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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Solved!! Shuffle won't work casting to device after update in Windows 10

Hello, I am using the Spotify desktop app for Windows 10 and I have a Premium account subscription. I cannot get the shuffle to work anymore after a recent update, about 11/1/2018. I have seen older articles on this is issue that say to clear the pla...

  • Casual Listener
  • Hello, I am using the Spotify desktop app for Windows 10 and I have a Premium account subscription. I cannot get the shuffle to work anymore after a recent update, about 11/1/2018. I have seen older ...
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  • shuffle
    Windows 10
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Songs not playing when searching and more?

Hi there. As of 2 days ago, I started noticing songs would refuse to play. I'd click the song and it won't show the timer or the album on the corner. Reinstalling spotify seems to solve the issue for just one song and it goes back to messing up. Say ...

  • Newbie
  • Hi there.   As of 2 days ago, I started noticing songs would refuse to play. I'd click the song and it won't show the timer or the album on the corner. Reinstalling spotify seems to solve the ...
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Account Username Concern/Question

PlanFreeCountry United States of AmericaDevice(PC)Operating System(Windows 10) My Question or Issue Whenever I pull up my account on Google chrome I see my username as being a bunch of random letters and numbers while my friend's account link contain...

  • Casual Listener
  • Plan Free Country  United States of America Device (PC) Operating System (Windows 10)   My Question or Issue  Whenever I pull up my account on Google chrome I see my username...
  • Sebasty
  • Spotify Star
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Superuser Contribution Cannot add song to playlist from Now Playing queue

Sometimes I often queue a bunch of new songs from different playlists and listen to them. If I like the song I'm currently listening to, I want to add it to one of my own playlists. To do so, I try to drag the song from the "Now Playing" section in t...

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  • Casual Listener
  • Sometimes I often queue a bunch of new songs from different playlists and listen to them. If I like the song I'm currently listening to, I want to add it to one of my own playlists. To do so, I try t...
  • Guido
  • Spotify Legend
  • 1259 Views
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  • Desktop
    Mac
    Windows
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Superuser Contribution Song starts playing over current track

PlanPremiumCountry UKDeviceAcer Swift 3 (also happened on Lenovo WorkPad)Operating SystemWindows 10 (also seen on 7) My Question or Issue Sometimes (I think always after a track in a playlist has played as a video which I've skipped over because vide...

  • Casual Listener
  • Plan Premium Country  UK Device Acer Swift 3 (also happened on Lenovo WorkPad) Operating System Windows 10 (also seen on 7)   My Question or Issue   Sometimes (I think alway...
  • CaptainUserName
  • Casual Listener
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Saved songs on iphone wont appear save on dekstop

saved songs wont appear saved on dekstop, ive tried everything.once i fixed by just logging in with facebook but now that doesnt help.

  • Newbie
  • saved songs wont appear saved on dekstop, ive tried everything.once i fixed by just logging in with facebook but now that doesnt help.
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Spotify cannot read this song at the moment.

Hello there ! So I am using Spotify Premium, I am located in france and using Windows 10. It has been a while i've haven't used Spotify on my computer. The thing is, Spotify is working on my phone but ain't working on my computer. I usualy get a mess...

  • Casual Listener
  • Hello there !  So I am using Spotify Premium, I am located in france and using Windows 10. It has been a while i've haven't used Spotify on my computer.    The thing is, Spotify is ...
  • Rawlic
  • Casual Listener
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One specific ad crashes the music player

PlanFreeCountry Germany Operating SystemWindows 10 My Question or IssueThere is this one ad (AXA insurance) that makes listening to music almost impossible. Everytime it comes on, the video will stutter - only playing milliseconds at a time with long...

  • Newbie
  •   Plan Free Country  Germany   Operating System Windows 10   My Question or Issue There is this one ad (AXA insurance) that makes listening to music almost impossible. E...
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Missing album

I run Spotify as usual and when I wanted to listen to the rapper's album, all the albums I had recorded were gone and now, when I record an album, well it does not appear in the category "Album"

  • Newbie
  •   I run Spotify as usual and when I wanted to listen to the rapper's album, all the albums I had recorded were gone   and now, when I record an album, well it does not appear in the cate...
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Same numbers playing

PlanPremiumCountry DeviceDellOperating SystemWindows 10 My Question or IssueI always play all the numbers I've stored from albums etc., so no specific artist or album. This week I noticed (since last update??) that everytime I start to play my number...

  • Casual Listener
  • Plan Premium Country   Device Dell Operating System Windows 10   My Question or Issue I always play all the numbers I've stored from albums etc., so no specific artist or album. T...
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Solved!! [Windows] Interface

PlanFreeCountry FranceDeviceComputerOperating System Windows 10 My Question or Issue hello, I was listening music on spotify then suddenly I wanted to change music. I changed without problem but without knowing why. I was uncomfortable I began to loo...

  • Casual Listener
  • Plan Free Country  France Device Computer Operating System  Windows 10   My Question or Issue   hello, I was listening music on spotify then suddenly I wanted to cha...
  • Elkazo
  • Casual Listener
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Help! the audio keeps going up and down as I play music!

PlanPremiumDevicePCOperating System Windows 10 My Question or Issue the audio keeps changing as I play songs, I didn't have the problem before but all of a sudden I do, and it's really annoying! sometimes the music becomes sooo loud and sometimes too...

  • Newbie
  •   Plan Premium Device PC Operating System  Windows 10   My Question or Issue  the audio keeps changing as I play songs, I didn't have the problem before but all of a sudd...
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Why is Top Recommendations showing albums I already have Saved

Top Recommendations is showing albums I already have Saved to my library. Why?I don't need recommendations for those. I know them. I want to hear new music based on my library.

  • Newbie
  •   Top Recommendations is showing albums I already have Saved to my library. Why? I don't need recommendations for those. I know them. I want to hear new music based on my library.
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App crashed, downloaded files (offline) get deleted

PlanPremiumCountryMalaysiaDeviceAcer AspireOperating SystemWindows 10 My Question or IssueFor the past few days, the app always crashed and it made my laptop freeze. Once I started the app, allthe downloaded songs (offline) were deleted and I need to...

  • Newbie
  • Plan Premium Country Malaysia Device Acer Aspire Operating System Windows 10   My Question or Issue For the past few days, the app always crashed and it made my laptop freeze. Once I s...
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Windows 10 1809 - Files on Demand

I just got a new PC and installed Spotify. I use the files on demand on this machine due to a small disk drive. My music library is on OneDrive. When I launched the Spotify app it saw the files in OneDrive and went to index them. This caused them to ...

  • Newbie
  • I just got a new PC and installed Spotify. I use the files on demand on this machine due to a small disk drive. My music library is on OneDrive.   When I launched the Spotify app it saw the fi...
  • Sebasty
  • Spotify Star
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AGAIN Spotify launches on startup even though the feature is disabled

PlanPremium DeviceComputerOperating SystemW10 My Question or IssueWhen I just booted up, the Spotify launched itself. I checked it, and the feature is disabled. This bug just never ever goes away. It so **bleep** annoying.

  • Regular
  • Plan Premium   Device Computer Operating System W10   My Question or Issue When I just booted up, the Spotify launched itself. I checked it, and the feature is disabled. This bug j...
  • Gladiomortis
  • Music Fan
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Solved!! 177MB app? Really?

Hi, I just installed Spotify through Microsoft Store, and I really feel like 177mb disk space for such a simple app is quite ridiculous. Not that it would be much in absolute numbers nowadays, but it's just a huge footprint for a music player. I can ...

  • Regular
  • Hi, I just installed Spotify through Microsoft Store, and I really feel like 177mb disk space for such a simple app is quite ridiculous.   Not that it would be much in absolute numbers nowaday...
  • Göögöö
  • Regular
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Connecting Facebook doesn't work fully

PlanPremiumCountryLatviaDevicePC/HTC x10Operating SystemWindows 10/Android My Question or Issue I noticed a while back my username changed from my Facebook name back to the username I created the acc with years ago. Interestingly, the login with face...

  • Casual Listener
  •   Plan Premium Country Latvia Device PC/HTC x10 Operating System Windows 10/Android   My Question or Issue  I noticed a while back my username changed from my Facebook name ...
  • Eidysha
  • Casual Listener
  • 149 Views
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Spotify App can't start up: SpotifyMigrator.exe The Parameter is incorrect

PlanPremiumCountryUK DeviceLenovo Y520Operating SystemWindows 10 My Question or Issue Recently my spotify could not start up and it keeps displaying this error message, I have tried reinstalling it but it still dose not load up. Any help would be app...

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  • Newbie
  • Plan Premium Country UK  Device Lenovo Y520 Operating System Windows 10   My Question or Issue  Recently my spotify could not start up and it keeps displaying this error mess...
  • DennyEMufc
  • Roadie
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