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App & Features

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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 1929 Views
  • 0 replies
  • 3 likes
  • 1929 Views
  • 0 replies
  • 3 likes

From PC/Laptop to bluetooth speaker

For some reason Spotify can't see my Bluetooth speakers when using PC or Laptop. With mobile phone it's fine. Is it a Windows problem or something else?

  • Newbie
  • For some reason Spotify can't see my Bluetooth speakers when using PC or Laptop. With mobile phone it's fine. Is it a Windows problem or something else?
  • ChooseAGoodUsername
  • Roadie
  • 834 Views
  • 1 replies
  • 0 likes
  • 834 Views
  • 1 replies
  • 0 likes

Repeat keeps turning on - won't autoplay

Hey everyone, The last few months have been really frustrating because if I click a song to play, it keeps looping as if I have repeat turned on. If I turn repeat off then my app just gets stuck on the song and won't play anything. I have my playback...

  • Casual Listener
  • Hey everyone,   The last few months have been really frustrating because if I click a song to play, it keeps looping as if I have repeat turned on. If I turn repeat off then my app just gets s...
  • rnr2001
  • Casual Listener
  • 1071 Views
  • 3 replies
  • 1 likes
  • App & Features
  • 1071 Views
  • 3 replies
  • 1 likes

Blend Playlist include tracks not listened to

The Blend is adding automatically tracks and marked them as me on the field "Added by". Tracks that I never heard of are shown with my profile photo on the mentioned field. Discussed the topic with spotify support agent and they described that the sy...

  • Casual Listener
  • The Blend is adding automatically tracks and marked them as me on the field "Added by". Tracks that I never heard of are shown with my profile photo on the mentioned field.  Discussed the topic...
  • 221 Views
  • 0 replies
  • 0 likes
  • blend playlist issue
  • 221 Views
  • 0 replies
  • 0 likes

Spotify HiFi in Pakistan

Hi, so recently as most of you would know, Spotify HiFi was announced. I'm starting this topic with regards to the release of the service globally as well as in Pakistan in particular. Does anyone have any idea? Plus it would help if the pricing was ...

  • Visitor
  • Hi, so recently as most of you would know, Spotify HiFi was announced. I'm starting this topic with regards to the release of the service globally as well as in Pakistan in particular. Does anyone ha...
  • garry247
  • Newbie
  • 448 Views
  • 2 replies
  • 0 likes
  • 448 Views
  • 2 replies
  • 0 likes

Did anyone else with a public Discover Weekly playlist lose all its followers?

I made my Discover Weekly playlist public a while ago, and it had garnered a meager 13 followers. A few days ago, I found the follower count reset to zero. Is the Discover Weekly playlist no longer something other users can see or follow?

  • Gig Goer
  • I made my Discover Weekly playlist public a while ago, and it had garnered a meager 13 followers. A few days ago, I found the follower count reset to zero. Is the Discover Weekly playlist no longer s...
  • Adriananoboa
  • Casual Listener
  • 244 Views
  • 1 replies
  • 1 likes
  • 244 Views
  • 1 replies
  • 1 likes

Video Quality Is Poor on Desktop

When playing podcast videos on the Spotify desktop application, the quality is very poor. When checking the settings, there is no option to change video quality.

  • Casual Listener
  • When playing podcast videos on the Spotify desktop application, the quality is very poor. When checking the settings, there is no option to change video quality.
  • BMJYDK
  • Casual Listener
  • 2862 Views
  • 3 replies
  • 18 likes
  • video quality
  • 2862 Views
  • 3 replies
  • 18 likes

Spotify is playing the same song over and over.

I choose a playlist, the first song of the playlist is played, and then a song (the same song) begins playing and loops continuously. I’ve reset my password and tried several other and this same song plays over and over unless I manually pick another...

  • Regular
  • I choose a playlist, the first song of the playlist is played, and then a song (the same song) begins playing and loops continuously.  I’ve reset my password and tried several other and this sam...
  • RKordel1
  • Casual Listener
  • 511 Views
  • 5 replies
  • 1 likes
  • 511 Views
  • 5 replies
  • 1 likes

Colocar foto na pasta da playlist.

Boa Noite!Eu consigo colocar foto na pasta da playlist, não quero alterar a foto da playlist, mas sim da pasta que eu criei.Obrigado!!!

  • Visitor
  • Boa Noite! Eu consigo colocar foto na pasta da playlist, não quero alterar a foto da playlist, mas sim da pasta que eu criei. Obrigado!!!
  • Bittencourt
  • Spotify Star
  • 906 Views
  • 1 replies
  • 0 likes
  • 906 Views
  • 1 replies
  • 0 likes

Like button

Is there any way to get the heart button back? I really liked the old heart and I can’t stand the check mark like button.

  • Casual Listener
  • Is there any way to get the heart button back? I really liked the old heart and I can’t stand the check mark like button.
  • Ludwig2345
  • Newbie
  • 223 Views
  • 1 replies
  • 4 likes
  • 223 Views
  • 1 replies
  • 4 likes

How does anyone get customer service?

How does anyone get customer service for money taken out of their account when they have none? So far impossible. Blocked at every point.

  • Visitor
  • How does anyone get customer service for money taken out of their account when they have none?   So far impossible. Blocked at every point.  
  • user-removed
  • Not applicable
  • 1575 Views
  • 30 replies
  • 0 likes
  • 1575 Views
  • 30 replies
  • 0 likes

Lost the Plus Button that replaced the heart button

It made sorting and adding songs to playlists much more easier than just “Liking” a song and then opening in the new menu to add a song to said playlist. It also let you know wether you had this song in a specific playlist to begin with. Ik the backl...

  • Casual Listener
  • It made sorting and adding songs to playlists much more easier than just “Liking” a song and then opening in the new menu to add a song to said playlist. It also let you know wether you had this...
  • sedivy94
  • Visitor
  • 428 Views
  • 2 replies
  • 3 likes
  • 428 Views
  • 2 replies
  • 3 likes

Superuser Contribution Ads on Premium ???

Hey everyone, I have being a Premium user for some years now and I don't understand why I experienced ads on a new podcast I just started (Canapé Six Places). It was a clear identified unskippable 27 sec ad from Sephora. Could you clarify why is this...

  • Casual Listener
  • Hey everyone,   I have being a Premium user for some years now and I don't understand why I experienced ads on a new podcast I just started (Canapé Six Places). It was a clear identified unski...
  • z3i6bhogqzqzn0ram9e
  • Newbie
  • 705 Views
  • 7 replies
  • 1 likes
  • 705 Views
  • 7 replies
  • 1 likes

Volume Too Low on ALL bluetooth devices

I have done all i can through the equalizer on the app as well as CRANKING the volume all the way up on my phone. But on every Bluetooth Device (especially ear buds), Spotify is significantly lower than any other app, music or otherwise. Any way you ...

  • Casual Listener
  • I have done all i can through the equalizer on the app as well as CRANKING the volume all the way up on my phone. But on every Bluetooth Device (especially ear buds), Spotify is significantly lower t...
  • bryanBeatle771
  • Casual Listener
  • 1339 Views
  • 2 replies
  • 0 likes
  • 1339 Views
  • 2 replies
  • 0 likes

Disable auto start on Bluetooth??

When I connect to Bluetooth through my phone (Android version 12), the mobile Spotify app automatically loads itself AND starts playing -- even if the Spotify app was previously closed. This occurs even if the last app I used over Bluetooth was somet...

  • Newbie
  • When I connect to Bluetooth through my phone (Android version 12), the mobile Spotify app automatically loads itself AND starts playing -- even if the Spotify app was previously closed.   ...
  • arbour0713
  • Newbie
  • 566 Views
  • 2 replies
  • 3 likes
  • 566 Views
  • 2 replies
  • 3 likes

How to remove a song from all future recommendations?

I have tried adding it to a playlist, then removing it. It appears again as recommended. I have seen a similar thread about the same topic but was closed due to lack of interest which is very-very hard to believe. The primary reason a Youtuber or som...

  • Casual Listener
  • I have tried adding it to a playlist, then removing it. It appears again as recommended.   I have seen a similar thread about the same topic but was closed due to lack of interest which is ver...
  • 196 Views
  • 0 replies
  • 1 likes
  • 196 Views
  • 0 replies
  • 1 likes

A song is recommended whilst already in the playlist

Is there a particular reason (or rather any way to disable) to showing the exact same song as recommended while it is already part of the playlist?I'd like to build a proper, non-repeating 90s euro-dance playlist where no 2 songs are the same or simi...

  • Casual Listener
  • Is there a particular reason (or rather any way to disable) to showing the exact same song as recommended while it is already part of the playlist? I'd like to build a proper, non-repeating 90s euro...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Not compatible with siri in Chinese

When using Spotify in Chinese on iPhone, I can't control Spotify to play a specific playlist with Siri. For example If I say "hey,Siri,在Spotify上播放每日推荐四", Siri would reply that she can't find "每日推荐四", and if I say "hey, Siri, 在Spotify上播放daily mix 4", ...

  • Newbie
  • When using Spotify in Chinese on iPhone, I can't control Spotify to play a specific playlist with Siri. For example If I say "hey,Siri,在Spotify上播放每日推荐四", Siri would reply that she can't find "每日推荐四",...
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes

Can a playlist on Free Spotify without using the app?

Only have an android, on Free Spotify, can I create a playlist/add songs to it without using the app?

  • Newbie
  • Only have an android, on Free Spotify, can I create a playlist/add songs to it without using the app?
  • ChooseAGoodUsername
  • Roadie
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Favorite songs

I used to use Spotify in New York. Now I am in Tokyo and can’t access my favorite folder I created in New York. How can I access that?

  • Visitor
  • I used to use Spotify in New York. Now I am in Tokyo and can’t access my favorite folder I created in New York. How can I access that? 
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Open music video playing feature in Azeribaijan too.

Hi everyone! Hope you all are good, i want to let you know that this feature i mentioned above (i forgot what it called sorry ) isn’t avaible on our country (Azeribaijan ) it is possible to open this feature for us too? İ really love to use Spotify w...

  • Casual Listener
  • Hi everyone! Hope you all are good, i want to let you know that this feature i mentioned above (i forgot what it called sorry 😞  ) isn’t avaible on our country (Azeribaijan 🇦🇿) it is possible...
  • Aplesiespi
  • Casual Listener
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes