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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2254 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

153020 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

142632 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11382 Views

1 replies

6 likes

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Cant see saved songs under artists on mobile

PlanPremiumCountry United StatesDeviceAny that ive triedOperating SystemAny My Question or Issue When I go to the "My Library" tab and go to the "artists" tab, half of the artists that i follow, they appear, but when I open them the music that i have...

Newbie

  Plan Premium Country  United States Device Any that ive tried Operating System Any    My Question or Issue  When I go to the "My Library" tab and go to the "arti...

bagoo

Visitor

1198 Views

4 replies

1 likes

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Solved!! spotify will not play anything at all?

PlanFreeCountry United StatesDevicePCOperating SystemWindows 10 My Question or Issue My Spotify has been having a problem where I have to reinstall it all the time so it'll play songs not in my playlist, which isn't a problem for me really as it's a ...

Regular

  Plan Free Country  United States Device PC Operating System Windows 10   My Question or Issue  My Spotify has been having a problem where I have to reinstall it all t...

0t

Regular

2535 Views

3 replies

0 likes

Desktop Player
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Songs Won't Show Up in Desktop Playlist

Hello,So I reinstalled the Spotify Windows Desktop app today, and when I logged in, all of the songs I had saved in all of my playlists are gone. I checked the iOS app, and as far as I can tell, they're all there, but all completely gone on desktop. ...

Regular

Hello, So I reinstalled the Spotify Windows Desktop app today, and when I logged in, all of the songs I had saved in all of my playlists are gone. I checked the iOS app, and as far as I can tell, th...

Mantisentil

Community Legend

1217 Views

1 replies

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Solved!! Cant play any songs

I can only play music on my phone when i try to play it on my destop version or through web player the songs wont play at all and the track image is greyed out and on my destop verion it says i have 0 songs in every playlist which is completely wrong...

Newbie

I can only play music on my phone when i try to play it on my destop version or through web player the songs wont play at all and the track image is greyed out and on my destop verion it says i have ...

Mantisentil

Community Legend

752 Views

3 replies

0 likes

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Spotify starts playing songs and changes currently playing song on its own

PlanPremium DeviceAcer Aspire 5Operating SystemWindows 10 My Question or IssueI first noticed this about two weeks ago but it didn't bother me then. But random playlists started appearing in my recently played that I couldn't have been listening to (...

Newbie

Plan Premium  Device Acer Aspire 5 Operating System Windows 10   My Question or Issue I first noticed this about two weeks ago but it didn't bother me then. But random  playlis...

MartinStoichkov

Community Legend

726 Views

1 replies

0 likes

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Solved!! Spotify not loading anything

PlanPremiumCountry USADeviceWindows 10, Android, & Chrome Web Player So the problem started on the desktop app (win 10) with certain new songs I looked up not playing. Then I noticed that they weren't showing up in the Library even though when I go t...

Newbie

Plan Premium Country  USA Device Windows 10, Android, & Chrome Web Player   So the problem started on the desktop app (win 10) with certain new songs I looked up not playing...

Mantisentil

Community Legend

7317 Views

1 replies

1 likes

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Solved!! Can't play any song and every playlist is empty

PlanPremiumCountryGermanyDeviceComputerOperating SystemWindows My Question or IssueHello,As I said above, I can only play songs which are already on my computer. Also every playlist, not only made by me, is completely empty for me. I tried using Spot...

Casual Listener

Plan Premium Country Germany Device Computer Operating System Windows   My Question or Issue Hello, As I said above, I can only play songs which are already on my computer. Also every...

Mantisentil

Community Legend

5043 Views

4 replies

0 likes

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Shuffling playlists

Hello, I would like to ask if there is an option to Shuffle songs in playlistsI don't mean the shuffle button at the bottom of the screen, i mean an actual shuffle button that shuffles the songs in the playlist.

Casual Listener

   Hello, I would like to ask if there is an option to Shuffle songs in playlists I don't mean the shuffle button at the bottom of the screen, i mean an actual shuffle button that shuffle...

Mantisentil

Community Legend

444 Views

1 replies

1 likes

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Music does not play

I am a free account but I made another account to see if the one I've been using was just bugged and I still had the same issuing after signing it up to premium for free. My issue is that no song will play whenever I attempt to play a song/playlist/a...

Newbie

I am a free account but I made another account to see if the one I've been using was just bugged and I still had the same issuing after signing it up to premium for free. My issue is that no song wil...

415 Views

0 replies

1 likes

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The whole desktop experience is broken

PlanPremiumCountry USADeviceDesktop AppOperating SystemWindows 10 My Question or IssueBefore occasionally I experienced spotify unable to play a song, but not this time. Now**bleep** is **bleep**ed: it wont play any song. Why am I paying premium for ...

Regular

Plan Premium Country  USA Device Desktop App Operating System Windows 10   My Question or Issue Before occasionally I experienced spotify unable to play a song, but not this time....

Mantisentil

Community Legend

1455 Views

3 replies

1 likes

unable to play songs
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Solved!! Spotify does not work after re install.

Hello!I have had spotify premium on my win 10 64-bit PC for a long time now. Never encountered a problem.Last week i realised there were some songs that i could not play on my desktop version of spotify even though they could be played on my iPhone. ...

Casual Listener

  Hello! I have had spotify premium on my win 10 64-bit PC for a long time now. Never encountered a problem. Last week i realised there were some songs that i could not play on my desktop ver...

raferi001

Casual Listener

5559 Views

2 replies

0 likes

cannot play
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Desktop search results different from web, android app

PlanPremiumCountryUSA DeviceWindows Laptop/Desktop App, Samsung Galaxy 8, Chrome My Question or Issue Search results appear to vary between app. For instance, when searching "Mike Gordon' on the desktop app I'm shown that there is an artist match, bu...

Newbie

  Plan Premium Country USA   Device Windows Laptop/Desktop App, Samsung Galaxy 8, Chrome      My Question or Issue  Search results appear to vary between app....

376 Views

0 replies

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Solved!! Playlists missing songs

Since yesterday, all of my playlists songs are missing. I have tried reinstalling and everything but still nothing. What could be the cause of this and how can I fix it?

Casual Listener

  Since yesterday, all of my playlists songs are missing. I have tried reinstalling and everything but still nothing. What could be the cause of this and how can I fix it?  

Yuta-

Casual Listener

3426 Views

4 replies

0 likes

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i can't play music on spofity, but not the problem that has been discussed, FREE, not premium

PlanFreeCountry Hong KongDeviceN/AOperating SystemWindows 10 My Question or IssueThe problem is i can't play music on Window Spotify, when i clicked the song i want, it showed nothing and the pic of the song turned to nothing, most of the new songs o...

Regular

Plan Free Country  Hong Kong Device N/A Operating System Windows 10   My Question or Issue The problem is i can't play music on Window Spotify, when i clicked the song i want, it ...

752 Views

0 replies

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Superuser Contribution Spotify cannot play certain songs on the desktop client.

PlanPremiumCountryUK DeviceDesktop PCOperating SystemWindowns 10 My Question or Issue Spotify cannot play certain songs on the desktop client. For example the UNDERTALE Soundtrack, "Ghost fight" can play without issue but "Spider dance" cannot (image...

Casual Listener

  Plan Premium Country UK   Device Desktop PC Operating System Windowns 10   My Question or Issue  Spotify cannot play certain songs on the desktop client. For example...

Ver

Spotify Legend

1696 Views

8 replies

3 likes

bug
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Your Library Artists Folder

PlanPremiumCountry USDeviceDesktop (Windows)Operating SystemWindows 10 My Question or IssueIn the artists folder under Your Library before the update it showed every artist that you've saved a song from but now its just showing the ones I follow and ...

Visitor

Plan Premium Country  US Device Desktop (Windows) Operating System Windows 10   My Question or Issue In the artists folder under Your Library before the update it showed every art...

Anto1ne

Newbie

1017 Views

2 replies

4 likes

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Solved!! All songs on computer are unplayable

PlanPremiumCountry SwedenDeviceHP Elitebook 840 G1Operating SystemWindows 7 My Question or Issue People I really don't know what to do now. All songs are unplayable on my computer. All. Phone works just fine and you can see every song that play on th...

Regular

Plan Premium Country  Sweden Device HP Elitebook 840 G1 Operating System Windows 7   My Question or Issue  People I really don't know what to do now. All songs are unplayable...

Loretha

Casual Listener

1631 Views

5 replies

1 likes

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Solved!! I can't play any song and all playlist song are deleted

I have some hours without music, I can't play any song and all playlist are empty.I already unistall and install twice times and it doesn't work.I try to play on the web version and it doesn't work as well. I can play on my iphone normally but no in ...

Casual Listener

I have some hours without music, I can't play any song and all playlist are empty. I already unistall and install twice times and it doesn't work. I try to play on the web version and it ...

1jaykei

Casual Listener

1458 Views

2 replies

0 likes

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Another another "Spotify Not Playing Music" Problem

So the problem is Spotify will not play any local music files, radio, or any music at all.I thoght the problem is on my account and i've tried it on my phone and it works will.I unistalled and did a fresh install, didn't work.I've tried the usual dis...

Newbie

So the problem is Spotify will not play any local music files, radio, or any music at all. I thoght the problem is on my account and i've tried it on my phone and it works will. I unistalled a...

FelipeTesta

Casual Listener

946 Views

2 replies

1 likes

Troubleshooting
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