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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5268 Views

0 replies

6 likes

  • 5268 Views
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  • 6 likes

App Update 27 Aug 2019

Operating SystemAndroid 9 My Question or IssueDoes anyone know what was removed / fixed / changed in the latest update? Am super aprehensive of updating now without knowing what the update entails.

Music Fan

Operating System Android 9   My Question or Issue Does anyone know what was removed / fixed / changed in the latest update? Am super aprehensive of updating now without knowing what the upda...

GrumpyBear

Regular

1103 Views

2 replies

0 likes

  • 1103 Views
  • 2 replies
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Certain song cards "Blacked Out" on Samsung GAP

Premium for studentsCountry: US DeviceSamsung Galaxy Amp PrimeOperating SystemAndroid 7.1.1 My Question or IssueWhen certain songs are played, a portion of the song card is "blacked out", which varies between songs with no clear pattern. I would gues...

Visitor

Premium for students Country: US   Device Samsung Galaxy Amp Prime Operating System Android 7.1.1   My Question or Issue When certain songs are played, a portion of the song card i...

241 Views

0 replies

0 likes

  • 241 Views
  • 0 replies
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Login Faild

PlanPremiumCountryJapan DeviceAndroid TV My Question or IssueHi, I use com.spotify.tv.android on my Android TV. From yesterday, I can't login it, I'm a Soft Engineer, I tried to debug it, and got this error message.It seems to spotifytv.js error. Can...

Casual Listener

Plan Premium Country Japan   Device Android TV   My Question or Issue Hi, I use com.spotify.tv.android on my Android TV.  From yesterday, I can't login it, I'm a Sof...

490 Views

0 replies

0 likes

  • 490 Views
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Superuser Contribution my Spotify keep crasing when i open album and podcast on library

PlanPremiumCountryIndonesiaDeviceXiaomi Redmi ProOperating SystemAndroid Marshmallow My Question or Issuewhy when i open album and podcast always crashing after the update?

Casual Listener

Plan Premium Country Indonesia Device Xiaomi Redmi Pro Operating System Android Marshmallow   My Question or Issue why when i open album and podcast always crashing after the update?

veronika1215

Newbie

2744 Views

5 replies

0 likes

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  • 5 replies
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Solved!! Why can't I download the Spotify app from the Play Store onto my Samsung J6?

Plan -FamilySamsung J6Operating SystemAndroid My Question or IssueI can't download the Spotify app onto my phone from Play Store

Casual Listener

Plan -Family Samsung J6 Operating System Android   My Question or Issue I can't download the Spotify app onto my phone from Play Store

Luan

Spotify Star

1623 Views

3 replies

0 likes

Problems downloading Spotify app
  • 1623 Views
  • 3 replies
  • 0 likes

Superuser Contribution Show Shuffle Play at all times

I have Spotify Version 8.5.45.620 on my Galaxy S9+, and when I went to listen today, I found that the Shuffle feature had changed. When I press the Shuffle Play button and my music starts, the button changes to Pause, and when I pause the music and c...

Regular

I have Spotify Version 8.5.45.620 on my Galaxy S9+, and when I went to listen today, I found that the Shuffle feature had changed. When I press the Shuffle Play button and my music starts, the button...

hokiecolt3418

Regular

1032 Views

5 replies

2 likes

Android
Playlists
  • 1032 Views
  • 5 replies
  • 2 likes

Folders are not synced correctly

PlanPremiumCountryNetherlandsDeviceMacbook Pro and Samsung Galaxy A6Operating SystemMacOs 10.15, Android 9 My Question or IssueI recently rearranged my playlists in folders. I created a new folder and dragged some playlists from other folders to this...

Casual Listener

  Plan Premium Country Netherlands Device Macbook Pro and Samsung Galaxy A6 Operating System MacOs 10.15, Android 9   My Question or Issue I recently rearranged my playlists in f...

Emilia_8

Community Legend

1562 Views

7 replies

1 likes

  • 1562 Views
  • 7 replies
  • 1 likes

Se cuelga la aplicacion

Tengo un Xiaomi Redmi Note 8 Pro y cuando intento agregar una cancion a una playlist, o compartir una cancion, o entrar a opciones de la playlist la aplicacion se me congela y tengo que cerrarlaPlanPremiumPeru DeviceXiaomi Redmi Note 8 ProOperating S...

Casual Listener

Tengo un Xiaomi Redmi Note 8 Pro y cuando intento agregar una cancion a una playlist, o compartir una cancion, o entrar a opciones de la playlist la aplicacion se me congela y tengo que cerrarla Pla...

velasquezmaicol

Newbie

1807 Views

3 replies

7 likes

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  • 3 replies
  • 7 likes

Solved!! Lock Screen Issues: Pausing/Playing

PlanPremiumCountryUSDeviceSamsung Galaxy 9My Question or IssueWhenever I'm playing music, I often pause it at work to listen to coworkers and then quickly resume using either the lock screen menu or the play button on the actual headphones. This was ...

Newbie

Plan Premium Country US Device Samsung Galaxy 9 My Question or Issue Whenever I'm playing music, I often pause it at work to listen to coworkers and then quickly resume using either the lock s...

Blurzz89

Newbie

15694 Views

5 replies

2 likes

  • 15694 Views
  • 5 replies
  • 2 likes

Superuser Contribution Songs randomly becoming unavailable, except they're not

PlanPremiumCountryUSADeviceMoto e5 PlayOperating SystemAndroid My Question or Issue Recently, a number of songs have been showing as "unavailable" (greyed out/unclickable) in my playlists. However, if I delete it then search for the same song/artist,...

Roadie

Plan Premium Country USA Device Moto e5 Play Operating System Android   My Question or Issue   Recently, a number of songs have been showing as "unavailable" (greyed out/unclicka...

firebuff101

Roadie

630 Views

2 replies

0 likes

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  • 2 replies
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Spotify constantly reconnects with Google Clock

Spotify constantly connects and disconnects with Google Clock, especially when I try to pick a self-made playlist.PlanPremiumCountyPoland DeviceGoogle Pixel XLOperating SystemAndroid 10

Casual Listener

Spotify constantly connects and disconnects with Google Clock, especially when I try to pick a self-made playlist. Plan Premium County Poland   Device Google Pixel XL Operating System A...

hobbss

Music Fan

1448 Views

5 replies

5 likes

  • 1448 Views
  • 5 replies
  • 5 likes

Can Not Add Album's To playlists.

PlanFreeCountryUSADeviceSamsung Galaxy 9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't add Album's to playlists. I did what was recommended and cleared the cache and data then reinstalled the app and I still have ...

Visitor

Plan Free Country USA Device Samsung Galaxy 9 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can't add Album's to playlists. I did what was reco...

Luan

Spotify Star

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Choppy audio while on bluetooth

PlanPremiumCountryFranceDeviceHonor 8x / Bose QC 35 iiOperating SystemAndroid 9 / EMUI 9.1.0 My Question or IssueHi. I'm having issues with my bluetooth audio. It's getting randomly choppy sometimes when I'm listening music on Spotify. It definitely ...

Newbie

Plan Premium Country France Device Honor 8x / Bose QC 35 ii Operating System Android 9 / EMUI 9.1.0    My Question or Issue Hi. I'm having issues with my bluetooth audio. It's get...

DanielTham

Composer

644 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution No "bass boost" option for Android 10

PlanFreePremiumCountryU.S. DeviceNote 10 Operating SystemAndroid 10 (Q) My Question or IssueI used to have an easy "bass boost" button on a previous phone but since getting the Note 10 with the newest Android version it hasn't been available? Is this...

Casual Listener

Plan FreePremium Country U.S.   Device Note 10   Operating System Android 10 (Q)   My Question or Issue I used to have an easy "bass boost" button on a previous phone but s...

generalperson16

Casual Listener

3804 Views

2 replies

0 likes

Android 10
bass
boost
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  • 2 replies
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Superuser Contribution How do you wireless stream Spotify via an Airport Express using an Andriod device - HTC Design

1. How do you wireless stream Spotify via an Airport Express using an Andriod device - HTC EVO Design 2. How do you stream Spotify on a MacBook Pro using AirPlay? - I'm a premium subscriber.

Newbie

1. How do you wireless stream Spotify via an Airport Express using an Andriod device - HTC EVO Design 2. How do you stream Spotify on a MacBook Pro using AirPlay?   - I'm a premium subscri...

Katerina

Spotify Legend

8346 Views

7 replies

2 likes

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  • 7 replies
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Superuser Contribution Spotify removing downloaded music

PlanPremiumCountryNew ZealandDeviceSamsung Galaxy M20Operating SystemAndroid 10 My Question or IssueEvery time I open the app, I discover my downloaded songs have been deleted. The app starts downloading them again. Not that many songs; may 200? How ...

Visitor

Plan Premium Country New Zealand Device Samsung Galaxy M20 Operating System Android 10   My Question or Issue Every time I open the app, I discover my downloaded songs have been delete...

Ivan

Spotify Legend

426 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Songs stop playing and random ones start.

PlanPremiumCountry IrelandDeviceSamsung galaxy A5Operating system ?My Question or Issue Hi ....i have been using premium for a year now and im getting **bleep** of because last week this started happening and it wont stop. Everytime i play a song . I...

Casual Listener

Plan Premium Country  Ireland Device Samsung galaxy A5 Operating system  ? My Question or Issue  Hi ....i have been using premium for a year now and im getting **bleep** of be...

Yohanes_Fillipo

Visitor

2839 Views

6 replies

0 likes

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  • 6 replies
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Screen Flashes when I return to the app and it is on the music interface

PlanPremiumCountryCanadaDeviceOneplus 6 Operating SystemAndroid 10.3.1 My Question or IssueI factory reset my phone, reinstalled the app, basically got a new phone but the app has this weird bug not found anywhere else on my phone. When I open the ap...

Casual Listener

Plan Premium Country Canada Device Oneplus 6  Operating System Android 10.3.1   My Question or Issue I factory reset my phone, reinstalled the app, basically got a new phone but t...

VgamerTV

Casual Listener

908 Views

2 replies

0 likes

  • 908 Views
  • 2 replies
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Superuser Contribution Heart button on notification bar not working

PlanPemium (Family) CountryAustria DeviceHuawei Mate 10 LiteOperating SystemAndroid 8.0.0 My Question or IssueWhile listening to my Mix of the Week Playlist i realized the heart button on the notification window of android does not react. Verfied wit...

Newbie

  Plan Pemium (Family)  Country Austria  Device Huawei Mate 10 Lite Operating System Android 8.0.0   My Question or Issue While listening to my Mix of the Week Playlist...

SoopaDoop1

Music Fan

1570 Views

5 replies

1 likes

  • 1570 Views
  • 5 replies
  • 1 likes

Superuser Contribution Can't play any song after updating to 8.5.41.344

PlanPremiumCountryPHDeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueAfter updating yesterday to 8.5.41.344, I can't play anything except for the cached songs so I tried to reinstall it in PlayStore same thing the play button will sh...

Casual Listener

Plan Premium Country PH Device Samsung Galaxy 8 Operating System Android   My Question or Issue After updating yesterday to 8.5.41.344, I can't play anything except for the cached song...

Xenia

Moderator

829 Views

2 replies

0 likes

Android 9
bug android
  • 829 Views
  • 2 replies
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