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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35992 Views
  • 64 replies
  • 25 likes
  • 35992 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874117 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874117 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution One tile per home screen category

PlanPremiumCountry DevicePixel 3 Operating SystemAndroid My Question or IssueWhy after recent update can't I see more than one playlist tile per home screen heading without the ability to scroll horizontally to others?

  • Casual Listener
  • Plan Premium Country   Device Pixel 3  Operating System Android    My Question or Issue Why after recent update can't I see more than one playlist tile per home screen h...
  • mbC
  • Casual Listener
  • 441 Views
  • 4 replies
  • 0 likes
  • 441 Views
  • 4 replies
  • 0 likes

Play/ pause function not working on bluetooth devices

All 3 of my bluetooth devices are unable to control my Spotify music. The next/previous song functions are working. I have cleared the cache and uninstalled Spotify and reinstalled it. The problem is still there. pls help

  • Newbie
  • All 3 of my bluetooth devices are unable to control my Spotify music. The next/previous song functions are working. I have cleared the cache and uninstalled Spotify and reinstalled it. The probl...
  • jessbwilliam592
  • Visitor
  • 7829 Views
  • 4 replies
  • 2 likes
  • 7829 Views
  • 4 replies
  • 2 likes

Solved!! Spotify deleted itself after update

I know this problem has been posted in here before but the solutions didn't help me at all. So as you can see in the subject, Spotify deleted itself after I updated my phone and and refuses to download, it won't even let me download the apk's.

  • Regular
  • I know this problem has been posted in here before but the solutions didn't help me at all. So as you can see in the subject, Spotify deleted itself after I updated my phone and and refuses to downlo...
  • dinomight
  • Spotify Star
  • 1523 Views
  • 9 replies
  • 1 likes
  • 1523 Views
  • 9 replies
  • 1 likes

Superuser Contribution Spotify stops playing after ad, recovery not possible

For a few weeks now, Spotify on Android stops when an ad comes on. Clicking on the ad doesn't help, neither does closing or force closing Spotify. Trying to play (shuffle play as I am not on premium) literally any playlist or genre or song will resul...

  • Casual Listener
  • For a few weeks now, Spotify on Android stops when an ad comes on. Clicking on the ad doesn't help, neither does closing or force closing Spotify. Trying to play (shuffle play as I am not on premium)...
  • Ivan
  • Spotify Legend
  • 1339 Views
  • 13 replies
  • 1 likes
  • 1339 Views
  • 13 replies
  • 1 likes

Superuser Contribution [Android] "Your Episodes" Playlist is not a playlist

PlanPremiumCountry DevicePixel 4aOperating SystemAndroid 11 My Question or IssueSince the update to the "your library" setup I have attempted to use the "your episodes" playlist and it has never once behaved like a playlist when I attempted to play f...

  • Casual Listener
  • Plan Premium Country   Device Pixel 4a Operating System Android 11   My Question or Issue Since the update to the "your library" setup I have attempted to use the "your episodes" ...
  • Novy
  • Moderator
  • 671 Views
  • 2 replies
  • 1 likes
  • Android
    your libary
  • 671 Views
  • 2 replies
  • 1 likes

Superuser Contribution Pin Sub-Playlists to Root Top

I think the Pin Playlist to Top is a great feature, but it only seems to work for playlists that exist on the root level of the tree; if I wanted to pin a playlist to the top but that exists in a sub-folder, you cannot do this. This would be a great ...

  • Roadie
  • I think the Pin Playlist to Top is a great feature, but it only seems to work for playlists that exist on the root level of the tree; if I wanted to pin a playlist to the top but that exists in a sub...
  • Novy
  • Moderator
  • 258 Views
  • 1 replies
  • 0 likes
  • Android
    PIN
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify seems to not working for the moment - Android Auto

PlanPremiumCountryFranceDeviceXiaomi Mi A3Operating SystemAndroid 10 My Question or IssueHi everybody, Since few days, when I connect my phone by usb to my car. Spotify doesn't want to work and play any song.It always say me "Spotify ne semble pas fo...

  • Regular
  • Plan Premium Country France Device Xiaomi Mi A3 Operating System Android 10   My Question or Issue Hi everybody,   Since few days, when I connect my phone by usb to my car. Spot...
  • Jeremy
  • Spotify Legend
  • 1371 Views
  • 9 replies
  • 0 likes
  • Androi AUto
  • 1371 Views
  • 9 replies
  • 0 likes

Superuser Contribution [Android][Connect] (Android) Problem with app connecting to internet

About a month ago now, after an update, my Spotify app has since been having connection problems. I pay for premium and have never really had any issues, but now whenever I get on the app it says "no internet connection available." Has problems conne...

  • Visitor
  • About a month ago now, after an update, my Spotify app has since been having connection problems. I pay for premium and have never really had any issues, but now whenever I get on the app it says "no...
  • Jeremy
  • Spotify Legend
  • 438 Views
  • 2 replies
  • 5 likes
  • Android
    Connect
  • 438 Views
  • 2 replies
  • 5 likes

Superuser Contribution Daily mix reset during same week

Since i have passed to premium spotify, my daily mix keep resetting during the same week. If i listen a daily mix today, tomorrow it may change out of the blue the whole playlist.I've tried to observe a pattern but it is impossible. There is no logic...

  • Casual Listener
  • Since i have passed to premium spotify, my daily mix keep resetting during the same week.  If i listen a daily mix today, tomorrow it may change out of the blue the whole playlist. I've tried ...
  • ebon_ibex
  • Gig Goer
  • 4200 Views
  • 6 replies
  • 1 likes
  • 4200 Views
  • 6 replies
  • 1 likes

[Android][Browse] I pay but can't listen to some tracks.

So I look for random stuff sometimes, and also stuff I know. The thing is I pay for Spotify so I should be able to listen to everything but I can't. Some tracks I want to listen to are blacked out and I can't play. Why can't I listen to stuff if I pa...

  • Visitor
  • So I look for random stuff sometimes, and also stuff I know. The thing is I pay for Spotify so I should be able to listen to everything but I can't. Some tracks I want to listen to are blacked out an...
  • 188 Views
  • 0 replies
  • 0 likes
  • Android
    Browse
  • 188 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Android] Sorting out downloaded still shows everything in folders

PlanPremiumCountryUSDeviceOnePlus7Operating SystemAndroid 11 My Question or IssueWith the "new" look of the library I can still in my folders see all playlists even though I clicked the "downloaded" sorting option.

  • Newbie
  • Plan Premium Country US Device OnePlus7 Operating System Android 11   My Question or Issue With the "new" look of the library I can still in my folders see all playlists even though I ...
  • CarlosE
  • Moderator
  • 424 Views
  • 2 replies
  • 0 likes
  • downloaded
    Playlists
    sorting
    Sorting Options
  • 424 Views
  • 2 replies
  • 0 likes

Superuser Contribution Font Size increase on Android Car

PlanPremiumCountryUSADeviceAndroid Car HeadOperating SystemAndroid 10 My Question or IssueHow can I increase font size on Spotify Android? It is so small, literally unreadable. There is plenty of space onscreen, why everything is SO SMALL?

  • Gig Goer
  • Plan Premium Country USA Device Android Car Head Operating System Android 10   My Question or Issue How can I increase font size on Spotify Android? It is so small, literally unreadabl...
  • Novy
  • Moderator
  • 579 Views
  • 1 replies
  • 0 likes
  • 579 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps pausing every 30-60 seconds on Android

PlanFreeCountryUnited States DeviceSamsung S10+Operating SystemAndroid 9 My Question or IssueWhen I use the power button to turn my screen off, my music will randomly pause after 60 seconds or so. I checked settings and I have it so that Spotify is n...

  • Casual Listener
  • Plan Free Country United States   Device Samsung S10+ Operating System Android 9   My Question or Issue When I use the power button to turn my screen off, my music will randomly ...
  • Novy
  • Moderator
  • 34915 Views
  • 17 replies
  • 17 likes
  • 34915 Views
  • 17 replies
  • 17 likes

Superuser Contribution Media keys not working in Android 10/11

PlanPremiumCountryCanadaDeviceSamsung S9Operating SystemAndroid 10/Android 11 My Question or IssueI was on Android 10 and started having issues lately where if I ask Google Assistant to play music on Spotify, the Media keys (play, pause, skip) for Sp...

  • Music Fan
  •   Plan Premium Country Canada Device Samsung S9 Operating System Android 10/Android 11   My Question or Issue I was on Android 10 and started having issues lately where if I ask ...
  • Jeremy
  • Spotify Legend
  • 2971 Views
  • 13 replies
  • 0 likes
  • 2971 Views
  • 13 replies
  • 0 likes

Superuser Contribution Song title wont change

PlanStudent PremiumCountryUkDeviceSamsung galaxy s20+Samsung galaxy watch activeOperating SystemAndroid G986BXXS8DUE4Spotify 8.6.34.749 My Question or IssueThe song title will freeze, i can use all the buttons and and it responds but the song name an...

  • Casual Listener
  • Plan Student Premium Country Uk Device Samsung galaxy s20+ Samsung galaxy watch active Operating System Android G986BXXS8DUE4 Spotify 8.6.34.749    My Question or Issue The song...
  • Jeremy
  • Spotify Legend
  • 976 Views
  • 7 replies
  • 0 likes
  • 976 Views
  • 7 replies
  • 0 likes

[Android][Connect] App en android

Recién adquirí un equipo Xiaomi Redmi Note 10S y al buscar descargar esta app me indica que no es compatible con este dispositivo, como hago para poder continuar disfrutando de mi playlists? Gracias de antemano por su ayuda.

  • Visitor
  • Recién adquirí un equipo Xiaomi Redmi Note 10S y al buscar descargar esta app me indica que no es compatible con este dispositivo, como hago para poder continuar disfrutando de mi playlists? Gracias ...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Superuser Contribution Conflict with Spotify and Android Auto/Google Assistant

Realized that the following issue I have been having is actually only happening when I am streaming music with Spotify through Android Auto. When Spotify is playing, my Google Assistant often does not work properly. Examples: assistant voice sounds v...

  • Visitor
  • Realized that the following issue I have been having is actually only happening when I am streaming music with Spotify through Android Auto. When Spotify is playing, my Google Assistant often does no...
  • Jeremy
  • Spotify Legend
  • 964 Views
  • 1 replies
  • 0 likes
  • 964 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android app glitch?

PlanPremiumCountry DeviceSamsung Galaxy 9Operating System Android My Question or Issue can you sort out your categorization please? Far too many songs attributed to the wrong artist ruining my playlists.Given you've got access to the labels etc, I'm ...

  • Casual Listener
  •   Plan Premium Country     Device Samsung Galaxy 9 Operating System  Android    My Question or Issue  can you sort out your categorization please? Far t...
  • 31co2cjxk7ybj5s
  • Visitor
  • 438 Views
  • 4 replies
  • 0 likes
  • 438 Views
  • 4 replies
  • 0 likes

Superuser Contribution can't play albums when offline

PlanPremiumCountryUKDevicePixel 5Operating SystemAndroid 11 My Question or IssueI have recently changed from ios to android . I have noticed an issue when offline trying to play albums where it will just hang and just show a blank screen when trying ...

  • Composer
  • Plan Premium Country UK Device Pixel 5 Operating System Android 11   My Question or Issue I have recently changed from ios to android .  I have noticed an issue when offline tryin...
  • d_p_4
  • Composer
  • 446 Views
  • 4 replies
  • 0 likes
  • 446 Views
  • 4 replies
  • 0 likes

Superuser Contribution New podcast episodes not appearing on show page and don't play on Android

PlanPremiumCountryUSDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueStarting last week, new podcast episodes are no longer appearing on their show's page, and when you get to that episode's page by searching for it, the episod...

  • Regular
  •   Plan Premium Country US Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue Starting last week, new podcast episodes are no longer appearing on their ...
  • cihenneberger29
  • Regular
  • 3685 Views
  • 6 replies
  • 0 likes
  • Android
  • 3685 Views
  • 6 replies
  • 0 likes