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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 738 Views
  • 0 replies
  • 2 likes
  • 738 Views
  • 0 replies
  • 2 likes

Repeat keeps turning on - won't autoplay

Hey everyone, The last few months have been really frustrating because if I click a song to play, it keeps looping as if I have repeat turned on. If I turn repeat off then my app just gets stuck on the song and won't play anything. I have my playback...

  • Casual Listener
  • Hey everyone,   The last few months have been really frustrating because if I click a song to play, it keeps looping as if I have repeat turned on. If I turn repeat off then my app just gets s...
  • rnr2001
  • Casual Listener
  • 866 Views
  • 3 replies
  • 1 likes
  • App & Features
  • 866 Views
  • 3 replies
  • 1 likes

Blend Playlist include tracks not listened to

The Blend is adding automatically tracks and marked them as me on the field "Added by". Tracks that I never heard of are shown with my profile photo on the mentioned field. Discussed the topic with spotify support agent and they described that the sy...

  • Casual Listener
  • The Blend is adding automatically tracks and marked them as me on the field "Added by". Tracks that I never heard of are shown with my profile photo on the mentioned field.  Discussed the topic...
  • 112 Views
  • 0 replies
  • 0 likes
  • blend playlist issue
  • 112 Views
  • 0 replies
  • 0 likes

Spotify HiFi in Pakistan

Hi, so recently as most of you would know, Spotify HiFi was announced. I'm starting this topic with regards to the release of the service globally as well as in Pakistan in particular. Does anyone have any idea? Plus it would help if the pricing was ...

  • Visitor
  • Hi, so recently as most of you would know, Spotify HiFi was announced. I'm starting this topic with regards to the release of the service globally as well as in Pakistan in particular. Does anyone ha...
  • garry247
  • Newbie
  • 212 Views
  • 2 replies
  • 0 likes
  • 212 Views
  • 2 replies
  • 0 likes

Did anyone else with a public Discover Weekly playlist lose all its followers?

I made my Discover Weekly playlist public a while ago, and it had garnered a meager 13 followers. A few days ago, I found the follower count reset to zero. Is the Discover Weekly playlist no longer something other users can see or follow?

  • Music Fan
  • I made my Discover Weekly playlist public a while ago, and it had garnered a meager 13 followers. A few days ago, I found the follower count reset to zero. Is the Discover Weekly playlist no longer s...
  • Adriananoboa
  • Casual Listener
  • 168 Views
  • 1 replies
  • 1 likes
  • 168 Views
  • 1 replies
  • 1 likes

Video Quality Is Poor on Desktop

When playing podcast videos on the Spotify desktop application, the quality is very poor. When checking the settings, there is no option to change video quality.

  • Casual Listener
  • When playing podcast videos on the Spotify desktop application, the quality is very poor. When checking the settings, there is no option to change video quality.
  • BMJYDK
  • Casual Listener
  • 1892 Views
  • 3 replies
  • 15 likes
  • video quality
  • 1892 Views
  • 3 replies
  • 15 likes

Spotify is playing the same song over and over.

I choose a playlist, the first song of the playlist is played, and then a song (the same song) begins playing and loops continuously. I’ve reset my password and tried several other and this same song plays over and over unless I manually pick another...

  • Regular
  • I choose a playlist, the first song of the playlist is played, and then a song (the same song) begins playing and loops continuously.  I’ve reset my password and tried several other and this sam...
  • RKordel1
  • Casual Listener
  • 347 Views
  • 5 replies
  • 1 likes
  • 347 Views
  • 5 replies
  • 1 likes

Colocar foto na pasta da playlist.

Boa Noite!Eu consigo colocar foto na pasta da playlist, não quero alterar a foto da playlist, mas sim da pasta que eu criei.Obrigado!!!

  • Visitor
  • Boa Noite! Eu consigo colocar foto na pasta da playlist, não quero alterar a foto da playlist, mas sim da pasta que eu criei. Obrigado!!!
  • Bittencourt
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Like button

Is there any way to get the heart button back? I really liked the old heart and I can’t stand the check mark like button.

  • Casual Listener
  • Is there any way to get the heart button back? I really liked the old heart and I can’t stand the check mark like button.
  • Ludwig2345
  • Newbie
  • 156 Views
  • 1 replies
  • 4 likes
  • 156 Views
  • 1 replies
  • 4 likes

How does anyone get customer service?

How does anyone get customer service for money taken out of their account when they have none? So far impossible. Blocked at every point.

  • Visitor
  • How does anyone get customer service for money taken out of their account when they have none?   So far impossible. Blocked at every point.  
  • user-removed
  • Not applicable
  • 863 Views
  • 30 replies
  • 0 likes
  • 863 Views
  • 30 replies
  • 0 likes

Lost the Plus Button that replaced the heart button

It made sorting and adding songs to playlists much more easier than just “Liking” a song and then opening in the new menu to add a song to said playlist. It also let you know wether you had this song in a specific playlist to begin with. Ik the backl...

  • Casual Listener
  • It made sorting and adding songs to playlists much more easier than just “Liking” a song and then opening in the new menu to add a song to said playlist. It also let you know wether you had this...
  • sedivy94
  • Visitor
  • 336 Views
  • 2 replies
  • 3 likes
  • 336 Views
  • 2 replies
  • 3 likes

Superuser Contribution Ads on Premium ???

Hey everyone, I have being a Premium user for some years now and I don't understand why I experienced ads on a new podcast I just started (Canapé Six Places). It was a clear identified unskippable 27 sec ad from Sephora. Could you clarify why is this...

  • Casual Listener
  • Hey everyone,   I have being a Premium user for some years now and I don't understand why I experienced ads on a new podcast I just started (Canapé Six Places). It was a clear identified unski...
  • z3i6bhogqzqzn0ram9e
  • Newbie
  • 560 Views
  • 7 replies
  • 1 likes
  • 560 Views
  • 7 replies
  • 1 likes

Volume Too Low on ALL bluetooth devices

I have done all i can through the equalizer on the app as well as CRANKING the volume all the way up on my phone. But on every Bluetooth Device (especially ear buds), Spotify is significantly lower than any other app, music or otherwise. Any way you ...

  • Casual Listener
  • I have done all i can through the equalizer on the app as well as CRANKING the volume all the way up on my phone. But on every Bluetooth Device (especially ear buds), Spotify is significantly lower t...
  • bryanBeatle771
  • Casual Listener
  • 191 Views
  • 2 replies
  • 0 likes
  • 191 Views
  • 2 replies
  • 0 likes

Disable auto start on Bluetooth??

When I connect to Bluetooth through my phone (Android version 12), the mobile Spotify app automatically loads itself AND starts playing -- even if the Spotify app was previously closed. This occurs even if the last app I used over Bluetooth was somet...

  • Newbie
  • When I connect to Bluetooth through my phone (Android version 12), the mobile Spotify app automatically loads itself AND starts playing -- even if the Spotify app was previously closed.   ...
  • arbour0713
  • Newbie
  • 408 Views
  • 2 replies
  • 3 likes
  • 408 Views
  • 2 replies
  • 3 likes

How to remove a song from all future recommendations?

I have tried adding it to a playlist, then removing it. It appears again as recommended. I have seen a similar thread about the same topic but was closed due to lack of interest which is very-very hard to believe. The primary reason a Youtuber or som...

  • Casual Listener
  • I have tried adding it to a playlist, then removing it. It appears again as recommended.   I have seen a similar thread about the same topic but was closed due to lack of interest which is ver...
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

A song is recommended whilst already in the playlist

Is there a particular reason (or rather any way to disable) to showing the exact same song as recommended while it is already part of the playlist?I'd like to build a proper, non-repeating 90s euro-dance playlist where no 2 songs are the same or simi...

  • Casual Listener
  • Is there a particular reason (or rather any way to disable) to showing the exact same song as recommended while it is already part of the playlist? I'd like to build a proper, non-repeating 90s euro...
  • 97 Views
  • 0 replies
  • 0 likes
  • 97 Views
  • 0 replies
  • 0 likes

Not compatible with siri in Chinese

When using Spotify in Chinese on iPhone, I can't control Spotify to play a specific playlist with Siri. For example If I say "hey,Siri,在Spotify上播放每日推荐四", Siri would reply that she can't find "每日推荐四", and if I say "hey, Siri, 在Spotify上播放daily mix 4", ...

  • Newbie
  • When using Spotify in Chinese on iPhone, I can't control Spotify to play a specific playlist with Siri. For example If I say "hey,Siri,在Spotify上播放每日推荐四", Siri would reply that she can't find "每日推荐四",...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Can a playlist on Free Spotify without using the app?

Only have an android, on Free Spotify, can I create a playlist/add songs to it without using the app?

  • Newbie
  • Only have an android, on Free Spotify, can I create a playlist/add songs to it without using the app?
  • ChooseAGoodUsername
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Favorite songs

I used to use Spotify in New York. Now I am in Tokyo and can’t access my favorite folder I created in New York. How can I access that?

  • Visitor
  • I used to use Spotify in New York. Now I am in Tokyo and can’t access my favorite folder I created in New York. How can I access that? 
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Open music video playing feature in Azeribaijan too.

Hi everyone! Hope you all are good, i want to let you know that this feature i mentioned above (i forgot what it called sorry ) isn’t avaible on our country (Azeribaijan ) it is possible to open this feature for us too? İ really love to use Spotify w...

  • Casual Listener
  • Hi everyone! Hope you all are good, i want to let you know that this feature i mentioned above (i forgot what it called sorry 😞  ) isn’t avaible on our country (Azeribaijan 🇦🇿) it is possible...
  • Aplesiespi
  • Casual Listener
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Library

Does anyone knows why if i dislike an album, the songs continue appearing at my library as my "liked" songs?

  • Visitor
  • Does anyone knows why if i dislike an album, the songs continue appearing at my library as my "liked" songs?
  • ChooseAGoodUsername
  • Roadie
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes