Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Discuss Spotify for Windows
Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...
Casual Listener
14270 Views
111 replies
52 likes
Premium member, France, Windows 10 64 bits updated, Focusrite Audio solo usb external soundcard updated, Desktop app updated I talk with the customer service, we try to solve my problem and they told me that it should be an issue that I have to talk ...
Music Fan
2001 Views
15 replies
3 likes
PlanPremiumCountryCanadaDeviceDesktop PC IntelOperating SystemWindows 11 My Question or IssueFollowed clean re-install instructions after getting black screen at startup. Installed the latest June 15 version from the Windows Store. Ran once without p...
Visitor
4978 Views
40 replies
2 likes
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are...
PlanFree/PremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueOn Saved Files tab appears songs that I don't have on my PC
Plan Free/Premium Country US Device PC Operating System Windows 10 My Question or Issue On Saved Files tab appears songs that I don't have on my PC
516 Views
0 replies
0 likes
PlanPremiumCountrySwedenDevice(PC)Operating SystemWindows 10 My Question or IssueThe PC app keeps changing songs, like 10 songs per second until a album is finished. I've tried to sign out and in, uppdated the app, uninstalled and reinstalled the app...
Plan Premium Country Sweden Device (PC) Operating System Windows 10 My Question or Issue The PC app keeps changing songs, like 10 songs per second until a album is finished. I've tri...
528 Views
0 replies
0 likes
So the quick lookup functionality on desktop where you click the cover art to go to the song instantly (useful for managing large playlists) doesn't work when the playlist has been sorted by something. It jumps to the number of the song in default so...
So the quick lookup functionality on desktop where you click the cover art to go to the song instantly (useful for managing large playlists) doesn't work when the playlist has been sorted by somethin...
Newbie
816 Views
1 replies
2 likes
PlanPremiumCountryNetherlandsDeviceWindows computerOperating SystemWindows 10 My Question or IssueWhen listening to music, the Spotify volume suddenly drops to zero. Happens randomly and it does not matter which song I'm playing. I thought it might h...
Plan Premium Country Netherlands Device Windows computer Operating System Windows 10 My Question or Issue When listening to music, the Spotify volume suddenly drops to zero. Happens ...
Roadie
2714 Views
2 replies
2 likes
PlanPremiumCountryUnited StatesDevice(PC)Operating System(Windows 10) My Question or IssueI'm trying to listen to TechStuff Podcast, I've started it from the beginning and am listening until present day. I've been listening to it just fine on my phon...
Plan Premium Country United States Device (PC) Operating System (Windows 10) My Question or Issue I'm trying to listen to TechStuff Podcast, I've started it from the beginning and am...
Casual Listener
1541 Views
1 replies
0 likes
PlanPremium for Family (Guest)CountryUnited States Of America - ConnecticutDeviceDell OptiPlex 7010 Tower, Apple iPad 2018, Apple iPhone 8, Sonos One, Amazon Echo Dot, Amazon Echo Spot, Some sort of Visio laptop, Motorola Moto Z2 Force (This topic is...
Plan Premium for Family (Guest) Country United States Of America - Connecticut Device Dell OptiPlex 7010 Tower, Apple iPad 2018, Apple iPhone 8, Sonos One, Amazon Echo Dot, Amazon Echo Spot, Som...
Regular
2792 Views
8 replies
7 likes
PlanPremiumCountry Device(Desktop)Operating System(Windows 10) My Question or IssueDislike button not showing in daily mix
Plan Premium Country Device (Desktop) Operating System (Windows 10) My Question or Issue Dislike button not showing in daily mix
Community Legend
718 Views
1 replies
0 likes
I am trying to search for friends on the 'FIND FRIENDS' feature however when the window opens the error message "Sorry, we couldn't load friends to follow". I have restarted the app and nothing is changing. How can I rectify this?
I am trying to search for friends on the 'FIND FRIENDS' feature however when the window opens the error message "Sorry, we couldn't load friends to follow". I have restarted the app and...
Newbie
1190 Views
2 replies
2 likes
PlanPremiumCountryAustriaDevicePCOperating SystemWindows 10 1903 My Question or IssueSeveral times a day spotify stops sound output. It looks like it's still playing, controls are working but no sound. Only reboot of the PC or killing Spotify with th...
Plan Premium Country Austria Device PC Operating System Windows 10 1903 My Question or Issue Several times a day spotify stops sound output. It looks like it's still playing, control...
528 Views
0 replies
1 likes
Hi - since the last update of the desktop Spotify (oct. 30), I am experiencing the above, but only while listening, not when just the software ist open. Any ideas where this comes from and what to do to fix it ? Many thanksBeat System: /Win 10 Pro 19...
Hi - since the last update of the desktop Spotify (oct. 30), I am experiencing the above, but only while listening, not when just the software ist open. Any ideas where this comes from and what to do...
Casual Listener
1331 Views
2 replies
0 likes
Hey guys, I'm just wondering why I am not getting any 30-minute ad-free offers that appear when you start playing on Desktop. I remember getting some, but they aren't just coming up anymore. I now only get them on my iPhone. I don't want an ad about ...
Hey guys, I'm just wondering why I am not getting any 30-minute ad-free offers that appear when you start playing on Desktop. I remember getting some, but they aren't just coming up anymore. I now on...
Roadie
536 Views
1 replies
0 likes
PlanPremiumCountryUK DeviceDesktop PC running Windows 10(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Windows 10 My Question or IssueI have looked at all the other entries about this subject. None seem to cover the issue I have....
Plan Premium Country UK Device Desktop PC running Windows 10 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10 My Question or Issue I hav...
371 Views
0 replies
0 likes
Hi All,I'm using the Android app and the Windows Desktop App and I cannot see a way to set a customer order for the tracks on my playlist (other than adding them to the play list in the right sequence). I've looked through this forum and they all see...
Hi All, I'm using the Android app and the Windows Desktop App and I cannot see a way to set a customer order for the tracks on my playlist (other than adding them to the play list in the right seque...
364 Views
0 replies
0 likes
PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueI can't find any option to stop an artist from playing?This is a deal breaker for me I don't want to accidentally have Dire Straights or Pet Shop Boys come on, that is sure to...
Plan Premium Country UK Device PC Operating System Windows 10 My Question or Issue I can't find any option to stop an artist from playing? This is a deal breaker for me I don't want...
630 Views
0 replies
3 likes
I selected part of my local files and placed them in playlist but when I toggled the download button off everything grayed out. Now when I turn it on it's stuck on waiting. Still playable in the local files tab though. I tried copying some songs (fro...
I selected part of my local files and placed them in playlist but when I toggled the download button off everything grayed out. Now when I turn it on it's stuck on waiting. Still playable in the loca...
444 Views
0 replies
2 likes
I have linked the issue since I'm not good at describing things. This happens on any system running Spotify. It does this on 100% of Windows 10 PC's. It has done this on an HP Omen, my custom deskop (running Windows 10 Pro rather than home) and my ne...
I have linked the issue since I'm not good at describing things. This happens on any system running Spotify. It does this on 100% of Windows 10 PC's. It has done this on an HP Omen, my custom d...
Regular
1286 Views
3 replies
0 likes
Hello Community, i have a premium account in France. I Use spotify with my desktop (windows10) or my mobile.When i'm using spotify on my desktop, it freeze in a random way, sometimes 3 minutes after i opened it, sometimes 1 hour after....I've notice ...
Hello Community, i have a premium account in France. I Use spotify with my desktop (windows10) or my mobile. When i'm using spotify on my desktop, it freeze in a random way, sometimes 3 min...
Roadie
693 Views
1 replies
0 likes
PlanPremiumCountryUSADevicePCOperating SystemWindows 10My Question or IssueFollowed all troubleshooting steps, including full uninstall (as far as I could tell...) and signing in with a different account. Songs do not play at all, and all playlists a...
Plan Premium Country USA Device PC Operating System Windows 10 My Question or Issue Followed all troubleshooting steps, including full uninstall (as far as I could tell...) and signing in wi...
Spotify Star
1151 Views
4 replies
1 likes
PlanFreeCountryUnited StatesDeviceDell LaptopOperating SystemWindows 10 My Question or IssueAfter I startup my computer, Spotify is the first app I open unless otherwise. So after I'd open the app, and it loads the Home tab, I'd check the Artist tab ...
Plan Free Country United States Device Dell Laptop Operating System Windows 10 My Question or Issue After I startup my computer, Spotify is the first app I open unless otherwise. So ...
Music Fan
710 Views
2 replies
0 likes
