Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
210877 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
561317 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
463127 Views
575 replies
39 likes
PlanPremiumCountryPortugalDeviceHuawei P10 LiteOperating SystemAndroid My Question or IssueHello.Unfortunally sometimes when I open the Spotify app it says I can't login. I place my user and password but I can't manage to login because I have no inte...
Plan Premium Country Portugal Device Huawei P10 Lite Operating System Android My Question or Issue Hello. Unfortunally sometimes when I open the Spotify app it says I can't login. I...
Roadie
714 Views
2 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Music Fan
1169 Views
3 replies
0 likes
Hello All, When the Galaxy 8 phone is locked it allows me to go back a song and skip to the next song when Spotify is playing but it will not allow me to pause the song. It cues me to "Use Fingerprint to Unlock"Android 9, last update 2/28/2020 (curre...
Hello All, When the Galaxy 8 phone is locked it allows me to go back a song and skip to the next song when Spotify is playing but it will not allow me to pause the song. It cues me to "Use F...
Spotify Legend
963 Views
2 replies
0 likes
PlanPremiumCountryPhilippinesDevice(Galaxy S6 Edge+)Operating System(Android 7.0) My Question or IssueSo, I'm not sure whether this is a known issue or not. Sometimes, an album that I haven't listened to in a while wouldn't load its cover art complet...
Plan Premium Country Philippines Device (Galaxy S6 Edge+) Operating System (Android 7.0) My Question or Issue So, I'm not sure whether this is a known issue or not. Sometimes, an alb...
Music Fan
18834 Views
12 replies
8 likes
I install the old apk version and its great for a few weeks give or take, but I'll open it occasionally and it's back to the new version...what am I missing? It only recently started but before it stayed locked in. Is there somewhere in the app that ...
I install the old apk version and its great for a few weeks give or take, but I'll open it occasionally and it's back to the new version...what am I missing? It only recently started but before...
Regular
705 Views
1 replies
0 likes
PlanPremiumCountry: Canada Device(Sony Xperia)Operating System(Andriod) My Question or IssueSomehow today after I logged off my Instagram account and back on, my option for sharing from the Spotify app to my Instagram stories disappeared and I was le...
Plan Premium Country: Canada Device (Sony Xperia) Operating System (Andriod) My Question or Issue Somehow today after I logged off my Instagram account and back on, my...
Spotify Legend
638 Views
1 replies
0 likes
My partner and I share a Family Premium account and use Spotify on two android mobile devices. The problem is with my phone, a Google Pixel 3. Spotify only lets me download a limited number of albums - maybe forty or so - before it tells me I've reac...
My partner and I share a Family Premium account and use Spotify on two android mobile devices. The problem is with my phone, a Google Pixel 3. Spotify only lets me download a limited n...
605 Views
0 replies
0 likes
Hey, I know, I'm not the First guy Posting that topic, but non of the advices helped me. I cannot run the spotify app on my android device. One second After startup (showing the gray screen with the spotify icon) the app crashes.I reinstalled several...
Hey, I know, I'm not the First guy Posting that topic, but non of the advices helped me. I cannot run the spotify app on my android device. One second After startup (showing the gray screen ...
Spotify Legend
2863 Views
1 replies
1 likes
PlanPremiumCountrySingaporeDeviceSamsung S9Operating SystemLatest android and security update My Question or IssueRecently since the new update when opening full screen applications such as games, spotify stops playback and doesn't show up in the nav...
Plan Premium Country Singapore Device Samsung S9 Operating System Latest android and security update My Question or Issue Recently since the new update when opening full screen...
Spotify Legend
1085 Views
1 replies
0 likes
In settings I chose the option to store my downloads on the external SD card. It happens regularly that this option is undone. Without changing it, in storage settings the option internal storage is marked and my downloads start over again - with the...
In settings I chose the option to store my downloads on the external SD card. It happens regularly that this option is undone. Without changing it, in storage settings the option internal storage is ...
429 Views
0 replies
0 likes
PlanPremiumCountryMalta Device(iPhone 6, Samsung Galaxy 7, Macbook Pro mid 2015)Operating System(iOS 12, Android, MacosX) My Question or Issue When iPhone or the MacBook plays the music and all 3 devices are connected through WiFi on the home network...
Plan Premium Country Malta Device (iPhone 6, Samsung Galaxy 7, Macbook Pro mid 2015) Operating System (iOS 12, Android, MacosX) My Question or Issue When iPhone or th...
498 Views
0 replies
0 likes
Hi Spotify,I've been having a problem with the like button on notification panel for couple of weeks now.The like button on the notification banner just isn't working anymore. In order to like a song I have to open the app itself.Everything else on t...
Hi Spotify, I've been having a problem with the like button on notification panel for couple of weeks now. The like button on the notification banner just isn't working anymore. In order to like a ...
Casual Listener
2133 Views
6 replies
4 likes
Halloo,Habe eine frage zur zufälliger wiedergabe/shuffle. Kann es sein das es nur die best of songs abspielt. Mir ist aufgefallen dass, wenn ich bei intepreten auf shuffle gehe, nach ca. 20 songs die playlist wieder von vorne beginnt. Obwohl es doch ...
Halloo, Habe eine frage zur zufälliger wiedergabe/shuffle. Kann es sein das es nur die best of songs abspielt. Mir ist aufgefallen dass, wenn ich bei intepreten auf shuffle gehe, nach ca. 20 songs d...
384 Views
0 replies
0 likes
PlanPremiumCountryNorwayDeviceHuawei P20 ProOperating SystemAndroid 9.00.2 My Question or Issue: I'm using Huawei P20 Pro for streaming and handsfree calling in my Audi A6 with MMI2 high and Dension Gateway 500S BT http://www.dension.com/automotive/p...
Plan Premium Country Norway Device Huawei P20 Pro Operating System Android 9.00.2 My Question or Issue: I'm using Huawei P20 Pro for streaming and handsfree calling in my Aud...
Music Fan
1054 Views
3 replies
1 likes
PlanPremiumCountryGermanyDevice(Huawei PSmart 2019) My Question or IssueSome time in the last 6 hours the "Start"-View changed and completely removed the "Für dich erstellt"(created for you) section. Other (unwanted) categories have taken their place...
Plan Premium Country Germany Device (Huawei PSmart 2019) My Question or Issue Some time in the last 6 hours the "Start"-View changed and completely removed the "Für dich erstellt"(crea...
Community Legend
1300 Views
1 replies
0 likes
Spotify works normal, I´m listening to the songs when suddenly the app closes, without any error message. I´ve already try to reinstall, to remove de SD card and it continues happening.Sometimes I don´t even can listening ONE song until the end that ...
Spotify works normal, I´m listening to the songs when suddenly the app closes, without any error message. I´ve already try to reinstall, to remove de SD card and it continues happening.Sometimes I do...
Regular
1661 Views
6 replies
1 likes
PlanPremiumCountryUSADeviceSamsung Galaxy Note 9Operating SystemAndroid Oreo, latest My Question or IssueThe new changes force on us a GIGANTIC podcast button that is informationally intrusive to the experience of using the Android app. It serves as ...
Plan Premium Country USA Device Samsung Galaxy Note 9 Operating System Android Oreo, latest My Question or Issue The new changes force on us a GIGANTIC podcast button that is in...
Regular
1155 Views
6 replies
0 likes
Hallo zusammen, hatte bei Spotify bisher immer nur einen Premium Account und habe diesen mit meiner Freundin geteilt. Sie kam auf mich zu und meinte es stürzt in unregelmäßigen Abständen ständig ab und man müsste Spotify dann immerwieder neustarten. ...
Hallo zusammen, hatte bei Spotify bisher immer nur einen Premium Account und habe diesen mit meiner Freundin geteilt. Sie kam auf mich zu und meinte es stürzt in unregelmäßigen Abständen stä...
1287 Views
0 replies
0 likes
Phone: Pixel 3OS: Android 10 with the November 5 patchSpotify version: 8.5.33.831 There is a bug in the latest Android Spotify app. The Spotify app, without warning, with no notifications, and no user actions will randomly pause any audio media playi...
Phone: Pixel 3 OS: Android 10 with the November 5 patch Spotify version: 8.5.33.831 There is a bug in the latest Android Spotify app. The Spotify app, without warning, with no notification...
Roadie
1328 Views
4 replies
0 likes
PlanPremiumCountryNetherlands Device Samsung Galaxy 9Operating SystemAndroid 10 My Question or IssueSpotify app worked well, until one day I could not go online anymore. The app shut itself down when I tried. I installed the app again, updated OS etc...
Plan Premium Country Netherlands Device Samsung Galaxy 9 Operating System Android 10 My Question or Issue Spotify app worked well, until one day I could not go online a...
Casual Listener
749 Views
2 replies
0 likes
