Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1676 Views

0 replies

2 likes

  • 1676 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145610 Views

83 replies

27 likes

  • 145610 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130569 Views

294 replies

22 likes

  • 130569 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10983 Views

1 replies

6 likes

  • 10983 Views
  • 1 replies
  • 6 likes

[Desktop] Modify "don't like a composer" to actually have an effect.

Make sure that when a user clicks "I don't like Maurice Ravel" (or any other composer) that you stop giving 3 pieces by Ravel in every Radar and Weekly release from then on. The button doesn't work, and never has for the months I have been a Premium ...

Casual Listener

Make sure that when a user clicks "I don't like Maurice Ravel" (or any other composer) that you stop giving 3 pieces by Ravel in every Radar and Weekly release from then on. The button doesn't work, ...

325 Views

0 replies

1 likes

Desktop
  • 325 Views
  • 0 replies
  • 1 likes

Superuser Contribution Volume slider won't slide with touch

PlanPremiumCountryNorwayDeviceAsus zenbook flip 14Operating SystemWindows 10My Question or IssueSince the big desktop redesign in March the volume slider in the lower right corner won't slide anymore when trying to slide it using the touchscreen on m...

Regular

Plan Premium Country Norway Device Asus zenbook flip 14 Operating System Windows 10 My Question or Issue Since the big desktop redesign in March the volume slider in the lower right corner w...

DanChiper

Newbie

705 Views

4 replies

0 likes

  • 705 Views
  • 4 replies
  • 0 likes

UX - add a way to add shortcut to left menu + song list on artist page

PlanPremiumCountryFrance DeviceWindows store appOperating SystemWindows 10 latest update My Question or IssueSince the new UI there are missing shortcut, in my case the "made for you" page was really useful. To solve this I propose to add way to add ...

Casual Listener

Plan Premium Country France   Device Windows store app Operating System Windows 10 latest update   My Question or Issue Since the new UI there are missing shortcut, in my case th...

Billy-J

Spotify Star

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution No songs on artist page. Incorrect name of the artist?

PlanPremiumOperating SystemWindows 10 My Question or IssueSome artists are incorrectly displayed on the desktop version, when you go to the artist page there are no songs.I did a clean reinstall of Spotify. I installed the latest version from the Win...

Regular

Plan Premium Operating System Windows 10   My Question or Issue Some artists are incorrectly displayed on the desktop version, when you go to the artist page there are no songs. I did a c...

Novy

Moderator

809 Views

12 replies

0 likes

  • 809 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution Spotify is not working properly with Discord

PlanFreeCountryCanadaDeviceDesktopOperating SystemWindows 10 My Question or IssueSo recently my Spotify application has not been working properly with my discord application. Songs that I am listening to on the Spotify app does not show up on my disc...

Regular

Plan Free Country Canada Device Desktop Operating System Windows 10   My Question or Issue So recently my Spotify application has not been working properly with my discord application....

cloud3214

Casual Listener

33759 Views

39 replies

0 likes

  • 33759 Views
  • 39 replies
  • 0 likes

[Desktop] Spotify keep on comes out something went wrong please reload page when opening the app

After installed, I cannot used the application and keeps on popped out something went wring which causes I could not use the application. Hopefully the team can help me out soon.

Visitor

After installed, I cannot used the application and keeps on popped out something went wring which causes I could not use the application. Hopefully the team can help me out soon.

260 Views

0 replies

1 likes

Desktop
Other
  • 260 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Shuffle seems very predictable

PlanPremiumCountryThe NetherlandsMy Question or IssueIt seems as if shuffle always creates a similar playlist, regardless of whether I turn it on after starting the playlist or not. For example, I listen to the Spotify playlist "Werkdag FM" often and...

Casual Listener

Plan Premium Country The Netherlands My Question or Issue It seems as if shuffle always creates a similar playlist, regardless of whether I turn it on after starting the playlist or not. For exa...

Mihail

Spotify Legend

1306 Views

3 replies

1 likes

  • 1306 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Can't Log in (auth:15)

PlanPremiumCountryRussiaDevicePCOperating SystemWindows 10 Pro My Question or IssueI can't log in to my account due to an authentication (error:15)To solve this problem I tried the following solutions:1. Added spotify.exe to the windows Defender excl...

Casual Listener

Plan Premium Country Russia Device PC Operating System Windows 10 Pro   My Question or Issue I can't log in to my account due to an authentication (error:15) To solve this problem I t...

Novy

Moderator

7733 Views

7 replies

0 likes

  • 7733 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution [Playlists] I can't see the track numbers in my playlist

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueOn one playlist instead of number of song i can see only note, but on others normally i can see the song numbers. Also i can see "release date" under which nothing is written, whe...

Casual Listener

Plan Premium Country Poland Operating System Windows 10   My Question or Issue On one playlist instead of number of song i can see only note, but on others normally i can see the song nu...

Kypres

Casual Listener

26235 Views

26 replies

1 likes

  • 26235 Views
  • 26 replies
  • 1 likes

Superuser Contribution Reduced Animations Setting

My Question or IssueIt would be nice to have a reduced animations On/Off setting (some devices have this as an OS setting that the app may be able to default the value to). The recent 2021 desktop UI update introduced an animated equalizer next to th...

Casual Listener

My Question or Issue It would be nice to have a reduced animations On/Off setting (some devices have this as an OS setting that the app may be able to default the value to).   The recent 2021...

Shaylynnr

Visitor

2242 Views

2 replies

2 likes

Animations
Desktop (Windows)
settings
UI
  • 2242 Views
  • 2 replies
  • 2 likes

Superuser Contribution Podcast playlist only shuffle plays

PlanPremiumCountryBrasilDeviceLenovo Ideapad L340Operating SystemWindows 10 My Question or IssuePodcast playlists do not play in order. I have tried to sort it by different categories, like oldest first, newest first, but the queue doesn't follow it ...

Newbie

Plan Premium Country Brasil Device Lenovo Ideapad L340 Operating System Windows 10   My Question or Issue Podcast playlists do not play in order. I have tried to sort it by different c...

Mihail

Spotify Legend

1338 Views

1 replies

0 likes

podcast
shuffle
  • 1338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Instantly Crashes/Exits on Random

This update broke the experience for me. Can't even listen to music on my PC anymore. I've never experienced Spotify (Desktop Win10) application crashing on me. Ever since the latest update, Spotify would randomly crash (disappear instantly) Turning ...

Regular

This update broke the experience for me. Can't even listen to music on my PC anymore.   I've never experienced Spotify (Desktop Win10) application crashing on me.   Ever since th...

Mihail

Spotify Legend

481 Views

2 replies

0 likes

  • 481 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't sort music in artist's liked songs

PlanPremiumCountryPakistanDeviceSamsung Note 8Operating SystemWindows 10, Android My Question or IssueWhen I go to the artist page and see the liked songs for that artist, I can't sort the music.

Casual Listener

Plan Premium Country Pakistan Device Samsung Note 8 Operating System Windows 10, Android   My Question or Issue When I go to the artist page and see the liked songs for that artist, I ...

Mihail

Spotify Legend

585 Views

2 replies

1 likes

Android
artist
liked songs
  • 585 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify Web Player not working

PlanFreeCountryEarthDeviceLaptopOperating SystemWindows 10 My Question or IssueMy laptop shut off automatically and Spotify won’t play when I’m on web player. This happens when it automatically turns off. I can’t play anything when it has the green “...

Casual Listener

  Plan Free Country Earth Device Laptop Operating System Windows 10   My Question or Issue My laptop shut off automatically and Spotify won’t play when I’m on web player. This ha...

Mihail

Spotify Legend

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subfolder's aren't displayed in tile view

DevicePCOperating SystemWindows 10 Pro My Question or IssueAfter delaying the new UI for about 6 month's now it now forced me to use the new one which on Android device is fine but PC is just terrible.Not being able to scroll through the complete son...

Casual Listener

Device PC Operating System Windows 10 Pro   My Question or Issue After delaying the new UI for about 6 month's now it now forced me to use the new one which on Android device is fine but P...

Alex

Spotify Legend

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

R.I.P old interface

Desktop now removes ui.experience_override="classic" if you add it to the prefs file. Seems we are stuck with this awful UI and no recognition from Spotify of the overwhelming amount of complaints raised against it. Time to look at what the competiti...

Casual Listener

Desktop now removes ui.experience_override="classic" if you add it to the prefs file. Seems we are stuck with this awful UI and no recognition from Spotify of the overwhelming amount of complain...

sebasmart

Casual Listener

913 Views

5 replies

8 likes

  • 913 Views
  • 5 replies
  • 8 likes

Superuser Contribution Skipping and immediately jumping into song results in wrong location

PlanPremiumOperating SystemWindows 10Spotify Version1.1.59.712.g54f36e5d-a My IssueI have stumpled upon this bug for some time now and decided to report it since I am able to make this happen every time I try.When I skip a song and press to jump in t...

Newbie

Plan Premium Operating System Windows 10 Spotify Version 1.1.59.712.g54f36e5d-a   My Issue I have stumpled upon this bug for some time now and decided to report it since I am able to mak...

CarlosE

Spotify Legend

542 Views

1 replies

0 likes

  • 542 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently played page is not regularly updated

Hello.I don't know, but from today (not after updating) Spotify page 'Recently played) is not updated after playing new album, playlist, ETC.On web browser version this problem doesn't exist.Please, could You look on It?Thank You.Marco Oros(iOS 10, A...

Roadie

Hello. I don't know, but from today (not after updating) Spotify page 'Recently played) is not updated after playing new album, playlist, ETC. On web browser version this problem doesn't exist. Pl...

Novy

Moderator

1115 Views

2 replies

1 likes

  • 1115 Views
  • 2 replies
  • 1 likes

Superuser Contribution "Can't play the current song" - problem with continuous playback

PlanPremiumCountryUnited KingdomDeviceDesktopOperating SystemWindows 10 My Question or Issue My playback is stoping in random time. I recorded short video with the problem. This is not problem with connection (I have stable 100mbps). I tried TIDAL in...

Regular

  Plan Premium Country United Kingdom Device Desktop Operating System Windows 10   My Question or Issue   My playback is stoping in random time. I recorded short video with...

Alex

Spotify Legend

1292 Views

11 replies

0 likes

  • 1292 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution Windows App crashing after 1-2 minutes

PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or Issue When I try to use the Desktop app, it crashes before it makes it to the end of the first song in the playlist. Possible fixes that I've already tried (and have failed):I have...

Music Fan

Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue   When I try to use the Desktop app, it crashes before it makes it to the end of the first so...

CarlosE

Spotify Legend

5269 Views

38 replies

2 likes

  • 5269 Views
  • 38 replies
  • 2 likes