account device.That was v...

Music Fan

Plan Premium Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   we've lost option to control volume of current soun...

297 Views

0 replies

0 likes

  • 297 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Android] [ALL Platforms] Problem with queue android and iOS or macOS

PlanPremiumDevice(iPhone 8, Samsung Galaxy 9, Macbook, tablet Samsung android 10)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hi, this is a request to fix problem with queue unexpected clearance in last version of Spotify. This is a scenar...

Music Fan

Plan Premium Device (iPhone 8, Samsung Galaxy 9, Macbook, tablet Samsung android 10) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Hi, this is a request to fix problem w...

Alex

Spotify Legend

1875 Views

10 replies

0 likes

  • 1875 Views
  • 10 replies
  • 0 likes

Superuser Contribution Notification not updating (red magic 5g)

Notification doesn't update in notification bar but it does up date in notification logPlanPremiumCountryAUDevicered magic 5gOperating SystemAndroid 10,11 (NX659J_UNCommon_8.57) My Question or IssueNotification needs fixing

Regular

Notification doesn't update in notification bar but it does up date in notification log Plan Premium Country AU Device red magic 5g Operating System Android 10,11 (NX659J_UNCommon_8.57) &nbs...

CarlosE

Spotify Legend

1526 Views

15 replies

0 likes

  • 1526 Views
  • 15 replies
  • 0 likes

Superuser Contribution Slow loading albums, barely usable since update

PlanPremium CountryUnited Kingdom DeviceSamsung Note 20 Ultra Operating SystemAndroid My Question or Issue Echoing other people's issue, I thought I would post mine, to give this issue more attention Since the new update, it is an interminable proces...

Music Fan

Plan Premium   Country United Kingdom   Device Samsung Note 20 Ultra   Operating System Android       My Question or Issue   Echoing other people's...

zamorano400

Music Fan

1031 Views

4 replies

1 likes

loading
Update
  • 1031 Views
  • 4 replies
  • 1 likes

Superuser Contribution Playlist Folder Disappeared from account

PlanPremiumCountryUnited Kingdom DeviceAll - account relatedOperating SystemN/A My Question or IssueMy playlist folder has disappeared from my account overnight? Not sure why at all and it's only one out of 10 folders. However I can still navigate to...

Casual Listener

Plan Premium Country United Kingdom   Device All - account related Operating System N/A   My Question or Issue My playlist folder has disappeared from my account overnight? Not s...

Alex

Spotify Legend

1094 Views

7 replies

0 likes

  • 1094 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify Connect hijacking my volume button, help!

PlanPremiumCountryUSADeviceOnePlus 6Operating SystemAndroid 10 My Question or IssueFor the last 2 or 3 weeks, whenever I play anything with Spotify on the same wifi as my phone, my phone's volume buttons will only let me change the Spotify music play...

Casual Listener

Plan Premium Country USA Device OnePlus 6 Operating System Android 10   My Question or Issue For the last 2 or 3 weeks, whenever I play anything with Spotify on the same wifi as my pho...

Albhaku

Newbie

1521 Views

4 replies

1 likes

Spotify
  • 1521 Views
  • 4 replies
  • 1 likes

Superuser Contribution How can I make spotify not switch when I open it on another device?

This newest update is trash, let's start with that. I have never noticed this issue before, but now it seems almost constant. At work I'm usually playing spotify from my desktop computer, but I also have it downloaded on my phone (Samsung Galaxy s20)...

Casual Listener

This newest update is trash, let's start with that.   I have never noticed this issue before, but now it seems almost constant.   At work I'm usually playing spotify from my desktop com...

Ivan

Spotify Legend

934 Views

1 replies

0 likes

Android
Desktop
Mobile
Spotify
switching
  • 934 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug report: hey spotify icon stuck on screen when inc qr

DevicePixel 4a 5GOperating SystemAndroid 11 My Question or IssueThe new hey spotify feature leaves an obstuctive icon stuck on the acreen, even after turning on and off the feature again. Until closing and reopening the app it also further obscured t...

Regular

  Device Pixel 4a 5G Operating System Android 11   My Question or Issue The new hey spotify feature leaves an obstuctive icon stuck on the acreen, even after turning on and off the f...

Dian

Spotify Legend

2251 Views

4 replies

1 likes

  • 2251 Views
  • 4 replies
  • 1 likes

Superuser Contribution Extremely slow momentarily fixed by changing permissions

PlanPremiumSpotify version8.6.24.918CountryNorwayDeviceSamsung Galaxy S10Operating SystemAndroid 11My Question or IssueI've had an extremely slow Spotify for 10 years now, all on Android phones. Uninstalling helps momentarily. Changing app permission...

Casual Listener

  Plan Premium Spotify version 8.6.24.918 Country Norway Device Samsung Galaxy S10 Operating System Android 11 My Question or Issue I've had an extremely slow Spotify for 10 years no...

Jeremy

Spotify Legend

495 Views

1 replies

1 likes

  • 495 Views
  • 1 replies
  • 1 likes

[Android][Developer] Equalizer affects all phone sources

The Equalizer built in spotify is also active when listening YouTube or anything on the phone. But on the pixel 4a I have problems because I cannot switch off the bass enhancement. It's greyed out and it's on three-quarters which is to much for the s...

Visitor

The Equalizer built in spotify is also active when listening YouTube or anything on the phone. But on the pixel 4a I have problems because I cannot switch off the bass enhancement. It's greyed out an...

875 Views

0 replies

0 likes

Android
Developer
  • 875 Views
  • 0 replies
  • 0 likes

Superuser Contribution Why does it take so long for this app to start???

This app has gotten worse and worse over the last few months. In the last few weeks it took me about 5 minutes to start up the app on my phone. After that it took another few minutes to load my playlist or locate a song. A lot of the times it shows t...

Newbie

This app has gotten worse and worse over the last few months. In the last few weeks it took me about 5 minutes to start up the app on my phone. After that it took another few minutes to load my playl...

Jeremy

Spotify Legend

703 Views

1 replies

0 likes

  • 703 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song randomly pauses and "Hey Spotify" microphone icon appears

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S20Operating SystemAndroid 11 My Question or IssueEvery few seconds while I'm listening to songs, the song pauses and the "Hey Spotify" microphone appears. Disabling "Hey Spotify" in settings doesn'...

Regular

Plan Premium Country United States Device Samsung Galaxy S20 Operating System Android 11   My Question or Issue Every few seconds while I'm listening to songs, the song pauses and the ...

Jeremy

Spotify Legend

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing playlist plays Playlist Radio

PlanPremium CountryUnited Kingdom DeviceSamsung S20+ Operating SystemAndroid My Question or IssueI've noticed that sometimes when I shuffle play my main Playlist (which has ~400 songs in it, 37+ hours of music) at some point my Spotify app starts pla...

Music Fan

Plan Premium   Country United Kingdom   Device Samsung S20+   Operating System Android   My Question or Issue I've noticed that sometimes when I shuffle play my main ...

Elena

Moderator

1093 Views

5 replies

0 likes

Radio
Shuffle play
  • 1093 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playlist shuffle resets

PlanPremium CountryUnited Kingdom DeviceSamsung S20+ Operating SystemAndroid My Question or IssueI've noticed an issue for some time now on my mobile phone - when I use Spotify after a break from it, and I use Shuffle Play on my playlist (my normal w...

Music Fan

Plan Premium   Country United Kingdom   Device Samsung S20+   Operating System Android   My Question or Issue I've noticed an issue for some time now on my mobile pho...

andrewjgriff

Music Fan

1075 Views

4 replies

1 likes

Shuffle play
skip song
  • 1075 Views
  • 4 replies
  • 1 likes

Superuser Contribution "No Network Connection Available" message in WiFi connected phone

My android phone (Samsung M02) has spotify premium account. Recently I noticed that spotify freezes and doesn't play songs. My phone is connected to wifi but still I have to wait for sometime tillmusic plays. I also tried reinstalling app but no luck...

Gig Goer

My android phone (Samsung M02) has spotify premium account.  Recently I noticed that spotify freezes and doesn't play songs. My phone is connected to wifi but still I have to wait for sometime t...

Alex

Spotify Legend

2937 Views

34 replies

0 likes

No Network Connection Available
  • 2937 Views
  • 34 replies
  • 0 likes