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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

392203 Views

545 replies

35 likes

Account
Free
  • 392203 Views
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8249 Views

0 replies

7 likes

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  • 7 likes

Superuser Contribution Auto android scroll symbols missing inside Spotify

The last couple of weeks i got this weird problem, when inside my library my scroll buttons up and down are almost not visible. Normaly the 2 up and down scroll symbols arw bright white, now they look almost greyed out.And if i press them they react ...

Casual Listener

The last couple of weeks i got this weird problem, when inside my library my scroll buttons up and down are almost not visible.  Normaly the 2 up and down scroll symbols arw bright white, now t...

Silverhaze-NL

Casual Listener

862 Views

5 replies

0 likes

Help
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  • 5 replies
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Superuser Contribution Músicas pulando sozinha, as vezes a música nem começa e já muda

A música mudam sozinhas as vezes volto pra onde esta é logo em seguida muda de novo , não dando tempo nem de ouvir a musica

Visitor

A música mudam sozinhas as vezes volto pra onde esta é logo em seguida muda de novo , não dando tempo nem de ouvir a musica

Joan

Moderator

11474 Views

3 replies

1 likes

  • 11474 Views
  • 3 replies
  • 1 likes

Superuser Contribution Whenever I switch to different apps it automatically stops playing music

I have not played any kind of video or audio so that the music get stoped and I reinstall it many times but stills same problem

Visitor

I have not played any kind of video or audio so that the music get stoped and I reinstall it many times but stills same problem

Pratimaraee

Visitor

10958 Views

2 replies

1 likes

  • 10958 Views
  • 2 replies
  • 1 likes

Can't join a jam

I've click the invitation link but don't know why its not working

Visitor

I've click the invitation link but don't know why its not working

ribezaz

Spotify Star

5105 Views

3 replies

1 likes

  • 5105 Views
  • 3 replies
  • 1 likes

Superuser Contribution I have set a replacement account as daughter forgot log in but not recognis

My daughter forgot her login details and email which I only set up for her spotify, so I have set up a new account and message say no user with these details and wrong email password combination.Can I either get her old account back for her which had...

Casual Listener

My daughter forgot her login details and email which I only set up for her spotify, so I have set up a new account and message say no user with these details and wrong email password combination. Ca...

Joan

Moderator

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution app keeps crashing before opening

PlanPremium FamilyCountrySlovakiaDeviceNothing Phone (1)Operating SystemAndroid 14 My Question or IssueI am a spotify alpha tester, so I count with stuff like this happening, however this has been an issue for me for almost 3 days. Whenever i try to ...

Casual Listener

Plan Premium Family Country Slovakia Device Nothing Phone (1) Operating System Android 14   My Question or Issue I am a spotify alpha tester, so I count with stuff like this happening,...

nj38

Casual Listener

9967 Views

9 replies

2 likes

  • 9967 Views
  • 9 replies
  • 2 likes

Solved!! Playlists and Albums won't load - Samsung A3

PlanPremiumCountryUKDeviceSamsung Galaxy A3Operating SystemAndroid 6.0.1 My Question or IssueWhenever I try to view a playlist or album I get a perpetual green loading icon. I can play and pause fine (but only the last played list, because when I try...

Casual Listener

Plan Premium Country UK Device Samsung Galaxy A3 Operating System Android 6.0.1   My Question or Issue Whenever I try to view a playlist or album I get a perpetual green loading icon. ...

CryticalAce

Spotify Star

1032 Views

6 replies

1 likes

  • 1032 Views
  • 6 replies
  • 1 likes

Superuser Contribution Unable to play

I tried to access my playlist. I received a message that I should wait for spotify to send me a fix. I waited 48 hours...no fix.I Uninstaller the app and reinstalled it using my email and password. My playlist is missing. Do I still have an active ac...

Visitor

I tried to access my playlist. I received a message that I should wait for spotify to send me a fix. I waited 48 hours...no fix. I Uninstaller the app and reinstalled it using my email and password....

Novy

Moderator

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
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Superuser Contribution spotify stops playing when on WiFi

PlanPremiumCountryGermanyDeviceMoto G5Operating SystemAndroid 8.1.0 My Question or Issue: I have very weird sudden stops of playback on Spotify Android. These happen only when I play on WiFi. At some point spotify starts playing the first 6-10 second...

Regular

Plan Premium Country Germany Device Moto G5 Operating System Android 8.1.0   My Question or Issue:   I have very weird sudden stops of playback on Spotify Android. These happen o...

Kata5

Newbie

8646 Views

21 replies

4 likes

  • 8646 Views
  • 21 replies
  • 4 likes

Superuser Contribution App wont open on Android since v9.0.24.601

PlanFree/PremiumCountryUnited Kingdom DeviceOnePlus 10TOperating SystemAndroid My Question or IssueSince an update 3 days ago Spotify won't open on my phone. Restarted the phone, force quit Spotify and reinstalled Spotify, same issue

Visitor

Plan Free/Premium Country United Kingdom  Device OnePlus 10T Operating System Android   My Question or Issue Since an update 3 days ago Spotify won't open on my phone. Restarted t...

Ivelina

Moderator

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
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Superuser Contribution Control panel on Google Maps open Spotify app instead of old panel

It's been a while now, since I've moved to a new Samsung Galaxy S24 Ultra, the Spotify controls, the one at the very bottom during Google Maps use, doesn't open as it used to showing the album and controls, instead it opens Spotify app instead, which...

Regular

It's been a while now, since I've moved to a new Samsung Galaxy S24 Ultra, the Spotify controls, the one at the very bottom during Google Maps use, doesn't open as it used to showing the album and co...

Woushka

Casual Listener

9464 Views

16 replies

1 likes

  • 9464 Views
  • 16 replies
  • 1 likes

Superuser Contribution Low Resolution Album Art

PlanPremium CountryUK DeviceXperia 1 iii Operating SystemAndroid 12 My Question or IssueOn the album view the art is really low resolution. It looks awful on any album. The now playing screen on the other hand looks fine, anyone know how to fix this?

Gig Goer

Plan Premium   Country UK   Device Xperia 1 iii   Operating System Android 12   My Question or Issue On the album view the art is really low resolution. It looks aw...

taylors_f

Newbie

19376 Views

79 replies

13 likes

  • 19376 Views
  • 79 replies
  • 13 likes

Superuser Contribution Music does not appear in the playlist

PlanFree CountryBelgium DeviceMoto g60s Operating SystemAndroid 12 My Question or Issuemusic does not appear in every playlist (see attachment for example)

Casual Listener

Plan Free   Country Belgium    Device Moto g60s   Operating System Android 12   My Question or Issue music does not appear in every playlist (see attachment for ...

Yordan

Moderator

551 Views

3 replies

0 likes

  • 551 Views
  • 3 replies
  • 0 likes

Solved!! SD card across multiple devices

Operating System: Android 9 Hi!I would like to access songs on Spotify offline on my Android car radio. Unfortunately, it is not possible to hook it up to my home Wifi due to distance/signal strength. So I would like to know the following:if I downlo...

Casual Listener

Operating System: Android 9   Hi! I would like to access songs on Spotify offline on my Android car radio. Unfortunately, it is not possible to hook it up to my home Wifi due to distance/sign...

DarrenGedye

Casual Listener

2486 Views

8 replies

0 likes

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  • 8 replies
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Superuser Contribution Add to Queue Missing from Episode Menu

Add to Queue is missing when viewing an individual podcast episode. However it available from the list of episodes. This disconnect in the menus makes the experience difficult. I would expect to click on a episode read the synopsis, then add it to qu...

Casual Listener

Add to Queue is missing when viewing an individual podcast episode. However it available from the list of episodes. This disconnect in the menus makes the experience difficult. I would expect to clic...

MihailY

Moderator

769 Views

5 replies

0 likes

  • 769 Views
  • 5 replies
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Superuser Contribution Spotify Bug when losing/reconnecting to internet

I have recently been having a problem with my Spotify on both my S22Ultra and Galaxy Tab S9Ultra. Whenever I disconnect from an internet connection my Spotify stutters, skipping my music by a quick second. This problem can be shown in my video attach...

Casual Listener

I have recently been having a problem with my Spotify on both my S22Ultra and Galaxy Tab S9Ultra. Whenever I disconnect from an internet connection my Spotify stutters, skipping my music by a quick s...

Neonstorm01

Casual Listener

356 Views

2 replies

0 likes

  • 356 Views
  • 2 replies
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Superuser Contribution 'your combination does not match' error is showing

'your combination does not match' error is showing on 2 phones at one location while trying to login to the same one account and 10kms away in my pc and other phone i can log into the account

Visitor

'your combination does not match' error is showing on 2 phones at one location while trying to login to the same one account and 10kms away in my pc and other phone i can log into the account

Not applicable

573 Views

2 replies

0 likes

  • 573 Views
  • 2 replies
  • 0 likes