Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hey folks! Welcome to this month's Ongoing Issues Review where we keep you in the loop about some of the most trending ongoing issues reported here in the Spotify Community. This is where we share updates from behind the scenes and let you know what has been fixed, what we’re tracking, what we need your help with, and where things stand. You can check the full Ongoing Issue section here.
FIXED
1. Noiser network podcasts don’t play The original issue here has been fixed! If you're experiencing anything similar to this, make sure to let us know in the Help boards!
2. Laggy behaviour on iOS app We can confirm that this should now be resolved! If you're still having trouble, make sure to post a new thread in the relevant Help board here.
This has been dealt with! If you're experiencing any further issues, just restart the app on both devices.
8. Unable to search artists Our internal testing shows that this should be resolved now. Make sure your apps are all updated, perform a clean reinstall if necessary and let us know if the issue persists.
When you as a user have more than one Cast-enabled device on Android, the system sets Google's Cast as the only option in order to enable a new feature called dynamic grouping (allows you to add or remove speakers from a live session without needing to create a pre-set group).
With this enabled, it's currently not possible for Cast devices to play in our highest Lossless quality, but we are working on improving this so stay tuned for more information.
A fellow user of yours has tried to have just one Connect-capable speaker online at a time and has been able to listen in Lossless as a workaround so you can give that a try if you want. There is also an idea about changing the way devices appear in the Connect picker for Android, you can check it out and leave a vote and comment if you support it.
This is now fixed! You may need toupdate the appor log out > back in for a refresh.
If any issues persist, make sure to go toSettings >Privacy and Socialon mobile, and underSocialon desktop. There, check if you see the optionPlaylistsand toggle itON. By doing this, other Spotify users should be able to see the playlists you've added to your profile.
Our tech team has identified the root cause of the error message. To fix it, reach out to your Family plan manager and have them add or update the plan address here.
If they face any issues with entering the address, they can enter a Google Plus Code followed by a space and your province/ city. Once the address has been added/ updated, they can send you a new invite link.
Our tech team has made some changes backstage. This should be fixed now, so make sure you're running on your devices the latest version available for Spotify.
The right folks are looking into this, but for now we're not able to provide an exact timeline for a fix.
19. Recently played not updating on both mobile and desktop We've passed this on to the right team so they can investigate it further. We can’t promise a specific timeframe for a fix, but it’s a good idea to keep the app updated so you don’t miss any changes or improvements!
Spoken word content that had been uploaded as music tracks was previously available in managed accounts and this was a technical issue. This content has now been removed as managed accounts are designed as a music only product.
As for Spotify Kids - the content within Spotify Kids is hand-picked by a team of editors rather than through access to the entire Spotify catalogue.
21. Auto Play Randomly Not Working with Bluetooth in a Car The described behavior in this thread is not fully expected, but it is a known limitation given the current state of Offline Mode, Android background restrictions, and Spotify’s handling of Bluetooth processes. The experience may vary by device, Android version, and car infotainment system.
We've passed this on to the respective team so they can have a closer look. We're unable to provide an ETA for a fix at this time, but rest assured this will remain on our internal teams' radar.
Some creators can choose to serve their episodes via their own third-party servers. In these situations, their content will get streamed or downloaded in the quality the creators are providing it in.
Although we can't immediately commit to a timeframe in which this will be addressed, we do thank you for sharing your feedback with us. It has been noted as a future product improvement and it is on our radar.
We've passed the info on to the right team so that they can have a closer look, but we cannot commit to a specific timeframe for when this will be addressed.
We've gone ahead and passed your reports to the right team and they're currently looking into this. However, we can't commit to a specific timeline for this behavior to change.
Our internal teams are currently investigating this; new integrations are currently on hold while we make updates to improve reliability and performance.
We've been looking into this deeper with our team and we can confirm that this should now be possible with the ChatGPT Free tier too. Please test once again if the linking works for you and let us know how it goes.
Although we can't commit to an exact timeframe for when this app behaviour is going to be addressed, do keep your app up to date at all times. For anyone new here experiencing this, make sure to leave your details: Your affected device's make & model + your Spotify app version on the TV.
Our team have confirmed that the issue doesn't occur on the latest app version, so please update your apps and test if that's the case for you too. If you're still experiencing this, make sure to let us know the details shared in the thread.
In theNvidia Shield’s settings, go to:settings>device preferences>display & sound>advanced sound settingsanddisable "Match content audio resolution - Preserve audio bit depth and sampling rate over HDMI".
After this is done, either a force stop of the Spotify app is recommended and/or a cold restart of the device by unplugging the power cord (and other cables as well should be helpful). Then start the device again.
As for the issue itself - make sure to send us the date +timestamp + time zone of when you reproduced it.
If anyone is experiencing this, make sure to leave your device details in the thread (your speaker device's name and exact version + the exact Spotify version you're currently running), alongside any additional troubleshooting you've covered (switching networks, devices, etc.) ✍️
We've passed your comments to our tech folks so they can have another look into this. To aid us in the investigation, share with us the following info:
Version 1.2.81 should be out now! Could you let us know if everything looks good? If you don't see a pending update under your profile picture in the top right corner of the app, you can try reinstalling Spotify instead - that should do the trick.
What if you spot an OI?
Check our Ongoing Issues board and hit +VOTE if you’re affected — it helps us prioritize!
Need quick help? Post your question in the Help Boards.
