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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1053 Views
  • 0 replies
  • 4 likes

Solved!!Superuser Contribution frozen player after listening to podcast

PlanPremiumCountryNetherlands DeviceSamsung Galaxy S10 +Operating SystemAndroid My Question or IssueI listen daily to JRE podcast, but if i switch to music the player will stay on the JRE podcast that i listened to. I can select a song, but the playe...

  • Regular
  •   Plan Premium Country Netherlands   Device Samsung Galaxy S10 + Operating System Android   My Question or Issue I listen daily to JRE podcast, but if i switch to music the...
  • Jeremy
  • Spotify Legend
  • 3509 Views
  • 5 replies
  • 0 likes
  • 3509 Views
  • 5 replies
  • 0 likes

Can't log in as I was offline when it automatically logged me out

Today I restarted my Galaxy S8 and for some reason the Spotify app logged me out. I tried to log back in and since I was in offline mode it won't let me. I contacted Spotify and they said there is no fix and I would have to uninstall and reinstall th...

  • Regular
  • Today I restarted my Galaxy S8 and for some reason the Spotify app logged me out. I tried to log back in and since I was in offline mode it won't let me. I contacted Spotify and they said there is no...
  • 295 Views
  • 0 replies
  • 0 likes
  • Can't log in offline
  • 295 Views
  • 0 replies
  • 0 likes

How do I turn off suggested songs. I don't want it, I don't need it and yes, I have tried it.

My Home tab is full stuff I'm not interested in:Inspired by, discover weekly, suggestions etc. No use at all.My Browse tab is equally if not more useless.Search and library is the only thing I need but I still have to navigate through this sludge to ...

  • Roadie
  • My Home tab is full stuff I'm not interested in: Inspired by, discover weekly, suggestions etc. No use at all. My Browse tab is equally if not more useless. Search and library is the only thing I ...
  • Isylover
  • Casual Listener
  • 1041 Views
  • 2 replies
  • 3 likes
  • 1041 Views
  • 2 replies
  • 3 likes

Superuser Contribution Spotify wrapped 2021 is not working on android

PlanPremium (student)CountryUnited StatesDeviceSamsung Galaxy S10Operating SystemAndroid 11 My Question or IssueWhen trying to load the story on the app for spotify wrapped for 2021, I cannot even look at any of the stats. It refuses to load, but I c...

  • Newbie
  • Plan Premium (student) Country United States Device Samsung Galaxy S10 Operating System Android 11   My Question or Issue When trying to load the story on the app for spotify wrapped f...
  • bl8tr
  • Casual Listener
  • 3324 Views
  • 9 replies
  • 9 likes
  • 3324 Views
  • 9 replies
  • 9 likes

Behind The Lyrics not showing up

I am using a Samsung S8 with the Spotify app and behind the lyrics from Genius is not showing up behind the album cover of any song as it should for some reason. The app is not in offline mode and i've already tried to reinstall it. I am using a new ...

  • Casual Listener
  • I am using a Samsung S8 with the Spotify app and behind the lyrics from Genius is not showing up behind the album cover of any song as it should for some reason. The app is not in offline mode and i'...
  • EmanuelMuro
  • Newbie
  • 729 Views
  • 1 replies
  • 6 likes
  • 729 Views
  • 1 replies
  • 6 likes

Superuser Contribution Completely transparent notification bar, not semi-transparent on Android

Plan Premium Country Czechia Device Realme 6i Operating System Android 11 My Question or Issue Why is the notification bar on iOS completely transparent, but on Android it's semi? It doesn't looks good and it's kinda unfair. It would be great if it w...

  • Casual Listener
  • Plan   Premium   Country   Czechia   Device   Realme 6i   Operating System   Android 11       My Question or Issue   Why is ...
  • MafeG
  • Spotify Legend
  • 856 Views
  • 1 replies
  • 13 likes
  • 856 Views
  • 1 replies
  • 13 likes

Superuser Contribution [Android][Playlists] Recovering the likes of a deleted playlist.

hi, there should be an option that if you accidentally deleted a playlist, the likes should be recovered when you recover that playlist.

  • Casual Listener
  • hi, there should be an option that if you accidentally deleted a playlist, the likes should be recovered when you recover that playlist.
  • Eni
  • Moderator
  • 485 Views
  • 1 replies
  • 0 likes
  • Android
    Playlists
  • 485 Views
  • 1 replies
  • 0 likes

Superuser Contribution Classification

I would like to suggest that you put the filter to sort songs by recent order again in the APP.Before, I had this option, after they removed it, it's horrible to have to scroll down the entire list of songs to hear the recent ones.

  • Newbie
  • I would like to suggest that you put the filter to sort songs by recent order again in the APP. Before, I had this option, after they removed it, it's horrible to have to scroll down the entire list...
  • Eni
  • Moderator
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Storage Location Resets on Reboot (Galaxy Note20)

PlanPremiumCountryCanadaDeviceGalaxy Note20 UltraOperating SystemAndroid 12My Question or IssueA month or two ago, my music library started automatically deleting itself every time I reboot the phone. I do not have enough internal storage for my musi...

  • Newbie
  • Plan Premium Country Canada Device Galaxy Note20 Ultra Operating System Android 12 My Question or Issue A month or two ago, my music library started automatically deleting itself every time ...
  • Eni
  • Moderator
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shortcuts/favorites on home screen don't change

PlanPremiumCountryUSADevicePixel 4aOperating SystemAndroid 11 My Question or IssueThe six stations at the top of my home screen (under Good Morning, good evening, etc) don't ever change. I'm towards the end of my two month premium trial and the stati...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 4a Operating System Android 11   My Question or Issue The six stations at the top of my home screen (under Good Morning, good evening, etc) don't ...
  • Oxyhemoglobin
  • Casual Listener
  • 1152 Views
  • 2 replies
  • 4 likes
  • 1152 Views
  • 2 replies
  • 4 likes

Echo Spotify activity popping up on my phone

Hello thereSome time ago I bought my elderly parents an Amazon Echo and set up a Spotify account for my Mum.It's been great, and proved very useful to calm Dad down with soothing music when his dementia makes him a bit agitated.I set it all up for Mu...

  • Casual Listener
  • Hello there Some time ago I bought my elderly parents an Amazon Echo and set up a Spotify account for my Mum. It's been great, and proved very useful to calm Dad down with soothing music when his d...
  • 343 Views
  • 0 replies
  • 0 likes
  • App & Features
  • 343 Views
  • 0 replies
  • 0 likes

Superuser Contribution Stop Snorting All The Cash & Fix This App!!

Why is this app always so damn slow, craptacular and glitchy - where's walk the cash going???Songs we were listening to just hours ago suddenly can't be found. Music is playing but screen and queue is completely blank...sure this is normal 若  We were...

Screenshot_20220118-145434_Spotify.jpg
  • Music Fan
  • Why is this app always so damn slow, craptacular and glitchy - where's walk the cash going???Songs we were listening to just hours ago suddenly can't be found. Music is playing but screen and queue i...
  • Jeremy
  • Spotify Legend
  • 507 Views
  • 2 replies
  • 0 likes
  • App & Features
    Music Discussion
    Social & Random
  • 507 Views
  • 2 replies
  • 0 likes

Samsung S10 and galaxy buds. Touchpads not working

Just recd s10 plus and galaxy buds. For some reason the touchpads won't change track, pause, etc. Work fine In other music apps. Anyone else have this problem and a possible fix ?

  • Casual Listener
  • Just recd s10 plus and galaxy buds.  For some reason the touchpads won't change track, pause, etc.  Work fine In other music apps.     Anyone else have this problem and a p...
  • Joshuagames987
  • Newbie
  • 15576 Views
  • 21 replies
  • 8 likes
  • 15576 Views
  • 21 replies
  • 8 likes

Superuser Contribution Spotify can not start/resume music when connect to car audi via bluetooth

PlanPremiumCountryHUNGARY DeviceSAMSUNG A71 Operating SystemAndroid 11 My Question or IssueHy! My problem is when the phone connect to the car audio via bluetooth, the Spotify can not start the music automatically. I have to bring the phone from pock...

  • Casual Listener
  • Plan Premium Country HUNGARY   Device SAMSUNG A71   Operating System Android 11   My Question or Issue Hy!   My problem is when the phone connect to the car audio vi...
  • MafeG
  • Spotify Legend
  • 1203 Views
  • 5 replies
  • 0 likes
  • 1203 Views
  • 5 replies
  • 0 likes

Superuser Contribution lyrics not showing on my device

PlanPremiumCountryTurkeyDevice(Xiaomi Mi 6)Operating System(Android 10) My Question or IssueLyrics are not visible when logging in with my own account, but appear when logging in with another account

  • Casual Listener
  • Plan Premium Country Turkey Device (Xiaomi Mi 6) Operating System (Android 10)   My Question or Issue Lyrics are not visible when logging in with my own account, but appear when loggin...
  • Erenemrea
  • Casual Listener
  • 508 Views
  • 2 replies
  • 0 likes
  • 508 Views
  • 2 replies
  • 0 likes

Superuser Contribution Display stuck on incorrect track

PlanPremiumCountryNew Zealand DeviceSamsung S10EOperating SystemAndroid 10 Spotify is displaying the wrong song title in the widget, top notification bar, and on the lock screen. It will get stuck on a song and will not update to any other song that ...

  • Visitor
  • Plan Premium Country New Zealand    Device Samsung S10E Operating System Android 10   Spotify is displaying the wrong song title in the widget, top notification bar, and on t...
  • MafeG
  • Spotify Legend
  • 4176 Views
  • 14 replies
  • 2 likes
  • 4176 Views
  • 14 replies
  • 2 likes

Superuser Contribution App keeps crashing and resets entire phone (Sony Xperia XA2)

PlanPremiumCountryIreland DeviceSony Xperia XA2Operating SystemAndroid 9 My Question or IssueHi all. Every second or third time I open my Spotify app on my Sony Xperia it crashes and resets my phone. Very frustrating to say the least. I have done the...

  • Casual Listener
  • Plan Premium Country Ireland  Device Sony Xperia XA2 Operating System Android 9   My Question or Issue Hi all.  Every second or third time I open my Spotify app on my Sony ...
  • Kiril
  • Moderator
  • 674 Views
  • 4 replies
  • 0 likes
  • 674 Views
  • 4 replies
  • 0 likes

Superuser Contribution Sony smart tv has no sound with Spotify app

PlanPremiumCountryAustralia DeviceSony smart tvOperating System? Just update a couple days ago My Question or Issue the Spotify app doesn’t have sound via the app on the tv or air playing from my phone to the tv, but all other apps have sound.

  • Visitor
  • Plan Premium Country Australia  Device Sony smart tv Operating System ? Just update a couple days ago   My Question or Issue    the Spotify app doesn’t have sound via t...
  • Eni
  • Moderator
  • 9237 Views
  • 9 replies
  • 2 likes
  • 9237 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify Bugged

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S20 UltraOperating SystemAndroid 11.0My Question or IssueWhen I download music and try to surf on instagram it completely crashes everything and having to re-download over and over 14th time this ha...

  • Casual Listener
  •   Plan Premium Country United States Device Samsung Galaxy S20 Ultra Operating System Android 11.0 My Question or Issue When I download music and try to surf on instagram it completely...
  • Yordan
  • Moderator
  • 678 Views
  • 3 replies
  • 0 likes
  • 678 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music stopping when receiving WhatsApp Message

PlanPremiumCountrySwitzerland DeviceNokia 8 Operating SystemAndroid 8.1 - August Security patch My Question or IssueI am using spotify during work in combination with my Sony WH-1000XM2 Bluetooth Headset. I have set my WhatsApp Message-Tone to "none"...

  • Casual Listener
  • Plan Premium Country Switzerland  Device Nokia 8  Operating System Android 8.1 - August Security patch   My Question or Issue I am using spotify during work in combination wi...
  • segorada
  • Newbie
  • 4219 Views
  • 4 replies
  • 0 likes
  • 4219 Views
  • 4 replies
  • 0 likes