Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46502 Views
  • 66 replies
  • 25 likes
  • 46502 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879772 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879772 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26840 Views
  • 4 replies
  • 0 likes
  • 26840 Views
  • 4 replies
  • 0 likes

Superuser Contribution The spotify android app does not show artists all music

CountryHungary Device(Samsung Galaxy S8 plus)Operating System( Android) My Question or IssueWhen i search my favorite artists the potify turn me on to this artist page. But here i can find only 5 music and his albums. I cant find my favorite artist a...

  • Visitor
  •   Country Hungary   Device (Samsung Galaxy S8 plus) Operating System ( Android)   My Question or Issue When i search my favorite artists the potify turn me on to this artist ...
  • Katerina
  • Spotify Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error code 112

Hi, Unable to get on-line since having new computer. I get Connection lost. Reconnecting...(error code:112) Firewall is set to allow Spotify through and I've even tried turning Firewall off.

  • Newbie
  • Hi, Unable to get on-line since having new computer. I get Connection lost. Reconnecting...(error code:112) Firewall is set to allow Spotify through and I've even tried turning Firewall off.
  • Katerina
  • Spotify Legend
  • 1580 Views
  • 4 replies
  • 0 likes
  • 1580 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't find friends on android app

Cant find friends and rheir playlist. Is it broken or hidden somewhere? 

  • Regular
  • Cant find friends and rheir playlist. Is it broken or hidden somewhere?  
  • Peter
  • Spotify Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • Friends
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Samsung S10 LED Case Controls

PlanPremiumCountryUKDeviceGalaxy S10 PlusOperating SystemAndroid 10 My Question or IssueWhy can't I control music from the case? I'd like to be able to play, pause and skip tracks using the case. Can't seem to do that for some reason. Why not?

  • Regular
  • Plan Premium Country UK Device Galaxy S10 Plus Operating System Android 10   My Question or Issue Why can't I control music from the case? I'd like to be able to play, pause and skip t...
  • Peter
  • Spotify Legend
  • 788 Views
  • 1 replies
  • 0 likes
  • 788 Views
  • 1 replies
  • 0 likes

Superuser Contribution changing the volume on another device from Android

I've written about this in the past and I decided to mention this yet again.I'm at home, my desktop computer is labeled Spotify Connect, I'm assuming this has some significance.I also use a Samsung (Android) tablet connected to a stereo system and a ...

  • Regular
  • I've written about this in the past and I decided to mention this yet again. I'm at home, my desktop computer is labeled Spotify Connect, I'm assuming this has some significance. I also use a S...
  • Peter
  • Spotify Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify pausing (Android/Samsung S10e)

Premium UKSamsung Galaxy S10eAndroid 9 Spotify keeps pausing during songs. I have checked and it is not on the sleep list and it is allowed to run in the background. Strangely, the music will unpause itself after a while, or when I unlock the phone. ...

  • Casual Listener
  • Premium  UK Samsung Galaxy S10e Android 9   Spotify keeps pausing during songs. I have checked and it is not on the sleep list and it is allowed to run in the background. Strangely, th...
  • Peter
  • Spotify Legend
  • 390 Views
  • 1 replies
  • 1 likes
  • 390 Views
  • 1 replies
  • 1 likes

Superuser Contribution App gets stuck\not responding on MIUI 10

PlanPremiumCountryIsraelDeviceXiaomi Redmi 6Operating SystemMIUI v10.4.4 My Question or IssueFrom the latest Android app update, the app freezes (sometimes even the entire phone) when you click on the 3 vertical points of the song that need to open t...

  • Regular
  • Plan Premium Country Israel Device Xiaomi Redmi 6 Operating System MIUI v10.4.4   My Question or Issue From the latest Android app update, the app freezes (sometimes even the entire ph...
  • Katerina
  • Spotify Legend
  • 867 Views
  • 2 replies
  • 2 likes
  • Android
  • 867 Views
  • 2 replies
  • 2 likes

Solved!! I can't share spotify to instagram story

PlanPremiumCountrySlovakiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi i have samsung s9 and i cant share spotify to instagram story, if i try , my instagtam o...

  • Visitor
  • Plan Premium Country Slovakia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi i have ...
  • Emilia_8
  • Community Legend
  • 15346 Views
  • 8 replies
  • 3 likes
  • 15346 Views
  • 8 replies
  • 3 likes

I can't share Instagram stories.

PlanPremiumCountry DeviceXIAOMI MI 5SOperating SystemANDROID 8 My Question or Issue I cant share Instagram stories. Its been 5 days , please help me.

  • Visitor
  • Plan Premium Country   Device XIAOMI MI 5S Operating System ANDROID 8   My Question or Issue  I cant share Instagram stories. Its been 5 days , please help me.  
  • Emilia_8
  • Community Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Sharing songs to Insta story not working

PlanPremiumCountryUnited KingdomDeviceXiaomi mi A3Operating SystemAndroidMy Question or IssueSharing Spotify songs into Instagram stories has stopped working all of a sudden. Tried reinstalling Instagram and clearing Instagram cache. Nothing worked. ...

  • Visitor
  •   Plan Premium Country United Kingdom Device Xiaomi mi A3 Operating System Android My Question or Issue Sharing Spotify songs into Instagram stories has stopped working all of a sudden...
  • Emilia_8
  • Community Legend
  • 659 Views
  • 1 replies
  • 4 likes
  • 659 Views
  • 1 replies
  • 4 likes

Organizing my playlists

DeviceSamsung Galaxy S10+ Operating SystemAndroid Oreo My Question or IssueOn the desktop app you can organize your various playlists however you want. But on Android, no. On Android it puts the playlist you last listened to at the top which is quite...

  • Newbie
  • Device Samsung Galaxy S10+   Operating System Android Oreo   My Question or Issue On the desktop app you can organize your various playlists however you want. But on Android, no. On ...
  • Emilia_8
  • Community Legend
  • 662 Views
  • 3 replies
  • 0 likes
  • order
    organize
    Playlists
  • 662 Views
  • 3 replies
  • 0 likes

I can't share songs on my instagram story.

PlanFreeCountryMalaysiaDeviceSamsung A30Operating SystemAndroid My Question or IssueI have the share button in spotify but after I click on it, it just brings me to the default add story page and shows a black screen where I can't share any of my son...

  • Visitor
  •   Plan Free Country Malaysia Device Samsung A30 Operating System Android   My Question or Issue I have the share button in spotify but after I click on it, it just brings me to t...
  • Emilia_8
  • Community Legend
  • 601 Views
  • 1 replies
  • 1 likes
  • 601 Views
  • 1 replies
  • 1 likes

I can't share my music on instagram history

PlanPremiumCountryTurkey Device(Samsung Galaxy Note 10+ and Note 9)Operating System(Last Android version) My Question or Issue I can't share my music on instagram last 4 day. I can choose 'share with instagram' but it doesn't working.

  • Visitor
  • Plan Premium Country Turkey   Device (Samsung Galaxy Note 10+ and Note 9) Operating System (Last Android version)   My Question or Issue   I can't share my music on instagr...
  • Emilia_8
  • Community Legend
  • 449 Views
  • 1 replies
  • 1 likes
  • 449 Views
  • 1 replies
  • 1 likes

Solved!! Can't share Spotify tracks on Instagram

PlanPremiumCountryGreeceDeviceXiaomi Mi 8 liteOperating SystemAndroid 9 My Question or IssueWhile some days ago I could share tracks on Instagram, the past 2-3 days whenever I try and share a song it won't work. It sends me to Instagram it shows that...

  • Casual Listener
  • Plan Premium Country Greece Device Xiaomi Mi 8 lite Operating System Android 9   My Question or Issue While some days ago I could share tracks on Instagram, the past 2-3 days whenever ...
  • Emilia_8
  • Community Legend
  • 1022 Views
  • 3 replies
  • 1 likes
  • 1022 Views
  • 3 replies
  • 1 likes

Superuser Contribution No puedo compartir lo que escucho en Instagram

PlanPremiumCountryChileDeviceHuawei P30 LiteOperating SystemAndroid 9 Emui 9.1.0 My Question or IssueCuando quiero compartir lo que escucho a través de la app Spotify a Instagram, no me deja. Automáticamente aparece la opción de cámara pero con un fo...

  • Visitor
  •   Plan Premium Country Chile Device Huawei P30 Lite Operating System Android 9 Emui 9.1.0   My Question or Issue Cuando quiero compartir lo que escucho a través de la app Spotify...
  • Petya
  • Community Legend
  • 3282 Views
  • 2 replies
  • 1 likes
  • 3282 Views
  • 2 replies
  • 1 likes

Superuser Contribution Background samsung s9

Hi guys. Spotify stops playing on my S9 when i turn off my screen. Any ideas? PlanPremiumCountryPolandDeviceSamsung Galaxy 9Operating SystemAndroid Oreo

  • Newbie
  • Hi guys. Spotify stops playing on my S9 when i turn off my screen.  Any ideas?  Plan Premium Country Poland Device Samsung Galaxy 9 Operating System Android Oreo  
  • Petya
  • Community Legend
  • 2578 Views
  • 3 replies
  • 1 likes
  • 2578 Views
  • 3 replies
  • 1 likes

Superuser Contribution Premium wird nicht im App angezeigt

PlanPremiumCountry: Österreich Device: Huawei P9Operating System: Android My Question or IssueIch habe per Gutscheinkarte ein Premium Abo eingelöst Dieses wird mir online auch angezeigt. Ich habe einen Beleg via Mail bekommen, soweit alles normal. Je...

  • Newbie
  • Plan Premium Country: Österreich   Device: Huawei P9 Operating System: Android     My Question or Issue Ich habe per Gutscheinkarte ein Premium Abo eingelöst Dieses wird...
  • Petya
  • Community Legend
  • 2883 Views
  • 2 replies
  • 0 likes
  • 2883 Views
  • 2 replies
  • 0 likes

Loading "Your library" can take over a minute

PlanPremiumCountryNorway DeviceSamsung Galaxy 8My Question or IssueI keep getting the green circle every time I press home, sometimes over a minute. I have around 3000 local files on a very fast SD-card. I've tried reinstalling and reformatting the p...

  • Roadie
  •   Plan Premium Country Norway   Device Samsung Galaxy 8 My Question or Issue I keep getting the green circle every time I press home, sometimes over a minute.  I have around ...
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

Local files grey out after a few days

PlanPremiumCountryUSDeviceSamsung Galaxy 9(happened with my older phone too) Operating SystemAndroid Oreo My Question or IssueSo I consistently have an issue where local files I put on my computer and then download to my phone will, for a few days, w...

  • Casual Listener
  • Plan Premium Country US Device Samsung Galaxy 9(happened with my older phone too)  Operating System Android Oreo   My Question or Issue So I consistently have an issue where ...
  • 435 Views
  • 0 replies
  • 0 likes
  • Local files for Spotify Mobile
  • 435 Views
  • 0 replies
  • 0 likes

Album or Mix plays one song then reverts to previous queue

PlanPremiumCountryAustraliaDevicePixelOperating SystemAndroid 10 My Question or IssueLately when I select a new album or Daily Mix to play, only one track will play then Spotify will revert to playing the previously queued items.I think the new album...

  • Visitor
  • Plan Premium Country Australia Device Pixel Operating System Android 10   My Question or Issue Lately when I select a new album or Daily Mix to play, only one track will play then Spot...
  • 355 Views
  • 0 replies
  • 0 likes
  • Queue issues
  • 355 Views
  • 0 replies
  • 0 likes