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Desktop (Windows)

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Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • LukaMatsunoki
  • Visitor
  • 43806 Views
  • 76 replies
  • 26 likes
  • 43806 Views
  • 76 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 71231 Views
  • 268 replies
  • 21 likes
  • 71231 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5012 Views
  • 1 replies
  • 6 likes
  • 5012 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145032 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145032 Views
  • 0 replies
  • 26 likes

Superuser Contribution Error Code 4. Forever.

I'm constantly stuck with ERROR CODE 4, meaning that the internet connection is not detected. My computer is fully connected to the internet. The only app that I'm having a problem with is Spotify. This only happens on my Windows app. I've been using...

  • Regular
  • I'm constantly stuck with ERROR CODE 4, meaning that the internet connection is not detected. My computer is fully connected to the internet. The only app that I'm having a problem with is Spotify. T...
  • MStanbrook
  • Music Fan
  • 2604 Views
  • 10 replies
  • 5 likes
  • error 4
    error code 4
  • 2604 Views
  • 10 replies
  • 5 likes

Superuser Contribution Can't play through external speakers

PlanPremiumCountryUSADeviceLenovo ThinkPad T480s / Focusrite Scarlett 18i8Operating SystemWindows 10 My Question or IssueWhen I try and play any song on Spotify through my default audio playback device (Scarlett 18i8 USB) I get the "Spotify can not p...

  • Casual Listener
  • Plan Premium Country USA Device Lenovo ThinkPad T480s / Focusrite Scarlett 18i8 Operating System Windows 10   My Question or Issue When I try and play any song on Spotify through my de...
  • Xenia
  • Moderator
  • 707 Views
  • 3 replies
  • 0 likes
  • 707 Views
  • 3 replies
  • 0 likes

Superuser Contribution Kaspersky Internet Security affecting Desktop Application

PlanPremiumCountryMalaysiaDeviceHP Envy 360Operating SystemWindows 10 My Question or IssueHi, I've noticed that when I enable my antivirus software (Kaspersky Internet Security) the Spotify Desktop app fails to function properly. Below I've attached ...

  • Casual Listener
  • Plan Premium Country Malaysia Device HP Envy 360 Operating System Windows 10   My Question or Issue Hi, I've noticed that when I enable my antivirus software (Kaspersky Internet Securi...
  • Elena
  • Moderator
  • 2509 Views
  • 3 replies
  • 0 likes
  • 2509 Views
  • 3 replies
  • 0 likes

Spotify does not start unless killed vis task manager and restarted (Win7)

I launch Spotify, nothing launches in the dekstop, 4 spotify.exe32's start in task manager. The run lines are: spotify.exe --type=crashpad-handler /prefetch:7 --max-uploads=5 --max-db-size=20 --max-db-age=5 "--database=C:\Users\Jim\AppData\Local\Spot...

  • Regular
  • I launch Spotify, nothing launches in the dekstop, 4 spotify.exe32's start in task manager.  The run lines are:   spotify.exe --type=crashpad-handler /prefetch:7 --max-uploads=5 --max-db-...
  • mickleby
  • Casual Listener
  • 778 Views
  • 1 replies
  • 0 likes
  • Windows
  • 778 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Spotify Connect] Won't detect between PC and Phone

PlanPremiumCountryUSA DeviceCustom Win10 Desktop, Win10 Lenovo Laptop, Android Pixel 2 (Android Pie) My Question or Issue For a while now, none of my Windows PC's will detect my phone as an option to connect, and vice versa. This used to work between...

  • Casual Listener
  • Plan Premium Country USA   Device Custom Win10 Desktop, Win10 Lenovo Laptop, Android Pixel 2 (Android Pie)   My Question or Issue  For a while now, none of my Windows PC's wil...
  • MafeG
  • Spotify Legend
  • 1840 Views
  • 5 replies
  • 0 likes
  • 1840 Views
  • 5 replies
  • 0 likes

Superuser Contribution [Desktop][Other] spotify won't play anything at all

Every time I try to play something on Spotify, it says "This content is not available". Sometimes when I try to log in it says that my firewall might be blocking Spotify. I have checked the firewall. It is set to allow Spotify. I tried changing the p...

  • Newbie
  • Every time I try to play something on Spotify, it says "This content is not available". Sometimes when I try to log in it says that my firewall might be blocking Spotify. I have checked the firewall....
  • Eni
  • Moderator
  • 266 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Connect] Stop taking up screen real estate on desktop with Connect with Facebook

The latest update now has a side panel on desktop with "Connect to Facebook". There is no way to dismiss/remove this panel. I don't have a facebook account. I don't want a facebook account. I'll never have a facebook account. I'm not paying a subscri...

  • Visitor
  • The latest update now has a side panel on desktop with "Connect to Facebook".  There is no way to dismiss/remove this panel.  I don't have a facebook account.  I don't want a facebook ...
  • Alex
  • Spotify Legend
  • 702 Views
  • 11 replies
  • 3 likes
  • Connect
    Desktop
  • 702 Views
  • 11 replies
  • 3 likes

Superuser Contribution This content is not available

PlanPremiumCountryUSDeviceIphoneOperating SystemWindows My Question or IssueCan't see or play this song on my desktop but can play it from mobile. Also if I start the song from mobile it will play on desktop or Sonos Connect. See the attached screen ...

  • Music Fan
  • Plan Premium Country US Device Iphone Operating System Windows   My Question or Issue Can't see or play this song on my desktop but can play it from mobile. Also if I start the song fr...
  • Alex
  • Spotify Legend
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Uploading music using delivery systems

PlanPremiumCountryNorwayDevice(Windows)Operating System(Windows 10.) My Question or IssueI run a recordlabel that are putting more and more releases on Spotify, and using an aggregator is starting to take too long and being too expencive. So I am loo...

  • Newbie
  • Plan Premium Country Norway Device (Windows) Operating System (Windows 10.)   My Question or Issue I run a recordlabel that are putting more and more releases on Spotify, and using an ...
  • Maxim
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • Whispering Voice Records
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Too many ads (even after the previous time)

There was a previous discussion about how there were about 3 - 5 ads after almost every single track as well as overlapping ads, which was addressed and said to be fixed. However, on my Windows 10 PC, I still get around 3 - 5 ads every song or two, a...

  • Newbie
  • There was a previous discussion about how there were about 3 - 5 ads after almost every single track as well as overlapping ads, which was addressed and said to be fixed. However, on my Windows 10 PC...
  • Alex
  • Spotify Legend
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

no more context menu at right click

PlanPremiumCountryGermanyDevicelaptopOperating SystemWindows 10 My Question or Issuethere is no more context menu when your right click the song currently playing in the lower left corner. I used to add a song to my playlist that way

  • Roadie
  •   Plan Premium Country Germany Device laptop Operating System Windows 10   My Question or Issue there is no more context menu when your right click the song currently playing in ...
  • AdamDam
  • Spotify Star
  • 941 Views
  • 1 replies
  • 2 likes
  • menu
  • 941 Views
  • 1 replies
  • 2 likes

[Desktop][Developer] desktop: can no longer right click on album artwork

with the recent spotify update, I can no longer right click on the album artwork in the bottom left hand corner to add a song to a playlist etc.? this is so annoying as if the song is apart of quite a lengthy playlist i will have to scroll to find it...

  • Visitor
  • with the recent spotify update, I can no longer right click on the album artwork in the bottom left hand corner to add a song to a playlist etc.? this is so annoying as if the song is apart of quite ...
  • amb0817
  • Regular
  • 361 Views
  • 2 replies
  • 2 likes
  • Desktop
    Developer
  • 361 Views
  • 2 replies
  • 2 likes

Solved!! [Playlists] Display active playlist

As a user, I expect a way to easily navigate back to the active playlist as I browse other music. The only current way is via the sidebar; however, this only works for saved playlists and can become overwhelming to look at when there is a large amoun...

  • Regular
  • As a user, I expect a way to easily navigate back to the active playlist as I browse other music. The only current way is via the sidebar; however, this only works for saved playlists and can become ...
  • AdamDam
  • Spotify Star
  • 669 Views
  • 1 replies
  • 0 likes
  • Playlists
  • 669 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple devices

PlanFree/Premium PremiumCountry Canada Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iphone ipad windowsOperating System(iOS 10, Android Oreo, Windows 10,etc.) ios10 windows 10 My Question or Issue I have started using more devices lately...

  • Regular
  • Plan Free/Premium Premium Country Canada   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iphone ipad windows Operating System (iOS 10, Android Oreo, Windows 10,etc.) i...
  • CarlosE
  • Moderator
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist page on profile blank

PlanPremiumCountryUKDeviceSurfacebook 2Operating SystemWindows 10 My Question or IssueWhen I click on the see all playlists on my profile, it comes up with a blank page and my username at the top becomes without the '?' on the end. This also happens ...

  • Casual Listener
  • Plan Premium Country UK Device Surfacebook 2 Operating System Windows 10   My Question or Issue When I click on the see all playlists on my profile, it comes up with a blank page and m...
  • Alex
  • Spotify Legend
  • 931 Views
  • 6 replies
  • 0 likes
  • 931 Views
  • 6 replies
  • 0 likes

Superuser Contribution Sidebar is greyed out

Couldn't find any info on this in the forum so I thought I'd post about it. The desktop app seems to sometimes grey out various buttons, specifically the left sidebar buttons. It's so far happened a couple times since the update. It doesn't break any...

  • Regular
  • Couldn't find any info on this in the forum so I thought I'd post about it.    The desktop app seems to sometimes grey out various buttons, specifically the left sidebar buttons. It's so ...
  • Ver
  • Spotify Legend
  • 1413 Views
  • 7 replies
  • 1 likes
  • bug
    Desktop
    Windows
  • 1413 Views
  • 7 replies
  • 1 likes

Superuser Contribution fullscreen video bug after ad

PlanPremiumCountryUSADeviceWindows 10 App (1.1.64.561.g71bd09eb-a) Operating SystemWindows 10 My Question or Issue When I am watching a video podcast (JRE) in full-screen, an ad-break is non-video, when the video resumes, the play area covers the ent...

  • Gig Goer
  • Plan Premium Country USA Device Windows 10 App (1.1.64.561.g71bd09eb-a)  Operating System Windows 10   My Question or Issue   When I am watching a video podcast (JRE) in ful...
  • benreeves
  • Newbie
  • 952 Views
  • 8 replies
  • 0 likes
  • 952 Views
  • 8 replies
  • 0 likes

Desktop not using Trusted Root CA Store

PlanPremiumCountryUnited StatesDeviceCorporate Domain Joined Lenovo DesktopOperating SystemWindows 10I have the desktop application installed, and we recently deployed an HTTP/S Proxy in my network. In the past, Spotify was functioning fine with the ...

  • Casual Listener
  • Plan Premium Country United States Device Corporate Domain Joined Lenovo Desktop Operating System Windows 10 I have the desktop application installed, and we recently deployed an HTTP/S Pro...
  • albi17
  • Newbie
  • 706 Views
  • 1 replies
  • 2 likes
  • https
    proxy
  • 706 Views
  • 1 replies
  • 2 likes

Superuser Contribution windows 10 - after playing a album spotify opened automaticly webpages (bruteforcing)

PlanFree DeviceProcessor Intel(R) Xeon(R)**bleep** 2.10 GHz (2 processors)Installed RAM 32/0 GBSystem type 64-bit operating system, x64-based processorOperating SystemWindows 10 My Question or IssuehelloI was working and I was listening to music when...

  • Casual Listener
  •   Plan Free   Device Processor Intel(R) Xeon(R)**bleep** 2.10 GHz (2 processors) Installed RAM 32/0 GB System type 64-bit operating system, x64-based processor Operating System ...
  • MafeG
  • Spotify Legend
  • 405 Views
  • 1 replies
  • 0 likes
  • bug
  • 405 Views
  • 1 replies
  • 0 likes