Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Amayy
  • Spotify Star
  • 5658 Views
  • 21 replies
  • 15 likes
  • 5658 Views
  • 21 replies
  • 15 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 861590 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 861590 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 22582 Views
  • 3 replies
  • 0 likes
  • 22582 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Fluctuating sound with android auto

PlanPremiumCountryAustraliaDeviceOppo r15proOperating SystemAndroid + android auto My Issue,When I connect to auto android and I play any tracks, the sound fluctuates.I have tried resetting my phone, android auto but the problem persists.I have tried...

  • Casual Listener
  • Plan Premium Country Australia Device Oppo r15pro Operating System Android + android auto   My Issue, When I connect to auto android and I play any tracks, the sound fluctuates. I hav...
  • Alex
  • Moderator
  • 2866 Views
  • 4 replies
  • 0 likes
  • aa
    auto
    fluctuate
    sound problems
  • 2866 Views
  • 4 replies
  • 0 likes

No Lock Screen Widget On Android 10 (Solved)

Plan PremiumCountry UKDevice Pixel 4Operating System Android 10 My Question or IssueI recently switched phones to the Pixel 4, and I seemed to have lost a feature in the move over; I used to be able to control playback from the lock screen, but now t...

In App.png Notifications Screen.png Lock Screen.png Lock Screen Setting.png
  • Newbie
  • Plan Premium Country UK Device Pixel 4 Operating System Android 10    My Question or Issue I recently switched phones to the Pixel 4, and I seemed to have lost a featur...
  • akhellPurr
  • Visitor
  • 22635 Views
  • 1 replies
  • 4 likes
  • Android
    lock screen
    Lock Screen Issues
    Widget
  • 22635 Views
  • 1 replies
  • 4 likes

Superuser Contribution Wrapped

PlanFreeCountryUSADeviceSamsung Galaxy A20s My Question or IssueHello. I have two Spotify accounts, and I've used only one of them this year. However, I can't see my wrapped story nor my top 2020 songs playlist on my most used account, but when I log...

  • Visitor
  • Plan Free Country USA Device Samsung Galaxy A20s   My Question or Issue Hello. I have two Spotify accounts, and I've used only one of them this year. However, I can't see my wrapped stor...
  • Alex
  • Moderator
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with Spotify Android app (skipping songs)

PlanPremiumCountryUkraineDevice(Realme X3 SuperZoom)Operating SystemAndroid 10Version8.5.85.894 My Question or IssueHello. I have faced with one problem recently so i'll tell about it. Everything was normal two days ago but when i tried to skip my so...

  • Casual Listener
  • Plan Premium Country Ukraine Device (Realme X3 SuperZoom) Operating System Android 10 Version 8.5.85.894   My Question or Issue Hello. I have faced with one problem recently so i'll ...
  • Ver
  • Spotify Legend
  • 758 Views
  • 3 replies
  • 0 likes
  • 758 Views
  • 3 replies
  • 0 likes

Superuser Contribution Issues related to podcasts in play queue

PlanPremiumCountryDenmarkDeviceGoogle Pixel 3Operating SystemAndroid 11 My Question or IssueI have two issues related to podcasts and the play queue.1) When adding a podcast episode to the play queue, ca. 50% of the time, the episode is not added to ...

  • Casual Listener
  • Plan Premium Country Denmark Device Google Pixel 3 Operating System Android 11   My Question or Issue I have two issues related to podcasts and the play queue. 1) When adding a podcas...
  • Jeremy
  • Spotify
  • 581 Views
  • 4 replies
  • 2 likes
  • 581 Views
  • 4 replies
  • 2 likes

Superuser Contribution [Android]Albums and artists won't open.

PlanPremiumCountryRussiaDeviceMeizu M6TOperating SystemFlyme 6.3.5.0 (Based on Android 7.0) My Question or IssueFrom the very beginning of using Spotify on Android, albums and artists do not open. The error always appears: "Something went wrong. It d...

  • Casual Listener
  • Plan Premium Country Russia Device Meizu M6T Operating System Flyme 6.3.5.0 (Based on Android 7.0)   My Question or Issue From the very beginning of using Spotify on Android, albums an...
  • Alex
  • Moderator
  • 1537 Views
  • 18 replies
  • 1 likes
  • 1537 Views
  • 18 replies
  • 1 likes

Superuser Contribution Still Can't See My Spotify Wrapped Banner

PlanFreeCountryTurkeyDeviceSamsung Galaxy J6+Operating SystemAndroid Pie My Question or IssueYesterday my Spotify wrapped banner wasn't showing. In the issue it says solved but banner still not showing and i don't see any update in play store.

  • Casual Listener
  • Plan Free Country Turkey Device Samsung Galaxy J6+ Operating System Android Pie   My Question or Issue Yesterday my Spotify wrapped banner wasn't showing. In the issue it says solved b...
  • Kanyi
  • Casual Listener
  • 1165 Views
  • 2 replies
  • 1 likes
  • 1165 Views
  • 2 replies
  • 1 likes

Superuser Contribution 2020 Wrapped Story still not showing up

PlanPremiumCountryFrance DeviceSamsung Galaxy A5 (2017)Operating SystemAndroid Oreo My Question or IssueDespite Spotify saying it fixed the issue, I'm still unable to see my 2020 Wrapped Story. I can see the top artists of 2020 in my country etc but ...

  • Casual Listener
  •   Plan Premium Country France  Device Samsung Galaxy A5 (2017) Operating System Android Oreo   My Question or Issue Despite Spotify saying it fixed the issue, I'm still unab...
  • Jeremy
  • Spotify
  • 2378 Views
  • 5 replies
  • 2 likes
  • 2378 Views
  • 5 replies
  • 2 likes

Superuser Contribution Notification interruptions Samsung Note 8

DeviceSamsung Note 8Operating SystemAndroid 9 My Question or IssueSo frustrated with this. COME ON SPOTIFY GET IT TOGETHER! How to disable notification interruptions while listening to Spotify? There should be an easy way to disable notifications fro...

  • Visitor
  •     Device Samsung Note 8 Operating System Android 9   My Question or Issue So frustrated with this. COME ON SPOTIFY GET IT TOGETHER!   How to disable notification inter...
  • 2292nico
  • Visitor
  • 927 Views
  • 2 replies
  • 1 likes
  • 927 Views
  • 2 replies
  • 1 likes

Superuser Contribution Music not playing on the phone

When I go out and try to listen in particular to Crim3s through my phone connected to the phone's network it starts playing the songs... but then at some point they stop playing. If I change the song from the same artist it starts playing and then ag...

  • Casual Listener
  • When I go out and try to listen in particular to Crim3s through my phone connected to the phone's network it starts playing the songs...  but then at some point they stop playing. If I change th...
  • Xenia
  • Moderator
  • 278 Views
  • 1 replies
  • 0 likes
  • Android
    music
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android playlist download stuck on 0% and can't play songs

PlanPremiumCountryItalyDeviceSony SmartphoneOperating SystemAndroid Oreo My Question or IssueHi, this morning i tried listening to my playlist which i had downloaded on my phone as I am a Premium client. It started downloading again for some reason a...

  • Newbie
  • Plan Premium Country Italy Device Sony Smartphone Operating System Android Oreo   My Question or Issue Hi, this morning i tried listening to my playlist which i had downloaded on ...
  • Xenia
  • Moderator
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Wrapped story still is not showing up

PlanPremiumCountryFinlandDeviceNokia 7.2Operating SystemAndroidMy Question or IssueWhen I go to open my spotify wrapped 2020, I can see the playlists and my most listened songs there, but the story won't show up. Someone already asked this earlier an...

  • Visitor
  • Plan Premium Country Finland Device Nokia 7.2 Operating System Android My Question or Issue When I go to open my spotify wrapped 2020, I can see the playlists and my most listened songs ther...
  • Elena
  • Moderator
  • 1228 Views
  • 1 replies
  • 0 likes
  • 1228 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2020 Wrapped Story Is Not Showing Up

PlanFreeCountryUnited StatesDeviceSamsung Galaxy S10Operating SystemAndroidMy Question or IssueSo as of late I've watch 2020 wrapped roll out gradually across all my friends. However, I have yet to get a 2020 wrapped story.I got spotify back in late ...

  • Casual Listener
  • Plan Free Country United States Device Samsung Galaxy S10 Operating System Android My Question or Issue So as of late I've watch 2020 wrapped roll out gradually across all my friends. Howeve...
  • Elena
  • Moderator
  • 5593 Views
  • 3 replies
  • 2 likes
  • 5593 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Song changes alone

My issueI'm listening one song from a playlist and in the middle of the song it changes to another one from another playlistPlanPremiumCountryPortugalDeviceSamsung Galaxy A7 2018Operating SystemAndroid 9

  • Casual Listener
  • My issue I'm listening one song from a playlist and in the middle of the song it changes to another one from another playlist Plan Premium Country Portugal Device Samsung Galaxy A7 2018 Opera...
  • Mihail
  • Spotify Legend
  • 888 Views
  • 6 replies
  • 0 likes
  • 888 Views
  • 6 replies
  • 0 likes

Can't play musik

PlanPremiumCountryGermanyDeviceHuawei p20 lite 2018Operating SystemAndroid 9 My Question or IssueHey GuysI have the problem that I can't play music on my smartphone anymore, I can't download a playlist and my favorite songs are gone.But on the PC eve...

  • Casual Listener
  •   Plan Premium Country Germany Device Huawei p20 lite 2018 Operating System Android 9   My Question or Issue Hey Guys I have the problem that I can't play music on my smartphone...
  • Billy-J
  • Spotify Star
  • 1109 Views
  • 5 replies
  • 2 likes
  • 1109 Views
  • 5 replies
  • 2 likes

Superuser Contribution Wrapped 2020 story still don't open

Spoiler (Highlight to read)BugBugPlanPremiumCountryFranceDeviceHuawei P20 LiteOperating SystemAndroid 9 My Question or IssueI use Spotify latest version 8.5.86.854 and wrapped 2020 story still don't work when i click on it they stay black with the gr...

  • Newbie
  • Bug Plan Premium Country France Device Huawei P20 Lite Operating System Android 9   My Question or Issue I use Spotify latest version 8.5.86.854 and wrapped 2020 story still don't wor...
  • Katerina
  • Spotify Legend
  • 363 Views
  • 1 replies
  • 2 likes
  • 363 Views
  • 1 replies
  • 2 likes

Superuser Contribution I can't listen music

PlanFree/PremiumCountryFranceOperating System(Android) My Question or IssueI just upgrade my Spotify to premium but now I can't listen music. When I select a song, a playlist, an album ... the time stays at 0:00 and no sound can be heard.How can I fi...

  • Visitor
  • Plan Free/Premium Country France Operating System (Android)   My Question or Issue I just upgrade my Spotify to premium but now I can't listen music. When I select a song, a playlist, an...
  • Katerina
  • Spotify Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug in the Yearreview

Hey,i use Spotify on my Android-Mobilphone.I cant open the yearreview.Everytime when i want to open, the app shows me a short loading screen, after that the App restarts.Yeah thats all .I need helpShaggy

  • Casual Listener
  • Hey, i use Spotify on my Android-Mobilphone. I cant open the yearreview. Everytime when i want to open, the app shows me a short loading screen, after that the App restarts. Yeah thats all . I...
  • Elena
  • Moderator
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution playlist starting over

PlanPremium FamilyCountryUSA Devicenote 20 UltraMy Question or IssueSo I put this into android since thats where I use Spotify but I don't think its limited to that platform. So I am listening to discover weekly. Say I am 6 songs in and I switch to a...

  • Visitor
  •   Plan Premium Family Country USA   Device note 20 Ultra My Question or Issue So I put this into android since thats where I use Spotify but I don't think its limited to that platf...
  • Elena
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'New releases' category showing only 2 albums

PlanPremiumCountryCroatiaDeviceSony Xperia XZ PremiumOperating SystemAndroid 9My Question or IssueVersion 8.5.66.1002 of app installed. When I go to 'Search > New Releases > New albums & singles' the section only shows 2 albums and I can't scroll fur...

  • Gig Goer
  • Plan Premium Country Croatia Device Sony Xperia XZ Premium Operating System Android 9 My Question or Issue Version 8.5.66.1002 of app installed. When I go to 'Search > New Releases > N...
  • TimeAmpala
  • Gig Goer
  • 1144 Views
  • 8 replies
  • 1 likes
  • Android
    Android App
    function
    NEW ALBUMS
    New albums & singles
    New singles
    Search
    Troubleshooting
  • 1144 Views
  • 8 replies
  • 1 likes