Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1545 Views

0 replies

6 likes

  • 1545 Views
  • 0 replies
  • 6 likes

Queue wiped and can't add songs to queue from mobile app

PlanPremiumDevicePC/Xiaomi Mi5Operating SystemWindows7/Android 8My Question or IssueI use Spotify on my phone and multiple PC's. I decided to give premium yet another chance, because on free my play queue got wiped every time I switched devices and I...

Casual Listener

Plan Premium Device PC/Xiaomi Mi5 Operating System Windows7/Android 8 My Question or Issue I use Spotify on my phone and multiple PC's. I decided to give premium yet another chance, because on...

506 Views

0 replies

0 likes

  • 506 Views
  • 0 replies
  • 0 likes

Bluetooth Audio Paused

PlanPremiumCountryCanDeviceMoto G7 Power And W205 c400 Benz command systemOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue So when I'm playing Bluetooth music from my phone via Bluetooth through my car stereo I will hit Pl...

Visitor

Plan Premium Country Can Device Moto G7 Power And W205 c400 Benz command system Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  So when I'm p...

2173 Views

0 replies

0 likes

  • 2173 Views
  • 0 replies
  • 0 likes

Issue with offline mode and downloads

PlanPremium(free trail)CountryIndiaDeviceSamsung galaxy m30Operating SystemAndroid 9 My Question or IssueMy offline mode or the downloads stay for only one day. I should clear my offline devices and reinstall app if i have used offline mode because t...

Newbie

  Plan Premium(free trail) Country India Device Samsung galaxy m30 Operating System Android 9   My Question or Issue My offline mode or the downloads stay for only one day. I sho...

Arumaybiswas

Visitor

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

sneaky dash - Mendler keeps playing instead of my playlist

I have a premium family plan and when playing on my Samsung 10e a tune I have never hear of and never play keeps coming up and knocks out my playlist and then keeps playing. If I go back to my playlist, a couple of my songs play and then this track c...

Visitor

I have a premium family plan and when playing on my Samsung 10e a tune I have never hear of and never play keeps coming up and knocks out my playlist and then keeps playing.  If I go back to my ...

367 Views

0 replies

0 likes

Virus
  • 367 Views
  • 0 replies
  • 0 likes

No follow friends button/find friends

PlanFreeCountryUSADeviceHuawei SE MateOperating SystemAndroid App (8.5.44.941) My Question or IssueSeveral of my friends have followed me on Spotify, but I can't see them or see any other followers I have. I can access their profiles, but there is no...

Visitor

Plan Free Country USA Device Huawei SE Mate Operating System Android App (8.5.44.941)   My Question or Issue Several of my friends have followed me on Spotify, but I can't see them or ...

422 Views

0 replies

0 likes

  • 422 Views
  • 0 replies
  • 0 likes

Minhas músicas não carregam no android. / My songs don't load on android.

PlanPremiumCountryBrasilDevice(Motorola Z2 play)Operating System(Android 7.1.1) My Question or IssueNão consigo ouvir nenhuma música, a principio a versão mais atualizada do Spotify não faz login, o aplicativo carrega, carrega e não faz login. Baixei...

Visitor

Plan Premium Country Brasil Device (Motorola Z2 play) Operating System (Android 7.1.1)   My Question or Issue Não consigo ouvir nenhuma música, a principio a versão mais atualizada do ...

316 Views

0 replies

0 likes

  • 316 Views
  • 0 replies
  • 0 likes

Spotify keeps going offline/logging off

Hi there. My Spotify keeps logging off almost every day and I have to relog every time, then I have to re download all songs I already did download the day before.This has been a huge problem for me since the last 4-5 updates, but, before that, I've ...

Casual Listener

Hi there.    My Spotify keeps logging off almost every day and I have to relog every time, then I have to re download all songs I already did download the day before. This has been a hug...

310 Views

0 replies

1 likes

  • 310 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify links in Facebook Messenger open in browser player, not Spotify App

If a friend uses Share/Facebook Messenger in Spotify to send a link to me, when I the click it, lets me choose between playing thesong in the browser player or to download and install the Spotify app (which I already have). How can I make shared Spot...

Regular

If a friend uses Share/Facebook Messenger in Spotify to send a link to me, when I the click it, lets me choose between playing  thesong in the browser player or to download and install the Spoti...

Ivan

Spotify Legend

8106 Views

4 replies

4 likes

  • 8106 Views
  • 4 replies
  • 4 likes

How to stop or pause SpotifyAppRemote media player?

PlanFree/PremiumIndia Device(All Android Device)Operating System(Android) My Question or IssueHi, I have implemented SpotifyAppRemote Api with my application. I have to playing playlist with spotifyAppRemote Api, I need to stop remote media player fr...

Visitor

Plan Free/Premium India   Device (All Android Device) Operating System (Android)   My Question or Issue Hi, I have implemented SpotifyAppRemote Api with my application. I have to ...

472 Views

0 replies

0 likes

  • 472 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify stops playing randomly

I have a Samsung Note 9 with the latest update of Spotify and I'm using some Powerbeats 3 connected wirelessly through my phone. The issue is that as I'm listening to my music, spotify will just stop playing through my headphones, however when I chec...

Newbie

I have a Samsung Note 9 with the latest update of Spotify and I'm using some Powerbeats 3 connected wirelessly through my phone.   The issue is that as I'm listening to my music, spotify will ...

Ivan

Spotify Legend

4668 Views

6 replies

0 likes

  • 4668 Views
  • 6 replies
  • 0 likes

How to launch an Android Intent to search for and play a song on the Spotify app

I'm developing an application and would like to launch the Spotify app and have it search for and play a song. The following command line works with Google Play Music but not with Spotify: adb shell am start -a "android.media.action.MEDIA_PLAY_FROM_S...

Newbie

I'm developing an application and would like to launch the Spotify app and have it search for and play a song.  The following command line works with Google Play Music but not with Spotify: &nb...

2267 Views

0 replies

0 likes

  • 2267 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Can't connect to Chromecast audio anymore

PlanPremiumCountryAustria DeviceHuawei P10 Lite (my account)Huawei Mate 20 Lite (account of my wife) Operating SystemAndroid 8, Spotify: 8.5.11.762Android 9, Spotify: 8.5.11.762 My Question or IssueChromecast Audio worked yesterday, but today it just...

Casual Listener

Plan Premium Country Austria   Device Huawei P10 Lite (my account) Huawei Mate 20 Lite (account of my wife)   Operating System Android 8, Spotify: 8.5.11.762 Android 9, Spotify: ...

ttmitcham

Newbie

42601 Views

39 replies

26 likes

  • 42601 Views
  • 39 replies
  • 26 likes

Sleep timer unavailable when offline

PlanPremiumCountryGermanyDeviceSamsung S8+Operating SystemAndroid My Question or IssueWhen Spotify cannot reach servers the song menu is unavailable when in song view, meaning you cannot set a sleep timer. I am having trouble recreating it unfortunat...

Newbie

  Plan Premium Country Germany Device Samsung S8+ Operating System Android   My Question or Issue When Spotify cannot reach servers the song menu is unavailable when in song view...

934 Views

0 replies

1 likes

  • 934 Views
  • 0 replies
  • 1 likes

Consistently plays the same wrong track.

PlanPremiumCountryUKDevice(Samsung S7 Edge and OnePlus 7 Pro)Operating System(Android 9 and 10) My Question or IssueWhen the bug manifests, whatever I try to play, the phone plays the same wrong track - "Do it again - Remastered 2001 by The Beach Boy...

Newbie

Plan Premium Country UK Device (Samsung S7 Edge and OnePlus 7 Pro) Operating System (Android 9 and 10)   My Question or Issue When the bug manifests, whatever I try to play, the phone ...

378 Views

0 replies

0 likes

wrong track
  • 378 Views
  • 0 replies
  • 0 likes

Solved!! Random songs play over my selections

When trying to play my podcasts or songs it will play them for a few seconds then start trying to play songs that i didn't select or have in any of my lists. It is persistent in always trying to play these songs so I can't listen to what I want.I did...

Visitor

When trying to play my podcasts or songs it will play them for a few seconds then start trying to play songs that i didn't select or have in any of my lists. It is persistent in always trying to play...

Emilia_8

Community Legend

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Mobile: play, shuffle folders

Hey! I really like the folders function but I am not able to use it on my android. The option to play the entire folder doesn't seem te be there. What do I do?Thanks!PlanPremiumCountryBelgiumDevicesamsung

Visitor

Hey!   I really like the folders function but I am not able to use it on my android. The option to play the entire folder doesn't seem te be there. What do I do? Thanks! Plan Premium Count...

Emilia_8

Community Legend

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

In car Bluetooth - audio stuttering

PlanFamily PremiumCountryUKDeviceHuawei P20 ProOperating SystemAndroid 9.1.0.371Vehicle BluetoothNissan X-trail 2017 My Question or IssueFor the last few months audio whilst using Bluetooth in my car is stuttering and making Spotify unusable. I've tr...

Visitor

Plan Family Premium Country UK Device Huawei P20 Pro Operating System Android 9.1.0.371 Vehicle Bluetooth Nissan X-trail 2017   My Question or Issue For the last few months audio whi...

671 Views

0 replies

1 likes

  • 671 Views
  • 0 replies
  • 1 likes

Queue re-shuffles when connecting to car bluetooth.

PlanPremium FamilyCountryUSADevice(Samsung Galaxy s10+)Operating System(Android 10) My Question or IssueI've been having this issue now for months where the queue I've build up resets when I connect to Bluetooth in my car and it only happens in a car...

Casual Listener

Plan Premium Family Country USA Device (Samsung Galaxy s10+) Operating System (Android 10)   My Question or Issue I've been having this issue now for months where the queue I've build ...

399 Views

0 replies

3 likes

  • 399 Views
  • 0 replies
  • 3 likes

Spotify does not reliably change the display to show the next song

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10e My Question or IssueThe in-app display with artwork in the middle and the bar showing elapsed time on the bottom will not reliably change when a song ends and the next one begins. I have notice...

Visitor

Plan Premium Country United States Device Samsung Galaxy S10e   My Question or Issue The in-app display with artwork in the middle and the bar showing elapsed time on the bottom will not...

287 Views

0 replies

0 likes

  • 287 Views
  • 0 replies
  • 0 likes

Why is Behind the Lyrics forced and not an option?

PlanPremiumCountryUSADeviceOnePlus 7 ProOperating SystemAndroid 9 My Question or IssueWhy is Behind the Lyrics forced and not an option like it was before? Doesn't make sense why a partnership with Genius has to be forced down Premium paying customer...

Newbie

Plan Premium Country USA Device OnePlus 7 Pro Operating System Android 9   My Question or Issue Why is Behind the Lyrics forced and not an option like it was before? Doesn't make sense...

264 Views

0 replies

0 likes

  • 264 Views
  • 0 replies
  • 0 likes