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Desktop (Windows)

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Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 39231 Views
  • 75 replies
  • 26 likes
  • 39231 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 67303 Views
  • 265 replies
  • 21 likes
  • 67303 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4703 Views
  • 1 replies
  • 6 likes
  • 4703 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144691 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144691 Views
  • 0 replies
  • 26 likes

[Desktop] Blank podcast window

Plan: Family PremiumCountry: Japan Device: Desktop My Question or IssueI was excited to hear my favorite podcast on my descktop, but every time I try to access my podcast list, all I see is a blank page. Desktop podcast not yet released?

  • Visitor
  • Plan: Family Premium Country: Japan   Device: Desktop   My Question or Issue I was excited to hear my favorite podcast on my descktop, but every time I try to access my...
  • 325 Views
  • 0 replies
  • 0 likes
  • 325 Views
  • 0 replies
  • 0 likes

Suggestion in 'Liked songs' list

Operating SystemWindows 10 My QuestionIs it possible to add a sorting system to the favourites (Liked sogs on pc) like fr instance in sorting favourites alphabetically?

  • Visitor
  • Operating System Windows 10   My Question Is it possible to add a sorting system to the favourites (Liked sogs on pc) like fr instance in sorting favourites alphabetically?
  • DanifC
  • Composer
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes

Random Character username

When I created my account I got assigned a username with random characters and numbers. Changing it on this website here apparently had no effect as it still displays the same username on my account. How do I get a human-readable username? Edit: the ...

  • Visitor
  • When I created my account I got assigned a username with random characters and numbers.   Changing it on this website here apparently had no effect as it still displays the same username on my...
  • Jollof
  • Composer
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

"no es posible reproducir la canción actual" windows 10 4/5/19

Hola, necesito ayuda.Mi spotify premium me deja reproducir 8 segundos de canción y después ya no puedes escuchar más y me da este mensaje de error: no es posible reproducir la canción actual.He hecho todo. Lo he desinstalado y vuelto a instalar 5 vec...

  • Casual Listener
  • Hola, necesito ayuda. Mi spotify premium me deja reproducir 8 segundos de canción y después ya no puedes escuchar más y me da  este mensaje de error: no es posible reproducir la canción ac...
  • urbanosv
  • Visitor
  • 7396 Views
  • 3 replies
  • 2 likes
  • 7396 Views
  • 3 replies
  • 2 likes

Desktop app freezes and crashes PC

Premium user, running desktop app on Windows 10. The desktop app is garbage. It does not play nice with any other software on my PC. If I'm running anything any more resource intensive than my web browser, then 9 times out of 10, the desktop app lock...

  • Newbie
  • Premium user, running desktop app on Windows 10.   The desktop app is garbage. It does not play nice with any other software on my PC. If I'm running anything any more resource intensive than ...
  • jordn613
  • Casual Listener
  • 861 Views
  • 1 replies
  • 11 likes
  • 861 Views
  • 1 replies
  • 11 likes

Defect: Sorting operates differently on Windows and iOS

When sorting a playlist by Artist on Windows 10 Desktop, “The” in an artist name is ignored. When sorting on iOS, “The” is included. Example: Windows 10: “The Bouncing Souls” appear between “AFI” and “Circa Survive” iOS: “The Bouncing Souls appear be...

  • Roadie
  • When sorting a playlist by Artist on Windows 10 Desktop, “The” in an artist name is ignored. When sorting on iOS, “The” is included.   Example:   Windows 10: “The Bouncing Souls” appear...
  • ACAx1985
  • Roadie
  • 495 Views
  • 1 replies
  • 1 likes
  • 495 Views
  • 1 replies
  • 1 likes

Playlists empty in desktop version

PlanFreeCountryARDevicePCOperating SystemWindows 7 My Question or IssueI reinstalled the desktop app, and when I logged in, all my playlists were there, but empty (including collaborative and those pinned from other users). However, if I log in on th...

  • Visitor
  • Plan Free Country AR Device PC Operating System Windows 7   My Question or Issue I reinstalled the desktop app, and when I logged in, all my playlists were there, but empty (including ...
  • 287 Views
  • 0 replies
  • 1 likes
  • 287 Views
  • 0 replies
  • 1 likes

Last.fm not scrobbling

My spotify plays won't scrobble to Last.fm. I get that it usually doesn't work on the Spotify desktop app, but I've been playing music from open.spotify.com. I've disconnected my account and reconnected several times, even removing access first from ...

  • Casual Listener
  • My spotify plays won't scrobble to Last.fm. I get that it usually doesn't work on the Spotify desktop app, but I've been playing music from open.spotify.com. I've disconnected my account and reconnec...
  • Sebasty
  • Community Legend
  • 1998 Views
  • 1 replies
  • 0 likes
  • 1998 Views
  • 1 replies
  • 0 likes

Bose SoundTouch Speakers Not Showing in Devices

PlanPremiumCountryUKDevice(Desktop PC)Operating System(Windows 10) My Question or IssueI have my PC connected to my Bose SoundTouch speakers via Bluetooth. The speakers work fine for Windows Apps but do not appear in Spotify. I have removed the speak...

  • Visitor
  • Plan Premium Country UK Device (Desktop PC) Operating System (Windows 10)   My Question or Issue I have my PC connected to my Bose SoundTouch speakers via Bluetooth. The speakers work ...
  • 518 Views
  • 0 replies
  • 0 likes
  • 518 Views
  • 0 replies
  • 0 likes

Cant open spotify

PlanFreeCountryMexicoDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10 version 1803 My Question or IssueSpotify does not open to me, I uninstalled and reinstalled it several times and it still did not open anything, ...

  • Casual Listener
  • Plan Free Country Mexico Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10 version 1803   My Question or Issue Spotify does not open to me, I unins...
  • 413 Views
  • 0 replies
  • 0 likes
  • 413 Views
  • 0 replies
  • 0 likes

Spotify Not Scrobbling To Last.Fm

I just joined Last.Fm yesterday and allowed it to have access to my Spotify, the scrobble feature has worked fine the last two days but earlier, it completely stopped scrobbling and Last.Fm even wouldn't let me love any more songs, every time I try t...

  • Gig Goer
  • I just joined Last.Fm yesterday and allowed it to have access to my Spotify, the scrobble feature has worked fine the last two days but earlier, it completely stopped scrobbling and Last.Fm even woul...
  • KingGodCurse
  • Gig Goer
  • 2378 Views
  • 2 replies
  • 0 likes
  • 2378 Views
  • 2 replies
  • 0 likes

Spotify wont work

hej my problem is that when i try to start a song in spotify, it says "spotify can't play this right now. If you have the file on your computer you can import it.its songs there are in spotify not songs i have on my pc.i already tried reinstall it, p...

  • Visitor
  • hej my problem is that when i try to start a song in spotify, it says "spotify can't play this right now. If you have the file on your computer you can import it. its songs there are in spotify not ...
  • 304 Views
  • 0 replies
  • 1 likes
  • 304 Views
  • 0 replies
  • 1 likes

Sliders (volume and "time") not working

PlanPremiumCountrySlovakiaDeviceDesktopOperating SystemWindows 7 Professional My Question or IssueI can't move the volume slider with mouse, I can only increase/decrease volume by keyboard shortcuts (CTRL + up/down arrow) and I can't seek forward/bac...

  • Casual Listener
  • Plan Premium Country Slovakia Device Desktop Operating System Windows 7 Professional   My Question or Issue I can't move the volume slider with mouse, I can only increase/decrease volu...
  • Sh4rp
  • Casual Listener
  • 507 Views
  • 1 replies
  • 0 likes
  • 507 Views
  • 1 replies
  • 0 likes

Plays 2 songs and stops, no commercials either

PlanFree/PremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueOn my desktop using Windows 10, it plays 2 songs and stops. None of the commercials play, it just stops. I have to close out of Spotify, wait a few seconds, reopen ...

  • Visitor
  • Plan Free/Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue On my desktop using Windows 10, it plays 2 songs and stops.  None of the commercial...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

Solved!! How do I uncheck all liked songs?

After I renewed my Spotify Premium subscription, I noticed that all of my previous added songs to the library became "liked" songs. There are now around 4000 songs in the liked section. Is ther any way to uncheck all of those songs? I really don't wa...

  • Casual Listener
  • After I renewed my Spotify Premium subscription, I noticed that all of my previous added songs to the library became "liked" songs. There are now around 4000 songs in the liked section. Is ther any w...
  • Fendera
  • Casual Listener
  • 2359 Views
  • 5 replies
  • 0 likes
  • 2359 Views
  • 5 replies
  • 0 likes

My songs won´t show in any playlist

PlanPremiumCountrySpainDeviceWindows PCOperating SystemWindows 10 Pro My Question or IssueSince a long time ago most of my songs don´t show but now none of them, any ideas of what can I do?

  • Casual Listener
  •   Plan Premium Country Spain Device Windows PC Operating System Windows 10 Pro   My Question or Issue Since a long time ago most of my songs don´t show but now none of them, any ...
  • Rene01
  • Community Legend
  • 464 Views
  • 3 replies
  • 1 likes
  • 464 Views
  • 3 replies
  • 1 likes

Friend activity still not updating

I am using the Spotify desktop app (Windows 10) and I only just downloaded the app onto my pc today. My friend activity will not update no matter what I do. So far I have tried:Re-installing SpotifyRestarting my pc Logging in and out of my Spotify ac...

  • Visitor
  • I am using the Spotify desktop app (Windows 10) and I only just downloaded the app onto my pc today. My friend activity will not update no matter what I do.  So far I have tried: Re-installing...
  • 367 Views
  • 0 replies
  • 0 likes
  • Friend Activity
    not updating
    not working
  • 367 Views
  • 0 replies
  • 0 likes

ALL the songs greyed out

PlanFreeCountryMexicoDevicePcOperating SystemWindows 7 My Question or Issuei try to listen to my playlist using the program,and all the songs are greyed out and my playlists apear empty,i see in the web player,and the song appear but not in the progr...

  • Visitor
  •   Plan Free Country Mexico Device Pc Operating System Windows 7   My Question or Issue i try to listen to my playlist using the program,and all the songs are greyed out and my pl...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

spotify slowly

PlanPremiumCountryTurkeyDevicePCOperating SystemWindows 10 My Question or Issue

  • Regular
  • Plan Premium Country Turkey Device PC Operating System Windows 10       My Question or Issue
  • BluePanda
  • Music Fan
  • 501 Views
  • 2 replies
  • 0 likes
  • 501 Views
  • 2 replies
  • 0 likes

New Releases for You disappeared

PlanPremiumCountryUnited KingdomOperating SystemWindows 10 My Question or IssueThe New Releases for You section has disappeared from Browse > Discover for me for days now. Please fix this as it's a really useful section that I rely heavily upon to di...

  • Casual Listener
  • Plan Premium Country United Kingdom Operating System Windows 10   My Question or Issue The New Releases for You section has disappeared from Browse > Discover for me for day...
  • 480 Views
  • 0 replies
  • 1 likes
  • 480 Views
  • 0 replies
  • 1 likes