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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 133771 Views
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  • 24 likes
  • Mac
    Windows
  • 133771 Views
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  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50529 Views
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  • 32 likes
  • Windows
  • 50529 Views
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Solved!!Superuser Contribution Queue and Chronology

PlanFreeCountry DevicePcOperating SystemWindows My Question or IssueQueue and Chronology don't work when I use the app from the Pc. A news from this morning, I don't know why. My profile looks like dead.

  • Visitor
  •   Plan Free Country   Device Pc Operating System Windows   My Question or Issue Queue and Chronology don't work when I use the app from the Pc. A news from this morning, I d...
  • Ivan
  • Spotify Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
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Superuser Contribution Music stops playing

PlanPremiumCountry DeviceBoth on my pc, laptop and iphone 8Operating SystemEverything is up to date My Question or IssueI get to play about 20 seconds. Sometimes more and sometimes less. And then my music just stops until I got hit the play button ag...

  • Visitor
  • Plan Premium Country   Device Both on my pc, laptop and iphone 8 Operating System Everything is up to date   My Question or Issue I get to play about 20 seconds. Sometimes more an...
  • Ivan
  • Spotify Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • bug
  • 232 Views
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Latest version incorrectly detects proxy and fails to connect

One of your programmers appears to have broken the desktop version of Spotify as of this week - where is the QA on these projects?! Problem:I was presented with a situation this morning where Spotify desktop was displaying the cannot connect error du...

  • Newbie
  • One of your programmers appears to have broken the desktop version of Spotify as of this week - where is the QA on these projects?!   Problem: I was presented with a situation this morning wh...
  • 641 Views
  • 0 replies
  • 0 likes
  • firewall
    proxy
    Sophos
    utm
  • 641 Views
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Solved!! Spotify isn't working on a desktop

PlanPremiumCountryCzech RepublicDeviceLenovo Yoga C740-15IMLOperating SystemWindows 10 My Question or IssueI've been using Spotify Premium on my PC for almost 4 months without any issues, but couple days ago it just stopped working. I didn't do any u...

  • Casual Listener
  • Plan Premium Country Czech Republic Device Lenovo Yoga C740-15IML Operating System Windows 10   My Question or Issue I've been using Spotify Premium on my PC for almost 4 months withou...
  • PrettyMuchSwiss
  • Composer
  • 1149 Views
  • 3 replies
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  • Troubleshooting
  • 1149 Views
  • 3 replies
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Superuser Contribution One person not showing up on friend activity?

PlanPremiumCountryUKOperating SystemWindows 10 My Question or IssueOnly some of my friends are showing up on friend activity. I have looked at threads which said that it's been fixed but they're still not showing up on my activity. And no, they haven...

  • Visitor
  • Plan Premium Country UK Operating System Windows 10   My Question or Issue Only some of my friends are showing up on friend activity. I have looked at threads which said that it's been f...
  • Mihail
  • Spotify Legend
  • 11984 Views
  • 12 replies
  • 7 likes
  • 11984 Views
  • 12 replies
  • 7 likes

Superuser Contribution Artist I've never played or heard of appears on Home - Recently Played

While on the home section under Recently Played, this artist called Char appears. I've never listened or heard of this artist before, so why is it appearing? Clicking the 3 dots does not allow me the option to remove him. I've uninstalled the desktop...

  • Music Fan
  • While on the home section under Recently Played, this artist called Char appears. I've never listened or heard of this artist before, so why is it appearing? Clicking the 3 dots does not allow me the...
  • Petya
  • Community Legend
  • 387 Views
  • 3 replies
  • 1 likes
  • Desktop
  • 387 Views
  • 3 replies
  • 1 likes

Superuser Contribution Play queue suddently starts playing metal songs again and again

PlanPremiumCountryGermanDeviceAsus laptopOperating SystemWindows 10 My Question or IssueWhenever I stop whatever I played and let Spotify be quiet for a while but keep it open, after a while, it will suddently start playing metal music from the play ...

  • Not applicable
  • Plan Premium Country German Device Asus laptop Operating System Windows 10   My Question or Issue Whenever I stop whatever I played and let Spotify be quiet for a while but keep it ope...
  • Mario
  • Moderator
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution how to change the genres of your artistpage?

Busy looking around for 30 minutes and not idea where to post this or where to find an answer.through everynoise.com I found out my own band is labeled in only 1 very specific genre. This is not correct as we are much broader and not even countryspec...

  • Casual Listener
  • Busy looking around for 30 minutes and not idea where to post this or where to find an answer. through everynoise.com  I found out my own band is labeled in only 1 very specific genre. This is ...
  • Danpatra
  • Regular
  • 4026 Views
  • 5 replies
  • 0 likes
  • Artist
  • 4026 Views
  • 5 replies
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Error 30 on LOG IN

Plan/PremiumCountryisrael Operating SystemWindows 10(zooberi72)My Question or Issuegood weekI have a Premium Spotify on the computer but I tried to log in I couldn'tI tried to delete, I tried to see what the problem wasBut I couldn't be happier if yo...

  • Visitor
  •   Plan /Premium Country israel   Operating System Windows 10(zooberi72) My Question or Issue good week I have a Premium Spotify on the computer but I tried to log in I couldn't I...
  • MauriceMV
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Songs downloaded on Phone, However not on Desktop App.

PlanPremiumCountryUnited KingdomDeviceLenovo Ideapad Z500Operating SystemWindows 8.1 My Question or IssueI paid for Premium yesterday night, where I decided to download one of my playlists, and then tried downloading them on Desktop, but turns out I ...

  • Newbie
  • Plan Premium Country United Kingdom Device Lenovo Ideapad Z500 Operating System Windows 8.1   My Question or Issue I paid for Premium yesterday night, where I decided to download one o...
  • 178 Views
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  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cant buy premium

Hi, I want to bay a premium to my account, but when I select the PayPal option where I have enough money to pay the premium. Why do I need to give a credit card? I want to pay without a credit card. I can't do that?

  • Visitor
  • Hi, I want to bay a premium to my account, but when I select the PayPal option where I have enough money to pay the premium. Why do I need to give a credit card? I want to pay without a credit card. ...
  • Ivan
  • Spotify Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Inappropriate ad

I just had to sit through an ad titled "Baby Keem" and... MY GOSH THE EXPLICIT LANGUAGE! I can't tell you how many times the words f*** and bi*** were said, not to mention the ad opens with a guy talking about "sitting on my face"... I understand the...

  • Casual Listener
  • I just had to sit through an ad titled "Baby Keem" and... MY GOSH THE EXPLICIT LANGUAGE! I can't tell you how many times the words f*** and bi*** were said, not to mention the ad opens with a guy tal...
  • --7
  • Casual Listener
  • 344 Views
  • 2 replies
  • 0 likes
  • Ad
  • 344 Views
  • 2 replies
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Superuser Contribution Can't disable Spotify on start-up

When I turn off the launch on system startup option on Windows, it doesn't do anything. I've triple-checked to make sure that it was off, and it always is, but Spotify still starts up when my computer does. I can't turn it off through task manager ei...

  • Casual Listener
  • When I turn off the launch on system startup option on Windows, it doesn't do anything. I've triple-checked to make sure that it was off, and it always is, but Spotify still starts up when my co...
  • Petya
  • Community Legend
  • 648 Views
  • 5 replies
  • 0 likes
  • 648 Views
  • 5 replies
  • 0 likes

Superuser Contribution [Bug][Desktop][Android] Hide this song hasn't worked for 9 months

PlanPremiumCountryUSDevice(Google Pixel, Samsung Note 8, Custom PC, MSI Laptop)Operating System(Android **bleep**-name, Windows 10)My Question or IssueOn the playlist radio the "Hide this song" button does f-all. Not a single thing. Android used to b...

  • Casual Listener
  • Plan Premium Country US Device (Google Pixel, Samsung Note 8, Custom PC, MSI Laptop) Operating System (Android **bleep**-name, Windows 10) My Question or Issue On the playlist radio the "Hid...
  • Xenia
  • Moderator
  • 706 Views
  • 4 replies
  • 1 likes
  • bug
    Desktop
    Spotify doesn't care
    Unaddressed
  • 706 Views
  • 4 replies
  • 1 likes

Syncing local files from desktop to Iphone 6s broken.

I've gone through the help sections with no success, I'm trying to install local songs to my phone via my desktop PC. I am using an Iphone 6s and both devices are fully updated(today). It's worked in the past it's always hit and miss. At the moment i...

  • Casual Listener
  • I've gone through the help sections with no success, I'm trying to install local songs to my phone via my desktop PC. I am using an Iphone 6s and both devices are fully updated(today). It's worked in...
  • ottoyouds
  • Casual Listener
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue gets deleted when switching devices

Dear Spotify, I live in constant fear of losing my queue. I use Spotify Premium on three devices: A stationary computer at home with Win10 that is connected to hifi-speakers, a laptop with Win10 which I carry to work and university and an Android cel...

  • Casual Listener
  • Dear Spotify,   I live in constant fear of losing my queue.   I use Spotify Premium on three devices: A stationary computer at home with Win10 that is connected to hifi-speakers, a lapt...
  • Eni
  • Moderator
  • 263 Views
  • 3 replies
  • 3 likes
  • 263 Views
  • 3 replies
  • 3 likes

199 new songs on Release Radar?

My new Release Radar from today has 199 songs - why, and anyone else with more than the usual 30 tracks? Is it a test rollout for random users?

  • Roadie
  • My new Release Radar from today has 199 songs - why, and anyone else with more than the usual 30 tracks? Is it a test rollout for random users?
  • hans-jürgen
  • Roadie
  • 1056 Views
  • 4 replies
  • 1 likes
  • 1056 Views
  • 4 replies
  • 1 likes

64 Bit Spotify

PlanFreeCountryUK DevicePCOperating SystemWindows 10 My Question or IssueSpotify 32 bit doesn't work on my PC which is 64 bit with Windows 10. It keeps crashing the system or slowing it down. I've spoken to Spotify help desk about it and they say the...

  • Newbie
  • Plan Free Country UK   Device PC Operating System Windows 10   My Question or Issue Spotify 32 bit doesn't work on my PC which is 64 bit with Windows 10.  It keeps crashing ...
  • MauriceMV
  • Spotify Star
  • 392 Views
  • 1 replies
  • 1 likes
  • 392 Views
  • 1 replies
  • 1 likes

Help! Media Keys Not Working WIth Win 10 Spotify App

Plan - PremiumCountry - CanadaDevice - Lenovo M900x TinyOperating System - Windows 10, latest version, fully updated My Question or Issue - I use an MS Comfort Curve 2000 v1.0 keyboard and the forward / back media keys will not work with the Win 10 a...

  • Casual Listener
  • Plan - Premium Country - Canada Device - Lenovo M900x Tiny Operating System - Windows 10, latest version, fully updated   My Question or Issue - I use an MS Comfort Curve 2000 v1.0 key...
  • camdanvan
  • Casual Listener
  • 450 Views
  • 2 replies
  • 0 likes
  • 450 Views
  • 2 replies
  • 0 likes

Can´t hear anythign when palying at Spotify App

PlanPremiumCountryUSADevicePC Lenovo W530 Operating SystemWindows 10 My Question or IssueWhile I can hear when using the Spotify web, I can't when using the app.I am palying it at my phone and can select my PC as device but as soon as I select my PC ...

  • Visitor
  • Plan Premium Country USA Device PC Lenovo W530   Operating System Windows 10   My Question or Issue While I can hear when using the Spotify web, I can't when using the app. I am...
  • Pinehurst_Ken
  • Regular
  • 249 Views
  • 2 replies
  • 0 likes
  • 249 Views
  • 2 replies
  • 0 likes