Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) we've lost option to control volume of current sound player executed from other connected to spotify account device.That was v...
Plan Premium Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) we've lost option to control volume of current soun...
300 Views
0 replies
0 likes
PlanPremiumDevice(iPhone 8, Samsung Galaxy 9, Macbook, tablet Samsung android 10)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hi, this is a request to fix problem with queue unexpected clearance in last version of Spotify. This is a scenar...
Plan Premium Device (iPhone 8, Samsung Galaxy 9, Macbook, tablet Samsung android 10) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Hi, this is a request to fix problem w...
Spotify Legend
1881 Views
10 replies
0 likes
Notification doesn't update in notification bar but it does up date in notification logPlanPremiumCountryAUDevicered magic 5gOperating SystemAndroid 10,11 (NX659J_UNCommon_8.57) My Question or IssueNotification needs fixing
Notification doesn't update in notification bar but it does up date in notification log Plan Premium Country AU Device red magic 5g Operating System Android 10,11 (NX659J_UNCommon_8.57) &nbs...
Spotify Legend
1533 Views
15 replies
0 likes
PlanPremium CountryUnited Kingdom DeviceSamsung Note 20 Ultra Operating SystemAndroid My Question or Issue Echoing other people's issue, I thought I would post mine, to give this issue more attention Since the new update, it is an interminable proces...
Plan Premium Country United Kingdom Device Samsung Note 20 Ultra Operating System Android My Question or Issue Echoing other people's...
Music Fan
1036 Views
4 replies
1 likes
PlanPremiumCountryUnited Kingdom DeviceAll - account relatedOperating SystemN/A My Question or IssueMy playlist folder has disappeared from my account overnight? Not sure why at all and it's only one out of 10 folders. However I can still navigate to...
Plan Premium Country United Kingdom Device All - account related Operating System N/A My Question or Issue My playlist folder has disappeared from my account overnight? Not s...
Spotify Legend
1098 Views
7 replies
0 likes
PlanPremiumCountryUSADeviceOnePlus 6Operating SystemAndroid 10 My Question or IssueFor the last 2 or 3 weeks, whenever I play anything with Spotify on the same wifi as my phone, my phone's volume buttons will only let me change the Spotify music play...
Plan Premium Country USA Device OnePlus 6 Operating System Android 10 My Question or Issue For the last 2 or 3 weeks, whenever I play anything with Spotify on the same wifi as my pho...
Newbie
1525 Views
4 replies
1 likes
This newest update is trash, let's start with that. I have never noticed this issue before, but now it seems almost constant. At work I'm usually playing spotify from my desktop computer, but I also have it downloaded on my phone (Samsung Galaxy s20)...
This newest update is trash, let's start with that. I have never noticed this issue before, but now it seems almost constant. At work I'm usually playing spotify from my desktop com...
Spotify Legend
936 Views
1 replies
0 likes
DevicePixel 4a 5GOperating SystemAndroid 11 My Question or IssueThe new hey spotify feature leaves an obstuctive icon stuck on the acreen, even after turning on and off the feature again. Until closing and reopening the app it also further obscured t...
Device Pixel 4a 5G Operating System Android 11 My Question or Issue The new hey spotify feature leaves an obstuctive icon stuck on the acreen, even after turning on and off the f...
Spotify Legend
2256 Views
4 replies
1 likes
PlanPremiumSpotify version8.6.24.918CountryNorwayDeviceSamsung Galaxy S10Operating SystemAndroid 11My Question or IssueI've had an extremely slow Spotify for 10 years now, all on Android phones. Uninstalling helps momentarily. Changing app permission...
Plan Premium Spotify version 8.6.24.918 Country Norway Device Samsung Galaxy S10 Operating System Android 11 My Question or Issue I've had an extremely slow Spotify for 10 years no...
Spotify Legend
496 Views
1 replies
1 likes
The Equalizer built in spotify is also active when listening YouTube or anything on the phone. But on the pixel 4a I have problems because I cannot switch off the bass enhancement. It's greyed out and it's on three-quarters which is to much for the s...
The Equalizer built in spotify is also active when listening YouTube or anything on the phone. But on the pixel 4a I have problems because I cannot switch off the bass enhancement. It's greyed out an...
878 Views
0 replies
0 likes
This app has gotten worse and worse over the last few months. In the last few weeks it took me about 5 minutes to start up the app on my phone. After that it took another few minutes to load my playlist or locate a song. A lot of the times it shows t...
This app has gotten worse and worse over the last few months. In the last few weeks it took me about 5 minutes to start up the app on my phone. After that it took another few minutes to load my playl...
Spotify Legend
705 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S20Operating SystemAndroid 11 My Question or IssueEvery few seconds while I'm listening to songs, the song pauses and the "Hey Spotify" microphone appears. Disabling "Hey Spotify" in settings doesn'...
Plan Premium Country United States Device Samsung Galaxy S20 Operating System Android 11 My Question or Issue Every few seconds while I'm listening to songs, the song pauses and the ...
Spotify Legend
469 Views
1 replies
0 likes
PlanPremium CountryUnited Kingdom DeviceSamsung S20+ Operating SystemAndroid My Question or IssueI've noticed that sometimes when I shuffle play my main Playlist (which has ~400 songs in it, 37+ hours of music) at some point my Spotify app starts pla...
Plan Premium Country United Kingdom Device Samsung S20+ Operating System Android My Question or Issue I've noticed that sometimes when I shuffle play my main ...
Moderator
1100 Views
5 replies
0 likes
PlanPremium CountryUnited Kingdom DeviceSamsung S20+ Operating SystemAndroid My Question or IssueI've noticed an issue for some time now on my mobile phone - when I use Spotify after a break from it, and I use Shuffle Play on my playlist (my normal w...
Plan Premium Country United Kingdom Device Samsung S20+ Operating System Android My Question or Issue I've noticed an issue for some time now on my mobile pho...
Music Fan
1083 Views
4 replies
1 likes
My android phone (Samsung M02) has spotify premium account. Recently I noticed that spotify freezes and doesn't play songs. My phone is connected to wifi but still I have to wait for sometime tillmusic plays. I also tried reinstalling app but no luck...
My android phone (Samsung M02) has spotify premium account. Recently I noticed that spotify freezes and doesn't play songs. My phone is connected to wifi but still I have to wait for sometime t...
Spotify Legend
2962 Views
34 replies
0 likes
There is no liked songs on my mobile version which songs i liked on desktop version. Also if i listen a song on desktop version, it doesnt seen at "last listenings" on mobile. They are not compitable.
There is no liked songs on my mobile version which songs i liked on desktop version. Also if i listen a song on desktop version, it doesnt seen at "last listenings" on mobile. They are not compitable...
945 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceOnePlus 7TOperating SystemOxygen OS 11 My Question or IssueWhen I play music on another device, sometimes the audio scrubber in the notification stops at the end of the duration but in the app the scrubber continues to coun...
Plan Premium Country USA Device OnePlus 7T Operating System Oxygen OS 11 My Question or Issue When I play music on another device, sometimes the audio scrubber in the notification st...
Spotify Legend
529 Views
3 replies
0 likes
When I'm using Spotify, I usually listen to the songs I liked from an artist. With this new update, while I can access liked songs from an an artist when I'm online (as opposed to what happens when a user is on Desktop), I just can't access an artist...
When I'm using Spotify, I usually listen to the songs I liked from an artist. With this new update, while I can access liked songs from an an artist when I'm online (as opposed to what happens when a...
837 Views
0 replies
1 likes
Hi, guys. One thing about the new UI that needs fixing: when we click an artist, it takes us to their page, that's not intuitive since we have previously saved their songs, so we want to download them, but it's not possible to do such thing in their ...
Hi, guys. One thing about the new UI that needs fixing: when we click an artist, it takes us to their page, that's not intuitive since we have previously saved their songs, so we want to downlo...
Spotify Legend
573 Views
1 replies
0 likes
I've been finding that I will turn on playlists and a song that I pick will start to play and either cut off and just start playing a completely different song or it will start playing a song that's not even on the playlist which is the more common o...
I've been finding that I will turn on playlists and a song that I pick will start to play and either cut off and just start playing a completely different song or it will start playing a song that's ...
557 Views
0 replies
0 likes
