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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4046 Views

0 replies

6 likes

  • 4046 Views
  • 0 replies
  • 6 likes

Spotify Playlist Code & Cover Art Not Matching

PlanPremiumCountryU.S.DeviceGoogle Pixel 3 A XLOperating SystemAndroid 12 My Question or Issue The Spotify code, for my playlist that has cover art is not matching (in color) the cover art, which is not showing, when I go to the playlist options. Thi...

Roadie

Plan Premium Country U.S. Device Google Pixel 3 A XL Operating System Android 12   My Question or Issue   The Spotify code, for my playlist that has cover art is not matching (in...

MattSuda

Spotify Star

1890 Views

3 replies

0 likes

  • 1890 Views
  • 3 replies
  • 0 likes

Have different collaborative modes

My girlfriend and I recently made a playlsit together for just us two. She made the playlist and made me a collaborator. Sadly, someone unknown to us joined and put in songs we didn't want. She ended up kicking them out. I told her to private the pla...

Regular

My girlfriend and I recently made a playlsit together for just us two. She made the playlist and made me a collaborator. Sadly, someone unknown to us joined and put in songs we didn't want. She ended...

Loxer

Community Legend

359 Views

1 replies

0 likes

Accessible
  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adding downloaded songs to other playlists (downloaded or non-downloaded) when offline

Spoiler (Highlight to read) PlanPremiumCountrySwitzerlandDeviceSamsung Galaxy A71Operating SystemAndroid 11Spotify App Version: 8.6.88.1104My Question or IssueAdding songs from a downloaded playlist to another of my playlists (no matter if they are d...

Casual Listener

  Plan Premium Country Switzerland Device Samsung Galaxy A71 Operating System Android 11 Spotify App Version: 8.6.88.1104 My Question or Issue Adding songs from a downloaded playlist...

MafeG

Spotify Legend

542 Views

3 replies

0 likes

  • 542 Views
  • 3 replies
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After playlist is ended spotify plays suggested songs even when autoplay is off

I have free spotify. Whenever my playlist with 12 tracks from the same artist finishes, instead of playing it again spotify forces me to listen to 'suggested' songs and wont let me listen to whag I want to listen to. Please help, autoplay is off. I t...

Newbie

I have free spotify. Whenever my playlist with 12 tracks from the same artist finishes, instead of playing it again spotify forces me to listen to 'suggested' songs and wont let me listen to whag I w...

Demophrag

Newbie

579 Views

1 replies

1 likes

  • 579 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify App prevents phone calls and messaging

Plan: PremiumCountry: USDevice: Samsung Note 4 (don't mock me)Operating System: Android Marshmallow (6.0.1)(EOL 2020)Service (and I use the term loosely): Verizon My Question or Issue:Failures:Could not make or receive phone calls. Sometime got messa...

Casual Listener

Plan: Premium Country: US Device: Samsung Note 4 (don't mock me) Operating System: Android Marshmallow (6.0.1)(EOL 2020) Service (and I use the term loosely): Verizon  My Que...

Eni

Moderator

2507 Views

3 replies

0 likes

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Solved!!Superuser Contribution Bug: podcast filter resets when leaving app, but selection remains the same

Plan: PremiumCountry: USADevice: OnePlus5Operating System: Android 10Spotify Version: 8.6.66.22 (but problem has existed for a long time) My Question or IssueOn a podcast page, I can filter displayed episodes by "Downloads". I leave the app by clicki...

Regular

Plan: Premium Country: USA Device: OnePlus5 Operating System: Android 10 Spotify Version: 8.6.66.22 (but problem has existed for a long time)   My Question or Issue On a podcast page, I...

Eni

Moderator

2396 Views

12 replies

0 likes

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  • 12 replies
  • 0 likes

[Connect] Fix connect bugs on Android. Fix chart covers bug on Android

1. Spotify connect works half time on Android. It you try to skip a few songs connect just stops working. You can see video about it here:https://twitter.com/harvasyuk/status/1459594876312596481?s=20 2. When phone is in Ukrainian language chart cover...

Visitor

1. Spotify connect works half time on Android. It you try to skip a few songs connect just stops working.  You can see video about it here: https://twitter.com/harvasyuk/status/145959487631259...

346 Views

0 replies

0 likes

Connect
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Superuser Contribution [Android | OnePlus] Extreme lag in OxygenOS (device OnePlus7T Pro India ROM)

PlanPremiumCountryIndiaDeviceOnePlus 7T ProOperating SystemAndroid 10 (Spotify v 8.5.77.1043) My Question or IssueThere is a huge amount of lag and delay when using the Spotify app. Swipe actions for changing tracks results in stutters and animation ...

Newbie

Plan Premium Country India Device OnePlus 7T Pro Operating System Android 10 (Spotify v 8.5.77.1043)   My Question or Issue There is a huge amount of lag and delay when using the Spoti...

bmicraft

Newbie

1343 Views

3 replies

0 likes

Android
Oneplus
oxygen os
  • 1343 Views
  • 3 replies
  • 0 likes

Superuser Contribution Downloading over cellular - Even with setting disabled

PlanPremiumCountryUSADeviceAndroidOperating SystemAndroid 10Spotify 8.6.2.774Android: 10 My Question or IssueI just noticed this because we've burnt thru 20+ gig of data this month. (Normal is 2-3). Spotify is downloading all my offline playlists ove...

Casual Listener

Plan Premium Country USA Device Android Operating System Android 10 Spotify 8.6.2.774 Android: 10     My Question or Issue I just noticed this because we've burnt thru 20+ gig ...

mkuenzi

Newbie

1235 Views

5 replies

5 likes

  • 1235 Views
  • 5 replies
  • 5 likes

Superuser Contribution New Feature suggestion

Hey Spotify, hope your followers are increasing by day. So ,when i was listening a song , i liked a song so much such that i turned auto repeated currently playing song but later on i lost interest and to change to other song will need to go to playl...

Newbie

Hey Spotify, hope your followers are increasing by day. So ,when i was listening a song , i liked a song so much such that i turned auto repeated currently playing song but later on i lost interest a...

OscarDC

Moderator

429 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Explicit filter not working on Android Spotify Connect

PlanPremiumCountryUKDeviceSamsung Note 8Operating SystemAndroid 9.0 My Question or IssueExplicit songs play even though explicit filter is enabled. I have my explicit filter enabled on my device. I play my music through an Amazon Echo. I have the pro...

Casual Listener

Plan Premium Country UK Device Samsung Note 8 Operating System Android 9.0   My Question or Issue Explicit songs play even though explicit filter is enabled.    I have my e...

Eni

Moderator

997 Views

4 replies

0 likes

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  • 4 replies
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Superuser Contribution [Android] Adding random songs to selfmade playlists

When using the mobile Spotify app, Spotify adds songs to a playlist that's self-made. This shouldn't be happening, since I don't have selected the "Autoplay" function. People say it's because a playlist is too short or it's because it's not a premium...

Visitor

When using the mobile Spotify app, Spotify adds songs to a playlist that's self-made. This shouldn't be happening, since I don't have selected the "Autoplay" function. People say it's because a playl...

Eni

Moderator

421 Views

1 replies

0 likes

Android
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  • 1 replies
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Superuser Contribution [Mobile][Other] Podcasts marked as played using Android Auto

I was looking for a place to submit a trouble ticket.Frequently the mobile app using Android auto will stop playing and mark the podcast as played. This seems to happen where advertisements would go.This is very inconvenient for long podcasts.

Newbie

I was looking for a place to submit a trouble ticket. Frequently the mobile app using Android auto will stop playing and mark the podcast as played. This seems to happen where advertisements would g...

OscarDC

Moderator

408 Views

1 replies

0 likes

Mobile
Other
  • 408 Views
  • 1 replies
  • 0 likes

[Android] Tapping on "Liked song" jumps to the playing track's position

Currently, in the now playing screen, tapping on the name of the playlist playing (second line from top) will open that playlist and jump to the position of the playing track.But doing the same thing when playing from "Liked Songs" will open that pla...

Regular

Currently, in the now playing screen, tapping on the name of the playlist playing (second line from top) will open that playlist and jump to the position of the playing track. But doing the same thi...

296 Views

0 replies

1 likes

Android
  • 296 Views
  • 0 replies
  • 1 likes

Superuser Contribution Play command heard but not actioned on Android Audio

PlanPremiumCountry AustraliaDeviceGoogle Pixel 6 Pro (also tried Google Pixel 4a 5G)Operating SystemAndroid 12 My Question or IssueWhen using Android Auto in the car my voice commands are understood and repeated back to me but not actioned by Spotify...

Regular

Plan Premium Country  Australia Device Google Pixel 6 Pro (also tried Google Pixel 4a 5G) Operating System Android 12   My Question or Issue When using Android Auto in the car my ...

Seawater

Regular

1490 Views

13 replies

2 likes

  • 1490 Views
  • 13 replies
  • 2 likes

Superuser Contribution Spotify restarts album when switching devices

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I ask one of my Alexa's to play Spotify, instead of carrying on from the last song playe...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I ...

MafeG

Spotify Legend

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to view lyrics on mobile

PlanPremiumCountryIndiaDeviceSamsung M11Operating SystemAndroid 10My Question or IssueI am a premium subscriber, from india, where lyrics are available. However I am unable to view any lyrics on phones with this account (I have tried 3 different phon...

Regular

Plan Premium Country India Device Samsung M11 Operating System Android 10 My Question or Issue I am a premium subscriber, from india, where lyrics are available. However I am unable to view ...

MFG0D

Casual Listener

736 Views

4 replies

1 likes

  • 736 Views
  • 4 replies
  • 1 likes

Downloaded song in bad quality stuck in low quality (solved)

PlanPremiumCountryU.S.A.DeviceOnePlus 7t Pro McLarenOperating SystemAndroid 11 My Question or Issue:This is a description of my issue and how I fixed it.I had an issue where one of the songs I downloaded was in very poor quality, this happened even t...

Newbie

Plan Premium Country U.S.A. Device OnePlus 7t Pro McLaren Operating System Android 11   My Question or Issue: This is a description of my issue and how I fixed it. I had an issue wher...

1932 Views

0 replies

0 likes

  • 1932 Views
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Solved!!Superuser Contribution Downloading local files from mobile to desktop.

I have a very large catalogue of local files music that used to be stored on my PC. However, after some technical issues with the windows username I had lost the files because all the files under the user folder vanished. However I still have the mus...

Casual Listener

I have a very large catalogue of local files music that used to be stored on my PC. However, after some technical issues with the windows username I had lost the files because all the files under the...

Eni

Moderator

2304 Views

1 replies

0 likes

  • 2304 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can i play Spotify and Youtube videos in the app at the same time?

PlanPremiumDeviceSamsung A51My Question or IssueCan i play both Spotify and Youtube Videos at the same time with headphones? I have tried most Solutions i found but it didnt work

Newbie

Plan Premium Device Samsung A51 My Question or Issue Can i play both Spotify and Youtube Videos at the same time with headphones? I have tried most Solutions i found but it didnt work  

Novy

Moderator

13678 Views

1 replies

0 likes

  • 13678 Views
  • 1 replies
  • 0 likes